At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

• Fluency in English and Canadian French is required

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

We’re seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite’s Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you’ll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine.

The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite’s go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite’s overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability.

WHAT YOU’LL DO:

• Define the multi-year services portfolio strategy: modernize  existing offerings, identify whitespace, and build new service lines that expand Hootsuite’s commercial footprint and deepen customer reliance on the Hootsuite platform.
• Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement.
• Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience.
• Drive a metrics-first operating culture: define leading indicators of delivery success and customer health, build dashboards that create real-time visibility, and hold the organization accountable to outcomes.
• Partner with RevOps and Finance to build robust, reliable PS forecasting models and ensure PS performance metrics are aligned with company-level revenue targets, investor reporting, and board narratives.
• As the executive leader accountable for Professional Services strategy, drive the first-year retention, designing services engagement models that accelerate time-to-value while structurally eliminating early churn risk.
• Build predictive churn models and retention frameworks informed by implementation health, adoption signals, and services consumption analytics - and leverage these insights to proactively influence the company-wide retention strategy.
• Establish services attach benchmarks, consumption thresholds, and outcome-based delivery standards that create replicable retention outcomes across segments and geographies.
• Translate services performance data into actionable insights for the ELT, influencing product roadmap decisions, CS motion design, and growth strategy.
• Serve as a strategic partner and peer to Sales, Customer Success, Support, and Product leaders - not merely a cross-functional collaborator, but a co-owner of the post-sale revenue motion.
• Drive services-to-sales alignment by designing pre-sales PS engagement models, enhancing solution design capabilities, and developing commercial packaging that accelerates deal velocity and improves deal quality.
• Champion services innovation, including partner-led models, standardized  service offerings, and AI-enabled execution - to scale PS capacity without proportional headcount growth.
• Represent Hootsuite externally as a professional services thought leader; at industry events, with strategic customers, and with analyst and investor audiences,  elevating Hootsuite’s brand in the services market.
• Define the long term Professional Services talent model, including the skills, structure, and leadership capabilities required to deliver at scale across global markets and customer segments.
• Hire, develop, and retain exceptional PS leaders, cultivating a culture of customer obsession, commercial accountability, continuous learning, and inclusive excellence.
• Drive organizational design decisions that optimize for delivery quality, margin, and scalability, including span of control, specialization models, and geo-based resource allocation.

WHAT YOU’LL NEED:

• 15+ years of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy.
• Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services design and execution.
• Proven experience leading a services organization, with accountability for revenue, margin, utilization, and investment decisions.
• Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation.
• Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy.
• Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. Ability to translate operational data into strategic narrative - for internal ELT audiences, board presentations, and external customer and partner stakeholders.
• Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning.
• High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams.
• Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

Staff Product Marketing Manager, Security

Reporting to the Senior Manager, Product Marketing, this role is a critical lead in Okta’s security journey. We are looking for a Staff Product Marketing Manager who will help tell Okta’s security story in a compelling, cohesive, and relevant way. Your goal is to elevate Okta’s foundational access technologies from a utility to a strategic security imperative, evangelizing the need for identity-centric security in an AI-driven threat landscape.

The ideal candidate will be a unique blend of technologist and business strategist—someone who can dive deep into technical architecture while crafting portfolio-level value propositions that resonate with both CISOs and practitioners. Beyond strategy and content, you must be a self-motivated, execution-oriented individual who stays focused on delivering outcomes in a fast-paced environment.

What you’ll be doing

• Identity Security GTM Strategy: Build and execute the go-to-market strategy for Okta’s foundational access and authentication platform. You will define how core authentication, adaptive policy, and recovery flows serve as the first line of defense against modern identity-based attacks.
• Technical Evangelism & Demos: Move beyond high-level messaging to create "show-not-tell" technical content. You will be responsible for building and delivering product demonstrations, technical reference architectures, and briefs that prove Okta’s security value to technical buyers.
• Security Storytelling: Own the messaging, positioning, and competitive differentiation for our core access technologies. You must take "under-the-hood" technology and turn it into a simple, urgent, and business-focused story that highlights resilience and risk mitigation.
• AI-Driven Identity Leadership: Define the strategy for securing the new wave of AI. This includes establishing Okta's point of view on managing AI agents as identities and ensuring the access layer is hardened for an automated, high-velocity threat landscape.
• Cross-Functional Activation: Partner with Product Management, Engineering, and Sales to build technical buyer-focused assets—including technical comparisons, FAQs, and field enablement materials—specifically designed for the Global 2000.
• Analyst & Industry Presence: Represent Okta at security events to raise our profile and establish a unique POV. Engage with analysts to ensure Okta’s foundational security capabilities are recognized as the core of a modern security posture.

What you’ll bring to the role

• Domain Expertise: 8+ years of experience as a product marketer or product manager in cybersecurity or identity management (IAM, AD, or Entra ID). You know who the players are, where the gaps lie, and how to win.
• Hands-on Technical Proficiency: A technologist at heart. You must have a track record of supporting technical evaluations, and you must be comfortable configuring and demoing the product to technical buyers.
• Execution-Oriented Storytelling: Proven ability to take "under-the-hood" technology and turn it into an emotional and urgent business story. You know how to rise above the noise and create a sense of urgency.
• Strategic Integration: An understanding of how foundational identity signals (like MFA and policy) feed into broader security outcomes like threat detection and incident response.
• Stakeholder Management: Experience managing senior stakeholders with differing priorities and a high sense of urgency to drive end-to-end GTM initiatives.

Extra Credit if you have:

• CS Degree or a strong technical background in systems architecture or engineering.
• Deep experience with modern identity protocols and securing hybrid environments (Cloud and On-Premises).
• Experience in the AI space, specifically regarding the security implications of LLMs and agentic workflows.

#LI-Hybrid

(P24306_3344542)

At Lyft, our mission is to build a more connected world, ride by ride. 

Lyft connects people to transportation to change the way we live and get around our communities. Our drivers and passengers entrust Lyft with their personal information and travel details to get where they are going and expect us to keep that data safe. Lyft’s Privacy team is comprised of engineers and analysts dedicated to ensuring that appropriate data protection measures are applied at all times. We conduct privacy risk assessments, consult with organizational stakeholders, maintain Lyft’s privacy program, develop privacy policies, and advise on all matters related to privacy.

We are looking for a highly motivated, organized, and passionate individual to join our Privacy and Compliance Team. As a member of this team, you will engage in our privacy-by-design process to ensure that privacy and security are built into our products by default.  Every day, you’ll partner with stakeholders across the company working on exciting new projects, help de-risk their product development, conduct risk assessments, and serve as a trusted adviser to teams across Lyft. You’ll help our team stay organized, on track, and ensure both us and teams across Lyft are meeting their strategic goals. 

This role is ideal for someone who thrives on building structure and takes pride in keeping complex, fast-moving programs organized. You're someone who loves building/improving systems, documenting processes so others can follow them, and maintaining visibility across many workstreams at once. You get energized by cross-functional collaboration and find satisfaction in being the connective tissue that helps teams stay aligned, accountable, and moving forward.

Responsibilities:

• Drive operational excellence across the privacy team by streamlining workflows, eliminating redundancies, and building scalable processes that improve team efficiency and output quality
• Develop and track meaningful program metrics to establish accountability, measure effectiveness, and communicate program health to leadership and cross-functional stakeholders
• Build and maintain team expertise in tooling and operations software, ensuring consistent adoption and optimal utilization across the program
• Conduct privacy risk assessments of new and existing Lyft products, services, and processes
• Assess third parties for security and data protection controls, and provide risk assessments and mitigation recommendations
• Support and improve the team’s planning and reporting procedures
• Build strong cross-functional relationships with product and engineering teams and advise them on complex data privacy-related issues
• Communicate risk to both technical and non-technical stakeholders across the business and negotiate risk mitigation strategies
• Develop and maintain internal privacy policies, guidelines, and best practices for Lyft

Experience:

• Knowledge of a broad range of privacy concepts and demonstrated ability to apply them to real-world situations
• Experience conducting privacy risk assessments, third party risk assessments, and and risk mitigation
• Experience with privacy regulations (e.g., CCPA, GDPR, PIPEDA)
• Experience with security compliance frameworks (ISO 27001, PCI-DSS, SOC 2) 
• Experience using Jira for project and task tracking, reporting, and program performance monitoring  
• Experience driving operational improvements within a privacy, security, compliance, or risk function, including process design, metrics development, and tooling adoption
• Strong cross-functional communication and leadership skills, with the ability to initiate and drive projects proactively
• Strong teamwork and collaboration skills
• Strong organizational skills and attention to detail 
• Strong written and verbal communication skills
• Ability to own and manage multiple tasks and high priority projects
• IAPP privacy certifications (e.g., CIPP, CIPM, CIPT) a plus

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $136,000 - CAD $170,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. Lyft’s engineering team is growing rapidly, and we are looking for Technical Program Managers to help us scale. Come be part of a new team at Lyft focused on enabling and empowering engineering teams to deliver at scale.

Our drivers and passengers entrust Lyft with their personal information and travel details to get where they are going and expect us to keep that data safe. Lyft’s Privacy team is comprised of engineers and analysts dedicated to ensuring that appropriate data protections are applied at all times. We conduct privacy risk assessments, consult with organizational stakeholders, maintain Lyft’s privacy program, develop privacy policies, and advise on all matters related to privacy.

As a member of the Privacy team you will help ensure that privacy is built into our products by design.  Every day, you’ll meet and work with stakeholders across the company working on exciting new projects, help de-risk their product development, conduct privacy risk assessments, and serve as a trusted privacy adviser to teams across Lyft.

Responsibilities:

• Conduct privacy risk assessments of new and existing Lyft products, services, and processes
• Build strong cross-functional relationships with product and engineering teams and advise them on complex data privacy-related issues
• Analyze system designs and data flows to identify and mitigate potential privacy vulnerabilities
• Identify trends in privacy and regulatory requirements and compliance enforcement and drive necessary changes in Lyft’s data privacy program
• Communicate risk to both technical and non-technical stakeholders across the business and negotiate risk mitigation strategies
• Proactively drive development of privacy infrastructure, technical controls, and automation to make it easy for teams to achieve privacy excellence
• Develop and maintain internal privacy policies, guidelines, and best practices for Lyft

Experience:

• Deep knowledge of a broad range of privacy concepts and demonstrated ability to apply them to real-world situations
• Experience conducting privacy risk assessments, threat modeling, and risk mitigation
• Experience with technical privacy concepts (e.g., anonymization, encryption, differential privacy)
• Experience with privacy regulations (e.g., CCPA, GDPR, PIPEDA)
• Strong technical background and ability to negotiate effectively with engineering teams
• Strong cross-functional communication and leadership skills, with the ability to initiate and drive projects proactively
• Strong teamwork and collaboration skills
• Strong written and verbal communication skills
• Ability to own and manage multiple tasks and high priority projects
• Experience with Privacy Enhancing Technologies and development and/or deployment of privacy tooling a plus
• Code development, review, and maintenance experience in one or more programming languages (e.g., Python, Go, Java, C++) a plus
• IAPP privacy certifications (e.g., CIPP, CIPM, CIPT) a plus

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $136,000 - CAD $170,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Business Analyst Intern for our Project Management Office (PMO) team who will be supporting assigned projects managed by the PMO. The ideal candidate should

• Be a self-starter with strong knowledge of business analysis
• Possess key BA competencies
• Hold the ability to quickly understand complex concepts
• Demonstrate strong leadership, communication skills, diplomatic and motivational skills
• Hold the ability to lead in varying situations that can be ambiguous at times
• Foster a culture of team collaboration and continuous improvement

If you are passionate about organizing, collaborating and leading projects — we would love to hear from you!

What you'll do:

During your time with us, you’ll have the opportunity to work on one or more projects to help develop your practical Business Analysis experience. This experience can count towards accumulating your Personal Development (PD) hours for the IIBA designation of your choice. You will also enhance your leadership, communication and organization skills to name a few. You’ll gain practical stakeholder management experience in a flat organization that is a technology leader in its field. 

The opportunity:

• 8 month work-term beginning September 2026.
• Full-time, paid internship: Monday - Friday, 37.5hrs/week.
• Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. Click here to learn more!
• Learn more about the Geotab Campus Program here.
• This posting is for an existing vacancy.

How you'll make an impact:

• Design and develop prototypes and proofs-of-concept (POCs) for AI-driven tools that automate and enhance business analysis tasks (e.g., requirements validation, risk detection, process mining).
• Contribute to the architecture of a "Business-Analysis-as-a-Service" (BAaaS) platform, focusing on scalability, modularity, and integration.
• Write clean, efficient, and well-documented code for platform services and intelligent agents.
• Develop scripts and build data pipelines to ingest, process, and structure business data for use in AI/ML models.
• Collaborate with senior analysts and engineers in an agile environment to translate high-level business problems into technical specifications and functional code.
• Work with modern development tools and cloud platforms to build and deploy your solutions.
• Contribute to a culture of innovation by researching emerging technologies in AI, process automation, and platform engineering, and presenting your findings and ideas to the team.
• Work closely with members of the EPM team as well as stakeholders from many departments throughout Geotab and drive the project from initiation through completion.
• Assist in the collection, consolidation and mapping of required information and data. 
• Document client organization’s direction, structure, business processes and requirements. 
• Make use of the Business Process Framework and understand business process modelling notation and techniques, as well as process improvement methods and criteria.  
• Work collaboratively with Business Analysts and Business Subject Matter Experts (SME’s) by participating in process reviews and/or providing process modelling services of current state and/or future state. 

What you'll bring to the role:

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Risk Operations team is looking for an experienced Credit Operations Analyst to join an industry leading global credit operations team. As a Credit Analyst, you will execute operational processes and scale programs while devising growth friendly solutions that reduce Stripe’s credit risk. Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk.  Billions of dollars are processed by Stripe each year and the Credit Operations team works to ensure that exposure is minimized while facilitating company growth.

We are looking for someone passionate about commercial credit, the payments ecosystem, and has a strong desire to work collaboratively with peers and partners in the credit space while building and enhancing processes at scale. This person will work alongside a global team of analysts and build cross functional partnerships with engineering, strategy, sales, vendor management and more. The right candidate for this role should have an understanding of general credit principals, risk management, and credit modeling. Successful candidates for the role will have a minimum of four years experience in credit operations within the payments, fintech, or financial service spaces. 

What you’ll do

Responsibilities

• Work with merchants from successful venture-backed startups to well established institutions
• Complete in-depth credit reviews on merchants throughout their life cycle to identify credit concerns.
• Investigate and action/triage escalations across multiple channels while providing accurate and timely responses
• Own various operational processes that the team performs such as credit reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation
• Identify risk factors & trends and further report said trends to the wider risk team 
• Utilize analytics to optimize strategies which can be enforced across the portfolio 
• Maintain regular communication with cross-functional stakeholders
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years relevant experience with a solid understanding of general commercial credit principals.
• 1+ years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders.
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity, a team-focused mentality, and effective problem solving skills
• The ability and desire to question the status quo
• The ability to approach challenges from a user perspective while being pragmatic and solutions oriented
• Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them

Preferred qualifications 

• Experience designing credit/risk workflows, analyst tooling, and processes/procedural workflows
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Credit team protects Stripe by managing the end-to-end risk of our largest and most complex users. We leverage deep underwriting expertise and data-driven stress heuristics to make informed decisions at every stage of the user lifecycle—from onboarding to loss recovery. Our goal is to enable Stripe’s growth by making confident, calibrated decisions on our highest-exposure users.

What you’ll do

Stripe handles billions of dollars every year for businesses around the world, and the Risk team plays a critical role in the company’s financial and partnership success. As a Credit Analyst Underwriter on the North America Strategy Risk team, you will underwrite and manage a portfolio of our largest and fastest growing businesses in order to facilitate Stripe’s growth objectives while minimizing Stripe’s credit risk. This is a high impact role that involves strong cross-functional partnership with Sales, Legal, Treasury, and Finance.

Responsibilities

• Work directly with our top merchants, from successful venture-backed startups to well established institutions, to evaluate their business models and financial statements
• Provide tailored credit risk recommendations that mitigate Stripe’s exposure, while facilitating partner company growth
• Help manage the portfolio by developing a deep understanding of risk across industries, geographies, and operating models
• Deliver insights to support senior management decisions, ranging from onboarding strategies to merchant pricing analysis 
• Support the refinement of tools and processes to help the team deliver on key performance indicators, such as credit loss targets or portfolio coverage metrics
• Work with internal and external partners to support merchants around the world

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of relevant experience with knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting
• Bachelor’s degree in Finance, Economics, Statistics, or other related fields 
• Strong knowledge of accounting principles and comfort evaluating financial statements and business models across a range of industries
• Ability to transform business and financial data into cohesive narratives that outline potential credit risks and present dynamic mitigation strategies
• Strong written, verbal, and analytical skills
• Attention to detail while managing priorities in a fast-paced environment
• Ability to comfortably interact with the CFOs and CEOs of our top merchants
• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them

Preferred qualifications

• Strong technical expertise, including demonstrated experience with SQL
• Strong data visualization skills and a passion for data and analysis
• Experience working in tech, or other fast-paced, high-growth environments

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Threat Intelligence team reduces organizational risk by rapidly detecting, understanding, and disrupting adversary activity. We research criminal ecosystems targeting our brand, customers, and infrastructure, and work with partners to translate that intelligence into detections, controls, and customer protections. Our work enables Security, Engineering, Trust & Safety, and executive leaders to focus resources where risk is highest. We operate with a strong sense of ownership, clear communication, and a commitment to protecting customers so they can confidently participate in the financial system!

As a Staff Security Analyst, Threat Intelligence, you will operate at the forefront of advanced and evolving threats targeting Robinhood and our customers. You will actively hunt for emerging phishing, scam, impersonation, fraud, and infrastructure abuse campaigns while building scalable systems that turn intelligence into action. This role combines hands-on investigation, program design, mentorship, and stakeholder engagement. Your work will shape proactive controls, influence product and security decisions, and strengthen our overall threat defense strategy.

This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Proactively hunt and map criminal ecosystems targeting Robinhood and its customers, then translate intelligence into scalable systems and coordinated defenses that disrupt adversaries before they cause harm.
• Build and operationalize a comprehensive “Universe of Threats” by identifying, tracking, and prioritizing adversaries across phishing, scams, impersonation, fraud, and infrastructure abuse.
• Establish and mature a proactive threat intelligence lifecycle by developing industry partnerships, collaborating with trusted peers and federal authorities, and cultivating online personas to generate early warning capabilities that protect Robinhood’s business operations.
• Investigate attacker infrastructure across domains, DNS, certificate transparency logs, cloud providers, and telecom platforms, and convert findings into concrete detections, controls, and customer protections.
• Coordinate threat actor infrastructure takedowns with hosting providers, domain registrars, cloud platforms, and other infrastructure partners to disrupt adversary operations at scale.
• Design and automate intelligence workflows using OSINT tooling, enrichment pipelines, data analysis tools, and case management systems to scale analysis and reporting.
• Partner directly with Detection & Response, Automation, Customer Trust & Safety (Fraud and Financial Crimes), Security Engineering, Corporate Security, Risk, and executive leaders to prioritize threats based on measurable business risk.

What you bring

• 8–12+ years of total experience, including 3–5+ years operating at a senior or staff-level scope in threat intelligence, brand protection, or cyber investigations.
• Hands-on experience tracking criminal ecosystems tied to phishing, scams, impersonation, fraud, and infrastructure abuse, and the ability to move from isolated indicators to campaign- and actor-level analysis.
• Deep familiarity with domain registration patterns, DNS and certificate transparency analysis, cloud and hosting abuse across providers (e.g., AWS, GCP, Azure, VPS), and attacker monetization methods.
• Experience using OSINT tooling, SQL, Python, notebooks, SIEM or SOAR platforms, OpenCTI, and case management systems to analyze data and automate workflows.
• Ability to translate complex technical threats into clear business risk for technical teams and executive audiences through strong written and verbal communication.
• Experience mentoring others or leading initiatives across teams, with a high level of accountability and sound risk judgment in ambiguous situations.

Nice to have

• Experience with crypto investigations or on-chain analysis.
• Background in highly regulated industries such as fintech, financial services, payments, crypto, healthcare, or government.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Threat Intelligence team reduces organizational risk by rapidly detecting, understanding, and disrupting adversary activity. We research criminal ecosystems targeting our brand, customers, and infrastructure, and work with partners to translate that intelligence into detections, controls, and customer protections. Our work enables Security, Engineering, Trust & Safety, and executive leaders to focus resources where risk is highest. We operate with a strong sense of ownership, clear communication, and a commitment to protecting customers so they can confidently participate in the financial system!

As a Staff Security Analyst, Threat Intelligence, you will operate at the forefront of advanced and evolving threats targeting Robinhood and our customers. You will actively hunt for emerging phishing, scam, impersonation, fraud, and infrastructure abuse campaigns while building scalable systems that turn intelligence into action. This role combines hands-on investigation, program design, mentorship, and stakeholder engagement. Your work will shape proactive controls, influence product and security decisions, and strengthen our overall threat defense strategy.

This role is based in our Toronto, Canada office(s), with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Proactively hunt and map criminal ecosystems targeting Robinhood and its customers, then translate intelligence into scalable systems and coordinated defenses that disrupt adversaries before they cause harm.
• Build and operationalize a comprehensive “Universe of Threats” by identifying, tracking, and prioritizing adversaries across phishing, scams, impersonation, fraud, and infrastructure abuse.
• Establish and mature a proactive threat intelligence lifecycle by developing industry partnerships, collaborating with trusted peers and federal authorities, and cultivating online personas to generate early warning capabilities that protect Robinhood’s business operations.
• Investigate attacker infrastructure across domains, DNS, certificate transparency logs, cloud providers, and telecom platforms, and convert findings into concrete detections, controls, and customer protections.
• Coordinate threat actor infrastructure takedowns with hosting providers, domain registrars, cloud platforms, and other infrastructure partners to disrupt adversary operations at scale.
• Design and automate intelligence workflows using OSINT tooling, enrichment pipelines, data analysis tools, and case management systems to scale analysis and reporting.
• Partner directly with Detection & Response, Automation, Customer Trust & Safety (Fraud and Financial Crimes), Security Engineering, Corporate Security, Risk, and executive leaders to prioritize threats based on measurable business risk.

What you bring

• 8–12+ years of total experience, including 3–5+ years operating at a senior or staff-level scope in threat intelligence, brand protection, or cyber investigations.
• Hands-on experience tracking criminal ecosystems tied to phishing, scams, impersonation, fraud, and infrastructure abuse, and the ability to move from isolated indicators to campaign- and actor-level analysis.
• Deep familiarity with domain registration patterns, DNS and certificate transparency analysis, cloud and hosting abuse across providers (e.g., AWS, GCP, Azure, VPS), and attacker monetization methods.
• Experience using OSINT tooling, SQL, Python, notebooks, SIEM or SOAR platforms, OpenCTI, and case management systems to analyze data and automate workflows.
• Ability to translate complex technical threats into clear business risk for technical teams and executive audiences through strong written and verbal communication.
• Experience mentoring others or leading initiatives across teams, with a high level of accountability and sound risk judgment in ambiguous situations.

Nice to have

• Experience with crypto investigations or on-chain analysis.
• Background in highly regulated industries such as fintech, financial services, payments, crypto, healthcare, or government.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Red Team team’s mission is to proactively identify and simulate real-world threats against Robinhood’s platforms, properties, and people. Through red teaming and adversarial simulations, the team evaluates security controls, uncovers vulnerabilities, and helps continuously strengthen Robinhood’s overall security posture in close partnership with Detection & Response, Physical Security, and Engineering.

As a Staff Offensive Security Engineer, you will take a hands-on role in designing and executing stealthy adversarial simulations to validate assumptions and uncover gaps in detection and response. You’ll leverage threat modeling, penetration testing, and research-driven techniques to emulate sophisticated attackers, while collaborating cross-functionally to improve defenses and shape more secure systems.

This role is based in our Toronto, Canada office(s), with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Plan and execute red team operations, adversarial simulations, and penetration tests across applications, infrastructure, networks, offices, and internal processes.
• Perform threat modeling for new and existing services, clearly articulating security risks and tradeoffs to engineering and risk stakeholders.
• Conduct vulnerability research, exploit development, and testing using both custom tooling and public proof-of-concept techniques.
• Partner with detection and response teams to simulate realistic attack scenarios and evaluate monitoring and incident response readiness.
• Write and maintain tooling to automate and scale offensive security assessments.
• Serve as a subject matter expert by documenting findings, recommending remediation strategies, and supporting teams through fixes.
• Mentor teammates and contribute to shared knowledge through internal documentation, presentations, and external talks or blog posts.

What you bring

• 8+ years of hands-on experience in red teaming, offensive security, or penetration testing.
• Demonstrated experience mentoring or guiding other security engineers.
• Strong understanding of threat modeling methodologies and the MITRE ATT&CK framework.
• Experience testing modern environments, including cloud platforms (AWS, GCP), containerized systems (Docker, Kubernetes), CI pipelines, and identity systems.
• Working knowledge of defensive security tools such as IDS/IPS, EDR, packet capture, and network monitoring, including common evasion techniques.
• Proficiency in Python, Go, or JavaScript for exploit development, tooling, or automation.
• Clear written and verbal communication skills, with the ability to explain technical findings to both engineers and senior leaders.
• Experience collaborating with distributed teams and documenting work through tools such as Slack, Jira, GitHub, and email.

Bonus points:

• Experience working in financial technology or regulated environments.
• Prior experience serving as a technical lead on security initiatives.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces. 
• Monthly commuter stipend to help offset in-office commuting costs

Our team is committed to providing an inclusive and welcoming interview experience for all candidates. If you require a specific accommodation during the application or interview process due to a physical or mental condition, please complete this Applicant Accommodation Form to notify our team. The form should only be completed if you need a specific accommodation.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Vacancy Notice: This job posting represents an existing vacancy that we are actively seeking to fill.

As Marqeta’s Senior Dispute Analyst, you will you are responsible for maintaining and revising complex operational process flows, identifying inefficiencies, and improving quality outcomes for regulatory processes.   You will join a team of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. This position works both internally and with external partners (BPO) maintaining process flows, ensuring regulatory compliance, analyzing quality assurance outcomes and updating procedures and process flows. You will also be responsible for managing communication with Marqeta’s programs and supporting required reporting. 

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

The Impact You’ll Have

• Manage teams operational process flows, procedures and playbooks for both internal and external use
• Resolve moderate/complex issues with little or no supervision or direction.
• Manage inbound escalations from multiple sources to resolution and identification of potential processing problems requiring escalations to product and engineering teams
• Work with peers and leadership to communicate dispute trends and share best practices, ideas, and information within Marqeta and our customers.
• Coordinate with our Issuing Bank partners to ensure that Marqeta is compliant with their requirements for monitoring, reporting, and dispute resolution.
• Practice using sound decision-making and discretion in making independent decisions that mitigate corporate risk at each decision point throughout the investigation.
• Ensure quality standards are met working with external partners in the area of learning and develop 

Who You Are

• 3 - 5+ years of relevant experience (financial services, payment industry, etc)
• Strong understanding of Card Network regulations (VISA, MC and SMS) related to chargeback processing
• Experience with SQL, Snowflake
• Working knowledge of U.S Payment Regulations,  data privacy and other regulatory requirements for dispute management
• Able to work independently with high volume caseloads/projets executed with high quality
• Experience in direct customer interaction; ability to talk through complex requirements and render positive outcomes 
• Demonstrated ability to achieve results through cross-functional, virtual teams
•  Superior communication skills (interpersonal, verbal, presentation, written, email)
• Positive attitude, team player, adaptable, resourceful, inquisitive, and self-starter who is able to work independently
• Bachelor’s degree or equivalent experience. 

Nice-To-Haves

• VISA Network Chargeback Certification
• Operational Experience with EU Payment Regulation (GDPR, PSD2) 
• Startup/high growth company experience with a proven track record of thriving in high-performing teams and fast-paced environments. 

Your Manager

• Lisa Valles

Recruiter For This Role

• Agata Wojciechowska 

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 3 x 45 min calls
• Offer

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 88,800-111,000. We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Senior Analyst, Credit Strategy

We’re looking for a Senior Analyst, Credit Strategy to develop and optimize data-driven credit risk strategies across the customer lifecycle. This role plays a key part in balancing growth and risk by delivering insights, building models, and supporting strategy execution that drives profitable and responsible lending decisions.

What You’ll Do

Credit Strategy Development & Optimization

• Design and refine credit strategies across acquisition, underwriting, line management, and collections
• Develop financial models and scenario analyses to support planning and new opportunities
• Support execution of strategies across the credit lifecycle

Portfolio Analytics & Performance Monitoring

• Analyze portfolio performance, customer behavior, and risk metrics to identify trends and opportunities
• Monitor production data and resolve issues to ensure data accuracy and platform stability

Policy & Risk Frameworks

• Support development and evaluation of credit policies and risk appetite frameworks
• Contribute to initiatives that balance profitability with risk exposure
• Execute structured testing plans to validate strategy effectiveness

Reporting & Insights

• Build dashboards and reports to track KPIs, credit outcomes, and strategy performance
• Provide clear insights to stakeholders to support decision-making

Experimentation & Continuous Improvement

• Design and execute A/B tests and champion/challenger experiments
• Evaluate results and recommend improvements to drive better credit outcomes

What You’ll Bring to the Table

• Experience in credit risk, financial services, or analytics-focused roles
• Strong analytical mindset with experience in data-driven decision-making
• Ability to translate complex data into clear business insights
• Experience working with large datasets and performing advanced analysis
• Strong communication and stakeholder management skills
• Ability to work independently while collaborating across teams
• Curiosity, attention to detail, and a problem-solving mindset

Education + Experience

• Bachelor’s degree in Finance, Economics, Business, or a related field
• 3+ years of experience in credit risk management or financial services
• Experience with retail lending, cards, or consumer finance products is an asset
• Proficiency in tools such as SQL, Python, R, or SAS is preferred

Ready to lead

If you’re interested in shaping credit strategy, improving risk outcomes, and driving data-led decision-making, this is an opportunity to make a meaningful impact.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between CAD $90,000 to CAD $97,000.

Associate, Research & Delivery 

Role Summary:

Associates will learn to utilize a wide range of research tools, including Exiger’s industry-leading AI-software, DDIQ, to gather risk and compliance intelligence on individual and company research subjects. Associates will then analyze the data and develop a narrative report, receiving feedback and ongoing training from colleagues with subject matter expertise.

This is a full-time, fully remotely-assigned opportunity.

Please submit your resume to be considered for our Associate, Research & Delivery role!

What You'll Do:

• Create and determine contents of reports using a combination of web-based compliance tools, open-source resources, client-provided information, and Exiger’s case management system.
• Write clear, concise, and thoroughly researched reports for clients using a variety of public records, databases, and other web-based sources and tools.
• Utilize judgement and best practices to complete research, writing, and editing of cases of different products, scopes, jurisdictions, and complexity.
• Determine and escalate identified risk factors to case manager.
• Successfully manage case lifecycle, personal workload, and pipeline.
• Communicate effectively with others both verbally and in writing.
• Collaborate and work within a multi-national team to achieve desired outcomes.

What You Need:

• Strong analytical and research skills. 
• Solid communication (written and verbal) and organizational skills.
• Ability to deliver high quality work in a fast-paced, high volume environment with strict deadlines.
• Team player with high level of initiative and a proactive approach to work.
• Ability to work effectively in a team as well as independently; takes ownership of tasks and follows up to ensure that they are successfully brought to completion.
• Ability to utilize technology to solve problems.

Professional Experience Required

• 1-2 years of professional experience.
• Proficient written and verbal English/Portuguese language skills.
• Strong commitment to continuous improvement and learning, with an openness to receiving feedback and training.
• Keen interest in the compliance, risk management, and financial services sectors as well as regulations, supply chain, and current events. 

Why You’ll Love Working at Exiger:

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications

#LI-Hybrid

This posting is for a newly created role; artificial intelligence tools may be used to support candidate screening and evaluation; the expected base salary range for this position is 45,000 – 60,000 CAD annually, depending on qualifications.

Location: Toronto, Vancouver

Work Environment: Hybrid 

Associate, Research & Delivery 

Associates will learn to utilize a wide range of research tools, including Exiger’s industry-leading AI-software, DDIQ, to gather risk and compliance intelligence on individual and company research subjects. Associates will then analyze the data and develop a narrative report, receiving feedback and ongoing training from colleagues with subject matter expertise.

What You'll Do:

• Create and determine contents of reports using a combination of web-based compliance tools, open-source resources, client-provided information, and Exiger’s case management system.
• Write clear, concise, and thoroughly researched reports for clients using a variety of public records, databases, and other web-based sources and tools.
• Utilize judgement and best practices to complete research, writing, and editing of cases of different products, scopes, jurisdictions, and complexity.
• Determine and escalate identified risk factors to case manager.
• Successfully manage case lifecycle, personal workload, and pipeline.
• Communicate effectively with others both verbally and in writing.
• Collaborate and work within a multi-national team to achieve desired outcomes.

What You'll Need:

• Strong analytical and research skills. 
• Solid communication (written and verbal) and organizational skills.
• Ability to deliver high quality work in a fast-paced, high volume environment with strict deadlines.
• Team player with high level of initiative and a proactive approach to work.
• Ability to work effectively in a team as well as independently; takes ownership of tasks and follows up to ensure that they are successfully brought to completion.
• Ability to utilize technology to solve problems.

Professional Experience Required:

• 1-2 years of professional experience.
• Proficient written and verbal English/Spanish language skills are preferred
• Strong commitment to continuous improvement and learning, with an openness to receiving feedback and training.
• Keen interest in the compliance, risk management, and financial services sectors as well as regulations, supply chain, and current events. 

#LI-Hybrid

We’re looking for a Lead Product Marketing Manager to define how our multi-product platform shows up in the market — shaping our story, driving world-class product launches, and enabling our go-to-market teams to win.

This role sits at the center of Product, Sales, Customer Experience, Marketing, and Partnerships, translating complex capabilities into clear, compelling narratives that resonate with enterprise buyers.

You’ll play a highly visible, strategic role with direct impact on growth, market perception, and product adoption — helping a recognized leader power some of the most sustainability-driven organizations in the world.

Your responsibilities will include:

Own Our Story

• Define and evolve our category narrative across ESG data, carbon, climate risk, and sustainability performance
• Translate complex product capabilities into clear, differentiated value propositions
• Build messaging frameworks tailored to key personas (Sustainability, Legal, Finance, Risk)

Lead Product Launches

• Own end-to-end go-to-market strategy for new products and capabilities
• Partner with Product on launch readiness, packaging, and pricing strategy
• Deliver impactful launches that drive pipeline, adoption, and customer value

Enable Revenue Teams to Win

• Equip Sales and partners with the tools, messaging, and confidence to win
• Develop high-impact enablement assets (pitch decks, battlecards, demos)
• Support strategic deals with tailored narratives and content
• Lead the win/loss program and translate insights into action

Drive Market Intelligence

• Own competitive intelligence and market insights
• Influence product strategy with buyer needs, trends, and analyst perspectives
• Support analyst relations (Gartner, IDC, Forrester, Verdantix) and category positioning

Build Thought Leadership

• Partner with Marketing to turn product innovation into compelling content
• Contribute to website, case studies, webinars, and thought leadership
• Elevate our voice as a category leader in ESG and sustainability technology
• Support campaigns that drive both demand and credibility

What we’re looking for:

• 5+ years in Product Marketing, ideally in B2B SaaS
• Experience supporting enterprise sales and complex GTM motions
• Proven track record of successful product launches and GTM execution
• Experience with multi-product platforms or ecosystems
• SaaS pricing experience is a strong asset
• ESG or sustainability knowledge is a plus
• Exceptional ability to simplify complex topics into compelling narratives
• Strong balance of strategic thinking and hands-on execution
• Deep understanding of enterprise buyers and long sales cycles
• Proven ability to influence cross-functional stakeholders
• Excellent storytelling and communication skills
• Comfort working with modern tools and AI (e.g., Gemini, NotebookLM, Gong)
• Customer-obsessed and market-driven
• Structured thinker with a strong point of view
• Thrives in fast-paced, evolving environments
• Collaborative, low-ego, and impact-oriented

What we offer :

• Join an early-stage, well-financed company
• Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability
• Generous health benefits 
• Flexible schedules
• 4 weeks of vacation 
• Stock option plan

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

The anticipated base pay rate for this position is 161,500-231,000 USD annually. 

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: 185,725 - 265,650 USD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

Base Salary Range: $138,600 - $198,000 CAD annually.

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $156,400 - $227,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

Base Salary Range: $138,600 - $198,000 CAD annually.

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $156,400 - $227,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

The anticipated base pay rate for this position is 147,000-210,000 USD annually. 

Staff Full Stack Engineer

Location: Richmond, VA, McLean, VA, or Jersey City Area, NJ

Work Environment: Hybrid

Role Summary:

We are seeking a highly experienced Staff Full Stack Engineer to lead the architecture, development, and scaling of our next-generation, cloud-based platforms. This role is ideal for a senior technical leader who thrives in both hands-on engineering and strategic influence. You’ll own key architectural decisions, guide engineering best practices, mentor teams, and drive major multi-team initiatives that shape the future of our technology organization.

What You’ll Do:

• 60% coding, 20% design, 20% leadership and influence
• Lead architectural strategy across teams and set long-term technical direction
• Unblock engineering teams and design scalable, high-performance solutions
• Drive major cross-team initiatives aligned with product and business priorities
• Make high-impact architectural and technical decisions
• Promote a culture of learning, ownership, and technical excellence
• Contribute to planning, budgeting, and understanding financial drivers

What You Need:

• 8+ years developing with JavaScript/TypeScript and one OO language (Java, Go, C/C++, C#, Python, etc.)
• 6+ years architecting and delivering Micro Frontends or similarly complex cloud-based systems (AWS, GCP, Azure)
• Experience with WebGL, D3.js, or SVG visualizations
• Experience with modern UI libraries (e.g., Angular Material)
• Hands-on experience with Terraform and AWS or other IaC/cloud environments
• Deep understanding of Data Structures, Algorithms, frontend best practices, UI/UX, design systems, accessibility, and responsive design
• Strong background in Agile/Scrum and optimizing global, enterprise-scale software
• Excellent communication and collaboration skills
• Familiarity with SOAP, REST, XML, JSON, HTML, GraphQL, RPC

What's Nice to Have:

• Graduate degree in Computer Science or equivalent
• Strong system design experience (scaling, reliability, design patterns)
• Professional speaking or client-facing experience
• Background in supply chain, cyber supply chain, risk, or analytics
• Experience building modern web platforms from the ground up

Additional Knowledge & Skills

• Expertise in Micro Frontends and large-scale frontend architecture
• Strong skills in cross-browser compatibility, mobile responsiveness, accessibility, performance optimization, and advanced debugging
• Ability to define and champion a “Golden Path” for frontend development
• Strong balance of code quality and delivery speed
• Highly collaborative with strong problem-solving and communication abilities
• Skilled in guiding architectural decisions and influencing technical direction

Why You’ll Love Working at Exiger:

• High-performance culture rooted in accountability, collaboration, and a shared commitment to excellence.
• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications

#LI-Hybrid

This is a full-time hybrid opportunity.

Associate, Research & Delivery 

Role Summary:

Associates will learn to utilize a wide range of research tools, including Exiger’s industry-leading AI-software, DDIQ, to gather risk and compliance intelligence on individual and company research subjects. Associates will then analyze the data and develop a narrative report, receiving feedback and ongoing training from colleagues with subject matter expertise.

Please submit your resume to be considered for our Associate, Research & Delivery role!

What You'll Do:

• Create and determine contents of reports using a combination of web-based compliance tools, open-source resources, client-provided information, and Exiger’s case management system.
• Write clear, concise, and thoroughly researched reports for clients using a variety of public records, databases, and other web-based sources and tools.
• Utilize judgement and best practices to complete research, writing, and editing of cases of different products, scopes, jurisdictions, and complexity.
• Determine and escalate identified risk factors to case manager.
• Successfully manage case lifecycle, personal workload, and pipeline.
• Communicate effectively with others both verbally and in writing.
• Collaborate and work within a multi-national team to achieve desired outcomes.

What You Need:

• Strong analytical and research skills. 
• Solid communication (written and verbal) and organizational skills.
• Ability to deliver high quality work in a fast-paced, high volume environment with strict deadlines.
• Team player with high level of initiative and a proactive approach to work.
• Ability to work effectively in a team as well as independently; takes ownership of tasks and follows up to ensure that they are successfully brought to completion.
• Ability to utilize technology to solve problems.

Professional Experience Required:

• 1-2 years of professional experience.
• Proficient written and verbal English/Mandarin and other Chinese language skills.
• Strong commitment to continuous improvement and learning, with an openness to receiving feedback and training.
• Keen interest in the compliance, risk management, and financial services sectors as well as regulations, supply chain, and current events. 
  
  #LI-Hybrid

This posting is for a newly created role; artificial intelligence tools may be used to support candidate screening and evaluation; the expected base salary range for this position is 45,000 – 60,000 CAD annually, depending on qualifications.