At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Workplace Operations Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.

You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• Be the face of the Workplace Operations team, providing first class customer service for Lyft team members based in and visiting the office
• Manage facility related vendor relationships (e.g. janitorial, furniture, food/beverage, plants, etc.). Heavily involved in the RFP/SOW process for potential vendors alongside Workplace Operations Leadership
• Act as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise;
• Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete IT projects
• Manage inventory of all Workplace supplies and place orders as needed
• Manage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; escalating to Workplace Operations Leadership as needed
• Manage incoming and outgoing mail/shipment process
• Partner with PBP, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members 
• Partner with leadership on site to provide facilities support for Lyft events
• Pitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks.  No job is too big or too small
• Other site specific duties required by the property(s)
• Support the Workplace Operations leadership in additional duties as necessary

Experience:

• Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
• A passion for facilitating an overall positive employee experience through ongoing operational support
• 3+ years of customer service experience
• 1+ years of Office experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for managing an overall positive employee experience through ongoing operational support
• Strong ability to manage competing priorities and projects
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

This role is on-site at a Lyft location in Toronto full time. #Onsite

The expected base pay range for this position in the Toronto area is CAD $71,000 - CAD $89,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy. 

​​Cloud Engineer is a key role as this will automate, evolve, and establish a scalable cloud platform across the company optimizing for self-service and governance. The role will work with both Cloud Native platforms Azure and AWS, leverage tools like Kubernetes (AKS), and Cloud Hosting providers offerings like IaaS, PaaS, and SaaS ensuring consistent experience and high standards are established.

What will you do?

​​Maintain Microsoft Azure cloud infrastructure​ 

• ​​Utilize best practices to ensure backup and recovery techniques for applications on Azure platform. 
• ​Supporting and maintaining Azure cloud infrastructure 
• ​Implementing deploying workloads on Azure virtual machines 
• ​Container technologies i.e. Kubernetes & AKS  
• ​Utilize Terraform code to deploy multiple resource groups, VMs, and VNETs 
• ​Upgrading version and certificates  
• ​Load Balancers, AzurePolicies, AzureKayVault and Tagging 
• ​Expertise in Microsoft Azure Cloud services (SaaS, PaaS and IaaS) 
• ​Monitoring Azure infrastructure and logs 

​​Maintain Azure cloud AKS​  

• ​​Administration of AKS clusters 
• ​Configuring web apps, Azure App services, Azure DNS, Azure traffic manager, App services and Azure Application gateway, 
• ​Managing the Azure Kubernetes Services policies, providing access to different Azure resources ​managing secrets, firewalls, PODS, containers. 
• ​Injecting data in applications  
• ​Troubleshooting cluster related issues
• ​Cluster AutoScaler and load balancers for Azure Kubernetes Service (AKS) using Terraform and worked with scheduling deploying, and managing pods and replicas in AKS
• Working knowledge in deploying CI/CD system using Azure DevOps and Kubernetes container environment​ 

Azure Automation

• ​​Good knowledge of building and supporting CI/CD pipelines using Azure DevOps 
• ​Creating Ansible play books, Dockers and Jenkins 
• ​Working knowledge on json, yaml, Terraform and Helm chart​ 

After-Hours Support 

• Participate on an on-call rotation and be available for out of office hours support when needed 

What will you need to succeed? 

• Undergraduate degree in Information Technology with MS or AWS Cloud Certification desirable
• 3-5 years of hands-on experience in Azure AKS
• Minimum 3 years of good knowledge in building and supporting CI/CD pipelines using Azure DevOps
• Minimum 4 years Azure Cloud Platform
• Minimum 2 years Azure DevOps experience
• Proficient in Administrating Azure laaS/PaaS, Azure Virtual Machines, VNET, Network services, Azure DevOps,
• Hands on experience on SQL Databases, Storages, AzureActive Directory, Monitoring, Autoscaling,
• Hands on experience in Azure Blueprint, Azure Site Recovery and Azure backup
• PowerSheII Automation, Azure Search, DNS,VPU extensive
• 4+ years’ working experience of Azure SQL and Cloud platform
• Strong understanding of Terraform
• Hands on experience on Load Balancers, AzurePolicies, AzureKayVault and Tagging
• Expertise in Microsoft Azure Cloud services (SAAS, PASS and IAAS)
• Monitoring Azure infrastructure and logs
• Strong knowledge of Azure Networking, Azure Virtual Machines, Azure Active Directory
• Experience with Load Balancers, AzurePolicies, AzureKayVault and Tagging
• Experience with Cloud and other traditional monitoring technologies, as well as hands on experience instrumenting alerts based on aggregated logs and analytics output.

#LI-Hybrid

The expected base salary range for this position is $64,500 - $114,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

As a Sales Director, you will play a pivotal role in Cloudbeds' growth, leveraging your extensive network and deep understanding of both the mid-market and Enterprise hotel landscape to drive high-value ARR and expand our brand. Your expertise in hospitality technology will be essential as you build relationships, fuel partnerships, and position Cloudbeds as the go-to solution for independents. This is a hunter role focusing on acquiring new clients.create and deliver on sales forecasts to sales leadership

Our Group Sales Team

We partner with the world’s most ambitious hospitality businesses. One day you’ll be consulting with a large independent property to help them stand out against global brands, the next, you’ll be at a tech conference exchanging insights with industry leaders. Another day you might find yourself  advising founders of an emerging alternative accommodation brand on how to scale globally. Along the way, hopefully, you’ll deepen your network of hotel groups, management companies and consultants, while evangelising for our unified platform for revenue, reservations, distribution, and marketing. 

As a fast-growing player in the mid-market, we need entrepreneurial thinkers who are comfortable challenging the status quo. You’ll collaborate across Marketing, Support, Product, and Partnerships to deliver the best solutions, balancing client advocacy with business viability. 

And, of course, we want you to enjoy the journey—because transforming hotel tech should be just as exciting as the industry itself.

What You Bring to the Team:

• Build and execute a strategy to serve independent hotels and groups, identifying opportunities to drive revenue and expand Cloudbeds' presence.
• Deliver on your sales forecasts to ensure that we hit our ambitious goals
• Conduct exceptional virtual client presentations.
• Represent Cloudbeds at major industry events, serving as a brand ambassador and building relationships with potential clients and influencers.
• Provide valuable feedback from the field to sales leadership, product and marketing teams.
• Cultivate strong post-sale relationships (NOT Account Management, that’s another team) that lead to happy clients and fuel valuable referrals.

You’ll Succeed With: 

• 5+ years of experience as a top-performing sales professional, using a highly consultative approach.
• A deep understanding of the mid-market hotel ecosystem with a proven track record of successfully selling tech to independent hotels, groups and driving ARR growth.
• Expertise in hospitality technology, with a passion for helping hotels thrive.
• Exceptional business acumen and negotiation skills,.
• Proven success in building pipelines independently, without BDR/SDR support.
• Expertise in Salesforce CRM and experience with long-term pipeline management.
• Exceptional communication and listening skills
  

Bonus Skills to Stand Out:

• Deep understanding of PMS technology
• Experience in the hospitality or lodging industry.
• Multilingual is always a bonus at Cloudbeds!
  

Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. 

How You'll Make an Impact:

Cloudbeds is looking for a Product Manager to own and evolve the core accounting and financial operations systems that power the Cloudbeds platform. This role sits at the intersection of hospitality operations and accounting, shaping how tens of thousands of properties worldwide handle folio transactions, record money movements, close their books, and integrate with downstream financial systems.

You will be responsible for defining the product vision and execution strategy for the financial backbone of Cloudbeds, ensuring accuracy, auditability, and scalability while supporting diverse operational workflows across regions, property types, and accounting practices.

This is a high-impact role working on mission-critical, high-trust systems used daily by hotel operators, finance teams, and integration partners.

Our Product Team:

Our team is energized by tackling complex problems and turning them into elegant and scalable solutions. We collaborate openly with deep respect for diverse perspectives, value candid feedback, and rely on strong async communication to move fast while staying aligned as a remote-first team. People who can create structure from ambiguity and push ideas forward with others do especially well here.

What You Bring to the Team:

• Own the strategy and lead the execution of our financial operations & accounting products within the Cloudbeds Platform
• Lead accounting integrations from end to end, with a focus on platform extensibility, clear documentation, and an excellent developer experience for partners and customers
• Drive user discovery to deeply understand workflows, constraints, and pain points
• Translate business and customer needs into concise and detailed product requirements
• Use data to validate hypotheses and to justify product decisions
• Define success metrics and track progress throughout the product life cycle
• Collaborate closely with engineering, design, and integration partners to deliver world-class products

What Sets You Up for Success:

• 5+ years of product management experience with SaaS products in finance, accounting, payments, or other high-trust systems
• 2+ years of experience collaborating with fully remote, international multi-disciplinary teams
• Solid understanding of accounting fundamentals
• Strong critical and analytical skills to solve real customer problems
• Ability to articulate complex concepts to cross-functional audiences
• Demonstrated ability to use AI thoughtfully as a force multiplier, while applying sound product judgement for final outputs
• Curiosity to learn new things and challenge the status quo
• Degree in Business, Finance, Accounting, Computer Science, or a related field

Bonus Skills to Stand Out (Optional):

• Prior experience in the hospitality or travel industry
• Knowledge of hospitality-specific accounting software ecosystems and integrations
• Experience building PMS, ERP, or accounting products
• Experience working with compliance, audit, or regional accounting requirements

#LI-SD1

This role is for an existing vacancy within the organization. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. 

The Community You Will Join:

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

The Claims Experience team is responsible for providing premium support  for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.

The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.

The Difference You will Make:

As a Claims Experience Specialist, you will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process. You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.  By enhancing the customer experience from end to end, you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence.

This role is remote within Canada. 

About You:

• You are passionate about delivering  exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user experience 
• You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution. 
• You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience
• You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a  complete final resolution with care and attention  
• You identify gaps in workflow, process or policy whilst striving to provide upward feedback as required

A Typical Day: 

• Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes 
• Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
• Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
• Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention 
• Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
• Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
• Communicate regularly with Supervisors and Manager to provide feedback on the status of claims 
• Maintain high levels of confidentiality whilst conducting investigations
• Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
• Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes
• Support the training and mentoring of new hires throughout the onboarding process
• Support existing team members by sharing best practices, providing technical expertise on case consults, approvals and escalations in order to help improve overall performance of the team 

Your Expertise:

• 5+  years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
• Strong proficiency in English and French (written and spoken)
• Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
• Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone 
• Active listening skills to understand user needs and provide personalized recommendations and assistance
• Ability to explain complex and sensitive issues to customers with confidence and clarity
• Analytical skills with the ability to organize and work independently with rapidly changing priorities
• Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
• Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
• Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations
• A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays
• The work shift for this role is Tuesday to Saturday from 9am to 6pm ET

Preferred experience

• Experience working on change initiatives and/or cross-functional projects to meet strategic goals.
• Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner

Our Commitment To Inclusion & Belonging: 
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

L’opportunité
Unity Pipeline est une initiative révolutionnaire qui transformera en profondeur la façon dont les expériences 3D en temps réel sont créées.

En découplant l’interaction avec le Pipeline de l'éditeur Unity, nous faisons évoluer Unity d’une application monoposte vers un écosystème ouvert, infonuagique. Il s’agit d’une occasion exceptionnelle de bâtir l’épine dorsale de la production moderne de jeux et de contenus industriels, en permettant aux équipes de consulter, modifier, versionner et déployer du contenu de façon fluide.

Vous serez au cœur de ce changement, en prenant en charge la couche d’abstraction de stockage hautement critique, afin de garantir aux studios d’envergure la flexibilité, la sécurité robuste et les contrôles stricts de localisation des données nécessaires pour protéger leur propriété intellectuelle.

Ce que vous allez faire

• Effectuer des recherches sur les besoins des utilisateur(rice)s pour les marchés actuels et futurs, en mettant l’accent sur la sécurité des données d’entreprise, les déploiements sur site/VPC et l’abstraction du stockage.
• Collaborer avec les utilisateur(rice)s et les partenaires afin de valider le produit pour l’intégration des principaux systèmes de contrôle de version tels que Unity Version Control System (UVCS), Git et Perforce.
• Travailler en collaboration avec différents rôles et équipes afin de s’assurer que les plans répondent aux résultats les plus importants pour les utilisateur(rice)s, en optimisant les modèles de marge liés au stockage tout en appliquant un contrôle d’accès basé sur les rôles (RBAC) à granularité fine.
• Élaborer et communiquer des feuilles de route produit sur 1 à 2 ans pour l’infrastructure de stockage, de stratégie de données et de gestion de versions du Pipeline.

Ce que nous recherchons

• Expérience en gestion de produit permettant d’utiliser de manière autonome les bonnes approches de gestion de produit pour la stratégie de données d’entreprise et les solutions de stockage à l’échelle.
• Expérience de la production professionnelle de jeux, afin de comprendre rapidement les besoins de nos utilisateur(rice)s en matière de contrôle de code source, de gestion de vastes dépôts d’assets et de conformité à des contraintes complexes de propriété intellectuelle.
• Excellentes aptitudes pour la collaboration et la création d’alignement entre des équipes pouvant avoir des objectifs et des priorités différents.

Vous avez peut-être également

• Capacité à raconter une histoire et à présenter visuellement pour résumer des sujets complexes en communications claires et concises.
• Bagage technique suffisant pour apprendre et participer à l’analyse de solutions techniques possibles visant les résultats 3D en temps réel souhaités, les abstractions de systèmes de contrôle de version (VCS) et les architectures strictes de gouvernance des données.

Information supplémentaire

• Le support à la relocalisation n’est pas disponible pour ce poste
• Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste

Avantages
Chez Unity, nous voulons que nos membres d’équipe s’épanouissent. Nous offrons un large éventail d’avantages conçus pour soutenir le bien-être et l’équilibre travail-vie personnelle.

Veuillez noter: L’admissibilité aux avantages, les offres spécifiques et la couverture varient selon le pays et le statut d’emploi.

Bien que les avantages précis puissent varier, voici certaines des façons dont nous nous efforçons de prendre soin de nos membres d’équipe admissibles à l’échelle mondiale : assurance santé, vie et invalidité complète | Subvention pour les déplacements | Participation des employés à l’actionnariat | Régimes de retraite/pension compétitifs | Vacances et congés personnels généreux | Soutien aux nouveaux parents grâce à des congés et des programmes de soutien aux familles | Collations offertes au bureau | Programmes et soutien en matière de santé mentale et de bien-être | Groupes-ressources pour employés | Programme mondial d’aide aux employés | Programmes de formation et de perfectionnement | Programme de bénévolat et de jumelage de dons

La vie chez Unity
Unity [NYSE : U] est le premier moteur de jeu au monde, propulsant les expériences de plus de 3 milliards d’utilisateurs(rices) chaque mois. Les plus grands jeux mobiles, les titres indépendants PC les plus populaires, des jeux console parmi les plus innovants, ainsi que la quasi-totalité des principales expériences XR et jeux Web sont développés, déployés et optimisés avec Unity.

Unity accompagne également des équipes dans des secteurs tels que l’automobile, l’industrie manufacturière et la santé pour concevoir, simuler et collaborer en 3D - comblant ainsi l’écart entre les idées et la réalité. Pour plus d’informations, veuillez visiter www.unity.com.

Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Si vous êtes en situation de handicap ou avez des besoins spécifiques nécessitant des aménagements pour que votre entretien se déroule dans les meilleures conditions, nous vous invitons à remplir ce formulaire afin de nous en informer et que nous puissions faire le nécessaire.

Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.

Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.

La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour les prospects et les candidats. Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.

The opportunity
Unity Pipeline is a groundbreaking initiative that will fundamentally transform how real-time 3D experiences are built.

By decoupling pipeline interaction from the Unity Editor, we are shifting Unity from a single-seat application to an open, cloud-based ecosystem. This is an incredible opportunity to build the backbone of modern game and industry production, enabling teams to query, modify, version, and deploy content seamlessly.

You will be at the forefront of this shift, owning the highly critical storage abstraction layer, ensuring enterprise studios have the flexibility, robust security, and strict data location controls required to protect their intellectual property.

What you'll be doing

• Research user needs for the current and future target markets, focusing deeply on enterprise data security, on-premises/VPC deployments, and storage abstraction.
• Engage with users and partners to collaborate on product validation for integrating major version control systems like Unity Version Control System (UVCS), Git, and Perforce.
• Collaborate across roles and teams to ensure our plans fulfill the most needed user outcomes, optimizing storage margin models while enforcing fine-grained Role-Based Access Control (RBAC).
• Assemble and communicate 1-2 year product roadmaps for the pipeline's storage, data strategy, and versioning infrastructure.

What we're looking for

• Product Management experience to independently use the right PM techniques in enterprise data strategy and scalable storage solutions.
• Experience with professional game production, to rapidly understand our users’ needs regarding source control, managing massive asset repositories, and complying with complex IP restrictions.
• Strong capabilities in collaboration and driving alignment across teams who may have different goals and priorities.

You might also have

• Storytelling and visual presentation abilities to distill sophisticated topics into clear and concise communications.
• Technical background sufficient to learn and engage in analysis of possible technical solutions to desired real-time 3D outcomes, VCS abstractions, and strict data governance architectures.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN

The role…

At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House & Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales.

A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails!

Main Duties

• Follow steps of service and company guidelines for preparing cocktails and other juices and drinks used at the bar
• Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area
• Educate guests and members about beverage options learned through House Tonic trainings
• Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining
• Collect payment on all sold items and operate a cash register
• Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol
• Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience
• Serve customers in a friendly and helpful manner
• Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks
• Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience
• Performs other duties as assigned by supervisor/manager 

Required Skills/Qualifications

• 2+ years’ experience working in high-volume F&B operation
• Craft cocktail experience and working with seasonally influenced perishable items
• Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency
• Strong communication and people skills
• Flexible schedule and reliable
• Smart Serve certificate
• Tips certified
• Micros a plus

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Position Summary

The Marketing Manager is responsible for the daily execution of marketing initiatives that drive brand awareness and revenue. This is a hands-on role requiring a blend of creative content production and tactical strategy. The successful candidate will manage the hotel’s digital identity, focusing heavily on elevating our social media presence and fostering authentic community engagement.

Key Responsibilities

Social Media & Content Creation

• Develop and execute a comprehensive social media calendar across all primary platforms (Instagram, LinkedIn, TikTok).
• Capture high-quality, on-brand photography and video content (Reels/TikToks) that showcases the hotel’s guest rooms, restaurant, and events.
• Write concise, engaging copy tailored to each platform’s audience and the luxury market.
• Monitor social trends and implement relevant tactics to maintain brand relevancy.

Community Engagement

• Act as the primary voice of the brand online, responding to comments, direct messages, and reviews in alignment with brand standards.
• Act as a brand ambassador by representing the company at local community events, trade shows, and networking functions converting event engagement into a measurable pipeline of new leads.
• Identify and coordinate partnerships with local influencers, businesses, and community organizations to expand brand reach.
• Maintain the hotel’s business listings (i.e. Google Business Profile, TripAdvisor, Expedia) to ensure information accuracy and high engagement.

Experiential Marketing & Brand Activations

• Lead the strategy and execution of on-site activations and property-level programming, partnering closely with Operations to ensure seamless delivery.
• Manage and facilitate high-profile media visits, influencer stays, and promotional events to ensure all touchpoints align with brand standards and maximize PR value.
• Assist the Director of Sales & Marketing with the organization and execution of client events and site tours

Digital Marketing & Collateral

• Update hotel website content and landing pages to ensure alignment with current promotions and seasonal offerings.
• Manage photo & film shoots and coordinate the design and production of digital and print collateral, including menus, e-newsletters, and in-house signage.
• Track and report on key performance indicators (KPIs) for social media growth and campaign effectiveness.

Administration

• Partner with the Director of Sales & Marketing to manage the marketing budget and execute the long-term strategic roadmap.
• Oversee PR agency relations and deliverables to ensure consistent, high-impact media coverage and brand alignment.
• Produce comprehensive monthly reports that analyze and articulate marketing performance, key metrics, and ROI.

Qualifications

• Experience: 3–5 years of marketing experience, preferably within the luxury hospitality or lifestyle sector.
• Technical Skills: Proficiency in social media management tools, basic graphic design (e.g., Canva, Adobe Creative Suite), mobile video editing, and SEO and CRM Software.
• Communication: Exceptional written and verbal communication skills with an eye for detail.
• Knowledge: Strong understanding of the Toronto luxury market and current digital marketing trends.
• Attributes: A self-starter who thrives in a fast-paced environment and possesses a "hands-on" approach to project completion.

Requirements

• Ability to work a flexible schedule to cover weekend or evening events as needed.
• A portfolio or examples of previous social media work and content creation.

Salary Range: $75,000 - $85,000

Vacancy Status: New Position

Join our team and be part of an exciting hospitality journey! If you meet the above requirements and are eager to contribute your talents, please submit your application including your resume detailing your relevant experience. We look forward to hearing from you. 

Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated
• 5 million+ rental units in our network
• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. 

Unlock Tomorrow with Esusu.

What you will help us deliver

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
• Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. 
• Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
• Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
• Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop.
• Monitor account health through business reviews and account planning.
• Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents.
• Actively contribute to team and cross-functional continuous improvement initiatives.

Core competencies we are hiring for

• Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
• Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
• Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success

Above and beyond

• Experience in real estate, property management, and or fintech preferred 
• Experience in a startup environment preferred 
• 1-4 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
• Experience with Jira and Salesforce is preferred
• Comfort working independently and remotely

Competitive Benefits That Support You

At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally:

• 💵Competitive Salary - CAD 70,000 - 95,000 annually
• 🏦 Comprehensive benefits via Deel (EOR), including public healthcare, pension, employment insurance, and workers’ compensation
• 🩺 Private health coverage through Manulife (medical, dental, vision, mental health support, life insurance, AD&D, and long-term disability)
• ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
• 🫱🏾‍🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated
• 5 million+ rental units in our network
• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. 

Unlock Tomorrow with Esusu.

What you will help us deliver

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
• Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. 
• Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
• Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
• Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop.
• Monitor account health through business reviews and account planning.
• Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents.
• Actively contribute to team and cross-functional continuous improvement initiatives.
• This is a remote role with up to 25% travel for strategic client site visits and team alignment.

Core competencies we are hiring for

• Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
• Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
• Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success

Above and beyond

• Experience in real estate, property management, and or fintech preferred 
• Experience in a startup environment preferred 
• 5 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
• Experience with Jira and Salesforce is preferred
• Comfort working independently and remotely

Competitive Benefits That Support You
At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally:

• 💵Competitive Salary - CAD 110,000 - 140,000 annually
• 🏦 Comprehensive benefits via Deel (EOR), including public healthcare, pension, employment insurance, and workers’ compensation
• 🩺 Private health coverage through Manulife (medical, dental, vision, mental health support, life insurance, AD&D, and long-term disability)
• ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
• 🫱🏾‍🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.

We have an opening for an experienced Software Engineering Manager to lead a team of dedicated software engineers on our Customer Data Platform (CDP) team. You and your team will deliver functionality that is critical to the rollout of many of Constant Contact’s biggest initiatives. You’ll work closely with your team’s Product Owner to ensure the successful planning and execution of projects. As a Software Engineering Manager, you will develop the people on your teams to help them achieve their career goals while also fostering a culture of innovation, collaboration, ownership, and accountability.

You’ll play a vital role in supporting the ingestion and processing of real-time streaming events, a crucial component in the creation of our Customer Data Platform product. Your contributions will directly impact real-time customer segmentation, enhance automated customer journeys, and greatly extend the insights and recommendations we give to our customers to help them be successful marketers of their small to medium businesses.

What You’ll Do:

• Manage complex technical projects and teams deeply rooted in data
• Drive the Agile principles and ensure a high-performing team
• Hire, mentor, and grow passionate individuals who work well in strong teams
• Lead and motivate the very best software engineers, gaining their respect
• By applying your mix of intelligence, initiative, integrity, domain knowledge, verbal agility, and diplomacy, rapidly earn the trust of astute teams and individuals across the company

Who You Are:

• 8+ years of industry experience with 3+ years of proven track record leading successful software teams in a data-driven environment is required
• Experience working in tandem with other managers to drive execution and delivery of core functionality for SaaS products
• Experience with a broad mix of technologies including Java, Go, React, AWS, CI/CI, Automated Testing, MySQL
• SaaS experience and a track record of design and implementation for scaling large systems
• Experience with real-time data streaming
• Experience with Apache Flink and Kubernetes
• Experience with Agile methodologies including Scrum or Kanban

#LI-Remote #LI-HK1

Get To Know Our Team:

The Connectivity team is part of the Supply organization at Agoda. We own the technical relationships between Agoda and our accommodation partners and hotel chains, independent properties, and the channel manager platforms that connect them to us. Our work sits at the intersection of commercial, product, and technology, and the decisions we make have a direct impact on the inventory and booking experience available to millions of travelers. 

The Opportunity:

We are looking for a Connectivity Manager to join our team in Toronto and take ownership of our channel manager partnerships across North America. Channel managers are the platforms that help accommodation providers distribute their inventory across booking sites. This role is about building and deepening those relationships, improving how our partners connect with us technically, and growing the number of properties we can offer to travelers through this channel. You will work closely with partners, internal commercial teams, and product and technology teams to make all of this happen.

What You’ll Do:

• Build and manage relationships with channel manager partners across North America, acting as their primary point of contact for both day-to-day needs and longer-term growth conversations.
• Proactively identify and approach channel managers that are not yet working with Agoda, open those conversations, and work to bring them onto the platform.
• Collaborate with existing partners to improve the quality and depth of their technical integration, increase the volume of properties connected through their channel, and resolve any issues affecting booking performance.
• Coordinate across internal teams including commercial, product, and technology to resolve partner issues and push forward joint initiatives.
• Support the expansion of Agoda’s channel manager partnerships into Latin America, building new relationships in a market where we are actively growing our presence.
• Track partner performance, identify opportunities, and bring clear recommendations to internal stakeholders based on what you are seeing in the market.

Required Qualifications:

• 5+ years of experience in a role focused on external partnerships, account management, or business development ideally with some exposure to the hospitality or travel technology space.
• Comfortable reaching out to people you have no prior relationship with and turning those conversations into productive, ongoing partnerships.
• Highly organized, with the ability to manage many relationships and moving parts at the same time without things falling through.
• Strong communicator who can work across different teams and levels, build alignment, and move things forward without having direct authority over the people involved.
• Motivated to work independently and take initiative — you do not need a clear playbook to get started.
• Based in the Greater Toronto Area, or within a reasonable commuting distance of central Toronto.

Preferred Qualifications:

• Familiarity with how accommodation providers distribute inventory online, including awareness of OTAs, channel managers, GDS systems, or property management platforms.
• Experience working with technical integration documentation or APIs, in any industry.
• Background in travel, hospitality, or technology.
• Connections or experience in Latin American markets.
• Comfort working with data to track and report on performance.

#Toronto #Ontario #Canada #Mississauga #Markham #Brampton #GTA

We have an opening for a senior product leader who loves building new things and thrives in ambiguity. You’ll create experiences with partner companies that deliver real, outsized value to customers—things that could never exist alone. This is a 0→1 role: you’ll own the vision, strategy, and execution, moving fast, iterating constantly, and shaping the future of our partner ecosystem.

What You’ll Do:

• Lead the creation of new partner-driven products and experiences from concept to launch.
• Collaborate deeply with engineering, design, and partners to turn bold ideas into scalable solutions.
• Spot market opportunities, uncover customer pain points, and define high-impact product roadmaps.
• Test, learn, and pivot quickly—combining data, insight, and intuition to drive results.
• Influence internal and external stakeholders, aligning teams around strategy and execution.
• Mentor others, shaping product thinking and partner-focused innovation across the organization.

Who You Are:

• 8+ years of product management experience with B2B, partner integrations, or co-created products is required to thrive in this role.
• Show success in leading 0→1 product development, taking ideas from ambiguous problem spaces through validation, MVP, and successful launch.
• Proven track record of shipping impactful products in high-autonomy, ambiguous environments.
• Strong technical fluency—you can meaningfully engage with engineers and system design.
• Deep market and customer insight—know how to turn opportunity into value.
• Comfortable structuring chaos and making decisions with imperfect information.
• Customer-obsessed mindset—focused on creating experiences that delight and surprise.
• A builder mentality—you act fast, iterate relentlessly, and take ownership of outcomes.

Why You’ll Love It:

• Full ownership: define the vision, strategy, and execution of transformative partner experiences.
• Co-create with other companies to unlock value that no one could achieve alone.
• Drive impact at scale—your work will shape how customers experience our ecosystem.
• Operate at the cutting edge of product innovation in a high-growth, collaborative startup environment.

#LI-Remote #LI-HK1

Our mobile app puts the power of email marketing, social posting, and campaign management directly in the hands of business owners who are always on the go. As a Senior Product Manager on our mobile app team, you’ll own a product that our customers interact with every day, in the moments that matter most to them.

What You’ll Do

• Own the mobile roadmap: You will define and drive a mobile product strategy grounded in customer research, business outcomes, and platform opportunity. You make tradeoffs confidently, communicate priorities clearly, and keep your squad focused on what moves the needle.
• Lead with AI and data: You will use AI tools like Claude and Cursor every day to make the right product decisions for our customers. Qualitative research, usage analytics, and A/B experiments are all tools in your tool belt as you align engineering, design, and executive audiences alike.
• Drive adoption and retention: You’ll focus on the mobile customer journey and identify opportunities to reduce friction, increase feature adoption, and build habits that keep customers coming back. You’ll work closely with lifecycle marketing, customer success, and analytics partners.
• Ship with craft: You’ll partner deeply with engineering and design to translate strategy into excellent product experiences. You’ll write tight requirements, give useful feedback, and ensure what ships matches the intent.
• Be a voice for mobile customers: You’ll listen: you’ll join customer calls, read support feedback, and stay close to the problems small business owners face on mobile. You’ll bring that perspective into every product decision.
• Collaborate across the organization: You’ll work across squads and functions to ensure mobile is a first-class surface in the broader product strategy.

Who You Are

• Mobile-first product thinker: You have 5+ years of product management experience, with at least 2 years focused on native mobile apps (iOS and/or Android). You understand the constraints and opportunities of the mobile surface area from gesture design to push notification strategy.
• AI-enabled: You’ve been using AI for the last couple of years, in work and also in personal projects, to make sure that you’re always in the loop with what’s happening in the industry and how it can help 10x your impact.
• Customer-obsessed: You genuinely care about the people using your product. You dig into support tickets, watch session recordings, and let real stories shape your priorities alongside the data.
• Metrics-driven but not metrics-blind: You use data to make decisions and know when a well-framed customer insight matters more than a dashboard number. You’re comfortable designing experiments and interpreting results.
• A strong communicator: You can pitch a strategy to executives, jam through a technical constraint with engineers, and explain the “why” behind a decision to anyone in the organization. You write clearly and present with confidence.
• Collaborative and influential: You lead through influence, not authority. You know how to build alignment across functions, give direct feedback constructively, and make the people around you better.
• Comfortable with speed and ambiguity: You thrive in a fast-paced, agile environment by transforming complex problems into a clear roadmap of iterative releases. You guide the team through course corrections with a pragmatic and efficient approach that ensures continuous progress.

Qualifications

• 5+ years of mobile app product management experience in B2B or B2C
• Demonstrated ability to improve key mobile metrics: activation rate, MAU ratio, churn rate, NPS, app store rating,, retention, and task success rate
• Clear adoption of AI, beyond simply using ChatGPT to answer questions
• Experience in the end-to-end A/B testing lifecycle, from crafting clear, measurable hypotheses to implementing experiments and interpreting statistical results.
• Strong cross-functional collaboration skills: you’ve worked closely with design, engineering, data, and go-to-market teams
• Bachelor’s degree in Business, Computer Science, or a related field (or equivalent experience)

Nice to Haves

• Experience with email marketing, social posting, or SMB-focused SaaS products
• Background working on engagement or retention-focused product initiatives
• Experience with mobile analytics tools (Amplitude, Mixpanel, Firebase) and remote config / feature flagging platforms (Statsig, Launch Darkly)

#LI-Remote #LI-HK1

Commercial Auto Underwriting Specialist

The ​Commercial Auto Underwriting Specialist - Auto​ is responsible for the underwriting integrity of the Auto portfolio.  They are a technical lead for Auto underwriters and are responsible for underwriting referrals, providing training specific to Fleet & Garage underwriting, mentoring underwriters and the maintenance and updates of the Commercial wordings and guidelines.

What you will do: ​

• The Commercial Auto Specialist will be a key contributor in the IRCA Quality program for brokers, and underwriters, including the creation of TFR questionnaires, file selection processes, reporting format
• They will support the review and updates of existing underwriting manuals, process documents and authorities so that it aligns to the new IRCA Quality program.
• ​​​The Commercial Auto Specialist is responsible for the Technical File Reviews (TFR’s) and Focused audits (QAR’s) of the IRCA & Fleet underwriters including selection of files for audit, delivering results and coaching on areas improvement in conjunction with the Underwriting Excellence Manager.
• ​Collects trends from all audits and engages the appropriate business areas to develop solutions to close gaps in underwriting rules, training, guidelines and processing instructions.​​
• ​​The Commercial Auto Specialist will support training and mentoring of the IRCA & Fleet underwriters on technical underwriting knowledge. This includes formal training as well as individual mentorships.
• The Commercial Auto Specialist will support the determination of training needs, developing training content and ensuring the training is delivered consistently.
• The Commercial Auto Specialist will contribute to the maintenance of the Commercial Auto underwriting guidelines. They will propose updates and additions as needed using audits and training as input.
• The Commercial Auto Specialist may assist in interpretation of Auto wordings as necessary to support Claims and Underwriting departments.
• Will assist the Manager, Underwriting Excellence with the annual Commercial Auto Underwriting Authority cascade, including recommending changes based on results of TFR’s.
• Will support the investigation and response to any Ombudsman complaints.
• Will support the Product and Pricing teams, as necessary, on any IRCA FSRA filings
• Support internal and external audit requests and implementation of any resultant actions

What you will need to succeed:

• Post Secondary Education
• CIP designation is required, FCIP, CRM is an asset
• 10+ years Commercial Auto underwriting experience
• Underwriting proficiency in IRCA, Fleet and Garage Auto lines of business
• Experience in auditing and delivering audit results
• Experience in delivering technical underwriting training
• Deep understanding of auto regulations and products
• Experience of policy systems and standard operating processes

Required Skills:

• Strategic focus 
• Agility
• Critical Judgement and Decision Making
• Effective Communication
• Business Acumen
• Understanding of Underwriting Risk & Compliance
• Underwriting Process and Pricing
• Knowledge of Insurance Products

Location: Cambridge or Toronto- This is a hybrid work model and requires the individual to work in office on Tuesday’s and Thursday’s.

The expected base salary range for this position is $67,000.00 - $117,000.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#INDHP

#LI-HYB

As the Principal Product Manager for Customer Experience and AI, you are the strategic "Squad Leader" for some of our most critical retention initiatives. You won't just be managing features; you will be the single-threaded owner of customer value. 

What You'll Do:

• Drive customer happiness through showing customer value: Our team is in charge of customer engagement and retention overall, however the leading indicator of retention is people seeing value in our platform, and therefore being satisfied. You will own not only reducing friction on the path to value, but also answer key questions like “How can our AI Assistant more effectively contribute to customer happiness?”
• Drive measurable customer outcomes: Deliver against retention metrics including Net Revenue Retention, product engagement, and NPS. You'll be in charge of breaking these into metrics your squad can directly influence, and call your shots on what experiments will lead to the desired outcomes. You will also know your numbers cold and use them to prioritize effectively
• Make AI feel like magic, not a gimmick: Embed AI thoughtfully into the product experience so our customers experience a seamless and intelligent helper, faster workflows, and better results without needing to become AI experts themselves
• Bring AI into how we build, not just what we build: Champion AI-assisted product development practices across research, prototyping, and iteration to help the team move faster and learn more
• Collaborate across the org: Partner closely with engineering, design, marketing, and customer success / support to ship work that actually solves problems. You'll translate customer pain into clear requirements and rally teams around outcomes
• Coach and elevate others: Mentor PMs and cross-functional partners, raising the bar on product thinking across the organization even without direct reports
• Communicate with clarity and conviction: Present strategies and tradeoffs to executives, defend your roadmap with data, and stay open to feedback that makes the work better

Who You Are:

• The Strategic Builder: You have 8+ years of Product Management experience in SaaS (ideally SMB), with a track record of leading complex, high-ambiguity product areas.
• AI-Fluent & UX-Focused: You understand how to deploy LLMs in production environments and have a sharp eye for how AI should—and shouldn't—interact with a user.
• A Master Communicator: You can "jam" with engineers on technical constraints and then pivot to pitch a 12-month vision to the C-suite. You write clearly and present with confidence.
• Metrics-Driven: You live in the data. You are comfortable pulling the levers needed to hit aggressive targets and understand the qualitative stories behind the dashboards.
• Customer-Obsessed: You genuinely care about the success of small businesses. You’re the first to jump into a support ticket or customer call to find the "why" behind the friction.
• Collaborative Leader: You thrive in a "squad leader" model, leading by influence and making everyone around you better through kind, direct feedback and shared accountability.

Nice to Haves:

• Experience with email marketing, marketing automation, or PLG (Product-Led Growth).
• Direct experience with prompt engineering or RAG pipelines.
• Background in growth-focused initiatives (onboarding, monetization, or retention).

#LI-HK1 #LI-Remote

Overview

We are seeking a Senior Manager, International Growth, to own and scale customer acquisition across key international markets, including Canada, the UK, and ANZ.

This role is responsible for driving efficient growth through a full-funnel, performance-led approach across Paid Search, Paid Social, and supporting channels. You will operate as a hands-on growth leader, combining deep channel expertise with strong cross-functional partnership across Brand, Product, Analytics, Creative, and Lifecycle.

This is not a single-channel role. You are expected to think and operate as a full-stack growth owner.

Key Responsibilities

Performance Marketing Ownership

• Own acquisition performance across Paid Search (Google, Microsoft) and Paid Social (Meta, TikTok, emerging platforms)
• Manage budget allocation, pacing, and channel mix to achieve Gross Adds and CAC targets
• Bring a prospect and customer-first mindset to build an engaging creative story that resonates and converts future customers.
• Continuously optimize campaign structure, bidding strategies, creative, and audience targeting

Full-Funnel Optimization

• Drive improvements across the funnel from impression to click to trial to paid conversion
• Partner with Product and CRO teams to improve landing page performance and onboarding conversion
• Identify opportunities to improve lead quality, conversion rates, and payback periods

Testing and Experimentation

• Build and execute a structured experimentation roadmap across creative, audiences, bidding, and landing pages
• Maintain a consistent test cadence with clear documentation of learnings and scale decisions

International Market Growth

• Adapt strategies by market, including localization of messaging, creative, and channel mix
• Develop market-specific insights across the competitive landscape, pricing sensitivity, and customer behavior
• Identify and unlock new growth opportunities within each region

Cross-Functional Collaboration

• Partner with Analytics, Marketing Ops, Creative, and Product teams to align on growth priorities
• Ensure tracking integrity, attribution alignment, and performance visibility
• Bring a unified growth perspective across channels and teams

Performance Reporting

• Own weekly and monthly performance narratives, including drivers, actions, and next steps
• Translate data into clear insights to inform decision-making and prioritization
• Growth in Gross Adds across international markets within CAC targets
• Improvements in CVR, CPT, and trial-to-paid conversion rates
• Expansion of scalable acquisition channels beyond core search
• Consistent experimentation velocity with measurable impact
• Contribution to LTV:CAC improvement

Qualifications

• 6+ years in performance marketing or growth roles with direct acquisition accountability
• Deep hands-on expertise in Google Ads and strong experience with Paid Social platforms (Meta required, TikTok preferred)
• Proven experience in DTC, subscription, or SMB-focused growth environments
• Strong analytical skills with the ability to diagnose performance across the funnel
• Understands full-funnel economics, including CAC, CVR, and LTV
• Comfortable operating both strategically and hands-on
• Strong bias for testing, iteration, and continuous improvement
• Experience partnering with Product, Analytics, and Creative teams
• Strong communication skills with the ability to influence stakeholders through data

Preferred

• Experience managing international markets such as UK, Canada, and ANZ
• B2B SaaS or SMB audience experience
• Familiarity with attribution models, incrementality testing, and LTV-based optimization

How This Role Is Different

• Owns growth across multiple channels, not just Paid Search
• Responsible for full-funnel performance, not just media efficiency
• Operates across markets with localization and scaling responsibility
• Works cross-functionally to drive end-to-end growth outcomes

Overview

Constant Contact is building an AI-native marketing organization in the SMB software space. This role sits at the center of driving integrated media as a growth engine across brand and performance.

As Senior Manager, Integrated Media, you will own the strategy and execution of integrated media campaigns across YouTube, Connected TV (CTV), Linear TV, and supporting digital channels, with a clear mandate: drive incremental demand, expand reach, and deliver measurable gross adds at efficient CAC.

This is not a campaign management role. You will architect media strategy, connect creative and data into a unified system, and leverage AI-enabled optimization tools to scale performance. Your leverage is not volume; it is judgment, systems thinking, and the ability to translate insight into growth.

If you thrive at the intersection of brand storytelling and performance rigor, and can turn media into a scalable growth engine, this role was written for you.

Strategy & Planning

• Own media strategies, Video channels driving awareness, consideration, and conversion
• Define channel roles and contribution to gross adds and revenue
• Build cross-channel investment strategies grounded in CAC, LTV, and incrementality
• Identify new demand through audience, channel, and creative opportunities

Execution & Buying

• Execute across YouTube, CTV/OTT, and Linear TV
• Negotiate network, PMP deals, direct partnerships, and premium inventory access
• Manage budgets to hit trial, gross add, and CAC targets
• Leverage AI tools for bidding while maintaining strategic control

Optimization & Testing

• Own experimentation across creative, audiences, and channel mix
• Leverage AI systems to accelerate learning and budget allocation
• Distinguish incremental gains vs attribution shifts
• Scale high-performing strategies efficiently

Creative & Media Integration

• Partner with Creative to ensure assets drive engagement and conversion
• Translate performance into creative direction and testing plans
• Continuously improve hooks, messaging, and conversion drivers

Measurement & Collaboration

• Own contribution to trials, gross adds, and CAC
• Partner on MMM, MTA, and incrementality frameworks
• Align platform metrics to business outcomes
• Collaborate across Growth, Creative, Product, and Analytics

What You Bring

• 6+ years in video media buying, growth, or performance marketing
• Deep experience with YouTube and CTV/OTT platforms
• Proven ability to manage and scale multi-million-dollar budgets with clear accountability to performance outcomes
• Strong command of video measurement methodologies including view-through attribution, brand lift studies, and cross-channel reach/frequency.
• Strong understanding of CAC, LTV, and funnel metrics
• Ability to translate data into strategy and execution

What Sets You Apart

• You think about growth systems, not channels
• You understand that brand drives performance and performance validates brand
• You can connect creative, media, and data into a unified strategy
• You are comfortable operating in ambiguity and building structure
• You focus on incremental business impact, not vanity metrics

The Manager, IT Service Management (ITSM) is accountable for the end‑to‑end leadership, governance, and continuous improvement of core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Event Management. This role reports into Director, ITSM & Service Management.

This role serves as both an operational leader and strategic partner, ensuring IT services are reliable, resilient, and aligned with business objectives. The Manager, ITSM leads teams responsible for restoring service during disruptions, preventing recurrence through root cause analysis, enabling controlled change, and driving proactive service improvement through data‑driven insights. The role works extensively across Technology and Business teams, providing enterprise‑level coordination, governance, and executive reporting, and acts as a trusted advisor to senior leadership on service performance, risk, and operational maturity. 

What will you do in this role:

Manage a Team of Incident and Problem Management Specialists

• ​​Provide coaching, mentoring and performance management to direct reports.
• Maintain equitable afterhours and weekend work schedules (Incident response and support coverage).
• Assign work activities, project deliverables, product training, troubleshooting and research assignments etc.   
• ​Facilitate 1:1s, team ceremonies, and skills development aligned to ITSM best practices. 
• ​Ensure appropriate on call, after hours, and weekend coverage for major incidents and critical services. 
• ​Build cross training and succession capability to support service continuity. 

 Responsible for the Development, Implementation and Governance of the core ITSM processes

• Define, implement, and govern ITSM processes in alignment with ITIL and organizational standards. 
• Lead P1/P2 incident response, escalation, communications, and post incident reviews. 
• Oversee Problem Management, including root cause analysis, corrective actions, and trend analysis. 
• Govern Change Management practices, including change lifecycle controls, CAB participation, and risk assessment. 
• Ensure Knowledge Management practices support effective resolution, reuse, and organizational learning. 
• Oversee Event Management practices to enable proactive detection and prevention of service disruptions. 
• Drive continuous improvement to reduce service impact, improve stability, and meet availability targets. 

TSM Strategy, Roadmap, and Governance

• ​​Contribute to and shape the ITSM strategy and multi year roadmap, aligning process maturity improvements with business and technology priorities. 
• ​Participate in IT governance forums, risk reviews, and operational committees. 
• ​Ensure ITSM processes align with enterprise standards for risk management, compliance, audit readiness, and operational resilience. 
• ​Identify improvement opportunities based on performance data, lessons learned, and emerging best practices. 

Cross‑Functional Leadership and Enterprise Coordination

• Act as the primary ITSM liaison with DevOps, Architecture, Infrastructure, Security, Business Continuity, Risk Management, Compliance, PMO, and Process Governance teams. 
• Coordinate cross functional responses during major incidents, changes, and service disruptions. 
• Ensure ITSM processes are integrated with delivery, security, continuity, and risk management practices. 
• Support enterprise initiatives requiring ITSM input, readiness assessments, or operational transition. 

Performance Management, Metrics, and Executive Reporting

• Define, monitor, and report ITSM KPIs and KRIs across all ITSM capabilities. 
• Produce enterprise‑level dashboards and executive reporting covering service performance, risk indicators, trends, and improvement initiatives. 
• Present insights, findings, and recommendations to senior and executive leadership. 
• Use data to drive fact‑based decisions, risk mitigation, and service improvement outcomes. 

What will you need to succeed in this role:

• Community College/Undergraduate degree in Computer Science, Programming
• Certifications: ITIL (required), CMMI DevOps (preferred) 
• 10-15 years' experience in ITSM leadership across multiple process domains 
• 5-7 + years of experience in People Leadership/Management( Team size of 3+)
• 5-7 years' experience in Process Governance (developed, written and implemented process) 
• Strategic planning and roadmap development 
• Executive communication and presentation 
• KPI/KRI definition and dashboard reporting 
• Cross functional and matrix leadership 
• Risk and compliance awareness 
• Data analysis and trend identification 
• ITSM tooling literacy (e.g., ServiceNow) and testing collaboration 

#LI-Hybrid 

The expected base salary range for this position is $118,500 - $168,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

As a Project Manager, you will join our Delivery team in Canada to spearhead the deployment of Shift’s AI solutions for global insurance clients. You will act as the cornerstone between our technical teams and client stakeholders, ensuring projects move from initial scoping to scalable, long-term success. Your goal is to anticipate risks and build strong, trust-based relationships that allow our products to deliver measurable value across diverse markets. This hybrid role is essential for driving the collaborative execution that defines how we win together at Shift, and should expect to be in the Toronto office 2 days per week.

What Your Impact Looks Like:

At Shift, we value ownership from day one. In this role, you will:

• Jump In & Get Things Done: Take proactive ownership of project milestones and resolve blockers quickly to keep delivery on track. Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process
• Simplify the Complex: Translate technical requirements and project plans into clear, accessible language for both internal teams, customers, and C-level stakeholders.
• Decide with Data & EQ: Manage complex client relationships by balancing hard project data with emotional intelligence to navigate high-pressure situations.
• Test, Learn, Scale: Experiment with new project management methods and share these learnings to help the delivery organization improve speed and quality.
• Fix Issues Without Drama: Address delivery challenges directly and objectively, focusing on collaborative solutions rather than placing blame.
• Communicate with Impact: Adapt your communication style to align diverse stakeholders, from operational teams to senior management, around shared project goals. 
• Cross the Finish Line: Ensure projects are delivered fully and meet agreed-upon standards, validating that outcomes truly meet client expectations before closure.

What You'll Need to Succeed:

We are looking for a Shifter who is...

• Impact Oriented: You bring at least 5 years of technical project management experience with a consulting or SaaS company.  You have a proven track record of managing complex projects and understand how to turn project milestones into measurable business impact.
• Methodology-Minded: You hold a PM certification (PMP, Prince2, or CAPM) and use a structured approach to build scalable processes and implementation plan, but understand how to apply these frameworks flexibly.
• Bilingual:  You are a fluent English speaker with a professional command of French (written and spoken) to effectively manage our global and local stakeholders  and lead complex discussions and technical scoping in both languages.
• Growth Minded: You are always looking for a better way to do something - you are eager to test, learn, and adapt your project management methods by integrating AI-driven tools into your own workflow, using technology to automate the routine and scale your impact as Shift grows. 
• Collaborative: You thrive in cross-functional environments, partnering naturally with Product, Engineering, and GTM teams to deliver unified outcomes.
• Client Focused: You are committed to exceptional service but prioritize the project’s long-term success over short-term requests. You have the professional courage to stand your ground under pressure and navigate difficult client conversations with data and integrity.

Interview Process

• Talent Acquisition interview
• Manager interview
• Interview with Americas Head of Delivery
• Business Case

How You'll Make an Impact:

Cloudbeds is looking for a Product Manager to own and evolve the core accounting and financial operations systems that power the Cloudbeds platform. This role sits at the intersection of hospitality operations and accounting, shaping how tens of thousands of properties worldwide handle folio transactions, record money movements, close their books, and integrate with downstream financial systems.

You will be responsible for defining the product vision and execution strategy for the financial backbone of Cloudbeds, ensuring accuracy, auditability, and scalability while supporting diverse operational workflows across regions, property types, and accounting practices.

This is a high-impact role working on mission-critical, high-trust systems used daily by hotel operators, finance teams, and integration partners.

Our Product Team:

Our team is energized by tackling complex problems and turning them into elegant and scalable solutions. We collaborate openly with deep respect for diverse perspectives, value candid feedback, and rely on strong async communication to move fast while staying aligned as a remote-first team. People who can create structure from ambiguity and push ideas forward with others do especially well here.

What You Bring to the Team:

• Own the strategy and lead the execution of our financial operations & accounting products within the Cloudbeds Platform
• Lead accounting integrations from end to end, with a focus on platform extensibility, clear documentation, and an excellent developer experience for partners and customers
• Drive user discovery to deeply understand workflows, constraints, and pain points
• Translate business and customer needs into concise and detailed product requirements
• Use data to validate hypotheses and to justify product decisions
• Define success metrics and track progress throughout product life cycle
• Collaborate closely with engineering, design, and integration partners to deliver world-class products

What Sets You Up for Success:

• 5+ years of product management experience with SaaS products in finance, accounting, payments, or other high-trust systems
• 2+ years experience collaborating with fully remote, international multi-disciplinary teams
• Solid understanding of accounting fundamentals
• Strong critical and analytical skills to solve real customer problems
• Ability to articulate complex concepts to cross functional audiences
• Demonstrated ability to use AI thoughtfully as a force multiplier, while applying sound product judgement for final outputs
• Curiosity to learn new things and challenge the status quo
• Degree in Business, Finance, Accounting, Computer Science, or a related field

Bonus Skills to Stand Out (Optional):

• Prior experience in the hospitality or travel industry
• Knowledge of hospitality-specific accounting software ecosystems and integrations
• Experience building PMS, ERP, or accounting products
• Experience working with compliance, audit, or regional accounting requirements

#LI-REMOTE #LI-SD1

How You'll Make an Impact:

Cloudbeds is looking for a Product Manager to own and evolve the core accounting and financial operations systems that power the Cloudbeds platform. This role sits at the intersection of hospitality operations and accounting, shaping how tens of thousands of properties worldwide handle folio transactions, record money movements, close their books, and integrate with downstream financial systems.

You will be responsible for defining the product vision and execution strategy for the financial backbone of Cloudbeds, ensuring accuracy, auditability, and scalability while supporting diverse operational workflows across regions, property types, and accounting practices.

This is a high-impact role working on mission-critical, high-trust systems used daily by hotel operators, finance teams, and integration partners.

Our Product Team:

Our team is energized by tackling complex problems and turning them into elegant and scalable solutions. We collaborate openly with deep respect for diverse perspectives, value candid feedback, and rely on strong async communication to move fast while staying aligned as a remote-first team. People who can create structure from ambiguity and push ideas forward with others do especially well here.

What You Bring to the Team:

• Own the strategy and lead the execution of our financial operations & accounting products within the Cloudbeds Platform
• Lead accounting integrations from end to end, with a focus on platform extensibility, clear documentation, and an excellent developer experience for partners and customers
• Drive user discovery to deeply understand workflows, constraints, and pain points
• Translate business and customer needs into concise and detailed product requirements
• Use data to validate hypotheses and to justify product decisions
• Define success metrics and track progress throughout product life cycle
• Collaborate closely with engineering, design, and integration partners to deliver world-class products

What Sets You Up for Success:

• 5+ years of product management experience with SaaS products in finance, accounting, payments, or other high-trust systems
• 2+ years experience collaborating with fully remote, international multi-disciplinary teams
• Solid understanding of accounting fundamentals
• Strong critical and analytical skills to solve real customer problems
• Ability to articulate complex concepts to cross functional audiences
• Demonstrated ability to use AI thoughtfully as a force multiplier, while applying sound product judgement for final outputs
• Curiosity to learn new things and challenge the status quo
• Degree in Business, Finance, Accounting, Computer Science, or a related field

Bonus Skills to Stand Out (Optional):

• Prior experience in the hospitality or travel industry
• Knowledge of hospitality-specific accounting software ecosystems and integrations
• Experience building PMS, ERP, or accounting products
• Experience working with compliance, audit, or regional accounting requirements

#LI-REMOTE #LI-SD1

We have an opening for an Engineering Manager to own our Billing & Payments platform. This is the financial engine behind Constant Contact's revenue. You'll lead a team building scalable systems for payment processing, subscription management, invoicing, and integrations with external platforms, while driving AI-first practices that raise the bar on how your team works and what they ship.

This role demands a product engineering mindset, operational rigor, and a builder's instinct. You don't wait for a roadmap, you help create it, and you own the outcomes end-to-end.

What You'll Do:                                                                           

Build & Scale the Platform

• Own end-to-end billing infrastructure and internal apps: payment gateways, subscription lifecycle, invoicing: Java/Spring backends, React-facing surfaces, deployed on Kubernetes (OKD/EKS)
• Architect for growth: idempotency, retry semantics, loose coupling, and clean failure modes are non-negotiable
• Drive integrations with external platforms, including payment processors, tax engines, CRM systems, and third-party billing providers by owning the full contract from API design through production reliability.
• Actively manage technical debt; balance new features, operational health, and debt reduction 

Think and Act Like a Product Engineer

• Own the customer and business outcome rather than just the technical delivery by understanding why features matter instead of just what to build.
• Collaborate with Product, Finance and Sales orgs as partner  in shaping the roadmap: bring technical insight into prioritization, challenge assumptions, and propose solutions that go beyond the ask
• Identify opportunities to improve the billing experience proactively by anticipating needs rather than waiting for requirements to be handed to you.
• Translate customer pain points and business goals into pragmatic engineering decisions your team can execute with clarity

Lead AI-First, Agentic Engineering

• Be a fluent, hands-on user of AI tools (Claude Code, Cursor, Copilot, Bugbot) and drive your team to adopt an Agentic SDLC across design, implementation, testing, and deployment
• Establish spec-driven development: plans live in repos, decisions are documented as ADRs, before code is written
• Track and report measurable velocity and quality improvements from AI practices
• Hold a high bar: production-grade standards don't bend because AI wrote the first draft

Deliver & Operate with Excellence

• Set and hit commitments with the reliability that earns trust from product and business partners
• Build robust observability: distributed tracing, structured logging, metrics, and surface problems before customers do
• Own incident response: runbooks, blameless postmortems, CAPA to eliminate repeat failures systematically
• Ensure PCI compliance and defend against authentication threat vectors: JWT misuse, CSRF, token replay, injection

Manage Stakeholders & Drive Alignment

• Communicate trade-offs proactively; no surprises on delays, scope changes, or system risks
• Influence adjacent teams (Entitlements, Accounts, Comms) and external partners through credibility and clear contracts, not org chart authority
• Represent engineering confidently in business and exec conversations to translate complexity into clarity

Build a High-Performing Team

• Hire for ownership mindset and AI-native fluency; coach engineers from task-completers to outcome-owners
• Create clear career paths, hold candid performance conversations, and build a feedback culture where raising risk early is rewarded

Who You Are:

• 7+ years in software engineering, 5+ years leading engineering teams in production environments
• Experience with billing, payments, or fintech systems; familiarity with PCI-DSS
• Demonstrated a product engineering mindset by shaping roadmaps and connecting engineering decisions to customer and business outcomes rather than simply executing tasks.
• Experience driving integrations with external platforms and third-party APIs at production scale
• Strong Java backend experience; familiarity with React and relational databases
• Solid distributed systems fundamentals and hands-on Kubernetes/AWS experience
• Strong observability and cross-service debugging skills; CI/CD discipline with robust test coverage
• Hands-on AI tooling experience with demonstrable velocity or quality improvements to show for it
• Strong stakeholder management and communication skills, being equally comfortable in a sprint retro and an exec review
• Proven track record improving DORA metrics, MTTR, and team delivery reliability

#LI-Remote #LI-HK1

We have an opening for a Principal Product Manager to architect the next generation of our revenue engine. This is a high-impact, strategic role at the intersection of our mobile-first evolution and AI-driven value delivery, where you will lead the charge in defining how Constant Contact unlocks enterprise-grade value through innovative monetization frameworks.

In this role, you will be the "Squad Leader" for Monetization—acting as a single-threaded owner of value. You won't just build payment pages; you will own the broader strategic monetization levers, including packaging, pricing models, and intelligent cross-sell/up-sell logic. You will bridge the gap between high-level strategy and relentless execution, driving ARPU expansion and modernizing our revenue engine for a mobile-centric customer base.

This role exists because incremental change isn’t enough—we’re modernizing a legacy revenue engine for a mobile-first, AI-powered future.

What You’ll Do

• Own the Monetization Strategy: Go beyond transactional infrastructure to define how we package, price, and sell our value. You will develop strategies to drive ARPU expansion through smart cross-sells, up-sells, and net retention initiatives. This includes ownership of trials, paywalls, in-product upgrade moments, plan comparisons, expansion paths, downgrades, and renewals.
• Lead with Velocity: Operate as the Squad Leader for the Monetization team, fostering a culture of autonomy and speed. You will move us from "output" (shipping features) to "outcomes" (driving revenue and retention). You are empowered to make high-impact decisions, run fast experiments, and challenge legacy monetization assumptions in the service of customer value and revenue growth.
• Drive the Mobile Transformation: Our customers want to work on mobile, but our legacy is desktop. You will lead the charge in reimagining monetization flows for a mobile-first world, ensuring a seamless purchase and upgrade experience on any device.
• Leverage AI for Growth: Experiment with and implement AI-driven monetization tactics, such as dynamic pricing models or predictive upsell prompts. You will also champion the use of AI tools to make the squad more efficient and data-driven in its daily work.
• Collaborate Across the Business: Partner closely with Finance, RevOps, and Data & Analytics to model pricing impacts, validate hypotheses, and challenge assumptions using data and experimentation. You will serve as the connector between technical execution and business financial goals.
• Own Monetization Experimentation: Design, run, and scale continuous experiments across pricing, packaging, paywalls, and upgrade moments. Define hypotheses, success metrics, and decision criteria to de-risk bets and compound learning. Drive measurable improvements across revenue retention, expansion, and monetization conversion—not just feature delivery.

Who You Are:

• A Strategic Builder: You have 8+ years of Product Management experience in SaaS, with a specific track record in monetization, pricing strategy, or growth product management. You’ve operated as a single-threaded owner for complex, cross-functional initiatives with company-level impact.
• Mobile-Minded: You understand the constraints and opportunities of mobile commerce and have experience translating complex desktop workflows into intuitive mobile experiences.
• Data-Obsessed: You live in the data. You are comfortable working with Data Analysts to dissect ARPU, LTV, CAC, and churn metrics to inform your roadmap. You are fluent in revenue retention, expansion, trial-to-paid conversion, attach rate, and LTV—not just ARPU.
• AI-Curious: You may not be an AI engineer, but you are eager to leverage AI tools to accelerate workflows and are excited to explore how machine learning can optimize revenue.
• A Collaborative Influencer: You can lead a squad without formal authority and speak the language of Finance and RevOps as fluently as you speak Engineering.

Your Impact & Growth:

• Impact: You will be directly responsible for moving the needle on the company’s most critical revenue metrics.
• Autonomy: We are moving to an Autonomous Squad model, giving you the freedom to own your roadmap and outcomes.
• Innovation: We are aggressively pursuing AI and mobile-first strategies, giving you the chance to work on the cutting edge of MarTech.

#LI-Remote #LI-HK1