About the Work

• Establish and maintain a portfolio of top tier VIP accounts
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance
• Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance 
• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Assist host and associate level employees with developing their relationships
• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
• Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Utilize daily reporting and analysis to assist with making sound business decisions
• Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs
• Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
• Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
• Conducts themselves with the highest level of integrity and honesty
• Handles difficult customer interactions and situations in a calm, professional and reasonable manner
• Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events
• Other duties as required.

About You

• At least 3 years of gaming experience either online or with a brick and mortar casino
• At least 1 year of experience with an online gaming operation
• At least 2 years of experience in a sales related role
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
• Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
• Proficient in data management tools
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
• Ability to communicate effectively with external contacts and all levels of employees.
• The ability to travel and attend both on and off property events throughout the United States and Canada
• Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events
• MUST HAVE: Passion for sports, casino and/or sports & casino betting  

What We Offer

• Competitive compensation package
• Fun, relaxed work environment
• Education and conference reimbursements.
• Parental leave top up
• Opportunities for career progression and mentoring others

#LI-REMOTE

ABM Campaign Manager

Location: Remote (CA-based preferred)

Reports to: Senior Director of Marketing

Type: Full-time

About ZestyAI

ZestyAI is the leading decision intelligence platform for the property and casualty (P&C) insurance industry. Our platform unifies property-level data, predictive AI models, and Agentic AI automation to transform how insurers see, price, and manage risk — from wildfire and severe storms to roof condition and regulatory change. Trusted by many of the nation’s top property insurers, ZestyAI is growing rapidly as we help protect families, businesses, and communities from the increasing impacts of climate and property risk.

We’re expanding our marketing team to bring dedicated execution capacity to our ABM programs — ensuring our highest-priority accounts receive the focused, high-quality work they require.

About the Role

We’re looking for a high-leverage campaign owner who takes a strategic framework and turns it into revenue-driving programs. As our ABM Campaign Manager, you’ll own execution across 1:1, 1:few, and 1:many ABM programs, segmented email programs, landing pages, paid media, and our monthly newsletters.

You’ll work closely with our Senior Director of Marketing and serve as a marketing liaison to BD and Sales on named account programs.

This is an execution-focused role where marketing’s impact on pipeline is visible and measurable. You’ll operate within a defined strategic framework — with clear priorities, focused accounts, and visible revenue impact.

What You’ll Do

•  Lead execution of ABM programs across named accounts and broader segments — email sequences, personalized landing pages, account assets, presentations, and enablement content that helps Sales build credibility and win deals
•  Write and build segmented email programs — nurture sequences, webinar and content promotions, and re-engagement programs — across MailChimp, ActiveCampaign, or equivalent
• Own the strategy and execution of our monthly executive-facing newsletters — coordinating stakeholders, drafting content, managing layout and distribution
•  Build and optimize campaign landing pages in Unbounce or equivalent, including personalized and dynamic pages
•  Manage LinkedIn Ads and other paid media day-to-day — performance pulls, optimization recommendations, and publisher coordination
•  Partner directly with BD and Sales on named account outreach cadence and pipeline-aligned program touches
•  Deliver clear, data-backed program reporting to Sales and Marketing leadership

What We're Looking For

• Minimum of 5 years in an agency or in-house marketing team, supporting enterprise B2B sales cycles; insurance, insurtech, fintech, or similarly regulated verticals strongly preferred
• Demonstrated ABM execution across 1:1, 1:few, and 1:many tiers — has built account-specific programs, assets, and decks end-to-end
• Excellent writer with experience crafting executive-level outreach and multi-segment copy for technical, financial services audiences
• Hands-on proficiency with marketing automation, landing page, and paid media platforms — MailChimp, ActiveCampaign, Unbounce, LinkedIn Ads, or equivalent
•  Structured, autonomous, and comfortable working directly with Sales and BD; understands buying committee dynamics
• Comfortable in a fast-moving, scale-up environment where priorities evolve and execution discipline matters

What Success Looks Like

• ABM programs measurably generate and accelerate engagement and pipeline across named accounts.
• Email programs, newsletters, and landing pages consistently meet or exceed engagement benchmarks
• Named account programs reach and activate multiple stakeholders — not just primary contacts
• BD and Sales describe you as a reliable, high-quality execution partner

This Role Is For You If

• You take genuine pride in shipping polished work — and it shows in everything you send
• You thrive when you own a program, not just a task
• You’re energized by working directly with Sales and BD, not intimidated by it
• You want your output tied directly to pipeline — and you want to see that connection clearly
• You’re self-directed, resourceful, and take ownership from first draft to final delivery

We’re a highly collaborative company of drivers doing work that matters — helping insurers make better decisions about real risk, for real people. If that’s the kind of place you want to build your career, we’d love to hear from you.

Product Manager - Computer Vision & Data Products (Canada, Remote)

Events in recent years have made us all too familiar with the havoc that natural disasters can wreak, and the increasing frequency and intensity with which they are occurring. Despite record levels of losses, conventional methods of identifying and managing risk continue to provide an incomplete solution to these threats.

ZestyAI uses novel data gathering and machine learning approaches to produce higher quality information about the risks to property from catastrophes like severe convective storms and wildfires. While AI alone may not be able to thwart these disasters, it can help communities around the world become more prepared for them, and ultimately that will lead to better outcomes for business and society.

As a Product Manager - Computer Vision and Data Products, you are an analytical thinker and passionate about working with complex data. You are a pacesetter who wants to deliver innovative products; you are organized, self-directed, committed to innovation, and possess outstanding EQ and communication skills. You will be crucial in operating the ZestyAI platform and delivering property characteristics and risk information to our clients. You thrive in a collaborative and creative environment that moves fast and are comfortable learning new skills, leveraging the latest AI tools, and working with unfamiliar technologies.

The Opportunity:

• Own the product and feature development lifecycle from inception to launch in the field of machine learning, large language models, and computer vision
• Build the analytics and model development roadmap of data and risk solutions by researching and analyzing various sources of information
• Discover and translate data into tractable data science questions and engineering specifications to guide strategic decision making
• Work closely with data scientists and software engineers as a key member of the product development team
• Act as the model owner and subject matter expert when interfacing with Regulators and Customers
• Iterate rapidly on everything; all of the above happens in a fast-paced business-driven environment that you must be comfortable with
• Work with our customers to understand complex workflows and pain points and find solutions to the problems

What You Bring to the ZestyAI Team:

• 3-6 years of work experience in analytics, data science, financial modeling, risk modeling, climate modeling or other relevant field

○  Including 1-2 years of Product Management experience, working with data products or model-based features such as actuarial risk model, climate risk model, credit risk model, search model, etc.

• Bachelor's or Master's in a quantitative field such as Engineering, Sciences, Commerce
• Outstanding communication skills, well-versed in building executive-style presentations
• Ability to manage multiple/competing priorities and deliver on time
• Comfortable leveraging AI tools to automate and accelerate everyday work (i.e. Claude Cowork)
• Proficient in SQL, Excel, Python
• Must be legally eligible to work in Canada

Nice to Have:

• Exposure to insurance, real estate, and risk modeling
• Experience working with computer vision models

Why ZestyAI:

• Be a part of a well-funded growth-stage start-up
• Work with a high-performance product team and cutting-edge development team
• Market competitive comp and equity incentives to give you a stake in our future
• Remote-first policy
• Flexible Time Off
• Comprehensive benefits package
• Home office setup stipend
• Annual Learning and Development allowance
• An upbeat and collaborative work culture
• Company-sponsored outings and offsites