HelloFresh is seeking a  weekend senior produce  procurement buyer to work directly with the operations manager to ensure food buying across the organization is tracked and managed efficiently. This position is Full-Time covering a Friday - Monday  schedule (4 x 10 hour days).

The procurement team collaborates closely with all distribution centers to guarantee timely and accurate shipment of every box. There is a large group on the procurement team dedicated to making this goal achievable. Procurement is divided into various commodity categories, with this role being a part of the produce team. Other commodity groups encompass grocery, dairy, market, protein, and packaging. In support of this effort, procurement provides assistance to distribution centers seven days a week. While most orders are delivered on weekdays, due to the perishable nature of food, we require assistance in procuring ingredients during weekends as well. This is where you come in! 

You will … 

• This is a weekend role. You will be responsible for the following activities on a Friday - Monday (Weekend 4 x 10s) Schedule.
• Own purchasing and inventory management activities for a variety of food or packaging Stock Keeping Units (SKUs), ensuring the right product is at the right place at the right time while considering cost targets, contracted suppliers, quantity needed and logistical parameters.
• Manage key weekly operations processes including placing POs, tracking freight, managing production issues, paying invoices, analyzing data and managing inventory and capacity levels.
• Collaborate and own relationships with various HelloFresh distribution centers, warehouse locations, and suppliers to ensure timely deliveries and inventories match demand requirements to guarantee punctual deliveries and maintain inventory levels that align with production schedule. When needed, holding suppliers accountable to on-time delivery and excellent quality.
• Collaborate closely with HelloFresh distribution centers and suppliers. Resolve any unforeseen problems with suppliers relating to operations, purchasing or quality/performance quickly and professionally.
• Lead and facilitate team meetings with the warehouse and procurement teams to ensure their readiness for success each weekend.
• Drive and project manage cross-functional continuous improvement initiatives by recommending and testing new processes and implementing positive change.
• Work with a team of internal high-achievers to continue building, growing, and improving on our offsite production capabilities.
• Support your teammates to ensure that no boxes are missed and no ingredients are subbed due to procurement issues.
• Note: At HelloFresh we believe in-person connections are a key component of our culture. Our teams are expected to be in office a portion of the month, exact % is subject to change.

You are… 

• Passionate about food and produce!
• Independent and autonomous, able to  navigate through the workday, escalating where needed
• A leader and a team player, able to delegate and assign tasks to support the team with clarity, organization, and efficiency.
• Proactive, able to identify and addressing issues as they arise
• Customer-centric and resourceful willing to do get creative to satisfy customer needs
• Organized  and adaptable with proven ability to prioritize, work under pressure, and meet time sensitive deadlines you thrive in a fast-paced, high-change and dynamic work environment
• Detail-oriented and Data driven- curious about what insights can be derived from data and 

You have… (no more than 6 concise bullets and make sure these are absolute requirements of the day-to-day role)

• A Bachelor’s degree is required
• 3-5 years of procurement and/or sourcing experience
• Strong working knowledge of Microsoft Office Suite, specifically MS Excel

You’ll get… (do not edit this list)

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

S'more about the team

The Manager, Purchasing leads a team of Distribution Center (DC) based buyers to ensure seamless week-to-week procurement operations for their site. They are responsible for the on time, in full, and in quality delivery as well as operational spend of ingredients and packaging. They work closely with both site level and HQ (Toronto) key stakeholders, being the primary point of contact for any procurement related activities at the DC.

Lettuce share what this role will be responsible for:

• First point of contact for any procurement-related activities (e.g. including strategic sourcing, logistics, inventory) within the site you are supporting and triage to escalate/delegate as required.
• Responsible for the purchasing strategy in the DC including supplier performance metrics, ordering strategy, work closely with DC key stakeholders to achieve business targets. 
• Develop and maintain a strong line of communication with the DC, working alongside with Production, Warehousing and Quality Teams to ensure production goes on uninterrupted and collaboratively deliver for high customer performance with the DC.
• Lead a team of buyers to issue daily/weekly POs and ensure all of our ingredients and packaging arrive on time, in full, in quality at our distribution centres. Being the escalation point for supplier performance discussions. 
• Be accountable for the region's operational spend against planned spend (COGS), lead the investigation on over or under spend on a weekly and month basis, responsible for Purchase to Pay (P2P) process for the responsible DC. 
• Reporting on team performance based on critical KPIs, including on-time delivery, production hand-offs, substitutions, invoice approval, etc. 
• Accountable for team performance and development. Drive continuous improvement initiatives and coach the team for developments. 
• All other duties, as assigned.

Sound a-peeling? Here's what we're looking for: 

• A total of 3-5 years of experience in supply chain, with experience leading a team
• Bachelors’ degree in business, supply chain, engineering, or related discipline
• Quantitative and analytical experience (either through education or professional experience), including expertise with G-Suite, Excel, and procurement systems
• A strong people leader who can coach and motivate team members to improve performance and develop for future roles
• A love for solving ambiguous problems under tight deadlines, and using data to drive continuous improvement efforts and relentless prioritization
• An ownership mindset; you love to think beyond the scope of a given assignment
• A positive attitude and genuine excitement for working in a fast-paced environment
• A strong collaborator and communicator

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

S'more about the team

We are looking for an Associate Category Manager, Strategic Sourcing who will help us build out our vendor network and continuously improve our end-to-end sourcing process. Reporting to the Associate Director, Strategic Sourcing Fresh & Frozen, you will contribute to and execute our strategic roadmap, manage vendor relationships, support negotiations, launch new ingredients, and streamline internal procurement processes. As part of the Procurement team, you will play a key role in improving our costs, ingredient quality, supply chain reliability, and product innovation - helping us deliver the best possible value to our customers.

Lettuce share what this role will be responsible for:

• Support development and execution of our sourcing strategy for the category, driving improvements and supply chain performance in:
  • Cost: consistently optimize our cost base
  • Quality: identify and reduce quality errors
  • Reliability: ensure supply availability and proactively mitigate risk in the supply chain
  • Customer offering: drive product innovation and create a unique competitive advantage
• Leverage large internal datasets and industry benchmarks to report on team progress against objectives, identify and prioritize new opportunities, and drive continuous improvement
• Support vendor negotiations and selection process, and lead any vendor onboarding/ offboarding as required
• Lead projects that drive innovative and sustainable packaging solutions
• Manage new and existing vendor relationships, manage pricing and supplier agreements, providing feedback on performance and collaborating on key initiatives
• Work cross-functionally within the organization to prioritize and develop new products that deliver improved value for our customers
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for: 

• Bachelor's degree in business, engineering, supply chain, or related discipline
• 3-5 years of related experience in a hands-on, high-performance environment (ideal backgrounds include sourcing, supply chain, operations, or consulting)
• Analytical and data skills: able to dig through data independently and draw helpful insights/conclusions. Strong Excel skills are a must!
• Structured approach and communication style: ability to clearly and persuasively communicate with a large variety of stakeholders
• A love for solving complex, ambiguous problems in a fast-paced environment with constant change and limited direction
• Bonus: Strategic sourcing or buying experience, ideally across different steps of the sourcing process; comfortable managing negotiations with vendors

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

S'more about the team

As the Product (Menu) Operations Manager at HelloFresh Canada, you are responsible for the planning, execution, and performance of the weekly menus that form our product offering. You will leverage expertise in process optimization and data-driven project management to turn operational efficiencies into a superior product experience that fuels long-term customer retention and growth.

Reporting to the Senior Manager of Data Analytics, you will act as the strategic glue between Product Strategy & Innovation, Supply & Demand Planning, and Ingredient Sourcing Teams. In this role, you navigate the tension between business ambitions and real-world constraints, ensuring every menu release is both commercially viable and a delight for our customers.

Lettuce share what this role will be responsible for

• Air Traffic Control: Own the end-to-end menu lifecycle, facilitating weekly reviews & leadership sign-offs, and ensuring the menu is released on time while meeting all stakeholder needs.
• Operational Governance: Review algorithmic outputs against real-world supply chain constraints and make trade-offs between cost-to-serve and value for the customer.
• Systemic Optimization: Improve tooling, systems, and workflows to reduce friction and eliminate unnecessary overhead in day-to-day menu planning work.
• Data Reporting & Analysis: Drive weekly menu performance reporting and business review meeting preparation, including narrative, insights, and executive-ready materials.
• Ingredient & Recipe Strategy: Support key decision makers by providing data-backed input on recipe budget targets, development opportunities, and ingredient onboarding & usage.
• Stakeholder Liaison: Serve as the primary point of contact for overall menu performance, budget variance drivers, and implementation of specialized offerings like Limited Time Offerings (LTOs) and Fast-Track initiatives.
• Other operational and strategic duties as assigned.

Sound a-peeling? Here's what we're looking for

• Experience: 3-6 years in Product Operations, Commercial Planning, or Strategic Operations role with demonstrated ability to influence senior leadership (Tech/CPG environment preferred).
• Systems Thinking: You see the menu not as a list of recipes but as a multi-dimensional engine, balancing hard operational inputs (i.e. COGS, Labour, Supply) against the needs of the customer (Value, Variety, Quality) to deliver a product that feels personalized at scale.
• Team Player: Demonstrated ability to collaborate cross-functionally, manage multiple priorities, and drive alignment across teams.
• Sturdy Leadership: Comfortable adapting to changing circumstances and operating in fast-moving, ambiguous environments while building structure and driving clarity.
• Solutions Mindset: Structured thinker who can translate undefined problems into clear problem statements and execution plans.
• Project Management: Proven background in managing complex timelines and directing communications across multiple business teams.
• Data-Literacy: Advanced proficiency in Google Sheets/Excel modelling (required) and a demonstrated ability to structure findings for cross-functional stakeholders. (SQL is nice to have).

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

S'more about the team

As the Senior Manager of Customer Care at HelloFresh Canada, you will play a crucial role in overseeing and enhancing the customer experience for our brands of HelloFresh, Chefs Plate, and Factor_. You will lead a dedicated team, ensuring that customer care operations align with HelloFresh's commitment to excellence and customer satisfaction. In this role you will drive a continuous improvement culture focused on experimentation and implementation.

Lettuce share what this role will be responsible for

• Team Leadership: Lead and inspire the customer care team, fostering a positive and collaborative work environment.
• Continuous Improvement: Implement processes for continuous improvement, utilize experiments to identify the top opportunities, and advance the voice of the customer within the organization.
• Performance Optimization: Establish and monitor key performance indicators (KPIs) and budget, implementing initiatives to improve efficiency and customer satisfaction.
• Issue Resolution: Oversee the resolution of escalated customer issues, collaborating with cross-functional teams to address root causes.
• Strategy Development: Develop and implement customer care strategies aligned with overall business objectives.
• Cross-Functional Collaboration: Collaborate with other departments and senior leaders to convey customer feedback and insights, influencing product and service enhancements. Be an active member of the Product and Broader Leadership Team.
• All other duties, as assigned 

Sound a-peeling? Here's what we're looking for

• Experience: 5+ years of experience in a senior customer care management role, preferably in e-commerce or the food industry.
• Leadership Skills: Proven ability to lead and manage a customer care team effectively, including experience managing relationships with external stakeholders/vendors, such as call centers and offshore teams.
• Communication Skills: Exceptional verbal and written communication skills.
• Analytical Skills: Proficient in data analysis to derive insights and performance metrics to use for experiments to further improve the customer experience.
• Strategic Thinking: Strategic mindset with the ability to translate customer insights into actionable strategies.
• Degree: Bachelor's degree in Business, Marketing, or a related field.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You'll get...

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Location:  4951 - 110 Avenue SE, Calgary, Alberta

Schedule: Monday to Friday, 9:00 AM to 5:00 PM -  fully on-site (required flexibility to work weekends)

About the Role

The Health and Safety Manager  is responsible for building a safety culture and strong engagement on site, developing and implementing safety programs in partnership site leadership, facilitating safety training, and leading a team of HSE professionals. 

The Health and Safety Manager reports directly to the National Health and Safety Manager, and will collaborate closely with the Site Director. The Health and Safety Manager oversees a team of Health and Safety Specialist(s), Coordinator(s) and administrators; and works directly with Production Supervisors and Managers to ensure workplace safety is top priority.

What you will be doing:

• Contribute to a strong safety-first culture through employee engagement, strong health and safety management programs, and training 
• Work with Leadership to develop health and safety management systems and the associated rollout and facilitated training to ensure continued growth opportunities for the organization 
• Lead health and safety audits, routine site checks, and closing of compliance gaps to establish high safety standards and compliance with HelloFresh and OHS requirements
• Partner with site management to proactively identify, assess, analyze, and mitigate job hazards; and establish high effectiveness of controls and processes to eliminate safety risks
• Engage, motivate, and train employees on safety roles and responsibilities, accountabilities, and processes to maintain a safe workplace
• Oversee incident investigations, reporting, and management, and mentor operational personnel in its processes
• Lead safety reporting; ensure high transparency and visibility to safety metrics and alerts on site
• Oversee onboarding and on the job safety training programs for employees 
• Work with operations to develop and mentor an effective Joint Health and Safety committee
• Monitor existing and incoming relevant legislation and regulations to ensure the site meets requirements and that health and safety management programs are up to date with leadership
• Work in compliance with Provincial OH&S acts, regulations, and legislation, Industry best practice, and internal Policy and Procedure 
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer. 
• Other duties and responsibilities as assigned by the HS Sr. Manager

At a minimum, you have: 

• Completed post-secondary education  in  Health and Safety (Certificate, Diploma, Degree), or related field or equivalent work experience 
• Professional Health and Safety Designation (CRSP, CRST, CSP, ASP, CMIOSH)
• 10+ years of work experience required in Health and Safety including 3 years of verifiable leadership progression
• Demonstrated experience in providing high quality customer experience, building a safety culture, communicating to get team member buy-in
• Excellent organizational skills with ability to perform administrative tasks with high degree of accuracy
• Excellent communication skills (written and verbal), including active listening and proofreading
• Ability to perform at a high level in a fast paced and dynamic work environment
• Ability to demonstrate good, sound judgment
• Availability to work weekend schedules and in temperature controlled (it’s food, so it’s cold!) facilities
• Experience with Google Suite (Calendar, Gmail, Docs, Sheets), and video conferencing (Hangouts Meet)

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

About the Role

Reporting to the  Manager, Purchasing, you will be responsible for supporting the Procurement team. We are looking for an analytical problem-solver with a hands-on, “whatever-it-takes” mindset to help build and manage our supply network. Responsibility will be given to you from day one, and you will be expected to use your initiative and creativity to help us grow our business across Canada. You are a roll-up-your-sleeves operator who thrives in detail, organization, and analysis obsesses over delivering measurable results and has a passion for food.

What you will be doing:

• Drive our weekly procurement operations, ensuring the on-time/in-full/in-quality delivery of ingredients.
• Forecast demand requirements, manage inventory, and track consumption of incoming material.
• Manage our weekly spending to ensure we stay within budget, be responsible for weekly cost reporting, and hold our suppliers accountable for credits owed.
• Problem solve issues in our supply chain and work cross-functionally to come up with a solution
• Continuously improve supply chain processes (forecasting, ordering, and onboarding new ingredients and suppliers, etc.)
• Measure performance of our ingredient suppliers and identify opportunities to improve KPIs
• Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• Other duties as assigned

At a minimum, you have: 

• Bachelor’s degree or equivalent in business, engineering, or other relevant major. 
• Outstanding written and verbal communication skills.
• Highly organized and detail-oriented: you have well-honed strategies for never missing a deadline or overlooking a key detail, and are comfortable juggling multiple priorities at once.
• Entrepreneurial with an ownership mindset: you do whatever it takes to get the job done and enjoy being in the trenches.
• You’re comfortable working under tight, immovable deadlines and making key decisions under pressure.
• Willing and able to work in a refrigerated environment (0°C to 4°C)
• Proactive, ambitious, and assertive: you take ownership of your work and should think beyond the scope of a given assignment.
• Naturally curious: you're innovative, extremely creative and constantly looking for ways to improve upon things.
• An intermediate level in Excel/Gsheets is required. 
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at any time with or without notice.

What you’ll get in return:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#JD1003

As a member of the HelloFresh team, you know that we are committed to changing the way people eat forever. Over the years we've seen this mission spread around the world and beyond our wildest dreams - and you have played an important role in that. At HelloFresh we have a unique opportunity to not only grow an incredible business, but ourselves as professionals as well. We know that the right person for an open role may already be a part of HelloFresh, and we want to make sure that you have the chance to step up and put your best foot forward! 

A message from our SLT: 

In an industry as new as ours, the company/industry knowledge, team connections, and historical context our team can bring to new roles helps them scale very quickly. Internal moves give us the ability to stretch and try new things and it is always exciting to see a teammate flourish and find a new passion. As a HelloFresh team member you are a huge part of our success, by offering challenging and interesting new roles HelloFresh hopes to be a big part of your success and growth! Promoting and hiring from within is always the goal. It's every manager at HelloFresh's job to hire and develop people better than ourselves, and no better way to do it than looking within our four walls. Let's roll up our sleeves, learn some new things, and together we will change the way people eat forever!

About the Role

This role will optimize Factor supply chain operations and implement long-term strategies aligned with business objectives. Working closely with Sourcing, Demand Planning, Procurement, and other key stakeholders, you will play a crucial role in delivering exceptional value to our customers. By optimizing purchasing and manufacturing plans, you will ensure we have the right product, in the right quantity, at the right place, and at the right time. This role demands a strategic mindset, strong analytical skills, and effective collaboration to ensure a seamless flow of goods and services. We are looking for a creative problem-solver who can think outside the box to design and implement innovative processes and solutions.

As a Supply Planner, you will be a key player in managing our inventory and supply chain. Your responsibilities include creating and executing replenishment plans, managing key performance indicators (KPIs), and collaborating with various teams to support new product launches and manage existing product life cycles. You will also have the opportunity to work on ad-hoc improvement projects to enhance our processes and overall efficiency.

What you will be doing:

• Manage inventory levels nationally and prepare replenishment plans for assigned products in a timely manner, in line with the weekly operational cycle.
• Share short terms purchasing and/or manufacturing forecasts with relevant suppliers.
• Determine inventory strategy and planning parameters i.e.  target levels or storage facility.
• Report on supply planning KPIs (including but not limited to inventory position, stock outs, waste and capacity).
• Analyze supply chain performance metrics and identify areas for improvement.
• Collaborate with the Purchasing team on potential risks and propose corrective actions.
• Work closely with Strategic Sourcing as well as Demand Planning to support new product launches, and build the category strategy plan.
• Work closely with the Menu Planning and Inventory Team to effectively offboard product and reduce/eliminate excess and obsolete inventory.
• Maintain supply planning tools, ensure correctness of data flow.
• Assist with budget preparation; provide inputs on storage and transportation requirements across our network of DCs and third party warehouses.
• Work on ad-hoc improvement projects; other duties as assigned.

At a minimum, you have: 

• Bachelor’s Degree or equivalent in Business, Supply Chain or related fields.
• 2 - 5 years experience in Supply Chain, Operations Management, Inventory Management or related fields.
• Proficiency in software (Google Sheets, Excel) complemented with exceptional analytical and problem solving skills.
• Ability to handle multiple projects and assignments, while being able to prioritize, achieve objectives, and meet deadlines
• An ownership mindset and ability to work independently, with minimal supervision.
• Proven team player, with strong interpersonal and communication skills.

Would be an asset if you have

• ASCM certification (CSCP, CPIM)  or actively working towards.
• Database management experience (e.g. SQL, Python, Tableau).
• Foundational understanding of statistics, including but not limited to normal distributions and standard deviation.
• Prior experience in the food industry or respective category.

Recruitment process:

All internal candidates will be considered and assessed as per the normal TA process. If deemed a good potential fit for the role, they will be invited for an interview with a member of the Talent Acquisition team. Since our employees have been previously identified as a “values fit” here at HelloFresh, they will bypass certain steps in the process (i.e. DNA interview). However, to ensure a fair and consistent process, all internal applicants will be assessed using the same process as for external candidates (i.e. using the same tests & interview questions) Greenhouse Training - Interview Questions

If you are not moved forward in the role, a member of the TA team, your manager or the hiring manager will provide you with constructive feedback. 

Not right for the role but know someone who is? Don't forget our referral program!  

You are welcome at our table. 

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

About the Role

We are looking for a full-time Food Safety and Quality Assurance (FSQA) Manager at our Distribution Centres. Reporting to the Sr. Manager, FSQA, you will lead the practice of maintaining the highest level of food safety and quality of our products while working in close collaboration with the DC Operations team as well as cross functional stakeholders. This role will be based on-site.

What you will be doing:

• Manage & lead FSQA Team (2 Supervisors, 1 Compliance Coordinator, and group hourly FSQA Technicians and Quality Control Associates) including hiring and performance management.
• Provide FSQA team members site operation leads with necessary training, tools, and direction on food safety and quality issues.
• Work in close collaboration with colleagues in Procurement, Production and FSQA across the country to ensure smooth operation of weekly fulfillment and delivery.
• Be at the forefront of monitoring and tracking KPIs for trends, themes, and opportunities for improvement and implement pragmatic solutions.
• Perform root cause analyses surrounding non-compliances, process deviations and customer complaints to determine corrective actions and preventive measures to be taken.
• Prepare HelloFresh for third-party audits and regulatory inspections and act as point of contact for CFIA and local regulatory inspectors.
• Ensure compliance to all FSQA protocols, including internal, regulatory and 3rd party standards across distribution centers and suppliers.
• Lead and support local, national and global strategic FSQA initiatives, driving continuous improvement initiatives at all levels, including upstream with approved suppliers.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the role.

At a minimum, you have: 

• Post-secondary education in Biological or Food Sciences, or equivalent work experience (at least 4 years) in a similar role within food manufacturing, assembly, or distribution.
• Strong knowledge of federal and local government regulations with strong familiarity of the SFCA/R highly regarded.
• In depth knowledge of food safety systems and HACCP principles and experience implementing and maintaining HACCP plans.
• Background in food microbiology is a major asset.
• Data driven approach towards problem solving.
• Internal and external audit experience (CFIA, BRC, SQF).
• Excellent organizational and time management skills.
• Strong leadership, interpersonal and communication skills
• Energetic, enthusiastic, committed with a can-do flexible attitude.
• Embrace change, challenge and work in an autonomous way.
• Strong passion for food is a must! 

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#JD1003

Scopely is looking for a Senior Product Manager to join our WWE Champions team  in the US or Canada on a remote basis or based in our Culver City studio hub.

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

WWE Champions is our ultimate and unique RPG puzzle match game featuring WWE superstars and legends across mobile and PC platforms.  WWE Champions is the most downloaded WWE game to date, with a highly engaged and passionate community - who will remain undefeated? 

What You Will Do

We’re seeking an experienced and execution-focused Senior Product Manager to join the WWE Champions team. In this critical role, you will independently lead major features or systems within the game, drive roadmap planning within your domain, and deliver measurable impact through data-informed decision-making.

This role is a strong fit for a Senior PM who thrives on cross-functional execution and player-first product thinking. You’ll be empowered to take ownership within your domain while aligning closely with Lead PMs and stakeholders to support broader product strategy.

• Own Major Features or Systems: Independently lead the development and optimization of a product area (e.g., Events, Economy, Systems) with strong attention to design, quality, and performance
• Execute Within Strategic Framework: Translate game-wide goals into actionable plans and deliverables within your area of ownership
• Collaborate to Deliver: Partner with Design, Engineering, and LiveOps to build and launch features that deliver measurable results
• Optimize Using Data: Analyze performance data, define A/B tests, and iterate based on findings in collaboration with Analytics
• Represent Your Area: Act as the go-to stakeholder for your feature/system in team planning, ensuring clarity, alignment, and operational success
• Support Talent Development: Mentor junior PMs or Associate PMs by sharing domain knowledge and best practices
• Communicate Effectively: Share progress, performance, and key insights with product leadership and stakeholders** Independently lead the development and optimization of a product area (e.g., Events, Economy, Systems) with strong attention to design, quality, and performance
• Execute Within Strategic Framework: Translate game-wide goals into actionable plans and deliverables within your area of ownership
• Collaborate to Deliver: Partner with Design, Engineering, and LiveOps to build and launch features that deliver measurable results
• Optimize Using Data: Analyze performance data, define A/B tests, and iterate based on findings in collaboration with Analytics
• Represent Your Area: Act as the go-to stakeholder for your feature/system in team planning, ensuring clarity, alignment, and operational success
• Support Talent Development: Mentor junior PMs or Associate PMs by sharing domain knowledge and best practices
• Report Outcomes: Provide updates and insights on roadmap progress, feature health, and key learnings to leadership and coordinate with LiveOps, Marketing, UA, Finance, and Support
• Support Team Growth: Provide mentorship and guidance to Product Managers and Associate PMs in your area
• Communicate Effectively: Share progress, performance, and insights clearly with team leadership and stakeholders

What We’re Looking For

• 4–6 years of experience in product management, ideally in live service or mobile free-to-play games
• Demonstrated success owning and delivering impactful features or systems within a larger product ecosystem
• Ability to operate independently while aligning with broader team strategy and goals
• Proficient in using data and experimentation to drive product improvements
• Skilled communicator with experience aligning cross-discipline teams to execute at a high level
• Deep empathy for players and a passion for crafting engaging experiences
• Comfortable managing trade-offs and prioritization in a fast-paced environment

Bonus Points

• Experience with LiveOps, game economy design, or monetization systems
• Exposure to managing complex systems at scale in mature products
• Familiarity with agile development methodologies
• Prior experience mentoring or supporting junior PMs

Please ensure that the résumé/CV you attach is written in English.

Scopely is looking for a Performance Marketing Manager I to join our User Acquisition team in Canada on a remote basis!  

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. 

The User Acquisition team is focused on driving player growth and efficiency across various digital marketing channels. The teams are based in Europe and the US.  The UA team’s mobile advertising ecosystem is an always-changing, rapidly growing world, and at Scopely, you'll play a key part in our next big leap in user growth. Our mission is to make experiences that our players love and keep coming back to time and time again.

What You’ll Do: 

• Independently manage significant performance marketing budgets across multiple channels to maximize games’ growth and profitability
• Strategize, execute and continually optimize mobile campaigns on every critical mobile platform, including: Meta, Google, TikTok, DSP Networks, SDK Networks, CTV, Influencer marketing, and much more
• Locate, negotiate and develop creative and innovative solutions for acquisition
• Grow and manage marketing partnerships for UA efforts across the globe
• Design and execute A/B & multivariate testing and present results to related teams
• Contribute winning ad creative ideas and run creative testing, working closely with Marketing to execute on breakthrough creative strategies to attract new users
• Work cross-functionally with product, ads, data, and creative teams to grow the portfolio and business through full-view lifecycle marketing
• Be an expert in UA with key knowledge in order to lead a team
• Raise flags for future potential issues that might arise if we continue on course or due to expected changes based on our current methodology
• Proactively source new partners to diversify portfolio
• Ability to present and speak in front of leadership stakeholders from varying functions

What We’re Looking For: 

• BA or BS degree, preferably in Economics, Mathematics, Marketing, Communications, Finance, Business Administration or a related field
• 3-5 years of experience in media buying / user acquisition / performance marketing.
• A hunger to be at the forefront of the mobile advertising space and the mobile app market
• Creative problem solving acumen, as well as analytical rigor to verify or invalidate assumptions
• Strong analytical skills and attention to detail
• Proven ability to effectively communicate with cross functional teams
• Prefer candidates with direct previous experience in mobile user acquisition. Hands-on experience with Facebook Ads and/or Google Ads is a plus
• Understanding of funnel conversion metrics, retention rates and LTV predictions preferred
• Deep understanding of our data architecture and tech stack, and be able to communicate effectively with data teams
• Looks for external emerging trends
• Ability to self-reflect, take feedback and create a personal improvement plan
• Ability to follow-up on tasks and action items with no or little oversight
• Strong proficiency with Excel required

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

We welcome applications from people with disabilities and should you require accommodations during the application process please contact Interview-Accomodations@scopely.com.

The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

Internal Application Deadline: Friday, May 15th at 5:00pm PST

The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

#LI-DC1 #LI-Hybrid

D2L is looking for a Revenue Marketing Manager for North America Corporate Learning, overseeing the employee training ICPs, who will be an integral part of the revenue marketing team and the key liaison between Sales, Business Development, and Marketing. The primary responsibility of this position is to translate marketing activity into future revenue, and this team member oversees the development and management of go-to-market strategy via a full spectrum of marketing in-region programs - everything from field and proprietary events to ABM campaigns. The successful candidate will design integrated marketing plans to further the company’s mission, create demand, drive results, deliver creative solutions, and solve stakeholder challenges.

Summary

The Revenue Marketing Manager - NA Corporate Learning is a charismatic and empathetic marketer who drives key business results for some of D2L’s most critical cross-functional programs. Rather than tackle random acts of marketing, you are laser focused on achieving business outcomes. As an expert marketer with 5-10 years’ experience, familiar with employee training and strategic corporate learning initiatives, you have experience generating pipeline, managing complex projects, leading teams, crafting and executing Go-To-Market strategies and campaigns, and are transparent and clear about reporting (+ communicating) results/key learnings. The deep relationships you develop across the organization allow you to effectively introduce new ideas and processes in support of improved marketing-wide performance and business results. You know a thing or two about edtech, as well.   

As the owner of the marketing strategies and rollout out of corporate growth, you drive an organization-wide approach to the successful execution of highly collaborative, cross-functional marketing programs & campaigns. You break down barriers for your teammates and cut through red tape, never losing sight that your work results in a positive impact on education and learning.  

Your multi-tasking, organizational, and communication skills are evidenced by the application of your broad cross-functional knowledge and penchant to work with precision, as well as your ability to communicate and negotiate at an executive level. You are adept at simplifying complex programs, concepts, and problems so that others eagerly come along for the ride. You thrive in the role of champion and collaborator for your programs, as you build consensus around a unified view of success by fostering strong cross-functional alignment and relationships across the company. The Revenue Marketing Manager - NA Corporate Learning reports to the Director, Revenue Marketing - NA Corporate Learning  

Responsibilities 

Project Management: 

• Curate cohesive, multi-channel marketing plans and execute them with a focus on collaboration and clear communication of the vision, KPIs, timelines, and results of the plans .
• Elicit and define requirements for highly complex, cross-functional programs.
• Support cross-functional teammates and your own direct reports by prioritizing outputs & workload management; identify risks and opportunities in the current process to better execute integrated campaigns.
• Serve as the hub for cross-functional knowledge management / communication relating to your target ICPs (be the “single source of truth”). 
• Solve problems getting in the way of success.
• Drive cross-functional approach to executing highly collaborative complex initiatives.
• Ensure a unified vision of success and lead cross-functional stakeholders in the successful execution of that vision.
• Masterfully execute on project and program administration (status reporting at various levels, monitoring program health metrics and controls, etc.) and communicate on-going progress, issues, risks, and overall performance to all stakeholders.
• Engage in risk and change management planning, mitigation, and controls.
• Maintain confidentiality of sensitive information.

Regional Strategy & Campaign Planning: 

• Create unified cross-functional program plans, then partner with functional areas across GTM teams including business development, performance marketing, events, product marketing, content marketing, marketing operations and others to execute.
• Lead the development of purposeful, well-thought-out campaigns through quarterly planning, monthly alignment meetings, and weekly status updates.
• Strategically align with your direct reports, peers, and colleagues across the services teams to craft targeted campaigns that support account-based marketing and selling efforts to drive pipeline and brand awareness.
• Track and report on campaign impacts: Support the team in monitoring and optimizing tactical performance at every stage of the journey to ensure content/messaging resonates and encourages the behaviors that lead buyers to action. Identify how we can iterate and improve.
• Build and maintain strong partnerships with all functional areas of the company.

Performance Ownership & Impact

Competencies 

• 3-6 years of B2B SaaS experience managing highly complex, cross-functional marketing projects. 
• Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline. 
• Familiarity with association learning program administration and corporate strategic learning initiatives. 
• Results Driven: Support and make recommendations on programs and tactical outputs informed by data. 
• Goal orientation. You set them; you achieve them; you inspire others to achieve their goals. 
• Deliver awesome outcomes by investing in big-picture results vs tasks.  
• Program Support: Push campaign boundaries with testing and creative approaches that surpass targets.   

Education:   Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline  

At Lyft, our purpose is to serve and connect. To accomplish this, we start with our community by creating an open, inclusive, and diverse organization. Our mission depends on having a digital representation of the physical world - a map with all routing related (real-time) information. This is what makes Lyft different from many products: our products don’t just facilitate online interactions, they facilitate dynamic, real-world ones. Without mapping services, none of these real world interactions between people and transport can happen.

We are hiring a Software Engineer to join our Mapping organization. In this role, you'll collaborate with other engineering teams, product, data science, analytics, and operations on programs that empower us to iterate quickly, delighting our passengers and drivers with rideshare focused mapping experiences.

Responsibilities:

• Drive high-impact projects and innovate new solutions to provide the best customer experiences
• Lead backend and cross functional projects to achieve long term goals as well as deliver short term roadmaps
• Lead large features from idea to successful execution and launch
• Own systems and components within the team and be accountable for their short term functionality and long term health
• Participate in code and architecture reviews to ensure code quality and distribute knowledge, as well manage call rotations and proactively improving processes
• Write well-crafted, well-tested, readable, maintainable code
• Share your knowledge by giving brown bags, tech talks, mentoring others, and promoting appropriate tech and engineering best practices

Experience:

• BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience
• 3+ years of software engineering/production infrastructure industry experience
• Experience designing, debugging and running fault-tolerant, highly available, large-scale distributed systems
• Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure, etc.)
• Experience working with databases, relational or NoSQL
• Led a set of components or system from design to launch
• It would be a huge plus to have proficiency with Go and Python.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

Assistant Gerant (40 heures par semaine)

En tant qu'assistant gerant, vous intégrez les pratiques de leadership de Lush
dans toutes les facettes de vos interactions avec la clientèle, le reste du personnel et les
opérations : soyez authentique, faites preuve de curiosité, dirigez avec assurance, adaptezvous et évoluez, cultivez le talent et soyez déterminé.e. 

Les gestionnaires en formation soutiennent l’équipe de gestion de la boutique au besoin dans
tous les domaines de l’entreprise et tel que délégué par leur leader de marché. En tant que bras
droit du ou de la gestionnaire, le ou la gestionnaire en formation prendra en charge les tâches
du ou de la gestionnaire au besoin pour soutenir un environnement propice à l’excellence
opérationnelle et à une bonne expérience pour la clientèle et le personnel, tout en augmentant
les ventes. 

Responsabilités 

Ventes et expérience client :

• Service à la clientèle : collaborer avec votre équipe sur des plans pour dépasser vos
  objectifs de vente quotidiens, et assurer une expérience client unique et inclusive qui
  permet à chaque personne de se sentir accueilli.e, écouté.e et satisfait.e. 
• Faire grandir la marque : en boutique et au moyen de l’engagement communautaire et
  autres initiatives d’augmentation de l’achalandage, éduquer la clientèle et le personnel à
  propos de nos valeurs en tant que marque et expliquer notre position sur les tests sur
  les animaux, les cosmétiques les plus frais, les achats éthiques, les produits 100 %
  végétariens, les produits faits à la main et les produits nus.
• Passion pour les produits : améliorer la connaissance des produits en apprenant et en
  faisant constamment des recommandations éclairées qui répondent aux besoins de la
  clientèle.
• Augmenter les ventes : démontrer un sens aigu des affaires et une compréhension de
  vos indicateurs et de vos rapports et comment les influencer grâce à des
  comportements sur le plancher des ventes pour obtenir des résultats rentables.

Leadership d’équipe :

• Diriger avec assurance : être présent.e pour soutenir votre équipe sur le plancher des
  ventes, répondre aux questions, éliminer les obstacles, résoudre les problèmes et les
  motiver à atteindre leurs objectifs de vente.
• Cultiver le talent : être responsable de son propre développement, évaluer sa
  performance, demander de la rétroaction, chercher des ressources et des occasions
  pour améliorer ses aptitudes, ses connaissances et ses compétences. 
• Être authentique : être authentique avec vos besoins et votre rétroaction à votre équipe
  et à vos leaders et s’adapter aux besoins de l’entreprise au besoin.
• Être déterminé.e : mobiliser votre équipe à tous les niveaux de l’entreprise pour vous
  assurer qu’elle est inspirée et motivée, qu’elle établit de solides relations entre collègues
  et avec la clientèle et qu’elle est connectée aux valeurs de la marque.
• Recrutement et sélection : s’assurer d’avoir un personnel hautement performant en
  travaillant activement au sein de vos marchés pour réseauter, recruter, embaucher et
  planifier la relève.
• Formation du personnel : collaborer avec votre gestionnaire pour créer et mettre en
  œuvre des plans pour augmenter l’engagement du personnel, le maintien en poste, le
  rendement et les pratiques d’équité, de diversité et d’inclusion. 

Excellence opérationnelle : 

• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Normes visuelles et mise en marché : identifier et soutenir le développement de votre
  équipe pour favoriser un environnement de travail propre et harmonieux et suivre les
  normes de mise en marché et de design pour fournir une expérience client cohérente et
  augmenter les ventes.
• Horaires, temps et présence : vous assurer que le bon nombre d’employé.e.s ayant les
  bons niveaux de compétence sont prévu.e.s aux heures de pointe et que les pauses et
  les repas sont attribués et consignés de façon appropriée pour assurer le bien-être du
  personnel et l’exactitude de la paie.

Qualifications 

Requises : 

• de un à trois ans en gestion ou en supervision dans le domaine de la vente du détail;
• excellentes compétences d’écoute et de communication;
• excellentes compétences d’analyse, esprit critique et résolution de problèmes;
• excellentes compétences d’organisation et de gestion du temps;
• solides compétences en matière de service à la clientèle, de supervision et de vente;
• connaissances et intérêt envers les soins pour la peau, les cosmétiques naturels et les
entreprises éthiques;
• capacité à travailler à des heures flexibles pour répondre aux besoins de la boutique, y
compris les jours fériés, les soirs et les fins de semaine. 

Privilégiées : 

• expérience des modèles de service à la clientèle basés sur la consultation;
• capacité à développer et à former le personnel grâce à un encadrement et une
  rétroaction positifs;
•  maîtrise d’Excel, de la suite Microsoft et capacité d’adaptation à d’autres systèmes, au
  besoin
•  compétences de base en RH pour l’embauche, la planification, la formation et la gestion
  du rendement;
• maîtrise de l’anglais, de l’espagnol, ou d’autres langues.

Position: Assistant Manager 

Hours: 40 Weekly

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Basic HR skills in hiring, scheduling, training, and performance management
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Manager, Demand Generation who will own the strategy and execution of integrated, full-funnel campaigns that drive pipeline and revenue. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Manager, Demand Generation, your key area of responsibility will be building a modern, high-velocity demand generation function, lead a team of campaign professionals, and serve as the central force that transforms how Geotab runs campaigns, moving from activity-based marketing to outcome-driven demand generation. You will need to work closely with AVP, Growth & Demand Generation, Segment Marketing, Digital, ABM, Creative, and Sales.   

To be successful in this role you will be a self-starter with excellent communication skills, a bias toward shipping fast, and the ability to thrive in a high-growth, "build-it-as-you-go" environment. In addition, the successful candidate will have strong performance marketing instincts with the ability to design full-funnel campaigns, manage complex stakeholder alignment, and drive team accountability toward revenue impact.

How you'll make an impact:

• Own the full-funnel demand generation strategy from awareness and consideration through to pipeline revenue.   

• Design and lead integrated campaigns built for how modern B2B buyers buy: AI-influenced research cycles, digital-first discovery, and self-directed evaluation paths.   

• Build and maintain the campaign roadmap, balancing strategic priorities with the agility to move on market moments.   

• Establish campaign tiering and prioritization framework with clear resource models, execution standards, and performance expectations.   

• Lead your team to execute with speed, quality, and consistency, campaigns that are launched on time, on message, and on target.   

• Develop and systematize end-to-end campaign execution frameworks: briefing, build, launch, optimize, report. Make excellence repeatable.   

• Drive multi-channel campaign execution across paid media, email, content syndication, events, webinars, ABM, and digital, in tight coordination with channel owners.   

• Eliminate complexity that doesn't serve performance: streamline workflows, remove bottlenecks, and build processes that make the team faster.   

• Partner with Creative to develop high-converting campaign assets, not just beautiful content, but content built to move buyers through the funnel.   

• Establish the campaign measurement framework: define what success looks like for every campaign, channel, and segment before a campaign launches.   

• Build a culture of experimentation, hypothesis-driven testing of messaging, channels, offers, and formats, with a bias toward shipping fast and learning faster.   

• Partnering with Marketing Operations to own campaign analytics and reporting: pipeline contribution, channel efficiency, conversion rates, content performance, and ROI. Surface insights that drive decisions, not just dashboards.   

• Work with Marketing Ops and Revenue Ops to ensure attribution is clean, data flows correctly, and pipeline reporting is trusted by Sales leadership.   

• Serve as the campaign orchestration hub, bringing together Segment Marketing, Digital, ABM, Creative, Events, and Sales Enablement into a unified, coordinated campaign motion.   

• Work directly with Sales leadership to ensure campaigns convert, including tight feedback loops on lead quality, follow-up rates, and campaign-sourced pipeline.   

• Lead, coach, and develop a team of campaign managers, setting a high bar for output, ownership, and professional growth.   

• Build a team culture defined by accountability, velocity, creative ambition, and relentless focus on revenue impact.   

• Drive the adoption of AI-enabled marketing tools and workflows that give your team a competitive edge in speed and scale.

What you'll bring to the role:

Why job seekers choose Geotab:

About the role:

Samsara’s Core GTM Programs team enables a high-performance go-to-market organization by leveraging technology, automation, and best-in-class methodologies to streamline operations, improve forecasting accuracy, and maximize efficiency & effectiveness across Sales, Customer Success, and related functions.

Within this team, the CS Core Programs PMO plays a critical role in driving the operating rhythm and execution of Samsara’s Customer Success organization. As a Senior Program Manager I, you will lead and deliver large-scale, cross-functional programs that support strategic CS priorities, including, retention and risk reviews, cross-functional alignment and operational scalability.

The ideal candidate brings strong analytical and business acumen, a passion for building scalable processes, and a proven track record of leading complex programs in fast-paced environments. This role requires a strong focus on change management, stakeholder alignment, and delivering measurable business impact across the post-sales journey.

We are looking for candidates who will champion, role model, and embed Samsara’s operating principles as we scale globally and across new offices.

This is a remote position open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our GTM teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This GTM Programs  team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will own:

• Program Execution & Operational Cadence: Own and manage core Customer Success cadences, including QBRs, risk reviews, top deal reviews, and internal planning forums, ensuring consistent structure, clear outputs, and strong follow-through.
• Business Reviews & Execution Forums: Drive end-to-end coordination of key CS meetings and execution moments, including blitz days and cross-functional cadences, ensuring alignment, accountability, and high-quality execution.
• Operating Calendar & Planning Rhythm: Build and maintain the CS operating calendar, including planning cycles, key milestones, and recurring forums, to ensure alignment across teams and visibility into priorities.
• Product Release & Readiness Coordination: Partner with Product, Enablement, and CS leadership to manage the new product release calendar, ensuring readiness, communication, and effective rollout to the field.
• Cross-Functional Alignment: Partner closely with Customer Success, Sales, Support, Product, Operations, and Finance to drive clear ownership, communication, and alignment across all core programs.
• Program Measurement & Continuous Improvement: Track program effectiveness through defined KPIs and feedback loops, and continuously improve cadences to drive better execution and customer outcomes.

Minimum requirements for the role:

• Bachelor’s degree from a 4-year institution; MBA a strong plus.
• 6-8 years of experience in program management, sales operations, strategy, or consulting, ideally in a high-growth B2B SaaS environment
• Demonstrated success leading cross-functional GTM programs that improve sales execution and scalability
• Strong program management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
• Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners 
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs 

Ideal Candidate has:

• Experience with B2B hardware and SaaS products 
• PMP certification, Agile/Scrum Certification  
• Experience using AI-powered tools to accelerate program design, automate execution tasks, or surface strategic insights.

Role & Team

As our inaugural Senior Security Engineer, you will play a critical role in safeguarding Overstory’s systems, data, and reputation. Partnering closely with your manager - the Director of Information Security and Compliance - you will take ownership of our security and compliance posture, and define, implement, and continuously improve our security program.

You will lead initiatives across vulnerability management, compliance, and security operations, while acting as a trusted partner to engineering, product, and business teams. This role is ideal for someone who combines hands-on technical expertise with a strategic mindset and enjoys building scalable security practices in a growing company.

Time Zone Requirement: Eastern North America (NST, AST, EST)

What You’ll Do

• Own and evolve Overstory’s compliance program, ensuring ongoing alignment with SOC 2, ISO 27001, and other relevant frameworks
• Drive vulnerability management end-to-end, from detection to remediation, working closely with engineering teams to prioritize and resolve risks efficiently
• Design and improve security processes and controls across infrastructure, applications, and internal systems
• Lead security input in architecture and engineering decisions, helping teams build secure-by-design systems
• Oversee and improve identity and access management, endpoint security, and core IT security practices
• Own vendor security and third-party risk management, including assessments, risk evaluation, and mitigation strategies
• Lead audit readiness and execution for SOC 2 and ISO 27001, including control design, evidence collection, and auditor coordination
• Partner with customer-facing teams to handle security questionnaires and build scalable, high-quality response processes
• Contribute to security awareness and culture, mentoring others and raising the security bar across the organization

Skills & Experience

• 5+ years of experience in security engineering, security operations, or a related field
• Direct experience with security and compliance frameworks such as SOC 2 and/or ISO 27001, including audit processes
• Deep experience with vulnerability management, including tooling, prioritization, and remediation workflows
• Fluency working across cloud environments (AWS, GCP, or Azure) and modern SaaS ecosystems
• Experience with identity and access management, endpoint security, and IT/security operations
• Demonstrated ability to translate security risks into clear, actionable guidance for technical and non-technical stakeholders
• Demonstrable experience (or at a minimum a serious interest in) leveraging AI tooling to accelerate business impact.
• Strong written communication skills and are comfortable owning documentation and audit artifacts
• Demonstrable proactive, pragmatic mindset as well as capacity for balancing security best practices with business needs
• Experience working cross-functionally influencing without authority in a remote-first environment

Nice To Have

• Experience designing or improving SIEM, logging, and alerting pipelines
• Familiarity with compliance automation platforms (Drata, Vanta, Tugboat, etc.)
• Experience leading or owning SOC 2 / ISO 27001 audits
• Background in application or cloud security engineering
• Experience mentoring or guiding more junior team members

What We Offer

• Competitive, location-specific compensation and benefits
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect Subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

You have a strong background in operations or supply chain management and know how to keep complex fulfillment processes running smoothly across global workflows. You are data-driven, using metrics to spot issues before they escalate and drive continuous improvement. You’ll report to the Senior Operations Manager and work with a high degree of ownership—we trust you to manage your workflows independently, prioritize what matters, and drive results without day-to-day oversight. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams, as well as directly with our customers, to ensure operational excellence. You communicate clearly with both audiences, and you’re energized by solving logistical and operational challenges at scale in a remote-first environment.

What you’ll do and how you’ll have an impact

•   Own and optimize global operational activities across order fulfillment, returns, and inventory management on the Firstbase platform;
•   Serve as the primary operational point of contact for Firstbase customers and internal teams, ensuring SLOs are consistently met across fulfillment accuracy, resolution time, and customer satisfaction;
•   Resolve customer escalations by coordinating with internal teams and vendors, conducting root cause analysis, and delivering timely solutions;
•   Drive process improvements by reviewing operational activities, implementing corrective actions, and preventing recurrence;
•   Advise customers on optimizing their product catalogs, inventory levels, and processes to improve efficiency and reduce costs;
•   Analyze operational data to inform purchasing strategies, inventory management, and vendor performance.

What we’re looking for

•   3–5+ years in operations, supply chain, or inventory management in a tech or B2B environment;
•   Experience managing end-to-end fulfillment and returns operations; global scope is a plus;
•   Strong data analysis skills—comfortable pulling and interpreting operational metrics;
•   Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Jira);
•   Clear written and verbal communication skills, needed to align internal stakeholders and external clients across a fully remote, global team;
•   Problem-solving mindset with a proactive approach to root cause analysis, essential for resolving recurring operational issues before they reach customers.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

#Li-remote 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a technically strong revenue accounting professional who thrives in ambiguity and enjoys building scalable processes from the ground up. You bring deep expertise in ASC 606 / IFRS 15 and are energized by the challenge of operationalizing new products, markets, and acquisitions in a fast-paced environment. You're equal parts hands-on executor and strategic thinker — comfortable leading the revenue close one day and shaping policy the next. You collaborate naturally across Finance, Legal, Sales, and Operations, and you want your work to directly influence how a rapidly growing global business recognizes and reports revenue.

This role is a foundational member of our international revenue accounting team — an exciting opportunity to make an outsized impact.

What You'll Do and How You'll Have an Impact

• Perform detailed contract review and analysis for non-standard arrangements to determine appropriate revenue recognition treatment in accordance with ASC 606, and thoroughly document conclusions;
• Lead and execute revenue-related month-end, quarter-end, and year-end close activities, ensuring accuracy and timeliness;
• Partner with system teams to enhance revenue system utilization (NetSuite ARM), improving process efficiency and revenue accuracy;
• Identify bottlenecks, manual work, and automation opportunities across the revenue recognition and close process to drive continuous improvement;
• Collaborate with revenue operations, pricing, and product teams to conduct Standalone Selling Price (SSP) studies;
• Participate in M&A revenue-related integration to ensure smooth revenue process transitions as needed;
• Update revenue policies and position papers to reflect evolving business models, new products, and regulatory guidance;
• Assist with the external audit process and participate in and/or lead ad hoc projects with cross-functional impacts.

What We're Looking For

• Bachelor's degree in Accounting, Finance, or a related field; CPA designation preferred;
• 6+ years of progressive revenue accounting experience, ideally in SaaS, subscription, or marketplace environments;
• Strong technical revenue accounting skills, including deep understanding of IFRS 15 / ASC 606 revenue recognition standards;
• Proficiency in NetSuite ARM (Advanced Revenue Management) system;
• Experience with M&A revenue integration or purchase accounting is a plus;
• Excellent analytical and problem-solving skills with a track record of identifying and implementing process improvements;
• Strong attention to detail and accuracy;
• Ability to communicate complex technical accounting concepts to cross-functional, non-finance stakeholders.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a technically strong revenue accounting professional who thrives in ambiguity and enjoys building scalable processes from the ground up. You bring deep expertise in ASC 606 / IFRS 15 and are energized by the challenge of operationalizing new products, markets, and acquisitions in a fast-paced environment. You're equal parts hands-on executor and strategic thinker — comfortable leading the revenue close one day and shaping policy the next. You collaborate naturally across Finance, Legal, Sales, and Operations, and you want your work to directly influence how a rapidly growing global business recognizes and reports revenue.

This role is a foundational member of our international revenue accounting team — an exciting opportunity to make an outsized impact.

What You'll Do and How You'll Have an Impact

• Perform detailed contract review and analysis for non-standard arrangements to determine appropriate revenue recognition treatment in accordance with ASC 606, and thoroughly document conclusions;
• Lead and execute revenue-related month-end, quarter-end, and year-end close activities, ensuring accuracy and timeliness;
• Partner with system teams to enhance revenue system utilization (NetSuite ARM), improving process efficiency and revenue accuracy;
• Identify bottlenecks, manual work, and automation opportunities across the revenue recognition and close process to drive continuous improvement;
• Collaborate with revenue operations, pricing, and product teams to conduct Standalone Selling Price (SSP) studies;
• Participate in M&A revenue-related integration to ensure smooth revenue process transitions as needed;
• Update revenue policies and position papers to reflect evolving business models, new products, and regulatory guidance;
• Assist with the external audit process and participate in and/or lead ad hoc projects with cross-functional impacts.

What We're Looking For

• Bachelor's degree in Accounting, Finance, or a related field; CPA designation preferred;
• 6+ years of progressive revenue accounting experience, ideally in SaaS, subscription, or marketplace environments;
• Strong technical revenue accounting skills, including deep understanding of IFRS 15 / ASC 606 revenue recognition standards;
• Proficiency in NetSuite ARM (Advanced Revenue Management) system;
• Experience with M&A revenue integration or purchase accounting is a plus;
• Excellent analytical and problem-solving skills with a track record of identifying and implementing process improvements;
• Strong attention to detail and accuracy;
• Ability to communicate complex technical accounting concepts to cross-functional, non-finance stakeholders.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a highly analytical, organized, and process-oriented operations professional who thrives in fast-moving environments. You enjoy building structure where none yet exists and have a knack for turning ambiguity into scalable, repeatable processes. You think strategically while also rolling up your sleeves to drive execution. You're energized by cross-functional collaboration and have a passion for optimizing the systems and workflows that power revenue growth.

This role is based in our Canada office and supports a global organization, requiring collaboration across teams in North America.

What You'll Do and How You'll Have an Impact

• Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC)  and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite);
• Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function;
• Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates;
• Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness;
• Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
• Standardize dashboards, reporting, and tracking to support leadership decision-making;
• Perform other duties as assigned.

What We're Looking For

• 6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments;
• Proficiency in CRM workflow auditing and friction or bottleneck identification;
• Experience in HubSpot or SFDC is highly desirable;
• Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency;
• Bachelor's degree or equivalent experience in finance, operations, or a related field;
• Basic understanding of revenue recognition standards (ASC 606) is a plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

#LI-Hybrid

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a highly analytical, organized, and process-oriented operations professional who thrives in fast-moving environments. You enjoy building structure where none yet exists and have a knack for turning ambiguity into scalable, repeatable processes. You think strategically while also rolling up your sleeves to drive execution. You're energized by cross-functional collaboration and have a passion for optimizing the systems and workflows that power revenue growth.

This role is based in our Canada office and supports a global organization, requiring collaboration across teams in North America.

What You'll Do and How You'll Have an Impact

• Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC)  and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite);
• Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function;
• Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates;
• Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness;
• Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
• Standardize dashboards, reporting, and tracking to support leadership decision-making;
• Perform other duties as assigned.

What We're Looking For

• 6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments;
• Proficiency in CRM workflow auditing and friction or bottleneck identification;
• Experience in HubSpot or SFDC is highly desirable;
• Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency;
• Bachelor's degree or equivalent experience in finance, operations, or a related field;
• Basic understanding of revenue recognition standards (ASC 606) is a plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

#LI-Hybrid

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Chef principal de produit 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you’ll play a critical role in shaping our future.

What you’ll do and how you’ll have an impact

• Own the AI-IT Ops product vision: Working with the Firstbase GM, define and execute the roadmap for AI-driven IT operations capabilities, identifying where automation and intelligence can replace manual workflows and create measurable efficiency gains for customers.
• Architect and launch new Firstbase editions: Lead the development of distinct product tiers, packages, and add-on products that expand Firstbase's addressable market through vertical-specific offerings, pricing/feature segmentation, and integration bundles within AppDirect's broader ecosystem. 
• Drive platform value metrics: Own the KPIs that demonstrate Firstbase's worth to customers and to AppDirect retention, expansion revenue, usage depth, NPS—and build product capabilities that directly move these numbers.
• Lead cross-functional transformation initiatives: Partner with engineering, design, operations, product marketing, sales channel, and internal teams to identify and execute on the highest-leverage opportunities for platform improvement, balancing quick wins against foundational investments.
• Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
• Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
• Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
• Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.
  
  

 What we are looking for

• 7+ years of Product Management experience with a track record of owning complex, high-impact workflows end-to-end
• Proven success in delivering measurable outcomes based on new feature iteration and delivery inside an existing platform.
• Ability to translate complex customer wants into fully developed product solutions.
• Experience in fast-paced SaaS or marketplace environments with the ability to ramp quickly
• Strong technical fluency, comfortable reading API documentation, understanding data flows, and collaborating closely with engineers
• Data-driven decision-making skills, leveraging analytics and feedback loops to inform priorities
• Excellent collaboration skills and proven ability to partner with operations teams and cross-functional stakeholders
• Customer experience mindset with a passion for improving user journeys while driving operational efficiency
• Familiarity with warehouse management systems or other Ops tooling is a bonus
• Bilingualism in spoken and written communication is essential
  
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#li-remote 

#LI-Remote

#LI-KE1

The Partner Merchant Interfaces - Integration team within Decisions Foundations is growing and we are looking for a Software Engineer II with a track record of leading projects and initiatives on the Partner Merchant Interfaces Team. You will be part of a fast paced team which is responsible for the APIs that Partners and Merchants use to integrate with Affirm, and also power some of our top partners like Amazon and Stripe.

What You'll Do
· With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work.
· You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs.
· You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts.
· You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process.

What We Look For
· You have a total of 1.5+ years of experience as a software engineer.
· You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin.
· You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes.
· You have experience designing, developing and launching APIs at scale using languages like Python or Kotlin.
· You have mastered taking a simple problem or business scenario into a solution that interacts with multiple software components, and executing on it by writing clear, easily understood, well tested and extensible code.
· You are comfortable navigating a large code base, debugging others' code, and providing feedback to other engineers through code reviews.
· Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders.
· You have strong verbal and written communication skills that support effective collaboration with our global engineering team.
· This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

Role & Team

We are looking for an AI-experienced Delivery Operations Manager to own and improve how we deliver results to customers across complex, multi-team workflows. 

This is not a traditional project management role. You will design and implement AI systems that replace manual coordination with automation, reduce delivery risk, and give real-time visibility into progress across teams.You’ll work across Customer Success, Product and Engineering to ensure that fast paced, dependency-heavy delivery cycles stay on track—with fewer meetings, clearer ownership and earlier risk detection.

Our current AI toolkit: Claude, Claude Code, ChatGPT, NotionAI, Google Gemini, GitHub Copilot, Dust, Granola, Figma, NanoBanana

Time Zone Requirement: North America - East Coast Preferred

What You’ll Do

• Design, implement and monitor scalable AI systems & workflows (not just manage work)
• Drive execution across multi-week customer delivery cycles
• Ensure clarity on timelines, dependencies, and ownership across teams
• Replace manual status tracking with automated data capture
• Create visibility and accountability
• Anticipate and surface risks; proactively unblock teams
• Drive cross-functional alignment across Customer Success, Product and Engineering teams 

Skills & Experience 

• 5+ years of experience in operations, program management, or product/biz ops in dynamic technical product environments (enterprise B2B, SaaS) 
• Strong systems thinking - you simplify, automate, and scale
• Demonstrated use of AI in day-to-day work beyond basic writing tasks
• Proven track record of standing up and owning complex, cross-team processes
• Comfortable operating in ambiguity and pushing execution forward
• Genuine interest in working in climate; alignment with our values, commited to tackling the climate crisis together

Nice To Have

• Direct experience or demonstrable interest in working in the energy/climate/utility space
• Remote sensing experience 
• Experience working in globally distributed startup/scale up environments, especially in times of rapid growth

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

En tant que Responsable de Studio au sein d’un Studio de Vente Lucid, votre principale responsabilité sera de gérer directement, encadrer, développer et soutenir une équipe de vente afin d’articuler et de délivrer avec succès la marque Lucid et l’expérience de propriété. Ce rôle reportera directement au Responsable de Marché afin de diriger l’équipe du studio ainsi que les processus permettant au studio d’atteindre ses objectifs de ventes.

SANTÉ DE L’ACTIVITÉ

• Encadrer et motiver l’équipe de vente afin d’atteindre les objectifs de ventes, d’essais routiers, de livraisons et de productivité
  · Faire preuve de leadership commercial en effectuant des jeux de rôle et en maintenant une présence active dans les espaces en contact avec les clients
  · Former et développer l’équipe sur les processus de vente, de financement et de livraison
  · Analyser les données pour déterminer les stratégies commerciales optimales
  · Définir des objectifs individuels pour votre équipe, en veillant à ce que les processus et routines favorisent la constitution d’un pipeline et la création de propriétaires afin d’atteindre les objectifs du studio
  · Veiller à ce que l’équipe maîtrise tous les aspects liés à la connaissance des produits Lucid ainsi que les offres pertinentes de l’industrie automobile et le paysage concurrentiel
  · Viser l’excellence dans toutes les zones d’activité afin d’atteindre les attentes propres à l’emplacement concerné

ENGAGEMENT DES EMPLOYÉS

• Fournir un coaching ciblé et un développement des compétences pour les Spécialistes de Vente et les Ambassadeurs de Marque afin d’exceller dans les indicateurs de performance, avec des réunions individuelles hebdomadaires
  · Recruter, former et développer une équipe performante et axée sur le client, en veillant à ce que tous les postes soient pourvus en temps opportun
  · Fournir leadership, direction et accompagnement à tous les membres de l’équipe de vente afin d’assurer une expérience fluide pour les clients et l’ensemble de la communauté Lucid
  · Développer des équipes inclusives, diversifiées et performantes en définissant des processus efficaces et en développant l’équipe à travers des moments d’apprentissage
  · Définir des objectifs de vente, des échéances et des listes cibles pour les Spécialistes de Vente et suivre les résultats afin d’assurer l’exécution rapide des initiatives de génération de leads ou de marché
  · Faire preuve d’assurance dans les opérations et la planification de tous les aspects de l’activité, y compris l’élaboration des plans mensuels d’atteinte des ventes et la communication des résultats à l’équipe
  · Gérer les leads, rendez-vous, réservations et motiver l’équipe à obtenir des résultats en communiquant les initiatives de l’entreprise et en engageant l’équipe via un coaching efficace, la gestion de la performance et la formation

EXPÉRIENCE CLIENT

• Veiller à ce que tous les employés offrent une expérience de premier ordre à chaque interaction sur le plancher du studio, lors des essais routiers, et lors du suivi actif des leads
  · Responsabiliser et guider les employés face aux préoccupations complexes des clients afin de prendre des décisions dans l’intérêt du client tout en soutenant la mission de Lucid
  · Agir également en tant que Conseiller Commercial Senior, en gérant les clients à fort potentiel
  · Gérer la clientèle VIP
  · Votre leadership opérationnel contribuera à encadrer et former votre équipe de vente afin d’offrir une expérience exceptionnelle touchant à la fois le cœur et l’esprit du client

OPÉRATIONS DU STUDIO

• Assumer la responsabilité des opérations du studio afin d’assurer un parcours client fluide et sans friction, de la réservation jusqu’à la livraison
  · Superviser l’inventaire et la présentation du merchandising
  · Gérer et coordonner la planification des horaires de l’équipe du studio
  · Collaborer avec les Opérations Retail et coordonner avec les fournisseurs et prestataires de services selon les besoins
  · Veiller à ce que l’entretien des installations et la présentation du showroom respectent les standards de la marque
  · S’épanouir dans un environnement dynamique où l’innovation est incontournable et où le changement est constant
  · Assister dans les opérations quotidiennes selon les besoins

Qualifications

• Plus de 5 ans d’expérience en gestion de magasin dans le retail, le luxe ou l’hôtellerie
  · Expérience en gestion des ventes automobiles souhaitée
  · Diplôme de licence ou expérience équivalente en commerce, vente ou discipline associée
  · Expérience dans la direction d’une équipe de professionnels orientés vente capables d’atteindre leurs objectifs
  · Expérience dans la prise de décisions basées sur les données et la responsabilisation de l’équipe vis-à-vis des KPI
  · Solide expérience et capacité à diriger une équipe favorisant un environnement inclusif et collaboratif
  · Agir avec urgence et promouvoir l’excellence dans tous les objectifs de l’entreprise
  · Maîtrise de l’anglais ; une seconde langue est un atout
  · Maîtrise de Microsoft Office, des outils CRM (ex. : Salesforce) et des systèmes de gestion retail
  · Démontrer une passion pour les véhicules électriques et le marché des véhicules premium
  · Capacité à travailler en soirée et le week-end dans un environnement retail
  · Capacité à obtenir la licence appropriée du DMV de l’État, le cas échéant
  · Permis de conduire valide sans suspension au cours de l’année précédente. Les conducteurs de moins de 21 ans doivent avoir détenu un permis de conduire pendant au moins 3 ans et réussir la formation Lucid à l’embauche
  · Les exigences physiques incluent la capacité de se tordre, se pencher, s’accroupir, atteindre et rester debout pendant de longues périodes, avec ou sans aménagement raisonnable

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on sales, financing and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

• Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings
• Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner
• Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.
• Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.
• Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.
• Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.
• Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission
• Also acts as a Senior Sales Advisor, handling high-potential customers
• Clientele management for VIP customers
• Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.
• Supervise merchandising product inventory and display
• Manage and coordinate Studio team scheduling.
• Partner with Retail Operations and coordinate with vendors and service providers as needed
• Ensure facility maintenance and showroom presentation adhere to the brand standards
• Thrives in a fast-paced environment where innovation is inevitable, and change is expected.
• Assist with daily operations as needed

Qualifications:

• 5+ years of store management experience in retail, luxury or hospitality.
• Automotive sales management experience preferred
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.
• Experience making data driven decisions and holding team accountable to KPI’s
• Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
• Acts with urgency and champions excellence in all company objectives.
• Proficient in English with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment
• Ability to obtain appropriate state DMV licensing, where applicable
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

About the Role

The Social Media Program Manager is the architect of clarity within a high-volume, fast-paced creative environment. This role requires a high degree of ownership, diligence, and accountability, underpinned by a deep expertise in managing the workflows, schedules, and creative operations of social-led initiatives. Your mission is to transform ambiguous, complex processes into structured, high-performing work streams. Rather than simply participating in the workflow, you will architect the essential infrastructure that empowers our social and creative teams to scale. By maintaining seamless operations, proactively communicating obstacles, and identifying areas for optimization, you serve as the operational catalyst for our internal and external partners—removing friction to deliver world-class social content for the Google Devices ecosystem.

Responsibilities:

• Full-Lifecycle Campaign Program Management: Drive the day-to-day program management of "social-first" launch campaigns, managing dependencies and stakeholders to ensure successful execution from inception to delivery.
• Management of Creative Reviews: Oversee review cycles with leadership and coordinate content approvals among various cross-functional partners. Capture key action items and guide agency partners in applying feedback to keep projects on track. Confirm that all brand, legal, and product requirements are finalized and documented prior to launch.
• Stakeholder Management: Act as the primary POC for workstream owners and XFN stakeholders (Social, Product Marketing, Legal, Creative, Production, Brand, etc.). Facilitate alignment on feasibility, requirements, and next steps through rigorous discussion and group syncs.
• Organizational Alignment & Timeline Management: Synchronize the social team with broader marketing milestones and macro timelines. Act as the primary conduit for information regarding critical  gates to ensure all cross-functional deadlines are met.
• Infrastructure & Process Architecture: Proactively identify friction points and architect new workflows. Drive the overhaul of existing systems to ensure the creative infrastructure scales with the team's evolving needs.
• Real-Time Social Operations: Build and enable processes to support reactive social needs and real-time requests without sacrificing creative quality.
• Agency & Resource Management: Oversee vendor staffing and performance, ensuring agency partners are effectively embedded and optimized within our workflows.
• Operational Tooling & Automation: Identify opportunities to streamline processes through technical innovation, partnering with technical leads to implement automation and tools that bring structure to ambiguous workflows.

Key Expectations:

• Strategic Proactivity & Ownership: Lead with confidence as a self-starter who anticipates program needs. You are expected to navigate obstacles independently and proactively champion processes that drive the ecosystem forward.
• Navigating Ambiguity: Thrive in highly ambiguous and fast-paced environments. You are expected to seek out clarity, ask the right questions to uncover hidden requirements, and define clear paths forward for the team when goals, deciders or processes are undefined.
• Clarity Amidst Chaos: The ability to stay grounded and organized despite concurrent workloads and complex, moving parts.
• Relationship Management: Nurture partnerships across the wider business to identify social content opportunities and build trusted processes that benefit the work.

About You

The essentials:

• Extensive experience (6+ years) in Marketing and Program Management, preferably within social media, creative studios, or fast-paced marketing environments.
• Proven track record of building and implementing workflow infrastructure from the ground up.
• Understanding of the interplay between project scoping, budget oversight, and staffing models.
• Proficiency with project management and social media tooling; experience with platforms like Smartsheet, Sprinklr, and Airtable is preferred.
• Experience or strong interest in AI tools and process automation for Marketing.
• Strong communication skills with the ability to lead high-stakes meetings and influence stakeholders.

#LI-KW1
#LI-Hybrid

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

About the Role

We are seeking a highly motivated and strategic Senior Manager I, Strategy and Operations to drive the planning, execution, and optimization of our marketing campaigns. In this role, you will collaborate closely with Product Marketing Managers, agencies, and cross-functional teams to develop clear campaign briefs, manage media initiatives end-to-end, and ensure alignment with business goals. You’ll be a key partner in interpreting campaign data, communicating insights, and guiding future strategies. The ideal candidate combines strong project management skills with a data-driven mindset and excels at improving processes to boost efficiency and impact.

Responsibilities:

• Partner closely with Product Marketing Managers (PMMs) to develop strategic campaign briefs, provide best practice guidance on paid media, social, creative strategies, platform capabilities, and audience-first approaches.
• Lead end-to-end project management for media-related initiatives, ensuring timely execution and alignment with objectives.
• Manage cross-functional collaboration to translate briefs into clear, actionable media recommendations.
• Proactively participate in agency status calls, offering strategic insights and performance updates.
• Analyze campaign data and communicate results clearly to clients and internal teams, driving informed strategy and optimizations.
• Maintain accuracy and completeness of data within asset trackers to support seamless campaign execution.
• Identify and implement opportunities for process improvement, standardization, automation, and documentation to enhance operational efficiency.

About You

The essentials:

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in media planning and strategy within a paid media agency or similar environment.
• Strong understanding of digital marketing channels, audience targeting, and data-driven decision-making.
• Excellent organizational skills and keen attention to detail, with the ability to manage multiple projects simultaneously.
• Proficiency in project management tools and advanced skills in Google Sheets and Excel.
• Exceptional written and verbal communication skills.
• Proven ability to collaborate effectively across cross-functional teams and external partners.
• Analytical mindset with a demonstrated ability to translate data into actionable insights.

Not a must, but a plus:

• Hands on keys experience

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.

#LI-KW1
#LI-Hybrid

About the Role

We are seeking a highly motivated and strategic Senior Manager I, Strategy and Operations to drive the planning, execution, and optimization of our marketing campaigns. In this role, you will collaborate closely with Product Marketing Managers, agencies, and cross-functional teams to develop clear campaign briefs, manage media initiatives end-to-end, and ensure alignment with business goals. You’ll be a key partner in interpreting campaign data, communicating insights, and guiding future strategies. The ideal candidate combines strong project management skills with a data-driven mindset and excels at improving processes to boost efficiency and impact.

Responsibilities:

• Partner closely with Product Marketing Managers (PMMs) to develop strategic campaign briefs, provide best practice guidance on paid media, social, creative strategies, platform capabilities, and audience-first approaches.
• Lead end-to-end project management for media-related initiatives, ensuring timely execution and alignment with objectives.
• Manage cross-functional collaboration to translate briefs into clear, actionable media recommendations.
• Proactively participate in agency status calls, offering strategic insights and performance updates.
• Analyze campaign data and communicate results clearly to clients and internal teams, driving informed strategy and optimizations.
• Maintain accuracy and completeness of data within asset trackers to support seamless campaign execution.
• Identify and implement opportunities for process improvement, standardization, automation, and documentation to enhance operational efficiency.

About You

The essentials:

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in media planning and strategy within a paid media agency or similar environment.
• Strong understanding of digital marketing channels, audience targeting, and data-driven decision-making.
• Excellent organizational skills and keen attention to detail, with the ability to manage multiple projects simultaneously.
• Proficiency in project management tools and advanced skills in Google Sheets and Excel.
• Exceptional written and verbal communication skills.
• Proven ability to collaborate effectively across cross-functional teams and external partners.
• Analytical mindset with a demonstrated ability to translate data into actionable insights.

Not a must, but a plus:

• Hands on keys experience

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.

#LI-KW1
#LI-Hybrid

Role Description

As a Risk & Governance Manager at Dropbox, you will join the Governance, Risk, & Compliance (GRC) team, you will help mature and scale programs that enable Dropbox to make thoughtful, risk-informed decisions. This is a broad, cross-functional role supporting multiple areas of the GRC program, including enterprise risk management, AI governance, business resilience, third-party risk, internal controls, audit readiness, and risk reduction initiatives.

You will partner closely with teams across Security, Privacy, Engineering, Product, Legal, and Compliance to identify, assess, prioritize, and reduce risk across Dropbox’s products, services, and operations. This role is ideal for someone who enjoys working across domains, can bring structure to ambiguous problems, and is comfortable translating complex technical, regulatory, and business considerations into practical governance programs.

Additionally, you will be responsible for implementing programs and controls to help us maintain user trust and adhere to Dropbox’s AI principles and trust policies. You will help both Dropbox and our customers make informed decisions about the use of AI products and services. 

Responsibilities

Governance Program Management

• Support the design, implementation, and continuous improvement of Dropbox’s Governance, Risk, and Compliance programs, including quantitative risk management (FAIR), governance, controls, compliance readiness, issue management, and risk reporting.
• Plan and execute risk assessments, gap analyses, certification readiness activities, compliance reviews, and audit support processes across areas such as security, privacy, AI, reliability, third-party services, and operational risk.
• Partner with cross-functional stakeholders to identify risks, assess impact and likelihood, define mitigation plans, assign owners, and track risk reduction efforts through completion.
• Drive risk reduction projects that strengthen Dropbox’s control environment, improve operational maturity, and help teams make risk-informed decisions.
• Coordinate improvements to internal risk management systems, workflows, documentation, reporting, and policies to increase consistency, transparency, and program effectiveness.
• Collaborate with internal and external auditors throughout compliance engagements, including evidence collection, stakeholder coordination, gap remediation, and management reporting.
• Support risk reviews of third-party service providers and help connect third-party findings to broader enterprise risk, compliance, and customer trust objectives.
• Lead or support complex, cross-functional governance initiatives, such as software asset management, control rationalization, audit readiness, or risk remediation programs.
• Play an active role in risk incident readiness and response by helping teams prepare for, mitigate, respond to, recover from, and learn from risk events.

AI Governance

• Help implement, maintain, and mature programs that support Dropbox’s AI governance framework, company AI Principles, legal and regulatory obligations, and customer trust commitments.
• Partner with Product, Engineering, Security, Privacy, Legal, Compliance, and business teams to assess AI use cases and define practical governance requirements for intake, documentation, review, approval, monitoring, and issue remediation.
• Support AI risk assessments that consider security, privacy, transparency, reliability, misuse, bias and fairness, data governance, compliance, and operational risk.
• Translate emerging AI regulatory, ethical, and industry expectations into scalable internal policies, standards, controls, and operating practices.
• Develop metrics, KPIs, dashboards, and reporting to communicate AI governance maturity, risk posture, compliance status, and remediation progress to stakeholders and leadership.
• Provide risk-informed guidance to stakeholders and leadership on AI governance decisions, policy updates, regulatory developments, and responsible AI practices.

Business Resilience and Operational Risk

• Support Dropbox’s business resilience program, including business continuity planning, business impact assessments, tabletop exercises, incident readiness, recovery planning, and after-action reviews.
• Partner with key teams to identify critical services, dependencies, operational risks, continuity requirements, and resilience gaps.
• Drive or support tabletop exercises and scenario-based reviews for key teams, helping document lessons learned, owners, timelines, and follow-up actions.
• Track resilience risks and remediation activities, escalating themes, blockers, and emerging risks to appropriate stakeholders or governance forums.
• Help connect business resilience work to broader risk management, compliance, customer trust, audit readiness, and incident response objectives.

Requirements

• 7+ years of experience building or maintaining risk, governance, compliance, audit, business resilience, security, privacy, or related programs
• Experience at a publicly traded, fast paced SaaS company
• Experience managing and reducing AI, security, privacy, or reliability risks
• Knowledge of FAIR quantitative risk methodologies
• Familiarity with a broad range of technical concepts relevant to cloud computing and SaaS environments: logical access, agile development process, security architecture, information security, network security, and privacy
• Strong project management and organizational skills
• Collaborative working style and strong relationship-building skills, with the ability to work effectively with both technical and non-technical teams
• Excellent writing, communication, organizational skills, and strong attention to detail
• Ability to confidently convey nuanced information to senior leaders
• Related professional certifications such as AIGP (AI Governance Professional) or CIPP (Certified Information Privacy Professional) preferred

Preferred Qualifications

• Deep subject matter knowledge in AI governance, security, privacy, or reliability risk, i.e. sufficient technical knowledge to have effective conversations with Dropbox engineers
• Self starter and ability to navigate ambiguity, proven history of owning and delivering a project end-to-end, has strong Executive presence
• Experience completing complex cross-functional projects that can turn into self-sustaining programs as part of a risk team

Compensation

Role Description

As a Risk & Governance Manager at Dropbox, you will join the Governance, Risk, & Compliance (GRC) team, you will help mature and scale programs that enable Dropbox to make thoughtful, risk-informed decisions. This is a broad, cross-functional role supporting multiple areas of the GRC program, including enterprise risk management, AI governance, business resilience, third-party risk, internal controls, audit readiness, and risk reduction initiatives.

You will partner closely with teams across Security, Privacy, Engineering, Product, Legal, and Compliance to identify, assess, prioritize, and reduce risk across Dropbox’s products, services, and operations. This role is ideal for someone who enjoys working across domains, can bring structure to ambiguous problems, and is comfortable translating complex technical, regulatory, and business considerations into practical governance programs.

Additionally, you will be responsible for implementing programs and controls to help us maintain user trust and adhere to Dropbox’s AI principles and trust policies. You will help both Dropbox and our customers make informed decisions about the use of AI products and services. 

Responsibilities

Governance Program Management

• Support the design, implementation, and continuous improvement of Dropbox’s Governance, Risk, and Compliance programs, including quantitative risk management (FAIR), governance, controls, compliance readiness, issue management, and risk reporting.
• Plan and execute risk assessments, gap analyses, certification readiness activities, compliance reviews, and audit support processes across areas such as security, privacy, AI, reliability, third-party services, and operational risk.
• Partner with cross-functional stakeholders to identify risks, assess impact and likelihood, define mitigation plans, assign owners, and track risk reduction efforts through completion.
• Drive risk reduction projects that strengthen Dropbox’s control environment, improve operational maturity, and help teams make risk-informed decisions.
• Coordinate improvements to internal risk management systems, workflows, documentation, reporting, and policies to increase consistency, transparency, and program effectiveness.
• Collaborate with internal and external auditors throughout compliance engagements, including evidence collection, stakeholder coordination, gap remediation, and management reporting.
• Support risk reviews of third-party service providers and help connect third-party findings to broader enterprise risk, compliance, and customer trust objectives.
• Lead or support complex, cross-functional governance initiatives, such as software asset management, control rationalization, audit readiness, or risk remediation programs.
• Play an active role in risk incident readiness and response by helping teams prepare for, mitigate, respond to, recover from, and learn from risk events.

AI Governance

• Help implement, maintain, and mature programs that support Dropbox’s AI governance framework, company AI Principles, legal and regulatory obligations, and customer trust commitments.
• Partner with Product, Engineering, Security, Privacy, Legal, Compliance, and business teams to assess AI use cases and define practical governance requirements for intake, documentation, review, approval, monitoring, and issue remediation.
• Support AI risk assessments that consider security, privacy, transparency, reliability, misuse, bias and fairness, data governance, compliance, and operational risk.
• Translate emerging AI regulatory, ethical, and industry expectations into scalable internal policies, standards, controls, and operating practices.
• Develop metrics, KPIs, dashboards, and reporting to communicate AI governance maturity, risk posture, compliance status, and remediation progress to stakeholders and leadership.
• Provide risk-informed guidance to stakeholders and leadership on AI governance decisions, policy updates, regulatory developments, and responsible AI practices.

Business Resilience and Operational Risk

• Support Dropbox’s business resilience program, including business continuity planning, business impact assessments, tabletop exercises, incident readiness, recovery planning, and after-action reviews.
• Partner with key teams to identify critical services, dependencies, operational risks, continuity requirements, and resilience gaps.
• Drive or support tabletop exercises and scenario-based reviews for key teams, helping document lessons learned, owners, timelines, and follow-up actions.
• Track resilience risks and remediation activities, escalating themes, blockers, and emerging risks to appropriate stakeholders or governance forums.
• Help connect business resilience work to broader risk management, compliance, customer trust, audit readiness, and incident response objectives.

Requirements

• 7+ years of experience building or maintaining risk, governance, compliance, audit, business resilience, security, privacy, or related programs
• Experience at a publicly traded, fast paced SaaS company
• Experience managing and reducing AI, security, privacy, or reliability risks
• Knowledge of FAIR quantitative risk methodologies
• Familiarity with a broad range of technical concepts relevant to cloud computing and SaaS environments: logical access, agile development process, security architecture, information security, network security, and privacy
• Strong project management and organizational skills
• Collaborative working style and strong relationship-building skills, with the ability to work effectively with both technical and non-technical teams
• Excellent writing, communication, organizational skills, and strong attention to detail
• Ability to confidently convey nuanced information to senior leaders
• Related professional certifications such as AIGP (AI Governance Professional) or CIPP (Certified Information Privacy Professional) preferred

Preferred Qualifications

• Deep subject matter knowledge in AI governance, security, privacy, or reliability risk, i.e. sufficient technical knowledge to have effective conversations with Dropbox engineers
• Self starter and ability to navigate ambiguity, proven history of owning and delivering a project end-to-end, has strong Executive presence
• Experience completing complex cross-functional projects that can turn into self-sustaining programs as part of a risk team

Compensation

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Role:

We're looking for a highly analytical, detail-oriented Senior Associate, Sales Strategy & Operations to support and scale our sales organization. This is a high-impact role for someone eager to dive into complex, data-driven problems and contribute to meaningful outcomes under the guidance of experienced leadership. You'll work closely with our CRO, and cross-functional teams across Product, Finance, and Marketing to support end-to-end strategic initiatives, maintain the operating cadences that power our GTM motion, and contribute to revenue growth. This is an ideal role for someone who loves turning data into action, building scalable processes, and growing their ability to influence outcomes.

What You'll Do:

Planning & Performance Analysis

• Support annual and quarterly planning processes with sales leadership, including territory design, capacity modeling, and quota setting
• Analyze sales performance trends and surface opportunities to improve conversion, productivity, and revenue growth
• Build and maintain dashboards, forecasts, and reports to track pipeline health, attainment, and key KPIs
• Contribute to pricing, packaging, and go-to-market analyses

Process & Systems

• Support the optimization of sales processes across the funnel (lead → opportunity → close)
• Maintain CRM hygiene and data integrity; ensure accurate reporting and consistent usage
• Assist in cross-functional efforts to implement and optimize tools, workflows, and automations
• Support deal execution across approvals, discount analysis, and deal desk activities

Cross-Functional Collaboration

• Partner with Sales, Marketing, Finance, and Customer Success teams on operational needs
• Help translate leadership goals into operational plans and measurable outcomes
• Contribute to sales enablement initiatives, including documentation, playbooks, and training materials

Strategy & Projects

• Identify inefficiencies and recommend process improvements
• Support strategic analyses and special projects in support of leadership priorities

The Winning Recipe:

• 3–5 years of experience in sales operations, strategy, consulting, analytics, or a related role
• Strong analytical skills with the ability to interpret data and communicate insights clearly
• Experience working with CRM systems (e.g., Salesforce, HubSpot)
• Proficiency in Excel/Google Sheets; familiarity with dashboards and reporting
• Strong organizational skills and attention to detail
• Ability to manage multiple projects in a fast-paced environment
• Experience using AI tools
• Familiarity with BI tools (Looker, Tableau, Power BI)
• SQL or data querying experience a plus
• Excellent written and verbal communication skills, with the ability to present insights and recommendations clearly to stakeholders

The Extras:

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Flexible PTO
• Market leading medical, vision and dental insurance
• 401K matching up to 4%
• Wellness reimbursement/stipend
• Weekly pizza stipend (Yes, that’s a thing!)

Salary Range: $95-115k

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

The Hiring Process:

You’ll find a summary of the expected interview process below. We’ll stick to this as closely as possible, but please note this may be subject to change. This entire process is expected to take 2-3 weeks to complete and you’d be expected to start on a specific date.

• Application
• 30 minute introductory Recruiter meeting
• 30 minute Hiring Manager interview
• 30 minute Technical interview
• 30 minute final Cultural Interview

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

We are looking for a Revenue Operations Manager (AI & Automation) to own and optimize how inbound and outbound leads are captured, routed, and converted into pipeline. 

This role is critical to scaling our go-to-market engine. You will design and operate an AI-driven follow-up system that ensures every high-quality lead is engaged quickly, consistently, and effectively—without relying on a traditional BDR team. 

You will act as the connector between AI-powered systems and human sellers, ensuring that automation enhances—not replaces—sales effectiveness. This is not a traditional operations role. You will be building the engine that converts demand into pipeline, using AI and automation to augment sales teams and unlock scalable growth. 

Key Responsibilities 

Lead Routing & Speed-to-Lead 

• Own end-to-end lead routing logic within the CRM 

• Ensure all inbound leads are assigned rapidly and systematically track human follow-up 

• Build and maintain routing rules (territory, round-robin, priority tiers) 

AI-Driven Follow-Up & Workflow Ownership 

• Design, implement, and optimize **AI-assisted follow-up systems** 

• Ensure every qualified lead is enrolled in structured, multi-touch engagement (5–10 touches) 

• Continuously refine how AI is used to: 

• Generate messaging 

• Personalize outreach 

• Adapt sequences based on lead behavior and signals 

AI-to-Sales Integration 

• Act as the bridge between AI tools and gr teams 

• Ensure AI-generated outreach is: 

• Relevant  

• Timely 

• Actionable for sellers 

• Translate sales feedback into improvements in AI workflows and logic 

• Ensure sellers can easily engage with, respond to, and convert AI-generated conversations 

Data & Workflow Orchestration 

• Integrate and operationalize data from multiple sources (intent signals, contact data, inbound activity) 

• structure and enrich data to improve AI performance and segmentation 

• Identify and resolve gaps in data flow, enrichment, and quality 

• Integrate partner data (certifications, partner-sourced leads, co-sell signals) into CRM/marketing workflows to improve targeting and visibility 

Partner Enablement & Pipeline Acceleration 

• Build visibility into partner certification requirements (Google, Adobe, Shopify, etc.) and track status across teams 

• Set up automated workflows to identify certification gaps and trigger follow-ups to ensure readiness 

• Capture and structure partner-driven wins, use cases, and proof points so Sales/Marketing can reuse them in-market 

• Partner with the Partnerships team to align certification readiness with GTM priorities and co-sell opportunities 

Performance Tracking & Optimization 

• Track and report on: 

• Speed to lead 

• Lead-to-meeting conversion rates 

• Pipeline generated 
  
  
• Effectiveness of AI-driven outreach 
  
  
• Continuously test and optimize: 

• Messaging 

• Segmentation 
• Follow-up cadence
   
• Process Improvement & Scalability 

• Identify bottlenecks in lead handling and conversion 

• Build scalable workflows that reduce manual effort 
• Own the system that ensures no qualified lead goes untouched 
• Track partner-influenced pipeline, certification coverage, and effectiveness of partner-enabled campaigns 

Qualifications 

• 3–6+ years in Revenue Operations, Marketing Operations, or Growth 

• Strong experience working with CRM systems and lead lifecycle management 

• Hands-on experience with automation and AI-powered tools in go-to-market workflows 

• Proven ability to design and optimize workflows that combine automation with human sales execution 

• Comfortable working with data, segmentation, and performance metrics 

• AI-fluent operator: you understand how to apply AI tools to real business workflows—not just experiment with them 

• Experience with partner ecosystems and certification/co-sell motions is a plus 

• Systems thinker: you design scalable processes instead of relying on manual effort 

• Connector mindset: you bridge gaps between marketing, sales, and technology 

• Outcome-oriented: you focus on pipeline and conversion, not just activity 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full-time position based in Canada. The offered salary range is $100,000 - $150,000 CAD annually, depending on experience and location. 

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. 
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1. 
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Opportunité 

À Valtech, vous trouverez un environnement propice à l’apprentissage continu, à l’impact concret et à la croissance professionnelle. Que vous développiez de nouvelles solutions digitales, remettiez en question les idées reçues ou construisiez la prochaine génération d’expériences client, votre travail contribuera à transformer les secteurs d'activité. 

Nous sommes fiers de: 

• Notre travail et l'innovation que nous encourageons 
• Nos valeurs : « share, dare, care » 
• Une culture d'entreprise qui favorise la créativité, la diversité et l'autonomie 
• Notre structure mondiale sans frontières, qui permet une collaboration fluide 

La maîtrise de l'anglais est requise, car le rôle implique des communications régulières avec des clients et des collègues situés à l'extérieur du Québec.

Rôle 

Nous sommes à la recherche d’un(e) Gestionnaire des opérations de revenus (IA et automatisation) pour prendre en charge et optimiser la façon dont les leads entrants et sortants sont capturés, acheminés et convertis en pipeline.

Ce rôle est essentiel pour faire évoluer notre moteur de mise en marché. Vous concevrez et opérerez un système de suivi propulsé par l’IA qui garantit que chaque lead de haute qualité est pris en charge rapidement, de manière cohérente et efficace, sans dépendre d’une équipe BDR traditionnelle.

Vous agirez comme point de liaison entre les systèmes alimentés par l’IA et les équipes de vente, en veillant à ce que l’automatisation améliore — et non remplace — l’efficacité commerciale. Il ne s’agit pas d’un rôle d’opérations traditionnel. Vous construirez le moteur qui transforme la demande en pipeline, en utilisant l’IA et l’automatisation pour amplifier les équipes de vente et permettre une croissance évolutive.

Responsabilités principales

Attribution des leads et rapidité de prise en charge (speed-to-lead)

• Gérer la logique complète d’attribution des leads dans le CRM
• S’assurer que tous les leads entrants sont assignés rapidement et suivre systématiquement les relances humaines
• Concevoir et maintenir les règles d’attribution (territoire, rotation, niveaux de priorité)

Suivi piloté par l’IA et gestion des flux de travail

• Concevoir, mettre en œuvre et optimiser des systèmes de suivi assistés par l’IA
• S’assurer que chaque lead qualifié est intégré dans des séquences d’engagement structurées (5 à 10 interactions)
• Améliorer en continu l’utilisation de l’IA pour :
  • Générer des messages
  • Personnaliser les approches
  • Adapter les séquences selon le comportement et les signaux des leads

Intégration IA–ventes

• Agir comme lien entre les outils d’IA et les équipes de revenus (GTM)
• S’assurer que les communications générées par l’IA sont :
  • Pertinentes
  • Opportunes
  • Exploitables pour les vendeurs
• Traduire les retours des équipes de vente en améliorations des flux et de la logique IA
• Permettre aux vendeurs d’interagir facilement avec les conversations générées par l’IA et de les convertir

Orchestration des données et des flux

• Intégrer et opérationnaliser des données provenant de multiples sources (signaux d’intention, données de contacts, activité entrante)
• Structurer et enrichir les données pour améliorer la performance de l’IA et la segmentation
• Identifier et corriger les lacunes dans les flux de données, l’enrichissement et la qualité
• Intégrer les données partenaires (certifications, leads partenaires, signaux de co-vente) dans les workflows CRM/marketing afin d’améliorer le ciblage et la visibilité

Activation des partenaires et accélération du pipeline

• Assurer la visibilité des exigences de certification partenaires (Google, Adobe, Shopify, etc.) et en suivre l’état
• Mettre en place des workflows automatisés pour identifier les écarts de certification et déclencher des suivis
• Capturer et structurer les succès, cas d’usage et preuves issus des partenaires pour réutilisation par les équipes ventes/marketing
• Collaborer avec l’équipe Partenariats pour aligner les certifications avec les priorités GTM et les opportunités de co-vente

Suivi de performance et optimisation

• Suivre et rapporter :
  • Le délai de prise en charge des leads
  • Les taux de conversion lead-vers-rendez-vous
  • Le pipeline généré
  • L’efficacité des actions pilotées par l’IA
• Tester et optimiser en continu :
  • Les messages
  • La segmentation
  • La cadence de suivi

Amélioration des processus et scalabilité

• Identifier les goulots d’étranglement dans la gestion et la conversion des leads
• Concevoir des workflows évolutifs réduisant les efforts manuels
• Garantir qu’aucun lead qualifié ne soit négligé
• Suivre le pipeline influencé par les partenaires, la couverture des certifications et l’efficacité des campagnes partenaires

Qualifications

• 3 à 6+ années d’expérience en opérations de revenus, marketing opérationnel ou croissance
• Solide expérience avec les CRM et la gestion du cycle de vie des leads
• Expérience concrète avec l’automatisation et les outils d’IA dans les processus go-to-market
• Capacité démontrée à concevoir et optimiser des workflows combinant automatisation et exécution humaine
• À l’aise avec les données, la segmentation et les indicateurs de performance
• Maîtrise de l’IA appliquée aux processus d’affaires réels (et non seulement expérimentale)
• Expérience avec les écosystèmes partenaires et les modèles de certification/co-vente (atout)
• Esprit systémique : conception de processus évolutifs plutôt que dépendance au travail manuel
• Mentalité de connecteur : capacité à faire le lien entre marketing, ventes et technologie
• Axé sur les résultats : focus sur le pipeline et la conversion, pas seulement sur l’activité

Si vous ne possédez pas toutes les qualifications mentionnées ou si vous avez des lacunes dans votre parcours, nous vous encourageons à postuler. À Valtech, nous reconnaissons la richesse des talents et valorisons la pluralité des perspectives ainsi que la soif d’apprendre. 

Engagement pour l’inclusion 

Nous concevons des expériences qui conviennent à toutes les personnes — et cela commence par nos équipes. À Valtech, nous avons à cœur de bâtir une culture inclusive où chaque individu se sent soutenu pour grandir, s'épanouir et atteindre ses objectifs. Quel que soit votre parcours, vous avez votre place. Explorez notre site Diversité et Inclusion pour en savoir plus sur nos actions en faveur d’un Valtech plus équitable. 

Bénéfices et avantages 

Il s’agit d’un poste en Temps Plain basé à Canada. La fourchette salariale proposée est de $100,000 - $150,000 CAD bruts par an, selon l’expérience et la localisation. 

Valtech offre un programme d’avantages sociaux complet, en vigueur après trois mois de service continu :

• Un régime d’assurance complet, avec la possibilité de choisir le module qui répond le mieux à vos besoins — Or, Argent ou Bronze. Selon le module sélectionné, l’employeur peut contribuer jusqu’à 80 % de votre couverture. Ce régime comprend des assurances invalidité de courte et de longue durée.
• Dialogue via Sun Life vous donne accès à des services de soins de santé virtuels, vous permettant de consulter un professionnel de la santé pour des urgences, des renouvellements d’ordonnance, et plus encore. Vous avez également accès au Programme d’aide aux employés et à leur famille, ainsi qu’à un programme complet de soutien en santé mentale.
• Un Compte de dépenses personnel de $500, pouvant être utilisé pour des remboursements de soins de santé, des abonnements au gym, des passes de transport en commun, des fournitures de bureau ou des contributions à votre REER par l’intermédiaire de Valtech.
• Un régime de retraite dans lequel Valtech égalera 100% de vos contributions à votre REER par l’entremise d’un Régime de participation différée aux bénéfices (RPDB), jusqu’à un maximum de 4 %. Vous pouvez commencer à cotiser à votre REER immédiatement, et au RPDB après 3 mois. L’acquisition des droits du RPDB est complétée après 24 mois de service.
• L’accès à un programme de vacances flexibles selon la politique de Valtech pour soutenir votre équilibre travail-vie personnelle, comprenant 5 jours disponibles pendant votre période de probation et un montant au prorata pour le reste de l’année.
• Un remboursement de technologie personnelle — $30/mois offert à chaque employé dès le premier jour.
• Nous fermons durant les vacances d’hiver et offrons des horaires flexibles tout au long de l’année, afin que vous puissiez profiter des après-midi ensoleillées du vendredi — pourvu que vos heures hebdomadaires soient complétées.

Processus de recrutement 

Une fois votre candidature envoyée, notre équipe Talent Acquisition l’examinera sous quelques jours. Si vos compétences et votre expérience correspondent au poste, nous vous contacterons pour les prochaines étapes. 

⚠️  Attention aux fraudes : n’interagissez qu’avec des adresses e-mail officielles se terminant par @valtech.com. 

Nous nous engageons en faveur de l’inclusion et de l’accessibilité. Si vous avez besoin d’un aménagement raisonnable pendant le processus de recrutement, veuillez l’indiquer dans votre candidature ou en informer votre Talent Partner. 

À propos de Valtech 

Valtech est une entreprise d’innovation et d’expérience qui a pour vocation d’offrir une meilleure façon d'appréhender le monde. En combinant expertises, secteurs et cultures, nous aidons les marques à créer de la valeur dans un monde de plus en plus digital. 

À l’intersection des données, de l’IA, de la créativité et de la technologie, nous accompagnons la transformation de grandes entreprises telles que L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, et bien d’autres. 

À Valtech, la transformation ne se limite pas aux discours. Nous la concrétisons. Nos collaborateurs sont au cœur de notre succès, et nous cultivons un environnement où chaque talent peut s’épanouir, évoluer et innover. 

Prêt·e à imaginer la suite ? Rejoignez-nous. 

Conformément à la loi allemande sur l'égalité de traitement et à son équivalent français, les offres d'emploi doivent être publiées de manière non sexiste. Nous utilisons la mention pour préciser que ce poste est ouvert à tous les genres dans ces pays, même si le titre du poste lui-même peut être traduit ou interprété comme « masculin » en allemand ou en français. 

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Go-To-Market Manager who will play a critical role in orchestrating the successful launch and lifecycle of our products and solutions. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a  Senior Go-To-Market Manager your key area of responsibility will be orchestrating the successful launch and lifecycle of our products and solutions. This role is a dynamic blend of high-level strategy, meticulous planning, and hands-on execution. This role will be the central hub, aligning Product, Sales, Marketing, and Operations to ensure our innovations make a maximum impact in the market and achieve our revenue targets. If you are a master of cross-functional leadership and thrive on turning great products into commercial successes, we want to hear from you!

How you'll make an impact:

• Develop a comprehensive commercial and Go-To-Market (GTM) strategy encompassing new product introductions and the entire product lifecycle to stimulate revenue growth, enhance profit margins, secure competitive advantage, and expand market share.

• Provide cross functional leadership in  GTM planning cycles for upcoming product/solution releases, ensuring alignment with corporate strategy, product roadmaps, and revenue goals.

• Connect the product road map to the revenue plan:  Develop the strategic business case for new products in partnership with key stakeholders during the discovery phase, ensuring product development is aligned with a validated and profitable path to market. This foundational work includes shaping revenue plans, pricing models, and resource forecasts to secure investment and guide the product roadmap.

• Provide leadership in regular cross-functional GTM readiness meetings providing support to manage dependencies, identify risks, and drive resolution of roadblocks to ensure on-time, high-impact launches.

• Collaborate closely with Product Marketing to ensure messaging, positioning, and launch assets are aligned with the GTM plan and commercial strategy and effectively support sales and partner enablement.

• Partner with sales, Channel Teams, Partner Program, Revenue Operations, Sales Enablement to define launch-specific sales targets, enablement requirements, compensation considerations, and reporting needs. Develop and oversee the execution of channel and direct sales team readiness plan, ensuring they are informed, trained, and incentivized.

• Partner with finance on revenue planning, pricing and costing for new product launches

  Work with Product Management and Operations teams to ensure product, supply chain, etc. readiness in alignment with GTM plan

• Establish and track Key Performance Indicators (KPIs) for launches, such as pipeline generation, adoption rates, partner engagement, and time-to-revenue, creating dashboards with Revenue Operations to monitor success.

• Collaborate with Sales and marketing to sustain launch metrics and implement programs for base retention and expansion

• Define key success metrics for launches (e.g., pipeline generation, adoption rates, revenue attainment, partner engagement, time-to-revenue) and establish dashboards/reporting mechanisms with Rev Ops.

• Drive a culture of continuous improvement by leading post-launch retrospectives (post-mortems) to identify lessons learned and refine our GTM playbook.

• Act as a key conduit, providing structured market, sales, and partner feedback from launch activities back into the product development lifecycle.

What you'll bring to the role:

Why job seekers choose Geotab:

Key Responsibilities:

• Lead the design and delivery of enterprise integrations and automation solutions across ERP, Billing, Revenue, CRM, HRIS, and related platforms.
• Define scalable integration patterns, system interfaces, API strategies, data flows, and engineering standards across enterprise applications.
• Apply an AI-first approach to solution development by identifying opportunities to improve automation, operational efficiency, insights, and engineering productivity through AI-enabled capabilities where appropriate.
• Ensure AI-enabled solutions are implemented responsibly, with appropriate governance, security, explainability, and alignment to business objectives.
• Lead system migration initiatives, including transition planning, cutover strategy, dependency mapping, risk management, and business continuity considerations.
• Drive data archival and retention strategies, ensuring compliance, accessibility, cost efficiency, and operational integrity.
• Lead system decommissioning efforts, including impact assessment, transition planning, historical data preservation, and retirement of legacy capabilities.
• Oversee the design and support of data pipelines that enable reliable movement, transformation, and availability of business-critical data across systems.
• Support business reporting and analytical needs by ensuring enterprise data is trusted, well-structured, and accessible for decision-making.
• Manage end-to-end execution of integration and platform programs, including planning, prioritization, dependency management, issue resolution, and delivery oversight.
• Define and enforce deployment, release, and rollback plans to ensure safe production changes, minimal disruption, and rapid recovery when required.
• Lead engineering resources by providing technical direction, coaching, mentorship, and performance management.
• Partner with business and technology stakeholders to translate complex requirements into practical, scalable, and maintainable solutions.
• Establish best practices for documentation, monitoring, support readiness, operational governance, and continuous improvement.
• Ensure solutions are secure, reliable, maintainable, and aligned with enterprise standards and business objectives.

Education, Experience & Technical Skills:

• 10+ years of experience in software engineering, enterprise systems, integrations, or business systems technology.
• Significant engineering management experience with strong ownership of team leadership, delivery execution, stakeholder alignment, and technical direction.
• Strong experience designing, troubleshooting, and supporting software systems such as Billing, Revenue, CRM, ERP, HRIS, and related enterprise platforms.
• Broad expertise in database technologies, including enterprise data modeling, transactional and analytical data structures, data storage, performance optimization, and data lifecycle management.
• Strong experience with scripting and automation technologies used to support integrations, operational processes, batch workloads, and platform support activities.
• Experience with reporting, analytics, and enterprise data consumption patterns, including the delivery of trusted data for operational and business insight needs.
• Deep understanding of integration patterns, APIs, middleware, event-driven and service-based architectures, and enterprise automation frameworks.
• Proven experience delivering and supporting real-time and batch integration solutions across a variety of enterprise technology environments.
• Strong experience with data pipelines, transformation processes, orchestration, and system-to-system synchronization.
• Solid understanding of software design principles and the ability to design systems at both conceptual and detailed levels.
• Experience with modern API technology stacks, including web services, service contracts, payload formats, authentication, and enterprise integration standards.
• Experience with system migration, production releases, deployment planning, rollback strategies, and operational readiness.

Leadership & Soft Skills:

• Strong stakeholder management skills with the ability to influence, negotiate, and align technology initiatives with business priorities.
• Ability to work effectively with technical experts across enterprise, digital, and business platforms.
• Proactive mindset with strong attention to detail and a high sense of ownership.
• Ability to structure teamwork, create clarity, and drive accountability.
• Strong conflict management, problem-solving, and resolution skills.
• Ability to balance strategic planning with hands-on delivery leadership.
• Strong collaboration skills across engineering, operations, data, product, and business teams.
• Demonstrated AI-first and innovation-oriented mindset, with the ability to evaluate emerging technologies pragmatically and apply them to real business problems.

What’s In It For You… 

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs 
• Financial planning with 3% matching for Pension
• Competitive salary
• Annual bonus structure

For a career where you can drive our business and shape your future, apply now. 

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The base salary range for this position is CAD $100,000 – CAD 120,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

Overview:

Precisely is seeking an Associate Technical Account Manager to lead strategic and technical engagements with our North American customers. Precisely Technical Account Managers are trusted advisors who own business critical support and expansion programs with our most strategic customers. Technical Account Managers work cross functionally to enable both technical and non-technical teams to improve efficiency, expedite fixes, improve visibility for stakeholders, streamline communications, and reduce risks to our customers’ success. Our Technical Account Managers delight customers through collaborative escalation prevention, leadership on best practice adoption, and coordinating ongoing change management efforts. ​ 

What you will do:

• Manage assigned enterprise accounts across North America.​
• ​​Program management: Strategic guidance and tracking of customer goals, product updates, support issues, and development tasks.
• ​​Escalation ownership: Driving resolution of high-profile issues, coordination of technical fix deployment and testing, delivery of root cause analysis documentation, and assessing/addressing risks.​
• ​​Shepherding customer implementations through each phase of the project lifecycle from ideation through to post launch support and continuous improvement.​
• ​​Executive presence in managing customer stakeholders, internal coordination, and influencing decision makers at all levels.​
• ​​Coordination and communication with all parties involved in customer projects, renewals, and expansion opportunities.​

What we are looking for:

Required Qualifications:  

• Relevant degree or equivalent work experience 
• Exceptional verbal/written communication and organizational skills 
• Experience managing complex customer solutions in a production environment 
• Ability to liaise cross functionally with internal and external technical and non-technical teams 
• Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms 
• Working knowledge of leading project management methodologies 
• Technical aptitude for both emerging technologies and legacy support models 
• Experience working with public cloud providers and/or on-premises software hosting 
• 2 years experience in a customer facing role in technical support, program management, project management, sales engineering, or technical account management  

AI Skills/Knowledge:

• Use AI to surface at-risk accounts and usage signals; drafts QBR narratives and data analysis with AI assistance; experience with AI-powered support deflection or escalation routing; synthesizes product feedback at scale using AI summarization
• Identifies and automates repetitive workflows using AI tools; uses AI to synthesize cross-functional data and generate executive-ready reporting; experience with AI-driven process mapping or bottleneck analysis; comfort building or managing AI-assisted workflows without deep technical background

Preferred Skills:

• Experience with AI-assisted coding tools (e.g., GitHub Copilot, Cursor); uses AI for code review, documentation, and test generation; familiarity with LLM APIs or agentic workflows; understands responsible AI principles including bias, security, and explainability
• Prior experience managing customer support workflows or operations 
• Working knowledge of one or more Precisely product domain 
• Technical knowledge of SQL, RESTful services, ETL, and MDM solutions
• Ability to travel domestic and international up to 10% of the year 

We're looking for a Customer Experience Operations Manager who serves as the primary technical administrator and subject matter expert for the Customer Office tech stack and related platforms. Reporting to Senior Director, you'll manage and optimize system configurations, workflows, automations, integrations, and reporting to support customer engagement strategies and operational processes. In this role, you'll drive workflow design and AI-enabled automation across the customer lifecycle to enhance efficiency, streamline processes, and improve service delivery. 

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. 

WHAT YOU’LL DO: 

Customer Experience Systems Administration & Ownership 

• Act as the primary technical administrator and subject matter expert for the Customer Office tech stack, including Gainsight, Kantata (Mavenlink), and related platforms.
• Own, manage, and optimize system configurations, including workflows, automation, business rules, integrations, and reporting. 
• Ensure systems are accurately configured, integrated, and aligned to enable customer engagement strategies and operational processes. 
• Provide advanced system support and troubleshooting, proactively resolving issues to minimize disruption and ensure continuity for Customer-facing teams. 
• Monitor system performance, conduct regular audits, and implement enhancements to maintain scalability, reliability and best-in-class system operations 

Workflow Design, Automation & AI Enablement 

• Design and implement end-to-end workflows across the customer lifecycle, ensuring seamless handoffs between teams and systems. 
• Drive AI and automation initiatives, including predictive health scoring, intelligent triggers, and workflow automation to improve customer engagement and team efficiency. 
• Identify and implement process improvements, leveraging automation and system enhancements to reduce manual work and optimize performance. 
• Partner with cross-functional stakeholders to gather requirements, evaluate impact, and deliver scalable system solutions. 
• Collaborate with Customer Success, Support, and Professional Services teams to maximize system capabilities and improve service delivery.

Operational Excellence & Enablement 

• Identify opportunities to continuously improve processes, workflows, and system usage across the Customer Office. 
• Act as a trusted advisor and systems expert, providing guidance, training, and best practices to internal teams. 
• Support change management and enablement to ensure effective adoption of tools and processes. 
• Perform other related duties as assigned 

WHAT YOU’LL NEED: 

• 8+ years of experience in Customer, Revenue, or Operations roles, with significant hands-on experience in ownership of platforms such as Gainsight, Kantata, Salesforce, or similar tools, ideally in SaaS or technology environments 
• Proven experience in configuring, optimizing, and maintaining Customer Experience or Customer Success platforms, including workflows, automation, and reporting.
• Preferred: Gainsight Admin, Experience with Professional Services Automation tools (e.g., Kantata/Mavenlink) and CRM platforms (e.g., Salesforce) and data integration tools. Experience with system integrations, data management, and reporting/analytics.
• Experience implementing or leveraging AI and automation solutions in operational environments.
• Strong understanding of the end-to-end customer lifecycle and Customer Experience strategy.
• Demonstrated ability to translate business requirements into technical solutions and deliver scalable systems.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems 

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. 
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. 
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. 
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. 
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. 
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. 
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention.

This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. 

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations.
• Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners.
• Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and expansion.
• Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change that affects how they show up with customers.
• Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows. Turn process and system changes into clear enablement experiences that reduce friction and increase consistency across the team.
• Build a continuous learning program for CSMs and renewal owners through initiatives that reinforce value-based engagement, commercial acumen, and multi-threaded relationship building.
• Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption, iterating based on field feedback and CS leadership input.
• Serve as an active member of the Revenue Enablement Council, representing the post-sale voice and ensuring customer office initiatives are properly coordinated and sequenced across the broader GTM organization.

WHAT YOU’LL NEED

• 8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus. 
• Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
• Deep understanding of the customer success motion  health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
• Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows to improve retention outcomes and commercial effectiveness.
• Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
• Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs that are both commercially rigorous and customer-centric
• Strong facilitation and communication skills. Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
• Ability to translate complex product value into clear, customer-facing narratives and internal training that builds commercial confidence across the post-sale team

WHO YOU ARE

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Workplace Operations Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.

You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• Be the face of the Workplace Operations team, providing first class customer service for Lyft team members based in and visiting the office
• Manage facility related vendor relationships (e.g. janitorial, furniture, food/beverage, plants, etc.). Heavily involved in the RFP/SOW process for potential vendors alongside Workplace Operations Leadership
• Act as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise;
• Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete IT projects
• Manage inventory of all Workplace supplies and place orders as needed
• Manage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; escalating to Workplace Operations Leadership as needed
• Manage incoming and outgoing mail/shipment process
• Partner with PBP, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members 
• Partner with leadership on site to provide facilities support for Lyft events
• Pitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks.  No job is too big or too small
• Other site specific duties required by the property(s)
• Support the Workplace Operations leadership in additional duties as necessary

Experience:

• Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
• A passion for facilitating an overall positive employee experience through ongoing operational support
• 3+ years of customer service experience
• 1+ years of Office experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for managing an overall positive employee experience through ongoing operational support
• Strong ability to manage competing priorities and projects
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $71,000 - CAD $89,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy. 

Event Overview:

International Business University Ottawa Campus is hosting a hiring event to connect talented individuals with opportunities in Business Development, IT, and Student Support. This event is ideal for candidates interested in advancing their careers in the higher education sector. Participants will gain insights into the latest industry practices and explore potential employment opportunities within a dynamic educational environment. 

Location: 979 Bank St, Suite 206, Ottawa, ON

Date/Time: Tuesday, May 12, 2026 / 9:00 AM - 12:00 PM

Open Positions:

• Manager, Business Development & Community Engagement
• IT Support Officer
• Student Support and Operations Officer

For more information about our current open positions, please visit: https://job-boards.greenhouse.io/internationalbusinessuniversity

Note: Job offers are contingent upon the successful completion of reference checks.

Why Attend?

• Meet hiring managers
• On-the-spot interviews
• Learn about careers at IBU

Requirements:

• Minimum Undergraduate degree
• Eligibility to work in Canada

What to Bring:

• Updated Resume
• Valid ID

To learn more about our university, please visit: https://ibu.ca/

For any questions about the event and the career opportunities at IBU, please contact us at careers@ibu.ca.

This hiring event offers an excellent opportunity for motivated individuals seeking roles that provide valuable industry experience within a reputable educational institution.

Take the next step in your career—join us and discover your future at IBU!

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The People Systems team builds and operates the technology that supports Robinhood’s employees across their entire lifecycle. The team focuses on Workday and connected systems, ensuring reliable operations, strong data quality, and scalable solutions for a growing global workforce. You will work closely with partners across HR, Engineering, Finance, and Legal to deliver systems that support hiring, onboarding, payroll, and compliance.

As a People Systems Manager, you will lead the design, development, and operation of Robinhood’s People Systems ecosystem with Workday as the foundation. You will contribute directly to system configuration, integrations, and architecture while guiding a team of engineers and analysts. This role also focuses on applying AI tools and automation to reduce manual processes, improve data accuracy, and enhance employee support. You will help define how AI is applied within People Systems to improve efficiency and scalability!

This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Own and evolve Robinhood's core People Systems with Workday as the foundation — driving configuration, integrations, Extend development, and architectural decisions.
• Lead as a hands-on technical manager: you write, review, and ship alongside your team rather than delegating from a distance.
• Actively use AI-assisted development tools (e.g. Cursor, Claude Code, GitHub Copilot) to accelerate delivery — and set the standard for AI-augmented workflows on your team.
• Design and build AI-powered automations and agents that reduce manual HR operations, improve data quality, and enhance the employee experience.
• Build and maintain integrations across the People tech stack — deep ownership of EIB-based integrations required, Workday Studio experience strongly preferred.
• Prototype and productionize AI capabilities embedded in HR workflows (e.g. intelligent routing, document processing, conversational HR interfaces).
• Drive major initiatives including vendor and worker management systems, Workday enhancements, and Workday Extend investments.
• Support international growth and M&A by enabling scalable People systems for new geographies.
• Establish a long-term People Systems roadmap that is AI-first — not AI-curious — balancing near-term operational needs with a bold future-state architecture.
• Maintain a high bar for data quality, security, privacy, and compliance across all People systems.
• Lead and grow a distributed team of FTEs and contractors, building strong technical ownership and accountability.

What you bring

• 7+ years of progressive People Systems or HRIS experience, including 2+ years managing technical teams.
• 4+ years of hands-on Workday experience with strong technical depth across Core HCM, integrations, and Extend.
• Demonstrated use of AI coding tools such as Cursor, Claude Code, or GitHub Copilot — we'll ask you to walk us through projects where these tools changed how you work.
• Proven experience building AI agents, automations, or LLM-powered workflows — side projects, internal tools, and production systems all count.
• Deep experience building and supporting Workday integrations; EIB required, Workday Studio strongly preferred.
• Familiarity with Greenhouse and/or Ashby.
• Strong cross-functional partnership skills across HR, Engineering, Finance, and Legal.
• Ability to operate in fast-paced, ambiguous environments — you make decisions with incomplete information and iterate quickly.
• A portfolio or track record of shipped AI projects: describe what you built, what tools you used, and what impact it had.
• Strong analytical and problem-solving skills with a bias toward action and measurable outcomes.

Leadership expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.