This is a hybrid role (4 days in the office /1 day remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

The anticipated base salary range for this role is 60,000 CAD to 70,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

This is a hybrid role (4 days in the office / 1 day remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

The anticipated base salary range for this role is 60,000 CAD to 70,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

This is a hybrid role (4 days in the office/1 day remote).

Your responsibilities within IBKR:

The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:

• Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
• Assistance with trading platform operation and features
• Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
• Margin calculations: Commission structure, interest and fee.

In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.

Requirements: 

• A bachelor's or advanced degree is required.
• Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
• Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
• Excellent command of written and spoken English and Mandarin

To be successful in this position, you will have the following:

Core competencies:

• Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
• Self-starter with a highly analytical and critical-thinking mindset
• Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
• Communicate effectively and precisely under changing circumstances
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

The anticipated base salary range for this role is 60,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

This role's anticipated base salary range is 60,000 CAD to 75,000 CAD annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

#LI-NB1

À propos d’INTERACTIVE BROKERS !

Poste hybride (trois jours au bureau/deux jours en télétravail).

Interactive Brokers Group a toujours été à la pointe de l'innovation dans le domaine de la négociation, depuis l'invention du premier ordinateur de poche en 1983. Nous sommes fiers d'être avant tout une société technologique et de remettre en question le statu quo. Nous repoussons les limites pour offrir à nos clients la meilleure plateforme de négociation, avec les fonctionnalités les plus sophistiquées, au coût le plus bas. Le développement de logiciels est l'élément vital de notre entreprise, et cela se reflète dans notre excellente plateforme de courtage. Interactive Brokers est régulièrement reconnu comme un leader dans le secteur des services financiers.

Interactive Brokers Canada recherche des personnes motivées, analytiques et méthodiques ayant une expérience dans le secteur des services financiers et un comportement professionnel pour rejoindre une équipe passionnée de Service Client et contribuer à bâtir l'une des marques de négociation et de courtage les plus robustes au monde. Le ou la candidate idéale doit avoir une attitude conviviale, aimer aider les clients et être à l'aise avec les nouvelles technologies.

Les principales responsabilités du ou de la représentante consistent à résoudre les problèmes courants et complexes liés au service à la clientèle de manière approfondie et rapide, en faisant preuve de discernement et en mettant l'accent sur la courtoisie.

Les demandes des clients portent généralement sur un large éventail de domaines, notamment :

• Gestion des problèmes en mettant l'accent sur les questions de service à grande échelle, y compris (mais sans s'y limiter) l'analyse des transactions et des marges, une large gamme de produits (marché des liquidités et produits dérivés) et de bourses mondiales, les types d'ordres et les questions relatives à la transmission et à l'exécution
• Assistance au fonctionnement et aux fonctionnalités de la plateforme de négociation, y compris l'analyse et le test des systèmes et procédures existants afin de recommander et de contribuer à la mise en œuvre d'améliorations
• Calcul des marges, structure des commissions, intérêts et frais

Outre le service à la clientèle, le poste requiert une collaboration avec d'autres divisions locales et internationales du Service Client et une interaction avec des départements externes tels que la programmation, la compensation, la trésorerie et la conformité sur des questions communes. Les membres de l'équipe peuvent apprendre et se développer tout au long de leur carrière chez IBKR et sont encouragées à contribuer au développement des systèmes, des politiques et des procédures du Servie Client.

Qualifications professionnelles

Compétences de base :

• Connaissance approfondie des produits - actions, options, contrats à terme, options sur contrats à terme, devises et produits à revenu fixe
• Esprit d'initiative et esprit analytique et critique
• Capacité à gérer le stress et à travailler de manière indépendante et autonome dans un environnement rapide et spontané
• Communiquer de manière efficace et précise dans des circonstances changeantes

Exigences :

• Un baccalauréat ou un diplôme d'études supérieures est exigé
• Au moins deux ans d'expérience dans une institution financière internationale (les nouveaux diplômés qui démontrent une bonne maîtrise des compétences de base seront également pris en considération)
• Connaissance pratique de diverses opérations et réglementations boursières, des offres et spécifications de produits, des plateformes et règles d'exécution et des méthodologies de marge.
• Excellente maîtrise de l'anglais et du français, tant à l'oral qu'à l'écrit

IBKR propose un système de rémunération compétitif comprenant

• Assurance maladie, dentaire, invalidité et vie avec prise en charge à 100 % des primes
• Cotisations de l'entreprise au REER, Plan d'incitation à l'achat d'actions

**Nous remercions toutes les candidates, mais seules les personnes sélectionnées pour un entretien seront contactées.

This is Hybrid role (4 days in office /1 days remote) (Sunday- Thursday)

About your Team:

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Vancouver, BC. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities within IBKR: 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. 
• Provide internal 2nd-level technical support to various teams. 
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. 
• Analyze existing business workflows and participate in developing new process monitoring tools. 
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

 What required skill’s you need:

• Strong communication skills, and must be fluent in English. 
• A Bachelor's in a financial or a technical discipline. 
• A working knowledge of general computing and networking concepts. 
• Experience working with Linux operating systems.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to work weekends.

Preferred Skills:

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
  
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

 To be successful in this position, you will have the following: 

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

The anticipated base salary range for this role is 65,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

How You'll Make An Impact

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.   The Boomi Customer Success team lives and breathes these values every day.  A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.  This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates. 

We currently have several openings in our team for an experienced Customer Success Manager for our hyper-growing commercial segment.

We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.

This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday.

What You'll Do

• Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements

• Identify, design, and being able to achieve the customer's goals in a short-term relationship

• Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives

• Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task 

• Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks

• Track and report on key metrics related to customer engagement, adoption,  satisfaction, and retention

• Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts

The Experience You Bring

• 4 - 6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus

• Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle. 

• Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences

• Ability to actively listen to customers and translate their business needs into personalized consultation

• Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans

• Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously

• Technical proficiency and a strong understanding of cloud-based software solutions

• Develop, test, and iterate on scaled playbooks and engagement strategies

• Impeccable verbal and written communication skills as well as customer-facing experience

Bonus Points If You Have

• 2-3 years of working as a Customer Success Manager for a SaaS or a cloud-based platform

• Experience in iPaaS, Automation, or Data/Application Integration space

• Experience with Customer Success Management tools like Gainsight, Totango or ChurnZero

• Nice to Have Language Skills - Japanese, Mandarin, French, German

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation and Benefits 

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $110,000 - $137,000 CAD annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. 

#LI-JL1 #LI-HYBRID

The SI Partner Account Manager owns the strategy, revenue, and execution for a portfolio of Systems Integrator (SI) partners. This role drives joint pipeline, bookings, and long-term partner success by aligning partner capabilities with company sales priorities and customer needs.

What You'll Do : 

• Own and grow a portfolio of SI partners (regional and/or global)
• Develop and execute joint business plans tied to revenue and pipeline targets
• Drive partner-sourced and partner-influenced pipeline and bookings
• Align closely with direct sales on co-sell and deal execution
• Launch and support joint GTM initiatives and industry solutions
• Build executive relationships and lead partner QBRs
• Track performance, forecast pipeline, and enforce accountability

The Experience You Bring : 

• 3+ years in partner management, alliances, or enterprise sales

• Proven experience working with Systems Integrators

• Strong understanding of enterprise sales cycles and complex deals

• Executive presence and strong cross-functional leadership skills

Success Metrics

• Partner-sourced and influenced pipeline and revenue

• Execution against joint business plans

• Deal velocity and win rates

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are $127,000 - $159,000 CAD (inclusive of commission). Final compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. Click here for an overview of our benefits at Boomi!

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Corporate Systems team focuses on maintaining secure, reliable systems that support employees across the company. This team works closely with Security, IT, and Engineering partners to manage identity systems, endpoint devices, and cloud infrastructure. The goal is to ensure systems are scalable, dependable, and prepared to address evolving security risks.

As an Application Engineer, you will manage and improve systems that support identity, device management, and cloud infrastructure. You will build automation to streamline account and device lifecycle processes, respond to technical issues, and contribute to engineering standards through code reviews and documentation. You will also use AI-assisted tools to enhance development workflows and improve efficiency.

This role is based in our Menlo Park, CA office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• You manage endpoint devices, identity systems, Okta, Google Cloud infrastructure, and Google Workspace to maintain secure and reliable operations
• You design and build tools based on internal requirements to improve system functionality and efficiency
• You develop automation for device, account, and identity lifecycle management processes
• You support engineering teams by troubleshooting system issues and resolving escalations
• You review write and code, write clear documentation, and follow established engineering practices

What you bring

• You have experience as a Systems, Site Reliability, Infrastructure, or related engineer, typically with 5+ years in similar environments
• You have hands-on experience managing macOS or Windows devices using modern endpoint management tools
• You are familiar with AI-assisted development tools such as Claude Code or Gemini
• You have experience coding or scripting in languages such as Python, Swift, Go, Bash, or PowerShell
• You approach problems methodically, work well independently or with others, and focus on improving employee-facing systems

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

How You'll Make An Impact

We are seeking a dynamic and results-driven Senior OEM Account Executive to join our team. In this role, you will be responsible for identifying, prospecting, and closing net-new OEM accounts. This role is pivotal in driving revenue growth and market share.

What You’ll Do

• Prospect, qualify, and close net-new OEM accounts to achieve sales targets and revenue goals.
• Develop and implement strategic sales plans to penetrate target markets and verticals.
• Build and maintain strong relationships with key decision-makers at software companies, understanding their integration and automation needs and providing tailored solutions.
• Collaborate with internal teams, including product, marketing, and partner success, to ensure alignment with customer requirements and market demands.
• Manage the entire sales cycle, from lead generation to contract negotiation and closure.
• Conduct product demonstrations and presentations to showcase the value proposition of our platform to potential partners.
• Actively track and report sales activities, pipeline status, and market trends using CRM tools.
• Stay abreast of industry developments, competitor activities, and market dynamics to identify new opportunities and maintain a competitive edge.

The experience you’ll bring

• Proven track record of success in B2B sales, particularly in the technology/software industry.
• 8+ years experience selling OEM solutions or partnership programs is highly desirable.
• Strong negotiation, communication, and presentation skills.
• Self-motivated with a passion for exceeding sales targets and driving revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Excellent organizational and time management skills, with a keen attention to detail.
• Willingness to travel as needed. The role is Hybrid - Vancouver Based. 

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are $185,000 - $231,000 CAD (inclusive of commission). Final compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. Click here for an overview of our benefits at Boomi!

Account Manager II

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. 

We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for Account Managers to join the team. 

The Account manager is responsible for developing and sustainably retaining a portfolio of top tier players who demand the utmost best experience and personal attention. Create meaningful connections while curating a platform experience that surpasses our players' highest expectations. Utilize multiple contact strategies to engage in deep relationship building while conducting a thorough qualitative and quantitative portfolio analysis to provide personalized rewards and loyalty offers.

The salary range for this role is CAD 93,000 to CAD 104,500 per year

This is an exisiting position within our team.

What You'll Do:

• Expert & Skilled Relationship Building: Communicate regularly with players via phone and email to build deep personal relationships and develop a tailored premium platform experience. Offer & cultivate personalized incentives, exclusive rewards and once in a lifetime experiences to enhance engagement and build brand loyalty.
• Portfolio Analysis and Management: Utilize all operational tools and analytics to meet and exceed against established KPIs, contributing to your own and overall team’s performance goals. Analyze player behavior and engagement patterns to understand spikes and drops, utilizing data to pinpoint key drivers and implement strategic adjustments.
• Team Collaboration: Actively participate in team meetings, off-site events and strategy sessions, offering feedback and innovative ideas to enhance processes and outcomes. “Humble but Hungry” - have a level of personal confidence and high standard of excellence while acknowledging learning and curiosity are the keys to success.
• Responsible Social Gameplay (RSG): Live by VGW’s company values by prioritising the safety and stability of your players in all possible business decisions and player interactions.
• Compliance Adherence: Be the perfect liaison between your players and all compliance teams, supporting VGW in their strict adherence to compliance obligations.

What You'll Bring:

• 3-5 years demonstrated account management experience either B2B or B2C 
• Demonstrated effectiveness at developing and retaining high value level relationships.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience (Salesforce, Tableau etc.).
• Strong analytical and strategic thinking abilities with the ability to leverage data and insights to make actionable recommendations 

Others:

Requires to work in the office twice a week
Work Schedule: Mondays to Fridays from 9am to 6pm

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required.  

We use an AI tool to help our Talent Acquisition team with note taking during screening interviews. Using this tool is optional. If you are invited to an interview, you will be given the opportunity to opt out if you choose to.

#KS1

When you’re driving growth through innovation and relationships, you find every path to win. That’s where our Channel Sales Account Executive come in. Assigned to a defined territory, you’ll own the strategy and execution to drive new business through and with Boomi’s most strategic partners — building pipeline, influencing deals, and ensuring our partners are true multipliers in the field.

This isn’t a program management role. It’s a quota-carrying, revenue-driving sales position for someone who thrives on finding deals, networking relentlessly, and progressing deals. You’ll work shoulder-to-shoulder with direct sellers and partner leaders to identify whitespace, source new opportunities, and accelerate ACV bookings through the ecosystem.

What You'll Do

As a Channel Sales Account Executive, you will:

• Own an ACV bookings target driven through partner-sourced and influenced opportunities.
  
  
• Hunt for new opportunities by activating and co-selling with key System Integrators (SIs), ISVs, and solution partners.
  
  
• Drive pipeline creation by building relationships across the field – account executives, partner sellers, BDMs, and practice leads.
  
  
• Qualify, shape, and advance deals — from net-new identification through expansion — in collaboration with direct sales teams.
  
  
• Develop and execute partner business plans aligned to territory priorities and growth targets.
  
  
• Deliver crisp partner pitches and joint value propositions, evangelizing Boomi’s platform across Integration, API, Data, and AI capabilities.
  
  
• Represent Boomi in the field – at customer meetings, partner events, and regional summits – as the face of the ecosystem.

The Experience You Bring

You’re a natural networker and a deal-maker who gets energy from the chase. You love working in the field, connecting the dots between customer pain points, partner capabilities, and Boomi’s platform value. You’re goal-oriented and thrive in a performance-based environment, excelling in fast-moving, entrepreneurial settings.

• 7+ years of field sales, partner sales, or business development experience in B2B SaaS (Integration, API, Data, or adjacent tech preferred).
  
  
• Proven ability to generate pipeline and close deals through or with partners.
  
  
• Deep understanding of channel ecosystems – Systems Integrators, ISVs, resellers, and their go-to-market motions.
  
  
• Strong sales acumen and executive presence – confident presenting to partners, customers, and Boomi sales leadership.
  
  
• High level of drive, autonomy, and accountability – you own your number.
  
  
• Willingness to travel up to 50% for field engagement, events, and partner activation.

Bonus Points For

• Experience selling into the mid-market or commercial segments.
  
  
• Background in Integration, iPaaS, API Management, or Data Management technologies.
  
  
• Success stories co-selling with top ecosystem partners.
  
  
• A passion for building something, not just managing it – this role rewards creativity and hustle.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role range from 196k CAD - 245k CAD. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We’re looking for an exceptional Senior Product Marketing Manager, Insurance to own and scale Cresta’s positioning, messaging, and GTM strategy for the Insurance industry. This role reports to the VP of Product Marketing and will play a critical role in shaping how Cresta positions, sells, and grows in one of our most strategic verticals.

Responsibilities: 

• You’ll own the development and continuous refinement of Cresta’s positioning and messaging for the Insurance industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives
• You’ll help establish Cresta as a thought leader in the Insurance industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling
• You’ll develop and maintain deep buyer personas, advancing our internal understanding of Insurance-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals
• You’ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Insurance-specific go-to-market strategies that accelerate pipeline and revenue growth
• You’ll bring new product capabilities and innovations to market through an Insurance lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact
• Your deep understanding of what drives our wins and losses across the Insurance industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time
• You love to move fast, get your hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in the Insurance industry

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, a related technical field or equivalent practical experience
• At least 7 years of product marketing or solutions marketing experience, with deep domain knowledge of the Insurance industry
• Experience managing cross-functional or cross-team projects
• Excellent communication skills and comfortable presenting in executive-level settings
• Excellent research skills and experience producing data-driven market analysis

Preferred Qualifications:

• Experience in software categories related to contact centers, customer experience and AI Agents
• Experience in hypergrowth scale-ups

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. 

Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $150,000 - 200,000 + Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Overview

Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal.

In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth.

This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment, brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration.

About the Job

• Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity.
• Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results.
• Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption.
• Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations.
• Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale.
• Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability.
• Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio.
• Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments.

About You

Minimum Qualifications

• 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company.
• Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes.
• Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion.
• Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion).
• 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement.
• Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS without imposing rigid process.
• Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared enterprise accounts.
• Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions architecture, technical account management, and engineering functions alongside commercial success teams — while preserving functional depth and career paths within each discipline.
• Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate, implement, and scale technology solutions.

Preferred Qualifications

• Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation rates, or delivery consistency.
• Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model, and tooling changes.
• Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts.
• Experience running commercial success and technical account management as distinct disciplines within the same organization, with clear role boundaries, shared account ownership models, and escalation protocols.
• Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM, solutions architecture, and support — with clear career ladders that attract and retain technical talent.
• Background operating across multiple software business lines with distinct GTM and delivery motions and establishing cross-portfolio coordination standards.
• Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply each.
• Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount growth.
• Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software.

#LI-Remote

Recruiting at Brex

Recruiting is where every career at Brex begins. We’re the first point of connection for future builders and leaders, helping candidates see what’s possible. We partner with leaders across the company to find exceptional talent and build high-performing teams. We move quickly, think strategically, and take pride in creating a thoughtful, welcoming candidate experience from the very first contact. We don’t just fill roles, we shape the culture at Brex, finding the next generation of builders and leaders.

What you’ll do

This role is responsible for partnering with hiring managers and technical leaders to define team needs and role requirements, ensuring alignment on hiring goals. It involves sourcing, engaging, and assessing candidates through diverse channels, while managing the full recruitment cycle from outreach to onboarding. The position also focuses on creating strategies to attract and retain diverse technical talent, proactively building pipelines for present and future needs. Additionally, the recruiter will track and analyze key hiring metrics to improve processes, collaborate with cross-functional teams to maintain fairness and efficiency, and champion Brex’s employer brand by representing the company at events and on social platforms.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• ​​Lead sourcing and outreach efforts for technical roles, leveraging various tools and social platforms.
• Screen and evaluate candidate qualifications, technical skills, and cultural alignment.
• Coordinate and facilitate interview processes, ensuring a positive and efficient experience for both candidates and interviewers.
• Provide regular updates and insights to hiring managers and stakeholders on pipeline health and recruiting progress.
• Maintain accurate and up-to-date candidate data in recruiting systems and dashboards.
• Contribute to continuous improvement of recruiting processes, tools, and candidate experience.
• Partner directly with Hiring Managers to drive hiring initiatives critical to building Brex's Engineering team.
• Focus on attracting and evaluating top engineering talent with meaningful AI experience with strong core technical skills.

Requirements

• Proven experience recruiting for technical roles (e.g., software engineering, data, product) in a fast-paced, high-growth environment.
• Strong sourcing skills and familiarity with modern recruiting tools and platforms.
• Excellent communication, relationship-building, and stakeholder management abilities.
• Data-driven mindset with the ability to interpret recruiting metrics and make process improvements.
• Commitment to diversity, equity, and inclusion in all aspects of recruiting.
• Ability to manage multiple searches and priorities simultaneously.

Bonus points

• Experience recruiting across multiple geographies (e.g., US, Canada, LATAM).
• Familiarity with compensation strategy and market analysis for technical roles.
• Prior experience in employer branding or talent marketing initiatives

Compensation

The expected salary range for this role is CA$126,000–$173,000.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. 

As a Forward Deployed Engineering Intern on the AI Agent team, you’ll support real-world AI deployments and gain hands-on experience with AI systems in customer environments.

What You'll Do :

• Assist in developing and configuring AI agents using Cresta’s platform tools.
• Help build and test integrations between AI agents and external systems (like APIs or data sources).
• Support performance tuning and troubleshooting of AI agent prototypes.
• Work with customers and internal engineering teams to understand requirements and iterate on solutions.
• Participate in team demos, feedback sessions, and learning opportunities.
• This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.

What We're Looking For:

• Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
• Experience writing code in Python (or another general-purpose language).
• Basic understanding of programming fundamentals and software development best practices.
• Strong interest in artificial intelligence, machine learning, or software engineering.
• Excellent communication skills and willingness to collaborate with teammates and customers.

Nice-to-Haves

• Experience with APIs, web development, or cloud platforms.
• Prior coursework or projects involving AI/ML concepts or LLMs.
• Exposure to prompt engineering or similar experimentation.

Compensation: CAD $30-50/hour
Perks:

• Lunch and dinner can be expensed (up to $25 each) while working in the office
• Well-stocked office with snacks and drinks
• Convenient downtown location near Union Station (public transit accessible)
• PTO: 4 days
• Exposure to cutting-edge AI systems in production

This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

D2L is looking for a Revenue Marketing Manager for North America Corporate Learning, overseeing the employee training ICPs, who will be an integral part of the revenue marketing team and the key liaison between Sales, Business Development, and Marketing. The primary responsibility of this position is to translate marketing activity into future revenue, and this team member oversees the development and management of go-to-market strategy via a full spectrum of marketing in-region programs - everything from field and proprietary events to ABM campaigns. The successful candidate will design integrated marketing plans to further the company’s mission, create demand, drive results, deliver creative solutions, and solve stakeholder challenges.

Summary

The Revenue Marketing Manager - NA Corporate Learning is a charismatic and empathetic marketer who drives key business results for some of D2L’s most critical cross-functional programs. Rather than tackle random acts of marketing, you are laser focused on achieving business outcomes. As an expert marketer with 5-10 years’ experience, familiar with employee training and strategic corporate learning initiatives, you have experience generating pipeline, managing complex projects, leading teams, crafting and executing Go-To-Market strategies and campaigns, and are transparent and clear about reporting (+ communicating) results/key learnings. The deep relationships you develop across the organization allow you to effectively introduce new ideas and processes in support of improved marketing-wide performance and business results. You know a thing or two about edtech, as well.   

As the owner of the marketing strategies and rollout out of corporate growth, you drive an organization-wide approach to the successful execution of highly collaborative, cross-functional marketing programs & campaigns. You break down barriers for your teammates and cut through red tape, never losing sight that your work results in a positive impact on education and learning.  

Your multi-tasking, organizational, and communication skills are evidenced by the application of your broad cross-functional knowledge and penchant to work with precision, as well as your ability to communicate and negotiate at an executive level. You are adept at simplifying complex programs, concepts, and problems so that others eagerly come along for the ride. You thrive in the role of champion and collaborator for your programs, as you build consensus around a unified view of success by fostering strong cross-functional alignment and relationships across the company. The Revenue Marketing Manager - NA Corporate Learning reports to the Director, Revenue Marketing - NA Corporate Learning  

Responsibilities 

Project Management: 

• Curate cohesive, multi-channel marketing plans and execute them with a focus on collaboration and clear communication of the vision, KPIs, timelines, and results of the plans .
• Elicit and define requirements for highly complex, cross-functional programs.
• Support cross-functional teammates and your own direct reports by prioritizing outputs & workload management; identify risks and opportunities in the current process to better execute integrated campaigns.
• Serve as the hub for cross-functional knowledge management / communication relating to your target ICPs (be the “single source of truth”). 
• Solve problems getting in the way of success.
• Drive cross-functional approach to executing highly collaborative complex initiatives.
• Ensure a unified vision of success and lead cross-functional stakeholders in the successful execution of that vision.
• Masterfully execute on project and program administration (status reporting at various levels, monitoring program health metrics and controls, etc.) and communicate on-going progress, issues, risks, and overall performance to all stakeholders.
• Engage in risk and change management planning, mitigation, and controls.
• Maintain confidentiality of sensitive information.

Regional Strategy & Campaign Planning: 

• Create unified cross-functional program plans, then partner with functional areas across GTM teams including business development, performance marketing, events, product marketing, content marketing, marketing operations and others to execute.
• Lead the development of purposeful, well-thought-out campaigns through quarterly planning, monthly alignment meetings, and weekly status updates.
• Strategically align with your direct reports, peers, and colleagues across the services teams to craft targeted campaigns that support account-based marketing and selling efforts to drive pipeline and brand awareness.
• Track and report on campaign impacts: Support the team in monitoring and optimizing tactical performance at every stage of the journey to ensure content/messaging resonates and encourages the behaviors that lead buyers to action. Identify how we can iterate and improve.
• Build and maintain strong partnerships with all functional areas of the company.

Performance Ownership & Impact

Competencies 

• 3-6 years of B2B SaaS experience managing highly complex, cross-functional marketing projects. 
• Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline. 
• Familiarity with association learning program administration and corporate strategic learning initiatives. 
• Results Driven: Support and make recommendations on programs and tactical outputs informed by data. 
• Goal orientation. You set them; you achieve them; you inspire others to achieve their goals. 
• Deliver awesome outcomes by investing in big-picture results vs tasks.  
• Program Support: Push campaign boundaries with testing and creative approaches that surpass targets.   

Education:   Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline  

Project Management: 

Competencies 

Education:   Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline  

What Is The Role : 

We are a team of creative technologists who live at the intersection of engineering and storytelling. We craft narratives that connect the what, how, and why of our technology — from major product launches to minor releases, video tutorials to interacting with and influencing analysts. We drive defining the core message, aligning the company, and telling narratives that stick.

You will be the voice of Elastic Observability in the market, a trusted thought partner to product management and field teams, jointly shaping the outbound strategy that drives adoption across observability use cases. You will move between the technical and the creative: understanding how our products work, who uses them, and why it matters, then translating that into positioning, content, and campaigns. Be responsible for the observability narrative at Elastic, from market positioning to product launch and field enablement.

You'll work with a distributed team, including product, sales, marketing and executive leadership.

What You Will Be Doing : 

• Own messaging and positioning : Craft differentiated, compelling narratives for Elastic Observability that resonate with both practitioners and decision makers.
• Drive go-to-market strategy end-to-end : Define and lead GTM for new launches and campaigns from strategy through execution and track metrics.
• Enable the field : Build training and content that empowers sales, solutions engineering, and customer success to tell the Elastic story with confidence.
• Represent Elastic in the community : Attend and present at trade shows, conferences, and industry events. Some travel required.

What You Bring : 

• Direct experience with Observability, DevOps, or cloud-native infrastructure use cases. You understand the problems SREs, platform engineers, and developers face day-to-day.
• Curiosity about the "how" of technology, paired with the storytelling instinct to explain the "why" to any audience.
• A track record of crafting engaging content through blog posts, presentations, demos, videos that makes technical ideas accessible and compelling.
• Strong communication skills, comfortable presenting to audiences of all sizes, from an intimate field briefing to a conference keynote.
• Experience collaborating across a highly cross-functional, globally distributed team.

Bonus Points : 

Background in observability and prior experience as an SRE, platform engineer, solutions engineer, or consultant.

The Capacity Modeling team ensures Affirm can safely handle forecasted traffic—especially during peak sales events—by translating demand forecasts into concrete, testable capacity plans. They build and maintain statistical capacity models that map traffic inputs (e.g., checkout volume, app opens, batch/job activity) to resource outputs (CPU, memory, connections) and then convert those forecasts into recommended capacity settings such as pod counts, HPA ranges, and/or infrastructure sizing changes across regions and environments.
 

The coverage of infrastructure resources includes not only Compute but also infrastructure such as ElasticCache, DynamoDB, AuroraDB, and more.

What You'll Do

• You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects.
• You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed.
• You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.
• You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts.
• You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
• You will help develop talent on your team by providing feedback and guidance, and leading by example.
  
  

What We Look For

• You have 8+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin.
• You have an extensive track record of developing highly available distributed systems using technologies like AWS, MySQL, Spark and Kubernetes. 
• You have experience supporting scale up and down of large scale sales event such as Prime Day, Black Friday Cyber Monday, or other sales holidays
• You have tuned autoscaling, CPU/Memory, and multi-threading for compute type workloads.
• You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others.
• You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work.
• Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers.
• You have strong verbal and written communication skills that support effective collaboration with our global engineering team.

#LI Remote 

The Capacity Modeling team ensures Affirm can safely handle forecasted traffic—especially during peak sales events—by translating demand forecasts into concrete, testable capacity plans. They build and maintain statistical capacity models that map traffic inputs (e.g., checkout volume, app opens, batch/job activity) to resource outputs (CPU, memory, connections) and then convert those forecasts into recommended capacity settings such as pod counts, HPA ranges, and/or infrastructure sizing changes across regions and environments.
 

The coverage of infrastructure resources includes not only Compute but also infrastructure such as ElasticCache, DynamoDB, AuroraDB, and more.

What You'll Do

• You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects.
• You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed.
• You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.
• You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts.
• You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
• You will help develop talent on your team by providing feedback and guidance, and leading by example.
  
  

What We Look For

• You have 8+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin.
• You have an extensive track record of developing highly available distributed systems using technologies like AWS, MySQL, Spark and Kubernetes. 
• You have experience supporting scale up and down of large scale sales event such as Prime Day, Black Friday Cyber Monday, or other sales holidays
• You have tuned autoscaling, CPU/Memory, and multi-threading for compute type workloads.
• You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others.
• You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work.
• Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers.
• You have strong verbal and written communication skills that support effective collaboration with our global engineering team.
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

Base Pay Grade - P

Equity Grade - 13

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000
USA base pay range (all other U.S. states) per year: $200,000 - $250,000

 #LI-Remote

About the Role

The Analyst will lead reporting strategy and data storytelling to drive performance and inform the creative feedback loop. Everything you do will be data driven at heart, leveraging core statistical principles to help us separate the signal from the noise, and deliver insights and storytelling that powers breakthrough strategies and campaigns.

Responsibilities:

• Work with our creative team to develop marketing experiments that answer big questions and unlock better results for brands.
• Ensure that experiments are valid and informative - ensuring results are stat sig, are scalable, and have no confounding variables.
• Dimensionalize and analyze advertising data, creating new ways of labeling and looking at creative and media data.
• Analyze creative activations and translate paid media data into insight and meaning, enabling other teams to make informed decisions from your conclusions.
• Think holistically as a marketer and learn to translate business needs into comprehensive learning agendas.

About You

Who you are:

• A "hybrid" media analyst with an analytical and creative mind, who can bridge the gap between art and science.
• You are passionate about advertising, with the experience in paid media to run experiments that uncover the “Why” behind why an ad works.
• You are curious and scientific at heart, seeking to understand the relationship between consumer, product, brand, creative expression and medium through a lens of experimentation.
• You have a strong grasp of statistical concepts and a natural talent for explaining complex concepts to people with a wide range of understanding of such concepts.
• Equally at home in a room full of senior clients as you are in a data set.
• You are seeking to make a significant impact in a role that is core to the proposition of one of the fastest growing agencies in the world.
• You are a self starter with very high standards for your work.
• You possess excellent problem-solving and critical thinking abilities.
• You have the desire to grow as a leader and mentor to colleagues.

The essentials:

• 1-3 years Prior Advertising/Paid Media experience with data analysis, and application to creative.
• Demonstrated record of excelling in previous roles and responsibilities.
• Strong analytical, quantitative, and problem-solving skills.
• Proficiency with Excel, PowerPoint and Google Docs.
• Strong written and verbal communication skills.
• Detail oriented and organized.
• Ability to thrive in a very fast paced environment.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.

#LI-MB3

#LI-Hybrid

About the Role

Verkada is seeking a high-velocity Enterprise Account Executive to spearhead our expansion within the Calgary corporate market. As a key member of our growing Corporate Field Sales team, you will be responsible for driving new business acquisition across all non-government organizations in the region. This isn't just a sales role; it’s an opportunity to own a territory, disrupt a legacy industry, and help Calgary’s leading businesses modernize their physical security infrastructure with our integrated cloud platform.

With consistent year-over-year growth, Verkada offers an unparalleled opportunity for sales professionals to join a market leader at an exciting stage. If you are an ambitious "hunter" looking to accelerate your career, you will thrive in our high-velocity, disruptive environment. This is more than a job - it’s a chance to build a legacy within a rapidly scaling startup that is redefining an entire industry.

This position reports to the Regional Sales Director for Western Canada.

What You'll Do

• Develop and implement a comprehensive territory plan
• Dedicate at least 50% of your time to field-based sales activities away from the workplace, including customer meetings, site visits, and relationship-building
• Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on net new business sales. This includes prospecting and lead generation, providing product demos, product trials, and strategic negotiations with customers and channel partners
• Meet or exceed individual targets and contribute to the overall team and company success. Penetrate new, untapped markets with greenfield accounts 
• Initiate and manage expansion discussions to drive customer retention
• Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to drive deal registrations each quarter
• Drive business growth and enhance market presence through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events, and public sector market sector knowledge/intelligence
• Gain an in-depth and detailed understanding of Verkada’s business and products
• Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing, and contractual agreements
• Provide account analysis, quarterly business reviews, and accurate revenue forecasts
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements, and team collaboration. 

What You Bring

• 5-10+ years in B2B software/hardware sales (quota-carrying).
• 2-3+ years of experience building greenfield territories and closing new business within Enterprise accounts; familiarity with the energy industry in Canada is a plus
• Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents 
• Willingness to have a strong field presence multiple days per week; Must live in the territory & be willing to travel up to 50% 
• A demonstrable track record of success managing longer, complex sales cycles and engaging with all levels, from end users to business champions to C-level executives 
• Experience collaborating with internal and external channel partner teams to sell through and with channel partners is a plus
• Relevant software or hardware industry experience in any of the following domains: security software, physical security, hardware, or SaaS is a plus
• Strong knowledge and execution of MEDDIC is highly preferred 
• Excellent verbal and written communication skills  
• Thrive working in a fast-paced, dynamic environment with a strong sense of urgency
• BS/BA degree is strongly preferred
• Must live within the Province of Alberta; Calgary is strongly preferred

Canada Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and well-being of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 70% for family premiums
• Medical, vision, and dental coverage
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits

Additional Information

• You must be independently authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About the Role

The Solutions Engineering team is looking for an additional SE leader to join our Enterprise team. The SE Manager is responsible for leading and developing a high performing Enterprise Solutions Engineering team in Canada. The candidate should be a proven technical leader in a fast-paced environment who’s highly motivated, entrepreneurial, with excellent follow-up and follow-through.

This position is remote.

What You'll Do

• People Leader: Hire, develop and lead inclusive, engaged, and high performing Global Enterprise Engineering teams
• Technical Leader: Technical coach, mentor, and problem solver helping with technical escalations and navigating complex technical solutions
• Builder: Identify gaps, show initiative, and take ownership to build out programs and processes in support of the SE team
• Connector: work cross-functionally to drive improvements and increase communication and collaboration across departments e.g. sales, product, support, enablement, marketing, etc
• Career Champion: develop and grow the team’s skills through coaching, mentoring, and enablement
• Travel Requirement: Up to 50%

What You Bring

• Demonstrated leadership success as a technical presales Manager for the last 3+ years within a similar company
• Experience working at a cloud and network infrastructure focused company with hardware / software exposure required
• Bachelor's degree in Computer Networking, Information Technology, Information & Computer Technology, Cybersecurity, Electrical Engineering, Computer Engineering, IT Security or similar from an accredited university
• Proven track record in leading high performing sales engineering teams and working closely with sales teams and product teams
• Experience building and scaling technical pre-sales teams
• Ideally located in Greater Toronto Area

Canada Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 70% for family premiums
• Medical, vision and dental coverage
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy meals provided daily

Additional Information

• You must be independently authorized to work in Canada and travel to the US. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Manager, Demand Generation who will own the strategy and execution of integrated, full-funnel campaigns that drive pipeline and revenue. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Manager, Demand Generation, your key area of responsibility will be building a modern, high-velocity demand generation function, lead a team of campaign professionals, and serve as the central force that transforms how Geotab runs campaigns, moving from activity-based marketing to outcome-driven demand generation. You will need to work closely with AVP, Growth & Demand Generation, Segment Marketing, Digital, ABM, Creative, and Sales.   

To be successful in this role you will be a self-starter with excellent communication skills, a bias toward shipping fast, and the ability to thrive in a high-growth, "build-it-as-you-go" environment. In addition, the successful candidate will have strong performance marketing instincts with the ability to design full-funnel campaigns, manage complex stakeholder alignment, and drive team accountability toward revenue impact.

How you'll make an impact:

• Own the full-funnel demand generation strategy from awareness and consideration through to pipeline revenue.   

• Design and lead integrated campaigns built for how modern B2B buyers buy: AI-influenced research cycles, digital-first discovery, and self-directed evaluation paths.   

• Build and maintain the campaign roadmap, balancing strategic priorities with the agility to move on market moments.   

• Establish campaign tiering and prioritization framework with clear resource models, execution standards, and performance expectations.   

• Lead your team to execute with speed, quality, and consistency, campaigns that are launched on time, on message, and on target.   

• Develop and systematize end-to-end campaign execution frameworks: briefing, build, launch, optimize, report. Make excellence repeatable.   

• Drive multi-channel campaign execution across paid media, email, content syndication, events, webinars, ABM, and digital, in tight coordination with channel owners.   

• Eliminate complexity that doesn't serve performance: streamline workflows, remove bottlenecks, and build processes that make the team faster.   

• Partner with Creative to develop high-converting campaign assets, not just beautiful content, but content built to move buyers through the funnel.   

• Establish the campaign measurement framework: define what success looks like for every campaign, channel, and segment before a campaign launches.   

• Build a culture of experimentation, hypothesis-driven testing of messaging, channels, offers, and formats, with a bias toward shipping fast and learning faster.   

• Partnering with Marketing Operations to own campaign analytics and reporting: pipeline contribution, channel efficiency, conversion rates, content performance, and ROI. Surface insights that drive decisions, not just dashboards.   

• Work with Marketing Ops and Revenue Ops to ensure attribution is clean, data flows correctly, and pipeline reporting is trusted by Sales leadership.   

• Serve as the campaign orchestration hub, bringing together Segment Marketing, Digital, ABM, Creative, Events, and Sales Enablement into a unified, coordinated campaign motion.   

• Work directly with Sales leadership to ensure campaigns convert, including tight feedback loops on lead quality, follow-up rates, and campaign-sourced pipeline.   

• Lead, coach, and develop a team of campaign managers, setting a high bar for output, ownership, and professional growth.   

• Build a team culture defined by accountability, velocity, creative ambition, and relentless focus on revenue impact.   

• Drive the adoption of AI-enabled marketing tools and workflows that give your team a competitive edge in speed and scale.

What you'll bring to the role:

Why job seekers choose Geotab:

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app,Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US and Canada) regardless of any specified location above. 

We are AI Native

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.

Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About The Team

The AI Lab is a small, founder-led team operating like a zero-to-one startup inside Life360, building the company’s next chapter. Our mission is to transform Life360 from the app you open to find your family into an intelligent operating system families rely on daily. We design and build an AI-powered layer on top of our family graph, leveraging our core location technologies and global 100 million-user base to proactively surface what matters across location, schedules, and everyday life.

About the Job

Your role is owning how Life360's deterministic backend (location data, the family graph, behavioral signals, user insights) pairs with the probabilistic world of LLMs. You decide how those two sides talk to each other, and you make sure the seams don't show.

You own the inference pipeline end to end: model selection, serving infrastructure, evaluation loops, prompt and context strategy, and the cloud services that keep it all running in production. You make the tradeoffs between latency, cost, and quality. You build the eval harness that tells us whether the system is actually getting better, not just feeling different. If you do this job right, the product feels seamless to users, the data stays safe, and inference costs don't run away from us. You are a cloud engineer who is deeply fluent in how AI systems actually work in production. 

For candidates based in the US, the salary range for this position is $190,000 to $280,000 USD. For candidates based out of Canada, the salary range for this position is $220,000 to $260,000 CAD. Note: Please be aware that the job title for positions in Canada will be "Developer" in lieu of "Engineer." We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Architect the inference pipeline that turns Life360 into a context layer LLMs can reason over: soul files, family context, behavioral signals, document understanding.
• Choose models. Choose hosting. Decide what is self-hosted, API-based, fine-tuned, or prompt-engineered. Revisit those decisions as the landscape changes.
• Build the serving infrastructure. Latency budgets, batching, caching, fallbacks, graceful degradation. Make it run at scale before scale gets here.
• Build the eval loop. Know whether changes make the product better or worse, not just whether the demo works. This is the difference between a real product and a magic trick.
• Own the cost model. Track spend per user, per feature, per family. Find the levers (context compression, model routing, pre-computation) that keep unit economics working from a test group to millions.
• Define what gets persisted, what gets summarized, and what gets thrown away. The architecture decision of "what does our data look like to an LLM" lives with you.
• Set the bar for safety, privacy, and trust at the infrastructure layer. Sensitive categories filtered before they propagate. Encryption, access controls, audit trails built in, not bolted on.

What We’re Looking For

If there's one trait we need above all others, it's self-starter energy. As we've gotten bigger, we've been more open to roles with clearly defined schedules and processes. That doesn't work in a startup. We need people on founder hours, not office hours — with a huge desire to win. You'll be a cofounder of this initiative.

• You operate without a spec. You'd rather have a conversation, a sketch, and 24 hours than a 30-page PRD and a week.
• You ship every day. Not "make progress." Ship. Even rough. Even ugly. Momentum matters more than polish at this stage.
• You push for more. You won't wait to be told what to do. You demand excellence of yourself and the people around you.
• You hold strong opinions and change them when the evidence moves. You push back. You concede fast when wrong.
• You're a customer of what we build. Try it if you haven't.

The bar

• Deep engineering experience, with significant time spent building and running AI systems in production at meaningful scale. Real users, real load, real on-call.
• Fluent in modern LLM serving (vLLM, TGI, SGLang, hosted APIs — whatever's right for the job). No religion about it.
• You think in evals. You've built harnesses. You know the difference between vibes-based iteration and real progress because you've felt the pain of not having one.
• You can build a cloud system from the ground up. Pick the services, wire them together, make them reliable, keep the bill in check.
• Strong opinions about cost. You've seen inference bills run out of control and have instincts for where the leaks come from.
• AI-native in your daily workflow. Hands-on with Claude Code, Cursor, or equivalent. You think natively in agentic workflows, prompt engineering, context window management, MCP / function calling.
• Comfortable deciding with incomplete information. The spec will be a moving target. You don't need it to settle before you start building.
• Strong written communication. You write specs, decision records, and playbooks that an agent (and a human) can act on precisely.
• Experience with agent systems, retrieval pipelines, or long-context personalization.
• Privacy architecture experience in multi-user systems where context is shared across people with different rights to see it.
• You've built something where the data itself was the moat — and you understand why that's different from building on public data.

Our Benefits

• Competitive pay and benefits.
• Medical, dental, vision, life and disability insurance plans (100% paid for US employees). We offer supplemental plans for medical and dental for Canadian employees.
• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees.
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company wide days off throughout the year.
• Learning & Development programs.
• Equipment, tools, and reimbursement support for a productive remote environment.
• Free Life360 Platinum Membership for your preferred circle.

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

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About the role:

Samsara’s Core GTM Programs team enables a high-performance go-to-market organization by leveraging technology, automation, and best-in-class methodologies to streamline operations, improve forecasting accuracy, and maximize efficiency & effectiveness across Sales, Customer Success, and related functions.

Within this team, the CS Core Programs PMO plays a critical role in driving the operating rhythm and execution of Samsara’s Customer Success organization. As a Senior Program Manager I, you will lead and deliver large-scale, cross-functional programs that support strategic CS priorities, including, retention and risk reviews, cross-functional alignment and operational scalability.

The ideal candidate brings strong analytical and business acumen, a passion for building scalable processes, and a proven track record of leading complex programs in fast-paced environments. This role requires a strong focus on change management, stakeholder alignment, and delivering measurable business impact across the post-sales journey.

We are looking for candidates who will champion, role model, and embed Samsara’s operating principles as we scale globally and across new offices.

This is a remote position open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our GTM teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This GTM Programs  team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will own:

• Program Execution & Operational Cadence: Own and manage core Customer Success cadences, including QBRs, risk reviews, top deal reviews, and internal planning forums, ensuring consistent structure, clear outputs, and strong follow-through.
• Business Reviews & Execution Forums: Drive end-to-end coordination of key CS meetings and execution moments, including blitz days and cross-functional cadences, ensuring alignment, accountability, and high-quality execution.
• Operating Calendar & Planning Rhythm: Build and maintain the CS operating calendar, including planning cycles, key milestones, and recurring forums, to ensure alignment across teams and visibility into priorities.
• Product Release & Readiness Coordination: Partner with Product, Enablement, and CS leadership to manage the new product release calendar, ensuring readiness, communication, and effective rollout to the field.
• Cross-Functional Alignment: Partner closely with Customer Success, Sales, Support, Product, Operations, and Finance to drive clear ownership, communication, and alignment across all core programs.
• Program Measurement & Continuous Improvement: Track program effectiveness through defined KPIs and feedback loops, and continuously improve cadences to drive better execution and customer outcomes.

Minimum requirements for the role:

• Bachelor’s degree from a 4-year institution; MBA a strong plus.
• 6-8 years of experience in program management, sales operations, strategy, or consulting, ideally in a high-growth B2B SaaS environment
• Demonstrated success leading cross-functional GTM programs that improve sales execution and scalability
• Strong program management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
• Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners 
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs 

Ideal Candidate has:

• Experience with B2B hardware and SaaS products 
• PMP certification, Agile/Scrum Certification  
• Experience using AI-powered tools to accelerate program design, automate execution tasks, or surface strategic insights.

Role & Team

As our inaugural Senior Security Engineer, you will play a critical role in safeguarding Overstory’s systems, data, and reputation. Partnering closely with your manager - the Director of Information Security and Compliance - you will take ownership of our security and compliance posture, and define, implement, and continuously improve our security program.

You will lead initiatives across vulnerability management, compliance, and security operations, while acting as a trusted partner to engineering, product, and business teams. This role is ideal for someone who combines hands-on technical expertise with a strategic mindset and enjoys building scalable security practices in a growing company.

Time Zone Requirement: Eastern North America (NST, AST, EST)

What You’ll Do

• Own and evolve Overstory’s compliance program, ensuring ongoing alignment with SOC 2, ISO 27001, and other relevant frameworks
• Drive vulnerability management end-to-end, from detection to remediation, working closely with engineering teams to prioritize and resolve risks efficiently
• Design and improve security processes and controls across infrastructure, applications, and internal systems
• Lead security input in architecture and engineering decisions, helping teams build secure-by-design systems
• Oversee and improve identity and access management, endpoint security, and core IT security practices
• Own vendor security and third-party risk management, including assessments, risk evaluation, and mitigation strategies
• Lead audit readiness and execution for SOC 2 and ISO 27001, including control design, evidence collection, and auditor coordination
• Partner with customer-facing teams to handle security questionnaires and build scalable, high-quality response processes
• Contribute to security awareness and culture, mentoring others and raising the security bar across the organization

Skills & Experience

• 5+ years of experience in security engineering, security operations, or a related field
• Direct experience with security and compliance frameworks such as SOC 2 and/or ISO 27001, including audit processes
• Deep experience with vulnerability management, including tooling, prioritization, and remediation workflows
• Fluency working across cloud environments (AWS, GCP, or Azure) and modern SaaS ecosystems
• Experience with identity and access management, endpoint security, and IT/security operations
• Demonstrated ability to translate security risks into clear, actionable guidance for technical and non-technical stakeholders
• Demonstrable experience (or at a minimum a serious interest in) leveraging AI tooling to accelerate business impact.
• Strong written communication skills and are comfortable owning documentation and audit artifacts
• Demonstrable proactive, pragmatic mindset as well as capacity for balancing security best practices with business needs
• Experience working cross-functionally influencing without authority in a remote-first environment

Nice To Have

• Experience designing or improving SIEM, logging, and alerting pipelines
• Familiarity with compliance automation platforms (Drata, Vanta, Tugboat, etc.)
• Experience leading or owning SOC 2 / ISO 27001 audits
• Background in application or cloud security engineering
• Experience mentoring or guiding more junior team members

What We Offer

• Competitive, location-specific compensation and benefits
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

About the Role

iCapital is looking for the ideal candidate to join the Fund Finance team. This role will work on and manage an accounting team that services a fast-growing sector of the business. This position will be responsible for servicing hedge and private equity fund of fund and access fund vehicles (the “funds”) in conjunction with third-party administrators. The ideal candidate will also manage all fund accounting and financial reporting to investors, including capital activity, partner capital statements, annual audited financials, and tax deliverables.  This role will take the accounting lead for Canada based funds including having knowledge of regulatory and operational reporting nuances.

Responsibilities

• Serve as the Canada market accounting and operational expert in new fund structuring, setup, and onboarding.
• Build and maintain relationships with underlying fund managers, fund administrators, and distributors.
• Design and implement processes and procedures for servicing the funds. Partner closely with the management team to enhance and automate key processes, and develop and enhance product, management, and other reporting, targeting both efficiency and scale.
• Work closely with Investor Relations, Product, Legal and Compliance, Technology, Sales, and Marketing teams to support fund operations.
• Provide oversight of fund administrators and other service providers, such as auditors, tax service providers, and custodians.
• Monitor cash positions and liquidity of investments, reconciliations, and manage cash reserves.
• Run accounts payable and expense allocation processes.
• Define, update, and maintain operating policies and procedures.
• Liaise with funds’ custodian and funds’ bank, as well as other counterparties as needed.
• Work with counsel and Chief Compliance Officer to ensure general compliance with fund docs as well as regulatory filings and requirements such as SEC and FINRA.
• Fulfill ad-hoc tasks as required by the team and different parts of the organization.

Qualifications

• Bachelor’s degree in accounting, finance, economics, statistics, or another business-related field
• 8+ years of fund accounting, fund administration, or finance operations experience (prefer a focus on alternative investment funds including fund-of-funds and feeder funds, but not required)
• Advanced accounting skills and experience within an audit framework preferred
• Experience with FundServ required
• Advanced Microsoft Excel skills
• Demonstrated capacity and willingness to work within a close team structure on all tasks
• Excellent organizational skills and attention to detail with ability to see the big picture
• Proven ability to multi-task and work both independently and as a team player in a fast-paced, demanding environment
• Strong verbal, written, and interpersonal communication skills
• Passion for the application of innovative technology
• Eager to learn new topics and work in an evolving business environment

Benefits

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

The base salary range for this role is between CAD 110,000 to CAD 135,000.  iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees.   The Company pays 100% of the premium for all Group Benefits for you and your dependents.  Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability.  We offer a variety of Retirement Plans which have a company match.   We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.  Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us 
Twitter: @icapitalnetwork 
LinkedIn: https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination.  iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

About the Role

iCapital is looking to hire an Analyst to join the Structured Investments team to focus on sales support. This position will work cross-functionally and closely with vendors and clients.

Responsibilities

• Conduct calls to set appointments for licensed sales professionals.
• Learn iCapital products and prepare to effectively communicate the objectives, risks, features, and benefits of these products.
• Analyze regional and product sales trends within participating broker-dealer firms and among individual Financial Advisors.
• Make 50+ outbound calls per day.
• Learn financial markets and portfolio strategies.
• Assist senior sales professionals within assigned territory.
• Effectively partner with the external wholesaler and the regional distribution team.
• Utilize contact management systems to capture information and schedule follow up activities.
• Prepare for and pass necessary licenses. 

Qualifications

• Bachelor's Degree
• 0-2 years of relevant experience
• Sales and client service experience, within financial services industry is a plus
• Excellent relationship, follow-up, and communication skills
• General knowledge of the financial services industry
• Motivated, mature, trustworthy, and a team player
• Highly organized and able to prioritize in a fast-paced environment
• Knowledge of private markets, structured products, and options is a plus
• Series 7, 63 and SIE (FINRA) licenses or candidate must obtain licenses within 4 months of hire date 

Benefits

 iCapital offers a compensation package which includes salary and equity for all full-time employees. This role is eligible for comission. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is seeking a high performing Vice President, Alternatives Distribution to lead sales coverage for the Eastern Canada region. As a senior sales leader, this role will be responsible for driving adoption of alternative investment solutions across Canadian registered dealers, investment advisors, family offices, and private wealth platforms. This role sits within iCapital’s Canadian Alternatives Distribution business and will play a key role in deepening advisor engagement, scaling the distribution footprint, and contributing to the continued growth of the alternative’s ecosystem in Canada.

Responsibilities

• Build deep expertise across a curated offering of private credit, private equity, real estate, infrastructure, and hedge fund strategies.
• Develop and execute a proactive regional coverage plan to expand iCapital’s presence among advisors and dealer platforms.
• Use a consultative sales approach to acquire new relationships, expand existing accounts, and provide exceptional ongoing client service.
• Deliver thoughtful advisor education on incorporating alternative investments into diversified client portfolios.
• Partner with Canadian leadership to refine the coverage model (i.e. regional segmentation, territory optimization, investor base analytics).
• Lead onboarding and engagement of new advisor relationships onto iCapital’s platform to facilitate product access and adoption.
• Collaborate across iCapital’s stakeholders position the firm’s value proposition and service offerings effectively.
• Represent iCapital at regional and national industry events, conferences, and advisor seminars.
• Maintain a high level of professionalism and market presence as one of the senior external faces of the Canadian distribution business.

Qualifications

• 10+ years of client facing experience in the Canadian investment industry (i.e. external wholesaling, capital raising, national accounts, client portfolio management, product specialist roles)
• Bachelor’s degree is required
• Bi-lingual in English and French is required
• Demonstrated success selling or supporting a diverse range of investment strategies, ideally with exposure to alternative investments
• Direct relationships with Canadian banks, independent dealers, family offices, and investment advisors within the target region
• CFA or CAIA certification or progress toward completion is preferred
• Meets the regulatory requirements to be registered as a Registered Individual (Exempt Market Dealer). CIM designation or CSC completion is preferred
• Highly motivated self-starter who thrives in an entrepreneurial, growth-oriented environment with limited oversight
• Outstanding relationship building, communication, and presentation skills

Benefits

Employees in this role will work fully remote. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees.   The Company pays 100% of the premium for all Group Benefits for you and your dependents.  Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability.  We offer a variety of Retirement Plans which have a company match.   We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.  Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us 
Twitter: @icapitalnetwork |
LinkedIn: https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination.  iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

About the Role

iCapital is seeking a high performing Vice President, Alternatives Distribution to lead sales coverage for the Ontario region. As a senior sales leader, this role will be responsible for driving adoption of alternative investment solutions across Canadian registered dealers, investment advisors, family offices, and private wealth platforms. This role sits within iCapital’s Canadian Alternatives Distribution business and will play a key role in deepening advisor engagement, scaling the distribution footprint, and contributing to the continued growth of the alternative’s ecosystem in Canada.

Responsibilities

• Build deep expertise across a curated offering of private credit, private equity, real estate, infrastructure, and hedge fund strategies.
• Develop and execute a proactive regional coverage plan to expand iCapital’s presence among advisors and dealer platforms.
• Use a consultative sales approach to acquire new relationships, expand existing accounts, and provide exceptional ongoing client service.
• Deliver thoughtful advisor education on incorporating alternative investments into diversified client portfolios.
• Partner with Canadian leadership to refine the coverage model (i.e. regional segmentation, territory optimization, investor base analytics).
• Lead onboarding and engagement of new advisor relationships onto iCapital’s platform to facilitate product access and adoption.
• Collaborate across iCapital’s stakeholders position the firm’s value proposition and service offerings effectively.
• Represent iCapital at regional and national industry events, conferences, and advisor seminars.
• Maintain a high level of professionalism and market presence as one of the senior external faces of the Canadian distribution business.

Qualifications

• 10+ years of client facing experience in the Canadian investment industry (i.e. external wholesaling, capital raising, national accounts, client portfolio management, product specialist roles)
• Bachelor’s degree is required
• Demonstrated success selling or supporting a diverse range of investment strategies, ideally with exposure to alternative investments
• Direct relationships with Canadian banks, independent dealers, family offices, and investment advisors within the target region
• CFA or CAIA certification or progress toward completion is preferred
• Meets the regulatory requirements to be registered as a Registered Individual (Exempt Market Dealer) CIM designation or CSC completion is preferred
• Highly motivated self-starter who thrives in an entrepreneurial, growth-oriented environment with limited oversight
• Outstanding relationship building, communication, and presentation skills

Benefits

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees.   The Company pays 100% of the premium for all Group Benefits for you and your dependents.  Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability.  We offer a variety of Retirement Plans which have a company match.   We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.  Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us 
Twitter: @icapitalnetwork |
LinkedIn: https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination.  iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

About the Role

iCapital is seeking a high performing Vice President, Alternatives Distribution to lead sales coverage for the Western Canada region. As a senior sales leader, this role will be responsible for driving adoption of alternative investment solutions across Canadian registered dealers, investment advisors, family offices, and private wealth platforms. This role sits within iCapital’s Canadian Alternatives Distribution business and will play a key role in deepening advisor engagement, scaling the distribution footprint, and contributing to the continued growth of the alternative’s ecosystem in Canada.

Responsibilities

• Build deep expertise across a curated offering of private credit, private equity, real estate, infrastructure, and hedge fund strategies.
• Develop and execute a proactive regional coverage plan to expand iCapital’s presence among advisors and dealer platforms.
• Use a consultative sales approach to acquire new relationships, expand existing accounts, and provide exceptional ongoing client service.
• Deliver thoughtful advisor education on incorporating alternative investments into diversified client portfolios.
• Partner with Canadian leadership to refine the coverage model (i.e. regional segmentation, territory optimization, investor base analytics).
• Lead onboarding and engagement of new advisor relationships onto iCapital’s platform to facilitate product access and adoption.
• Collaborate across iCapital’s stakeholders position the firm’s value proposition and service offerings effectively.
• Represent iCapital at regional and national industry events, conferences, and advisor seminars.
• Maintain a high level of professionalism and market presence as one of the senior external faces of the Canadian distribution business.

Qualifications

• 10+ years of client facing experience in the Canadian investment industry (i.e. external wholesaling, capital raising, national accounts, client portfolio management, product specialist roles)
• Bachelor’s degree is required
• Demonstrated success selling or supporting a diverse range of investment strategies, ideally with exposure to alternative investments
• Direct relationships with Canadian banks, independent dealers, family offices, and investment advisors within the target region
• CFA or CAIA certification or progress toward completion is preferred
• Meets the regulatory requirements to be registered as a Registered Individual (Exempt Market Dealer)  CIM designation or CSC completion is preferred
• Highly motivated self-starter who thrives in an entrepreneurial, growth-oriented environment with limited oversight
• Outstanding relationship building, communication, and presentation skills

Benefits

Employees in this role will work fully remote. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees.   The Company pays 100% of the premium for all Group Benefits for you and your dependents.  Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability.  We offer a variety of Retirement Plans which have a company match.   We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.  Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us 
Twitter: @icapitalnetwork |
LinkedIn: https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination.  iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

About the Role

iCapital is seeking an Associate to focus on Canadian feeder fund origination for hedge funds and private market offerings. This role is within the Client Success department and will report to a Senior Vice President on the Fund Origination team. This individual will work with the team who is responsible for new product development, product structuring, manager onboarding, and fund lifecycle management.  This role will be responsible for supporting the product lifecycle management of various alternative investment vehicles focusing on hedge funds, private equity, and other investment structures. This includes executing processes related to adding new funds to the platform, support of regular meetings and preparing reports, presentations, and fact cards. This team stands at the heart of iCapital’s growth into new markets and fund structures and this candidate will play an important role in helping develop business plans, managing projects and processes for new strategic initiatives.

Responsibilities

• Prepare fund marketing materials with the appropriate information, including updates.
• Coordinate with the internal Compliance and Legal teams on review and approvals.
• Assist with the preparation and coordination of materials related to new fund approvals and new fund launches.
• Support projects related to onboarding new funds and working across the organization to assure on-time and successful completion.
• Prepare and disseminate project progress notes.
• Input and update fund governance details on a regular basis.
• Assist in various fund launch activities.
• Monitor and manage the team inbox to address and close out GP inquires in a timely manner.

Qualifications

• Bachelor’s degree in a relevant field
• 4+ years of experience preferably with fund administration, fund management, or custodial relationships
• Experience in alternative investments is a plus
• Positive attitude, and a desire to work in a fast-moving entrepreneurial environment
• Able to handle multiple tasks and prioritize assignments
• Detail-oriented, self-starter that is accustomed to project work with tight deadlines
• Strong working knowledge of Microsoft Office
• Strong analytical, verbal and written communication skills

Benefits

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

The base salary range for this role is CAD 80,000 to CAD 95,000.  iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees.   The Company pays 100% of the premium for all Group Benefits for you and your dependents.  Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability.  We offer a variety of Retirement Plans which have a company match.   We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.  Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us 

Twitter: @icapitalnetwork | 
LinkedIn: https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination.  iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

About the Role

iCapital is looking for an Assistant Vice President to join the Fund Finance team. This role will work on and manage an accounting team that services a fast-growing sector of the business. This position will be responsible for overseeing the accounting and investor reporting for hedge fund of funds, private capital fund of funds, and mutual fund trusts (the “funds”) in conjunction with third-party administrators. This individual will manage all fund accounting and financial reporting to investors, including capital activity, partner capital statements, annual audited financials, and tax deliverables.  Specifically, this individual will support the accounting lead for Canada based funds including having knowledge of regulatory and operational reporting nuances.

Responsibilities

• Serve iCapital’s clients in Canada as a team member of the accounting and operational experts.
• Build and maintain relationships with clients, both distributors and underlying fund managers, fund administrators, and other service providers.
• Work closely with the Fund Origination, Investor Relations, Legal and Compliance, Technology, Sales, and Marketing teams to support ongoing fund operations.
• Provide the review and control function for NAV packages, capital events, and management fee calculations provided by the fund administrator.
• Monitor cash positions and liquidity of investments, review cash reconciliations, and manage cash reserves.
• Run accounts payable and expense allocation processes.
• Maintain investor and investment data in the iCapital platform using proprietary technology tools.
• Define, update, and maintain operating policies and procedures.
• Liaise with funds’ custodians and funds’ banks, as well as other counterparties as needed.
• Fulfill ad-hoc requests as required.

Qualifications

• Bachelor’s degree in accounting is preferred
• 5+ years of fund accounting, fund administration, or finance operations experience (a focus on alternative investment funds including fund-of-funds and feeder funds is preferred)
• Proficient accounting skills and experience within an audit framework are preferred
• Experience with Fundserv is preferred
• Advanced Excel skills
• Demonstrated capacity and desire to work within a close team structure on all tasks
• Excellent organizational skills and attention to detail with the ability to see the big picture
• Proven ability to multi-task and work both independently and as a team player in a fast-paced, demanding environment
• Strong verbal, written, and interpersonal communication skills
• Passion for the application of innovative technology
• Eager to learn new topics and work in an evolving business environment

Benefits

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

The base salary range for this role is between CAD 95,000 to CAD 110,000.  iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees.   The Company pays 100% of the premium for all Group Benefits for you and your dependents.  Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability.  We offer a variety of Retirement Plans which have a company match.   We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.  Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us 
Twitter: @icapitalnetwork 
LinkedIn: https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination.  iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

About the Role

iCapital is looking for the ideal candidate to join the Fund Finance team. This role will be part of our Accounting team which services a fast-growing sector of the business. This position will be responsible for servicing hedge and private equity fund of fund and access fund vehicles (the “funds”) in conjunction with third-party administrators. The ideal candidate will learn and work in a team that covers all fund accounting and financial reporting to investors, including capital activity, partner capital statements, annual audited financials, and tax deliverables.

Responsibilities

• Build and maintain relationships with clients, both distributors and underlying fund managers, fund administrators, and other service providers.
• Work closely with other iCapital internal teams such as Fund Origination, Investor Relations, Legal, Regulatory and Compliance, Technology, Sales, and Marketing to support ongoing fund operations.
• Provide review and control function for NAV packages, capital events, and management fee calculations provided by the fund administrator.
• Monitor cash positions and liquidity of investments, review cash reconciliations, and manage cash reserves.
• Run accounts payable and expense allocation processes.
• Maintain investor and investment data in the iCapital platform using proprietary technology tools.
• Define, update, and maintain operating policies and procedures.
• Liaise with funds’ custodians and funds’ banks, as well as other counterparties as needed.
• Fulfill ad-hoc requests.

Qualifications

• Bachelor’s degree in Accounting, Finance or Economics
• Interest in learning fund accounting, fund administration, or finance operations for alternative investment funds including fund-of-funds and feeder funds
• Advanced Excel skills
• Willingness to work within a close team structure on all tasks
• Excellent organizational skills and attention to detail
• Able to multi-task, and work both independently and as a team player in a fast-paced, demanding environment
• Strong verbal, written, and interpersonal communication skills
• High level of integrity
• Passion for the application of innovative technology
• Eager to learn new topics and work in an evolving business environment

Benefits

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

The base salary range for this role is between CAD 80,000 to CAD 95,000.  iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees.   The Company pays 100% of the premium for all Group Benefits for you and your dependents.  Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability.  We offer a variety of Retirement Plans which have a company match.   We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.  Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us 
Twitter: @icapitalnetwork 
LinkedIn: https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination.  iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

À propos d’AppDirecte

Devenez un citoyen du monde à l’ère numérique et outillez une nouvelle génération d’entrepreneurs branchés aux quatre coins du globe. AppDirecte offre une plateforme d’abonnement permettant de vendre n’importe quel produit en tant que service, et ce, par n’importe quel canal et sur n’importe quel appareil. Nous alimentons des millions d’abonnements pour le compte d’organisations de partout dans le monde. Notre action est toujours guidée par nos valeurs et notre culture – une culture qui vous permet d’être vu, de rester authentique et d’exceller.

À propos de Tackle, une filiale d’AppDirect

Tackle, une filiale d'AppDirect, est la première solution conçue pour aider les entreprises de logiciels à tirer profit de la commercialisation infonuagique axée sur les données. Notre plateforme et notre équipe aident nos clients à identifier les acheteurs potentiels, développer des partenariats de vente conjointe et réaliser des transactions efficaces à grande échelle via AWS, Google Cloud et Microsoft.

Tackle accompagne plus de 500 entreprises de logiciels - dont CrowdStrike, HashiCorp, New Relic et Snyk - des startups en pleine croissance aux grandes sociétés internationales.

Votre profil

Nous recherchons un chef ou une cheffe de produit orienté(e) client pour rejoindre notre équipe responsable de la Plateforme. À ce poste, vous serez responsable de gérer les fonctionnalités essentielles de la plateforme Tackle et de l'intégration avec Salesforce, dont l'authentification, la gestion des utilisateurs, l'intégration des utilisateurs, les intégrations logicielles, les tableaux de bord et les services partagés essentiels aux équipes responsables des domaines. Ce faisant, vous aurez un impact déterminant dans les projets de commercialisation infonuagique de certaines des plus grandes entreprises technologiques au monde. Vous travaillerez en étroite collaboration avec diverses équipes d'ingénierie, de design et de relation avec les clients afin de définir une vision produit claire, de prioriser les initiatives à fort impact et de fournir des solutions pour rendre notre plateforme toujours plus évolutive, fiable et performante pour nos clients.

Ce que vous ferez et ce qui vous fera briller

• Responsabilité produit : Définir la feuille de route pour les services essentiels en lien avec la plateforme, tels que l'intégration des utilisateurs, l’intégration des fonctionnalités, l'authentification, la gestion des utilisateurs et les services partagés, afin de permettre aux équipes responsables des domaines d’optimiser la valeur des services offerts.
• Feuille de route et priorisation : Façonner la feuille de route de Tackle, gérant les compromis nécessaires pour optimiser l’équilibre entre livraisons à court terme et investissements à long terme.
• Collaboration interfonctionnelle : Collaborer étroitement avec les équipes responsables de l’ingénierie, de la conception et de la commercialisation pour déployer les fonctionnalités et intégrer les commentaires des utilisateurs.
• Commentaires clients et rétroaction interne : Échanger avec les clients et les parties prenantes à l’interne pour recueillir des informations, valider les solutions proposées et s’assurer que toutes les fonctionnalités répondent à des besoins concrets.
• Décisions basées sur les données : Utiliser des données qualitatives et quantitatives pour prioriser les tâches, définir des indicateurs de rendement et mesurer l’impact.
• Communication et documentation : Communiquer clairement les plans, l’avancement et les décisions aux parties prenantes techniques et non techniques, en produisant des documents concis et faciles à utiliser.
• Adoption : Soutenir les équipes responsables des domaines pour favoriser l’adoption des fonctionnalités de la plateforme, en réduisant les obstacles et en améliorant la collaboration interéquipes.

Compétences requises

• 5+ années d’expérience en gestion de produits SaaS B2B pour entreprises.
• Baccalauréat ou maîtrise en informatique, ingénierie, science des données ou dans un domaine connexe; toute expérience pratique équivalente sera également considérée.
• Expérience en gestion complète d'un domaine produit, incluant la définition de la feuille de route, la priorisation, le déploiement et l'adoption.
• Expérience avec le déploiement de fonctionnalités de plateforme telles que les intégrations, les systèmes d'authentification, la gestion des utilisateurs, les API ou les services partagés pour plusieurs équipes ou produits.
• Capacité éprouvée à collaborer étroitement avec les équipes d'ingénierie et de conception pour traduire des problèmes complexes en exigences claires et en solutions livrables.
• Capacité à gérer les priorités et faire des compromis en s'appuyant sur les commentaires des clients, le contexte commercial et les données pour équilibrer les besoins immédiats et la pérennité de la plateforme.
• Expérience à recueillir les commentaires des clients et les parties prenantes à l’interne pour obtenir leurs impressions, valider les hypothèses et garantir que les solutions répondent à des problématiques concrètes.
• Excellentes compétences en communication, avec la capacité d'expliquer clairement les décisions, les compromis et l'avancement des projets relatifs au produit à des auditoires techniques et non techniques.
• Expérience à utiliser des données qualitatives et quantitatives pour informer les décisions, définir des indicateurs de rendement et mesurer l'impact.
• Esprit collaboratif et désir d’aider les autres équipes à améliorer leur productivité et créer de meilleurs produits grâce aux capacités plateforme partagées.
• Expérience de travail sur Salesforce ou en développement de produits sur cette plateforme, notamment une bonne connaissance de ses modèles de données et de ses flux de travail (atout).
• Expérience à améliorer les parcours d'intégration, départager les idées les plus ingénieuses et réduire les délais de rentabilisation d'un produit ou d'une fonctionnalité (atout).

Chez AppDirecte, nous croyons que l’innovation est à son meilleur dans un environnement favorisant la diversité de l’excellence, de l’expérience et de la pensée. Nous accueillons chaque « AppDirecteur » et « AppDirectrice » pour l’empreinte unique qui est la sienne. Nous favorisons un environnement inclusif et sans discrimination à l’égard de la race, de la religion, de l’âge, de l’orientation sexuelle et de l’identité de genre, afin de favoriser l’authenticité, la fierté et l’excellence. Dans cette optique, nous encourageons fortement les candidatures des personnes autochtones, des personnes handicapées, des personnes issues de la diversité des orientations sexuelles et des genres et/ou des personnes aux identités intersectionnelles.

Chez AppDirecte, nous prenons la protection de la vie privée très au sérieux. Pour plus d'informations sur notre utilisation et notre gestion des données personnelles des candidats, veuillez lire notre politique de confidentialité des candidats. Pour en savoir plus sur nos pratiques générales en matière de confidentialité, veuillez consulter l'avis de confidentialité d'AppDirecte: https://www.appdirect.com/about/privacy-notice

#li-jobs

Pour la version anglaise de cette description de poste, veuillez consulter le lien suivant / For the English version of this job description, please refer to the following link :

• Senior Staff Product Manager
  
  

À propos d’AppDirecte

Devenez un citoyen du monde à l’ère numérique et outillez une nouvelle génération d’entrepreneurs branchés aux quatre coins du globe. AppDirecte offre une plateforme d’abonnement permettant de vendre n’importe quel produit en tant que service, et ce, par n’importe quel canal et sur n’importe quel appareil. Nous alimentons des millions d’abonnements pour le compte d’organisations de partout dans le monde. Notre action est toujours guidée par nos valeurs et notre culture – une culture qui vous permet d’être vu, de rester authentique et d’exceller.

À propos de Firstbase, une filiale d’AppDirect

FirstBase aide les entreprises à équiper leurs employés avec tout le matériel dont ils ont besoin pour exceller au travail : l’ordinateur, le mobilier et toutes sortes d’articles pour renforcer l’appartenance à l’équipe. En plus de permettre aux entreprises de fournir les bons outils de travail à leurs employés, nous offrons aux travailleurs la possibilité de choisir ce dont ils ont besoin en fonction de leurs besoins uniques. FirstBase fait partie d’AppDirect, une plateforme d’abonnement alimentant des millions d’abonnements pour le compte d’organisations de partout dans le monde et permettant de vendre n’importe quel produit en tant que service, et ce, par n’importe quel canal et sur n’importe quel appareil.

Votre profil

Chez AppDirecte, les chefs de produit sont au cœur de l'innovation, transformant les idées en solutions d’impact capables de générer des flux de revenus rentables. Votre « X » se situe à l'intersection de l'exécution technique et de la stratégie commerciale, où vous créez des ponts pour débloquer de nouvelles possibilités de croissance. Vous avez un penchant pour l'action, un don pour résoudre des problèmes complexes et l’initiative qu’il faut pour livrer la marchandise et jouer un rôle essentiel dans la construction de notre avenir.

Ce que vous ferez et ce qui vous fera briller

• Définir la vision des produits liés aux opérations informatiques pilotées par l’IA : En collaboration avec le directeur général de Firstbase, définir et éxécuter la feuille de route des opérations informatiques pilotées par l'IA, notamment en identifiant les domaines où l'automatisation et l'IA peuvent remplacer les flux de travail manuels et générer des gains d'efficacité mesurables pour les clients.
• Concevoir et lancer de nouvelles éditions de Firstbase : Mener le développement de nouveaux produits, forfaits et modules complémentaires susceptibles d'élargir le marché potentiel de Firstbase en misant sur le ciblage de secteurs spécifiques, la segmentation des prix et des fonctionnalités, et l’intégration au sein de l'écosystème AppDirect.
• Stimuler les indicateurs de rendement de la plateforme : Gérer les indicateurs clés susceptibles de démontrer la valeur de Firstbase, autant pour les clients que pour AppDirect (fidélisation, chiffre d'affaires, profondeur d'utilisation, NPS) et développer des fonctionnalités produit qui contribuent directement à stimuler ces indicateurs.
• Piloter diverses initiatives de transformation interfonctionnelles : Collaborer avec les équipes responsables de l'ingénierie, de la conception, des opérations, du marketing produit, des ventes et plusieurs autres équipes internes afin d'identifier et de mettre en œuvre les occasions d'amélioration de la plateforme les plus prometteuses, en équilibrant les gains rapides et les investissements structurels.
• Prendre des décisions basées sur les données : Tirer parti des indicateurs, des commentaires et des informations opérationnelles pour orienter les priorités concernant les produits et valider leur impact.
• Collaborer sur une base interfonctionnelle : Travailler en étroite collaboration avec les équipes commerciales, de réussite client, financières et autres équipes internes pour aligner les priorités et garantir la préparation organisationnelle en lien avec les lancements.
• Améliorer le parcours logistique : Offrir de nouvelles capacités qui renforcent l'expérience B2B et B2B2C, en intégrant des éléments de gestion des actifs aux points d'intersection avec les flux de travail logistiques.
• Collaborer avec des partenaires externes : Collaborer avec les fournisseurs logistiques, selon les besoins, pour soutenir les améliorations de processus et les intégrations technologiques.
  
  

Compétences requises

• 7+ années d'expérience en gestion de produits avec une feuille de route éprouvée en gestion complète de flux de travail complexes et déterminants.
• Expérience éprouvée à livrer des résultats mesurables grâce à l'itération et à la livraison de nouvelles fonctionnalités au sein d'une plateforme existante.
• Capacité à traduire des besoins clients complexes en solutions produits complètes.
• Expérience dans des environnements SaaS ou des places de marchés dynamiques avec une capacité de croître rapidement.
• Excellente maîtrise technique, aisance à lire la documentation API, compréhension des flux de données et étroite collaboration avec les ingénieurs
• Compétences en prise de décision basée sur les données, exploitant les analyses et les boucles de rétroaction pour définir les priorités
• Excellentes compétences en travail d’équipe et capacité avérée à collaborer avec les équipes opérationnelles et les parties prenantes transverses
• Approche axée sur l'expérience client et passion pour l'amélioration des parcours utilisateurs tout en optimisant l'efficacité opérationnelle
• Atout : connaissance des systèmes de gestion d'entrepôt ou d'autres outils opérationnels
• Le bilinguisme est essentiel, tant à l'oral qu'à l'écrit.
  
  

Chez AppDirecte, nous croyons que l’innovation est à son meilleur dans un environnement favorisant la diversité de l’excellence, de l’expérience et de la pensée. Nous accueillons chaque « AppDirecteur » et « AppDirectrice » pour l’empreinte unique qui est la sienne. Nous favorisons un environnement inclusif et sans discrimination à l’égard de la race, de la religion, de l’âge, de l’orientation sexuelle et de l’identité de genre, afin de favoriser l’authenticité, la fierté et l’excellence. Dans cette optique, nous encourageons fortement les candidatures des personnes autochtones, des personnes handicapées, des personnes issues de la diversité des orientations sexuelles et des genres et/ou des personnes aux identités intersectionnelles.

Chez AppDirecte, nous prenons la protection de la vie privée très au sérieux. Pour plus d'informations sur notre utilisation et notre gestion des données personnelles des candidats, veuillez lire notre politique de confidentialité des candidats. Pour en savoir plus sur nos pratiques générales en matière de confidentialité, veuillez consulter l'avis de confidentialité d'AppDirecte: https://www.appdirect.com/about/privacy-notice

Veuillez noter que ce rôle nécessite une bonne connaissance de l'anglais puisque le/la candidat.e sélectionné.e devra collaborer avec des équipes situées, entre autres, aux États-Unis, en Inde, en Argentine, ainsi que dans les provinces de l'Ontario et de l'Alberta.

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About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Tackle, an AppDirect subsidiary

Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

About You

We’re on the hunt for a customer-obsessed Product Manager to join our Platform team, owning core platform capabilities on both the Tackle platform and Salesforce app integration, such as authentication, user management, onboarding, integrations, dashboards, and shared services that empower other domain teams. This puts you at the heart of powering cloud GTM journeys for some of the largest technology companies in the world. You’ll partner closely with engineering, design, and customer-facing teams to define a clear product vision, prioritize high-impact initiatives, and deliver solutions that make our platform more scalable, reliable, and valuable for customers. 

What you’ll do and how you’ll have an impact

• Product Ownership: Own the roadmap for core platform services, such as onboarding, integrations, authentication, user management, and shared tools, to enable domain teams to deliver customer value.
• Roadmap & Prioritization: Shape the Tackle roadmap, making thoughtful trade-offs between short-term delivery and long-term platform investments.
• Cross-Functional Collaboration: Partner closely with engineering, design, and go-to-market teams to ship features and iterate on feedback.
• Customer & Internal Feedback: Engage with customers and internal stakeholders to gather insights, validate solutions, and ensure that features solve real problems.
• Data-Informed Decisions: Use qualitative and quantitative data to prioritize work, define success metrics, and measure impact.
• Communication & Documentation: Clearly communicate plans, progress, and decisions to technical and non-technical stakeholders, producing concise, actionable product artifacts.
• Adoption: Support domain teams in effectively adopting platform capabilities, reducing friction and improving cross-team outcomes.

What we’re looking for

• 5+ years of product management experience in enterprise B2B SaaS products. 
• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, a related field, or equivalent practical experience.
• Experience owning a product area end-to-end, including roadmap definition, prioritization, delivery, and driving adoption.
• Experience shipping Platform capabilities such as integrations, authentication systems, user management, APIs, or shared services supporting multiple teams or products.
• Demonstrated ability to partner closely with engineering and design to translate ambiguous problems into clear requirements and shipped solutions.
• Comfort making prioritization trade-offs using customer insights, business context, and data  to effectively balance immediate needs with longer-term platform health.
• Experience engaging with customers and internal stakeholders to gather feedback, validate assumptions, and ensure solutions solve real problems.
• Strong communication skills, with the ability to clearly explain product decisions, trade-offs, and progress to both technical and non-technical audiences.
• Experience using qualitative and quantitative data to inform decisions, define success metrics, and measure impact.
• A collaborative mindset and interest in enabling other teams to move faster and build better products on shared platform capabilities.
• Have experience working with or building products on Salesforce, including familiarity with its data models and workflows (Nice to have).
• Have experience improving onboarding flows, identifying “aha moments,” and reducing time-to-value for a product or feature (Nice to have).

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

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Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Chef principal de produit 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you’ll play a critical role in shaping our future.

What you’ll do and how you’ll have an impact

• Own the AI-IT Ops product vision: Working with the Firstbase GM, define and execute the roadmap for AI-driven IT operations capabilities, identifying where automation and intelligence can replace manual workflows and create measurable efficiency gains for customers.
• Architect and launch new Firstbase editions: Lead the development of distinct product tiers, packages, and add-on products that expand Firstbase's addressable market through vertical-specific offerings, pricing/feature segmentation, and integration bundles within AppDirect's broader ecosystem. 
• Drive platform value metrics: Own the KPIs that demonstrate Firstbase's worth to customers and to AppDirect retention, expansion revenue, usage depth, NPS—and build product capabilities that directly move these numbers.
• Lead cross-functional transformation initiatives: Partner with engineering, design, operations, product marketing, sales channel, and internal teams to identify and execute on the highest-leverage opportunities for platform improvement, balancing quick wins against foundational investments.
• Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
• Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
• Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
• Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.
  
  

 What we are looking for

• 7+ years of Product Management experience with a track record of owning complex, high-impact workflows end-to-end
• Proven success in delivering measurable outcomes based on new feature iteration and delivery inside an existing platform.
• Ability to translate complex customer wants into fully developed product solutions.
• Experience in fast-paced SaaS or marketplace environments with the ability to ramp quickly
• Strong technical fluency, comfortable reading API documentation, understanding data flows, and collaborating closely with engineers
• Data-driven decision-making skills, leveraging analytics and feedback loops to inform priorities
• Excellent collaboration skills and proven ability to partner with operations teams and cross-functional stakeholders
• Customer experience mindset with a passion for improving user journeys while driving operational efficiency
• Familiarity with warehouse management systems or other Ops tooling is a bonus
• Bilingualism in spoken and written communication is essential
  
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

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About the role:

Are you a talented software engineer who’s excited to drive measurable business growth through technology? At Samsara, we’re looking for a Senior Software Engineer - Growth to help accelerate revenue by building products, systems, and AI agents that power scalable growth. You’ll work closely with our go-to-market (GTM) teams to identify opportunities, design and build solutions, and measure their real-world impact. We value engineers who are curious about the business, eager to learn new technologies, and capable of delivering quickly without compromising long-term quality. 

You’ll work across the full stack, from architecture and deployment to testing and iteration. Our stack includes Python for back-end development, JavaScript (Vue) for the front end, and AWS for infrastructure. We believe deeply in solving meaningful business problems through software, data, and collaboration across teams. The Growth Engineering team is the engine behind Samsara’s expansion and revenue acceleration. This role goes beyond writing code, it’s about engineering strategic impact across the customer journey and go-to-market lifecycle. You’ll partner with marketing, sales, and product to turn data-driven insights into experiments and platforms that scale.

If you thrive in a fast-paced environment, bring a sense of urgency, and love turning ideas into measurable results, we’d love to have you help shape the future of growth at Samsara.

This role is open to candidates residing anywhere in the US and Canada. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Leverage data to understand our customers and our funnel in depth, identify opportunity areas and execute projects to grow customers and revenue.
• Build and scale products that power Samsara's revenue engine, including customer acquisition funnels, revenue pipeline generation platforms, lead management infrastructure, and GTM AI products.
• Develop AI-powered products and agents that drive revenue pipeline and improve GTM operational efficiency - whether that's enhancing lead scoring models, automating content generation and multi-step GTM workflows, enriching data, or building smarter seller-facing tools.
• Partner closely with Product, Design, Sales, and Marketing to implement growth initiatives.
• Serve as a technical leader, mentoring junior engineers, driving engineering discussions and architectural decisions, influencing adoption of AI, and implementing product development best practices.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 6+ years of professional software engineering experience, preferably in full-stack or growth-focused environments.
• Proficiency in Python (Flask or similar frameworks) and JavaScript (ideally Vue.js or comparable frontend frameworks).
• Experience working with AWS or other cloud infrastructure platforms for deployment and scalability.
• Strong understanding of web architecture, performance optimization, and security best practices.
• Demonstrated ability to design, build, test, and deploy production-quality systems end-to-end.
• Experience using data and analytics to identify opportunities, measure impact, and iterate on solutions.
• Proven ability to collaborate cross-functionally with marketing, sales, and product teams to align technical solutions with business goals.
• Excellent debugging, technical communication, and problem-solving skills.

An ideal candidate also has:

• Strong business acumen and a curiosity about growth strategy, customer journeys, and go-to-market metrics.
• Adaptable, experiment-driven mindset with a track record of learning from testing and iteration in fast-paced environments.
• Experience using AWS services: Elastic Beanstalk, Amplify, Lambda, CloudFront, Kinesis, EventBridge and  experience developing Google Chrome Extensions
• Knowledge of any of the following GTM services: Salesforce, Contentful, Hightouch or any similar products.

The Moment We're In

Visier is at an inflection point. We have a category-leading product, a global customer base, and a growth trajectory that creates real opportunities to accelerate through acquisition. We are building a corporate development function that can identify, evaluate, and execute against those opportunities - and we are looking for the person who will do that work.

This is not a role that was created to have a role. There is a concrete mandate: find the right acquisition targets, build the analytical case, run a rigorous process, and help close deals that make Visier stronger. The work is real, the stakes are real, and the CFO you will work with has both the experience and the appetite to move.

What You'll Do

Build and own the acquisition pipeline. You will define the market map, identify target companies, develop relationships with founders and advisors, and work with external bankers to ensure we are seeing the right opportunities at the right time. You are not waiting for deals to come to you - you are building the system that surfaces them.

Do the financial work. You will build the models - DCF, comparables, precedent transactions, accretion/dilution, scenario analysis. You will stress-test assumptions, pressure-test valuations, and translate complex financial analysis into clear, defensible conclusions. The quality of the analysis is your responsibility.

Run diligence. You will coordinate end-to-end due diligence across financial, commercial, legal, and technical workstreams. You know what you're looking for, you know what a red flag looks like, and you know how to keep a process moving without cutting corners.

Prepare materials that drive decisions. You will write investment memos, opportunity assessments, and deal summaries for the CFO, CEO, and board. The materials you produce need to be clear, rigorous, and opinionated - not a data dump, but a point of view.

Support execution through close. You will be embedded in deal negotiation and transaction execution, working alongside legal, finance, and external advisors to get transactions across the line. You will also support integration planning so that what we buy actually delivers what the model said it would.

Track the market. You will stay close to the competitive landscape, M&A activity, and valuation dynamics in the workforce analytics and HR technology space so that Visier is always operating with current intelligence.

Who You Are

You came up through a deal environment. Whether that was investment banking, private equity, transaction advisory, or in-house corporate development, you have spent meaningful time executing real transactions - not advising on them from a distance, not doing research in support of someone else’s process, but actually in the work. You know what it feels like when a deal is moving well and when it isn’t.

You are analytically rigorous and intellectually honest. You build models that hold up, you find the issues in someone else’s model before they become problems, and you have the confidence to say when the numbers don’t support the thesis - even when people want them to. You are skeptical of received wisdom and comfortable defending a view.

You operate with ownership. You do not wait to be directed. You figure out what needs to happen next and you make it happen. You are comfortable with ambiguity, you manage your own workload without hand-holding, and when something falls through the cracks, you treat that as your failure to fix, not someone else’s.

You communicate clearly and work well with senior people. You write well. You present crisply. You can hold a conversation with a CFO, a CEO, or a founder without losing credibility - not because you perform confidence, but because you actually know what you’re talking about.

You are here to do the work, not to be seen doing it. We are a data-driven, substance-first organization. The right candidate is drawn to this role because of the quality of the mandate and the caliber of the people they will work with - not because it offers a platform or a title.

What We're Looking For

• 2–6 years of experience in investment banking, private equity, transaction advisory, or in-house corporate development, with hands-on deal execution across the full transaction lifecycle.
• Strong financial modeling skills - you build from scratch, you know where models break, and you can explain the output clearly to a non-technical audience.
• Experience running or coordinating due diligence processes, including financial statement analysis and commercial assessment.
• Demonstrated ability to prepare executive-level materials: investment memos, opportunity assessments, board presentations.
• Track record of working independently and managing multiple workstreams without close supervision.
• Experience in software, SaaS, or technology M&A is a meaningful advantage.
• CFA, CPA, or equivalent financial credential is an asset, not a requirement.

A Note on Fit

Visier is a cerebral, substance-first organization. We value intellectual rigor, directness, and the kind of confidence that doesn’t need to announce itself. We are a company that sells workforce intelligence - we hold our own people decisions to the same standard as the product.

This role will suit someone who wants to do genuinely hard, consequential work - someone who finds the analytical and commercial complexity of M&A intrinsically interesting, not just professionally useful. If you are looking for a high-visibility platform or a stepping stone to something more senior, this is probably not the right fit. If you are looking for a place where the quality of your thinking will matter more than your title, it might be exactly right.

Visier is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🌱 Most importantly, you share our values…

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

🚀 How we work & what we offer...

• Annual company All Hands in Vancouver, our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions
• Competitive salary, and top-tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type

Benefits and working arrangements may vary depending on your seniority, location and employment type. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

The Partner Merchant Interfaces - Integration team within Decisions Foundations is growing and we are looking for a Software Engineer II with a track record of leading projects and initiatives on the Partner Merchant Interfaces Team. You will be part of a fast paced team which is responsible for the APIs that Partners and Merchants use to integrate with Affirm, and also power some of our top partners like Amazon and Stripe.

What You'll Do
· With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work.
· You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs.
· You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts.
· You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process.

What We Look For
· You have a total of 1.5+ years of experience as a software engineer.
· You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin.
· You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes.
· You have experience designing, developing and launching APIs at scale using languages like Python or Kotlin.
· You have mastered taking a simple problem or business scenario into a solution that interacts with multiple software components, and executing on it by writing clear, easily understood, well tested and extensible code.
· You are comfortable navigating a large code base, debugging others' code, and providing feedback to other engineers through code reviews.
· Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders.
· You have strong verbal and written communication skills that support effective collaboration with our global engineering team.
· This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

About the team + role 

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Robinhood Social team is building Robinhood's social trading platform — a feed-based experience where traders share insights, follow one another, and discover market-moving information in real time. The product is currently in beta, making this a rare ground up opportunity to shape the future of social experiences at Robinhood from the ground up. You'll work closely with product, design, data, machine learning, and safety teams to build reliable, scalable systems that support high-volume content, user interactions, and personalized discovery.

As an Engineering Manager for the Social team, you will lead a group of engineers building core social trading features. You will set technical direction, drive execution against product goals, and ensure systems meet reliability and performance standards. You will partner cross-functionally to define priorities, translate product needs into technical plans, and deliver end product. You will also grow engineers through feedback, goal-setting, and career planning.

This role is based in our New York, NY office, with in-person attendance expected  5 days per week.

What you'll do

• Lead a team building and scaling social interactions, content feeds, and user discovery features
• Set and communicate clear technical direction aligned with product strategy, holding a high bar for quality, performance, and maintainability
• Partner cross-functionally with design, product, data, machine learning, and safety teams to shape the social experience
• Drive architectural decisions and foster a culture of high-quality code and strong engineering processes
• Foster a collaborative, inclusive team environment where engineers across levels can grow, take ownership, and do their best work
• Support engineers through hiring, onboarding, performance feedback, and career development

What you bring

• 7+ years of professional software engineering experience
• 2+ years of engineering management experience leading product-focused engineering teams
• Strong foundation in building consumer-facing products at scale, with experience working through the stack
• Deep understanding of web architecture and best practices for building modular, scalable systems within large, evolving codebases
• Experience building and operating distributed systems that handle high traffic or real-time data
• Proven ability to grow engineers across levels through mentorship, feedback, and clear expectations
• An execution-focused mindset, capable of navigating ambiguity and delivering results
• Clear communication with both technical and non-technical partners

Leadership expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Position Summary

We are looking for a Customer Support Specialist to join our growing team.

In this role, you will have the chance to shape how we serve our customers, help build new processes, and be part of a team that’s passionate about helping Health & Wellness professionals thrive. You will have autonomy and ownership over your work, with a supportive team to back you up.

If you’re someone who enjoys challenges, thrives in a fast-paced startup environment, and cares about making an impact in the health and wellness space, this could be the role for you.

Note: Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada.

What You’ll Be Doing

• Act as a problem-solver: understand customer needs, troubleshoot issues, and follow up to ensure resolution.
• Guide and train customers on the Practice Better platform so they can confidently use its features.
• Build deep product knowledge and share it with customers in clear, practical ways.
• Contribute to support resources like help articles and guides.
• Collect customer feedback, identify trends, and share insights with the development team.
• Log requests and keep teams updated on customer needs.
• Meet personal and team goals such as CSAT and response times while keeping customer satisfaction a top priority.

What You Bring

• 2+ years of relevant experience in a SaaS, Tech environment
• Proven ability to provide exceptional customer support
• Strong communication and collaboration skills, with a bias for clarity and action
• Experience with a modern support stack for instance — Zendesk, Guru, Slack, and JIRA
• Analytical, curious, and adaptable - you seek solutions, not perfection
• Comfortable operating in a fast-moving, growth-stage environment

Bonus Points

• You are results driven & strategic in your approach
• Able to work independently with little supervision in a remote environment

Compensation & Pay Transparency

At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends.

Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team.

Anticipated Salary Range (Canada): $55,000 – $65,000 /yr CAD

We take a holistic approach to compensation, combining salary, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being.

The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market.

What We Offer

Comprehensive Benefits

We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, as well as RRSP matching, generous paid parental leave, and annual learning stipends.

Remote-First, Connected Culture
Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter.

Wellness and Growth

• Unlimited vacation, built on trust, clear expectations, and real support for taking time off
• Company RRSP program with employer-matched contributions
• Comprehensive health and dental benefits from day 1
• $750 annual Health & Wellness Allowance
• $1,000 annual Learning & Development Allowance to support your growth
• $500 annual Home Office Allowance to set up a productive remote workspace
• Sprout Family: personalized support for family-building and fertility journeys
• Inkblot: confidential, digital mental health support from licensed professionals
• Company-wide holiday closure in December
• Regular virtual company-wide events, lunches, and team socials to stay connected

Role & Team

We are looking for an AI-experienced Delivery Operations Manager to own and improve how we deliver results to customers across complex, multi-team workflows. 

This is not a traditional project management role. You will design and implement AI systems that replace manual coordination with automation, reduce delivery risk, and give real-time visibility into progress across teams.You’ll work across Customer Success, Product and Engineering to ensure that fast paced, dependency-heavy delivery cycles stay on track—with fewer meetings, clearer ownership and earlier risk detection.

Our current AI toolkit: Claude, Claude Code, ChatGPT, NotionAI, Google Gemini, GitHub Copilot, Dust, Granola, Figma, NanoBanana

Time Zone Requirement: North America - East Coast Preferred

What You’ll Do

• Design, implement and monitor scalable AI systems & workflows (not just manage work)
• Drive execution across multi-week customer delivery cycles
• Ensure clarity on timelines, dependencies, and ownership across teams
• Replace manual status tracking with automated data capture
• Create visibility and accountability
• Anticipate and surface risks; proactively unblock teams
• Drive cross-functional alignment across Customer Success, Product and Engineering teams 

Skills & Experience 

• 5+ years of experience in operations, program management, or product/biz ops in dynamic technical product environments (enterprise B2B, SaaS) 
• Strong systems thinking - you simplify, automate, and scale
• Demonstrated use of AI in day-to-day work beyond basic writing tasks
• Proven track record of standing up and owning complex, cross-team processes
• Comfortable operating in ambiguity and pushing execution forward
• Genuine interest in working in climate; alignment with our values, commited to tackling the climate crisis together

Nice To Have

• Direct experience or demonstrable interest in working in the energy/climate/utility space
• Remote sensing experience 
• Experience working in globally distributed startup/scale up environments, especially in times of rapid growth

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

En tant que Responsable de Studio au sein d’un Studio de Vente Lucid, votre principale responsabilité sera de gérer directement, encadrer, développer et soutenir une équipe de vente afin d’articuler et de délivrer avec succès la marque Lucid et l’expérience de propriété. Ce rôle reportera directement au Responsable de Marché afin de diriger l’équipe du studio ainsi que les processus permettant au studio d’atteindre ses objectifs de ventes.

SANTÉ DE L’ACTIVITÉ

• Encadrer et motiver l’équipe de vente afin d’atteindre les objectifs de ventes, d’essais routiers, de livraisons et de productivité
  · Faire preuve de leadership commercial en effectuant des jeux de rôle et en maintenant une présence active dans les espaces en contact avec les clients
  · Former et développer l’équipe sur les processus de vente, de financement et de livraison
  · Analyser les données pour déterminer les stratégies commerciales optimales
  · Définir des objectifs individuels pour votre équipe, en veillant à ce que les processus et routines favorisent la constitution d’un pipeline et la création de propriétaires afin d’atteindre les objectifs du studio
  · Veiller à ce que l’équipe maîtrise tous les aspects liés à la connaissance des produits Lucid ainsi que les offres pertinentes de l’industrie automobile et le paysage concurrentiel
  · Viser l’excellence dans toutes les zones d’activité afin d’atteindre les attentes propres à l’emplacement concerné

ENGAGEMENT DES EMPLOYÉS

• Fournir un coaching ciblé et un développement des compétences pour les Spécialistes de Vente et les Ambassadeurs de Marque afin d’exceller dans les indicateurs de performance, avec des réunions individuelles hebdomadaires
  · Recruter, former et développer une équipe performante et axée sur le client, en veillant à ce que tous les postes soient pourvus en temps opportun
  · Fournir leadership, direction et accompagnement à tous les membres de l’équipe de vente afin d’assurer une expérience fluide pour les clients et l’ensemble de la communauté Lucid
  · Développer des équipes inclusives, diversifiées et performantes en définissant des processus efficaces et en développant l’équipe à travers des moments d’apprentissage
  · Définir des objectifs de vente, des échéances et des listes cibles pour les Spécialistes de Vente et suivre les résultats afin d’assurer l’exécution rapide des initiatives de génération de leads ou de marché
  · Faire preuve d’assurance dans les opérations et la planification de tous les aspects de l’activité, y compris l’élaboration des plans mensuels d’atteinte des ventes et la communication des résultats à l’équipe
  · Gérer les leads, rendez-vous, réservations et motiver l’équipe à obtenir des résultats en communiquant les initiatives de l’entreprise et en engageant l’équipe via un coaching efficace, la gestion de la performance et la formation

EXPÉRIENCE CLIENT

• Veiller à ce que tous les employés offrent une expérience de premier ordre à chaque interaction sur le plancher du studio, lors des essais routiers, et lors du suivi actif des leads
  · Responsabiliser et guider les employés face aux préoccupations complexes des clients afin de prendre des décisions dans l’intérêt du client tout en soutenant la mission de Lucid
  · Agir également en tant que Conseiller Commercial Senior, en gérant les clients à fort potentiel
  · Gérer la clientèle VIP
  · Votre leadership opérationnel contribuera à encadrer et former votre équipe de vente afin d’offrir une expérience exceptionnelle touchant à la fois le cœur et l’esprit du client

OPÉRATIONS DU STUDIO

• Assumer la responsabilité des opérations du studio afin d’assurer un parcours client fluide et sans friction, de la réservation jusqu’à la livraison
  · Superviser l’inventaire et la présentation du merchandising
  · Gérer et coordonner la planification des horaires de l’équipe du studio
  · Collaborer avec les Opérations Retail et coordonner avec les fournisseurs et prestataires de services selon les besoins
  · Veiller à ce que l’entretien des installations et la présentation du showroom respectent les standards de la marque
  · S’épanouir dans un environnement dynamique où l’innovation est incontournable et où le changement est constant
  · Assister dans les opérations quotidiennes selon les besoins

Qualifications

• Plus de 5 ans d’expérience en gestion de magasin dans le retail, le luxe ou l’hôtellerie
  · Expérience en gestion des ventes automobiles souhaitée
  · Diplôme de licence ou expérience équivalente en commerce, vente ou discipline associée
  · Expérience dans la direction d’une équipe de professionnels orientés vente capables d’atteindre leurs objectifs
  · Expérience dans la prise de décisions basées sur les données et la responsabilisation de l’équipe vis-à-vis des KPI
  · Solide expérience et capacité à diriger une équipe favorisant un environnement inclusif et collaboratif
  · Agir avec urgence et promouvoir l’excellence dans tous les objectifs de l’entreprise
  · Maîtrise de l’anglais ; une seconde langue est un atout
  · Maîtrise de Microsoft Office, des outils CRM (ex. : Salesforce) et des systèmes de gestion retail
  · Démontrer une passion pour les véhicules électriques et le marché des véhicules premium
  · Capacité à travailler en soirée et le week-end dans un environnement retail
  · Capacité à obtenir la licence appropriée du DMV de l’État, le cas échéant
  · Permis de conduire valide sans suspension au cours de l’année précédente. Les conducteurs de moins de 21 ans doivent avoir détenu un permis de conduire pendant au moins 3 ans et réussir la formation Lucid à l’embauche
  · Les exigences physiques incluent la capacité de se tordre, se pencher, s’accroupir, atteindre et rester debout pendant de longues périodes, avec ou sans aménagement raisonnable

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on sales, financing and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

• Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings
• Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner
• Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.
• Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.
• Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.
• Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.
• Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission
• Also acts as a Senior Sales Advisor, handling high-potential customers
• Clientele management for VIP customers
• Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.
• Supervise merchandising product inventory and display
• Manage and coordinate Studio team scheduling.
• Partner with Retail Operations and coordinate with vendors and service providers as needed
• Ensure facility maintenance and showroom presentation adhere to the brand standards
• Thrives in a fast-paced environment where innovation is inevitable, and change is expected.
• Assist with daily operations as needed

Qualifications:

• 5+ years of store management experience in retail, luxury or hospitality.
• Automotive sales management experience preferred
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.
• Experience making data driven decisions and holding team accountable to KPI’s
• Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
• Acts with urgency and champions excellence in all company objectives.
• Proficient in English with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment
• Ability to obtain appropriate state DMV licensing, where applicable
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.