OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $160,000 - $200,000 base salary range + annual bonus

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $167,000 - $220,000 base salary range + annual bonus

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $185,000 - $231,000 base salary range + annual bonus

Title: Co-op, Internal AI Operations - Summary 2026

Location: Remote

Term: 4 months

Start Date: May 4th, 2026

We're looking for a curious, hands-on Co-op / Intern to help develop and operationalize AI workflows and automations that change how our teams work every day. Reporting to the Chief of Staff, Office of the CEO, you will serve as our internal AI change agent and partner with AI Champions across the organization to identify and help build AI-powered solutions that drive measurable efficiency gains and unlock capacity across the business. This is a role for someone with a strong interest in technology who’s excited to get hands-on with AI and ready to experiment, learn through failure, and adapt quickly along the way.

WHAT YOU'LL DO:

• Partner with AI Champions across the organization to identify workflows that we can automate or accelerate using AI at a global SaaS company
• Assist in building and prototyping AI-powered automations and workflows using tools like Gemini, the Anthropic API, Zapier, or similar platforms
• Test, iterate, and improve based on real feedback from the teams you are working with
• Track, document, and report on results to measure real impact across the organization
• Gain direct exposure to executive-level decision making by working closely with the Chief of Staff and leadership team to report on program progress

WHAT YOU’LL NEED:

• Interest in Building with AI: Some understanding on how to create AI agents is an asset. Personal projects, hackathons, and self-directed experiments count just as much as coursework
• Technical Skills: Knowledge or interest in working with APIs, AI tooling, and automation platforms such as Anthropic AI, Gemini, or Zapier. Basic programming/scripting skills are an asset (i.e. Python, JavaScript).
• Creativity and Innovation: You seek new and better ways of doing things, test ideas quickly, learn from what breaks, and implement improvements quickly
• Operations Skills: You're drawn to how things work and how to make them work better. You spot inefficiencies, think in systems, and find satisfaction in building something that runs smoothly
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: Clearly conveys thoughts both written and verbal, listening attentively and asking questions for clarification and understanding
• Nice to have: Educational background in Engineering/Computer Science discipline or equivalent experience.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. 

[**Optional] Read more about our people, process, and technology on our Code blog http://code.hootsuite.com

See what our university co-ops do and say about working at Hootsuite http://code.hootsuite.com/co-ops/

In all we do, our six guiding principles light the way:

Step Up:  Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-AD #LI-Remote

We're looking for a Revenue Enablement Manager for our Sales Office to own the enablement experience for Hootsuite's global seller community of Account Executives, Sales Development Representatives, and partner-facing roles. This is a hands-on, high-impact position responsible for translating Hootsuite's enterprise Go-To-Market strategy into the programs, content, and skills that give our sellers a competitive edge.

This role works at the intersection of strategy and execution building the programs, playbooks, coaching frameworks, and learning systems that directly influence how quickly and effectively our sellers perform. The measure of this role is field impact: quota attainment, pipeline, and win rates.

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain sales playbooks, talk tracks, frameworks, and competitive assets in close partnership with Marketing, ensuring sellers always have current, field-tested materials at the moment they need it.
• Translate Hootsuite's GTM positioning and value-based selling methodology into training programs that are practical, repeatable, and directly applicable to driving active pipeline.
• Build and manage a coaching cadence for the seller community, leveraging AI to surface conversation intelligence insights, identify skill gaps, and create targeted coaching interventions in partnership with frontline sales managers.
• Design and deliver enablement programs for operational launches, GTM plays, and strategic initiatives in coordination with Product Marketing, RevOps, and Sales Leadership to ensure field readiness ahead of each launch.
• Partner with RevOps to drive adoption of new tools, processes, and CRM workflows, translating operational changes into clear, field-facing learning experiences that minimize friction and accelerate uptake.
• Maintain a continuous learning rhythm for tenured sellers through micro-learning, peer-led sessions, and skills clinics that reinforce messaging, sharpen technique, and build confidence in competitive deals.
• Establish and track enablement metrics tied to seller performance such as program completion, methodology adoption, and pipeline contribution and iterate programs based on field data and manager feedback.
• Serve as an active member of the Revenue Enablement Council, contributing field insights and ensuring seller-facing initiatives are properly sequenced, scoped, and communicated across the GTM organization.
• Perform other related duties as assigned 

WHAT YOU’LL NEED

• 8+ years of experience in sales enablement, sales training, or a quota-carrying sales role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus.
• Demonstrated experience designing and delivering enablement programs with measurable impact on ramp time, quota attainment, or win rates
• Experience with AI-powered GTM tools, including conversational intelligence platforms, AI-assisted content generation, and personalized learning systems, with a practical understanding of how to integrate these tools into seller workflows to drive adoption and performance.
• Strong working knowledge of enterprise sales methodologies (e.g., MEDDIC, Command the Message, Challenger, Value Selling) and the ability to apply them in practical field contexts
• Experience leveraging Gong or equivalent conversation intelligence platforms to analyze seller performance and build coaching programs
• Familiarity with Salesforce, LMS platforms, and modern sales content management tools (e.g., Highspot, Accord)
• Proven ability to work cross-functionally with Sales Leadership, Product Marketing, and RevOps to build programs that land in the field
• Strong facilitation and communication skills. Equally effective designing an asynchronous learning module and running a live workshop with a room full of senior AEs

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention.

This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. 

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations.
• Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners.
• Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and expansion.
• Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change that affects how they show up with customers.
• Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows. Turn process and system changes into clear enablement experiences that reduce friction and increase consistency across the team.
• Build a continuous learning program for CSMs and renewal owners through initiatives that reinforce value-based engagement, commercial acumen, and multi-threaded relationship building.
• Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption, iterating based on field feedback and CS leadership input.
• Serve as an active member of the Revenue Enablement Council, representing the post-sale voice and ensuring customer office initiatives are properly coordinated and sequenced across the broader GTM organization.

WHAT YOU’LL NEED

• 8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus. 
• Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
• Deep understanding of the customer success motion  health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
• Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows to improve retention outcomes and commercial effectiveness.
• Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
• Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs that are both commercially rigorous and customer-centric
• Strong facilitation and communication skills. Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
• Ability to translate complex product value into clear, customer-facing narratives and internal training that builds commercial confidence across the post-sale team

WHO YOU ARE

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

Chief of Staff to the CEO

Company Overview

Archera empowers organizations of all sizes to optimize their cloud costs through unique, short-term, insured commitments. Hundreds of customers rely on Archera's innovative FinTech solutions to increase their cloud ROI while accelerating revenue objectives and service agility.

Archera's unique cloud rate insurance products and free FinOps platform enable teams to accurately predict and plan infrastructure growth, maximize commitment-based savings, and hedge against market demands and evolving cloud service provider offerings. Archera works closely with AWS, Microsoft Azure, and Google Cloud, along with a broad partner ecosystem, to help customers execute financially prudent cloud strategies.

Position Overview

Archera is seeking a Chief of Staff to the CEO to act as a strategic partner and operational force multiplier, reporting directly to the Chief Executive Officer. This role is designed to remove the CEO from day-to-day execution by building systems, driving high-priority initiatives, and ensuring the business runs with clarity and independence. You will operate as an extension of the CEO—owning critical initiatives, managing high-stakes decisions, and creating the operating infrastructure that enables the company to scale.

Key Responsibilities

• Drive high-priority, cross-functional initiatives, acting as a project lead and unblocking operational bottlenecks across the company
• Serve as the CEO’s primary thought partner, managing the flow of information and execution for high-impact, time-sensitive decisions
• Design and implement operating systems, delegation frameworks, and company rituals that enable teams to execute without direct CEO involvement
• Manage and prioritize the CEO’s focus, creating leverage by shifting attention toward long-term strategy, hiring, and company-building initiatives
• Prepare and refine executive-level materials, including board decks, investor updates, and internal communications
• Oversee key business metrics, financial performance, and customer insights to inform strategic planning and decision-making
• Support fundraising and investor relations efforts, including reporting, diligence, and ongoing stakeholder management

Qualifications

• 2–4 years of experience in a Chief of Staff, operations, consulting, or finance role within a fast-paced, high-growth environment
• Proven ability to build processes, operating systems, and delegation infrastructure that create leverage across an organization
• Strong business judgment with the ability to operate independently on critical, time-sensitive decisions
• Exceptional communication skills, with the ability to synthesize complex information for executive and board-level audiences
• Experience working closely with senior leadership on strategic initiatives, financial planning, or company operations
• Highly organized, process-oriented, and execution-driven, with a bias toward ownership and accountability
• Background that complements a founder-led environment (e.g., operations, finance, or strategy-heavy roles)

Initial 90-Day Focus

Operational Systems

• Establish delegation infrastructure for the CEO’s office, including weekly, monthly, and quarterly operating rhythms
• Develop SOPs and decision frameworks to reduce reliance on the CEO for recurring operational decisions
• Build and maintain agents and automations to support recurring, high impact operations across the business

Strategic Alignment

• Define and document key company priorities (Mission, Outcomes, Competencies) across major initiatives
• Support ownership and tracking of the operating budget, including headcount and discretionary spend
• Implement processes for forecasting and ensure clean financial close governance & stakeholder reporting

Benefits

• Competitive salary and equity package
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Flexible PTO and company holidays
• Remote-first culture with a focus on autonomy and impact

We do not engage external search firms.

Archera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As a Principal Architect for EPM, you will be a senior member of the technical team that sets the vision and overall design of our software solutions. You will partner closely with product engineering, platform teams, and stakeholders across the Office of the CTO to shape the next generation of our EPM platform. This role sits at the intersection of large-scale cloud architecture, big data systems, and product engineering. You will define architectural direction, drive key technical decisions, and ensure our platform continues to scale securely and efficiently as our customer base and data volumes grow.

What You’ll Do

• Set the technical vision and architectural direction for the EPM platform
• Partner with product engineering teams to design scalable, resilient, cloud-native services
• Drive technical decisions across scalability, resilience, security, and cost optimization
• Document and communicate architectural decisions, trade-offs, and roadmaps to engineering teams, leadership, and cross-functional stakeholders
• Provide input on technology selection and help drive best practices for cloud-native development, observability, and operational excellence
• Help define overall architectural principles, frameworks, and standards that other product teams can adopt
• Contribute to the architecture strategy as it aligns to the EPM and broader platform product roadmap
• Mentor senior engineers and architects, raising the technical bar across the organization

What You’ll Bring

• 10+ years of experience delivering and supporting enterprise-ready cloud-based systems, with at least 3+ years in a Principal, Staff, or Architect-level role
• Deep expertise with at least one major public cloud (AWS, Azure, or GCP) and working familiarity with others
• Hands-on experience architecting big data and analytics platforms, including ingestion, schema design, partitioning, and query performance tuning across technologies such as Elastic, ClickHouse, Databricks, or similar
• Microservices and cloud-native design patterns, including containerization and orchestration (Docker, Kubernetes)
• Solid understanding of modern design patterns and practices such as Infrastructure as Code (Terraform) and CI/CD
• Competency in a core programming language
• Demonstrated experience leading architecture for SaaS platforms at meaningful scale
• Experience with the full lifecycle of development and product release in an agile environment
• You can move fluently between architectural diagrams and a code review
• Strong ability to communicate well with all aspects of the business, from individual engineers to executive stakeholders

Nice To Have

• Event streaming platforms (Kafka) and stream processing (Flink, Spark Streaming)
• Service mesh technologies (Istio) and continuous delivery tooling (ArgoCD)
• Experience designing security and compliance in regulated environments (SOC 2, FedRAMP, ISO 27001)
• Prior experience in privileged access, endpoint security, or the broader cybersecurity domain

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-DF1

Role Description

Dropbox is looking for a Staff Product Designer to lead design for CompanyOS within the New Initiatives Org. CompanyOS is an AI‑native operating system for work that Dropbox uses internally to plan, execute, and measure the most critical initiatives happening across the company.

In this role, you’ll have the opportunity to operate as the design owner of a 0 → 1 product, partnering directly with OCEO (Office of the CEO), product, and engineering to turn ambiguous problems into clear, intuitive workflows that deliver real impact for Dropboxers.

Reporting into the Director of Product for New Initiatives, the ideal candidate combines deep product taste with strong execution, has a track record of designing new products from scratch, and is obsessed with customers while thriving in zero-to-one environments with high ambiguity and autonomy.

Responsibilities

• Collaborate with cross-functional teams, OCEO (Office of the CEO), engineering, and product, to define and drive the user experience and interface of CompanyOS.
• Develop and iterate on wireframes, mockups, and prototypes to communicate design ideas, and user flows effectively.
• Conduct user research and usability testing to gather insights and inform design decisions.
• Translate complex technical concepts and requirements into intuitive, accessible, and engaging user experiences.
• Push design quality with Dropbox design systems and collaborate with engineering to ship quality experiences. 
• Incorporate feedback from stakeholders, team members, and users to refine and improve the user experience of CompanyOS continually.
• Stay informed of the competitive landscape, industry trends, and emerging technologies in the AI and productivity spaces, using these insights to inform your design work.

Requirements

• 10+ years of experience in product design.
• Exceptional craft and attention to detail in visual design, interaction design, and prototyping.
• Proficiency with prototyping tools to showcase complex features and web flows.
• Strong customer obsession with extensive experience leveraging UX research for foundational insights and iterative design.
• Experience spanning the full product lifecycle, from discovery to launch and iteration, turning ambiguous problems and big ideas into a product and executing it flawlessly.
• Ownership mindset with a proactive approach to driving projects and teams forward.
• Excellent communication skills and comfortable presenting demos to an executive audience, talking to customers, and aligning with cross-functional partners.

Role Description

Dropbox is looking for a Staff Product Designer to lead design for CompanyOS within the New Initiatives Org. CompanyOS is an AI‑native operating system for work that Dropbox uses internally to plan, execute, and measure the most critical initiatives happening across the company.

In this role, you’ll have the opportunity partnering directly with OCEO (Office of the CEO), product, and engineering to turn ambiguous problems into clear, intuitive workflows that deliver real impact for Dropboxers.

Reporting into the Director of Product for New Initiatives, the ideal candidate combines deep product taste with strong execution, has a track record of designing new products from scratch, and is obsessed with customers while thriving in zero-to-one environments with high ambiguity and autonomy.

Responsibilities

• Collaborate with cross-functional teams, OCEO (Office of the CEO), engineering, and product, to define and drive the user experience and interface of CompanyOS.
• Develop and iterate on wireframes, mockups, and prototypes to communicate design ideas, and user flows effectively.
• Conduct user research and usability testing to gather insights and inform design decisions.
• Translate complex technical concepts and requirements into intuitive, accessible, and engaging user experiences.
• Push design quality with Dropbox design systems and collaborate with engineering to ship quality experiences. 
• Incorporate feedback from stakeholders, team members, and users to refine and improve the user experience of CompanyOS continually.
• Stay informed of the competitive landscape, industry trends, and emerging technologies in the AI and productivity spaces, using these insights to inform your design work.

Requirements

• 10+ years of experience in product design.
• Exceptional craft and attention to detail in visual design, interaction design, and prototyping.
• Proficiency with prototyping tools to showcase complex features and web flows.
• Strong customer obsession with extensive experience leveraging UX research for foundational insights and iterative design.
• Experience spanning the full product lifecycle, from discovery to launch and iteration, turning ambiguous problems and big ideas into a product and executing it flawlessly.
• Ownership mindset with a proactive approach to driving projects and teams forward.
• Excellent communication skills and comfortable presenting demos to an executive audience, talking to customers, and aligning with cross-functional partners.

Senior Director Campus Support (Multi-Campus) 

Hillel Ontario | Regional Team | Hybrid (Campus visits required)

Reports to: Senior Vice President

Start date: July 6, 2026

Hillel Ontario (Toronto, ON) is a recognized leader in the international Hillel movement, serving over 14,000 Jewish students across nine universities and amplifying vibrant Jewish campus life. We centralize organizational expertise so our campus professionals can focus on student engagement, leadership development, learning, and building meaningful community connections. Hillel embraces religious and political diversity, supporting a broad spectrum of identities through innovative programming, immersive experiences, and student leadership development. We empower the next generation of Jewish leaders to make an enduring impact on Jewish life, Israel, and the world.

About the Role

As Hillel Ontario continues to expand its impact across campuses, we are seeking a dynamic and experienced Sr. Director Campus Support (DCS) to empower our campus teams in achieving success & engagement goals. This role serves as a critical bridge between senior leadership and campus teams, ensuring alignment, clarity, and strong execution across the organization.

This is a hands-on leadership role requiring regular in-person presence across multiple campuses to coach, support, and elevate team performance and overall impact. These campus visits will augment remote support and contact with students and campus staff alike.

This Sr. DCS will strengthen campus performance by establishing clear accountability, building team capacity, and providing the training, tools, and resources campus teams need to effectively advance organizational priorities—including scaling student engagement, leadership development, and advocacy initiatives toward our goal of reaching 10,000 students.

This opportunity is designed for a seasoned, high-energy leader who thrives in fast-paced environments and is passionate about supporting frontline professionals and student leaders. You will play a key role in translating organizational vision into meaningful, on-the-ground impact, ensuring campus teams are empowered, aligned, and equipped to meet the evolving needs of Jewish students and the broader campus community.

Key Responsibilities

Strategic Leadership & Execution

• Partner with Senior Leadership to operationalize organizational priorities across campuses, ensuring alignment with the unique context of each campus.
• Translate high-level strategy into clear frameworks, goals, and plans that enable campus teams to execute effectively with clear success metrics. 
• Provide ongoing coaching and strategic support to campus professionals, helping them navigate challenges, prioritize effectively, and continuously improve their work.
• Ensure effective implementation of central frameworks across campus engagement areas, including education, wellness, and leadership development at the campus level. 
• Monitor, track, and report on implementation progress across campuses to drive consistency and accountability.
• Surface barriers to execution and work cross-functionally to resolve them.

Team Leadership & Development

• Provide hands-on, in-the-field coaching during regular campus visits.
• Translate organizational priorities into clear, actionable expectations and success metrics for campus teams.
• Supervise, coach, and mentor campus leads/directors across multiple campuses, providing onboarding, ongoing cohort support, and the training, resources, and guidance needed 
• Support campus staff in goal-setting, performance management, and professional growth, fostering leadership development and strengthening team capacity.
• Foster a culture of accountability, innovation, wellbeing, and continuous improvement.

Campus Impact & Student Engagement

• Guide campus teams in designing and executing impactful, student-led programming in areas of advocacy, wellness, education, and leadership development.
• Encourage creativity, ownership, and diverse expressions of Jewish identity and community.
• Ensure alignment between organizational goals and campus-level engagement strategies.
• Maintain strong relationships with key student leaders to incorporate and amplify their perspective

Operations & Organizational Effectiveness

• Ensure strong operational discipline across campuses (planning, budgeting, reporting, CRM usage) to enable effective program delivery and alignment with organizational goals.
• Oversee campus-level data tracking and reporting.
• Coach campuses in building sustainable systems and workflows.
• Identify gaps and implement solutions that improve efficiency and impact.
• Standardize best practices across campuses while allowing for appropriate local nuance.

Crisis Leadership & Student Support

• Ensure staff feel supported and equipped to navigate complex situations
• Provide calm, steady leadership during moments of campus tension or crisis
• Coordinate with internal teams and campus partners to support student wellbeing and safety

Cross-Organizational Alignment

• Act as a key bridge between campus teams and central functional leaders to ensure alignment between campus execution and organizational strategy.
• Collaborate with the Chief Engagement & Innovation Officer and central team to support successful rollout of initiatives

Qualifications & Skills

• 7+ years of leadership experience in community engagement, campus work, nonprofit management, or a related field
• Deep understanding of Jewish campus life, Israel engagement, and current campus dynamics
• Demonstrated experience working with and developing emerging professionals, with the ability to coach, mentor, and support their growth
• Proven experience managing and developing remote high-performing teams
• Strong strategic thinking with the ability to execute and drive results
• Exceptional interpersonal and coaching skills
• Highly organized with strong project and time management skills
• Comfortable working in a fast-paced, evolving environment

Who You Are

• A relationship-builder who thrives on connecting with people 
• A thoughtful leader who builds trust while maintaining accountability
• Comfortable holding high standards and addressing underperformance directly
• Skilled at developing emerging leaders
• Able to build and reinforce scalable structures and processes
• Able to navigate and reinforce cross-functional priorities
• A positive, motivating presence with “roll-up-your-sleeves” energy, who brings strong “good vibes” to teams

Why Join Hillel Ontario

By joining our team, you will:

• Play a key role in shaping the future of Jewish campus life across Ontario
• Work within a collaborative, mission-driven, and innovative environment
• Support and develop talented professionals making real impact on the ground

Compensation & Benefits

• $90,000.00 - $100,000.00 Competitive salary commensurate with experience
• Comprehensive benefits package
• Generous vacation and Jewish holiday policy
• Ongoing professional development opportunities
• Relocation to Canada is supported, with visa sponsorship available for qualified candidates.
   
   

What you'll be doing:

Reporting to the CTO, you will lead at least two engineering pods, each focused on key application areas within our product. You’ll play a hands-on leadership role—guiding teams, shaping technical direction, and contributing directly to code and system design.

We believe in leading from the front. You don’t need to be the strongest engineer on the team, but you should be comfortable rolling up your sleeves regularly and setting a strong technical example.

You’ll be product- and outcome-focused, with a sharp sense of where to invest time and energy and where not to. You’ll work closely with Product Owners to deeply understand our business domains, help shape product vision, and drive meaningful results.

You’ll also help build your teams. Hiring great engineers is a critical part of this role, so experience attracting, assessing, and onboarding high-quality talent is important.

We genuinely value focus and efficiency. Meetings should be purposeful and structured. If you love excessive ceremonies, status updates, or meetings for their own sake, this role likely isn’t the right fit.

Our tech stack experience requirements are intentionally flexible. We expect strong engineers to adapt quickly. Experience with TypeScript, React, Python, Django, or .NET is a plus—but not a prerequisite.

The role’s key responsibilities are listed below:

• Own product outcome for our flagship incentive compensation management product.
• Lead a data engineering team and a web application team, each with 4-6 senior/staff engineers. Hire a third data team.
• Strong ability to understand and frame business problems, and translate them into high-impact technical solutions. Often identifying simpler or more scalable alternatives that better serve both immediate and future needs.
• Strong technical judgement to architect opinionated yet extensible enterprise software.
• Contribute hands-on to coding and system design
• Collaborate with Product Owners on feature ideation and prioritization
• Strong understanding of data modeling, data pipelines, and data processing systems (batch and/or real-time)
• Ability to make architectural tradeoffs across data storage, compute, and performance in high-scale environments
• Ensure clear communication across teams when it matters most
• Hire and grow high-performing engineers

What we're looking for:

• You’re excited to work at a startup and enjoy building processes from the ground up
• You’re a strong communicator and a creative storyteller
• You can confidently manage multiple stakeholders, both internal and external
• You ask thoughtful questions and bring genuine curiosity about people and their career paths
• You’re a culture builder and positive team influence
• You’re entrepreneurial, collaborative, and action-oriented
• You bring a high level of professionalism and respect for confidentiality
• You have meticulous attention to detail

What success looks like:

First 30 Days — Learn, Engage, and Contribute

• Build a strong understanding of Forma’s product, including the core “happy paths” across key user workflows
• Ramp on the technical stack, architecture, and development processes
• Establish trust and working relationships with your engineering teams, Product, and leadership
• Contribute hands-on to the codebase and begin participating in system design discussions
• Deliver and ship initial tasks across teams to gain familiarity with execution and deployment pipelines

Success looks like: You are actively contributing, understand how the system works at a high level, and are building credibility with the team.

60 Days — Own, Align, and Influence

• Develop a clear understanding of the broader product landscape and underlying system architecture (backend services, data pipelines, and application layers)
• Identify key technical and organizational bottlenecks impacting team velocity or product quality
• Build strong alignment with stakeholders on priorities, tradeoffs, and technical direction
• Begin participating in hiring, interviewing, and coaching to strengthen the team
• Contribute to system design and architectural decisions with increasing ownership

Success looks like: You are influencing technical direction, helping teams prioritize effectively, and contributing to team growth.

90 Days — Lead, Scale, and Deliver Impact

• Take full ownership of engineering outcomes across your teams, ensuring consistent delivery and high velocity
• Establish clear patterns for task prioritization, execution, and cross-team coordination
• Propose and drive meaningful improvements across architecture, processes, or team structure
• Lead the design and implementation of a significant system (e.g., backend service, data pipeline, or platform capability)
• Actively shape hiring strategy and build a high-performing, engaged engineering organization

Success looks like: You are operating as a trusted technical and organizational leader—driving execution, making strong decisions, and delivering scalable impact.

Additional Job Info:

• This position is for an existing vacancy

The ML Platform Engineering team at Afresh is responsible for building and maintaining the foundational infrastructure and tooling that powers all of our machine learning and applied science solutions. We provide the shared components and services that enable our teams to develop, deploy, and scale robust ML models. This includes a performant data API, configurable featurization, reliable forecasting systems, highly parallel optimization engines, and scalable training pipelines, and deep experimentation capabilities. As our product suite and customer base grow, so does the scale and complexity of what our platform needs to support, gracefully accommodating predictions and simulations across various time scales (hours, days, weeks), complex data hierarchies (pallets on a truck, shelves of mangos in a store, chunks of fruit in a bowl), and endless configuration possibilities (average shelf fullness, backroom loads, truck capacities).

About the Role

As a Staff ML Platform Engineer on the ML Platform Engineering team, you will be instrumental in elevating our core ML platform to its next level of performance, reliability, and scalability. You'll work on the critical infrastructure that directly enables all of Afresh's Machine Learning and Applied Science teams to innovate faster and deliver impact. Your contributions will empower our product suite, including our flagship Prediction Engine, to power replenishment decisions on more than 15% of all produce sold in the United States.

What You'll Do:

• In your first 3 months, you'll partner with ML, Applied Science, and engineering leadership to identify the highest-leverage gaps in our ML platform and shape a multi-quarter technical strategy to close them.
• By the end of your first 6 months, you will have driven a platform-level initiative that meaningfully changes what's possible at Afresh — establishing the architecture for real-time inference across the company, redesigning model configuration and deployment end-to-end, or rebuilding our distributed inference layer for an order-of-magnitude growth in scale — while raising the bar across the ML org through design reviews and mentorship of other senior engineers.

Skills and Experience

• BS in Computer Science or a relevant technical field.
• 7+ years of professional software development experience with a proven track record of shipping high-quality applications and services.
• Experience working collaboratively with machine learning engineers, data scientists, or applied scientists on large-scale software projects involving machine learning models.
• You possess a genuine curiosity about ML modeling (e.g., demand forecasting, state estimation, ordering policy). You aren't just building "pipes"; you want to understand what is flowing through them. 
• You have a deep understanding of how scientists work and build tools that bridge the gap between a research notebook and production-grade software. 
• Technical leadership experience and a demonstrated ability to mentor junior engineers.
• Deep expertise in library design, API design, data structures, and algorithms.
• Strong familiarity with the Python ecosystem (NumPy, Pandas, Torch, PySpark). While our stack is Python-heavy, we value engineers who are stack-agnostic and focus on solving fundamental distributed systems problems. 
• Proven ability to architect high-throughput distributed inference systems using Spark, Dask, or Ray. 
• Experience in engineering robust data architectures with a focus on schema evolution and performance tuning. 
• Experience with end-to-end orchestration (lineage tracking, resource scheduling, self-healing pipelines).

Tech Stack: Our backend is pure Python (NumPy, Pandas, Torch, PySpark, Cython, orchestrated in Airflow). We use Databricks as our data warehouse. While we'd like you to have very good familiarity with Python, many of our problems are stack-agnostic.

This position is not eligible for company sponsorship.

Salary Band in Canada (CAD): $148,000 - $242,000

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our solutions help thousands of organizations across 150 countries execute with speed and precision.

We pride ourselves on having an inclusive, supportive, coaching culture, giving you the opportunity to build lasting relationships with all our team members and senior leadership.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

WORK ARRANGEMENT

This is a hybrid role based out of our leased Markham, Ontario office (target opening date: July 2026). In alignment with Redwood’s Canada In-Office Policy, the following schedule applies:

• Monday and Tuesday are mandatory in-office days for all GTA-based employees.

• Wednesday through Friday are flexible — work from the office or remotely based on team needs, project requirements, and personal preference.

• A monthly innovation and team-building day will be held in-office. 

• All GTA-based employees are required to be in-office for one full week (Monday–Friday) each fiscal quarter. Dates are communicated at least four weeks in advance.

Given the nature of this role — supporting multiple ELT members and serving as the operational anchor for the Markham office — additional in-office presence may be expected during leadership visits, executive offsites, and key planning periods. Flexibility to be on-site when it matters most is essential to success in this position.

YOUR IMPACT

As Redwood opens its first Canadian office in Markham, Ontario, this newly created role sits at the intersection of two critical functions: launching and running a best-in-class physical workspace, and providing high-impact executive support to 3-4 members of our Executive Leadership Team (ELT).

You will be the on-the-ground force that brings our Markham office to life — establishing culture, coordinating the day-to-day, and making sure local team members have everything they need to do their best work. Simultaneously, you will operate as a trusted executive partner, keeping senior leaders organized, on time, and focused on what matters most.

You will collaborate closely with two other EAs (based in Florida and Virginia) to ensure consistent, high-quality executive support, and you will report to the Chief of Staff to the CEO. This is a high-impact, high-trust role for someone who is deeply organized, proactive, and energized by variety.

Office Management (40% time)

• Support all activities related to the opening of our leased Markham office, including coordinating with vendors, building management, and IT to ensure readiness for a July 2026 launch — target headcount of 40–55 employees by end of year.

• Serve as the primary point of contact for all office-related matters — facilities, supplies, equipment, maintenance, and vendor relationships.

• Create a welcoming, functional, and well-organized work environment that reflects Redwood's culture and supports both on-site meetings and remote engagement.

• Plan and execute in-office employee engagement events, team meetings, all-hands gatherings, and culture moments that connect local employees to the broader global organization.

• Own office budgets, expense tracking, and invoice processing related to facilities and operational needs.

• Establish and maintain office policies, procedures, and safety protocols in compliance with local regulations and Redwood's global standards.

• Partner with IT, HR/People, and Finance to support seamless onboarding experiences for new hires based in or visiting the Markham office.

• Manage relationships with building management, security, cleaning services, and other local service providers.

• Act as a cultural ambassador — helping remote employees feel connected when they visit, and ensuring local employees feel part of One Redwood.

Executive Assistance (60% time) 

• Provide proactive, anticipatory calendar management for 3-4 ELT members, including one semi-local to the Greater Toronto Area and others based remotely. 

• Coordinate complex, multi-party meeting scheduling across time zones, balancing competing priorities with professionalism and good judgment.

• Manage end-to-end domestic and international travel arrangements including flights, accommodations, ground transportation, visa/entry requirements, and detailed travel itineraries.

• Own expense management — accurately processing and submitting expense reports and ensuring timely reconciliation for supported executives.

• Coordinate logistics for leadership offsites and cross-functional executive sessions — including room booking, A/V, catering, and materials.

• Maintain organized digital filing systems, shared drives, and reference documents for ELT members.

• Collaborate with the EA team in the US to share best practices, align on processes, and cover for one another as needed.

• Handle sensitive and confidential information with complete discretion and professionalism at all times.

YOUR EXPERIENCE

• 4+ years of combined experience in office management, executive assistance, or administrative operations, ideally within a fast-paced technology or SaaS environment.

• Bachelor’s degree in Business Administration, Communications, or a related field.

• Demonstrated experience managing complex, multi-stakeholder calendars and travel logistics across time zones.

• Proven ability to manage an office environment independently — from vendor relationships to facilities operations to employee engagement.

• Exceptional organizational skills with the ability to juggle multiple priorities, adapt to shifting demands, and maintain high-quality output under pressure.

• Strong written and verbal communication skills; comfortable drafting executive communications and interfacing with senior leaders.

• High degree of discretion and integrity when handling confidential information.

• Proficiency with modern productivity and collaboration tools including Google Workspace or Microsoft 365, Slack, Zoom, and expense management platforms. 

• Self-starter mindset with a bias for action — you don't wait to be asked, you anticipate needs and move forward with confidence.

• Comfortable operating in a global, remote-first organization where communication, autonomy, and clarity are critical.

Nice to Have

• Experience leveraging AI tools (e.g., ChatGPT, Claude, or similar) to automate repetitive tasks, streamline workflows, or surface insights. 

• Experience supporting C-suite or senior ELT executives in a global organization.

• Familiarity with Greenhouse, Workday, or similar HR/ATS platforms.

• Background in helping stand up or scale a new office location.

• Experience coordinating events, offsites, or company-wide meetings at scale.

WHY REDWOOD

This is a rare opportunity to put your fingerprints on something new. You will not be inheriting an established office — you will be building one. From day one, you will have a direct line to senior leadership, genuine ownership of your work, and the ability to shape how Redwood shows up in Canada.

We are a company that moves fast, values curiosity, and believes in giving people the autonomy to own their outcomes. If you thrive in environments where no two days are the same, where your contributions are visible, and where "it's not my job" is not in your vocabulary — you will find a home here.

Pay Transparency: The typical base salary range for this position is 87,175 - 99,875 CAD annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Final compensation will be determined based on the candidate's skills, experience, and relevant qualifications.

Vacancy Status: Existing vacancy

AI Transparency Disclosure: As part of our commitment to hiring transparency and in compliance with Ontario law, please be advised that we utilize artificial intelligence (AI) tools during our interview process. Specifically, we may use an AI-enabled notetaking assistant to help capture and summarize interview discussions. This tool is used solely to assist our hiring team in summarizing candidate information; all final hiring and selection decisions are made exclusively by individuals on the hiring team.

Role & Team

As a Staff Engineer, you will work across multiple teams to evolve a suite of web and internal tools that enable utility companies to more effectively manage risks associated with climate change and wildfires.

We are seeking improvement in the following areas:

• Performance & Scalability: ensure that our product can handle 3x YoY growth 
• Accelerate time to value of new product capabilities
• Reduce the amount of manual work required to ingest vegetation analysis into our customer facing tools

At Overstory, our Staff Engineers are hands-on technical leaders whose influence extends beyond their team either through leading cross team initiatives, making technology choices for critical aspects of our technology platform or solving for critical technical challenges within teams enabling our business to achieve our rapid scaling plans (growing 3x YoY). 

This role will start off being primarily team scoped solving critical scaling challenges. There is scope to expand remit as we grow.

Time zone requirement: Europe (GMT/WET, CET, EET) and Eastern North America (NST, AST, EST)

What You'll Do

Technical Skills:

• Broad and deep understanding of system design with an ability to select the correct paradigm/technology given the situation and constraints.  
• Develops a deep understanding of our business domains and how technology can be applied to drive business impact. 
• Innovates and introduces new technologies or methodologies.
• Resolves complex technical challenges with innovative solutions.

Ownership:

• Leads cross-team initiatives or leads on architectural system design at team level
• Drives pragmatic technology choices/decisions making sensible trade offs in order to  balance current and future business needs.
• Defines coding standards and engineering best practices.
• Evaluates and recommends new tools and technologies.
• Hands-on contribution 

Leadership:

• Mentors and coaches engineers.
• Influences technical decisions at the organizational level.
• Collaborates with product managers and CTO to inform how technology can influence or enable the product strategy.

Skills & Experience

• Experience of working in a high growth scaleup environment 
• Product minded and able to demonstrate significant impact you have had on a business through the application of technology
• Proven experience of full stack development across the following (or similar) technologies: React/Typescript, Python/fastAPI, Postgres DB, Data pipelines)
• Comfortable working in a build it, run it environment (GCP, cloud run, grafana, k8s) - or similar
• Ability to design and implement scalable and resilient systems
• Strong leadership skills with the ability to mentor and coach engineers at all levels
• Excellent communication skills and ability to collaborate effectively in a cross-functional team environment
• Passion for learning and staying updated with evolving technologies and industry trends

Nice To Have

• Demonstrated experience scaling large distributed architectures
• Experience working in a remote-first environment
• Experience working with satellite data and/or imagery

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are seeking a dynamic and driven Chief of Staff  to join our External Relations team. The ideal candidate will possess exceptional strategic planning, project management, data analysis, and stakeholder management skills to propel our organization forward. Reporting directly to the Chief External Relations Officer and working closely with all members of the External Relations leadership team, the Chief of Staff  will play a vital role in identifying and executing impactful strategies and processes, enabling our school district, philanthropy, and strategic partnerships teams to operate effectively and scale. As the Chief of Staff, you will be challenged with a diverse array of opportunities to make a meaningful impact on our organization.

1. Business Operations

• Lead the operating rhythm for the External Relations organization, including planning cycles, leadership meetings, quarterly business reviews, and performance tracking against OKRs and key risks
• Implement and continually improve organizational systems and processes for goal-setting, decision-making, data tracking, and accountability
• Ensure the External Relations team has accurate timely data by working with the analytics team to analyze and surface insights from performance dashboards and guide strategic prioritization; ensure dashboard data fidelity 
• Support organizational design, hiring priorities, and onboarding for new External relations team members
• Build cross team culture and engagement, including organizing and facilitating leadership offsites, External Relations all-hands meetings, and internal communications that strengthen cohesion and transparency

2. Strategic Projects

• Lead and manage high-impact projects that advance Khan Academy’s growth and revenue goals  
• Provide analytical and strategic support to External Relations Leadership in evaluating business performance and new opportunities
• Build revenue and impact models to guide strategic discussions and planning
• Translate ambiguity into structure - define success metrics, clarify ownership, and ensure progress against strategic priorities
• Serve as a trusted thought partner for the Chief External Relations Officer in preparing for board meetings, external engagements, and major presentations

3. Cross-Functional Collaboration

• Act as  connective tissue between teams to ensure shared goals are clear, dependencies are managed, and execution is coordinated
• Partner with Analytics to define business rules, success metrics, and performance frameworks that inform decision-making
• Work closely with Product, Content, and Finance teams to align on shared goals, co-develop offerings, and ensure go-to-market plans reflect the needs of learners, teachers, parents and administrators
• Collaborate with the other Strategy & Operations leaders to coordinate on central processes such as: OKR planning, Quarterly Business Reviews and ad hoc projects 

WHAT YOU BRING

• 7+ years of professional experience, including at least 5 years in a strategic, operational, or Chief of Staff–type role within a mission-driven, fast-paced organization.
• Proven success in project management and organizational operations, with a track record of leading complex, cross-functional initiatives to completion.
• Strong analytical and problem-solving skills, with experience using data to inform strategic decisions, measure outcomes, and build analytical models.
• Experience in K-12 education go to market strategy or B2B go to market roles.
• Excellent written and verbal communication skills, including experience preparing executive-level materials such as board decks, OKR reports, or strategy memos.
• Demonstrated ability to build trusted relationships across teams and levels, serving as a connector, advisor, and thought partner to senior leaders.
• High degree of organization, attention to detail, and follow-through; able to manage multiple work streams and deadlines simultaneously.
• Deep commitment to Khan Academy’s mission of providing a free, world-class education for anyone, anywhere, and an understanding of the public education ecosystem (districts, philanthropy, and partnerships).
• A background in consulting, investment banking or business operations is a plus.
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The compensation band for this role is $120,800 - $135,900 USD annually for candidates based in the United States and $163,238 - $183,643 CAD annually for candidates based in Canada.

The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. 

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

About the Data Science Organization 

Northbeam’s Data Science organization serves as the intelligence layer of the company, owning the end-to-end science behind marketing measurement and optimization. This includes developing and advancing our core methodologies—Media Mix Modeling (MMM), Incrementality testing, causal multi-touch attribution (MTA), calibration and validation frameworks, and large-scale experimentation systems. The team is also responsible for AI-driven insights, recommendations, and the creation of reusable, scalable, and rigorously validated scientific systems that power Northbeam’s product and customer value.

About the Role

We are seeking a Staff Data Scientist to advance the statistical and experimentation foundations of Northbeam’s marketing intelligence products, including MMM, Incrementality, Insights, and Recommendation engines.  This is a full-stack data scientist role, operating across the entire lifecycle—from researching and developing advanced statistical and causal inference approaches to implementing, deploying, and maintaining production systems.

You will work at the intersection of R&D and product, owning modeling end-to-end: from data exploration and experimental design to model validation, production integration, and live system iteration. You will bring a deep understanding of statistical modeling techniques and, critically, the assumptions underlying them. This role requires strong judgment in selecting, stress-testing, and adapting models to real-world marketing data where ideal conditions rarely exist.

This is a high-agency, hands-on role, requiring comfort shifting between deep technical work, cross-functional collaboration, and customer-facing problem solving as business needs evolve.

Your Impact

• Develop and evolve statistical and causal inference methodologies that strengthen the rigor and reliability of Northbeam’s marketing measurement products.
• Enhance the accuracy, robustness, and scalability of existing MMM pipelines.
• Write production-quality Python and SQL, collaborating closely with Engineering to integrate statistical workflows into scalable systems.
• Rigorously assess model assumptions, identify potential sources of bias, and implement mitigation strategies.
• Debug data and modeling issues in production and improve the reliability of customer-facing results.
• Translate complex statistical reasoning into clear, decision-ready insights for internal stakeholders and customers.

What You Bring

• Bachelor’s degree in Mathematics, Computer Science, or a highly quantitative STEM field (Master’s preferred).
• 6+ years of applied experience in data science, machine learning, or statistical modeling roles.
• Deep applied experience in statistics and causal inference, including hands-on ownership of experiment design (A/B testing, geo-based experiments, or quasi-experimental methods), power analysis, and interpretation of lift.
• Strong understanding of regression, time series modeling, Bayesian methods, and model evaluation in real-world business settings.
• Experience translating statistical research or experimentation frameworks into production-ready systems.
• Proficiency in Python and SQL, with experience working on modern data platforms and statistical modeling libraries.
• Experience working with production code and comfort making changes to live models and pipelines.
• Interest in (or prior experience with) marketing measurement, including MMM and incrementality, with a strong desire to deepen domain expertise.
• Thrives in a small, fast-paced environment, with the ability to drive projects end-to-end.
• Strong communication skills, with comfort explaining technical concepts to non-technical audiences and supporting customer-facing investigations.
• A growth mindset and genuine curiosity about improving measurement quality and decision-making.

Bonus Skills & Experience

• Experience in marketing attribution, MMM, incrementality, or related marketing measurement challenges.
• Experience with optimization techniques (e.g., linear programming, mixed-integer programming) applied in production systems.
• Familiarity with MLOps practices and data pipeline orchestration tools.
• Startup Experiences.
• PhD in a quantitative field. 

Why Northbeam

Unlike most Series A+ companies, we have a proven business model, strong revenue, and a growing waitlist of customers eager for the products we’re building. We are in a high growth phase and we are nearly profitable.

We sit at the center of the performance-marketing ecosystem with deep partnerships across major ad platforms (Meta, Snap, TikTok, AppLovin, and more). Our unique combination of high-quality partner integrations, rich 1st-party data, and a robust identity graph gives us an advantage that is extremely difficult for competitors to replicate.

Northbeam is where top-tier data talent can directly shape the industry’s most important measurement challenges at scale.

#LI-Remote

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Location: Toronto preferred

Reports to: Chief of Staff to the CEO

The Opportunity

Narvar is hiring! We are seeking a Strategy & Transformation Lead to join the Office of the CEO. This is a high-visibility, high-impact role designed for a professional who can bridge the gap between complex data and strategic storytelling. You will be responsible for defining how Narvar measures success in the age of AI, driving critical CEO-sponsored initiatives, and crafting relevant narratives on Narvar’s business and product evolution.

This is a unique opportunity for someone who enjoys bridging strategy to execution and exploring unchartered territory in how to evaluate a scaling business.  

Day-to-day

1. Analytics & Strategic Storytelling 

As the primary analytical lead for the Office of the CEO, you will define how Narvar communicates its value to the Board, investors, and the market.

• Value Framework: Evolve the metrics and logic for how we value products in an AI-first world
• Board & Executive Comms: Partner with the CoS to communicate data and key insights to the Board and Executive team. You will translate complex operational data into clear, persuasive narratives that highlight Narvar's strategic trajectory.
• Performance Architecture: Design and maintain a "Control Tower"— develop and evolve a suite of dashboards and KPIs that provide real-time visibility into business health and efficiency.

2. AI Transformation Program Management

You will drive a central role in Narvar’s internal AI evolution.

• Use Case Prioritization: Partner with cross-functional leaders (Engineering, GTM, Finance, CX) to identify, define, and rank-order internal AI use cases and tool deployments.
• Measurement Frameworks: Own the "Source of Truth" for AI progress. You will develop and track leading indicators (e.g., tool adoption) and lagging indicators (e.g., ticket resolution, time-to-value) to prove the transformation’s impact.
• Change Management: Ensure that AI initiatives aren't just "pilots" but are integrated into the core operational fabric of the company - including closing skill set gaps.

3. CEO-Sponsored Initiatives 

Take on additional CEO‑sponsored cross‑functional initiatives (AI‑adjacent or otherwise) where similar skills are needed: structured problem‑solving, cross‑org execution, and change leadership.

What we’re looking for

You are a high-level individual contributor who thrives in a "partnership" model. You don't need a large team to be effective; you need data, a goal, and the autonomy to build the solution.

• Experience: 6–10 years in Management Consulting, Investment Banking, or Strategy/BizOps at a high-growth technology company. Startup and transformation experience within the E-commerce/Retail SaaS/B2B space is strongly preferred.
• Data-Driven Rigor: A passion for measurement. You are comfortable defining KPIs, designing skill frameworks, and building models to quantify business value.
• Narrative Mastery: You have a gift for slide design and executive writing. You can take raw data and turn it into a story that influences a Boardroom.
• High Agency: A self-motivated, "builder" mindset. You thrive in fast-paced environments and can manage multiple high-priority strategic initiatives without losing sight of the details. You enjoy collaboration and constant communication across diverse teams.
• AI Fluency: Familiar with modern AI and productivity tools (LLM-based copilots, automation, BI). You have a practical, "human-first" lens on how non-technical teams adopt new tech.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role: 

Cresta’s AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments. A critical part of that mission is enabling our AI Agents to seamlessly integrate with customers’ CCaaS platforms (Contact Center as a Service), including voice and digital channels — and to smoothly transition conversations between AI and human agents when needed.

This team is focused on building the backend systems that allow our AI Agents to:

• Integrate deeply with leading CCaaS platforms
• Participate in live customer conversations across voice and chat
• Maintain full conversation state and context
• Perform real-time actions within the CCaaS ecosystem
• Seamlessly hand off conversations to human agents — without losing context, history, or workflow state
• Support human agents with AI assistance after transfer

We are looking for strong backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration.

As a Staff Backend Engineer, you will lead the architecture and technical direction of Cresta’s AI Agent integration platform. You will define how our AI Agents connect to, operate within, and scale across complex enterprise ecosystems.

Why This Role Is Unique: 

• AI + Real-Time Systems: Work on infrastructure that enables AI Agents to participate in live conversations at scale.
• Enterprise-Grade Integrations: Design robust integrations with major CCaaS platforms and customer systems.
• Human-AI Collaboration: Build the systems that make AI-to-human handoff seamless, contextual, and reliable.
• High-Impact Engineering: This is a highly visible, high-impact role shaping the backbone of how AI Agents operate in mission-critical customer environments.

If you’re a strong backend engineer who wants to apply your expertise to real-world AI systems operating inside complex enterprise ecosystems, this role offers that opportunity.

Responsibilities: 

• Lead the architecture and evolution of Cresta’s AI Agent integration framework across CCaaS platforms.
• Design scalable, extensible backend systems that manage real-time conversation state, session lifecycle, and context propagation.
• Establish architectural patterns for AI-to-human handoff that ensure durability, reliability, and seamless customer experience.
• Define integration strategies for voice, chat, messaging, routing, and agent desktop APIs across enterprise platforms.
• Drive system design for high availability, low latency, and fault tolerance in real-time environments.
• Set standards for observability, monitoring, incident response, and operational excellence.
• Partner closely with ML engineers to operationalize AI Agent capabilities into production-grade systems.
• Influence technical roadmap and prioritization in collaboration with engineering leadership.
• Mentor senior engineers and raise the bar for backend engineering excellence across the organization.
• Lead complex cross-team technical initiatives from design through production rollout.

Qualifications We Value: 

• Bachelor’s degree in Computer Science or related field.
• 8+ years of experience building scalable backend systems in production environments.
• Demonstrated experience leading architecture for large-scale distributed systems.
• Deep expertise in API design (REST, gRPC) and service-oriented architectures.
• Strong understanding of real-time communication systems and low-latency system design.
• Experience designing integrations with third-party enterprise platforms and APIs.
• Proven track record of driving technical direction across teams.
• Experience with containerized environments (Kubernetes, Docker).
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Strong expertise in reliability engineering, observability, and enterprise-grade security.
• Experience with CCaaS platforms, contact center systems, or real-time communications is highly valued.
• Familiarity with AI Agents, LLM-based systems, or AI orchestration platforms is a strong plus.

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees 
• PTO: 3 weeks in Canada 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

L’opportunité
Le ou la Partenaire Total Rewards agit comme conseiller(ère) auprès des dirigeant(e)s sénior des cinq grandes fonctions de Unity (Grow & AI, Développement/Produit, COO, G&A ou Ventes & Marketing) et fait partie intégrante du « trio » People, aux côtés de Stratégie de talents et Acquisition de talents. Dans ce rôle, vous collaborez étroitement avec les dirigeant(e)s fonctionnel(le)s sénior pour concevoir, mettre en place et livrer les programmes de rémunération et de planification des effectifs de Unity. On vous fera confiance pour travailler avec un haut niveau d’autonomie et de jugement, en tirant parti au besoin de l’expertise centralisée en récompenses, tout en appliquant vos connaissances avancées en rémunération, vos analyses du marché et votre compréhension des enjeux d’affaires pour que les programmes de Unity demeurent concurrentiels, équitables et alignés sur les priorités de chaque fonction.

Ce que vous allez faire

• Collaborer étroitement au sein du « trio » afin d’assurer une communication fluide et un alignement constant, tout en agissant comme conseiller(ère) principal(e) auprès des leaders fonctionnel(le)s pour la rémunération et la planification des effectifs, y compris pour l’orientation sur les programmes de rémunération et les investissements dans la main-d’œuvre.
• Participer aux rencontres de direction de la fonction (comités de direction, rencontres hors site, QBR) en tant que membre intégré du trio de direction des talents.
• Conseiller sur les questions de rémunération liées aux embauches, promotions, rétention, réorganisations et transformations d’affaires, jusqu’au niveau de vice‑président(e) principal(e) (SVP), en veillant à l’alignement avec la philosophie et la gouvernance de Unity.
• Interpréter et appliquer l’architecture des postes, les échelles salariales, les cadres de réattribution d’actions et les programmes de reconnaissance de façon pertinente pour les activités, en s’appuyant sur les équipes centralisées de Rémunération et d’Actions lorsque des connaissances plus pointues sont nécessaires.
• Suivre l’évolution du marché, les pratiques de rémunération, la rapidité des promotions et les tendances en matière de reconnaissance; signaler les risques et recommander des ajustements aux équipes fonctionnelles et à la direction Total Rewards.
• Faciliter et administrer les cycles de rémunération et les programmes hors cycle, en apportant le contexte d’affaires aux décisions d’investissement et aux discussions de calibration.
• Fournir une rétroaction structurée aux équipes centralisées de Rémunération et d’Avantages sociaux sur l’efficacité des programmes, les cas particuliers et les besoins d’affaires en évolution.
• Utiliser l’Analyste en rémunération – Programmes et soutien Total Rewards pour les analyses complexes et les projets spécifiques, et veiller à une utilisation efficace des ressources de soutien.
• Maintenir des connaissances à jour sur les programmes Total Rewards de Unity et sur les tendances du marché pertinentes grâce à une collaboration continue avec les équipes centralisées.

Ce que nous recherchons

• Posséder une expérience concrète en rémunération, récompenses ou consultation en Total Rewards, idéalement dans un milieu technologique ou en forte croissance.
• Démontrer la capacité de conseiller les dirigeant(e)s d’affaires sur la stratégie de rémunération, les décisions salariales et les tendances du marché.
• Maîtriser ou connaître la tarification de marché, l’administration de plans incitatifs/bonis ou de programmes d’actions; démontrer la capacité d’apprendre rapidement et de se développer dans des domaines plus avancés au besoin.
• Détenir de fortes compétences analytiques, en utilisation de tableurs et en communication; une expérience avec Workday, Pave ou des systèmes similaires est un atout.

Vous avez peut-être également

• Expérience dans un environnement global comportant des structures de rémunération et des pratiques de gouvernance complexes.
• Capacité à concilier les besoins d’affaires locaux et une approche cohérente et harmonisée des programmes Total Rewards à l’échelle de l’entreprise.

Information supplémentaire

• Le support à la relocalisation n’est pas disponible pour ce poste
• Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste

Avantages
Chez Unity, nous voulons que nos membres d’équipe s’épanouissent. Nous offrons un large éventail d’avantages conçus pour soutenir le bien-être et l’équilibre travail-vie personnelle.

Veuillez noter: L’admissibilité aux avantages, les offres spécifiques et la couverture varient selon le pays et le statut d’emploi.

Bien que les avantages précis puissent varier, voici certaines des façons dont nous nous efforçons de prendre soin de nos membres d’équipe admissibles à l’échelle mondiale : assurance santé, vie et invalidité complète | Subvention pour les déplacements | Participation des employés à l’actionnariat | Régimes de retraite/pension compétitifs | Vacances et congés personnels généreux | Soutien aux nouveaux parents grâce à des congés et des programmes de soutien aux familles | Collations offertes au bureau | Programmes et soutien en matière de santé mentale et de bien-être | Groupes-ressources pour employés | Programme mondial d’aide aux employés | Programmes de formation et de perfectionnement | Programme de bénévolat et de jumelage de dons

La vie chez Unity
Unity [NYSE : U] est le premier moteur de jeu au monde, propulsant les expériences de plus de 3 milliards d’utilisateurs(rices) chaque mois. Les plus grands jeux mobiles, les titres indépendants PC les plus populaires, des jeux console parmi les plus innovants, ainsi que la quasi-totalité des principales expériences XR et jeux Web sont développés, déployés et optimisés avec Unity.

Unity accompagne également des équipes dans des secteurs tels que l’automobile, l’industrie manufacturière et la santé pour concevoir, simuler et collaborer en 3D - comblant ainsi l’écart entre les idées et la réalité. Pour plus d’informations, veuillez visiter www.unity.com.

Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Si vous êtes en situation de handicap ou avez des besoins spécifiques nécessitant des aménagements pour que votre entretien se déroule dans les meilleures conditions, nous vous invitons à remplir ce formulaire afin de nous en informer et que nous puissions faire le nécessaire.

Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.

Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.

La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour les prospects et les candidats. Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.

The opportunity
The Total Rewards Partner serves as an advisor to senior leaders within one of Unity’s five business functions (Grow & AI, Engineering/Product, COO, G&A, or Sales & Marketing) and is a core member of the People “Trio” alongside Talent Strategy and Talent Acquisition. In this role, you will partner closely with senior functional leaders to design, implement, and deliver Unity’s compensation and headcount planning programs. You will be trusted to operate with a high degree of autonomy and judgment, leveraging centralized rewards expertise as needed, while applying your knowledge of advanced compensation, market insights, and business acumen to ensure Unity’s programs remain competitive, equitable, and aligned with functional priorities.

What you'll be doing

• As part of the “Trio,” partner closely to ensure seamless communication and alignment while serving as the primary advisor to functional leaders on compensation and headcount planning, including guidance on pay programs and workforce investments.
• Participate in functional leadership meetings (staff, offsites, QBRs) as an embedded member of the Talent Leadership Trio
• Advise on compensation matters for hires, promotions, retention, reorganizations, and business transformations up to and including SVP, ensuring alignment to Unity’s philosophy and governance
• Interpret and apply job architecture, salary ranges, equity refresh frameworks, and recognition programs in a business-relevant way, leveraging centralized Compensation and Equity teams where deeper expertise is required
• Monitor market trends, pay practices, promotion velocity, and recognition patterns; surface risks and recommend course corrections to function and Total Rewards leadership
• Facilitate and administer compensation cycles and off-cycle programs, bringing business context to investment decisions and calibration discussions
• Provide structured feedback to centralized Compensation and Benefits teams on program effectiveness, edge cases, and evolving business needs
• Utilize the Compensation Analyst – Programs & Total Rewards Enablement for complex, project-based analyses and ensure efficient use of support resources
• Maintain up-to-date knowledge of Unity’s Total Rewards programs and relevant market developments through ongoing partnership with centralized teams

What we're looking for

• Hands-on experience in compensation, rewards, or total rewards consulting, preferably in a technology or high-growth environment
• Demonstrated ability to advise business leaders on compensation strategy, pay decisions, and market trends
• Familiarity with market pricing, incentive/bonus plan administration, or equity programs; ability to learn and scale quickly into advanced areas as needed
• Strong analytical, spreadsheets, and communication skills; experience with Workday, Pave, or similar systems preferred

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-HL1

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We’re looking for a Staff UX Researcher to join our Design team. The heart of this role is not just conducting research, but building the high-performance engine that powers user understanding across our entire product. You will be the architect of our "People Who Do Research" (PWDR) program, empowering our Design team to conduct their own tactical research while you provide the methodological rigor, technical guardrails, and strategic oversight. We are looking for an expert who can lead our transition into AI-enhanced research operations—acting as the essential "Human-in-the-Loop" to ensure that as we accelerate our workflows, our insights remain grounded, ethical, and highly actionable.

You will play a vital role in scaling our impact, serving as a coach and consultant to product teams as they navigate the complexities of U.S. school districts. By building the playbooks and knowledge systems that turn raw data into institutional wisdom, you will help us fulfill the mission of the organization: to provide a free, world-class education to anyone, anywhere. 

WHAT YOU’LL DO

• PWDR Program leadership and enablement: Refine and scale our "People Who Do Research" program. You will empower designers and product triads to conduct high-quality tactical UXR research (both qual and quant)  by providing the playbooks, training, and mentorship necessary to maintain rigorous standards across the team.
• AI strategy and research operations: Design, propose, and manage a research tech stack (including Dovetail) powered by responsible AI. You will implement automated workflows for recruiting, synthesis, and insight distribution, serving as the UXR "Human-in-the-Loop" authority to ensure AI-generated outputs are grounded, ethical, and accurate.
• Cross-product research, synthesis, and leadership:  Act as the Design Leadership Team’s expert on customer and user profiles, end-to-end user journeys, and forward-looking research. You will synthesize insights that span multiple product surface areas to identify "connective tissue," strategic gaps, and opportunities that go beyond the scope of individual embedded researchers or designers on product teams.
• Strategic advisory and methodological governance: Serve as a high-level internal consultant, guiding teams on the selection of lean vs. rigorous methodologies. You will lead or co-facilitate complex mixed-method studies when business needs require, providing the foundational frameworks (blueprints, journey maps) that keep teams aligned with the "big picture."
• Support the design team with on-site research in schools, providing guidance and ethical scaffolding, and ensuring legal compliance. U.S. based travel up to 20%.

Responsibilities may change as business and team needs evolve.

WHAT YOU BRING

• Mastery of research methods and rigor: 12+ years of UX research experience in complex enterprise software or SaaS environments. You have a deep command of the craft that allows you to spot flaws in research design or AI-generated summaries.
• Coaching skills: Proven experience in mentorship, coaching, or building "Research Ops" programs. You find as much professional fulfillment in enabling others to do great as you do in conducting the research yourself.
• Responsible AI fluency: Deep technical curiosity regarding GenAI and LLMs, with a practical understanding of their limitations. You know how to leverage AI for speed while acting as the ultimate guardrail for quality and ethics.
• Operational architecture: A track record of building scalable systems, templates, and workflows that have successfully improved the velocity and quality of a design organization.
• Design and product fluency: A sophisticated understanding of the product development lifecycle (PDLC) and software development lifecycle (SDLC), enabling you to integrate research checkpoints into the existing workflows of designers and engineers seamlessly.
• Communication and influence: Exceptional communication skills and "executive presence," with the ability to convince cross-functional leaders of the value of democratized (yet governed) research.
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

Qualities we value in ourselves, and those who join our team:

• Introspective, mature, low-ego, and emotionally intelligent
• Growth mindset, willingness to learn and to teach others
• Proactively seek out the people and info you need to move work forward and unblock yourself
• High comfort level working within a strong top-down product vision led by our CEO, Sal Khan
• Able to balance the immediate tactical needs of helping deliver and ship features with scouting ahead for what’s next
• Comfortable with ever-shifting priorities and ambiguous situations, like you’d experience in a startup
• Willing to roll your sleeves up and pitch in when a project goes off-script
• Excited about education and engaging learning experiences, deeply curious about how and why people learn

NOTE: Submitting a portfolio with your application is required. We're looking for a portfolio that highlights the parts of your background and experience that are relevant to the job description. Applications without a portfolio link or attachment (plus password if required) will not be considered.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The compensation band for this role is $152,908 - $172,022 USD annually for candidates based in the United States and $206,626 - $232,455 CAD annually for candidates based in Canada.

The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. 

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

Staff Product Manager
Location: Remote (US)
Reports to: Chief Product Officer

Finite State partners with product security teams, the guardians of our connected world, to
create transparency for their connected devices and supply chains. Our platform handles
connected devices and embedded systems across all industries, including those found in
enterprises, healthcare, utilities, connected vehicles, manufacturing facilities, critical
infrastructure, and government entities.
We are a fast-growing series-B company with a fully distributed workforce. Led by a team of
seasoned experts, we are a mission-driven team passionate about arming our customers with
the actionable insights, critical vulnerability data, and remediation guidance necessary to
mitigate product risk and protect the connected attack surface. We are committed to a remote
first culture.
The Role
We’re building ambitious new product and service offerings at Finite State, and we’re looking for
a Staff Product Manager who can both work strategically and dig into the details when
necessary.
This is a strategic, high-visibility role for a PM who:
• Has deep domain knowledge in product security or adjacent cybersecurity areas and
understands how security practitioners think and buy
• Excels at synthesizing qualitative and quantitative data to drive good product decisions
• Is fluent in AI tools for research, content generation, and synthesis — and uses them to
multiply their output
• Is excited to help build the industry’s first agentic product security assurance team
What You’ll Do
• Own a product area end-to-end. Understand customer and market needs, define the
key outcomes and metrics for product and customer success, steer our development
teams to build the right things, and measure the results
• Be the expert on your domain. Develop deep understanding of the product security
assurance challenges that our customers are tackling
• Automate your job. Use AI automation to ensure that we always have the latest data
driving our product decisions
• Own product messaging for customers and the market. Support our go-to-market
organization with useful and relevant product information as we ship new and improved
capabilities

• Build across software and services. Our combination of software and services is key
to our success. Partner with our services team to deliver the best outcomes for
customers.
What You Bring
• 8+ years in product management with at least 3 years in B2B enterprise software in
cybersecurity or an adjacent area. You must be comfortable working with complex
technical products.
• Domain experience in security-adjacent products. You’ve worked on products where
security, compliance, or risk management is a core part of the value proposition — not
just a feature.
• Market intelligence as a core skill. You’re a strong researcher and synthesizer. You
can take a messy landscape of customer conversations, competitive moves, usage data,
and regulatory shifts and turn it into a clear, actionable picture that an engineer can read
and act on.
• AI aptitude. Our team uses AI for research, content generation, synthesis, and analysis.
You’ve built AI capabilities in your products and used AI to automate product work with
repeatable feedback loops.
• Strong communication skills. As a fully remote organization using AI to accelerate, we
rely on clear written communication and data to make decisions.
• GTM partnership mindset. You understand how product decisions connect to revenue.
Why Finite State?
• Be part of building the leading platform for connected device cybersecurity
• Join a fast-moving team that values transparency, innovation and impact
• Work fully remotely with a high degree of autonomy and ownership
• Comprehensive benefits
• Investment: learning stipends to support your professional development
• Equity: share in our growth and success
• Help solve some of the most pressing cybersecurity challenges facing connected device
manufacturers and the millions of people who depend on them

About Buildkite

At Buildkite, we’re on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies — including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high-growth tech companies.

Role Overview

We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale.

This is a deeply technical, post-sale advisory role. You will spend the majority of your time on architecture, debugging and guiding implementation, while partnering with CSMs and AEs who own the commercial relationship. You need to earn credibility with staff level engineers and communicate delivery strategy to VP and CTO-level stakeholders in the same breath. This is a senior IC role with expectations around mentorship and internal contribution.

What You’ll Do

• Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle
• Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
• Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context
• Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams
• Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership
• Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
• Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team

You’re a Strong Fit if You Have

• 3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role
• Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required
• A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure)
• Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you will regularly debug pipelines, review customer code, and prototype solutions alongside engineering teams, and it’s core to how you build technical credibility
• Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams
• Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes
• A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious
• Experience mentoring junior colleagues and contributing to team-wide capability uplift

Nice to Have

• Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle. As Buildkite’s hosted agents platform grows, mobile build expertise is an increasingly valuable addition to the team
• Experience with large-scale monorepo architectures or complex multi-team pipeline configurations
• Prior experience in a high-growth SaaS or developer tools company
• Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows.

Why You’ll Love Working at Buildkite

• Remote-first culture and support for work-life balance
• Competitive compensation and benefits package
• Meaningful work alongside some of the most innovative engineering teams in tech
• Opportunities for professional growth, learning, and career development
• A supportive, collaborative team culture where your ideas and expertise matter

Compensation - $140-155K 

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As a Chief of Staff at Array, you will be responsible for strategic, cross-functional projects that are critical to the success of the business. You will partner closely with the COO and senior leaders to translate strategy into execution across initiatives spanning product, go-to-market, and post-acquisition integration. This role requires someone who is excellent at creating clarity, influencing without authority, and driving outcomes. This role reports to the COO. 

You will:

• Be the right hand to the COO, taking ownership of projects and workstreams that involve multiple teams in the organization, often tied to revenue.
• The work that you own will vary as the business grows and scales. Examples of projects include: developing and executing a new onboarding process for a new line of business, working cross-functionally to drive revenue performance for recently acquired product lines.
• Be expected to take full ownership of the problem set and work with project teams and cross-functional leaders to develop and execute strategies, with an emphasis on successful outcomes.
• Translate strategy into structured execution plans with clear milestones, owners, and timelines.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 10+ years of experience in business operations, strategy, consulting, or program leadership roles.
• Proven experience driving complex, cross-functional initiatives in high-growth environments.
• Strong ability to translate strategy into execution with clear structure and follow-through.
• Experience building or scaling PMO or operational frameworks.
• Track record of working closely with executive leadership and influencing outcomes.
• Strong analytical and systems thinking, with the ability to simplify complex problems.
• Comfort operating in ambiguity and building from scratch.
• High ownership mindset with a bias toward action and results.
• Clear, direct communicator who can align stakeholders at all levels.
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $200,000 + for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round. 

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting 
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office 
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray Kits for work anniversaries
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Location: Remote (U.S. or Canada)

Type: US Applicants – Full-Time; Canadian Applicants – Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

Human Agency is an AI-native consultancy that builds, ships, and operates alongside our clients. We don’t advise from the sideline — we embed inside enterprise organizations and deploy production AI systems that do real work.

Our current anchor engagement is inside one of the largest privately held construction enterprises in the United States — LLM orchestration, document intelligence, workflow automation, enterprise integration. Not strategy decks. Not innovation labs. Systems that run.

We need a Managing Director of Technology to own the technical side of the house as we scale Human Agency. That means leading client delivery, making architecture calls, building the engineering team, and being the technical voice in rooms with C-suite executives. You’ll work closely on strategy with both the Founder and the Managing Director of AI — but the technical execution, the team, and the platform are yours.

This role requires someone who can move between writing production code and presenting to a client’s CEO in the same week. If that sounds like whiplash, this isn’t the right fit. If that sounds like Tuesday, keep reading.

What You’ll Do

Lead technical delivery for enterprise clients. You’re the most senior technical person in the room on our biggest engagements. You decide what’s feasible, design the architecture, and make sure it ships. When a client executive asks “can we do this?” — you’re the one who answers.

Build how we deliver, not just what we deliver. One client engagement works because of talented people and brute effort. Ten engagements work because of systems. You design the repeatable model — how we scope, staff, build, and deploy — so the team can run engagements without you in every meeting. That means building discovery frameworks, reference architectures, deployment templates, and evaluation routines that actually get used.

Hire and develop the engineering team. You set the bar, own the pipeline, and make the calls on who joins. We need people who can build with high autonomy in ambiguous environments, and you know how to find them. You also know how to make good engineers better through architecture guidance, code review, and honest feedback.

Own platform and infrastructure decisions. Build vs. buy, tooling, deployment, security — you make the calls. A Principal Engineer handles day-to-day infrastructure execution; you set priorities and architectural direction.

Shape our AI strategy through the lens of what actually ships. You have real opinions on LLM orchestration, RAG, agents, evaluation, and fine-tuning — formed by building things, not reading about them. You decide which technical bets we make and which we skip, based on what creates value for clients, not what looks good on a slide.

What We’re Looking For

• You’ve built and shipped AI/ML systems in production. Not prototypes. Not demos. Things that run and that people depend on.
• You’ve hired and led a technical team — at least 5 people, ideally more. You’ve seen what breaks when a team grows and you’ve fixed it.
• You can explain a technical trade-off to a non-technical executive in a way that helps them make a decision. You’ve done this in high-stakes settings.
• You have strong opinions on AI architecture grounded in hands-on experience — and you change those opinions when the evidence says to.
• You’re comfortable in the weeds. When something is broken or a team is stuck, you get in and help, not schedule a meeting about it.
• You know your way around cloud infrastructure and engineering practices well enough to make platform calls with confidence.

Bonus points for: you’ve scaled a startup or early-stage company before — built the team, built the systems, lived through the growing pains; experience in a services or consultancy model (SOWs, staffing, client delivery); a network of engineers you’ve worked with and would hire again.

You Should Apply If

• You’d rather build AI systems than talk about AI strategy
• You want to own a technical organization, not manage a lane inside someone else’s
• You’re comfortable making big decisions with imperfect information — and owning the outcome
• You want to work somewhere with real revenue, real clients, and real problems to solve
• You’re energized by building a company — not just writing code, but shaping how the whole thing works

You Should Not Apply If

• You want a CTO-like title with a strategy focus and minimal hands-on building
• You’re uncomfortable getting into production-level detail when the situation calls for it
• You expect an established engineering org with playbooks, processes, and a support structure already in place
• You’d rather delegate technical depth than engage directly
• Your experience is solely in product companies and you’re not interested in building for clients

Considerations

Education: Bachelor’s degree or equivalent experience; advanced degrees are a plus but not required

Ethics: Commitment to responsible AI practices — transparency, human oversight, privacy

Travel: Periodic (10–20%) for client work, team offsites, and events

Location: Remote-friendly; U.S. or Canada, with preference for EST timezone alignment

Why Join Human Agency

We’re profitable, growing, and building AI systems that run in production for billion-dollar companies. The team is small, the clients are real, and the work matters.

The work is real and the opportunity is massive. We’re building a company — the systems, the team, the delivery model, the culture — and we need someone to own the technical side of that build.

If you’re the kind of person who’d rather build the engine than describe the engine, we want to talk.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse perspectives and are committed to building inclusive, high-performing teams where everyone can do their best work.

*Remote — United States or Canada*

Who We Are

Thanx is a leading loyalty and guest engagement platform that empowers regional and national restaurant brands to grow customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on access, status, and personalization instead of rote discounts. Powered by our proprietary credit card tokenization technology, Thanx captures accurate purchase data at scale, driving our CRM suite and powering high-conversion ordering experiences on both web and app. We were honored as one of Nation’s Restaurant News’ "2020 Power List" top 50 innovators in food service.

Backed by over $30M in investment from industry-leading VCs like M33 Growth, Ribbit Capital, and Sequoia Capital, Thanx has a thriving culture of trust, autonomy, and internal growth. Our values — Think Boldly, Execute Reliably, Focus on What Matters, Lead Virtually, Encourage Diverse Perspectives, and Say “Thanx” Genuinely — are key to our success, resulting in strong employee tenure and an impressive alumni network.

About the Role

We’re looking for a highly organized, detail-oriented Staff Accountant to support our Finance team. This role is ideal for someone with early-career experience who is ready to take on more ownership and expand their exposure across the full accounting cycle.

You will play a key role in day-to-day accounting operations across accounts payable, accounts receivable, and general ledger processes, while gaining hands-on experience in month-end close, reporting, tax, and audit. You’ll also partner cross-functionally to support revenue-related workflows and ensure accuracy across financial and operational systems.

We’re especially excited about candidates who are interested in leveraging automation and emerging AI tools to improve efficiency, reduce manual work, and help modernize accounting processes as we scale.

What You’ll Own

Core Accounting Operations

• Manage accounts payable processes, including invoice review, coding, and vendor coordination
• Support accounts receivable, including billing, payment tracking, and resolving discrepancies
• Assist with collections efforts and partner with internal teams on outstanding balances
• Maintain accurate financial records and ensure proper documentation

Revenue & Systems Support (Salesforce)

• Partner with Finance and GTM teams to support billing and revenue workflows tied to Salesforce
• Ensure accuracy and completeness of customer, contract, and billing data across systems
• Assist in reconciling data between Salesforce and accounting systems to support revenue reporting
• Help improve processes and data integrity across revenue and finance systems

Month-End Close & Reporting

• Prepare journal entries and perform account reconciliations
• Support and gradually take ownership of portions of the monthly close process
• Assist in preparing financial reports and internal reporting packages
• Help ensure accuracy and completeness of financial data

Tax & Audit Support

• Assist in preparing schedules and documentation for tax filings
• Support external audits by organizing records and responding to auditor requests
• Help maintain compliance with accounting policies and internal controls

Systems, Automation & Process Improvement

• Maintain accuracy of accounting systems and financial data
• Identify opportunities to automate workflows and reduce manual processes using tools and AI
• Support implementation of process improvements across accounting and revenue operations
• Document accounting workflows and ensure processes are consistently followed

What We’re Looking For

• 1–3 years of accounting, finance, or related experience
• Bachelor’s degree in Accounting, Finance, or a related field
• Strong understanding of basic accounting principles (GAAP exposure preferred)
• Experience supporting AP, AR, or general ledger processes
• Experience working with or supporting CRM systems (Salesforce preferred)
• Proficiency in Excel or Google Sheets (required)
• Interest in automation, systems, or AI tools to improve workflows
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Clear communication skills and ability to work cross-functionally

What Success Looks Like

• Accounting operations (AP, AR, reconciliations) are completed accurately and on time
• Revenue-related data across Salesforce and accounting systems is accurate and reliable
• You take ownership of portions of the month-end close process
• Financial data is organized, consistent, and audit-ready
• You proactively identify opportunities to automate and improve accounting processes

Leveling & Location:

Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align with the appropriate range.

Application Process:

• This position is an existing vacancy.
• We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.

At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you’re solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy – Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus – Rewarding both individual and company performance
• Comprehensive Benefits – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
• Retirement Plans – Helping you plan and save for the future
• Hybrid Work Environment – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
• Perks and Rewards – Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact

The Job: Strategy Manager

The Strategy Manager is a high-impact role within the Office of the CEO, focused on enterprise strategic planning, executive communications, and governance support. Working closely with the Chief of Staff and senior leadership, this role helps translate enterprise priorities into clear narratives, structured materials, and coordinated execution rhythms. It sits at the center of how strategy is communicated, aligned, and operationalized across the organization. 

How You’ll Make an Impact:

Executive Communications 

• Develop CEO- and C-level-ready materials for town halls, board updates, leadership meetings, and offsites 
• Translate complex strategic topics into clear, structured narratives 
• Draft briefing notes, pre-reads, and executive summaries 
• Ensure consistency of messaging across leadership forums 

Strategic Planning & Enterprise Governance 

• Support annual and quarterly strategic planning processes 
• Build and maintain enterprise priority trackers 
• Prepare structured materials to facilitate executive discussions 
• Support preparation for key governance forums and executive committees 
• Assist with enterprise surveys, audits, and structured cross-functional initiatives 
• Maintain discipline in planning timelines and cross-functional commitments

What You Bring:

• 2–5+ years of experience in management consulting, corporate strategy, or a high-performance environment 
• Strong written and verbal communication skills 
• Demonstrated ability to structure ambiguous problems and synthesize insights quickly 
• Experience preparing materials for senior executives or board-level audiences 
• Highly organized with strong attention to detail 
• Comfortable managing multiple priorities under tight timelines 

Ready to apply your Strategy expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity: 
 
MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. 

Please note: The salary range, inclusive of bonus, for this position is between C$ 95,000 to C$ 125,000. 

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.

At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you’re solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy – Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus – Rewarding both individual and company performance
• Comprehensive Benefits – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
• Retirement Plans – Helping you plan and save for the future
• Hybrid Work Environment – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
• Perks and Rewards – Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact

The Job: Director, Strategy & Innovation

Working closely with the Chief of Staff, CEO, and C-level team, this role is responsible for identifying, assessing, and framing potential new products, markets, partnerships, and business models. The objective is to bring analytical rigor and strategic clarity to early-stage ideas before meaningful enterprise resources are committed. 

How You’ll Make an Impact:

Strategic Opportunity Framing 

• Identify and shape new growth hypotheses aligned with enterprise strategy 
• Translate broad ideas into clearly defined problem statements and evaluation plans 
• Maintain visibility on opportunities under consideration 

Market & Competitive Analysis 

• Conduct market sizing, customer research, and competitive landscape reviews 
• Assess structural attractiveness and differentiation potential 
• Synthesize findings into concise, decision-oriented insights 

Business Case Development 

• Build high-level financial models including revenue potential, unit economics, and cost dynamics 
• Identify key assumptions, risks, and value drivers 
• Assess risk-adjusted return profiles and sequencing considerations 

Feasibility & Risk Assessment 

• Engage with Risk, Legal, Finance, Retail, and Technology stakeholders to understand constraints and enablers 
• Surface regulatory and operational considerations early 
• Clearly articulate trade-offs and dependencies 

Executive Communication 

• Prepare structured materials for CEO and CLT discussions 
• Present recommendations with clarity and balanced judgement 
• Support prioritization and investment discussions as needed 

What You Bring:

• 5–8+ years in management consulting, corporate strategy, fintech, or a similarly analytical environment 
• Strong problem structuring capability and comfort with ambiguity 
• Advanced analytical and financial modelling skills 
• Experience engaging senior executives with concise, well-reasoned recommendations 
• High degree of independence and ownership 

Ready to apply your Strategy expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity: 
 
MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. 

Please note: The salary range, inclusive of bonus, for this position is between C$ 135,000 to C$ 185,000. 

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We’re scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don’t insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients’ missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

This is not a traditional chief of staff role. At Human Agency, the chief of staff is the prototype for every person we hire. You're someone who wants to be running a company — a dynamic C-suite leader — but you're choosing to ride shotgun alongside an executive because you know it's the fastest path to getting there. What makes us different is that we actually give you that shot. Today. Not in three years.

You are floor to ceiling. You will take out the trash, sweep the floors, and then walk into the board meeting and run it. Nothing is beneath you. There is no ceiling above you. You are a garbage disposal for problems — every food scrap, every random piece of metal gets thrown your way, and you figure out how to handle it without breaking.

What You'll Do

Rather than being hired for a predetermined set of tasks, you will be brought on to solve complex, evolving challenges. Success in this role requires self-direction, proactive value creation, and the ability to thrive without constant oversight. Over the coming year, your responsibilities will be tailored to both organizational needs and your individual strengths, potentially including:

• Leading AI transformation projects with clients
• Leading fundraising efforts for funds or clients
• Managing investment funds
• Managing CEOs at client organizations
• Driving sales initiatives at Human Agency
• Partnering closely with recruiting to help grow our team
• Serving as CEO of a venture studio company
• Managing client project delivery
• Driving value through data and analytics for clients
• Leading go-to-market initiatives for clients
• Own and solve ambiguous, high-stakes problems that don't fit neatly into any department
• Manage yourself entirely — no hand-holding, no coaching, no check-ins about how your day is going
• Move between strategic work (board prep, investor materials, business development) and ground-level execution (scheduling, research, client fires) without blinking
• Deploy AI tools daily to amplify your output — you are not doing the work of one person, you are doing the work of five
• Identify opportunities, inefficiencies, and threats before anyone asks you to

What We're Looking For

• A fundamentally good human. Table stakes.
• Mission-driven operator with deep commitment to Human Agency's values and vision
• No ego. No job description. You do whatever the job requires.
• Self-managing problem solver — the last thing a CEO or Founder wants is someone they have to manage
• AI-first mindset — you use AI as a force multiplier across everything you touch
  • Builder mentality — you've shipped something. Attach proof of something you've built with AI to either your application or cover letter.
• Generalist with range — you don't need to be an expert in any one thing, but you need to be dangerous across many things

Experience & Skills

• 5-7+ years in high-performing environments such as management consulting, venture capital/private equity, business development, or startup leadership positions
• Demonstrated success in taking ambiguous, complex initiatives and driving them to completion, you're the person who makes hard things happen
• Outstanding written and verbal communication; you can synthesize complex information into clear, actionable briefs for different audiences
• Bonus: Experience in high-growth startups, venture studios, or AI/tech companies

Considerations

• Education: Bachelor's degree or equivalent experience; top-tier programs and/or an advanced degree in a relevant field is a plus
• Ethics: Commitment to ethical practices and responsible business operations
• Travel: Occasional (10–25%) for company offsites, key events, and leadership meetings
• Location: Remote-friendly with preference for candidates in major tech hubs and strong preference for overlap with EST business hours

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

The Team You’ll Work With

You’ll enter our engineering interview process as part of a pooled hiring model. We believe in hiring for Carta first, focusing on your core strengths and technical craft rather than a specific team’s immediate gap. 

Staff Engineers at Carta are technical anchors for our business. You don’t just own features, you take long-term accountability for the technical health and strategic direction of different domains. As you move through our process, we’ll transition from the general pool to a team-matching phase. Our goal is to match your unique technical strengths, and personal career interests with our most impactful, strategic challenges. 

Strategic areas you may influence include:

• Platform Data Ecosystem: Shaping how data flows across our entire suite of products to ensure a "single source of truth" for private market data.
• Financial Systems Architecture: Designing resilient, scalable solutions for management fee accounting and multi-currency transactions.
• Engineering Excellence: Defining company-wide standards that reduce operational load and improve developer velocity across dozens of teams.

The Problems You’ll Solve

As a Staff Engineer, you are responsible for the long-term technical health and success of your business unit. You’ll work to:

• Navigate Ambiguity: Tackle the most complex and poorly defined problems at Carta, breaking them down into navigable paths for the rest of the organization.
• Champion Systemic Improvement: Identify and eliminate failure patterns across multiple systems, driving architectural changes that improve scalability and reliability.
• Bridge Technical Gaps: Use your deep understanding of cross-functional domains to align multiple teams on major technical decisions.
• Define the AI Frontier: Lead the charge in transforming how we build by defining the context and building the rails that allow every person at Carta to leverage AI tools safely and effectively. You’ll help move the organization toward a future where AI amplifies our collective engineering impact.
• Uphold Engineering Standards: Set the vision for operational excellence and mentor senior engineers to raise the collective craft of the organization.

About You

• The Tech Stack: You are an expert in building distributed systems. While our primary stack is Python/Django, React, and Postgres, you should be comfortable guiding technical direction across JVM languages, gRPC, and cloud-native infrastructure (AWS). 
• Leadership: You lead through influence rather than authority, acting as a role model for constructive communication and technical discipline.
• Vision: You don't just solve the problem in front of you; you anticipate future roadblocks and build systems that support long-term business growth.
• Experience: We recommend 10+ years of professional software engineering experience with a track record of high-level technical leadership.

Salary

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is: 

•  $205,600 - $257,000 CAD in Waterloo, Ontario, Canada

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

The Team You’ll Work With

You’ll enter our engineering interview process as part of a pooled hiring model. We believe in hiring for Carta first, focusing on your core strengths and technical craft rather than a specific team’s immediate gap. 

Staff Engineers at Carta are technical anchors for our business. You don’t just own features, you take long-term accountability for the technical health and strategic direction of different domains. As you move through our process, we’ll transition from the general pool to a team-matching phase. Our goal is to match your unique technical strengths, and personal career interests with our most impactful, strategic challenges. 

Strategic areas you may influence include:

• Platform Data Ecosystem: Shaping how data flows across our entire suite of products to ensure a "single source of truth" for private market data.
• Financial Systems Architecture: Designing resilient, scalable solutions for management fee accounting and multi-currency transactions.
• Engineering Excellence: Defining company-wide standards that reduce operational load and improve developer velocity across dozens of teams.

The Problems You’ll Solve

As a Staff Engineer, you are responsible for the long-term technical health and success of your business unit. You’ll work to:

• Navigate Ambiguity: Tackle the most complex and poorly defined problems at Carta, breaking them down into navigable paths for the rest of the organization.
• Champion Systemic Improvement: Identify and eliminate failure patterns across multiple systems, driving architectural changes that improve scalability and reliability.
• Bridge Technical Gaps: Use your deep understanding of cross-functional domains to align multiple teams on major technical decisions.
• Define the AI Frontier: Lead the charge in transforming how we build by defining the context and building the rails that allow every person at Carta to leverage AI tools safely and effectively. You’ll help move the organization toward a future where AI amplifies our collective engineering impact.
• Uphold Engineering Standards: Set the vision for operational excellence and mentor senior engineers to raise the collective craft of the organization.

About You

• The Tech Stack: You are an expert in building distributed systems. While our primary stack is Python/Django, React, and Postgres, you should be comfortable guiding technical direction across JVM languages, gRPC, and cloud-native infrastructure (AWS). 
• Leadership: You lead through influence rather than authority, acting as a role model for constructive communication and technical discipline.
• Vision: You don't just solve the problem in front of you; you anticipate future roadblocks and build systems that support long-term business growth.
• Experience: We recommend 10+ years of professional software engineering experience with a track record of high-level technical leadership.

Salary

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is: 

•  $205,600 - $257,000 CAD in Toronto, Ontario, Canada

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

Summary

We are looking for a well-rounded Senior Staff / Principal level Functional Safety Engineer with 8+ years of experience in the semiconductor industry to lead and drive Automotive IC products to achieve ISO 26262 functional safety compliance at ASIL D. The ideal candidate has a solid track record of independently managing safety projects through successful certification and brings strong knowledge of ASPICE Level 3 process development.

This role will be a hands-on technical leader, ensuring safety compliance across the full IC lifecycle, conducting audits and assessments, and serving as the primary point of contact for safety-related concerns with OEMs, Tier 1 customers, and partners.

This position is located in: Canada - Remote

Key Responsibilities

• Lead end-to-end functional safety activities for Automotive ICs in compliance with ISO 26262 (ASIL D).
• Define, implement, and maintain Safety Plans, Safety Concepts, FMEDA, Safety Manuals, and Safety Cases.
• Implement System Element out of context (SEooC), Assumption of Use (AoU) apprach and derive safety goals with ASIL decomposition strategies.
• Drive technical safety architecture definition for digital, analog, and mixed-signal ICs, including design and verification of safety mechanisms (ECC, lockstep CPUs, watchdogs, voltage/clock monitors).
• Perform and lead FMEA, FMEDA, and FTA analyses ensuring ASIL metrics (SPFM, LFM, PMHF) are satisfied.
• Independently conduct Functional Safety Audits, Confirmation Measures, Assessments, and Reviews.
• Collaborate with internal design, verification, and software teams to ensure freedom from interference and safe partitioning of ASIL vs. QM functions.
• Partner with OEMs, Tier 1 customers, and external assessors to address safety issues, support audits, and resolve concerns.
• Perform HW evaluation on non-compliance Ips (internal and external based)
• Support ASPICE Level 3 process development, ensuring alignment of FuSa with broader quality and process frameworks.
• Mentor junior functional safety engineers and help shape best practices across the organization.

Qualifications

• Bachelor’s or Master’s degree in Electrical/Electronic Engineering, Computer Eng., or related discipline.
• 8+ years of experience in Semiconductor development, specifically Automotive ICs.
• Proven record of leading functional safety projects independently through ASIL D certification.
• Strong knowledge of ISO 26262 (Part 2–11) and related standards.
• Past involvement in ASPICE Level 3 infrastructure and process development.
• Deep hands-on experience with:
• FMEA, FMEDA, FTA, DFA
• Fault injection testing and safety metrics analysis
• Safety mechanism design and verification
• Familiarity with requirements management tools (DOORS, Jama, Polarion) and safety analysis tools.
• Excellent communication skills to interface effectively with OEMs, Tier 1s, certification bodies, and cross-functional teams.

Preferred Skills

• Background in digital/analog/mixed-signal SoC design.
• HW/SW tool evaluation and classification
• Sound knowledge and background in ASPICE (up to level 3) and Cyber Security (ISO/SAE 21434).
• Strong experience in external audits and assessor engagement (e.g., TÜV, Exida and UL).
• Good understanding of Automotive relevant standards and tools i.e., IATF 16949, AEC-Q100, PPAP, APQP and five core Automotive tools.

Personal Skills:

• Excellent communication/documentation skills.
• Attention to details.
• Collaboration across multidisciplinary and international teams.

What You Can Expect from Ethernovia:

• Technology depth and breadth expansion that can’t be found in a large company
• Opportunity to grow your career as the company grows
• Pre IPO stock options
• Cutting edge technology
• World class team
• Competitive base salary
• Flexible hours
• Medical, dental and vision insurance for employees

Salary Range:

• The actual offered base salary will vary depending on factors such as work location, individual qualifications, specializations, years of experience, skills, job-related knowledge, and internal equity. The annual salary range for this position is $140,000 CAD - $200,000 CAD. The compensation package will also include incentive compensation in the form of pre-IPO ISO options, in addition to base salary and a full range of medical and other benefits.

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