About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About you

The core mission of the product management team at AppDirect is to improve how cloud software and solutions are discovered, purchased and managed globally. We have a strong passion for creating best-in-class user experiences at every stage of the customer journey. We thrive on turning complex technical challenges into elegant customer-focused solutions that are scalable and easy to use. Catering to a diverse ecosystem of cloud commerce vendors, channels and users requires us to creatively think our way through challenges, with a dual focus on product quality and time-to-market. We learn, holding each other accountable, while also being committed to our shared success.

You are an experienced product manager to lead the evolution of our reseller and CPQ services, with a particular focus on creating one of the industry’s best advisor selling experiences. You will own strategy and execution for features that enable advisors to prospect, solution, price, upsell, and manage quotes quickly and intuitively.

The position offers a flexible hybrid schedule: you will work one day per week onsite and four days remote. Compensation includes 15 paid working days (PTO) plus local holidays, comprehensive medical coverage (OSDE Plan 310) for you and your dependents, reimbursement for eligible wellness activities, English lessons, global and local events participation, and much more.

What you’ll do and how you’ll have an impact

• Own and evolve the advisor selling journey: design and deliver a world-class self-serve quoting experience that enables advisors to create accurate quotes quickly, customize offers, and close deals with minimal friction.
• Nail and scale adoption: define, document and roll out playbooks, product patterns and operational processes so advisor selling workflows scale across geographies, partners, and channels.
• Leverage AI and automation: design and ship AI-enabled capabilities (recommendations, pre-fill, bundle suggestions, predictive pricing, automated validations, and intelligent workflows) to make quote creation and ongoing quote management more intuitive and operationally efficient.
• Partner broadly to drive adoption: work closely with business partners, channel sales, sales operations and advisor communities to deeply understand needs, pilot new capabilities, and drive adoption through enablement and change management.
• Build data-driven feedback loops: establish both quantitative (usage metrics, funnel conversion, business KPIs, A/B tests) and qualitative (advisor interviews, support tickets) feedback channels to prioritize improvements and iterate quickly on the quoting experience.
• Create a universal quoting experience: collaborate with AppDirect’s first party services and other internal stakeholders to deliver a compelling, cross-sell enabling quoting platform that surfaces relevant products across lines of business and unlocks new revenue opportunities.
• Define success and measure impact: own KPIs for advisor adoption, quote velocity, conversion, average deal size, time-to-quote, and operational cost reductions; convert insights into prioritized roadmaps and experiments.
• Communicate and evangelize: produce sales enablement materials, product documentation, and training content; represent the product internally and externally, and serve as the voice of the customer across the company.
• Execute with engineering and design: write clear business requirements, partner with UX and engineering to build scalable, secure, and reliable solutions, and ensure high-quality delivery.

What we’re looking for

• 3+ years of product management experience in reseller/partner management, CPQ, quoting platforms, or related SaaS commerce products.
• Demonstrated experience owning or shipping advisor/reseller selling experiences or CPQ workflows at scale and measurable success driving adoption.
• Strong track record of partnering with sales, sales ops, channel teams, and external advisors to pilot features and drive adoption.
• Experience designing and operating quantitative and qualitative feedback loops (instrumentation, analytics, experiments, advisor interviews, voice-of-customer programs).
• Deep understanding of multi-tenant SaaS at scale, with a focus on usability, performance, reliability and security.
• Excellent communication skills with comfort presenting to executives and cross-functional stakeholders; ability to translate customer needs into pragmatic product roadmaps.
• Strong analytical skills, comfortable defining KPIs, interpreting product metrics and using data to prioritize and validate hypotheses.
• Experience working with Agile teams and modern product development practices, including working with AI in your workflows.
• Bachelor’s degree in Business, Computer Science, or related field; MBA or advanced degree is a plus.
• Bonus: experience with integrations across CRM/ERP/first-party services, or prior exposure to sales enablement platforms and quoting integrations.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: 

https://www.appdirect.com/about/privacy-notice

#LI-DGM #LI-HYBRID

About the role

A Technical Solutions Engineer collaborates across teams and clients to architect and implement best in class ad-tech, data and automation solutions. This role is for engineers that are true entrepreneurs and take on the role of developer, consultant, and platform specialist. 

SOME OF YOUR DAILY TASKS WILL BE

• Design, perform and validate data collection implementations on sites / apps
• Design and develop data integration applications in Cloud environments
• Coordinate and plan client projects
• Develop internal / external use tools for data validation, exploration and monitoring
• Investigate new tools and practices around data analytics and automation

REQUIREMENTS

• Javascript
• Python
• Good communication skills to work with different teams and clients
• Advanced/Intermediate english

DESIRABLE EXPERIENCE (not exclusive):

• Google Analytics 4
• Google Tag Manager
• Google Cloud (or similar: AWS, Azure)
• SQL
• Rest APIs
• AI / ML / Data science
• Advanced student or graduate of a Computer Science, Engineering or related degree.

#LI-MR1 #LI-Hybrid ID:11428

Job Description

As a Media Specialist Operations, you will be the guardian of technical excellence and operational flow. This role is designed for a high-performing Analyst ready to take the next step into operational architecture. You won't just execute campaigns; you will ensure the entire "machine" runs without friction.

You will support the media department by overseeing the technical backbone of our platforms, ensuring that tracking, taxonomy, and billing structures are robust. You act as a specialist consultant for the planning teams, ensuring that what is promised to the client is technically feasible and flawlessly implemented.

Key Responsibilities

Operational Excellence & Governance

• Advanced Taxonomy Management: Elevate naming conventions from simple labels to a scalable data structure. You are responsible for ensuring that all campaign data is "dashboard-ready" through perfect UTM and naming discipline.
• Account Health & Setup: Own the end-to-end setup of Business Managers and Google Ads accounts, including the linking of Partners (e.g., Bayer/Monks), managing permissions, and ensuring correct payment configurations (VEPs, Lines of Credit).
• Budget Stewardship: Monitor pacing across all accounts to prevent overspends or under-deliveries, acting as an early-warning system for the Media leads.
• Platform Liaison: Act as the first point of contact for technical platform issues, managing support tickets with Meta and Google to resolve bugs or disapproved assets.

Technical Activation & Measurement

• Precision Activation: Execute complex campaign setups in Meta Ads Manager and Google Ads, including retargeting structures, catalog sales, and multi-market deployments.
• Signal Management: Support the implementation and auditing of tracking signals, including the Meta Pixel, Conversion API (CAPI), and basic Google Tag Manager (GTM) deployments.
• Tool Integration: Manage third-party tool integrations, such as Influencity, ensuring that influencer data is correctly mapped and accessible for reporting.

Strategic Support & Scaling

• Operational Onboarding: Assist in the technical onboarding of new clients, ensuring all assets (Pages, Ad Accounts, Pixels) are correctly claimed and shared between Partners.
• Process Documentation: Create and maintain "How-to" guides for internal processes to ensure the team operates with a unified standard.
• Reporting Infrastructure: Work closely with Data teams to ensure that data connectors from platforms to reporting tools (Looker Studio) are functioning and accurate.

Qualifications

• Experience: 2–3 years of hands-on experience in digital media (moving from an Analyst role).
• Platform Proficiency: Deep knowledge of Meta Business Suite and Google Ads. Experience with Influencity or similar influencer management tools is a plus.
• Operational Logic: A strong understanding of the "Why" behind account structures and how data flows from a click to a conversion.
• Attention to Detail: An almost obsessive focus on "the small stuff"—decimals in budgets, underscores in UTMs, and specific specs in ad copies.
• Communication: Ability to explain technical platform requirements to non-technical stakeholders (Account Managers or Clients).

Preferred (Nice to Have)

• Technical Basics: Familiarity with Google Analytics 4 (GA4) and how it integrates with media platforms.
• Problem Solving: Experience in troubleshooting pixel fires or catalog sync issues.
• Certifications: Advanced certifications in Google Ads or Meta Blueprint.

As a Paid Media Analyst, you will be the technical engine behind our digital campaign execution. You will support media strategy leads by translating client briefs into actionable digital plans, with a mandatory requirement for hands-on implementation within Google Ads and Meta Business Suite.

Success in this role requires a high level of technical organization and a passion for the "why" behind the numbers. You will ensure that every digital touchpoint—from naming conventions to budget pacing—is executed with precision. You will act as a collaborative bridge between strategy and production to ensure our digital presence is seamless and optimized.

Key Responsibilities

Campaign Implementation & Activation

• Meta Ads Execution: Direct, hands-on setup of campaigns within Meta Ads Manager, including audience building (Lookalike/Custom), creative testing, and technical troubleshooting.
• Google Ads Management: Implementation and daily management of Search, Display, and Video (YouTube) campaigns.
• Taxonomy & Tracking: Responsible for building rigorous naming conventions and UTM structures to ensure clean data across all platforms.
• Digital Quality Control: Review all digital assets (specs, formats, copies) to ensure they meet the specific technical requirements of Google and Meta before launch.
• Asset Management: Coordinate with production teams to ensure all creative materials are received and formatted correctly for digital delivery.

Planning & Tactical Support

• Digital Strategy Support: Participate in developing digital tactical plans, using tools like Google Keyword Planner and Meta Audience Insights for simulations.
• Performance Estimation: Assist in projecting digital KPIs (CTR, CPC, CPA) based on historical platform data and current market benchmarks.
• Benchmarking: Assist in research and general benchmarking of digital trends to support new campaign ideas.

Reporting & Optimization

• Data Extraction: Perform daily data extraction directly from Meta Business Suite and Google Ads.
• Optimization: Monitor live campaigns and proactively recommend bidding adjustments, creative swaps, or audience pivots to improve results.
• Insight Organization: Help "tell the story" of the data by organizing platform results into clear, actionable client-facing slides.

Qualifications

• Experience: 1-2 years of experience in digital media.
• Core Technical Requirement: Proven hands-on experience setting up and managing campaigns within Meta Ads Manager and Google Ads.
• Detail-Oriented: High attention to detail regarding tracking codes, platform-specific specs, and budget pacing.
• Proactive Mindset: Ability to identify potential campaign issues before they arise and suggest technical solutions.

Preferred (Nice to Have)

• AdTech: Knowledge or exposure to Campaign Manager 360 (CM) and Display & Video 360 (DV360).
• Analytics: Familiarity with Google Analytics 4 (GA4) for post-click behavior analysis.
• Certifications: Active Google Ads (Search/Video) or Meta Blueprint certifications.

PLESE SUBMIT RESUME IN ENGLISH TO BE CONSIDERED

• Web Ecosystem Management: Lead the strategy and maintenance for s4capital.com, legacy sites, and microsites. You ensure every page aligns with our global "Monks" brand.
• The Technical Bridge: You are the primary point of contact for developers. You’ll manage Jira sprints, prioritize tasks, and ensure technical debt doesn't compromise UI/UX.
• Lead Gen & Growth: Partner with Marketing Ops and Analytics to optimize the conversion path. Your success is measured by how well the website captures and flows leads into HubSpot.
• Content Governance: You aren't just a gatekeeper; you are an enabler. You will train content creators across 5 regions, setting the standards for how we present our offering.
• Website Relaunch: Play a leadership role in the upcoming site relaunch, ensuring we hit milestones without sacrificing quality or strategic alignment.

• Proven Experience: You’ve spent 5+ years in a top-tier digital agency or a multinational corporation managing complex websites.
• The "UI" Eye: You understand the difference between a dev-friendly build and a user-friendly interface. You can spot a UI misalignment from a mile away.
• Strategic & Operational: You are comfortable presenting a 6-month roadmap to a Director, then jumping into the CMS to fix a case study layout or vet an SEO metadata update.
• Local Market Context: You understand how to manage stakeholders across different time zones (specifically the LATAM/Global bridge) and have experience with international site structures.
• Technical Stack: You aren't a coder, but you are a power user of web platforms like Drupal/WordPress, marketing software and CRMs like HubSpot, web data tools like GA4, and project management software like Jira.

#LI-Hybrid
#LI-LT1

Entry level, Media Operations (Programmatic)

As part of the Media Resale & Activation team, you will be at the heart of digital execution. This is a "hands-on-keyboard" role focused on navigating the complexities of digital platforms—inclusive of tagging, trafficking, and buying—to transform client business goals into measurable media success.

Core Responsibilities The Tech Stacks 

• Campaign Execution: Support the end-to-end setup of media campaigns. This includes building campaigns, setting budgets and pacing, assigning creatives, and implementing granular targeting across various platforms.

• Technical Troubleshooting & QA: Maintain high standards of accuracy by performing rigorous QA checks. You will identify, troubleshoot, and escalate platform issues, ensuring all tags and linkages are functioning perfectly.

• Operational Excellence: Manage administrative tasks essential to the business, such as maintaining Salesforce (SFDC) records, providing billing support, and ensuring adherence to internal financial operations.

• Collaboration: Partner with diverse Media Capabilities—including Analytics, Product, and Media Growth—to share learnings and implement best practices across the pillar.

The Tech Stacks 

You will gain exposure to and operate within an industry-leading ecosystem:

• Programmatic & Ad Serving: Campaign Manager, DV360, The Trade Desk, Amazon DSP.

• Search & Social: Google Ads, SA360, Meta, LinkedIn, TikTok, Snapchat.

• Data & Measurement: Google Analytics, Google Tag Manager, Looker Studio.

Requirements

• English Proficiency: Upper Intermediate (B2) level or higher (Cambridge English Scale).

• Mindset: A proactive learner with the ability to communicate consistently and effectively within a fast-paced team environment.

• Precision: High attention to detail, specifically regarding data entry, platform configuration, and quality assurance.

• Adaptability: Ability to balance internal growth activities (trainings and feedback) with client-facing deliverables.

Key Performance Areas

• Client Success: Delivering a best-in-class experience through flawless execution and proactive recommendations.

• Process Adherence: Strict following of Monks’ workflows, from time tracking and platform certifications to onboarding and credit requests.

• Growth: Actively seeking feedback and applying it to professional development and internal projects.

#LI-VG1-  #LI-Hybrid #ID:11320

About the Talent Team

At CookUnity, Talent is at the core of how we scale with intention. As part of our Talent Acquisition team, you’ll join a tight-knit, high-impact group that values ownership, excellence, and strong partnerships.

We act as strategic advisors to the business, working to identify and attract exceptional talent that aligns with our values and drives our mission forward. We’re a people-first, product-led company that moves fast and stays focused on making an impact—together.

This is a remote-friendly hybrid role with a preference for candidates based in Buenos Aires, where we have a vibrant HQ and frequent in-person collaboration.

The Role:

We’re looking for a senior-level recruiter to join our team and lead searches across a variety of high-impact roles—including leadership and executive-level positions in the U.S. and Latin America. You’ll partner closely with hiring managers primarily across Engineering, to deliver top-tier, values-aligned talent. 

This is not a sourcing-only role. We’re looking for someone who can drive strategy, influence decisions, and deliver outstanding candidate and hiring manager experiences. You’ll be joining at a key moment in our growth and help shape what great hiring looks like at CookUnity.

What You'll Do

• Own the end-to-end recruiting process for high-impact technical roles across the U.S. and Latin America, including executive-level searches.

• Act as a trusted talent advisor to hiring managers and leaders—bringing structured processes, market insights, and strategic input.

• Build strong pipelines through proactive sourcing and outreach, using tools like LinkedIn Recruiter, Greenhouse, GEM, and innovative AI support.

• Champion candidate experience and ensure a best-in-class interview process, from intake to close.

• Lead interviewer calibration, debriefs, and structured decision-making to support inclusive and high-quality hires.

• Drive employer branding efforts—helping us stand out to top talent.

• Lead offer management and negotiation with empathy, transparency, and speed.

• Bring a data-driven mindset to track progress and optimize hiring performance.

About You

• 5+ years of in-house, full-cycle technical recruiting experience, ideally in product-led, high-growth environments.

• Experience managing U.S. and Latin America-based hiring processes, with exposure to executive and senior-level recruiting.

• Comfortable working directly with senior stakeholders—offering both strategic counsel and operational support.

• Skilled in sourcing, pipeline management, and ATS tools (we use Greenhouse).

• Strong written and verbal communication skills in English.

• Resourceful, organized, proactive, and a strong problem solver who thrives in fast-paced, dynamic environments.

Nice to Have

• Familiarity with talent marketing and employer branding tactics.

• Exposure to executive recruiting and working closely with recruiting agencies.

Why CookUnity?

We’re a profitable, mission-driven company with over 70% YoY growth, passionate about transforming mealtime with chef-crafted, personalized meals. We value excellence, ownership, and relationships—and we’re growing fast.

Learn more about how we work: 👉 CookUnity's Leadership Principles

If this resonates with you, we’d love to connect!

Benefits

💸 Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Flexible benefits, your way: a prepaid card you can use on wellness, learning, food, and more.

🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.

🧑‍🏫 Personalized English coach

Role Overview

The Security Technical Program Manager (TPM) will be responsible for the definition, execution, and oversight of critical security programs focused on client assurance, operational compliance, and platform security. This role requires a strong focus on program management and cross-functional coordination to embed security and legal standardization across client projects and manage ongoing compliance activities. The ideal candidate will drive the standardization of legal verbiage and security practices across the organization's client-facing work, ensuring predictable execution, reduced risk, and consistent security standards for client codebases. This role partners closely with Security, Engineering, Legal, Compliance, and Client teams.

Key Responsibilities

Portfolio & Program Management

• Own the portfolio view of Tech Platforms within the broader security strategy.
• Structure and manage strategic programs required to deliver roadmap objectives
• Define milestones, delivery plans, and success metrics for major initiatives.
• Track progress against portfolio commitments and escalate risks proactively.
• Manage cross-functional dependencies across Engineering, Product Management, Legal, and other stakeholders.
• Support quarterly and annual planning cycles, including investment
• Ensure predictable execution through structured governance and reporting cadence.

Cross-Functional Collaboration

• Collaborate with Engineering, Product Management, Legal, Risk, and Compliance stakeholders.
• Facilitate stakeholder alignment, trade-off decisions (e.g., security vs. speed), and expectation management.
• Influence without direct authority to drive secure design principles and manage cross-functional projects to ensure delivery.

Client Project Standardization:

• Lead the strategic initiative to standardize legal verbiage and security requirements across client projects.
• Client Code Security: Drive implementation of consistent security standardization to secure client codes and ensure ongoing maintenance and protection of the codebase.
• Own the coordination of security deployment approvals for client projects with clients, engineering and security teams

Operational Security & Compliance

• Coordinate PCI compliance efforts by creating required reports and managing activities for all PCI accounts.Manage the coordination of the yearly PCI/ISO Audit for all accounts within the Tech Platform.Conduct quarterly User Access Reviews (UAR) to certify user access for AWSGenerate and report artifacts for 1LOD, 2LOD, 3LOD for corrective action plan and risk reduction plans

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline.
• 5+ years of experience in technical program management, cybersecurity, or risk management
• Demonstrated experience in Product Security (AppSec), DevSecOps, or AI/ML Security domains.
• Demonstrated experience building and managing strategic roadmaps tied to measurable outcomes.
• Strong understanding of security compliance frameworks (e.g., PCI, ISO) and operational security domains (e.g., User Access Reviews, AWS security roles, Secure SDLC/SAST)
• Strong understanding of secure development practices, vulnerability management, and common software security frameworks.
• Proven ability to partner with engineering and legal teams to drive standardization and manage security due diligence.
• Excellent written and verbal communication skills, with demonstrated experience facilitating stakeholder alignment and influencing without direct authority
• Experience working in matrixed organizations and managing dependencies across multiple business units.

Role Overview

The Security Technical Program Manager (TPM) will be responsible for the definition, execution, and oversight of critical security programs focused on client assurance, operational compliance, and platform security. This role requires a strong focus on program management and cross-functional coordination to embed security and legal standardization across client projects and manage ongoing compliance activities. The ideal candidate will drive the standardization of legal verbiage and security practices across the organization's client-facing work, ensuring predictable execution, reduced risk, and consistent security standards for client codebases. This role partners closely with Security, Engineering, Legal, Compliance, and Client teams.

Key Responsibilities

Portfolio & Program Management

• Own the portfolio view of Tech Platforms within the broader security strategy.
• Structure and manage strategic programs required to deliver roadmap objectives
• Define milestones, delivery plans, and success metrics for major initiatives.
• Track progress against portfolio commitments and escalate risks proactively.
• Manage cross-functional dependencies across Engineering, Product Management, Legal, and other stakeholders.
• Support quarterly and annual planning cycles, including investment
• Ensure predictable execution through structured governance and reporting cadence.

Cross-Functional Collaboration

• Collaborate with Engineering, Product Management, Legal, Risk, and Compliance stakeholders.
• Facilitate stakeholder alignment, trade-off decisions (e.g., security vs. speed), and expectation management.
• Influence without direct authority to drive secure design principles and manage cross-functional projects to ensure delivery.

Client Project Standardization:

• Lead the strategic initiative to standardize legal verbiage and security requirements across client projects.
• Client Code Security: Drive implementation of consistent security standardization to secure client codes and ensure ongoing maintenance and protection of the codebase.
• Own the coordination of security deployment approvals for client projects with clients, engineering and security teams

Operational Security & Compliance

• Coordinate PCI compliance efforts by creating required reports and managing activities for all PCI accounts.Manage the coordination of the yearly PCI/ISO Audit for all accounts within the Tech Platform.Conduct quarterly User Access Reviews (UAR) to certify user access for AWSGenerate and report artifacts for 1LOD, 2LOD, 3LOD for corrective action plan and risk reduction plans

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline.
• 5+ years of experience in technical program management, cybersecurity, or risk management
• Demonstrated experience in Product Security (AppSec), DevSecOps, or AI/ML Security domains.
• Demonstrated experience building and managing strategic roadmaps tied to measurable outcomes.
• Strong understanding of security compliance frameworks (e.g., PCI, ISO) and operational security domains (e.g., User Access Reviews, AWS security roles, Secure SDLC/SAST)
• Strong understanding of secure development practices, vulnerability management, and common software security frameworks.
• Proven ability to partner with engineering and legal teams to drive standardization and manage security due diligence.
• Excellent written and verbal communication skills, with demonstrated experience facilitating stakeholder alignment and influencing without direct authority
• Experience working in matrixed organizations and managing dependencies across multiple business units.

Your role
Dialpad’s AI Engineering organization is responsible for building and maintaining customer-facing AI features at scale across all of our cloud-native products and services. Every day, millions of users worldwide leverage our technology to communicate effectively and efficiently.

Dialpad's Agentic Runtime team owns the infrastructure and execution engine that runs AI agents at scale across Dialpad's core product modalities — including voice, messaging, video, and digital engagement. From multi-step task orchestration and tool execution to real-time context management and agent memory, our team builds the foundational platform that powers Dialpad's next-generation intelligent, autonomous experiences. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, QA Specialists, and Engineers specializing in Distributed Systems, ML Infrastructure, and Platform Engineering.

This position reports to the Engineering Manager, who is based in Kitchener, CA, and has the opportunity to be based in our Buenos Aires, Argentina office.

What you’ll do

• Contribute to the design, development, and maintenance of agentic runtime systems, including agent orchestration, tool execution pipelines, and multi-step reasoning loops.
• Build and optimize core runtime components, including task planners, action dispatchers, memory managers, and context window management systems.
• Work on agent coordination techniques, including dynamic tool selection, parallel agent execution, state management, and result aggregation across multi-agent workflows.
• Maintain and enhance highly scalable agentic platforms with a focus on low-latency execution, cost efficiency, and deterministic behavior.
• Ensure high availability, reliability, and fault tolerance in agent runtime services, including graceful degradation when LLM or tool calls fail.
• Collaborate with cross-functional teams — including ML researchers, product, and platform engineers — to translate agentic product requirements into robust runtime infrastructure.
• Develop and optimize real-time distributed systems, microservices, and event-driven architectures powering agentic task execution.
• Design and implement sandboxed execution environments for safe agent use of tools, code execution, and external API calls.
• Implement and maintain monitoring, alerting, and performance metrics covering agent run success rates, token consumption, latency, and cost attribution.
• Evaluate and integrate emerging agentic frameworks, LLM APIs, and tooling ecosystems to continuously improve platform capabilities.
• Write clean, modular, and well-tested code while following best engineering practices in a rapidly evolving problem space.
• Participate in code reviews to ensure the quality, maintainability, and scalability of runtime components.
• Provide mentorship and technical guidance to junior engineers navigating the unique challenges of agentic systems.

Skills you’ll bring

• 3–6 years of experience in distributed systems, platform engineering, or ML infrastructure, with exposure to LLM-based or agentic systems strongly preferred.
• Strong understanding of agent architectures, including ReAct, plan-and-execute, and multi-agent coordination patterns.
• Deep knowledge of context management, prompt lifecycle, tool-call protocols (e.g., function calling, MCP), and agent memory strategies (short-term, episodic, and long-term).
• Experience integrating and managing external tool ecosystems, including web search, code interpreters, databases, and third-party APIs.
• Familiarity with retrieval-augmented generation (RAG) and how retrieval fits into broader agentic pipelines.
• Understanding of LLM output reliability challenges — hallucination, non-determinism, and retry/fallback strategies at runtime.
• Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus).
• Strong understanding of distributed systems, microservices, and event-driven architectures suited to long-running agent tasks.
• Passion for real-time performance optimization, including streaming responses, async execution, and parallel tool invocation.
• Experience with API design using OpenAPI, Swagger, or equivalent, with an eye toward agentic interaction patterns.
• Knowledge of gRPC or equivalent RPC protocols for inter-service communication within agent runtimes.
• Experience with Docker and Kubernetes, including managing long-running or stateful agent workloads in containerized environments.
• Familiarity with cloud platforms (GCP preferred, AWS/Azure optional), including managed services relevant to agentic workloads such as queuing, secrets management, and compute autoscaling.
• Hands-on experience with Infrastructure as Code tools like Terraform or Ansible.
• Knowledge of CI/CD frameworks and continuous delivery practices, with comfort shipping infrastructure in a fast-moving research-adjacent environment.

About the role

We're looking for a hands-on engineering leader to manage and grow a high-performing team within our Cyberbank Core team. Cyberbank Core is a next generation lean banking core that is part of the Galileo suite of banking APIs and was built from the ground up at Galileo/SoFi. This technology powers SoFi Bank and we are hard at work expanding its footprint and capabilities to better support a post-fiat world.

You’ll drive delivery, partner with the Product team to define and build features, own operational excellence for your services, and own definition and execution of the team’s technical roadmap.  You’ll play a key role in scaling resilient systems and supporting strategic product development at Galileo and SoFi.

What you’ll do: 

• Build and manage a high-performing software engineering team
• Lead the development & delivery of our software products, building quality in
• Partner with Product Manager on both long term product vision and short term roadmaps
• Dive deep on all aspects of overall design of the system
• Encourage team processes that optimize for product flow
• Grow your people

What you’ll need:

• Bachelor’s Degree in Computer Science or related field
• 7+ years programming experience, ideally on a modern stack
• 5+ years of software engineering management experience (can overlap a bit with programming experience)
• Hands-on experience with Continuous Delivery principles and techniques, including unit testing, build & deploy pipelines, and testing in production.
• Ability to coordinate and deliver work with dependencies across multiple teams
• Demonstrated expertise in building and operating resilient software components within a large scale distributed system
• Experience building/operating services on AWS/cloud environment 
• Experience building bank core or ledger technology is a plus, but is not required

Who We Are

Stensul is the Governed Creation™ Platform for enterprise marketing teams that need to create campaigns quickly, safely, and at scale. We bring creation, collaboration, and control together in one connected platform — combining AI-enabled creation, no-code production, embedded governance, and seamless integrations across the marketing tech stack. The result: faster output, lower costs, reduced risk, and work that stays consistently on brand.

At Stensul, we’re just as intentional about how we work as about what we build. We’re a people-first team that values inclusive collaboration, ownership, and continuous learning. If you thrive in a fast-paced environment and want to help define the future of marketing creation, we’d love to meet you.

Responsibilities

• Facilitate, lead, document and communicate architectural and technical discussions and decisions in the team, assessing risks and tradeoffs, and making sure all voices are heard, while favoring consent over consensus.
• Ensure technical principles, technical direction, policies (secure SDLC, data privacy, secrets management), processes (e.g. RCAs, Post-mortems, SOC2) and best practices are positively adopted and continuously improved by the whole team. Be hands-on and lead by example.
• Develop and promote a high-quality, technical sustainability-focused and continuous learning culture, along with cross-learning spaces and meetups.
• Develop a strong sense of ownership from idea to production, maturing and maintenance in the team.
• Have accountability for continuous system availability, avoiding critical situations, and working side by side with the team when they occur.
• Stay up to date with new technologies and tools, fostering experimentation and innovation with responsibility within the team.
• Contribute to a healthy environment and constantly improve team's engagement, contributing to team's growth by providing technical guidance and mentorship.
• Integrate and actively collaborate with other TLs (from other stream-aligned teams, platform teams, SRE team), seeking to exchange and discuss ideas, proposals, and learnings aimed at improving the Engineering area as a whole.
• Coordinate high or cross-impact deployments of their team across teams, ensuring clear communication of their impact.
• Collaborate with the team's Engineering Manager to adequately staff and expand the capacity of the team on both hiring and training initiatives.
• Anticipate and proactively communicate blockers, delays and cost ballooning of the work to the appropriate stakeholders in a timely manner.
• Communicate with empathy to both technical and non-technical roles, and influences through clarity, enabling alignment across multiple teams.
• Having the flexibility to adapt to the business context with a constructive and positive attitude.

 What we look for in you:

• Open to hire in our Buenos Aires offices, or to work remotely.
• 5+ years of technical leadership in software development teams, solving complex problems that demand the best performance.
• 12+ years of experience shipping high ­quality software.
• Solid knowledge of programming languages and paradigms, software and data modeling architecture and quality.
• Strong sense of empathy toward our product users, committed both to the quality of our products and to user satisfaction.
• Experience balancing perfection and pragmatism, as well as delivering iterative solutions that avoid overengineering.
• Advanced oral and written English skills.
• Strong communication skills. Proactively  work and communicate with multiple areas in the company as well as directly with customers when the situation demands.
• Candid, transparent and honest.
• Trust in your team and ability to effectively delegate work.
• Always willing to help and learn from others and by yourself.
• Have a good balance of determination, autonomy and collaboration.
• Seek continuous and rapid feedback.
• Work by our values: Learning Agile, Team Player, Garra, Above & Beyond.
• Know how to work in an agile and collaborative environment, and contribute to its improvement by ensuring we learn together.
• Strong interest and self driven understanding of our users, our customers, our market, and our product to challenge and co-create ideas and initiatives.

Technical skills we need for you:

• Excellent Javascript programming skills in modern frameworks like Vue.js and React.
• Extensive knowledge of web server-side oriented languages (PHP, Python, Golang, Javascript for Node.js).
• Knowledge of HTML5/CSS3 web application development.
• Knowledge of relational and document oriented databases (MySQL, MongoDB).
• Knowledge of web architectures, services and APIs concepts.
• Experience using design patterns.
• Excellent OOP knowledge.
• Experience with version control (git).
• Experience with Typescript and/or other type checking technologies.
• Experience with API design.
• Proficiency on quality practices such as unit test implementation, integration/contract testing, e2e, backend and frontend performance/load testing, CI quality gates, etc.
• Strong code refactoring skills.
• Strong technical documentation and communication skills (e.g. UML).
• Proficiency on AI assisted software development workflows.
• Customer-first mindset.
• Experience with monitoring tools and metrics (Sentry, New Relic, Datadog, Kibana).
• Experience with bug tracking tools like Jira, Redmine, Bugzilla, etc.

Bonus points for having:

• Experience with iterative and incremental development cycles.
• Experience with PHP frameworks (Laravel, Zend, Symfony).
• Experience with complex, high-performance and high-availability apps.
• Experience with container technologies (Docker, Kubernetes).
• Experience with functional programming.
• Experience with end-to-end tests.
• Experience with/Knowledge of engineering prompting, MCPs and Agents.
• Experience in complex refactoring of flagship products. 
• A great sense of humor (we sure do!).

 What we offer to you:

• A competitive compensation package that includes equity.
• Company laptop and phone reimbursement.
• Lots of room to own the role and implement new technologies that fuel automation of daily work
• Flexible time off policy to balance your work and life in a way that suits you best
• Being a part of an amazing, inclusive team that lives by our shared values and is committed to building the next phase of Stensul

At Fever, we’re building something exceptional—combining strategy, creativity, and the power of advanced technology to redefine what’s possible in organic search.  By partnering with world-class Product, Engineering, Data and Marketing teams, we leverage cutting-edge tools and data-driven insights to deliver exceptional performance and measurable impact across major search engines and dynamic digital ecosystems.

About the Role:

• You'll be the expert in technical SEO for our transactional ecosystems (feverup.com, white label websites and other Fever group websites) reporting directly to the SEO Manager.
• Analysis, definition and optimisation of the information architecture
• Strong Technical Skills (Crawling, Indexing, Structure data, Core web vitals, HTML, CSS, CDN performance, APIs Automatition…)
• Ensure optimal bot accessibility for the best processing for traditional search engines and LLMs.
• Be up to date with the latest changes on search industry to be able to propose quick actions adapting our sites so that they comply with the latest SEO/GEO requirements
• Take ownership of monitoring, establishing success KPIs and tracking methodologies, including large-scale log analysis with dashboarding and alerting systems (ELK, BigQuery, Splunk or similar).
• Partner with Data, Product and Systems to execute against our technical roadmap
• Design, implement and iterate experiments to increase traffic/ranks at a rigorous pace
• Audit and measure our engineering developments and implement changes to prevent visibility losses on search ecosystems.

About You:

• Proven experience as a technical SEO for ecommerce or similar (at least 5 years working with high traffic websites) and experience providing results from actions
• Experience working with international sites, adapting the global SEO strategy according to the needs of local markets
• Proactive or independent profile capable of self-management
• Being data-driven and kind of a data-geek: clear understanding of data, analytics and metrics with the ability to make data-driven recommendations of actions
• Hands-on experience applying AI/LLMs to build SEO solutions, automate workflows and enhance productivity
• Thorough knowledge of search engine ranking factors, including emerging LLM-powered search ecosystems (RAG, citations, query fan-out) and their optimization strategies
• Knowledge of HTML, JS and CSS required
• Critical thinker and problem-solving skills
• Familiar with industry-standard & enterprise SEO software
• Possess up-to-date knowledge and maintains current SEO practices
• Strong personal ownership, High level of initiative and work well in a team environment
• Excellent Spanish & English written and oral communication skills

Valuable Requirements:

• Understanding of Google Apps Script and Python.
• Knowledge of SQL for data exploitation 
• Experience on workflows automation
• Experience managing teams

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English and Spanish Lessons
• We have free  food, drink and fruit at the office!
• Wellhub Membership
• Possibility to receive in advance part of your salary by Payflow

#LI-Hybrid

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

ABOUT YOU:
We are seeking an Adobe Solution Architect who can partner directly with clients to uncover business and technology challenges, align them with Adobe solutions and capabilities, and guide end-to-end solution design and delivery. This role requires a blend of technical expertise, business acumen, and facilitation skills to lead cross-functional discussions, shape solution strategy, and ensure customer success.

As a Solution Architect, you will serve as the key Adobe Services leader on client engagements—translating business objectives into actionable architectures, orchestrating stakeholder alignment, and driving adoption of Adobe’s Experience Cloud and Adobe Experience Platform solutions.

WHAT YOU'LL DO

• Act as the lead architect on client engagements, defining solution strategy and architecture while guiding the overall implementation of Adobe Experience Cloud and Adobe Experience Platform solutions.
• Facilitate workshops and discussions with client business and IT stakeholders to uncover challenges, define use cases, and shape measurable outcomes.
• Assess current-state architectures and marketing capabilities, then recommend future-state designs across data, content, personalization, and customer journey management.
• Align enterprise solution architectures with business goals and digital marketing strategies.
• Translate complex technical concepts into clear recommendations for both executive and technical audiences.
• Serve as the bridge between client business leaders, IT stakeholders, and Adobe delivery teams to ensure alignment from strategy to execution.
• Provide thought leadership to executive sponsors, evangelizing solutions that drive value and innovation.
• Capture client insights and partner with Adobe product and engineering teams to influence product evolution.

WHAT YOU NEED TO SUCCEED

• 5+ years of experience as a Solution Architect, Enterprise Architect, or Consultant leading enterprise technology initiatives.
• Deep expertise in digital marketing and customer experience solutions across data, content, personalization, commerce, analytics, and engagement.
• Hands-on knowledge or certification with Adobe Experience Cloud products: Experience Platform (AEP), Experience Manager (AEM), Target, Journey Optimizer, Customer Journey Analytics, Workfront, and Adobe Cloud Services.
• Strong track record of delivering successful enterprise integrations and digital marketing transformations involving analytics, personalization, testing/optimization, and customer data activation.
• Proven ability to engage senior executives (CMO, CIO, CXO) and facilitate consensus across business and IT stakeholders.
• Excellent communication skills—able to simplify complexity for non-technical stakeholders and dive deep with technical teams.
• Strong problem-solving, facilitation, and strategic thinking skills with the ability to translate business needs into technical solutions.
• Experience creating solution blueprints, capability maps, and strategic roadmaps.
• Consulting background or experience in a world-class technology services organization preferred.
• Strong leadership in fast-paced, dynamic environments; adept at managing multiple client opportunities at once.
• Willingness to travel up to 40%.

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. 

We are seeking a Senior Technical Product Manager to join one of our ongoing squads. This role focuses on building scalable and efficient data products that support analytical workflows and enterprise data delivery across our client's Analytics. You will be responsible for managing the full data product lifecycle—from ideation to delivery—working closely with data engineers, analysts, QA, business stakeholders, and other product teams to ensure high-quality data solutions.

SKILLS AND COMPETENCIES

• You have hands-on experience with SQL and are comfortable querying and analyzing large datasets across relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., DynamoDB, MongoDB) databases
• You have a strong track record of working with data engineers and navigating complex data infrastructure to deliver scalable, high-quality solutions
• You are experienced in agile methodologies and lead sprint planning, stand-ups, and retrospectives to drive iterative product development
• You are an effective communicator who bridges technical and non-technical stakeholders, fostering alignment across product, engineering, QA, and business teams
• You are results-oriented and use metrics and client feedback to prioritize work, evaluate impact, and drive continuous improvement
• You have experience in the finance industry and understand the critical role of data quality, timeliness, and regulatory alignment
• You are a proactive team member who promotes automation, scalability, and operational efficiency in all aspects of the data product lifecycle
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
  

RESPONSIBILITIES

• Lead the delivery of data products, working with cross-functional teams including data engineering, QA, technology, and business strategy
• Translate business needs into data requirements with a strong focus on data workflows, scalability, and performance
• Own the data product backlog, prioritizing features, technical tasks, and improvements based on business value, effort, and dependencies
• Collaborate closely with engineering to ensure accurate understanding of data structure, source systems, and integration logic
• Actively manage sprint planning, stand-ups, and retrospectives in an agile development environment
• Ensure that data quality, documentation, lineage, and governance standards are upheld
• Identify opportunities to automate data workflows and reduce failure points across the data lifecycle
• Communicate product status, risks, and decisions to stakeholders in a clear and timely manner
  

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for a Senior Technical Account Manager (TAM) to support the adoption, performance, and technical success of our Enterprise nonprofit customers.

In this role, you will act as a trusted technical advisor and strategic partner, helping organizations implement, integrate, and optimize their use of the GoFundMe platform. You will work cross-functionally with Sales, Product, Engineering, and Support teams to ensure customers successfully deploy solutions, navigate change, resolve technical challenges, and drive meaningful fundraising outcomes.

The Job

• Lead Complex Projects & Drive Outcomes
  • Owns end-to-end delivery of customer initiatives, including integrations, migrations, and new product rollouts
  • Manage project timelines, dependencies, and stakeholders across both customer and internal teams
  • Drive accountability and momentum to ensure projects are delivered on time and with high quality
  • Anticipate risks, remove blockers, and proactively adjust plans to ensure successful execution
• Drive Integrations & Technical Solutions
  • Serve as a technical advisor on CRM integrations (e.g., Salesforce, Blackbaud, HubSpot) and data architecture
  • Design and recommend scalable solutions for bidirectional data syncs, including field mapping, data integrity, and system interoperability
  • Troubleshoot and resolve integration issues (API errors, webhook failures, authentication issues, data mismatches)
  • Translate business needs into effective technical solutions that align with customer goals
• Own Customer Success & Revenue Impact 
  • Manage a portfolio of Enterprise customers, aligning technical solutions to drive adoption, performance, and revenue outcomes (e.g., GDV, conversion)
  • Identify opportunities to expand product usage and increase customer value
  • Partner with Strategic Account Managers to support growth, renewals, and long-term success
  • Connect technical execution to measurable business impact for customers
• Lead Through Change & Influence Stakeholders
  • Guide customers through change management, including new implementations, feature adoption, and process shifts
  • Drive alignment across technical and non-technical stakeholders, including executive audiences
  • Demonstrate strong executive presence in customer interactions, including QBRs and strategic discussions
  • Communicate clearly, confidently, and proactively in high-stakes situations
• Troubleshoot & Resolve Technical Issues 
  • Investigate and resolve complex technical issues across APIs, integrations, and platform functionality
  • Reproduce bugs, gather logs, and document issues clearly for Engineering (via Zendesk, JIRA, or similar tools)
  • Own escalations end-to-end, providing timely updates, workarounds, and root cause analysis (RCA)
  • Identify trends across accounts and proactively escalate systemic issues
• Monitor Performance & Proactively Mitigate Risk
  • Monitor platform usage and integration health (API success rates, sync reliability, data consistency)
  • Identify risks early and take a proactive approach to preventing issues before they impact customers
  • Deliver insights and recommendations during business reviews to inform optimization strategies

You 

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or a similar customer-facing technical role
• Strong project management skills, with experience leading complex, cross-functional initiatives
• Experience working with APIs (REST), webhooks, and system integrations
• Familiarity with CRM platforms such as Salesforce, Blackbaud, or HubSpot
• Experience troubleshooting integrations and data sync issues
• Experience using ticketing and issue tracking tools (e.g., Zendesk, JIRA)
• Strong problem-solving skills with the ability to diagnose technical issues and deliver solutions
• Demonstrated executive presence and ability to engage senior stakeholders
• Highly proactive, with a track record of anticipating challenges and driving outcomes

Preferred

• Experience with SQL or data analysis
• Familiarity with iPaaS tools (e.g., Zapier, Workato, Mulesoft)
• Understanding of JSON or structured data formats
• Experience in fintech, payments, or donation platforms
• Experience supporting change management initiatives in enterprise environments
• Experience working with nonprofit organizations or fundraising systems

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

#LI-RC1

To support our continuous growth, we are looking for a bilingual Implementations Project Manager to join our team. This is a key customer-facing role responsible for leading the successful implementation of our solutions for clients across different industries. You will work closely with prospects and customers to understand their processes, translate business needs into implementation plans, and ensure our products are delivered effectively and on time. You will also collaborate with the Sales team during the presales process to validate technical solutions and implementation approaches, helping customers understand how our platform can support their operations. This role is ideal for professionals with strong project management experience in software implementations, who enjoy working directly with clients and coordinating cross-functional teams to deliver successful outcomes.

Responsibilities

• Lead end-to-end implementation projects for our ITSM & ITAM solutions, ensuring successful delivery, adoption, and customer satisfaction.

• Act as the main point of contact for customers during implementation, managing expectations, timelines, and project scope.

• Translate customer requirements into clear implementation plans, configurations, and project milestones.

• Deliver product demonstrations, technical validations, and proofs of concept when required during the sales process.

• Collaborate with Sales Representatives throughout the sales cycle, supporting RFIs, RFPs, and solution validation from both a technical and implementation perspective.

• Coordinate internally with Product, R&D, and Customer teams to resolve complex implementation challenges.

• Produce documentation and guidelines that help customers configure and adopt the platform effectively.

• Identify opportunities to improve implementation processes, methodologies, and best practices.

Qualifications

Do not hesitate in applying if you:

• Have experience managing software implementation projects, ideally in SaaS environments.

• Are comfortable working directly with customers and stakeholders throughout the lifecycle of a project.

• Have strong project management, planning, and communication skills.

• Are analytical and enjoy translating business needs into practical solutions.

• Have experience working with ITSM, ITIL, or IT operations processes.

• Have an advanced level of English.

• Have a background in Engineering, Computer Science, or a related field (preferred but not mandatory).

Experience with InvGate products is a big plus.

Our benefits include career development opportunities, English lessons, external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

At InvGate, we’re continuously growing and working on exciting projects with companies around the world. As part of this growth, we’re always looking to connect with experienced Project Managers who are passionate about delivering high-impact solutions.

We currently have multiple opportunities — both open and upcoming — where strong project management experience is key. While this is not a specific role, it’s a great chance to get on our radar for future positions that match your background and interests.

What we’re looking for

We’re interested in professionals who:

• Have solid experience leading projects end-to-end
• Are comfortable working with cross-functional teams (Product, Engineering, Sales, etc.)
• Have experience in client-facing roles and stakeholder management
• Are proactive, organized, and thrive in dynamic environments
• Have strong communication skills in English (written and spoken)

Experience in software implementations, SaaS environments, or technical project management is a strong plus.

Why join our Talent Community?

By applying, you’ll:

• Be considered for current and future Project Management opportunities
• Get early visibility into new roles as we continue to grow
• Connect with our Talent Team and stay close to InvGate

If you're interested in being part of our journey, we’d love to hear from you — feel free to share your CV with us!

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a Senior Customer Success Manager to join our Argentina office and support a portfolio of Mid Market customers in North America. This is a high-ownership role focused on driving measurable customer value, retention, and growth through product adoption, solving problems proactively, and partnership with sales. 

As a Senior CSM, you act as a strategic advisor and growth partner to your customers while also contributing to the success of the broader Customer Success team. Our CS culture is customer‑obsessed and results‑driven—we coach for impact, operate with rigor, and influence at scale across Sales, Product, and Marketing.

What You’ll Do:

• Client Value Realization:  drive customer outcomes, and product adoption across your team’s portfolio of customers. Partner with Sales to mitigate client risk and run expansion motions, across Strategic, Enterprise and Mid-Market customer segments, leading to improved Gross Revenue Retention and Net Revenue Retention.  
• Ability to travel 25% onsite to customers and key internal onsites. 
• Own the post-sales relationship, in conjunction with your sales partner, for a portfolio of customers focused in North America to drive retention and growth.
• Lead onboarding, training, and enablement sessions, translating complex AppsFlyer products and data concepts into clear, actionable outcomes for customers.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with senior customer stakeholders to showcase impact and align on goals.
• Act as a growth partner by understanding customers’ business goals and analyzing customer data to surface insights, identify mutual growth opportunities, and recommend optimizations to drive measurable value realization.
• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Lead customer issue management by proactively identifying risks, coordinating cross-functional resources, and driving issues through to resolution.
• Collaborate with internal teams, including Sales, Product, and Support, to deliver customer outcomes.
• Act as a mentor and force-multiplier for other CSMs by sharing best practices and contributing to team initiatives.

What You have:

• 5+ years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role.
• Proven ability to manage complex customer relationships and influence retention and growth outcomes.
• Strong communication skills with executive, technical, and business audiences.
• Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world.  Understanding of SDK’s, API’s and mobile attribution tools.
• Analytical thinker, comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high autonomy, ownership, and ability to operate in ambiguity.
• Comfortable working in a fast-paced, multicultural, and evolving environment.
• Tooling: MMP's, attribution and SaaS marketing/remarketing technologies, including the technical experience required to guide customers through implementation.
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale across customer-facing workflows - from account research and data synthesis to communication and strategic planning.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO