Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0005

Role Background

The NATO Cyber and Digital Transformation (CDT) Division, led by the Assistant Secretary General (ASG), ensures ICT coherence across NATO’s 50+ civil and military bodies, serving over 25,000 users. Reporting to the Secretary General, the ASG oversees enterprise directives and advises on IT acquisition and services.

In 2026, NATO's ASG is prioritizing digital transformation, cloud migration, and becoming a data-centric organization. This strategic effort focuses on modernizing processes, harnessing AI, and integrating business services to build a more coherent organization. By optimizing business workflows, NATO aims to enhance operational efficiency, strengthen security, and achieve seamless cloud adoption.

To achieve this, CDT is seeking support in managing and coordinating a Business Services Program aimed at bringing coherence and modernizing the NATO Enterprise Business Services landscape. This initiative is part of the NATO Digital Transformation Implementation Strategy, which promotes improving processes and leveraging digital echnologies. The project addresses the need for greater alignment and improvement of processes across the NATO Enterprise to support ongoing digital transformation efforts. An initial study has been conducted and a plan has been prepared. The goal is to build upon this foundation by following up on the next steps by managing the transformation office to coordinate the delivery of business transformation across NATO Enterprise.

Responsibilities include leading the transformation office, program/project management, stakeholder management, and ensuring effective communication and collaboration.

Role Duties and Responsibilities

Project Management, Stakeholder Management and Communication Management

• The contractor will drive alignment and collaboration across NATO’s enterprise initiatives and business services, ensuring coherence and increased effectiveness across all organizational entities. Responsibilities include:
  • Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints.
  • Stakeholder management: Engage regularly with stakeholders across NATO entities, including Finance, HR, Procurement, Legal, and others, to promote synchronized efforts toward harmonizing enterprise business services.
  • Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks.
  • Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services transformation.

Leading the Business Services Transformation Office

• The contractor will act as the main lead for the Business Services Transformation Office to ensure streamlined processes and operational excellence across NATO entities. Responsibilities include:
  • Office operationalization: An initial setup will be required to ramp up the Transformation Office. This involves outlining the objectives, identifying and putting in place the resources, and defining the methods of working.
  • Leading the office: Be the lead of the transformation office and main PoC within CDT for the Business Transformation across NATO Enterprise.

Business Services Advisory (SME Role)

• The contractor will provide expert advisory support on business services, implementation of large ERP programs, and relevant business transformation initiatives. Responsibilities include:
  • Providing CDT staff with ad-hoc advisory on topics within the domain of business services, ERP implementation, and relevant technology considerations based on industry experience and best practices.

Essential Skills, Experience and Certifications

• Demonstrated relevant experience (8+ years) in the area of Digital Transformation, specifically in Business Services (HR, Finance, Procurement), and large-scale ERP implementation programs.
• Proven experience in program management and project management.
• Proven experience in delivering ERP and Business Services projects delivering clear value in large international organizations, including data platforms.
• Strong ability to interact with, manage, and influence senior executive stakeholders.
• Strong communication skills in English with the ability to develop (in written-form) and present complex concepts in a clear and succinct manner.

Desirable Skills, Experience and Certifications

• Experience working in NATO and understanding of relevant NATO policy.
• Experience with market solutions in the domain of business services and ERP.
• Experience with commercial cloud provider platforms and/or on-premise cloud platforms.
• Proven ability to navigate complex multi-national environments (e.g., NATO/military contexts)
• Understanding of Enterprise Architecture frameworks (e.g., TOGAF), IT Governance (e.g. COBIT) and service management (ITIL).

Working Location

• Brussels, Belgium

Working Policy

• Hybrid (50% onsite / 50% offsite)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

More about the role:

We are looking for an enthusiastic bi/trilingual intern who is passionate about media relations and public affairs to join our Belgian team for a 6-month paid internship starting in August. 

We are looking for someone with existing knowledge of media, communications and Belgium’s different governments, who is eager to learn more about topics such as writing, media relations, consumer communications, stakeholder research and engagement, digital intelligence or social media as part of our driven and collaborative team. Our international agency will provide a dynamic learning environment and the opportunity to work on diverse challenging projects. 

We provide a space for each team member to constantly grow and develop, with each project providing a new opportunity to expand our collective knowledge and capabilities.  

What you'll do:

• Carry out media, policy and stakeholder monitoring, research and analysis of issues, developments and trends to ensure the client is alerted on relevant topics  
• Provide hands-on support to develop relevant materials in English and French/Dutch (press release, opinion pieces, position papers, fact sheets, …).
• Pitch impactful stories to journalists
• Help transform complex policy materials into effective outreach plans.
• Take a holistic look at communications, monitoring results across approaches
• Gain an understanding of the client’s business, challenges and opportunities 
• Work hand-in-hand with the client leader/project manager on executing all necessary tasks on client accounts 

Experience that contributes to success:

This is a position which requires good communication instinct and an interest in complex issues and topics. But a huge part is about you and your ability to build and maintain relationships with multiple stakeholders and audiences. Key requirements for the role include:

• A native level (spoken and written) in French or Dutch, fluent in the other and in English.
• Proactive, eager to learn and excited to get more experience in public relations and government affairs
• An interest in Belgian politics and media
• Passionate about research, editorial work and data-driven storytelling 
• Strong digital skills
• Critical thinker with a desire and ability to learn within a fast-paced environment 
• Good at time management, prioritisation and meeting deadlines 

At Burson, diversity, equity and inclusion are not just values; they are strategic imperatives that fuel our future in an industry built on the art of understanding, connecting and developing relationships. We believe that a diverse workforce is essential for inspiring bold ideas, fostering constructive dialogue and cultivating meaningful experiences that drive innovation and creativity. It also enables our agency to thrive and deliver brilliant work.

What we offer:

• A 6-month agreement under Convention d’Immersion Professionnelle – (CIP)  
• A stimulating work experience within an international environment (+20 nationalities) 
• Training opportunities 

Please note the following: 

• the CIP convention excludes any internships for which the intern receives academic credit or undertakes as a part of a degree. 
• in order to eligible for a CIP convention, the candidate must have the right to work full-time in Belgium 

#LI-NE1

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is a full-service advertising agency headquartered in Brussels’ WPP Campus. As part of the international Ogilvy network, our operations span four continents with over 15 nationalities on the 120-strong team working in our offices – our mindset is borderless.

We proudly collaborate with prominent international and regional clients, including Unilever, Absolut, Mondelez, Ford, IKEA, Vans, EU and Belgian institutions, fuelling their success internationally.

Entrepreneurship pulses through our veins, embodying our name with a "lab” mentality. We constantly innovate and experiment, staying in sync with the ever-evolving digital media landscape we specialize in.

ROLE

We’re looking for a driven Junior Account Manager to nurture and develop one of our most loved and established regional and international brands.

• Under the supervision of a Business Director, you lead your clients’ projects and are responsible for their daily management.
• You coordinate various 360 and social projects from briefing to delivery, including budget follow-up and planning.
• You ensure that the creative team/traffic manager/production manager/media are aligned throughout a project to meet deadlines and coordinate workflow.
• You are responsible for overcoming any difficulties and finding solutions during the project while keeping your Group Account Director and team informed throughout.
• You build strong relationships and foster good team spirit with both clients and members of the agency to bring great ideas and creative work to life

RESPONSIBILITIES

Client

• You have a thorough understanding of the client’s business and the major trends shaping their market(s).
• You are the client’s main point of contact.
• You build relationships with clients based on trust and mutual understanding.

Creative/Strategy

• You are the creative team’s main contact, providing direction on creative briefs, generating enthusiasm, and earning their trust.
• You master a range of presentation techniques to inspire the client and sell creative work.

Finance

• You manage the agency’s billing system and are responsible for invoicing, and issuing POs, etc.
• You have an understanding of the financial forecast/overview of your clients.
• You keep a clear overview of all income, costs, and expenses and track media spent (if any).

Administration

• You have a thorough working knowledge of all agency systems: plan briefings, reviews, follow planning procedures, etc.
• You are ultimately responsible for ensuring work is produced efficiently, on time, and within budget.
• You will work in close collaboration with your Business Director, who will set in place a structured way of working.

PROFILE

• You have more than 4 years of experience, with deep expertise in 360, digital & direct marketing.
• Native or equivalent level of Dutch and French. Master of English.
• Comfortable in growing client relationships and business.
• Skillful project management – expert in scoping and delivering projects on time and on budget.
• Enthusiastic team player. Curious and keen to grow & learn. Flexible and open to working in an agile environment. Hands-on. 

OFFER

• Full-time opportunity in an ever-growing, trendsetting advertising agency based in the greenest building in Brussels - the new WPP Campus.
• Work alongside a team of diverse and people-focused individuals, on impactful projects and with an array of local, regional, and global clients.
• We are committed to keeping our environmental footprint low and ensuring that our work is ethical.
• We thrive on transparency - Our words and promises produce actions.
• Attractive package and benefits.
• Strong flexibility plan.
• Continuous training opportunities.
• As an Ogilvy Social.Lab employee, you will be provided with continuous opportunities to grow through training and career conversations while doing strong work that works.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2026-0043

Role Background

NATO Communications and Information Agency (NCIA), as the main ICT service provider in NATO, is the main technical entity providing subject matter expertise to support NATO Cyber and Digital Transformation (CDT) Branch’s Innovation Programmes of Work (PoW) and relevant activities in 2026. NCIA Chief Technology Office (CTO) is looking for a Contractor who will provide full-stack software development support to the PoW projects.

Role Duties and Responsibilities

• Support NCIA in the NATO Programmes of Work with CDT in the area of software development for digital innovation and technology applications.
• Develop advanced application capabilities for analysts, enabling the exploration, analysis, and synthesis of strategic foresight analysis data through complex, multi-step user experience workflows, including cross-article reasoning, topic engineering, source intelligence, and relevance assessment.
• Develop full-stack integrations with AI-enabled backend services, including the exposure of AI-driven analytical functions, retrieval mechanisms, and automated synthesis capabilities in a controlled and user-transparent manner.
• Apply sound software design principles to ensure transparent, auditable, and controllable analytical workflows, including clear traceability between inputs, sources, AI-assisted reasoning steps, and generated outputs, suitable for high-trust analytical and policy environments.
• Deliver deployment-ready solutions that are compatible with restricted and secure environments, including solutions subject to accreditation for NATO UNCLASSIFIED (NU) deployment, and capable of operating under governance, security, and operational constraints beyond standard commercial systems.

Essential Skills, Experience and Certifications

• Senior-level full stack development experience with at least 8 years of experience, covering: frontend and backend development, system architecture, integration, implementation and end-to-end ownership from design through deployment.
• Extensive knowledge in frontend (Vue.js, React, Astro) and backend frameworks (Python, FastAPI), including: Frontend application architecture and state management, backend API design, schema validation, and service orchestration.
• Proven experience integrating frontend applications with backend APIs and data services, including: high-volume data ingestion and querying, search, retrieval, and analytics- oriented backends, performance-aware UI–backend interaction patterns. The bidder must provide at least two project examples demonstrating the experience.
• Practical experience integrating AI and LLM-based services, including: LLM-powered analysis, synthesis, and content generation, retrieval-Augmented Generation (RAG) or hybrid retrieval approaches and deterministic, traceable, and auditable AI outputs suitable for policy and analytical use.
• Experience with designing and implementing analyst-facing workflows, with emphasis on: transparency of analytical results, traceability of sources, reasoning, and outputs, user control over inputs, filters, and relevance criteria.
• Experience working in analytical decision-support contexts or strategic foresight, including: Topic engineering and thematic analysis, source intelligence and relevance assessment, multi-source analytical synthesis.
• Ability to work independently at senior level, including: structuring complex systems from high-level requirements, translating abstract objectives into concrete technical deliverables and delivery constraints
• Experience with analytical platforms, such as strategic foresight analysis, emerging and disruptive technologies assessment, or decision-support tooling.
• Experience deploying solutions in restricted, controlled, or secure environments, including: separation of environments, controlled AI service integration, deployment constraints beyond standard commercial cloud setups
• Candidate must have the nationality of one of the NATO nations.

Language

• Excellent command of spoken and written English. 

Working Location

• Offsite

Working Policy

• Remote

Travel

This Task Order requires travel, consisting of up to 3 visits to NCIA Brussels (one per quarter) for a maximum of one working day each visit. Travel dates will be planned during the Project Kick-off Meeting with NCIA Project Manager. The travel, lodging and associated expenses for travel are included in the price of the bid (NTE), such that the purchaser shall not be invoiced.

Extraordinary Travel (Purchaser Directed Travel) may be required to other NATO or non- ATO locations as necessary. In the event of such unforeseen meetings being called, the cost of all travel and subsistence will be addressed through a contract amendment.

Extraordinary Travel expenses will be reimbursed in accordance with Article 5.5 of AAS+ Framework Contract. Such costs will be set as a separate PO line with a not to exceed value to cover and reimburse of actual expenses upon submissions of all receipts and invoices in line with NCIA processes.

Security Clearance

• No Security Clearance required

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0009

Role Duties and Responsibilities

• Support the lead Project Manager during the final development and pre-launch phase, including coordination with the development team and stakeholders;
• Assist in tracking timelines, deliverables and risks during the run-up to launch;
• Ensure all technical, analytical, and governance elements required for launch are aligned and delivered on time;
• Upon completion of implementation (post-launch), assume full responsibility for day-to-day project management, including scheduling, coordination, documentation, issue tracking, and continuous improvement, including further development activities for the Repository.
• Preparing an onboarding package (login guidance, FAQs, short video tutorials);
• Organising onboarding webinars for first-time users across 32 Allies;
• Coordinating account creation with internal NATO technical services;
• Tracking onboarding progress and reporting outstanding gaps or issues.
• Running regular coordination meetings with internal teams and contractors;
• Maintaining project documentation;
• Monitoring progress and reporting status to senior management;
• Preparing briefing notes, slide decks, speaking points, and demonstration materials related to the Repository;
• Ensuring alignment with related initiatives.
• Liaise regularly with EuRepoC as the primary data provider to coordinate data delivery schedules and ensure alignment with NATO requirements;
• serve as a focal point for coordination with SITCEN which provides technical platform;
• ensure continuous liaison with internal stakeholders (CyOC, CTAB etc.);
• preparing funding documentation for approval, tracking financial execution, liaising with divisional budget officers to secure timely and compliant funding approvals.
• develop proposals for the future evolution of the Repository by identifying functional and analytical gaps, developing proposals for enhancements, preparing an evolution roadmap, and handling engagement with SITCEN, EuRepoC, and other stakeholders on next-generation capabilities and long-term sustainability.
• capture lessons learned during development, testing and launch of the Repository, conduct after-action reviews with stakeholders, and convert findings into actionable recommendations for improving tool functionalities, data quality, and user engagement.
• Support the lead Project Manager during the data processing and analysis stage, including coordination with Allied representatives to facilitate Pledge bilaterals;
• Assist in tracking workflow of Allied analysis and task management through Q1-Q2 2026 and create a structured workflow that leverages the new process delivered by the Data Engineer for the Pledge data portal;
• Ensure all process aspects run smoothly to execute professional bilaterals, including some bilaterals delivered off-site in Allied nations as relevant, until technical, analytical, and governance elements required for launch are aligned and delivered on time;
• Upon completion of implementation (post-launch), assume full responsibility for day-to-day project management, including scheduling, coordination, documentation, issue tracking, and continuous improvement, including further development activities for the Repository.

 Essential Skills, Experience and Certifications

• Proven project management experience in complex, multi-stakeholder environments.
• Ability to brief senior management clearly and concisely
• Experience developing project documentation, SOPs, roadmaps, or guidance materials.
• Strong organisational skills and attention to detail.
• Ability to work independently and proactively
• Able to translate technical issues into policy-friendly language

 Desirable

• PM certifications (e.g., PRINCE2, PMP, Agile).
• Experience working with NATO structures
• Experience managing digital platforms
• Experience working in cybersecurity/cyber defence related disciplines

 Language Proficiency

• Excellent written and oral English

 Working Location

• Brussels, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0007

Role Duties and Responsibilities

• cleaning and structuring Allied-submitted response data and incoming data from a research institution;
• Standardising data formats, categories, and fields in line with the required taxonomy.
• Identifying inconsistencies, gaps, and missing elements in the data and flagging these to the Project Manager (PM);
• Conducting regular data quality checks (accuracy, completeness, timeliness);
• Reviewing data entries and confirming alignment with the NATO Cyber Response taxonomy.
• Ensuring proper data classification and tagging.
• Supporting the PM in preparing feedback to Allies and researchers.
• Working closely with the data engineer to ensure smooth ingestion and integration of data into the platform;
• Supporting testing of data upload tools, visualisation features and filters;
• Helping to document data and refine the Repository’s metadata structure.
• Producing insight reports on Allied response patterns (e.g., most-used measures, speed of response, clustering by threat actor).
• Identifying trends and anomalies in Allied responses over time;
• Preparing data-driven products to support Committee discussions, CDT leadership meeting and strategic messaging;
• Create dashboards and visual analytics.
• Supporting PM in preparing training materials (slides, guides, examples, videos);
• Support in demonstrating data entry and tool navigation during webinar sessions for Allies;
• Providing technical and analytical assistance to first-time users.
• Verify data analysis methods to ensure correct data analysis methods use, support in identifying trends and anomalies in Allied responses over time through a comparative analysis of the previous Pledge cycles (May-June).
• Support the automated creation of dashboards and visual analytics (June-July)

 Essential Skills, Experience and Certifications

• Strong analytical and statistical skills.
• 2+ years working as a data analyst or similar role.
• Experience in data cleaning, transformation, analysis and visualization.
• Proficiency in Python for data processing.
• Ability to prepare visualisations, summaries, and other analytical products for non-technical audiences.
• Very good written and spoken English.
• Strong attention to detail and ability to perform repetitive tasks when needed.
• Ability to work collaboratively within a multi-disciplinary team.

 Desirable Skills, Experience and Certifications

• Experience using ArcGIS software (ArcGIS online, ArcGIS Experience Builder)
• Experience from developing web applications.
• Experience from cyber-security data analysis.
• Experience in preparing education material and providing training to the end-user community.

 Working Location

• Brussels, Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0008

Role Duties and Responsibilities

• extracting data from input files, transforming data according to the necessary formats and loading data into the Repository platform.
• Ensuring smooth data flow into Pledge data analysis model.
• Maintaining the current data pipelines and developing new data pipelines to incorporate new sources of data.
• Work with the Repository team to understand requirements for analysis and visualization.
• Develop and optimize data models and data views that allow for analysis of all relevant aspects of the data.
• Working with the Pledge team to create an interactive portal/data model to facilitate analysis of Allied returns.
• Support the data analyst in cleaning and standardising data from external sources (Repository and Pledge).
• Identifying inconsistencies, gaps, and missing elements in the data and flagging these to the data analyst and the project manager (PM).
• Investigate potential tools for data processing, data integration and visualization that could be used in a NATO environment.
• Advising the team on technical choices by clearly communicating the options to a non-technical audience.
• Support the data analyst in producing analytical products by creating dashboards and visual analytics.
• Potentially also use large language models to extract insights from unstructured data.
• Document data pipelines, codes and data models.
• Information sharing with the team and onboarding of new team members.

 Essential Skills, Experience and Certifications

• Strong analytical and technical skills.
• 2+ years experience working as a Data Engineer or in a similar role.
• Professional experience in planning and executing the data science lifecycle / data pipelines, including ingestion, pre-processing, quality assurance, analysing, post-processing and visualisation.
• Proficiency in Python for data processing.
• Knowledge of ArcGIS software.
• Very good written and spoken English.
• Proactive and highly detail-oriented.
• Ability to work collaboratively within a multi-disciplinary team and to communicate technical information to non-technical audiences.

 Desirable Skills, Experience and Certifications

• Proficiency in ArcGIS API for Python.
• Professional experience in configuring an ArcGIS Enterprise portal and its applications, such as ArcGIS Experience Builder, ArcGIS Dashboards, ArcGIS Notebooks, Survey123, and Workflow Manager, with preferred basic knowledge of ArcGIS Pro.
• Experience in visualization and building of web applications.
• Knowledge of NATO networks and data engineering/analysis tools available on those networks.
• Ability to work with both structured and unstructured data. Experience from using large language models to analyse text data.
• Experience with cyber-security data analysis.

 Working Location

• Brussels, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Tomorrowland, Shurgard, Smartphoto, Neuhaus, RSCA in Belgium, or Meta, Uber, H&M, and Microsoft worldwide - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Belgian Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative Belgian and international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Brussels. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience to our Belgian, fast-growth merchants, most of them with international ambitions, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a portfolio of merchants across a variety of verticals. 

You’ll work alongside a group of talented and driven Account Managers, in Belgium and abroad. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts.

What You’ll Do:

• Relationship management: Responsible for onboarding and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets. 
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
• Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
• Help building the team: Adyen is growing, optimising processes and growing the portfolio in a scalable way, is a team effort. 

Who You Are:

• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently

Additional Requirements:

• You have work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
• This role is based out of our Brussels office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
• You have full professional written and verbal proficiency in Dutch, French and English.
• Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. 

This role is based out of our Brussels office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Account Management Department  |  Full-time  |  Brussels (Hybrid)

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is the social-first creative agency within the Ogilvy network, headquartered at the WPP Campus in Brussels. With 130+ people from 15+ nationalities and a presence across four continents, we work with brands that expect more than content - they expect ideas that move culture.

We partner with leading international and Belgian brands, including Unilever, Absolut, Mondelez, Ford, IKEA, Hey, and EU and Belgian institutions. Our work spans social, integrated campaigns, events, and brand platforms. We build for the long term, not just the feed.

THE ROLE

We are looking for an experienced and driven Account Manager to join one of our most active and high-visibility account teams. You will be the operational backbone of the team, managing complex, multi-workstream programmes across social, production, and integrated moments, while building a direct and trusted relationship with a demanding, engaged client.

You will work closely with an Account Director and mentor junior members of the team. This is a role that rewards rigour, initiative, and the ability to bring structure and clarity to a fast-moving environment.

RESPONSIBILITIES

Client leadership

• Serve as the primary day-to-day contact for your clients, building trust-based relationships at multiple levels of their organisations.
• Stay close to their business realities - proactive, visible, and always one step ahead.
• Develop a deep understanding of each brand's market, competitive landscape, positioning, and tone of voice.
• Coordinate fluently with partner and multi-agency setups as required.

Project ownership

• Own end-to-end project management across a wide variety of projects - from always-on social and content series to productions, campaigns, and integrated briefs - from brief to delivery.
• Review all deliverables with a sharp eye for brand consistency, production quality, and creative integrity.
• Keep all stakeholders, internal and external, aligned, informed, and unblocked.
• Maintain clear written briefs, shared project planning, and structured debriefs for every project.

Creative & strategic collaboration

• Brief, inspire, and champion the creative team - generating enthusiasm and maintaining trust throughout each project.
• Contribute actively to strategies that go beyond social: integrated campaigns and broader brand thinking.
• Collaborate with partner agencies on integrated moments, ensuring OSL's social-first thinking strengthens the wider campaign ecosystem.
• Bring proactive ideas to clients. This role rewards initiative.

Financial & operational management

• Manage budgets across multiple concurrent workstreams with full transparency - tracking, flagging, and reporting with rigour.
• Own billing, invoicing, and PO processes; maintain a clear and shared financial overview of all activity.
• Anticipate and resolve project challenges early, keeping your Account Director and Business Director informed with context and a recommendation - not just a problem.

YOUR PROFILE

• 5+ years of experience in advertising, communications, or a related agency environment, with hands-on expertise in social and digital campaigns.
• A track record of managing complex accounts; you are comfortable on set, in client meetings, and in budget reviews.
• Experience navigating cross-agency or multi-partner environments; you know how to collaborate without losing sight of your brand's interest.
• Strategic instincts that extend beyond social — curious about ATL, integrated campaigns, and broader brand thinking.
• Proficient in French or Dutch, with a strong working knowledge of the other language. Fluent in English.
• A natural relationship-builder with strong people skills, with clients, creatives, and agency partners alike.
• Highly organised and delivery-focused: you keep projects on time, on budget, and on brief without losing your energy or creativity.
• Entrepreneurial, hands-on, and comfortable in an agile, fast-moving environment.
• Genuinely passionate about social media, content, and the creative process.

WHAT WE OFFER

• A full-time role at a trendsetting, ever-growing agency, working in a hybrid setup based in Brussels.
• High-impact accounts with creative freedom and a client who is genuinely receptive to bold ideas.
• A collaborative, diverse, and people-focused team with a strong culture of transparency and trust.
• Attractive package and benefits, with strong flexibility.
• Continuous training and career development opportunities.
• Continuous opportunities to grow through training and career conversations while doing strong work that works.  

Business Operations Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Operational Efficiency Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Operations Enablement Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Operations Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Process Delivery Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Process Improvement Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Workflow Automation Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Are You Our New Audio Campaign Manager at WPP Media?

We are looking for an Audio expert to support the Audiovisual Manager in the buying, management, and optimization of audiovisual media campaigns for our clients.

You will be responsible for the operational follow-up of campaigns, from the initial first option to the post-buy analysis.

Responsibilities

• You work simultaneously on multiple client accounts, each with its own deadlines and projects.
• You secure first options for new campaigns within the framework defined by the Audiovisual Manager.
• You optimize campaigns as prepared and validated by the Audiovisual Manager.
• You ensure daily follow-up of administrative tasks, including reporting and material management.
• You conduct analyses to produce accurate post-buy reports.
• You regularly participate in follow-up meetings with the Audiovisual Manager to monitor campaign performance.
• You support the Audiovisual Manager in monitoring and reporting campaign results to clients.
• You stay up to date with relevant data, such as TV, radio, and cinema audience figures, and flag any anomalies or critical issues.
• You build strong relationships with media sales houses and their commercial teams.
• You take responsibility for small to medium-sized client accounts.
• You ensure the quality and accuracy of reports and tools (testing, validation, improvement proposals).
• You have a good understanding of the full OLA process.
• You contribute to knowledge sharing within the audiovisual team.

What We Expect from You

• You have a commercial mindset.
• You are able to work independently.
• You have strong project management and excellent time management skills.
• You are results-driven and solution-oriented.
• You feel confident presenting to stakeholders.
• You work in a structured and meticulous way.
• You have initial experience in media.
• You have knowledge of digital media.
• You communicate fluently in Dutch and French.

What We Offer

• A salary package that reflects your expertise and commitment.
• Attractive extra-legal benefits that make both your work and daily life more enjoyable.
• Numerous training opportunities to support your career growth and personal development.
• An inspiring, dynamic, and friendly company culture where recognition and team spirit are central — located at the WPP Campus in Brussels North.

Interested in joining us? Apply now! 🚀

Do you want to work for leading brands in a dynamic media agency?

Then this is your opportunity!

At EssenceMediacom, we are looking for a Client Operations Manager who is eager to create Breakthroughs together with us for our clients, including adidas, Airbnb, Milcobel, Perfetti Van Melle, Polestar, Proximus, Roularta, The Coca-Cola Company, and more.

As a Client Operations Manager, you will be part of our Client Leadership discipline and work within our Client Squads. These teams are responsible for managing client relationships and delivering all services we provide to our clients.

• Within your role, you will be responsible for project management and campaign management for selected clients.
• Project Management
• Together with the Client Squad, ensure we deliver top-quality work to our clients
• Help define the Squad’s agenda and priorities
• Take responsibility for ensuring timely delivery of all projects, requiring strong planning, organizational, and communication skills
• Campaign Management
• Ensure we receive timely and clear briefings from the client
• Deliver plans together with the Client Squad and media experts within the agreed deadlines (with the support of our project management tool, Wrike)
• Provide our experts with the necessary information received from the Strategist and Communication Planner to develop detailed media plans (TV/Radio/Out-of-Home/Digital/Print)
• Follow up on client approvals of our plans
• Coordinate the delivery of media materials with creative agencies (e.g., TV spots, radio spots, social media posts, posters, etc.)
• Guide campaign reporting during and after campaigns

Who Are We Looking For?

We are looking for a motivated Dutch-speaking junior profile or someone with initial experience, who has:

• A proactive mindset
• Excellent communication skills
• Strong administrative and organizational abilities

Our office is located at the WPP Campus next to Brussels North Station, making it easily accessible by public transport.

Ready to grow your career and create real Breakthroughs? 🚀 Apply now!

About the team:

Capco is a global management and technology consultancy that specializes in advisory, implementation, and delivery of client-centered solutions across Financial Services, Energy, and Insurance industries. We support modern platform implementations, digital transformations, end-to-end IT delivery, omni-channel standardization, cloud-based data management, and predictive data analytics. Our collaborative and efficient approach helps clients reduce costs and manage risk and regulatory change while increasing revenues. We are thinkers, innovators, and disruptors. We are small enough to care but large enough to matter.

About the Job:

As a Project Manager you will play a key role in the delivery of projects and change initiatives for our clients in the financial and energy industry. You will work closely with project teams, product owners, and client stakeholders to resolve conflicts and remove barriers, ensuring deliverables are on-time and meet quality standards. This role could manage a mix of Capco and client employees, all working towards the ultimate goal of delivering various projects on-time and at or under budget.

What You’ll Get to Do:

• Develop and execute an integration strategy and roadmap
• Lead the team in technical requirement collection, mapping, validation, and optimization efforts
• Work with cross-functional teams to ensure alignment of integrations with data processes with business goals and technical requirements
• Work with technology teams to drive tooling and solutions for integrations, endpoints, secure data transfer, and resiliency
• Manage stakeholder communications and provide insights for decision-making
• Monitor data quality, compliance, and security standards throughout the project lifecycle

What You’ll Bring with You

• 5+ years of experience working with and leading cross functional teams as a project manager in an agile and/or iterative waterfall delivery environment
• Coordinate with business stakeholders and development & testing leads to prioritize deliverables across the program roadmap and complete additional research to define future feature design
• Guide teams through delivery and manage scope, risks and issues, resolving at the lowest level and escalating as needed
• Understanding of IT 
• Help execute Agile delivery, including: team sprint & increment planning, backlog management, and readouts
• Quantify customer impact of feature deliveries and measure product KPIs
• Working knowledge and experience with JIRA, Confluence, Project, and Visio
• Experience working in financial services 
• Having the ability to create and give executive-level presentations
• Establishing effective project timelines with correct dependencies and durations and ensuring their execution on schedule and within budget
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
• English with good knowledge of Dutch 
• Commercial skills 

Why Join Capco?

• Capco provides an environment where your expertise and innovative ideas will thrive. Here’s why you’ll love working with us:
• Competitive Compensation: Includes a company car or green mobility budget, allowances, end-of-year bonuses, health insurance, mobile phone, laptop, and meal vouchers.
• Learning Opportunities: Gain access to advanced learning platforms, in-person and virtual courses, and our network of global experts to support your continuous development.
• Flexible Working Environment: Enjoy a hybrid setting, combining the benefits of remote flexibility with in-office collaboration.
• Work-Life Balance: Work in a supportive environment designed to encourage balance and wellness both personally and professionally.
• Innovative Culture: Operate in a non-hierarchical workspace where great ideas and initiative are celebrated, giving you a platform to showcase your expertise.

Ready to take the Next Step 

If this sounds like you, we would love to hear from you.  This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.

Join Capco – Build the Future of Financial Services  

At Capco, we believe in being more than just consultants – we are active participants who drive transformation in the global financial services industry. Here, you won't just build your career, but shape the future of the banking sector. We foster a unique environment where our forward-thinking, passionate experts are empowered to innovate and collaborate, solving some of the industry's most complex challenges. We work hand-in-hand with clients in areas such as Banking, Capital Markets, Finance Risk & Compliance, Insurance, and Wealth & Investment Management to drive meaningful change and seize opportunities. Ready to make an impact? Learn more at capco.com.

Your Career. Your Journey.

At Capco, we encourage you to own your career path. We’re looking for high-performing individuals who are driven to reach their full potential and take their expertise to the next level. Now’s the time to start writing the next chapter of your professional story with us. We are looking for a Business Process Consultant to become part of our innovative team within Banking & Financial Services.

About the Role: Business Process Consultant

As a Business Process Consultant at Capco, you will play a key role in driving impactful change for our clients. You will have the opportunity to work with leading global banks and financial institutions to define, analyze, and optimize business processes that help organizations remain agile and competitive.

What You'll Be Doing:

Lead Problem Solving: Use your expertise to address client challenges and identify solutions to enhance business processes.

Collaborate: Work as a Project Manager or interface with stakeholders and business users to scope, analyze, and define functional and business requirements.  Drive

Direction & Oversight: Set project goals and direction, oversee progress, and ensure the delivery of high-impact deliverables.

Bridge Business & Technology: Act as the connection between business teams and technical teams, ensuring seamless collaboration across projects.

Manage Testing & Delivery: Define testing objectives, collaborate with testing teams, and oversee project financials, scoping, and estimations.

What We're Looking For

We’re seeking professionals who are proactive, adaptable, and thrive in a fast-paced environment. If you have some or all of the following credentials, we’d love to hear from you!

Must-Have Skills and Qualities:

Experience in Business Process Analysis: Between 1–5 years of experience working in a similar consulting role.

Strong Process Mapping Skills: Expertise in process mapping and familiarity with Business Process Management (BPM) tools like Visio or ARIS.

Analytical Creativity: Able to effectively simplify, analyze, and present complex processes in a clear and impactful way.

Excellent Communication Skills: Liaise confidently between business stakeholders and users while keeping everyone aligned.

Additional Skills (a Plus, but Not Required):

Proficiency in Lean Six Sigma, Agile methodologies, and Change Management practices.

A good understanding of Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies. - Business experience in the Financial Services sector, especially in Banking or Payments.

Language proficiency: English, with skills in French and/or Dutch

Why Choose Capco?

When you join Capco, you’re signing up for more than just a job – you’re becoming part of a diverse, inclusive, and innovative community that celebrates success and rewards talent. Here are just a few of the highlights of working with us:

Competitive Compensation: We offer an attractive package including a company car or green mobility budget, net allowances, end-of-year bonuses, health insurance, mobile phone, laptop, and meal vouchers.

Ongoing Learning & Development: Access industry-leading training platforms, in-person and virtual instructors, and our global network of experts to support your growth.

Hybrid Work Environment: Enjoy the flexibility of a blended on-site and remote work setup.

Work-Life Harmony: We strive to achieve a balanced, supportive work environment that empowers you to succeed both personally and professionally.

Flat Hierarchies: Work in a non-hierarchical setting where you are encouraged to challenge the status quo and speak directly with senior leaders and clients. At Capco, your ideas matter, and your contribution fuels meaningful change in a competitive market.

Ready to Reimagine Your Career?

If this sounds like the challenge you’ve been waiting for and you’re eager to own your career, we would love to hear from you! Take the first step and apply now at capco.com/careers. Let’s innovate together. The Future is Now at Capco.