This position is responsible for providing operational excellence and project management support to our two cell therapy manufacturing plants in Belgium. 

You will play a key role in strengthening the continuous improvement culture, building Lean and 6Sigma skills within the organization and lead complex, cross functional optimization initiatives.  

You combine project management; strong stakeholder management and communication skills with training and coaching skills to drive effective communication, coordination and collaboration.

What can you expect?

Here’s what you’ll do:

• Co-own the Operational Excellence program for the site, focusing on building a strong continuous improvement culture and developing Lean & 6sigma capabilities across the organization. 
• Provide training, coaching and development of Lean and 6sigma capabilities, including:
  • Support the selection of green belt trainees and projects, help organize GB training in collaboration with our J&J partners, coaching and and review of Green Belt projects to support certification
  • Deliver basic statistics training and support teams with questions related to DMAIC, data analysis and structured problem-solving
  • Optimize and maintain templates and tools
• Educate, coach and lead OpEx deployment leads in operational departments  
• Lead complex Lean and Six Sigma improvement projects requiring Black Belt–level expertise, supporting strategic objectives of the organization, such as:
  • Cost optimization
  • Lead time reduction 
  • Deviation reduction
  • Scheduling and shift regime optimization 
  • Cleanroom efficiency improvements
• Serve as a subject-matter expert for advanced statistics and data analysis questions 
• Use Lean and Six Sigma methodologies, including 5S, standard work, visual management, Kanban, Pareto analysis and others, to structure and improve initiatives. 
• Build and maintain strong working relationships with peers across the organization 

Who are we looking for?

Education

• Minimum bachelor degree
• Black Belt certification

Experience

• Minimum 5 years of experience in Industrial Operations environment, of which 3 years of experience in Pharma 
• Experience in lean process optimization tools: black belt certified
• Experience in 6sigma problem solving methodology and tools: green belt certified 
• Knowledge and experience in human factors are a plus 

Languages

• Fluent in English  
• Good knowledge of Dutch is a plus

Strengths

• Collaborative team player with strong interpersonal skills  
• Excellent communication skills and stakeholder management  
• Able to engage, motivate and lead matrix teams across various levels  
• You have a strong analytical mindset with the ability to translate data into insights 
• Strong coaching and training skills  
• Skilled at instilling and reinforcing organizational culture 

Expertise

• End-to-end project management skills  
• Strategic thinking and vision creation
• Proficient in data analysis  
• Leading-cross functional and matrix teams initiatives
• Effective use of escalation paths to drive impact  
• Independently initiating, building and managing projects from zero 

What do we offer you? 

• A meaningful job with impact on the organization. 
• A supportive and innovative work environment. We value and encourage learning and personal development.  
• The opportunity to work with people from all over the world. 
• A contract of indefinite duration and an attractive salary package complemented by many fringe benefits, such as additional statutory vacations, meal vouchers, group and hospitalization insurance, double vacation pay, an end-of-year and performance bonus. 
• Many fun and informal events.

About Legend Biotech

Legend Biotech is a global biotechnology company dedicated to developing, manufacturing, and commercializing innovative and life-saving cell therapies for the treatment of chronic and life-threatening diseases, such as cancer.

The company was founded in 2014 and is headquartered in Somerset, New Jersey. Legend Biotech now employs over 2,400 people across six global manufacturing sites. Two of these sites are in Ghent: Obelisc (Technology Park Zwijnaarde) and Tech Lane (Eilandje Zwijnaarde).

In Ghent, Legend Biotech focuses on the production of advanced CAR-T cell therapies for the treatment of multiple myeloma, in close collaboration with Johnson & Johnson.

In deze functie ben je verantwoordelijk voor het bieden van operationele excellentie- en projectmanagementondersteuning aan onze twee cell therapy productiesites in België.

Je speelt een sleutelrol in het versterken van de continuous improvement-cultuur binnen de organisatie, het opbouwen van Lean- en Six Sigma-vaardigheden en het leiden van complexe, cross-functionele optimalisatie-initiatieven.

Je combineert projectmanagementvaardigheden, sterk stakeholdermanagement en communicatieve vaardigheden met training- en coachingcompetenties om effectieve communicatie, coördinatie en samenwerking te stimuleren.

Wat mag je verwachten?

Dit is wat je gaat doen

• Mede-eigenaarschap opnemen van het Operational Excellence-programma voor de site, met focus op het uitbouwen van een sterke continuous improvement-cultuur en het ontwikkelen van Lean & Six Sigma-capabilities binnen de organisatie.
• Training, coaching en ontwikkeling van Lean- en Six Sigma-competenties, waaronder:

  • Ondersteunen bij de selectie van Green Belt-trainees en projecten
  • Organiseren van Green Belt-trainingen in samenwerking met onze J&J-partners
  • Coaching en review van Green Belt-projecten ter ondersteuning van certificatie
  • Geven van basisstatistiektraining en ondersteuning van teams bij vragen rond DMAIC, data-analyse en gestructureerde probleemoplossing
• Optimaliseren en onderhouden van templates en tools
• Opleiden, coachen en aansturen van OpEx deployment leads binnen operationele afdelingen
• Leiden van complexe Lean- en Six Sigma-verbeterprojecten die Black Belt-expertise vereisen, ter ondersteuning van strategische doelstellingen van de organisatie, zoals:

  • Kostenoptimalisatie
  • Verkorting van doorlooptijden
  • Reductie van deviatie’s
  • Optimalisatie van planning en shiftregimes
  • Efficiëntieverbeteringen in cleanrooms
• Optreden als subject-matter expert voor geavanceerde statistiek- en data-analysevraagstukken
• Toepassen van Lean- en Six Sigma-methodologieën zoals 5S, standard work, visual management, Kanban, Pareto-analyse en andere om initiatieven te structureren en verbeteren
• Opbouwen en onderhouden van sterke werkrelaties met peers binnen de organisatie

Naar wie zijn we op zoek?

Opleiding

• Minimaal een bachelor diploma
• Black Belt-certificering

Ervaring

• Minstens 5 jaar ervaring binnen een industriële operations-omgeving
• Minstens 3 jaar ervaring binnen de farmaceutische sector
• Ervaring met Lean procesoptimalisatietools: Black Belt-gecertificeerd
• Ervaring met Six Sigma probleemoplossingsmethodologieën en -tools: Green Belt-gecertificeerd
• Kennis en ervaring met human factors is een plus

Talen

• Vloeiend Engels
• Goede kennis van het Nederlands is een plus

Skills

• Samenwerkingsgerichte teamplayer met sterke interpersoonlijke vaardigheden
• Uitstekende communicatievaardigheden en sterk stakeholdermanagement
• In staat om matrixteams op verschillende niveaus te engageren, motiveren en aan te sturen
• Sterke analytische mindset met het vermogen om data te vertalen naar inzichten
• Sterke coaching- en trainingsvaardigheden
• Bekwaam in het uitdragen en versterken van organisatiecultuur

Expertise

• End-to-end projectmanagementvaardigheden
• Strategisch denkvermogen en visieontwikkeling
• Vaardig in data-analyse
• Leiden van cross-functionele en matrixteaminitiatieven
• Effectief gebruik van escalatiepaden om impact te realiseren
• Zelfstandig initiëren, opbouwen en managen van projecten vanaf nul

 Wat wij jou bieden?

• Een betekenisvolle job met een goede work-lifebalance.
• Een ondersteunende en innovatieve werkomgeving. Wij waarderen en moedigen leren en persoonlijke ontwikkeling aan.
• De kans om samen te werken met mensen van over de hele wereld.
• Een contract van onbepaalde duur en een aantrekkelijk salarispakket aangevuld met heel wat extralegale voordelen, zoals extra wettelijke vakantiedagen, maaltijdcheques, groeps- en hospitalisatieverzekering, dubbel vakantiegeld, een eindejaars- en prestatiebonus.
• Veel leuke en informele evenementen.

Over Legend Biotech

Legend Biotech is een wereldwijd biotechnologiebedrijf dat zicht toelegt op het ontwikkelen, produceren en commercialiseren van innovatieve en levensreddende celtherapieën, waaronder behandelingen voor hardnekkige ziekten zoals kanker.

Sinds onze oprichting in 2014 in Somerset, New Jersey, zijn we uitgegroeid tot een bedrijf met meer dan 2400 medewerkers in zes productie-eenheden wereldwijd.

In Gent richten we ons op de productie van onze geavanceerde CAR-T-therapie voor de behandeling van multipel myeloom, in samenwerking met Johnson & Johnson.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0009

Role Duties and Responsibilities

• Support the lead Project Manager during the final development and pre-launch phase, including coordination with the development team and stakeholders;
• Assist in tracking timelines, deliverables and risks during the run-up to launch;
• Ensure all technical, analytical, and governance elements required for launch are aligned and delivered on time;
• Upon completion of implementation (post-launch), assume full responsibility for day-to-day project management, including scheduling, coordination, documentation, issue tracking, and continuous improvement, including further development activities for the Repository.
• Preparing an onboarding package (login guidance, FAQs, short video tutorials);
• Organising onboarding webinars for first-time users across 32 Allies;
• Coordinating account creation with internal NATO technical services;
• Tracking onboarding progress and reporting outstanding gaps or issues.
• Running regular coordination meetings with internal teams and contractors;
• Maintaining project documentation;
• Monitoring progress and reporting status to senior management;
• Preparing briefing notes, slide decks, speaking points, and demonstration materials related to the Repository;
• Ensuring alignment with related initiatives.
• Liaise regularly with EuRepoC as the primary data provider to coordinate data delivery schedules and ensure alignment with NATO requirements;
• serve as a focal point for coordination with SITCEN which provides technical platform;
• ensure continuous liaison with internal stakeholders (CyOC, CTAB etc.);
• preparing funding documentation for approval, tracking financial execution, liaising with divisional budget officers to secure timely and compliant funding approvals.
• develop proposals for the future evolution of the Repository by identifying functional and analytical gaps, developing proposals for enhancements, preparing an evolution roadmap, and handling engagement with SITCEN, EuRepoC, and other stakeholders on next-generation capabilities and long-term sustainability.
• capture lessons learned during development, testing and launch of the Repository, conduct after-action reviews with stakeholders, and convert findings into actionable recommendations for improving tool functionalities, data quality, and user engagement.
• Support the lead Project Manager during the data processing and analysis stage, including coordination with Allied representatives to facilitate Pledge bilaterals;
• Assist in tracking workflow of Allied analysis and task management through Q1-Q2 2026 and create a structured workflow that leverages the new process delivered by the Data Engineer for the Pledge data portal;
• Ensure all process aspects run smoothly to execute professional bilaterals, including some bilaterals delivered off-site in Allied nations as relevant, until technical, analytical, and governance elements required for launch are aligned and delivered on time;
• Upon completion of implementation (post-launch), assume full responsibility for day-to-day project management, including scheduling, coordination, documentation, issue tracking, and continuous improvement, including further development activities for the Repository.

 Essential Skills, Experience and Certifications

• Proven project management experience in complex, multi-stakeholder environments.
• Ability to brief senior management clearly and concisely
• Experience developing project documentation, SOPs, roadmaps, or guidance materials.
• Strong organisational skills and attention to detail.
• Ability to work independently and proactively
• Able to translate technical issues into policy-friendly language

 Desirable

• PM certifications (e.g., PRINCE2, PMP, Agile).
• Experience working with NATO structures
• Experience managing digital platforms
• Experience working in cybersecurity/cyber defence related disciplines

 Language Proficiency

• Excellent written and oral English

 Working Location

• Brussels, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0007

Role Duties and Responsibilities

• cleaning and structuring Allied-submitted response data and incoming data from a research institution;
• Standardising data formats, categories, and fields in line with the required taxonomy.
• Identifying inconsistencies, gaps, and missing elements in the data and flagging these to the Project Manager (PM);
• Conducting regular data quality checks (accuracy, completeness, timeliness);
• Reviewing data entries and confirming alignment with the NATO Cyber Response taxonomy.
• Ensuring proper data classification and tagging.
• Supporting the PM in preparing feedback to Allies and researchers.
• Working closely with the data engineer to ensure smooth ingestion and integration of data into the platform;
• Supporting testing of data upload tools, visualisation features and filters;
• Helping to document data and refine the Repository’s metadata structure.
• Producing insight reports on Allied response patterns (e.g., most-used measures, speed of response, clustering by threat actor).
• Identifying trends and anomalies in Allied responses over time;
• Preparing data-driven products to support Committee discussions, CDT leadership meeting and strategic messaging;
• Create dashboards and visual analytics.
• Supporting PM in preparing training materials (slides, guides, examples, videos);
• Support in demonstrating data entry and tool navigation during webinar sessions for Allies;
• Providing technical and analytical assistance to first-time users.
• Verify data analysis methods to ensure correct data analysis methods use, support in identifying trends and anomalies in Allied responses over time through a comparative analysis of the previous Pledge cycles (May-June).
• Support the automated creation of dashboards and visual analytics (June-July)

 Essential Skills, Experience and Certifications

• Strong analytical and statistical skills.
• 2+ years working as a data analyst or similar role.
• Experience in data cleaning, transformation, analysis and visualization.
• Proficiency in Python for data processing.
• Ability to prepare visualisations, summaries, and other analytical products for non-technical audiences.
• Very good written and spoken English.
• Strong attention to detail and ability to perform repetitive tasks when needed.
• Ability to work collaboratively within a multi-disciplinary team.

 Desirable Skills, Experience and Certifications

• Experience using ArcGIS software (ArcGIS online, ArcGIS Experience Builder)
• Experience from developing web applications.
• Experience from cyber-security data analysis.
• Experience in preparing education material and providing training to the end-user community.

 Working Location

• Brussels, Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0008

Role Duties and Responsibilities

• extracting data from input files, transforming data according to the necessary formats and loading data into the Repository platform.
• Ensuring smooth data flow into Pledge data analysis model.
• Maintaining the current data pipelines and developing new data pipelines to incorporate new sources of data.
• Work with the Repository team to understand requirements for analysis and visualization.
• Develop and optimize data models and data views that allow for analysis of all relevant aspects of the data.
• Working with the Pledge team to create an interactive portal/data model to facilitate analysis of Allied returns.
• Support the data analyst in cleaning and standardising data from external sources (Repository and Pledge).
• Identifying inconsistencies, gaps, and missing elements in the data and flagging these to the data analyst and the project manager (PM).
• Investigate potential tools for data processing, data integration and visualization that could be used in a NATO environment.
• Advising the team on technical choices by clearly communicating the options to a non-technical audience.
• Support the data analyst in producing analytical products by creating dashboards and visual analytics.
• Potentially also use large language models to extract insights from unstructured data.
• Document data pipelines, codes and data models.
• Information sharing with the team and onboarding of new team members.

 Essential Skills, Experience and Certifications

• Strong analytical and technical skills.
• 2+ years experience working as a Data Engineer or in a similar role.
• Professional experience in planning and executing the data science lifecycle / data pipelines, including ingestion, pre-processing, quality assurance, analysing, post-processing and visualisation.
• Proficiency in Python for data processing.
• Knowledge of ArcGIS software.
• Very good written and spoken English.
• Proactive and highly detail-oriented.
• Ability to work collaboratively within a multi-disciplinary team and to communicate technical information to non-technical audiences.

 Desirable Skills, Experience and Certifications

• Proficiency in ArcGIS API for Python.
• Professional experience in configuring an ArcGIS Enterprise portal and its applications, such as ArcGIS Experience Builder, ArcGIS Dashboards, ArcGIS Notebooks, Survey123, and Workflow Manager, with preferred basic knowledge of ArcGIS Pro.
• Experience in visualization and building of web applications.
• Knowledge of NATO networks and data engineering/analysis tools available on those networks.
• Ability to work with both structured and unstructured data. Experience from using large language models to analyse text data.
• Experience with cyber-security data analysis.

 Working Location

• Brussels, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0005

Role Background

The NATO Cyber and Digital Transformation (CDT) Division, led by the Assistant Secretary General (ASG), ensures ICT coherence across NATO’s 50+ civil and military bodies, serving over 25,000 users. Reporting to the Secretary General, the ASG oversees enterprise directives and advises on IT acquisition and services.

In 2026, NATO's ASG is prioritizing digital transformation, cloud migration, and becoming a data-centric organization. This strategic effort focuses on modernizing processes, harnessing AI, and integrating business services to build a more coherent organization. By optimizing business workflows, NATO aims to enhance operational efficiency, strengthen security, and achieve seamless cloud adoption.

To achieve this, CDT is seeking support in managing and coordinating a Business Services Program aimed at bringing coherence and modernizing the NATO Enterprise Business Services landscape. This initiative is part of the NATO Digital Transformation Implementation Strategy, which promotes improving processes and leveraging digital echnologies. The project addresses the need for greater alignment and improvement of processes across the NATO Enterprise to support ongoing digital transformation efforts. An initial study has been conducted and a plan has been prepared. The goal is to build upon this foundation by following up on the next steps by managing the transformation office to coordinate the delivery of business transformation across NATO Enterprise.

Responsibilities include leading the transformation office, program/project management, stakeholder management, and ensuring effective communication and collaboration.

Role Duties and Responsibilities

Project Management, Stakeholder Management and Communication Management

• The contractor will drive alignment and collaboration across NATO’s enterprise initiatives and business services, ensuring coherence and increased effectiveness across all organizational entities. Responsibilities include:
  • Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints.
  • Stakeholder management: Engage regularly with stakeholders across NATO entities, including Finance, HR, Procurement, Legal, and others, to promote synchronized efforts toward harmonizing enterprise business services.
  • Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks.
  • Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services transformation.

Leading the Business Services Transformation Office

• The contractor will act as the main lead for the Business Services Transformation Office to ensure streamlined processes and operational excellence across NATO entities. Responsibilities include:
  • Office operationalization: An initial setup will be required to ramp up the Transformation Office. This involves outlining the objectives, identifying and putting in place the resources, and defining the methods of working.
  • Leading the office: Be the lead of the transformation office and main PoC within CDT for the Business Transformation across NATO Enterprise.

Business Services Advisory (SME Role)

• The contractor will provide expert advisory support on business services, implementation of large ERP programs, and relevant business transformation initiatives. Responsibilities include:
  • Providing CDT staff with ad-hoc advisory on topics within the domain of business services, ERP implementation, and relevant technology considerations based on industry experience and best practices.

Essential Skills, Experience and Certifications

• Demonstrated relevant experience (8+ years) in the area of Digital Transformation, specifically in Business Services (HR, Finance, Procurement), and large-scale ERP implementation programs.
• Proven experience in program management and project management.
• Proven experience in delivering ERP and Business Services projects delivering clear value in large international organizations, including data platforms.
• Strong ability to interact with, manage, and influence senior executive stakeholders.
• Strong communication skills in English with the ability to develop (in written-form) and present complex concepts in a clear and succinct manner.

Desirable Skills, Experience and Certifications

• Experience working in NATO and understanding of relevant NATO policy.
• Experience with market solutions in the domain of business services and ERP.
• Experience with commercial cloud provider platforms and/or on-premise cloud platforms.
• Proven ability to navigate complex multi-national environments (e.g., NATO/military contexts)
• Understanding of Enterprise Architecture frameworks (e.g., TOGAF), IT Governance (e.g. COBIT) and service management (ITIL).

Working Location

• Brussels, Belgium

Working Policy

• Hybrid (50% onsite/50% offsite)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2026-0043

Role Background

NATO Communications and Information Agency (NCIA), as the main ICT service provider in NATO, is the main technical entity providing subject matter expertise to support NATO Cyber and Digital Transformation (CDT) Branch’s Innovation Programmes of Work (PoW) and relevant activities in 2026. NCIA Chief Technology Office (CTO) is looking for a Contractor who will provide full-stack software development support to the PoW projects.

Role Duties and Responsibilities

• Support NCIA in the NATO Programmes of Work with CDT in the area of software development for digital innovation and technology applications.
• Develop advanced application capabilities for analysts, enabling the exploration, analysis, and synthesis of strategic foresight analysis data through complex, multi-step user experience workflows, including cross-article reasoning, topic engineering, source intelligence, and relevance assessment.
• Develop full-stack integrations with AI-enabled backend services, including the exposure of AI-driven analytical functions, retrieval mechanisms, and automated synthesis capabilities in a controlled and user-transparent manner.
• Apply sound software design principles to ensure transparent, auditable, and controllable analytical workflows, including clear traceability between inputs, sources, AI-assisted reasoning steps, and generated outputs, suitable for high-trust analytical and policy environments.
• Deliver deployment-ready solutions that are compatible with restricted and secure environments, including solutions subject to accreditation for NATO UNCLASSIFIED (NU) deployment, and capable of operating under governance, security, and operational constraints beyond standard commercial systems.

Essential Skills, Experience and Certifications

• Senior-level full stack development experience with at least 8 years of experience, covering: frontend and backend development, system architecture, integration, implementation and end-to-end ownership from design through deployment.
• Extensive knowledge in frontend (Vue.js, React, Astro) and backend frameworks (Python, FastAPI), including: Frontend application architecture and state management, backend API design, schema validation, and service orchestration.
• Proven experience integrating frontend applications with backend APIs and data services, including: high-volume data ingestion and querying, search, retrieval, and analytics- oriented backends, performance-aware UI–backend interaction patterns. The bidder must provide at least two project examples demonstrating the experience.
• Practical experience integrating AI and LLM-based services, including: LLM-powered analysis, synthesis, and content generation, retrieval-Augmented Generation (RAG) or hybrid retrieval approaches and deterministic, traceable, and auditable AI outputs suitable for policy and analytical use.
• Experience with designing and implementing analyst-facing workflows, with emphasis on: transparency of analytical results, traceability of sources, reasoning, and outputs, user control over inputs, filters, and relevance criteria.
• Experience working in analytical decision-support contexts or strategic foresight, including: Topic engineering and thematic analysis, source intelligence and relevance assessment, multi-source analytical synthesis.
• Ability to work independently at senior level, including: structuring complex systems from high-level requirements, translating abstract objectives into concrete technical deliverables and delivery constraints
• Experience with analytical platforms, such as strategic foresight analysis, emerging and disruptive technologies assessment, or decision-support tooling.
• Experience deploying solutions in restricted, controlled, or secure environments, including: separation of environments, controlled AI service integration, deployment constraints beyond standard commercial cloud setups
• Candidate must have the nationality of one of the NATO nations.

Language

• Excellent command of spoken and written English. 

Working Location

• Offsite

Working Policy

• Remote

Travel

This Task Order requires travel, consisting of up to 3 visits to NCIA Brussels (one per quarter) for a maximum of one working day each visit. Travel dates will be planned during the Project Kick-off Meeting with NCIA Project Manager. The travel, lodging and associated expenses for travel are included in the price of the bid (NTE), such that the purchaser shall not be invoiced.

Extraordinary Travel (Purchaser Directed Travel) may be required to other NATO or non- ATO locations as necessary. In the event of such unforeseen meetings being called, the cost of all travel and subsistence will be addressed through a contract amendment.

Extraordinary Travel expenses will be reimbursed in accordance with Article 5.5 of AAS+ Framework Contract. Such costs will be set as a separate PO line with a not to exceed value to cover and reimburse of actual expenses upon submissions of all receipts and invoices in line with NCIA processes.

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004815

Role Duties and Responsibilities

• Supports monitoring of the external environment and assessment of emerging technologies.
• Contributes to the creation of reports, technology roadmapping and the sharing of knowledge and insights.
• Provides support on the use of existing methods and tools.
• Configures methods and tools within a known context.
• Creates and updates the documentation of methods and tools.
• Provides administrative services to project boards, project assurance teams and quality review meetings.
• Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking.
• Sets up project files, compiles and distributes reports.
• Provides guidance on project management software, procedures, processes, tools and techniques.
• Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
• Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
• Assesses and analyses release components for input to release scheduling.
• Maintains and administers tools and methods for software delivery, deployment and configuration.
• Maintains release processes and procedures.
• Assesses, analyses, develops, documents and implements changes based on requests for change.
• Ensures that operational processes are in place for effective change control.
• Develops, configures and maintains tools to manage and report on the lifecycle of change requests.
• Identifies problems and issues and recommend corrective actions

Essential Skills, Experience and Certifications

• At least two years practical experience performing release and deployment function in large IT environment/organization.
• Working in collaboration with Change Management, Configuration Management, Verification and Validation Teams.
• ITIL (v3/4) Foundation Certificate.

Education

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Working Location

• Mons, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004805

Role Duties and Responsibilities

• Maintain the master project plan and detailed work schedules in the agreed planning tool, updating progress weekly from workstream leads and flagging slippage or critical path risks to the Project Manager.
• Prepare look-ahead schedules, Gantt charts, and milestone trackers for use in project board meetings and team briefings.
• Support re-planning exercises at stage boundaries or when approved changes require a revised baseline.
• Own and maintain the RAID log (Risks, Actions, Issues, Dependencies), chasing owners for updates and escalating overdue items.
• Maintain the Risk Register, Issue Register, Lessons Log, Quality Register, and Decision Log, ensuring entries are current, consistently formatted, and reviewed at the appropriate governance forum.
• Track change requests through the change control process, recording the details of each approved change against the baseline.
• Establish and maintain the project filing structure, enforcing version control, naming conventions, and access permissions across the shared workspace.
• Manage the flow of project documents — distributing pre-reads, collecting sign-offs, archiving approved deliverables, and ensuring the team always works from the latest version.
• Act as configuration librarian where required, tracking the status of all formal project products.
• Track project expenditure against the approved budget, recording actuals, commitments, and forecasts and flagging variances to the Project Manager.
• Process purchase orders, timesheets, and contractor invoices through the agreed workflow, ensuring costs are coded to the correct budget lines.
• Maintain the resource allocation schedule and highlight conflicts or gaps requiring management attention.
• Coordinate site access arrangements for audit teams, refresh contractors, and specialist surveyors, liaising with local security points of contacts to secure the required access.
• Maintain the site visit schedule, tracking confirmed dates, access permits, security clearances, and any site-specific induction or health and safety requirements that must be completed before arrival.
• Maintain a site access tracker that records visit outcomes — completed, rescheduled, or denied — and flags sites with repeated access difficulties to the Project Manager for escalation to the Vendor Manager or client.
• Coordinate with contractors and internal teams to sequence site visits efficiently, grouping geographically close sites into logical routes and avoiding clashes where multiple teams require access to the same location.
• Ensure all site visit documentation — access request forms, risk assessments, method statements, and photographic evidence of completed work — is collected, filed, and linked to the relevant site record in the project filing structure.
• Draft highlight reports, checkpoint reports, and dashboard packs for the Project Manager's review, pulling together schedule, cost, risk, and quality data into a clear narrative.
• Organise all project meetings — booking rooms or virtual sessions, preparing agendas, circulating papers, and confirming attendance.
• Take accurate minutes, record decisions and actions with owners and deadlines, and follow up on outstanding actions between meetings.
• Maintain the forward calendar of stage gates, board meetings, and quality reviews, ensuring all required inputs are prepared on time.
• Act as the first point of contact for administrative queries from team members, directing people to the right templates, processes, or escalation routes.

Essential Skills, Experience and Certifications

• Strong proficiency in project scheduling tools — ideally Microsoft Project and ServiceNow
• Advanced Excel skills including pivot tables, lookups, conditional formatting, and the ability to build and maintain cost trackers and resource models.
• Confident user of Microsoft 365 (SharePoint, Teams, Word, PowerPoint) for document management, collaboration, and reporting.
• Ability to build clear, concise dashboards and visual reports that translate raw data into RAG statuses, trend charts, and exception summaries for senior audiences.
• Familiarity with project management information systems (PMIS) or portfolio tools
• Exceptional attention to detail — the kind of person who notices a version number is wrong, a date has shifted, or a name is misspelled before it reaches a board pack.
• Highly organised with the ability to manage multiple concurrent tasks, deadlines, and information flows without dropping things.
• Strong written communication — able to draft clear, grammatically correct minutes, reports, and status updates that require minimal editing by the Project Manager.
• Proactive and self-starting — able to anticipate what the Project Manager will need next rather than waiting to be asked.
• Diplomatic and persistent when chasing actions from colleagues, contractors, and senior stakeholders who may not prioritise the PSO's requests.
• Comfortable working across all levels of seniority, from site teams to the project board, and adapting communication style accordingly.
• Calm under pressure, particularly during busy reporting periods, stage gates, or when multiple deadlines converge.
• Trustworthy with sensitive information — the PSO will have visibility of financial data, personnel matters, and pre-decisional papers.
• Team-oriented with a willingness to pick up whatever needs doing — the PSO role is broad and sometimes unglamorous, and the right person takes pride in making the whole team more effective.
• Willing to challenge constructively — confident enough to push back if a process is being bypassed or a standard is slipping, even when the person cutting corners is more senior.

Working Location

• Braine-l’Alleud, Belgium

Working Policy

• Hybrid (40% onsite/ 60% offsite)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

Who We Are

At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation. We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

Platform Science is looking for a Account Manager to join our team in Belgium. Operating from our hubs in Ieper and Leuven, you will provide the digital "brain" for the transport industry. This role is perfect for a trilingual professional who thrives in a high-growth, international environment where innovation and "business seriousness" meet. You will be responsible for building deep trust with clients ranging from drivers to C-level executives, ensuring that our IoT solutions drive their success.

Details: Full-time. Primary Work Location: Ieper or Leuven, Belgium (Hybrid/Remote flexibility).

Essential Responsibilities

• Relationship Architecture: Build and maintain long-term, trust-based relationships with B2B clients in the logistics sector, acting as a true partner in their digital transformation.
• Sales Execution: Proactively manage the full sales cycle—from identifying opportunities to smashing quarterly targets—through a "proven closer" mindset.
• Cross-Functional Collaboration: Partner with internal teams (Project Management, Inside Sales, Product, and Invoicing) to ensure a seamless customer journey.
• Strategic Communication: Switch fluidly between French, Dutch, and English to support our diverse European client base and participate in international team meetings.
• Data-Driven Growth: Utilize Salesforce, Gemini, and LinkedIn to track performance, analyze market trends, and refine your commercial strategy.

Experience

• Required Experience: 3+ years of battle-tested B2B sales or account management experience with a track record of hitting/exceeding targets.

• Language Skills: Professional fluidity in French, Dutch, and English is mandatory.

• Industry Knowledge: Experience in the transport or telematics sector is a significant advantage.

• Tech Stack: Proficiency in Salesforce, Google Suite, Gemini, and LinkedIn.

• Traits of a Successful Candidate: A transparent communicator who balances independent performance with strong team-player values. You must be comfortable presenting to C-level executives while staying grounded enough to speak with frontline drivers.

• Educational Requirement: Bachelor’s degree in Business, Logistics, Communications, or a related field (or equivalent professional experience).

Benefits

The company offers a comprehensive package to regular, full-time employees in Belgium:

• Compensation: Competitive wage + Motivating bonus arrangements.

• Mobility: Company car + fuel/charge card.

• Time Off: 20 days PTO +12 ADV days (total 32 days).

• Allowances: Monthly meal vouchers, Home Working Allowance, Internet Allowance, and Ecocheques (€250).

• Insurance: Comprehensive Medical Insurance (DKV) and Pension & Life Insurance (Baloise).

Wie Wij Zijn

Bij Platform Science werken we aan het verbinden van alles wat beweegt. Opgericht in 2015, zijn we een open IoT-platform dat samenwerkt met innovatieve wagenparken, applicatieontwikkelaars, voertuigfabrikanten en leveranciers van apparatuur in de transportsector om revolutionaire oplossingen te leveren aan professionals in de supply chain over de hele wereld.

Onze medewerkers vormen een betrokken, diverse groep mensen die geloven in de kracht van geweldige ideeën. We nemen mensen met verschillende ervaringen en perspectieven aan om een bedrijfscultuur op te bouwen die groei stimuleert door innovatie. We waarderen doordachte acties en empathie voor anderen. We benaderen uitdagingen met veerkracht en creativiteit, terwijl we transparantie aanmoedigen, want ongeacht onze achtergrond of verantwoordelijkheden, we zijn één team.

Over de functie

Platform Science is op zoek naar een Account Manager om ons team in België te versterken. Vanuit onze hubs in Ieper en Leuven lever je het digitale "brein" voor de transportsector. Deze rol is ideaal voor een drietalige professional die gedijt in een groeiende, internationale omgeving waar innovatie en zakelijke professionaliteit moeiteloos samengaan. Je bent verantwoordelijk voor het opbouwen van diepgaand vertrouwen bij klanten, variërend van chauffeurs tot C-level executives, en zorgt ervoor dat onze IoT-oplossingen hun succes stimuleren.

Details: Voltijds. Werkplek: Ieper of Leuven (Hybride/Remote flexibiliteit).

Essentiële verantwoordelijkheden

• Relatiebeheer: Opbouwen en onderhouden van langdurige, op vertrouwen gebaseerde relaties met B2B-klanten in de logistieke sector.

• Sales Executie: Proactief beheren van de volledige verkoopcyclus en het behalen (en overtreffen) van kwartaaldoelstellingen.

• Cross-functionele Samenwerking: Samenwerken met interne teams (Project Management, Inside Sales, Product en Facturatie) voor een naadloze klantervaring.

• Strategische Communicatie: Vloeiend schakelen tussen Frans, Nederlands en Engels om onze diverse Europese klantenbasis te ondersteunen.

• Data-gedreven Groei: Gebruikmaken van Salesforce, Gemini en LinkedIn om prestaties te volgen en commerciële strategieën te verfijnen.

Ervaring

• Vereiste ervaring: Minimaal 3 jaar bewezen ervaring in B2B-verkoop of accountmanagement met een trackrecord van het behalen van targets.

• Talenkennis: Professionele vloeiendheid in Frans, Nederlands en Engels is een vereiste.

• Sectorervaring: Ervaring in de transport- of telematicasector is een groot pluspunt.

• Technologie: Vaardigheid in Salesforce, Google Suite, Gemini en LinkedIn.

• Eigenschappen: Een transparante communicator die zelfstandig kan werken maar ook een echte teamplayer is. Je kunt communiceren op alle niveaus, van chauffeurs tot directieniveau.

• Opleiding: Bachelor in Business, Logistiek, Communicatie of gelijkwaardig door ervaring.

Arbeidsvoorwaarden

Het bedrijf biedt diverse voordelen aan vaste, fulltime medewerkers in België:

• Salaris: Competitief loon + motiverende bonusregelingen.

• Mobiliteit: Bedrijfswagen + tankkaart/laadpas.

• Vrije tijd: 20 vakantiedagen + 12 ADV-dagen (totaal 32 dagen).

• Vergoedingen: Maandelijkse maaltijdcheques, Thuiswerkvergoeding, Internetvergoeding en Ecocheques (€250).

• Verzekeringen: DKV-hospitalisatieverzekering en Baloise-pensioen & groepsverzekering.

Account Management Department  |  Full-time  |  Brussels (Hybrid)

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is the social-first creative agency within the Ogilvy network, headquartered at the WPP Campus in Brussels. With 130+ people from 15+ nationalities and a presence across four continents, we work with brands that expect more than content - they expect ideas that move culture.

We partner with leading international and Belgian brands, including Unilever, Absolut, Mondelez, Ford, IKEA, Hey, and EU and Belgian institutions. Our work spans social, integrated campaigns, events, and brand platforms. We build for the long term, not just the feed.

THE ROLE

We are looking for an experienced and driven Account Manager to join one of our most active and high-visibility account teams. You will be the operational backbone of the team, managing complex, multi-workstream programmes across social, production, and integrated moments, while building a direct and trusted relationship with a demanding, engaged client.

You will work closely with an Account Director and mentor junior members of the team. This is a role that rewards rigour, initiative, and the ability to bring structure and clarity to a fast-moving environment.

RESPONSIBILITIES

Client leadership

• Serve as the primary day-to-day contact for your clients, building trust-based relationships at multiple levels of their organisations.
• Stay close to their business realities - proactive, visible, and always one step ahead.
• Develop a deep understanding of each brand's market, competitive landscape, positioning, and tone of voice.
• Coordinate fluently with partner and multi-agency setups as required.

Project ownership

• Own end-to-end project management across a wide variety of projects - from always-on social and content series to productions, campaigns, and integrated briefs - from brief to delivery.
• Review all deliverables with a sharp eye for brand consistency, production quality, and creative integrity.
• Keep all stakeholders, internal and external, aligned, informed, and unblocked.
• Maintain clear written briefs, shared project planning, and structured debriefs for every project.

Creative & strategic collaboration

• Brief, inspire, and champion the creative team - generating enthusiasm and maintaining trust throughout each project.
• Contribute actively to strategies that go beyond social: integrated campaigns and broader brand thinking.
• Collaborate with partner agencies on integrated moments, ensuring OSL's social-first thinking strengthens the wider campaign ecosystem.
• Bring proactive ideas to clients. This role rewards initiative.

Financial & operational management

• Manage budgets across multiple concurrent workstreams with full transparency - tracking, flagging, and reporting with rigour.
• Own billing, invoicing, and PO processes; maintain a clear and shared financial overview of all activity.
• Anticipate and resolve project challenges early, keeping your Account Director and Business Director informed with context and a recommendation - not just a problem.

YOUR PROFILE

• 5+ years of experience in advertising, communications, or a related agency environment, with hands-on expertise in social and digital campaigns.
• A track record of managing complex accounts; you are comfortable on set, in client meetings, and in budget reviews.
• Experience navigating cross-agency or multi-partner environments; you know how to collaborate without losing sight of your brand's interest.
• Strategic instincts that extend beyond social — curious about ATL, integrated campaigns, and broader brand thinking.
• Proficient in French or Dutch, with a strong working knowledge of the other language. Fluent in English.
• A natural relationship-builder with strong people skills, with clients, creatives, and agency partners alike.
• Highly organised and delivery-focused: you keep projects on time, on budget, and on brief without losing your energy or creativity.
• Entrepreneurial, hands-on, and comfortable in an agile, fast-moving environment.
• Genuinely passionate about social media, content, and the creative process.

WHAT WE OFFER

• A full-time role at a trendsetting, ever-growing agency, working in a hybrid setup based in Brussels.
• High-impact accounts with creative freedom and a client who is genuinely receptive to bold ideas.
• A collaborative, diverse, and people-focused team with a strong culture of transparency and trust.
• Attractive package and benefits, with strong flexibility.
• Continuous training and career development opportunities.
• Continuous opportunities to grow through training and career conversations while doing strong work that works.  

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is a full-service advertising agency headquartered in Brussels’ WPP Campus. As part of the international Ogilvy network, our operations span four continents with over 15 nationalities on the 120-strong team working in our offices – our mindset is borderless.

We proudly collaborate with prominent international and regional clients, including Unilever, Absolut, Mondelez, Ford, IKEA, Vans, EU and Belgian institutions, fuelling their success internationally.

Entrepreneurship pulses through our veins, embodying our name with a "lab” mentality. We constantly innovate and experiment, staying in sync with the ever-evolving digital media landscape we specialize in.

ROLE

We’re looking for a driven Junior Account Manager to nurture and develop one of our most loved and established regional and international brands.

• Under the supervision of a Business Director, you lead your clients’ projects and are responsible for their daily management.
• You coordinate various 360 and social projects from briefing to delivery, including budget follow-up and planning.
• You ensure that the creative team/traffic manager/production manager/media are aligned throughout a project to meet deadlines and coordinate workflow.
• You are responsible for overcoming any difficulties and finding solutions during the project while keeping your Group Account Director and team informed throughout.
• You build strong relationships and foster good team spirit with both clients and members of the agency to bring great ideas and creative work to life

RESPONSIBILITIES

Client

• You have a thorough understanding of the client’s business and the major trends shaping their market(s).
• You are the client’s main point of contact.
• You build relationships with clients based on trust and mutual understanding.

Creative/Strategy

• You are the creative team’s main contact, providing direction on creative briefs, generating enthusiasm, and earning their trust.
• You master a range of presentation techniques to inspire the client and sell creative work.

Finance

• You manage the agency’s billing system and are responsible for invoicing, and issuing POs, etc.
• You have an understanding of the financial forecast/overview of your clients.
• You keep a clear overview of all income, costs, and expenses and track media spent (if any).

Administration

• You have a thorough working knowledge of all agency systems: plan briefings, reviews, follow planning procedures, etc.
• You are ultimately responsible for ensuring work is produced efficiently, on time, and within budget.
• You will work in close collaboration with your Business Director, who will set in place a structured way of working.

PROFILE

• You have more than 4 years of experience, with deep expertise in 360, digital & direct marketing.
• Native or equivalent level of Dutch and French. Master of English.
• Comfortable in growing client relationships and business.
• Skillful project management – expert in scoping and delivering projects on time and on budget.
• Enthusiastic team player. Curious and keen to grow & learn. Flexible and open to working in an agile environment. Hands-on. 

OFFER

• Full-time opportunity in an ever-growing, trendsetting advertising agency based in the greenest building in Brussels - the new WPP Campus.
• Work alongside a team of diverse and people-focused individuals, on impactful projects and with an array of local, regional, and global clients.
• We are committed to keeping our environmental footprint low and ensuring that our work is ethical.
• We thrive on transparency - Our words and promises produce actions.
• Attractive package and benefits.
• Strong flexibility plan.
• Continuous training opportunities.
• As an Ogilvy Social.Lab employee, you will be provided with continuous opportunities to grow through training and career conversations while doing strong work that works.

Job Details

• 💼 Finance Operations | Business Operations
• 📍 Belgium - Ghent
• 🕜 Full-Time/Hybrid 

What you will do

Reporting to our Senior Manager of Finance Operations, you will step into the pivotal role of Finance Operations Process & Automation Lead. You will lead our FinOps Projects team, acting as the architect of a leaner, more automated financial operation. Your mission is to own the end-to-end Quote-to-Cash process, drive our AI automation strategy, and champion process quality across the business, ensuring our operations are as innovative as our products.

Where you will have impact

• Lead, manage, and mentor the FinOps Projects team, fostering their professional growth and driving project success.
• Own the end-to-end Quote-to-Cash (Q2C) process, leading initiatives to map, redesign, and improve process quality from start to finish.
• Drive the FinOps automation roadmap, identifying opportunities and partnering with technical teams to build and implement AI-driven solutions.
• Act as the voice of operational excellence, influencing upstream commercial decisions to prevent downstream complexity and ensure scalability.
• Lead the integration of billing systems and processes from newly acquired companies, ensuring seamless absorption into Lighthouse operations.
• Develop data-driven business cases and reporting to demonstrate the impact and ROI of automation and process improvement initiatives.
• Champion and maintain high standards for process documentation, ensuring the reliability and scalability of our automated systems.

About our team

You'll be leading the FinOps Projects team, a crucial group at the intersection of finance and technology. As part of the wider Finance Operations team, we own the entire Quote-to-Cash lifecycle. Our mission is twofold: we drive major strategic projects like integrating new companies and building out our AI automation, while also ensuring the core business runs smoothly. We are a team of ambitious, analytical process-thinkers and supportive coaches, constantly seeking smarter ways to support Lighthouse's rapid growth.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car (based on your job category).
• Competitive compensation: Proactively maintained to value your work.
• Net allowance: to support home office related expenses.
• Vouchers: lunch vouchers & eco vouchers.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Pension funding: Group insurance to secure your future.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Experience in Finance Operations, with deep, hands-on expertise in the full Quote-to-Cash (Q2C) lifecycle.
• Proven experience in people management, with a passion for coaching, professional development, and performance management.
• A demonstrated track record of leading process optimization and automation projects from conception to successful implementation.
• Experience translating business needs into technical requirements and partnering effectively with engineering or automation teams.
• Excellent stakeholder management and communication skills, with the ability to influence cross-functional partners and senior leadership.
• A strategic, root-cause thinker who solves problems upstream rather than just managing downstream symptoms.
• The ability to thrive in a fast-paced, ambiguous environment with strong prioritization skills.
• An ambitious and proactive mindset, with a strong work ethic and a drive to deliver results in a dynamic, high-growth environment.

We welcome

• Experience in a finance transformation or consulting role, with exposure to systems like Salesforce (CPQ/Billing), NetSuite, Kolleno, or Adyen.
• A background working within a high-growth SaaS or technology company.
• Direct experience with AI-driven automation projects in a finance context.

Who are we?

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Key figures

• 350+ employees across 14 offices in 11 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €80M in revenue in 2025, with a target of around €100M in 2026
• Profitable for nearly two years
• Ranked for 7 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry

A strong culture built around 4 core values

• Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.
• Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.
• Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.
• Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Why join us?

• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.
• We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally.
• Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.
• You'll join an agile environment where your expertise has tangible impact.
• iBanFirst is profitable and backed by long-term investors: Xavier Niel, Bpifrance, and Marlin Equity Partners.

Joining iBanFirst means joining a profitable, international, fast-growing tech company where operational excellence meets technological ambition.

The Role

Recruitment Context

We are opening this position to support the continued growth of our Back Office team. As our transaction volumes expand across Europe, we need a senior operator who can handle the most complex payment and FX operations with full autonomy, ensure our regulatory control framework meets the highest standards, and contribute to the continuous improvement of our processes.

Manager & Team

You will report to Marc Lippler, Head of Back Office, with iBanFirst for 6 years.

The Back Office team is currently based in Brussels (Avenue Louise, Ixelles), embedded in an office of 25 people. You'll work closely with Finance, Compliance, Technology, Treasury, and banking partners across Europe.

The role can be based in Brussels (Avenue Louise), Paris (Porte Maillot) or London (The City).

What will you do?

As a Senior Back Office Analyst, you are the expert in the room. You handle the most critical operations with precision and autonomy, act as the escalation point for complex cases, and drive improvements that make the team more efficient and resilient.

Task breakdown:

• 40% — Production & daily operations: Executing and controlling the most complex payment flows, FX settlements, and safeguarding controls
• 60% — Control, projects & process improvement: Strengthening the control framework, driving automation and data-driven monitoring

Key responsibilities:

Production & Operations:

• Execute and validate domestic and cross-border payments (SWIFT, SEPA, TARGET2, FPS, etc.) with full command of edge cases and exceptions
• Monitor and settle FX trades with liquidity providers; manage collateral requirements
• Perform daily safeguarding controls and ensure full compliance with regulatory requirements on client fund protection
• Lead breaks investigation and resolution — own complex reconciliation issues from identification to closure
• Handle exceptional liquidity line decisions and high-impact operational issues
• Process RMA requests and liaise with banking partners via SWIFT and other channels
• Provide expert operational support to the Front Office on payment and FX issues

Control & Improvement:

• Approve exceptional cases outside standard procedures; make sound judgment calls on complex operational scenarios
• Oversee regulatory compliance and reporting requirements
• Use data tools (Metabase, Grafana, SQL, Power BI) to monitor operations, identify anomalies, and improve controls
• Lead or contribute to automation and process improvement projects
• Liaise with Risk, Product, Treasury, and Finance teams on operational matters

Role Objectives

First 3 months:

• Operate autonomously across all standard and complex payment and FX operations
• Build a solid understanding of our control framework, regulatory environment, and internal tools
• Identify first improvement opportunities

First 6 months:

• Be the go-to expert for complex operational scenarios and escalations
• Lead or co-lead at least one process improvement or automation initiative
• Contribute meaningfully to the team's control and reconciliation framework

First 12 months:

• Drive measurable improvements to operational efficiency and control quality
• Be a fully trusted senior member of the team, supporting the Head of Back Office on governance matters
• Have delivered at least one significant automation or monitoring project

What do you bring?

Experience:

• 4–5 years of experience in Back Office operations, payment operations, or financial operations in a fintech, bank, or payments company
• Solid understanding of payment schemes (SWIFT, SEPA, TARGET2, FPS…), FX settlement, and safeguarding regulations

Must-have skills:

• Fully autonomous — you take ownership of your scope, operate independently, and know how to move forward without waiting to be told
• Rigor and structure — meticulous in controls and documentation, high stress resilience
• Data-driven — comfortable with SQL, Power BI, Metabase, or Grafana to monitor, analyse, and improve
• Problem-solving mindset — you dig into breaks and incidents and don't stop until they're resolved
• Ethics and integrity — non-negotiable in a regulated financial environment
• Excellent communicator — at ease with internal stakeholders across Finance, Risk, Compliance, and Technology
• Fluent in English (working language); French and/or Dutch is a plus

Nice to have:

• Experience with automation tools or workflow improvement projects
• Familiarity with safeguarding requirements under PSD2/EMD
• Knowledge of Metabase or Grafana

What do we offer?

• Permanent contract
• Office location: Brussels (Avenue Louise), Paris (Porte Maillot) or London (The City) — your choice

Why this is a great opportunity:

• Work at the operational and technical heart of a fast-growing European fintech — Back Office here is strategic, not just transactional
• Complexity and real ownership — you handle the hardest cases, make critical decisions, and have a direct impact on client experience and regulatory standing
• Be a force for change — room to improve processes, propose automation, and shape the way the team works
• Flat hierarchy — direct access to leadership; everyone talks to everyone
• Fast learning in a genuinely international environment across 14 European offices

Compensation & Benefits (may vary by country):

• Base salary: €55,000 – €65,000 gross annual, depending on experience
• Public transport reimbursement
• Meal vouchers
• AXA group health insurance
• Pension plan
• Phone subscription
• Gym pass
• Participation in company-wide events, team offsites, and social activities

Recruitment Process

1. Screening call with Malorie Petitjean (Talent Acquisition Specialist) — 30 minutes – remote (video) — Purpose: General fit, motivation, salary expectations, availability
2. In-depth interview with Marc Lippler (Head of Back Office) — 1 hour – in-person (Brussels preferred) — Purpose: Technical expertise, operational experience, autonomy, team fit
3. Final round with Julien Molez (Chief Operations Officer, N+2) — 45 minutes – – in-person (Paris) or remote (Teams) — Purpose: Strategic alignment, leadership validation, long-term potential

Wie we zoeken 

We zijn op zoek naar bouwprofessionals, zowel op locatie als kantoor, met ervaring in het gebruik van software voor het plannen en beheren van bouwprojecten. Onze ideale kandidaat is proactief, nauwkeurig, vriendelijk en gepassioneerd over het verbeteren van de bouwsector. Onze Construction Success Managers werken nauw samen met klanten, adviseren en begeleiden hen bij succesvolle platformimplementaties, trainingen, workflow-consultancy en continue engagementprogramma’s die zorgen voor klanttevredenheid en uitbreiding van hun Fieldwire-account. 

Wat je gaat doen

Je zet je ervaring als bouwprofessional in om klantprocessen te ontwikkelen en te adviseren, en wordt zo een vertrouwde adviseur voor je klanten. Als Fieldwire-product- en trainingsexpert werk je om de zakelijke doelstellingen van je accounts te begrijpen en help je klanten om het maximale uit Fieldwire te halen. Bij het implementeren, trainen en ondersteunen van je klantenpaspoort pas je dezelfde mindset toe die je gebruikte bij het managen van bouwprojecten: obstakels wegnemen en processen vooruit helpen. 

De belangrijkste verantwoordelijkheden van onze volgende Construction Success Manager zijn: 

• Een Fieldwire-productexpert worden en best practices leren voor het configureren en gebruiken van het platform 
• De bouwbehoeften en huidige tech stack van klanten begrijpen om Fieldwire naadloos te integreren in hun dagelijkse workflows 
• Een portfolio van klanten beheren (nieuw en bestaand) om het gebruik en de processen van Fieldwire te verbeteren 
• Lange termijn relaties opbouwen en onderhouden met Fieldwire-klanten 
• Online en fysieke trainingen en demonstraties geven om klanten te onderwijzen in Fieldwire 
• Het productteam ondersteunen bij het identificeren van problemen en het doorgeven van klantfeedback voor productverbeteringen 
• Problemen oplossen indien nodig om vragen over het product te beantwoorden en technische issues te verhelpen 

Vereiste vaardigheden en ervaring: 

• Minimaal 3 jaar professionele bouwervaring, bij voorkeur met een combinatie van veld- en kantoorrollen 
• Uitstekende presentatie- en communicatieve vaardigheden 
• Zelfgemotiveerd, zeer georganiseerd en sterke time-management vaardigheden 
• Diplomatie en geduld bij het oplossen van klantproblemen 
• Comfortabel communiceren met iedereen, van voorman tot senior managers 
• Basiskennis van het bouwproces van ontwerp tot oplevering 
• Inzicht in hoe alle partijen binnen een bouwproject samenwerken om een succesvolle planning/begroting te realiseren 
• Creatief kunnen brainstormen over oplossingen die aansluiten bij de behoeften van klanten 
• Bereidheid om te leren in een dynamische startupomgeving 
• Vloeiend in Nederlands

Waarom Fieldwire? 

Fieldwire is software voor bouwmanagement, gebruikt in meer dan 1.000.000 projecten wereldwijd. We zijn gepassioneerd over het verbeteren van de samenwerking tussen teams. We bouwen een Field Management Platform speciaal voor bouwteams, met operationele uitmuntendheid voor een van de grootste wereldwijde industrieën – $10 biljoen per jaar.

We leveren een superieur, gebruiksvriendelijk product dat wordt aangedreven door de stem van onze klanten. Fieldwire lost het probleem van toegang tot informatie en coördinatie van arbeid op grote schaal op voor enkele van de grootste projecten ter wereld. De Fieldwire-app heeft een bijna vijfsterrenbeoordeling op basis van duizenden klantrecensies. Fieldwire werd gesteund door topventure capitalists en heeft al de manier waarop duizenden bedrijven wereldwijd samenwerken veranderd. Fieldwire werd in november 2021 door Hilti overgenomen voor $300 miljoen. 

Locatie van de functie 

Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.

Who we’re looking for 

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.  

What you’ll be doing 

You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward. 

The primary responsibilities of our next Construction Success Manager will be to: 

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. 
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. 
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. 
• Build and maintain long-lasting relationships with Fieldwire clients. 
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. 
• Assist the product team in identifying issues and communicating customer feedback for product improvements. 
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. 

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences: 

• 3+ years of professional construction experience, preferably with a combination of field and office management roles 
• Excellent presentation and communication skills 
• Self-motivated and highly organized, with strong time management skills 
• Diplomacy and patience when working through customer issues 
• Comfortable communicating with anyone, from foreman to senior-level managers 
• A basic understanding of construction process from design to completion 
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget 
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs 
• Desire to learn in a dynamic startup environment 
• Fluency in Dutch

Why Fieldwire? 

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located? 

This role is based in Belgium

Grand Casino Knokke is één van de meest iconische bestemmingen aan de Belgische kust en momenteel aan de vooravond van een ambitieuze, grootschalige nieuwbouw. Het project combineert respect voor het historisch karakter met een moderne visie. Het vernieuwde casino krijgt onder andere: een ondergrondse casino‑ruimte van ruim 2500m² en uitgebreide culinaire en entertainmentfaciliteiten.

Om de huidige F&B-werking naar een hoger niveau te tillen en tegelijk de fundamenten te leggen voor de toekomst, zoeken wij een sterke F&B Lead (F&B Manager) die operationele excellentie moeiteloos combineert met strategisch inzicht.

Een ervaren people manager die het F&B-domein vandaag performant leidt en optimaliseert, en daarnaast een actieve rol speelt in het vormgeven van vernieuwde concepten met het oog op de lange termijnsvisie van het casino.

Verantwoordelijkheden

Je werkt vanuit drie strategische pijlers:

• Nieuw casino (lange termijn): je denkt mee over de toekomstige ontwikkeling van het casino en de integratie van F&B binnen de nieuwbouw.
• Nieuwe concepten: je ontwikkelt en implementeert vernieuwende F&B- en event concepten die de huidige werking versterken en klaarstomen voor de toekomst.
• Sterk team: je bouwt, coacht en ontwikkelt een professioneel en performant F&B-team.

Daarnaast ligt jouw grootste focus op het operationeel aansturen van mensen en teams:

• Dagelijkse, hands-on aansturing van het F&B-team op de werkvloer, met duidelijke focus op structuur, kwaliteit en efficiëntie.
• Coachen, motiveren en ontwikkelen van medewerkers, met als doel een sterk, stabiel en zelfstandig team neer te zetten.
• Actief begeleiden van veranderingen binnen het team en het verhogen van professionaliteit en service niveau.
• Zichtbaar aanwezig tijdens piekmomenten (3 op 4 weekends – vrijdag en zaterdag) om bij te sturen waar nodig en het voorbeeld te geven.

Aanvullend:

• Eindverantwoordelijkheid voor alle F&B-activiteiten, met focus op kwaliteit, beleving en efficiëntie.
• Meedenken op tactisch niveau over nieuwe concepten, samen met interne stakeholders (o.a. Concept & Marketing).
• Bewaken van budgetten en kosten, en het correct interpreteren van financiële rapportering (in nauwe samenwerking met Finance).
• Waarborgen van hygiëne, veiligheid en naleving van HACCP-, FAVV- en interne kwaliteitsnormen.
• Fungeren als professioneel aanspreekpunt voor gasten en stakeholders.

Profiel

• Minimaal 5 jaar leidinggevende ervaring in een kwalitatieve F&B- of hospitalityomgeving.
• Sterke operationele people manager: je haalt energie uit het dagelijks aansturen van teams op de werkvloer en weet mensen naar een hoger niveau te tillen.
• Aantoonbare ervaring in het structureren, coachen en versterken van teams, en het begeleiden van verandering binnen een operationele context.
• Hands-on ingesteld: je bent zichtbaar aanwezig, stuurt bij waar nodig en geeft zelf het goede voorbeeld.
• Ervaring met events en het creëren van belevingen is een sterke troef.
• Affiniteit met cijfers en het interpreteren van financiële rapportering (geen puur analytische rol, wel inzicht en opvolging).
• Bachelor- of masterniveau, of gelijkwaardig door ervaring.
• Kennis van HACCP, FAVV en kwaliteitsnormen.
• Professionele kennis van Nederlands en Frans; Engels is een plus.
• Representatief, servicegericht en flexibel inzetbaar (avond-, weekend- en feestdagen – aanwezigheid 3 op 4 weekends).
• Sterk in het combineren van operationele daadkracht met strategisch inzicht.
• Besluitvaardig, communicatief en in staat om snel te schakelen in een dynamische omgeving.

Wat wij bieden

• Een senior rol met impact en autonomie binnen een iconisch project.
• Ruimte om een team te bouwen, processen te optimaliseren en innovatieve concepten te ontwikkelen.
• Competitief salarispakket met extralegale voordelen, passend bij senioriteit en verantwoordelijkheid.
• Een warm, inclusief en creatief werkklimaat dat persoonlijke ontwikkeling en ondernemerschap stimuleert.
• De kans om actief mee te bouwen aan de toekomstige hospitalitybeleving van het vernieuwde Grand Casino Knokke.

About us

We're an independent European digital product studio with a strong track record of delivering market-defining strategies and products for enterprises and governments. With over 200 talented people across three countries, premium AI capabilities and a diverse portfolio of international clients, we define, design and ship high-quality digital products, strategies and software. From global cloud-based platforms and large-scale apps to medical devices, banking software and augmented reality experiences. In a nutshell: if it lives and breathes digital, it's what we do best.

Become a part of our team

At In The Pocket, you join a team that takes its work seriously and its people even more so. We're a diverse group of designers, engineers, strategists, marketeers, ... who genuinely enjoy working together. You'll have real ownership from day one, collaborate across Belgium, the Netherlands and Romania, and grow in a place where your input shapes how we show up in the market.

What you’ll do 

Marketing at In The Pocket is hands-on and varied. As our Marketing Specialist, you own three key areas: digital campaigns, events and content. You work closely with the Marketing Manager and a small, driven team, but you're also expected to take the wheel independently. You keep multiple projects moving at once, without losing sight of the details. If you like structure, ownership and seeing concrete results from your efforts, this role is for you.

Digital Campaigns

• You set up and manage paid campaigns on Google and LinkedIn, from briefing to go-live.
• You track performance closely and translate the data into concrete recommendations : what's working, what isn't and what to do next.
• You actively look for ways to improve. You don't wait to be asked; you bring ideas to the table.

Event Management

• Together with the Marketing Manager and the team, you define the goal, format and target audience for each event in Belgium, the Netherlands and Romania.
• From that point, you take ownership of the execution: finding venues, reaching out to speakers, managing registrations and keeping internal stakeholders in the loop.
• On the day itself, you're present: welcoming guests, handling the unexpected and making sure the event lands well. Travel is part of the job.

Website & Content

• You support the day-to-day management of our website, keeping content accurate, up to date and well-structured.
• You contribute to content marketing initiatives — from briefing to publishing — working closely with the broader marketing team.
• You help maintain consistency across our digital channels, making sure what we put out reflects who we are.

Who you are 

• You have a bachelor's degree in marketing, communication or a related field, or equivalent experience.
• You have a few years of relevant professional experience and feel at ease managing multiple projects at once.
• You have hands-on experience with digital campaigns — Google Ads and/or LinkedIn Ads. This is a hard requirement.
• You have experience coordinating or supporting events, ideally in a B2B context.
• You're a strong project manager: you structure your work well, keep an eye on deadlines and make sure nothing slips through the cracks.
• You communicate fluently in Dutch and English.
• You're intrigued by where the world & AI is moving and are passionately integrating AI in every part of your job.
• You're precise, curious and driven to deliver quality work. You take ownership and don't let things fall through the cracks.
• Experience with HubSpot is a strong plus. We're happy to invest in training where needed.

What we offer  

Joining In The Pocket means becoming part of a team that shapes the future of our clients’ businesses across Europe. Here’s what you can look forward to:

• You’ll start with a permanent contract in a role that comes with responsibility and the opportunity to make a real impact from day one.
• We offer a competitive salary that reflects your experience and the value you bring.
• Our benefits package has you covered with hospitalisation and group insurance, meal vouchers, a phone subscription, and more.
• You’ll have a mobility budget that lets you decide how to get around, your way. 
• Life at In The Pocket isn’t just about work, we host team events throughout the year to celebrate, connect, and have fun together.
• Learning never stops here, so after six months, you’ll receive a dedicated learning and development budget to keep growing your skills and exploring new horizons.

Business Operations Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Operational Efficiency Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Operations Enablement Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Operations Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Process Delivery Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Process Improvement Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

Workflow Automation Manager - Automation Rockstar

🚀 Why this role exists (and why now)

TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.

Your Mission, Should You Choose to Accept It

You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.

1. Lead the Automation Charge

• Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
• Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code. 
• Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
• Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.

2. Drive Continuous Improvement. Lean is your love language

• Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
• Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
• Coach teams to spot the 8 wastes and kill them with kindness (and automation).

3. Orchestrate Change

• Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
• Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
• Train end users, build playbooks, measure adoption, and iterate again.

4. Make Data Flow and speak

• Partner with Data/IT to make sure the right data moves cleanly between tools.
• Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
• Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.

What you bring

Must-haves

• The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
• 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
• Hands-on track record of automating and scaling processes across multiple teams.
• Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
• Strong analytical skills and turning data into action.

Bonus points

• Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
• Experience in fintech/financial services or other regulated industries.
• Familiarity with AI/LLM-enabled automation and prompt engineering.

Who you are as a person

• You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
• You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
• You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.

How success looks after 12 months

• Manual touchpoints on key journeys reduced by double digits.
• Cycle times drop and SLA adherence rises on our top 3 operational processes.
• Automations are loved (adoption & satisfaction scores prove it) and maintained.
• A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
• Tangible productivity gains: hours saved, errors down, happier customers & partners.

What’s in it for you

• Impact you can measure: Your work touches every team and every customer journey.
• Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
• Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
• Growth mindset culture: We test, we learn, we share, no blame, just better.
• Great people, real values: International, ambitious, humble, and fun.

Think you have what it takes to be our next operational hero? Apply now and show us what you've got!

As an International Program Manager, you will be at the forefront of executing strategic programs to support market entries, platform migrations or significant regulatory changes. In addition, you will drive cross-area product initiatives that require collaboration across multiple product and technology teams.

This role is ideal for someone with solid program management foundations from a technology company who is eager to learn and grow within our organisation. If you're a structured yet adaptable professional who thrives in a dynamic and fast-paced environment, we’d love to hear from you!

We're looking for someone with:

• 5-10 years of experience in program or project management, preferably in tech, digital, or gaming industries.
• Exposure to complex projects involving multiple stakeholders; experience with market expansion, compliance, or re-platforming is a plus.
• Strong communication and interpersonal skills to foster collaboration across teams.
• Ability to structure and prioritise work in a fast-paced environment.
• A proactive and problem-solving mindset with a willingness to learn and adapt.
• Comfortable working with data to track program success and inform decision-making.

What you'll be doing

• Program execution & delivery: Manage end-to-end delivery of key initiatives, including expansion into new markets, compliance with evolving regulations, and major platform transitions.
• Cross team collaboration: Work closely with product, technology, compliance, operations, and commercial teams to ensure alignment and smooth execution of initiatives.
• Stakeholder management: Communicate progress, risks, and dependencies to internal and external stakeholders in a clear and structured manner.
• Process optimization: Support continuous improvements in our ways of working.
• Risk & issue management: Identify potential roadblocks early and proactively drive resolutions.
• Reporting & documentation: Maintain clear program tracking, status reports, and key performance updates.

Are You Our New Audio Campaign Manager at WPP Media?

We are looking for an Audio expert to support the Audiovisual Manager in the buying, management, and optimization of audiovisual media campaigns for our clients.

You will be responsible for the operational follow-up of campaigns, from the initial first option to the post-buy analysis.

Responsibilities

• You work simultaneously on multiple client accounts, each with its own deadlines and projects.
• You secure first options for new campaigns within the framework defined by the Audiovisual Manager.
• You optimize campaigns as prepared and validated by the Audiovisual Manager.
• You ensure daily follow-up of administrative tasks, including reporting and material management.
• You conduct analyses to produce accurate post-buy reports.
• You regularly participate in follow-up meetings with the Audiovisual Manager to monitor campaign performance.
• You support the Audiovisual Manager in monitoring and reporting campaign results to clients.
• You stay up to date with relevant data, such as TV, radio, and cinema audience figures, and flag any anomalies or critical issues.
• You build strong relationships with media sales houses and their commercial teams.
• You take responsibility for small to medium-sized client accounts.
• You ensure the quality and accuracy of reports and tools (testing, validation, improvement proposals).
• You have a good understanding of the full OLA process.
• You contribute to knowledge sharing within the audiovisual team.

What We Expect from You

• You have a commercial mindset.
• You are able to work independently.
• You have strong project management and excellent time management skills.
• You are results-driven and solution-oriented.
• You feel confident presenting to stakeholders.
• You work in a structured and meticulous way.
• You have initial experience in media.
• You have knowledge of digital media.
• You communicate fluently in Dutch and French.

What We Offer

• A salary package that reflects your expertise and commitment.
• Attractive extra-legal benefits that make both your work and daily life more enjoyable.
• Numerous training opportunities to support your career growth and personal development.
• An inspiring, dynamic, and friendly company culture where recognition and team spirit are central — located at the WPP Campus in Brussels North.

Interested in joining us? Apply now! 🚀

Do you want to work for leading brands in a dynamic media agency?

Then this is your opportunity!

At EssenceMediacom, we are looking for a Client Operations Manager who is eager to create Breakthroughs together with us for our clients, including adidas, Airbnb, Milcobel, Perfetti Van Melle, Polestar, Proximus, Roularta, The Coca-Cola Company, and more.

As a Client Operations Manager, you will be part of our Client Leadership discipline and work within our Client Squads. These teams are responsible for managing client relationships and delivering all services we provide to our clients.

• Within your role, you will be responsible for project management and campaign management for selected clients.
• Project Management
• Together with the Client Squad, ensure we deliver top-quality work to our clients
• Help define the Squad’s agenda and priorities
• Take responsibility for ensuring timely delivery of all projects, requiring strong planning, organizational, and communication skills
• Campaign Management
• Ensure we receive timely and clear briefings from the client
• Deliver plans together with the Client Squad and media experts within the agreed deadlines (with the support of our project management tool, Wrike)
• Provide our experts with the necessary information received from the Strategist and Communication Planner to develop detailed media plans (TV/Radio/Out-of-Home/Digital/Print)
• Follow up on client approvals of our plans
• Coordinate the delivery of media materials with creative agencies (e.g., TV spots, radio spots, social media posts, posters, etc.)
• Guide campaign reporting during and after campaigns

Who Are We Looking For?

We are looking for a motivated Dutch-speaking junior profile or someone with initial experience, who has:

• A proactive mindset
• Excellent communication skills
• Strong administrative and organizational abilities

Our office is located at the WPP Campus next to Brussels North Station, making it easily accessible by public transport.

Ready to grow your career and create real Breakthroughs? 🚀 Apply now!

About the team:

Capco is a global management and technology consultancy that specializes in advisory, implementation, and delivery of client-centered solutions across Financial Services, Energy, and Insurance industries. We support modern platform implementations, digital transformations, end-to-end IT delivery, omni-channel standardization, cloud-based data management, and predictive data analytics. Our collaborative and efficient approach helps clients reduce costs and manage risk and regulatory change while increasing revenues. We are thinkers, innovators, and disruptors. We are small enough to care but large enough to matter.

About the Job:

As a Project Manager you will play a key role in the delivery of projects and change initiatives for our clients in the financial and energy industry. You will work closely with project teams, product owners, and client stakeholders to resolve conflicts and remove barriers, ensuring deliverables are on-time and meet quality standards. This role could manage a mix of Capco and client employees, all working towards the ultimate goal of delivering various projects on-time and at or under budget.

What You’ll Get to Do:

• Develop and execute an integration strategy and roadmap
• Lead the team in technical requirement collection, mapping, validation, and optimization efforts
• Work with cross-functional teams to ensure alignment of integrations with data processes with business goals and technical requirements
• Work with technology teams to drive tooling and solutions for integrations, endpoints, secure data transfer, and resiliency
• Manage stakeholder communications and provide insights for decision-making
• Monitor data quality, compliance, and security standards throughout the project lifecycle

What You’ll Bring with You

• 5+ years of experience working with and leading cross functional teams as a project manager in an agile and/or iterative waterfall delivery environment
• Coordinate with business stakeholders and development & testing leads to prioritize deliverables across the program roadmap and complete additional research to define future feature design
• Guide teams through delivery and manage scope, risks and issues, resolving at the lowest level and escalating as needed
• Understanding of IT 
• Help execute Agile delivery, including: team sprint & increment planning, backlog management, and readouts
• Quantify customer impact of feature deliveries and measure product KPIs
• Working knowledge and experience with JIRA, Confluence, Project, and Visio
• Experience working in financial services 
• Having the ability to create and give executive-level presentations
• Establishing effective project timelines with correct dependencies and durations and ensuring their execution on schedule and within budget
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
• English with good knowledge of Dutch 
• Commercial skills 

Why Join Capco?

• Capco provides an environment where your expertise and innovative ideas will thrive. Here’s why you’ll love working with us:
• Competitive Compensation: Includes a company car or green mobility budget, allowances, end-of-year bonuses, health insurance, mobile phone, laptop, and meal vouchers.
• Learning Opportunities: Gain access to advanced learning platforms, in-person and virtual courses, and our network of global experts to support your continuous development.
• Flexible Working Environment: Enjoy a hybrid setting, combining the benefits of remote flexibility with in-office collaboration.
• Work-Life Balance: Work in a supportive environment designed to encourage balance and wellness both personally and professionally.
• Innovative Culture: Operate in a non-hierarchical workspace where great ideas and initiative are celebrated, giving you a platform to showcase your expertise.

Ready to take the Next Step 

If this sounds like you, we would love to hear from you.  This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.

Join Capco – Build the Future of Financial Services  

At Capco, we believe in being more than just consultants – we are active participants who drive transformation in the global financial services industry. Here, you won't just build your career, but shape the future of the banking sector. We foster a unique environment where our forward-thinking, passionate experts are empowered to innovate and collaborate, solving some of the industry's most complex challenges. We work hand-in-hand with clients in areas such as Banking, Capital Markets, Finance Risk & Compliance, Insurance, and Wealth & Investment Management to drive meaningful change and seize opportunities. Ready to make an impact? Learn more at capco.com.

Your Career. Your Journey.

At Capco, we encourage you to own your career path. We’re looking for high-performing individuals who are driven to reach their full potential and take their expertise to the next level. Now’s the time to start writing the next chapter of your professional story with us. We are looking for a Business Process Consultant to become part of our innovative team within Banking & Financial Services.

About the Role: Business Process Consultant

As a Business Process Consultant at Capco, you will play a key role in driving impactful change for our clients. You will have the opportunity to work with leading global banks and financial institutions to define, analyze, and optimize business processes that help organizations remain agile and competitive.

What You'll Be Doing:

Lead Problem Solving: Use your expertise to address client challenges and identify solutions to enhance business processes.

Collaborate: Work as a Project Manager or interface with stakeholders and business users to scope, analyze, and define functional and business requirements.  Drive

Direction & Oversight: Set project goals and direction, oversee progress, and ensure the delivery of high-impact deliverables.

Bridge Business & Technology: Act as the connection between business teams and technical teams, ensuring seamless collaboration across projects.

Manage Testing & Delivery: Define testing objectives, collaborate with testing teams, and oversee project financials, scoping, and estimations.

What We're Looking For

We’re seeking professionals who are proactive, adaptable, and thrive in a fast-paced environment. If you have some or all of the following credentials, we’d love to hear from you!

Must-Have Skills and Qualities:

Experience in Business Process Analysis: Between 1–5 years of experience working in a similar consulting role.

Strong Process Mapping Skills: Expertise in process mapping and familiarity with Business Process Management (BPM) tools like Visio or ARIS.

Analytical Creativity: Able to effectively simplify, analyze, and present complex processes in a clear and impactful way.

Excellent Communication Skills: Liaise confidently between business stakeholders and users while keeping everyone aligned.

Additional Skills (a Plus, but Not Required):

Proficiency in Lean Six Sigma, Agile methodologies, and Change Management practices.

A good understanding of Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies. - Business experience in the Financial Services sector, especially in Banking or Payments.

Language proficiency: English, with skills in French and/or Dutch

Why Choose Capco?

When you join Capco, you’re signing up for more than just a job – you’re becoming part of a diverse, inclusive, and innovative community that celebrates success and rewards talent. Here are just a few of the highlights of working with us:

Competitive Compensation: We offer an attractive package including a company car or green mobility budget, net allowances, end-of-year bonuses, health insurance, mobile phone, laptop, and meal vouchers.

Ongoing Learning & Development: Access industry-leading training platforms, in-person and virtual instructors, and our global network of experts to support your growth.

Hybrid Work Environment: Enjoy the flexibility of a blended on-site and remote work setup.

Work-Life Harmony: We strive to achieve a balanced, supportive work environment that empowers you to succeed both personally and professionally.

Flat Hierarchies: Work in a non-hierarchical setting where you are encouraged to challenge the status quo and speak directly with senior leaders and clients. At Capco, your ideas matter, and your contribution fuels meaningful change in a competitive market.

Ready to Reimagine Your Career?

If this sounds like the challenge you’ve been waiting for and you’re eager to own your career, we would love to hear from you! Take the first step and apply now at capco.com/careers. Let’s innovate together. The Future is Now at Capco.