Are you a strategic thinker with a talent for solving problems and driving tangible business outcomes?  Do you thrive in roles where you get to obsess over consumer business growth and provide data driven insights? If this sounds like you, then we’d love to chat!

As Strategy & Operations Manager, you are responsible for driving efficient growth by providing data driven support in shaping and optimizing our global growth and marketing strategies. Your focus will be on various consumer topics such as customer acquisition, user activity, user retention, and new verticals adoption, on a global level.

Collaborating closely with Marketing Leadership and various stakeholders across the company, you will have the opportunity to obsess over our consumer growth, identify investment opportunities, and help ensure efficient allocation of spend to maximize our ROI, through rigorous monitoring of our key performance metrics.

Your ability to blend analytical problem-solving with business acumen and creative strategic thinking will be critical in steering our company toward sustained long-term success.

What you’ll be doing

• Collaborate with key stakeholders to drive our Growth and Efficiency OKRs, focusing on areas such as New Customer Acquisition, Retention, User Activity, and Cost Per Acquisition (CPA)
• Evaluate the impact of selected marketing tactics, track our brand performance and develop our marketing funnel strategies (e.g. to improve the awareness and consideration of Wolt)
• Facilitate weekly business review meetings and collaborate daily with Regional Marketing Directors and Regional Heads of Strategy & Planning
• Provide data driven insights for the allocation of our marketing budget across various channels, funnel stages and incentives, both online and offline, in order to optimize the growth of the platform
• Manage global Business Development projects, such as building new investment frameworks and scaling them across the markets
• Lead and coordinate global acceleration initiatives driven by the growth and marketing teams to help ensure consistent execution, impact and follow-up
• Facilitate knowledge exchange and maximize performance by collecting and sharing best practices across different regions and markets

 Our Humble Expectations

• You have 4+ years of work experience within similar industries, consulting, investment banking, technology or related. Experience from e-commerce, digital marketing as well as growth strategy is a plus.
• You enjoy solving problems, you are comfortable with data and have solid analytical skills and are experienced with online analytical tools (SQL a plus)
• You have experience in forecasting, financial planning & budget allocation
• You have an analytical approach when using data to design, develop and execute marketing strategies
• You have excellent Excel and data handling skills
• You have strong attention to detail and ability to own a project, work independently and ask for guidance when needed
• You do not shy away from getting your hands dirty, building and testing - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done
• You communicate clearly and concisely in written and verbal comms and are fluent in English

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

As the head of our Commercial New Business team for DACH, you’ll play an instrumental role in fueling Stripe’s growth in the market through new customer acquisition and setting the long term strategy to Stripe’s trajectory for this user segment. You'll lead and coach high-performing account executives, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with users and prospects. We are looking for an individual who is keen to work alongside a high-performing team of individuals to navigate complex organizations, find new opportunities to make payments a competitive advantage for their businesses, and evolve our joint go-to-market in new ways.

Responsibilities

• Recruit, develop and lead a team of sales professionals, with a particular focus on the Commercial segment in DACH
• Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics
• Be accountable for increasing revenue and new client acquisition at high rates of growth
• Driving deal strategy and execution including strong pipeline development, opportunity/renewal management, and forecasting
• Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle
• Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
• Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe
• Collaborating closely with key stakeholders across Sales, Product/Connect, Sales Ops, S&O, Marketing, GTM Partnerships, and others
• Participate in industry events to help support positive market awareness

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• 10+ years of relevant sales experience
• Track record leading sales teams to success in ambiguous environments
• Experience consistently forecasting and managing a high growth business for multiple quarters
• Thrives in settings with a high level of autonomy to create strategy, direction, and structure
• Ability to hire, train, and coach a high-performance sales team
• Ability to build executive relationships with customers and ecosystem partners
• Ability to understand and articulate technical concepts, and translate them into industry or business relevant terms
• Proven track record of success within the DACH region
• High professional fluency in German and English

Preferred requirements

• Prior experience in payments
• Prior experience in a sales and/or customer-facing role at a high growth technology company

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum 3 years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills in English and German to support regional based customers
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and is comfortable interfacing with technical teams
• A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred qualifications 

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL 
• Ideal experience in the payments industry
• Good to have Polish or Ukrainian language expertise (Native or Intermediate)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll do

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. 

Responsibilities

• Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive
• Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. 
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
• Fluent in both German and English 
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Experience building comprehensive account plans
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Experience handling difficult customers or situations and can demonstrate resolutions
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A strong understanding of our business and products, and an ability to research/self-starter

Preferred qualifications

• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Willingness to tackle things on your own
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

About the Role:

As a Senior Product Manager your job is to help us make equity work for our customers. Your primary focus will be on building comprehensive reporting and analytics solutions that automate complex financial processes and compliance requirements across our three core reporting pillars: Financial, Compliance, and Operational reporting.

At Ledgy you will:

• Develop a deep understanding of the equity management market as well as our customers, their pains and jobs-to-be-done. Over time, become a subject matter expert for equity reporting and act as point of contact for internal and external stakeholders
• Systematically analyze qualitative customer feedback, quantitative usage data and product gaps in collaboration with Design, Engineering and customer-facing business partners
• Collaborate with product leadership on the vision and strategy of our reporting and analytics pillar
• Define, plan, and execute a roadmap to bring Ledgy's financial reporting (IFRS 2, FRS 102, ASC 718), tax reporting and operational reporting to the next level
• Align your team around strategic goals, relevant KPIs, and track success metrics for measuring impact
• Break down complex problems and write clear documentation in collaboration with Design, Engineering, financial reporting experts, and product leadership
• Manage product delivery in an agile setting and support your team in all sprint activities
• Drive product launches through cross-functional work with Product Marketing and other go-to-market teams
• Support shaping the future of our product best practices to achieve the best business outcomes

In the first 30 days:

• Be paired with an onboarding buddy who will introduce you to the world of equity management and financial reporting
• Get to know the Financial Reporting team, engineers, design and financial reporting domain experts
• Understand how our reporting features integrate with the broader Ledgy platform
• Start contributing to roadmap discussions with guidance from team members

In the first 60 days:

• Independently contribute to reporting feature definitions and improvements
• Take ownership of key reporting features and product initiatives
• Participate in strategic discussions about scaling our reporting capabilities
• Work alongside engineers, design and domain experts, as well as other product managers, to implement robust reporting solutions that integrate seamlessly across the entire product
• Develop a deep understanding of the regulatory and business requirements our customers face
• Lead sprint planning and collaborate on technical specifications

In the first 90 days:

• Help shape the technical and product direction of our reporting offering
• Collaborate with Product Marketing and Sales to enhance go-to-market for reporting capabilities
• Drive the evolution of our reporting platform to support enterprise-scale customers

The job is a great fit if you:

• Have a minimum of 6+ years experience in Product Management, building customer-facing products, at least some of it in B2B SaaS
• Are experienced in building and scaling reporting, analytics, or accounting products with a focus on automation and user experience
• Understand financial systems, data analytics, reporting platforms, and/or compliance frameworks (e.g., SOC 1/SOC 2, IFRS)
• You are a fast learner and enjoy diving into complex regulatory and financial topics
• Have relevant experience working with cross-functional teams in an agile setting applying Scrum
• Enjoy working closely with C-level people at fast-growing companies, diving deep into their financial, legal and compliance structures and processes
• Have a strong sense of accountability, ownership and outstanding solution focus
• Collaboration is in your DNA, you break down silos, and work collaboratively in a result-oriented way
• Have excellent verbal and written communication and story telling skills; fluent in English

Nice to Haves:

• Experience with compliance frameworks (IFRS/GAAP, tax compliance reporting)
• Background in equity management, financial services, fintech, or accounting software
• Experience with business intelligence tools or data visualization platforms
• Knowledge of audit processes and controls

Team

The Payments team at Raisin Bank ensures the secure, compliant, and efficient execution of all money movements across Europe. As part of a fully licensed bank, the team manages the end-to-end payment lifecycle, from customer transactions to partner settlements, supporting Raisin’s retail platform and B2B Banking-as-a-Service offerings.

By combining experienced payments experts with ambitious professionals, the team drives operational excellence while working closely with Product and Engineering to automate and continuously improve payment processes.

Your Responsibilities

• Lead and own payment-related projects independently, including discovery, implementation, and coordination with Product and Engineering teams.
  Work hands on with core payment systems and schemes, including TARGET, SWIFT, SEPA, and SEPA Instant.
• Develop test concepts and execute user acceptance testing (UAT) for payment-related changes and initiatives.
• Monitor, investigate payment incidents, ensuring timely root-cause analysis and remediation.
• Conduct technical and regulatory research and monitoring on e.g., SWIFT, Bundesbank, EPC and communicate relevant changes and impacts to internal stakeholders.
• Represent the scope of Payment Operations in  internal and external working groups, technical showcases, and annual industry tests (e.g., Bundesbank, SWIFT).
• Act as a subject matter expert for special services (e.g., SWIFT or Bundesbank), including maintaining and owning Payments-related Confluence documentation.
• Drive continuous process optimization and automation (e.g., reporting, ticket creation) to improve operational efficiency and scalability.

Your Profile

• Bachelor’s or Master’s degree in Business Administration, Engineering, Finance, Economics, or a related field.
• 5+ years of experience in payments, operations, business analysis, or project management, ideally within fintech, banking, or a fast-paced technology environment.
• Deep understanding of European payment infrastructures and schemes
• Strong hands-on experience with SQL and data analytics tools (e.g., Looker).
• Proven track record in process optimization, project delivery, and stakeholder management.
• Structured, solution-oriented approach to incident management and process improvement
• Professional English speaking skills and at least B2 German speaking skills

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

Team

Join the Anti-Financial Crime (AFC) department as our MLRO/GwB. You will lead our mission to prevent, detect, and combat money laundering, terrorism financing, and fraud. As the primary contact for BaFin and the FIU, you ensure Raisin Bank meets Geldwäschegesetz (GwG) and Kreditwesengesetz (KWG) requirements. In this role, you collaborate with a team of experts to develop internal guidelines, oversee control mechanisms, and manage training programs to ensure group-wide AFC compliance and integrity.

Your Responsibilities

• Regulatory Liaison: Act as the primary interface with the BaFin and the Financial Intelligence Unit (FIU).
• Policy Development: Design, implement, and maintain internal AFC policies, ensuring they reflect the latest updates to the GwG and AuA.
• Risk Management: Conduct and regularly update the group’s annual risk analysis to identify institutional risks related to money laundering and fraud.
• Monitoring & Investigation: Oversee the transaction monitoring systems and conduct manual investigations into high-risk accounts or complex structures.
• Advisory: Provide expert guidance to the Board and business units on high-risk client onboarding (PEP, High-Risk Jurisdictions) and the compliance implications of new products.
• Training: Develop and deliver mandatory AML/CTF training programs for all employees to foster a robust culture of compliance.
• Auditing: Coordinate with internal and external auditors during annual § 25h KWG audits.

Your Profile

• Minimum 5-7 years of relevant professional experience as an MLRO or Deputy MLRO within a bank.
• Expert knowledge of statutory requirements, particularly the German Money Laundering Act (GwG), BaFin AuA, AML Regulation, EBA Guidelines, and the German Banking Act (KWG).
• Deep expertise in the areas of KYC, customer identification, and complex risk rating methodologies.
• Proven experience in defending risk analyses before boards of management and supervisory authorities.
• Hands-on mentality and independent, proactive action paired with high entrepreneurial drive
• Strong analytical and conceptual skills combined with high decision making authority regarding technological innovations.
• Highest degree of integrity, a sense of responsibility, and the personal reliability required for a key function.
• Excellent communication and negotiation skills in both German and English.

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

CarOnSale ist das Tech-Scale-up, das Europas Automobilhandel neu definiert. Mit einem digitalen B2B-Marktplatz sowie integrierten Software-, Fintech- und Logistiklösungen vernetzen wir Händler aus über zahlreichen europäischen Märkten – und ersetzen analoge Prozesse durch smarte, skalierbare Lösungen. Unser Ziel: Den Autohandel der Zukunft gemeinsam mit unseren Partnern gestalten. Mit moderner Technologie, ambitionierten Teams und einem starken „Why" hinter jedem Feature.

Deine Aufgaben:

Neukundengewinnung & Pipeline-Aufbau

• Du identifizierst eigenständig potenzielle Gebrauchtwagenhändler in Deutschland und sprichst sie gezielt an
• Du überzeugst im Outbound – telefonisch, digital, direkt – und baust dir eine starke, qualifizierte Pipeline auf
• Du präsentierst die CarOnSale-Plattform überzeugend und bringst Händlerverträge zum Abschluss

Onboarding neuer Händlerpartner

• Du führst neue Partner strukturiert in unsere Plattform ein und begleitest sie aktiv in der Anfangsphase
• Du stellst sicher, dass neue Händler schnell aktiviert sind und echten Mehrwert erleben
• Du arbeitest eng mit Operations und Customer Success zusammen für eine reibungslose Übergabe

Bestandskundenpflege & -entwicklung

• Du betreust dein Händlerportfolio kontinuierlich und erkennst Potenziale zur Vertiefung der Zusammenarbeit
• Du stärkst Beziehungen durch proaktive Kommunikation und echtes Lösungsdenken
• Du entwickelst Bestandskunden zu langfristigen, umsatzstarken Partnern

Daten, CRM & Performance

• Du pflegst dein CRM gewissenhaft und nutzt es als zentrales Steuerungsinstrument
• Du trackst deine eigenen KPIs (Conversion Rate, Aktivierungsquote, Umsatz pro Händler) und leitest daraus Maßnahmen ab
• Du verbesserst deine Performance kontinuierlich – datenbasiert, nicht nach Bauchgefühl

Was du mitbringst:

Must-haves

• 2–4 Jahre B2B-Vertriebserfahrung, idealerweise im Inside Sales oder Telesales
• Starke Kommunikation am Telefon – du bist sicher, überzeugend und gewinnst Vertrauen im ersten Gespräch
• Fließende Deutschkenntnisse (C2 / Muttersprache) und gutes Englisch für die interne Zusammenarbeit
• CRM-Erfahrung (z. B. Salesforce, HubSpot) und ein datengetriebenes Mindset
• Eigeninitiative & Abschlussorientierung – du setzt dir Ziele, verfolgst sie konsequent und gibst nicht auf
• AI Mindset: Du nutzt KI-Tools aktiv, um schneller, smarter und effizienter zu arbeiten – von der Recherche bis zum Pipeline-Management

Nice-to-haves 

• Erfahrung in der Automobilbranche oder im B2B-Händlerumfeld
• Affinität zu digitalen Plattformen, Marktplätzen oder SaaS-Produkten

Persönlich passt du zu uns, wenn du…

• strukturiert, selbstorganisiert und zuverlässig arbeitest
• neugierig bist und offen für neue Tools, Methoden und Ideen
• Teamgeist mit echtem Ehrgeiz verbindest
• Rückschläge wegsteckst und ein Nein im Vertrieb als Chance siehst – nicht als Hindernis

Was wir dir bieten:

Flexibles Arbeiten

• Hybrides Modell: 3 Tage im Büro, 2 Tage Homeoffice (mittwochs & freitags)
• 28 Urlaubstage pro Jahr + je ein halber Tag am 24. und 31. Dezember
• 10 Tage „Work from Anywhere" pro Jahr – für alle, die den Arbeitsalltag mal von woanders gestalten wollen

Finanzielles & Vorsorge

• 20 % Arbeitgeberzuschuss zur betrieblichen Altersvorsorge
• Virtual Stock Options Plan – damit du nicht nur dabei bist, sondern auch vom Erfolg von CarOnSale profitierst

Gesundheit & Lifestyle

• Kostenlose FitX-Mitgliedschaft oder Zuschuss zum Urban Sports Club
• Corporate Benefits: exklusive Mitarbeiterangebote und Vergünstigungen bei zahlreichen Partnern
• Freie Tech-Wahl: Windows oder Apple – du entscheidest

Karriere & Entwicklung

• 2× jährlich Career Development Cycle mit individuellen Entwicklungsgesprächen und eigenem Weiterbildungsbudget
• Eine Unternehmenskultur mit starker Sparring-Kultur – Führungskräfte, die zuhören und fördern
• Strukturiertes Onboarding mit Buddy-Programm und Social Events, damit du vom ersten Tag an weißt, wo du hingehörst

Kultur & Community

• Diverses Umfeld aus vielen Nationen, Branchen und Hintergründen
• Hundefreundliches Büro und ein Prayer Room für alle, die ihn brauchen
• Internes Frauennetzwerk mit regelmäßigen Meetings, Afterworks und persönlichem 1:1-Support für Frauen in Tech & Automotive
• Wir sind überzeugt: Vielfalt macht uns stärker – und das leben wir jeden Tag

Klingt nach dir?

Bewirb dich jetzt – dein Lebenslauf reicht aus. Du erfüllst nicht jede Anforderung zu 100 %? Kein Problem. Wenn du die Kernkompetenzen mitbringst und Lust hast, dich weiterzuentwickeln, freuen wir uns auf deine Bewerbung.

Werde Teil von CarOnSale – und gestalte mit uns den Autohandel von morgen.

Team

We are a cross-functional engineering team composed of frontend and backend engineers, responsible for the full end-to-end development lifecycle supporting our US business. From discovery and design to delivery, operations, and continuous improvement, we own our solutions throughout their entire lifecycle.

We build and operate a mission-critical, 24/7 fintech platform that serves customers in a highly regulated and reliability-sensitive environment. Our systems demand high availability, scalability, resilience, and a strong focus on customer experience.

Your Responsibilities

• You write clean code and always follow the agreed best practices in the team.
• You do good code reviews, helping the team to keep best practices, business rules and with respectful and constructive communication.
• You write automation tests ensuring the quality of your software deliveries.
• You support a "green" development and staging environment, helping to identify and fix issues with the test pipelines.
• You are taking active participation in the team ceremonies.
• You are capable of following the incident management process during regular working hours and also during your on-call shifts.
• You actively participate in TechDemo and other knowledge-sharing initiatives.
• You are using AI tools (e.g., code completion, test generation, documentation assistance) to increase your development velocity and reduce boilerplate work.
• You are evaluating AI-generated output critically, verifying its correctness, safety, and maintainability before integrating it into production code.

Your Profile

Motivated and detail-oriented Computer Science student with hands-on experience in frontend development. Experience in building responsive and user-friendly web applications. Passionate about writing clean, maintainable code and continuously improving technical and problem-solving skills.

Technical skills:

• REST APIs
• One of JS framework - React.js/Next.js/Vue.js
• HTML5, css3, JS, TypeScript
• Responsive design
• One of - Git / Github / Gitlab
• Basic knowledge of TypeScript
• Basic testing (Jest / React Testing Library)
  
  

Soft Skills

• Problem-solving
• Attention to detail
• Team collaboration
• Fast learner
• Time management

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €400 and one full training day per year.
• Flexible working hours, home office and 20 vacation days per year.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.

Wir wollen das Arbeitsleben von Millionen von Menschen transformieren – und suchen jetzt jemanden, der unseren Customer Support auf das nächste Level hebt: als erste Anlaufstelle für unsere Kunden und als Architekt der KI-gestützten Infrastruktur, die uns dauerhaft skalierbar macht.

Wie wir arbeiten

• AI first. Wir nutzen KI nicht als Buzzword, sondern als tägliches Werkzeug – im Engineering genauso wie im Support.
• Hands-on statt Hierarchie. Bei uns entscheidet die beste Idee, nicht der höchste Titel.
• Tempo mit Substanz. Wir iterieren schnell – und bauen trotzdem Dinge, die wirklich halten.
• Wirkung im großen Maßstab. Deine Arbeit beeinflusst direkt, wie Millionen von Frontline Workern täglich arbeiten.

Über die Rolle

Du wirst diese Rolle mögen, wenn dir Folgendes liegt:

• Exzellenter Kundensupport als Ausgangspunkt. Du bist erste Anlaufstelle für alle eingehenden Kundenanfragen und stellst sicher, dass Tickets strukturiert, fristgerecht und mit hoher Qualität bearbeitet werden. Bei hohem Ticketvolumen behältst du den Überblick und priorisierst souverän.
• KI-gestützte Prozessoptimierung als Kernaufgabe. Du verfolgst die Entwicklung von KI-Modellen und -Tools (Claude, Gemini, ChatGPT u. a.) aktiv, hinterfragst bestehende Prozesse eigenständig und entwickelst intelligente Automatisierungen, KI-gestützte Triage und skalierbare Self-Service-Lösungen.
• Skalierbare Strukturen aufbauen. Du konfigurierst und optimierst unsere Support-Plattform (Zendesk o. ä.) – nicht nur als Nutzer, sondern als Architekt. Du baust KPIs und Reporting-Strukturen auf, die datenbasierte Entscheidungen ermöglichen, und treibst den Aufbau eines 24/7-Support-Modells aktiv voran.
• Produkt und Engineering voranbringen. Du übersetzt Kundenfeedback aus dem Support in strukturierte, verwertbare Erkenntnisse für das Produktteam und arbeitest produktiv mit Engineering über Linear, Jira o. ä.

Was Erfolg nach 6–12 Monaten bedeutet

Wiederkehrende Anfragen sind durch Automatisierungen oder Self-Service-Lösungen messbar reduziert. Neue KI-Modelle und -Tools werden von dir systematisch evaluiert und – wo es sinnvoll ist – direkt in unsere Workflows integriert. Kundenfeedback fließt strukturiert und regelmäßig in Product und Engineering. SLAs werden konsistent eingehalten – und Prozesse, die noch vor einem Jahr manuell liefen, laufen heute automatisiert.

Wer du bist

Wir suchen Menschen, die technische Schärfe mit echtem Kundenfokus verbinden – und die nicht warten, bis jemand ihnen sagt, was zu verbessern ist.

Du wirst mit uns erfolgreich sein, wenn du:

• Support als Hebel siehst, nicht als Kostenstelle – und bei jeder Anfrage fragst, wie sich das dahinterliegende System verbessern lässt.
• KI aktiv nutzt, nicht nur darüber liest. Du weißt, was Claude, Gemini und ChatGPT können – und setzt sie gezielt ein.
• Struktur schaffst unter Druck. Hohes Ticketvolumen macht dich nicht nervös, sondern bringt dich in den Flow.
• Vom ersten Tag an Verantwortung übernimmst – mit Hands-on-Mentalität und klarem Blick für das Wesentliche.
• Zwischen Disziplinen denkst. Support, Product und Engineering sind für dich ein gemeinsames System.

Das bringst du mit

• Mindestens 3 Jahre Erfahrung im Customer Care oder Support, idealerweise im B2B SaaS-Umfeld
• Solide Kenntnisse in einer gängigen Support-Plattform (z. B. Zendesk, Intercom, Freshdesk) – Konfiguration, Automatisierungen, Makros und Reporting
• Nachweisliche, aktive Auseinandersetzung mit KI-Tools im beruflichen Kontext: Du nutzt und bewertest Claude, Gemini, ChatGPT und vergleichbare Modelle regelmäßig und kannst konkret erläutern, was du wofür einsetzt
• Analytisches Denkvermögen und die Fähigkeit, unter Druck zu priorisieren und strukturiert zu eskalieren
• Verhandlungssicheres Deutsch und fließendes Englisch, schriftlich wie mündlich

We're on a mission to transform the working lives of millions of people — and we're looking for someone to take our customer support to the next level: as the first point of contact for our customers and as the architect of the AI-powered infrastructure that makes us sustainably scalable.

How we work

• AI first. We use AI as a daily tool across the entire company — from engineering to operations to support.
• Hands-on over hierarchy. The best idea wins, regardless of where it comes from.
• Speed with substance. We move fast and build things that last.
• Impact at scale. Your work directly shapes how millions of frontline workers experience their workday.

About the role

You'll enjoy this role if you like doing the following:

• Excellent customer support as your foundation. You're the primary contact for all incoming customer requests, ensuring tickets are handled in a structured, timely, and high-quality way. You stay on top of high ticket volumes and prioritize with confidence.
• AI-driven process optimization as your core work. You actively track developments in AI models and tools (Claude, Gemini, ChatGPT and others), independently challenge existing processes, and build intelligent automations, AI-powered triage, and scalable self-service solutions.
• Building scalable infrastructure. You configure and optimize our support platform (Zendesk or similar) — not just as a user, but as an architect. You build the KPIs and reporting structures that enable data-driven decisions, and actively push toward a 24/7 support model.
• Moving product and engineering forward. You translate customer feedback into structured, actionable insights for the product team and serve as a productive sparring partner for engineering via Linear, Jira, or similar.

What success looks like after 6–12 months

Recurring requests are measurably reduced through automations or self-service solutions. New AI models and tools are systematically evaluated by you and — where it makes sense — integrated directly into our workflows. Customer feedback flows in a structured, regular way into Product and Engineering. SLAs are consistently met — and processes that were manual a year ago are now automated.

Who you are

We're looking for people who combine technical sharpness with genuine customer focus — and who don't wait for someone to tell them what to improve.

You'll thrive with us if you:

• See support as leverage, not overhead — and ask with every request how the underlying system can be improved.
• Actually use AI, not just read about it. You know what Claude, Gemini, and ChatGPT can do — and deploy them deliberately.
• Create structure under pressure. High ticket volumes don't stress you out — they get you into flow.
• Take ownership from day one — with a hands-on mindset and a clear sense of what actually matters.
• Think across disciplines. Support, Product, and Engineering are one connected system to you.

What you bring

• At least 3 years of experience in customer care or support, ideally in a B2B SaaS environment
• Solid knowledge of a common support platform (e.g. Zendesk, Intercom, Freshdesk) — configuration, automations, macros, and reporting
• Demonstrated, active engagement with AI tools in a professional context: you regularly use and evaluate Claude, Gemini, ChatGPT, and comparable models, and can speak concretely about what you use for what
• Analytical mindset with the ability to prioritize under pressure and escalate in a structured way
• Fluent in both German and English, written and spoken

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Munich for our hybrid working model.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273390805

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Frankfurt for our hybrid working model.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273390805

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Stuttgard for our hybrid working model.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273390805

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Düsseldorf for our hybrid working model.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273390805

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Berlin for our hybrid working model.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273390805

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Hamburg for our hybrid working model.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273390805

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Berlin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273394169

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Stuttgart office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Frankfurt office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Hamburg office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Berlin office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Munich office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

• Serverless AI has clear product-market fit with measurable activation and retention metrics improving quarter over quarter.
• Multi-node jobs and autoscaling endpoints are shipped and adopted by customers running production workloads.
• Cold start time is reduced from 1-3 minutes to under 60 seconds for common workloads through a combination of product and infrastructure improvements you drove.
• Developer experience (CLI, docs, error messages, onboarding flow) sets the standard that developers expect from a next-generation AI cloud.
• At least 3 product decisions you made are directly attributable to customer conversations or data analysis you conducted.

• Co-own the Serverless AI product roadmap — Jobs, Endpoints, and DevPods — taking primary ownership of specific product areas while collaborating closely with the other PM on shared priorities and cross-cutting decisions.
• Write detailed, technically precise PRDs that engineering teams can execute against. Our PRDs specify CLI syntax, API contracts, state machines, and billing models — not abstract feature descriptions.
• Make build/buy/defer decisions on capabilities like autoscaling, multi-node orchestration, HTTPS termination, secret injection, and health checking based on customer signal and strategic priorities.

• Understand the full workload lifecycle: container image pull → VM provisioning → GPU attachment → workload execution → cleanup — well enough to identify bottlenecks and propose solutions.
• Evaluate technical trade-offs in areas like container cold start optimization (image caching, snapshot restore, warm pools), GPU scheduling and bin-packing, and storage mount performance.
• Work directly with engineers on architecture decisions for distributed training support, endpoint autoscaling policies, and fault tolerance mechanisms.
• Stay current on the fast-moving serverless GPU infrastructure space — new inference frameworks (vLLM, TensorRT-LLM, SGLang), container runtimes, orchestration approaches — and translate trends into product direction.

• Run customer discovery and feedback sessions with ML engineers and platform teams at AI startups and enterprises. Turn qualitative insight into specific product actions.
• Analyze usage data, activation funnels, and churn patterns to identify where users get stuck and what features drive retention.
• Track market dynamics, emerging technologies, and industry trends to inform product strategy and ensure Nebius stays ahead of where the market is heading.
• Define and iterate on pricing, packaging, and tier strategy for Serverless AI.

• Own the technical content strategy: quickstart guides, tutorials, reference architectures, and example workloads that reduce time-to-first-job.
• Partner with marketing on developer-focused campaigns, webinars, and conference presence.
• Work with Solution Architects and Sales to qualify serverless-fit opportunities and support technical evaluations.

• You have built, shipped, and iterated on infrastructure or platform products used by developers or ML engineers. Not consumer apps. Not dashboards. Infrastructure.
• You understand containers at a practical level — Docker, image registries, container runtimes, resource limits, networking. You've debugged why a container won't start, why GPU isn't visible inside it, or why a mount isn't working.
• You have working knowledge of GPU computing for AI/ML: what GPU types exist and when to use them, how training and inference workloads differ in resource requirements, what vLLM / TensorRT-LLM / Triton are and why they matter.
• You can read a CLI reference and know if it's well-designed. You've shaped developer-facing APIs, CLIs, or SDKs.
• You have run real customer discovery — not surveys, but technical conversations with engineers where you learned something that changed your product direction.
• You have 3+ years of product management experience in cloud infrastructure, AI/ML platforms, or developer tools.

• Ability to whiteboard a workload lifecycle (submit → schedule → provision → execute → cleanup) and identify failure modes at each step.
• Understanding of autoscaling trade-offs: scale-to-zero vs. warm pools, scaling metrics (queue depth, latency, utilization), cold start implications.
• Familiarity with inference serving concepts: batching, model loading, quantization, KV-cache management, multi-model serving.
• Understanding of distributed training concepts: data parallelism, model parallelism, communication overhead, checkpointing.
• Ability to reason about pricing models: per-second vs. per-request vs. per-token, and how pricing interacts with product architecture.

• Experience at a serverless or GPU cloud company.
• Hands-on ML engineering background — you've trained models, deployed inference endpoints, or built ML pipelines yourself.
• Experience with Kubernetes for ML workloads (Kubeflow, KServe, Ray Serve) and understanding of why many ML teams want to avoid it.
• Prior experience building a product from early stage to scale in a fast-growing market.
• Background in systems engineering, distributed systems, or site reliability engineering.

• You are more comfortable in a terminal than in a slide deck.
• You form strong opinions based on data and direct customer signal, and you update them when evidence changes.
• You are energized by building at pace — small team, fast-evolving product, big opportunity.
• You care about developer experience at the level of error messages, CLI flag naming, and documentation quality.
• You'd rather ship a smaller thing that works perfectly than a bigger thing that's mediocre.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

The role

Nebius is looking for a Technical Product Manager – Networks to join the team. In this role, you will will own the vision, roadmap, and priorities for networking services, including overlay (VPC) networks, underlay networks (data center fabric and WAN), and DNS.

Also, you will be responsible for shaping and managing backlogs for networking service teams and leading key, company-wide initiatives related to connectivity. This role requires strong technical depth combined with the ability to coordinate across engineering, development, product, technical support and go-to-market teams.

Your responsibilities will include: 

• Own and manage the product backlog for network service teams
• Lead and coordinate key cross-company implementations involving networking and connectivity
• Work closely with engineering and architecture teams to define product requirements and deliver new networking features
• Partner with product marketing and technical pre-sales/post-sales teams on technical publications, go-to-market activities, customer engagement, acquisition, and retention activities related to networking features
• Ensure the delivery of networking services that meet high standards for performance, security, scalability, and reliability.

We expect you to have: 

• Experience designing, implementing, or operating large-scale automated network solutions in senior engineering, architecture, or technical leadership roles (e.g., large enterprises, hyperscalers, cloud providers, or other advanced technology companies)
• Hands-on familiarity with technologies such as OVS, DNS, L2VPN, L3VPN, VXLAN, BGP, and IPv6 at scale
• Strong technical expertise in at least two of the following areas:
  • Linux networking stack
  • Overlay / SDN networking
  • ISP or large-scale service provider networking
  • DevNet / network automation
• Proven track record of delivering complex technical initiatives requiring coordination across multiple teams or stakeholders
• Technical leadership experience is a strong plus
• Product management experience is not required, but a strong willingness to learn and grow into the role is essential.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

The role

At Nebius, we’re building a next-generation AI compute platform for large-scale ML training and inference — from a few nodes to thousands of GPUs.
We’re looking for a Technical Product Manager to own product direction for Soperator — our Slurm-on-Kubernetes control plane for GPU clusters.
In this role, you will shape how ML engineers and research teams run, scale, and optimize distributed workloads in production.
If you care about systems that combine performance, reliability, and developer experience at the frontier of AI infrastructure, this role is for you.

Your responsibilities will include: 

• Own the full user journey across Soperator clusters: Slurm workflows, dashboards, alerts/notifications, node lifecycle, and training/inference capacity management.
• Define product direction end-to-end: problem discovery → solution design → delivery → adoption.
• Lead deep customer discovery through interviews, usage analytics, and workload analysis to uncover high-impact opportunities.
• Drive execution across platform teams: compute, networking, storage, observability, IAM and etc.
• Translate frontier ML and infrastructure ideas into practical product capabilities for real-world GPU clusters.
• Define success metrics, prioritize roadmap decisions with data, and ensure measurable customer/business impact.
• Lead the open-source strategy and execution for Soperator: shape public roadmap themes, prioritize OSS-facing capabilities, and ensure strong adoption in the community.  

We expect you to have: 

• 3–5+ years in Product Management, ML infrastructure/MLOps, distributed systems, or cloud platform engineering.
• Strong technical depth in distributed systems, cloud infrastructure, or ML platforms.
• Hands-on familiarity with large-scale ML training and orchestration tools (e.g., Slurm, Kubernetes, Ray).
• Track record of shipping technically complex products with multiple engineering teams.
• Strong communication and stakeholder management across engineering, research, and customers.
• Experience with product analytics, data-informed prioritization, and experimentation.
• High ownership, high learning velocity, and comfort operating in fast-moving AI infrastructure environments.

It will be an added bonus if you have: 

• Experience with GPU platforms and HPC primitives: InfiniBand/RDMA, topology-aware scheduling, high-throughput storage.
• Practical understanding of modern ML training stacks: PyTorch, DeepSpeed, FSDP/ZeRO, NCCL.
• Familiarity with efficiency and reliability metrics: Goodput, MFU, failure modes, preemption handling, health checks.
• Exposure to large-scale LLM training/inference systems.
• Experience in observability, performance tuning, or SRE/reliability engineering.
• Customer-facing technical experience (solutioning, support, architecture advisory).

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

The Role

We are opening a 3–6 month Early Career program within our AI R&D team. You will work alongside experienced researchers to solve challenges in LLMs, reinforcement learning, and agentic systems.

We are looking for Early talents to support research in:

• Reinforcement learning for agents and reasoning models
• Building reinforcement learning environments
• Efficient model distillation and evaluation

Your responsibilities will include:

• Assist in designing and running experiments to train LLMs and speculators for them
• Help analyze experimental results and document findings
• Write and maintain code for data mining, processing, and model evaluation
• Collaborate with the team to explore new methods in the selected research direction
• Participate in technical discussions and discuss future steps of research
• Advanced methods for efficient speculative decoding
• Inference optimization techniques

We expect you to have:

• Strong knowledge of computer science and machine learning fundamentals
• Experience with Python and familiarity with deep learning frameworks
• Ability to write clean, efficient code
• Strong problem-solving skills and a willingness to learn quickly
• Good communication skills in English
• Permitted to work in the job’s location

Nice to have:

• Previous experience with NLP/reinforcement learning/AI agents projects
• Familiarity with current LLM concepts
• Enrollment in or completion of a degree in Computer Science, AI, or a related field
• Contributions to open-source projects

What we offer

• Competitive salary and comprehensive benefits package
• Mentorship from experienced AI, ML, and cloud infrastructure professionals
• Hands-on experience with real customer workloads and production systems
• Remote work flexibility and a collaborative, supportive team environment
• Opportunity to be considered for a full-time role after the Early Talent Program

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

The role

We’re looking for a Security Product Manager to join our team. Security Product Manager is responsible for conveying the company’s security strengths to customers, partners and the market at large. This includes participating in relevant security partnership initiatives, influencing security positioning and branding, and working closely with internal teams to ensure company’s security posture and security products is communicated effectively to all stakeholders. By combining expertise in compliance requirements with a customer-centric approach, Security Product Manager helps position security as a competitive advantage rather than just an internal obligation. 

Your responsibilities will include: 

1. Product Management 

• Define the vision and roadmap for Nebius’ security products. 
• Owning the ideation, postmortem, prioritization, backlog, and customer feedback processes. 
• Guiding new features, systems and services from inception to launch, while keeping customers at the center of everything. 

2. Customer-facing communications 

• Lead public-facing communications around security updates or changes in compliance status. 
• In the event of a security incident, coordinate user messaging (email notifications, press releases, FAQs) with support from the Head of Security Products and CISO. 
• Gather user feedback on user experience and security to guide continuous improvements. 

 3. Competitive analysis and market research 

• Conduct ongoing research on industry benchmarks, emerging security standards and technologies, and competitor certifications. 
• Identify gaps and opportunities in organization’s product security posture; propose strategic initiatives that differentiate the company’s security story in the market. 
• Stay informed about new regulations or frameworks that may influence future product certifications or transparency requirements (e.g., privacy laws, data sovereignty standards). 

 4. Certification and audit support, service ownership 

• Collaborate with the CISO office to gather technical evidence or make necessary product enhancements that satisfy certification requirements. 
• Take ownership of some security-related services of Cloud platform. 
• Track and maintain a certification roadmap (ISO 27001, SOC 2, HIPPA, etc.), working closely with CISO, GRC & Compliance, Corporate Security departments. Communicate timelines, goals and status updates to leadership and sales representatives. 

5. Cross-functional collaboration 

• Coordinate with multiple Product Managers to align security goals with other product roadmaps, ensuring a consistent narrative between product security and external messaging. 
• Work with Platform Security, GRC & Corporate Security and legal teams to gather essential information for security products enhancements (e.g., penetration test summaries, compliance reports). 
• Work with Customer-facing teams to address client inquiries about security posture and guide them on using security features optimally. 

We expect you to have: 

• 3+ years of Product Management or Program Management experience with a focus on security initiatives. 
• Basic knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) and familiarity with how they translate into business value. 
• Proven ability to communicate technical concepts in a clear, customer-friendly manner (e.g., writing content, speaking at webinars or conferences). 
• Stakeholder management skills to align with other Product Managers, CISO staff, engineering, marketing, and customer-facing teams. 
• Analytical mindset: comfortable defining success metrics (e.g., security feature adoption, NPS around trust, certification progress) and making data-driven decisions. 
• Project management skills: demonstrated ability to manage inter-team collaboration within company-wide projects, ensuring timely delivery of cross-functional tasks and alignment with compliance goals. 

It will be an added bonus if you have: 

•  Certifications such as CISSP, CISM, or PMP; prior experience in regulated industries; prior experience working for Cloud Service Provider.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

About the Opportunity 

Banking Foundations domain mission for N26 is to provide secure and compliant banking services that are frictionless and innovative for customers, while enabling efficient operations and informed decision-making for our staff. We achieve this through robust customer identity verification, proactive risk management, and seamless customer support. This foundation enables N26 to achieve sustainable growth while maintaining the highest levels of trust with our customers and regulators.

In this role, you will:

• Collaborate closely with your Tech Lead on architecting new features and seeing them through to completion.
• Design, develop, test, deploy and maintain software in a thriving environment.
• Have opportunities to mentor junior members in the team by relentlessly guarding code quality through pull requests and helping them when they have questions.
• Stay up to date with the latest trends in technology and you are not afraid to propose some findings during our Get Stuff Done Days.
• Work within your cross-functional team to uphold the highest technical standards right across the product.

What you need to be successful:

Skills & Background:

• Experience in developing software using a JVM language and Spring Boot in large-scale production systems (note: experience of Kotlin would be a plus).
• Sound understanding of microservice architecture.
• Knowledge of both relational and non-relational databases, preferably Postgres.
• Appreciation of working in a modern cloud architecture, preferably with AWS.
• Full professional proficiency in English.

Traits:

• Actively help yourself (and others) be successful.
• Continuously learn and challenge the status quo.
• Think globally, act locally.
• Strong bias for action.
• Give and receive open, direct and timely feedback.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account, as well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities

N26 is committed to creating an inclusive workspace where everyone feels valued and respected. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. If there’s anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com.

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month.

Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech.

HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future.

The role

As a Senior Marketing Data Analyst in our Global Marketing Analytics organisation, you will play a pivotal role in driving data-informed decision-making at HelloFresh. Based in our Berlin Headquarters, you’ll join the Market Insights team - an internal analytics function supporting senior leadership across 15+ HelloFresh markets spanning 3 continents.

You will turn data into strategic recommendations, challenge the status quo, and directly shape how our global brands grow and operate.

What You’ll Do

• Act as a trusted advisor to Global Marketing leadership: understand their challenges, frame analytical problem statements, and translate insights into actionable strategic recommendations
• Measure, benchmark, and monitor brand and market performance, proactively identifying opportunities to improve key Marketing and business KPIs
• Influence and optimize Marketing budgets and planning processes by challenging assumptions and ensuring data-driven decision making
• Lead high-impact analytical projects, often partnering directly with senior stakeholders to enhance performance frameworks, forecasting, growth strategies, and reporting ecosystems
• Build and enhance reporting and visualization assets that support day-to-day decision-making and strengthen global performance oversight
• Collaborate with and mentor analysts within the team, fostering a high-performing and supportive analytics community
• Streamline analytical processes and workflows, championing scalable and automated solutions

What You’ll Bring

• A motivated, collaborative mindset with strong team-working skills and a passion for solving complex business problems
• 5+ years of experience in Marketing Analytics, Finance Analytics, or a related quantitative field—ideally in a fast-paced B2C or subscription business
• Strong understanding of Marketing and Growth metrics, and how they connect to overall business performance
• A results-oriented and structured approach, able to turn vague or ambiguous business questions into clear analytical frameworks and insights
• Solid technical skills, including:
• Spreadsheets and SQL (required)
• Tableau or a similar visualisation tool (e.g. Looker, PowerBI)
• Python (a plus)
• Proven project ownership and stakeholder management abilities, especially in senior or cross-functional settings
• Excellent communication skills in English, with the ability to explain analytical concepts to non-technical audiences and influence decision-making

What we offer: The Toppings

• Global collaboration at scale: Collaborate with experienced engineers and product partners across HelloTech’s international teams, in a culture of active knowledge sharing.
• Technology with real-world impact: Build and operate modern systems at global scale, supporting 6+ millions of customers and complex supply chain operations.
• Technical/Product/Design leadership: Drive best practices and influence architecture/design, quality, and ways of working in an autonomous, product-led setup.
• End-to-end development/delivery: Drive decisions from problem definition to production, improving systems and enabling long-term scalability.
• Access to workspace at Warsaw Centre Point. The hub offers modern facilities including showers, breakout zones, outdoor space, cycle parking, and refreshments (coffee, soft drinks, and fruit).

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

Your Impact and Responsibilities

Your First-Year Roadmap

About you

• Significant experience in CRM / lifecycle marketing, with ownership of complex journeys, programmes, or customer domains in a data-driven environment.
• Strong expertise in segmentation, targeting, contact strategy, and CRM measurement, with the judgment to balance growth goals against guest experience and channel health.
• Hands-on experience with modern CRM platforms and data ecosystems - ideally including tools such as Braze.
• Strong analytical skills and a solid understanding of experimentation, incrementality, and performance interpretation.
• The ability to partner effectively with Product, Data, Engineering, Brand, Creative, Performance Marketing, and local teams to deliver cross-functional outcomes.
• Prior experience in line management or formal people development, including coaching, prioritisation, feedback, and supporting the growth of at least one more junior team member.
• Strong brand and content instincts, with the ability to help shape CRM communication that feels both premium and commercially effective.

Who we are

Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards.

As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.

We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.

The role

As the Workplace Planning Lead, you will ensure our physical footprint advances in lockstep with our company growth, creating environments that empower our teams to deliver more, faster. You will guide the evolution of our global office footprint, addressing space needs and translating business growth into effective workplace planning and execution. Working closely with Workplace Managers, Real Estate partners, and leadership, you will facilitate choices related to office expansions, relocations, and consolidations, ensuring our offices support scaling at pace. This position represents the first global planning layer within the Workplace team and will help shape how our workplace function scales in the coming years.

The day-to-day

• Guide space transitions at pace across existing office locations and develop seat and capacity planning models aligned with headcount growth
• Forecast workplace demand across locations, defining workplace standards and seating strategies
• Facilitate and implement swift data-informed choices to support operational scaling
• Apply LLMs and AI-enabled workflows within a corporate real estate and operational context
• Coordinate real estate planning choices, such as lease renewals, expansions, or consolidations, and partner with Real Estate teams to evaluate footprint changes and location strategy
• Provide workplace data and capacity insights to inform lease negotiations
• Plan workplace requirements for new offices, relocations, and office closures, alongside workplace design and layout planning
• Coordinate facility setup with Workplace Managers to ensure smooth office transitions
• Develop occupancy metrics and dashboards to track workplace capacity across offices, design simple planning models to support leadership choices, and identify opportunities to optimise workspace utilisation

You should apply if you

• Have a proven track record in workplace planning, workplace strategy, corporate real estate, or facilities planning
• Have successfully overseen office expansions, relocations, or workplace transformations
• Possess excellent systematic and planning skills, with the ability to translate business growth into workplace needs
• Have collaborated across multiple office locations or global organisations
• Demonstrate excellent stakeholder collaboration and communication skills

Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Nice to have

• Hold a background in interior architecture or experience with space planning tools such as AutoCAD
• Have background scaling operations in high-growth or technology companies
• Communicate fluently in the German language

Join Helsing and work with world-leading experts in their fields

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns
• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world
• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward
• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts
• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about

What we offer

• Competitive salary and VSOP options
• Relocation support: up to €2,500 and 4 weeks temporary accommodation
• Learning: €500/£450 yearly allowance
• Health & wellness: gym membership and mental health support (Nilo.health)
• Social: regular company events and monthly social allowances
• Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers
• Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work

These are the core benefits across all locations; there may be additional benefits in specific sites.

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Who we are

The role

The day-to-day

• Hold overall technical responsibility for the design, integration, and execution of the complete mission system, ensuring seamless cooperation between the space segment and various industry partners for ground, launch, and operations.
• Lead the development of the end-to-end mission architecture, ensuring all segments are cohesively integrated to meet the Concept of Operations (CONOPS).
• Translate high-level Customer and mission objectives into a unified set of system and segment-level requirements (for satellite, ground, launch, etc.).
• Define and manage the technical interfaces between the satellite, launch vehicle, ground network, and operations teams.
• Conduct in-depth, system-of-systems analysis, modelling, and simulation, including link budgets, data throughput analysis, latency studies, and operational concept validation.
• Lead the definition and maintenance of the Mission Concept of Operations (CONOPS) throughout the project lifecycle.
• Collaborate closely with project managers to ensure the integrated mission system is delivered on schedule and within budget.
• Lead and support mission-level technical reviews (Mission SRR, PDR, CDR, etc.) with both the Customer and industrial partners.
• Oversee the development and execution of test plans for system-level, end-to-end validation, including integrated ground/space tests and operational readiness campaigns.
• Mentor junior engineers and provide technical guidance to teams across all mission segments, nurturing a culture of excellence and continuous improvement.
• Prepare and present technical documentation for the integrated mission system to both internal teams and external stakeholders.

You should apply if you

• Extensive hands on experience in space systems engineering with high-level knowledge of satellite bus and payload subsystems.
• Demonstrated experience across multiple mission segments, such as ground systems, launch services, and satellite operations.
• Demonstrated experience in a technical leadership role, guiding multi-disciplinary engineering teams.
• Excellent communication, interpersonal, and leadership skills, with a proven ability to manage complex technical trade-offs.
• Proficiency in systems engineering principles, especially as applied to a "system-of-systems" environment.
• Experience in system-of-systems integration and end-to-end testing. 
• Proficiency with engineering software and simulation tools (e.g., STK for orbital analysis, link budget tools, system modelling software).
• Familiarity with industry standards such as ECSS and systems engineering processes.
• Experience with requirements management tools.
• Must be eligible for and willing to undergo clearance process for a German “Ü2” Personal Security Clearance.

Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about

What we offer

• Competitive salary and VSOP options

• Occupational Pension and Disability Insurance

• Relocation support: up to €2,500 and 4 weeks temporary accommodation

• Learning: €500 yearly allowance

• Health & wellness: gym membership, mental health support (Nilo.health) and cycle scheme

• Social: regularly company events and monthly social allowances

• Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers

• Family support: 5 days of paid family emergency leave, remote work option during pregnancy and phased return to work at full pay

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Who we are

The role

The day-to-day

• Develop system architecture that aligns with software and defence system requirements, and supervise system integration

• Act as a Subject Matter Expert for multiple project teams, offering guidance on vital defence system aspects such as Reliability, Availability, Maintainability and Safety (RAMS) 

• Collaborate with software architects, developers, and other engineers to translate system-level requirements into effective software solutions 

• Responsible for overall system integration, verification, validation – and for qualification and certification (as far as required)

• Ensure a smooth flow of information and technical guidance between teams to align system and software development objectives 

• Conduct in-depth analysis to identify potential risks and system vulnerabilities 

• Establish and enforce quality assurance protocols to maintain compliant with industry standards 

• Manage project timelines, resources and budget to deliver projects within scope and on time

• Provide ongoing support to project teams, ensuring the consistent delivery of high-quality, reliable solutions 

• Identify emerging trends and propose new software solutions to enhance land defence systems 

• Ensure all solutions adhere to safety protocols and government regulations 

You should apply if you

• Have 5+ years of experience in systems engineering of defence systems 

• Have experience in leading a project team 

• Have in-depth knowledge of system architecture, requirements and integration of defence systems 

• Have a university degree in Systems Engineering, Electrical Engineering, Computer Science or a related field 

• Are business fluent in English

• Are willing to travel

• Your personal values match ours: ownership, initiative, dedication to mission, speed and inclusiveness  

• Are a high performer who thrives in a fast-paced environment  

• Are collaborative, humble and a problem-solver  

• Are ready to meet all necessary measures and requirements that are required to receive a security clearance according to the respective national law

Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. 

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. 

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. 

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts.  

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about. 

What we offer

• A focus on outcomes, not time-tracking

• Competitive compensation and VSOP options

• Relocation support

• Social and education allowances

• Regular company events and all-hands to bring together employees as one team across Europe

#LI-DNI

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

Talon.One is looking for a Head/Director of Brand & Advocacy to lead our newly consolidated Brand, Content, and Design functions with customer marketing embedded within to connect as a storytelling engine. This is a high-impact "player-coach" role for a leader who excels at the intersection of creative storytelling and operational scale, with customer-centric content distribution and brand strategy at the core.

You will be the architect of our content engine, transforming customer success stories and complex product narratives into scalable assets that fuel our global pipeline and address the unique pain points of our multi-persona ICP (ideal customer profile). You will also sharpen our Customer Advocacy programme through hiring a customer marketing manager.

ABOUT THE TEAM:

This is a player-coach role that requires both strategic vision and operational excellence. You’ll manage a team of 6–8 (including freelancers) and partner closely with PR, Product Marketing, Demand Generation, and the Global Events team.

This is a full-time role based in Berlin or London.

ONCE YOU ARE HERE YOU WILL:

• Define and govern brand standards across a growing international footprint, including navigating evolving team structures and centralisation decisions
• Own the strategic roadmap for all distribution-led content. Build and scale Talon.One's system for GEO/SEO-optimised assets, gated practitioner guides, and multi-channel distribution that drives measurable growth and net new customer acquisition
• Future-proof our content. Lead our AI content strategy, working alongside the content team to ensure LLMs, AI-powered search (GEO), and content distribution advance Talon.One's citable authority in the space
• Develop content frameworks that educate new buyer personas emerging from evolving business relationships, adapting messaging across different commercial relationships and markets
• Lead the Design and Copy teams to ensure a distinctive, premium brand identity across every touchpoint. Own the system and execution of a reliable brand voice that is trustworthy and represents Talon.One's values
• Build a world-class advocacy programme. Identify and activate Customer Champions for case studies, speaking engagements, and community-led growth, using customer voice as a brand and distribution lever
• Serve as the bridge between Product Marketing and Demand Gen, ensuring our best product and customer stories are integrated into growth channels`

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Experience in a large enterprise launching, repositioning, or scaling a new business unit or product line, you know how to build messaging and content frameworks for a new buyer from scratch.
• 7–10+ years of B2B Marketing experience, with a proven track record of managing and developing multidisciplinary creative and technical teams
• Experience building content engines that move beyond "output" to "outcome." You understand how content fuels the pipeline
• Deep understanding of SEO/GEO, content attribution, and how the "modern tech stack" (AI, CMS, CRM) supports brand distribution
• Direct experience scaling customer reference or advocacy programs in an Enterprise SaaS environment
• Proven track record leveraging a brand’s community as a content and distribution lever, not just a retention tool
• Strong creative instincts: you care about design, storytelling, and how content shows up across different formats and platforms
• Experience in Commerce Tech, Fintech, or complex Enterprise SaaS is a major plus

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

Who we are

The role

The day-to-day

• Negotiate system requirements with our customer, derive high-level software requirements, and validate high-level software requirements in close collaboration with our software leads

• Update traceability of system requirements to all software development artefacts and establish clear technical product baselines in close cooperation with configuration management

• Conduct regular technical risks board meetings together with our software engineers. Jointly develop risk mitigation strategies and assess project impact

• Ensure proper planning of all technical deliverables (together with the project manager), monitor technical implementation progress and guide the team into successful delivery

• Lead the preparation of all technical documents, ensuring they meet compliance and certification standards. Authorize documents before delivery to customer

• Lead the final software product qualification and certification activities with both customer and authorities

• Work closely with our quality assurance team to ensure that all technical deliverables adhere to established quality standards. Address any issues promptly to maintain project integrity

• Provide regular updates on project status and technical changes to Chief Engineering and Programme Management, ensuring all stakeholders are informed of significant developments

You should apply if you

• Have directed system engineering for avionics or electronic warfare system development from conceptual design to first flight

• Have built software-intensive avionics or electronic warfare systems that are currently in service

• Possess deep expertise in developing embedded software for avionics systems in accordance with DO-178C and ARP4574B, spanning from initial requirements to software verification

• Have successfully established relationships with civil or military aviation authorities and participated in formal panel meetings or Stages of Involvement (SOI)

• Hold a degree in aerospace engineering, electrical engineering, physics, computer science, or a related field that provides a deep technical understanding of complex systems

• Communicate complex technical results clearly and efficiently to both internal teams and external stakeholders

• Experience in system engineering for avionics or electronic warfare system development from conceptual development to first flight

Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. 

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. 

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. 

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts.  

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about. 

What we offer

• Competitive salary and VSOP options
• Relocation support: up to €2,500 and 4 weeks temporary accommodation
• Learning: €500/£450 yearly allowance
• Health & wellness: gym membership and mental health support (Nilo.health)
• Social: regular company events and monthly social allowances
• Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers
• Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work

These are the core benefits across all locations; there may be additional benefits in specific sites.

#LI-DNI

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Who we are

The role

The day-to-day

• Lead and execute initiatives in hardware and software integration to develop new systems within customer solutions

• Develop and maintain essential test and verification documents, ensuring the highest standards of quality and accuracy

• Offer expertise on the integration of systems within a multidisciplinary environment

• Recommend designs, as well as innovative, scalable, and adaptive systems and solutions

• Advise stakeholders and recommend solutions to complex problems by leveraging expertise in various technologies

• Identify and address system vulnerabilities, driving improvements through professional insight and problem-solving skills

You should apply if you

• Have 3 years of experience in the field of system integration or a comparable area

• Hold a completed degree in Telecommunications Engineering, Electrical Engineering, Computer Science, Mechanical Engineering, or a related field

• Possess experience in the domain of defence and/or security-related systems is a plus

• Exhibit strong teamwork skills, resilience, independence, and a high level of self-motivation

• Are proficient in analyzing and resolving problems, addressing weaknesses, and managing dependencies

Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about

What we offer

• A focus on outcomes, not time-tracking

• Competitive compensation and VSOP options

• Relocation support

• Social and education allowances

• Regular company events and all-hands to bring together employees as one team across Europe

#LI-DNI

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Change the way the world travels

Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by local offices across the globe, from New York to Bangkok.

Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry? Head to getyourguide.careers to take the first step.

Team mission 

As the Business Operations & Strategy (Optimization) team, our mission is to give our customer—the Modern Explorer—unparalleled access to worldwide experiences, offering the best selection, availability, pricing, quality, while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity at every stage of their journey with us. In the Account Management Operations Team, we power the operational backbone of our Account Management organisation—ensuring our teams are focused, enabled, and set up to win with our partners.

About the role:

We are looking for a highly analytical, strategic, action-oriented, and collaborative Business Operations & Strategy Manager to join our dynamic Business Operations & Strategy (Optimization) team and help us to take our experiences to the next level! 

As a (Business Operations & Strategy Manager - Account Management Operations (Price, Commission, Other), you are responsible for turning our pricing, commission and commercial strategy into action. Acting as the bridge between strategy, data and daily execution, you will ensure that commissioned, pricing and commercial initiatives are operationalized at scale—enabling Account Management to drive commercial results with their supplier partners and working cross-functionally with our Pricing team, Supplier Marketing, Product, Analytics. You will create the operational processes, toolkits, and playbooks that make our initiatives actionable, supporting supplier success.

Your mission

• Design and Optimize Commercial Processes: Build, implement, and continuously improve scalable workflows and best practices that empower Account Management teams and cross-functional partners to execute pricing, commission and commercial strategies effectively and drive operational excellence.
• Global Incentives, Enablement & Harmonization: Drive strategic programs to align, harmonize, and operationalize Account Management and Price, Commission and commercial Execution activities, running deal desk, driving the right incentives and ensuring consistency and localized adaptation for supply growth, engagement, and retention.
• Cross-Functional Collaboration & Stakeholder Management: Work closely with our regional Account Management leads, Pricing Team, Product, Marketing, Analytics to identify pricing, commission and other commercial challenges, extract and roll out best practices, and co-create impactful, actionable solutions.
• Data-driven Price & Commission Operationalization: Leverage data and analytics to identify and implement operational optimization opportunities for pricing and commission, increasing supplier satisfaction, commercial effectiveness, and performance.
• Operational Tooling & Reporting: Develop and deploy tools, dashboards, and reporting solutions to enable transparent tracking, data-driven decision-making, and continuous improvement in pricing and commission operations for Account Management.
• Project and Change Management: Lead high-impact, cross-functional commercial projects—from concept through implementation and measurement of success—with a focus on stakeholder alignment and effective change management.

Your toolkit

• 3+ years of experience in Revenue, Commercial or Sales Operations, Strategy, Business Process Management, or similar; experience in a fast-paced tech, marketplace, or SaaS environment strongly preferred.
• Proven expertise in operationalizing commercial strategies for pricing, commissions, or incentives at scale.
• Experience building and rolling out processes, playbooks, and enablement resources for Account Management or Sales.
• Highly collaborative, with a track record of effective cross-functional partnering and influencing.
• Highly analytical with strong business acumen; skilled at using data to solve problems, identify opportunities, and inform strategic decisions (experience with SQL, BI tools like Looker, Power BI, Tableau a plus).
• Strong project management skills, with experience leading complex, cross-functional initiatives from concept through to delivery and adoption.
• Excellent communication skills, with the confidence to drive alignment and influence globally diverse stakeholders.
• Comfortable working in high-ambiguity, high-growth environments; entrepreneurial mindset, self-starter, and driver of change.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

#LI-Hybrid

The role

HelloFresh is looking for a FSQA Manager - Quality Surveillance (all genders) to serve as the central technical expert for microbiological safety, food fraud management, and ingredient quality. As part of the FSQA Compliance, Processes and Systems team, you will oversee the global micro-testing procedure implementation, manage the internal quality laboratory and implement quality and safety improvement processes such as destructive testing, cooking instruction validations etc . This role is essential for mitigating operational and legal risks, preventing food safety incidents, and protecting the HelloFresh brand reputation.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would like to learn more about you.

What you’ll do

• You lead the global centralization of processes by finalizing the worldwide tender for micro testing and food fraud services, ensuring consistent standards across all international markets.
• Moreover, you implement and deploy central procedures locally, achieving and maintaining high standards within the surveillance program and driving ingredient quality improvement.
• You own compliance and surveillance by overseeing the legally required global ingredient testing program, including the collection and analysis of micro testing reports to prevent food safety incidents and pathogen outbreaks.
• In addition, you monitor supplier performance by managing corrective actions following non-compliant results and using these insights to strengthen supplier food safety systems.
• You establish and oversee the destructive testing strategy across HelloFresh Distribution Centers, enabling deeper analysis of critical ingredients and reducing error rates.
• Furthermore, you support product innovation by running key quality and scientific tests from the headquarters lab for new and existing ingredient development, ensuring stability and consistency before market launch.
• Finally, you champion continuous improvement by collaborating closely with the Product team to analyze error rates and customer feedback trends, directly linking quality data to improvements in customer satisfaction.

What you’ll bring

• Deep subject matter expertise in food safety, with the ability to critically assess ingredient safety and quality risks
• Strong data proficiency, including advanced data analysis and confident use of Google Sheets for global reporting and sampling plans
• Hands-on laboratory experience conducting quality, scientific, stability, and ingredient development tests
• Proven experience in creating, maintaining, and scaling global sampling plans and centralized testing processes
• Strong risk mitigation capabilities, including identifying quality flaws (e.g. spoilage, internal damage) and driving corrective actions
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence, present ideas, and lead discussions
• Strong analytical, problem-solving, and change management skills, paired with adaptability and ownership in fast-paced, global environments

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

We are looking for a Technical Project Manager (TPM) to lead medium to high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live and hypercare—working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.

Areas of ownership:

Project Ownership & Delivery

• Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
• Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
• Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.

Customer & Stakeholder Management

• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders.
• Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. 

Cross-Functional & Pod Coordination

• Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability.
• Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning.
• Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.
• Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.

Methodology & Process Discipline

• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
• Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

• Define and track deployment KPIs, such as:
• Time to Blueprint, Time to First Agent in UAT, Time to Go-Live
• Milestone On-Time Rate
• Defect and incident trends during QA/UAT and Hypercare
• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.
• Contribute data to capacity and utilization models to inform planning and staffing.

Who you are:

• 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions involving at least one of:
• Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
• Excellent communication, facilitation, and conflict resolution skills.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Fluency in English & German is required

NICE TO HAVE:

• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Background in professional services or consulting working with enterprise clients.
• Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About the Opportunity

We’re looking for a Technical Writing Manager (f/m/d) to own our documentation strategy end-to-end—elevating the quality, consistency, and discoverability of Contentful’s technical content. In this role, you will shape processes and frameworks, refine workflows, coordinate localization efforts for our product UI and documentation, and help build a world-class knowledge base for developers, marketers,  and authors alike.

You are proactive, curious, and comfortable with ambiguity. You investigate deeply, bring structure where it’s missing, and drive clarity in complex problem spaces. Your work will meaningfully influence how customers adopt and scale with Contentful, directly contributing to our success at the enterprise level.

What to expect? 

As the Technical Writing Manager (f/m/d), you will manage a Technical Writing Team and ensure documentation is to a high standard and have a passion for enhancing localisation in our product:

Drive High-Quality Documentation

• Lead and develop a small team of Technical Writers.
• Develop a holistic documentation strategy covering processes, tooling, delivery frameworks, and customer-feedback loops for continual improvement.
• Conduct regular reviews and provide coaching to help writers grow and increase their customer impact.
• Produce industry-leading technical content, including API documentation, release notes, how-to guides, and FAQs
• Review, test, and edit content from non-writer contributors
• Identify gaps in Contentful’s knowledge presence and work cross-functionally to address them
• Partner with product managers, engineers, designers and customer-facing teams to develop content when needed
• Contribute to the Help Center to make Contentful more approachable for developers, marketers, and editors
• Establish repeatable checklists and process checkpoints for successful documentation releases
• Build mechanisms for customer feedback to guide documentation improvement

Own Localization

• Act as the subject-matter expert on product UI, documentation localization and co-ordination efforts around localization of our product.
• Act as the subject-matter expert on product UI and documentation localization.
• Drive and execute localization strategy to ensure Contentful product UI and documentation is accessible to a global audience.

What you need to be successful

Required Skills

• Expertise in localization practices and workflows
• Exceptional attention to detail and strong organizational skills
• Strong technical writing skills
• Excellent communication and interpersonal skills
• Strong process orientation with a passion for operational excellence
• A growth mindset with a desire to learn and help others learn

Preferred Experience

• Familiarity with API documentation and docs-as-code workflows
• Engineering background or technical skills
• Demonstrated experience managing or leading teams

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best

#LI-remote #LI-AT1

About the opportunity

We are looking for a Senior Product Manager to help build capabilities that enable personalization and optimization at scale. This role focuses on shaping foundational systems and customer-facing functionality used to deliver personalized, high-performing digital experiences.

The ideal candidate is passionate about data-driven products and excels at owning the end-to-end lifecycle of a product, responsible for defining, evolving, and ensuring a successful execution across a wide product surface that helps enterprise customers, deliver personalized experiences, and continuously optimize results. The scope includes data infrastructure, intelligent automation, and visual experiences  -  all powered by innovative AI capabilities.

This is an opportunity to play a key role in shaping how digital teams measure and grow their content’s impact in a fast-evolving AI-driven market.

What to expect? 

• Own the end-to-end lifecycle of product capabilities, from discovery through delivery, iteration, and measurable outcomes.
• Define and evolve APIs, SDKs, and AI systems that power personalization and experimentation use cases at scale.
• Partner closely with Engineering on system design, architectural trade-offs, scalability, and long-term technical direction.
• Drive product decisions that support personalization at scale, including emerging agentic and automated optimization approaches.
• Apply domain knowledge in personalization, experimentation, and optimization to guide prioritization and roadmap decisions.
• Engage directly with customers, partners, and prospects to understand needs, validate solutions, and represent the product externally.
• Collaborate with Product Marketing and Go-To-Market teams to shape clear value propositions and customer narratives.
• Work cross-functionally with Research, Design, Engineering, Data, and other Product teams to deliver cohesive, extensible solutions.
• Balance near-term delivery with longer-term investments in internal systems and technical foundations.

What you need to be successful?

• Proven experience as a Senior Product Manager owning and shipping complex products through a full lifecycle in a B2B SaaS context.
• Strong technical product management skills, with experience working on APIs, SDKs, or data- and platform-oriented products.
• Ability to engage deeply with engineers on technical design, constraints, and trade-offs.
• Domain experience in personalization, experimentation, optimization, or adjacent problem spaces.
• Strong customer empathy and experience working directly with enterprise marketers, developers, and stakeholders.
• Clear, structured communication skills across technical and non-technical audiences.
• Comfort operating independently, making decisions in ambiguous problem spaces, and driving outcomes.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the opportunity

We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation.

This is a hands-on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes.

This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast-evolving, AI-driven market. 

What to expect

• Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery.
• Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities.
• Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale.
• Lead cross-functional teams, driving product vision, and executing product roadmaps in a fast-paced, agile environment.
• Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface.
• Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas.
• Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision.
• Champion best practices in product management, including agile methodologies, data-driven decision making, and experimentation.
• Drive clarity across multiple workstreams, balancing short-term delivery needs with longer-term strategic bets.
• Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade-offs and driving high-impact decisions within cross-functional teams.
• Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well.

What you need to be successful

• Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data-focused product).
• Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user-facing layers.
• Strong hands-on product leadership: you are comfortable personally driving discovery, defining strategy, making trade-offs, and stepping into execution details when needed.
• Own the definition and execution of group-level goals aligned with company priorities and long-term product vision.
• Proven track record in building and scaling data platforms and API-first products, with the ability to drive innovation and adoption.
• Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders.
• Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates.
• Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact.
• Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams.
• You demonstrate grit and a willingness to dive into the details, taking a hands-on approach to solving product challenges and driving execution.
• Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the Opportunity

Join Contentful as a Full Stack Software Engineer (f/m/d) and Innovate with Automations, Workflows, and Collaboration Tools.

Become a part of the innovative team at Contentful, where we empower thousands of customers to manage content at scale. We're seeking talented Full Stack Software Engineers who are passionate about building scalable, high-performance applications using modern technologies. If you're excited about pushing the boundaries of what's possible in the domain of Automations, Workflows, and team collaboration within the Contentful ecosystem — and have experience with TypeScript, React, and Node.js — we'd love to have you on our team.

What to expect? 

• Collaborate and Innovate: Work closely with product managers, designers, and other engineers to build best-in-class automation, workflow, and collaboration features for our customers.
• Full Stack Development: Design, develop, and maintain scalable frontend and backend features using TypeScript, React, and Node.js.
• Collaboration Tools Integration: Implement and integrate collaboration technologies to enhance team productivity and improve user experiences across the platform.
• Holistic Thinking: Consider components and systems while considering a holistic user experience.
• Rapid Problem-Solving: Quickly fix bugs and solve problems to enhance customer satisfaction.
• Data-Driven Development: Utilize analytics to inform product decisions and improve features.
• Continuous Improvement: Participate in code reviews and contribute to improving our development processes.
• Stay Current: Keep up-to-date with the latest industry trends especially in the domain of automations, workflows, and collaboration tools.

What you need to be successful?

• Proven Experience: Demonstrable experience as a Full Stack Software Engineer in a product development environment.
• Technical Proficiency: Strong skills in TypeScript, React, and Node.js. Interested in clean code practices and familiarity with enterprise architectural design patterns.
• Containerization and Orchestration: Experience with Docker and Kubernetes.
• Cloud Services Familiarity: Knowledge of cloud platforms like AWS, Azure, or GCP.
• Problem-Solving Skills: Natural problem-solver who brings forward ideas leading to practical solutions and product growth.
• Collaborative Mindset: Excellent communication skills and the ability to work effectively in a team environment.
• Adaptability: Ability to organize and prioritize competing workloads in a fast-paced environment.

Preferred:

• DevOps Practices: Understanding of CI/CD pipelines and DevOps methodologies.
• Past Project Experience: Previous experience working with automation engines and/or building collaboration features and team workflow tools highly appreciated but not required.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the Opportunity

Join Contentful as a Fullstack Software Engineer (f/m/d) and Innovate with Automations, Workflows, and Collaboration Tools.

Become a part of the innovative team at Contentful, where we empower thousands of customers to manage content at scale. We're seeking talented Full Stack Software Engineers who are passionate about building scalable, high-performance applications using modern technologies. If you're excited about pushing the boundaries of what's possible in the domain of Automations, Workflows, and team collaboration within the Contentful ecosystem — and have experience with TypeScript, React, and Node.js — we'd love to have you on our team.

What to expect? 

• Collaborate and Innovate: Work closely with product managers, designers, and other engineers to build best-in-class automation, workflow, and collaboration features for our customers.
• Full Stack Development: Design, develop, and maintain scalable frontend and backend features using TypeScript, React, and Node.js.
• Collaboration Tools Integration: Implement and integrate collaboration technologies to enhance team productivity and improve user experiences across the platform.
• Holistic Thinking: Consider components and systems while considering a holistic user experience.
• Rapid Problem-Solving: Quickly fix bugs and solve problems to enhance customer satisfaction.
• Data-Driven Development: Utilize analytics to inform product decisions and improve features.
• Continuous Improvement: Participate in code reviews and contribute to improving our development processes.
• Stay Current: Keep up-to-date with the latest industry trends especially in the domain of automations, workflows, and collaboration tools.

What you need to be successful?

• Proven Experience: Demonstrable experience as a Full Stack Software Engineer in a product development environment.
• Technical Proficiency: Strong skills in TypeScript, React, and Node.js. Interested in clean code practices and familiarity with enterprise architectural design patterns.
• Containerization and Orchestration: Experience with Docker and Kubernetes.
• Cloud Services Familiarity: Knowledge of cloud platforms like AWS, Azure, or GCP.
• Problem-Solving Skills: Natural problem-solver who brings forward ideas leading to practical solutions and product growth.
• Collaborative Mindset: Excellent communication skills and the ability to work effectively in a team environment.
• Adaptability: Ability to organize and prioritize competing workloads in a fast-paced environment.

Preferred:

• DevOps Practices: Understanding of CI/CD pipelines and DevOps methodologies.
• Past Project Experience: Previous experience working with automation engines and/or building collaboration features and team workflow tools highly appreciated but not required.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the Opportunity

Join Contentful as a Full Stack Software Engineer and Innovate with Automations, Workflows, and Collaboration Tools.

Become a part of the innovative team at Contentful, where we empower thousands of customers to manage content at scale. We're seeking talented Full Stack Software Engineers who are passionate about building scalable, high-performance applications using modern technologies. If you're excited about pushing the boundaries of what's possible in the domain of Automations, Workflows, and team collaboration within the Contentful ecosystem — and have experience with TypeScript, React, and Node.js — we'd love to have you on our team.

What to expect? 

• Collaborate and Innovate: Work closely with product managers, designers, and other engineers to build best-in-class automation, workflow, and collaboration features for our customers.
• Full Stack Development: Design, develop, and maintain scalable frontend and backend features using TypeScript, React, and Node.js.
• Collaboration Tools Integration: Implement and integrate collaboration technologies to enhance team productivity and improve user experiences across the platform.
• Holistic Thinking: Consider components and systems while considering a holistic user experience.
• Rapid Problem-Solving: Quickly fix bugs and solve problems to enhance customer satisfaction.
• Data-Driven Development: Utilize analytics to inform product decisions and improve features.
• Continuous Improvement: Participate in code reviews and contribute to improving our development processes.
• Stay Current: Keep up-to-date with the latest industry trends especially in the domain of automations, workflows, and collaboration tools.

What you need to be successful?

• Proven Experience: Demonstrable experience as a Full Stack Software Engineer in a product development environment.
• Technical Proficiency: Strong skills in TypeScript, React, and Node.js. Interested in clean code practices and familiarity with enterprise architectural design patterns.
• Containerization and Orchestration: Experience with Docker and Kubernetes.
• Cloud Services Familiarity: Knowledge of cloud platforms like AWS, Azure, or GCP.
• Problem-Solving Skills: Natural problem-solver who brings forward ideas leading to practical solutions and product growth.
• Collaborative Mindset: Excellent communication skills and the ability to work effectively in a team environment.
• Adaptability: Ability to organize and prioritize competing workloads in a fast-paced environment.

Preferred:

• DevOps Practices: Understanding of CI/CD pipelines and DevOps methodologies.
• Past Project Experience: Previous experience working with automation engines and/or building collaboration features and team workflow tools highly appreciated but not required.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the opportunity

As a Mid Market Account Executive - DACH (f/m/d), you’ll drive Contentful’s growth by leading the end-to-end sales process with our top-tier clients. You’ll be instrumental in driving adoption and engagement, finding new revenue opportunities, and creating customer enablement initiatives within a few named accounts.  You’ll work closely with our partnership and customer success team to lead a consultative sales process by speaking to professional developers and business leaders in the DACH markets. This role will require you to be in our Central London office 2 or 3 times a week.

What to expect?

• Self-generation of the pipeline through outbound motions in conjunction with marketing and BDR teams to help create new opportunities in regional accounts
• Drive expansion opportunities with existing clients in the DACH (Germany, Austria & Switzerland) territory.
• Grow existing accounts by leveraging relationships and following our comprehensive “land and expand” sales model
• Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals
• Manage RFI/RFQ requests with Contentful internal and customer teams
• Refine and evolve our "land-and-expand" model in collaboration with Sales, Partnerships, and Customer Success teams
• Seek to understand the digital experience challenges of prospects and clients while aligning the ROI of Contentful with those challenges to ensure a value-based selling approach
• Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities
• Develop innovative proposals, position complex pricing structures, and negotiate contracts and deal-closing requirements quickly and efficiently
• Work closely with customer success & marketing teams to ensure that best practices of Contentful are shared and implemented at the respective customer

What you need to be successful?

• 3+ years of experience selling a technical platform working as a Sales Development Representative (SDR), Business Development Representative (BDR), and/or Account Executive
• 1+ years of individual quota-carrying experience
• 1+ years of growing and expanding existing customer accounts 
• Demonstrated expertise in closing $60-100k+ opportunities
• Ability to drive your own pipeline generation with outbound capabilities

 Nice to have:

• Experience working with Partner ecosystems to work with customers.
• Understanding and experience working in product-led growth sales motions
• Native German language skills

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the opportunity

As a Senior Customer Success Manager DACH (f/m/d) ,  you will work directly with Contentful customers in  the EMEA  region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful.  You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams.  

What to expect? 

• Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 20-30 enterprise accounts.
• Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
• Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success
• Drive product adoption, customer satisfaction, and overall influence on customer health scores
• Lead effective and consistent customer Business Reviews based on the defined business goals of the customer
• Flag and proactively mitigate risks within a book of business
• Drive the renewal conversations to close with Contentful’s largest and most strategic logos. 
• Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. 
• Close renewals on time and forecast them accurately to leadership weekly
• Create and drive customer close plans for renewal
• Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs
• Prepare to travel ~25% annually for customer onsite meetings 

What you need to be successful?

• College / University Degree is highly preferred
• 7+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience.
• Excellent oral and written communication skills in English and German
• Demonstrated success in meeting or exceeding sales or performance goals
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities to close independently 
• Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
• Collaborate effectively with cross-functional teams, including sales, product, and support
• Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools).
• Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required
• Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers, understand and demo a sass platform product.
• Demonstrate a commitment to prioritizing customer success and aligning it with company goals.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the opportunity

Contentful is undergoing a core pivot: evolving from a developer-centric CMS into a unified creation environment where marketers are first-class citizens. We aren’t just adding a UI; we are re-engineering how the world’s biggest brands create digital experiences.

As the Senior PM for Marketer Experience, you will drive this 0 to 1 evolution. You aren’t just "adding a UI", you are driving the evolution of our product to turn our powerful technical engine into an intuitive, high-velocity tool that marketing teams love to use.

What to expect? 

• Drive the Pivot: Evolve a high-level strategic vision into a concrete product. You’ll take the lead on making Contentful a "home" for marketers, ensuring the product stays powerful but becomes accessible.
• Define the "Right" Enterprise Scope: You won’t just build "simple" tools. You will deeply understand the needs of complex global enterprises and define a scope that is sophisticated enough for their scale, yet lean enough to ship and iterate quickly.
• Obsess Over Usability: Quality for you is measured by how great, powerful, and easy-to-use the tools are for marketers, ensuring user autonomy. You win when a marketer can build and launch a complex global experience independently—without needing a developer for every change.
• Cross-Team Collaboration: You must collaborate effectively with other product and engineering teams. This project has high dependencies across the organization; success requires navigating the ecosystem.

What you need to be successful?

• 0→1 Experience: You’ve taken a product from "messy idea" to "polished reality" before. You thrive in ambiguity and create your own clarity.
• The "Surgical" Scoper: You can demonstrate a track record of navigating complex requirements and distilling them into a clear, prioritized product definition that meets user needs.
• Persona Empathy: You can speak deeply with a systems engineer about architecture, then turn around and advocate for a marketer’s workflow with equal passion.
• Grit: You have stories of pushing through setbacks and evolving a product based on real-world feedback.
• Commercial Mindset: You can clearly tie customer problems and product solutions to business outcomes. You understand that solving a marketer's pain point is only a win if it also drives adoption, retention, and competitive advantage.
• Exceptional communication abilities, including an executive presence, are necessary, with the expectation of confidently articulating product strategy in discussions with customers and sales teams.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.