The Team Lead, Course Development is responsible for leading the creation of high-quality technical training content for Ping Identity’s customer courses, certifications, and workshops, while coaching a local team of course developers.

You will create engaging, technically accurate learning materials that explain Ping Identity product capabilities and features to developers, system integrators, and system administrators worldwide. Combining hands-on course development with people leadership to ensure consistent quality, technical depth, and learning effectiveness across the curriculum.

This position reports to the Senior Manager, Certification and Curriculum Development and coaches a local team of course developers.

Responsibilities

Technical Course Development

• Collaborate with and become a Ping Identity Subject Matter Expert to design and develop engaging, hands-on, task-based training materials for specific technical audiences.
• Develop comprehensive student training guides, lab exercises, assessment items, and instructor teaching aids, with guidance on delivery modalities (instructor-led, e-learning, video, or virtual).
• Build and configure Ping Identity products to support realistic lab environments, ensuring steps and configurations are clearly documented.
• Test and refine training deliverables (labs, guides, presentations) to ensure accuracy and usability.
• Maintain and enhance existing content, making necessary adjustments and releasing timely updates, including incorporating learner feedback from survey results.
• Take ownership and manage assigned course projects or components, while contributing to larger team initiatives.
  
  

Team Coaching

• Lead and coach a local team of course developers, supporting skill development, technical growth, and career progression.
• Provide regular feedback and content reviews to support consistent quality and learning standards.
• Support onboarding and ongoing development of new course developers.
• Foster a collaborative, learning-focused team culture across a distributed environment.

Curriculum Quality and Standards

• Establish and reinforce best practices for technical accuracy, instructional quality, and content consistency.
• Review and approve curriculum deliverables produced by the team, providing constructive guidance and technical direction.
• Support the adoption of instructional design principles and learning standards across the curriculum.
  
  

Learner and Instructor Enablement

• Provide expert technical guidance in response to complex learner or instructor enquiries related to courses you support.
• Assist authorised instructors by clarifying course materials and supporting effective delivery.
• Deliver or support Train-the-Trainer, Alpha, or Beta sessions for courses where you are the curriculum lead.
• Contribute to technical marketing and enablement initiatives (FAQs, webinars, videos) in collaboration with the Training team.
  
  

Collaboration and Alignment

• Collaborate with Product, Engineering, and Training stakeholders to ensure curriculum reflects current and upcoming product capabilities.
  
  
• Contribute to curriculum planning discussions by providing input based on technical expertise and learning impact.
  
  
• Support alignment between curriculum development efforts and broader training priorities.
  
  

Qualifications

Minimum Qualifications

• Bachelor’s degree in a technical discipline (Computer Science or Engineering preferred) or equivalent professional experience.
• At least 5 years experience in technical training course development, including hands-on development of virtual labs.
• Prior experience mentoring, coaching, or managing technical professionals.
• Strong understanding of the roles and responsibilities of software developers, integrators, and system administrators.
• Excellent technical writing, editing, and content structuring skills.
• Strong organisational and communication skills (written and verbal), with the ability to explain complex technical concepts clearly.
• Familiarity with system administration (Windows, Linux/UNIX), TCP/IP networking, load balancing, REST APIs, virtual/cloud machines, and network security concepts (SSL/TLS).
  
  

Preferred Qualifications

• Experience in instructional design and simplifying complex technical topics into effective learning experiences.
• Ability to review content from a learner’s perspective and provide constructive feedback.
• Familiarity with training authoring tools (iSpring, Markdown, MindNode).
• Prior experience delivering technical training as an instructor or curriculum lead.
• Knowledge of Ping Identity products or equivalent IAM platforms.
• Exposure to identity protocols (OAuth 2.0, SAML 2.0, OIDC, LDAP) and cloud environments.
• Experience working with globally distributed teams.
• Awareness of DevOps practices (automation, CI/CD, Docker, Kubernetes).
• Awareness of best practices in creating, developing and publishing content to multiple formats
  
  

Role Overview

We are looking for a Category Manager who will operate as a business owner for a category, driving revenue, growth, user journey, user understanding and funnel efficiency end-to-end.

This is a high-impact, operator-first role that combines category ownership, growth strategy, and hands-on funnel optimization across TOFU, MOFU, and BOFU.

The ideal candidate is not just a strategist, but a sharp problem-solver with strong communication skills, high ownership, and the ability to independently diagnose issues, run experiments, and unlock growth in collaboration with cross-functional teams.

Key Responsibilities

1. Category Ownership & Revenue Accountability

• Own the end-to-end P&L, revenue targets, and growth roadmap for assigned categories
  
  
• Track and improve funnel conversion metrics across the user journey (TOFU → MOFU → BOFU)
  
  
• Lead weekly and monthly business reviews, identifying gaps and driving corrective actions
  
  
• Take full ownership of revenue outcomes, not just inputs
  
  

2. Funnel Optimization Across the Customer Journey

Top of Funnel (TOFU) – Acquisition Quality & User Understanding

• Drive improvements in lead quality, user profiling, and audience segmentation
  
  
• Analyze and optimize the end-to-end user journey (ads → landing page → signup)
  
  
• Partner with Performance Marketing to:
  
  
• Influence campaign strategy and audience targeting
  
  
• Provide inputs on creative direction (performance ads, content, messaging)
  
  
• Lead & optimize building of landing pages, brochures, and conversion assets through continuous experimentation, with the relevant stakeholders.
  
  

Middle of Funnel (MOFU) – Engagement & Nurturing

• Improve webinar effectiveness as a conversion lever (structure, positioning, content hooks)
  
  
• Work closely with CRM stakeholders to:
  
  
• Optimize lead nurturing journeys and engagement flows
  
  
• Improve conversion rates from lead → qualified opportunity
  
  
• Identify and implement engagement experiments to reduce drop-offs
  
  

Bottom of Funnel (BOFU) – Conversion & Revenue (Critical Focus)

• Own funnel movement and conversion efficiency from qualified lead to sale
  
  
• Diagnose and resolve funnel leakages and stuck leads through structured RCA
  
  
• Partner with Sales to:
  
  
• Improve lead allocation and prioritization
  
  
• Enable higher conversion through better insights and targeting
  
  
• Drive experimentation and innovations in conversion strategies
  
  
• Ensure consistent achievement of revenue targets for the category
  
  

3. Performance Marketing Partnership & Growth Scaling

• Collaborate closely with the Performance Marketing Lead on the strategy & optimizations of paid channels (Meta, Google, LinkedIn, YouTube, Affiliates, etc.)
  
  
• Contribute to:
  
  
• Campaign structuring and optimization suggestions
  
  
• Creative and audience testing inputs
  
  
• Funnel diagnostics and scaling frameworks with the Performance Marketing Lead
  
  
• Act as an enabler of growth, not just a stakeholder
  
  

4. Consumer Insights & Category Strategy

• Develop a deep understanding of customer needs, motivations, and objections
  
  
• Translate insights into:
  
  
• GTM strategies and messaging frameworks
  
  
• Pricing and positioning improvements
  
  
• Identify market gaps, competitor moves, and new growth opportunities
  
  
• Contribute to new product ideas and enhancements
  
  

5. Cross-Functional Leadership

• Work closely with Sales, Performance Marketing, CRM, Product/Tech, Curriculum, and Creative teams
  
  
• Drive alignment and execution to ensure end-to-end funnel efficiency and revenue delivery
  
  

What We’re Looking For

Core Requirements

• 5–9 years of experience in category management, growth, or performance marketing roles in consumer internet or EdTech (preferred)
  
  
• Proven track record of scaling a business line/category with revenue ownership
  
  
• Solid understanding of funnels, CAC, segmentation, and conversion optimization
  
  

Critical Success Traits

• Strong communication skills (written & verbal) – ability to clearly articulate insights, strategies, and recommendations
  
  
• High ownership & accountability – operates like a business owner
  
  
• Analytical problem-solver – independently conducts deep dives and RCAs
  
  
• Execution-oriented – moves from insight to action quickly
  
  
• Collaborative operator – effectively works across teams to unlock outcomes
  
  

Preferred Background

• MBA or B.Tech from a Tier 1 institution
  
  
• Experience in EdTech (preferred) or digital lead funnel-led businesses
  
  
• Familiarity with AI / upskilling / career transformation categories
  
  

What Makes This Role Exciting

• End-to-end ownership of a high-impact revenue line
  
  
• Opportunity to directly influence business growth and top-line outcomes
  
  
• Work with a high-caliber, execution-focused team
  
  
• Operate at the intersection of AI, education, and career transformation

FEQ426R542

As a Sr. Enablement Specialist at Databricks, you will apply your expertise in enablement to lead the design, rollout, and adoption of enablement programs for Databricks Technical Support Engineers, including collaboration with Support leaders and SMEs and/or Technical Curriculum Developers.  Programs in your portfolio can include onboarding and everboarding motions focused on developing and maintaining technical and soft skills for Technical Support Engineers. 

As a member of the Databricks Support Enablement Team, you’ll be responsible for (1) keeping up to date with the latest and greatest that Databricks has to offer when it comes to Support, (2) work with our enablement team to fully understand the business needs and requirements for Support, (3) create high-impact programs for Support, and (4) work with a team of technical enablement specialists to curate and  design content needed for programs.

The impact you will have:

• Use your Databricks and Enablement expertise to lead the design, curate, and maintain enablement programs for Databricks Technical Support
• Work with subject-matter-experts and technical enablement specialists to scope needs for new courses and updates to existing ones 
• Drive improvements in Support KPIs through successful enablement programs (lagging indicators)

What we look for:

• Experience with enablement programs for technical audiences
• Experience with technical support best practices
• Experience with cross-functional stakeholder management
• Strong analytical skills and data-driven decision-making
• [Preferred] Experience designing and developing highly technical training

 Analyst / Senior Analyst position in L&D role 

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Designation: Analyst / Senior Analyst 

Exp Range: 3-6 years

Job location: Bangalore 

Key Responsibilities:

The ideal candidate will be highly organized, collaborative, and have excellent inter-personal skills. They will have excellent writing skills and be comfortable working with senior stakeholders across the business and also be comfortable with a level of ambiguity and change. This is a great opportunity to work in a fast-paced, growing organization with a creative, friendly and experienced team.

• Manage APAC training calendar, ensuring we run the sessions in the curriculum regularly via identifying speakers from the business with the support from L&D champions across APAC
• Track training attendance via CAPsule and Teams as well as spend against the L&D budget
• Be the super user for CAPsule – Capco’s internal learning portal and administer L&D data and processes
• Support in Reporting and training dashboard – tracking L&D KPIs, ad hoc reports based on need
• Be the point of contact to answer any general L&D and CAPsule inquiries via Teams, L&D inbox, ad hoc calls
• Manage the end-to-end logistics arrangements for training delivery including calendar invite, room booking, pre-training arrangements, online production and post-training follow-up
•  L&D tracking, reporting and analytics of engagements and deliveries
• work on cornerstone portal or another learning portal
• Manage and deliver Induction Program and Associate Talent Program via partnering with teams across different functions ensuring brilliant on-boarding experience for new joiners across levels
• Work with the L&D Lead to evaluate all L&D programmes and interventions, demonstrating ROI 
• Manage external qualifications application processing
• Work with finance for new vendor registrations by submitting all the documentations required and ensure invoice payment is done within the payment period
• Manage any ad-hoc task and admin support as and when required

You are expected to:

• Be educated to degree level and/or HR/L&D professionally qualified. Relevant L&D exp for Analyst role (3 – 5 Yrs) and Senior Analyst role (5-6 Yrs)
• Be a strong communicator with the ability to establish and manage relationships at all levels
• Be solutions focused with the ability to understand requirements from business and identify appropriate solutions with consultative approach
• Be a strong team player with a flexible, pragmatic and collaborative approach to work
• Have effective project/time management skills with ability to manage multiple priorities
• Be a brilliant people person who thrives on the development of people and takes pride in delivery of L&D solutions

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

#LI-Hybrid

#LI-CD1

Karya’s mission is to leverage the AI revolution to create dignified earning and learning opportunities for low-income communities across the world. In India, our smartphone-based digital work platform has enabled over 120,000 people to build language datasets and evaluate AI models while earning fair wages. With pilots in Kenya and Ethiopia and partnerships with leading AI labs, we are advancing language technologies for underrepresented communities. By combining dignified digital work with frontier AI innovation, Karya hopes to build a new AI economy that is equitable, inclusive, and community-driven.

Karya is seeking a creative and detail-oriented Content Developer to join the Karya Learn Team. In this role, you will translate instructional blueprints into clear, engaging, and accessible learning materials designed for adult learners with varying literacy and digital skill levels.

You will work closely with the Instructional Designer and Head of Learning to bring learning modules to life—writing scripts, exercises, and assessments that make digital skilling intuitive and motivating. The ideal candidate has strong writing and editing skills, an eye for storytelling, and a passion for making learning simple, inclusive, and mobile-first.

This role reports to the Associate Head of Learning and works closely with the Instructional Designer and design team

Key Responsibilities

• Develop engaging learning content, scripts, and copy based on the instructional design framework provided by the Learn Team.
• Write clear and concise learner-facing text (video narration, quizzes, reflection prompts, activity instructions, and feedback).
• Adapt complex or technical concepts into easy-to-understand language suitable for low-literacy and first-time digital users.
• Collaborate with the Instructional Designer, Head of Learning, and design team to ensure content is visually and pedagogically aligned.
• Support the creation of assessments, microlearning units, and multimedia-based learning experiences.
• Participate in pilot testing and revise content based on learner feedback and data insights.
• Maintain version control and documentation for all learning assets.
• Contribute creative ideas for improving learner engagement and storytelling across the curriculum.

Qualifications

Education & Experience:

• Bachelor’s degree in English, Education, Communication, Journalism, or a related field.
• 2–3 years of experience in learning content development, or instructional material creation.
• Prior experience in edtech or workforce skilling organisations preferred.
  
  

Skills & Competencies:

• Strong writing, editing, and storytelling skills with attention to tone and learner empathy.
• Ability to simplify complex ideas and write for diverse learner audiences.
• Familiarity with learning design principles and adult learning approaches.
• Comfort working on mobile-first or digital learning products.
• Strong collaboration skills with cross-functional teams (design, product, field).
• Organized, detail-oriented, and able to manage multiple content projects simultaneously.
  
  

Desirable:

• Basic familiarity with video scripting, voiceover writing, or multimedia content creation.
• Familiarity with authoring and multimedia tools such as Articulate 360, Rise, Camtasia, Vyond used for developing digital learning content.
• Understanding of AI-related skills (e.g., data labeling, annotation, transcription).
• Exposure to localization, translation, or multilingual content adaptation.
  
  

Factors for Success at Karya

• Deep commitment to equity, inclusion, and learner empowerment.
• Curiosity and creativity in designing content that feels intuitive and human-centered.
• Empathy for underserved users and sensitivity to their learning contexts.
• Proactive, collaborative, and open to feedback in a fast-paced, mission-driven environment.
  
  

What We Offer

• Flexible leave and vacation policy
• Hybrid work options
• Insurance as per industry standards
• Access to leaders in technology and social impact sectors
• A chance to contribute meaningfully to AI, digital equity, and rural development
  
  

Karya celebrates diversity and is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, or any other protected status.
If you need accommodations to apply, please contact us at hr@karya.in.