About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Learn more at  https://international.nubank.com.br/careers/.

About the Team

The IT team is the operational backbone of Nubank’s internal infrastructure. As the company scales, we’re building the service management foundations that let engineering teams move faster with more confidence — turning IT operations into a strategic advantage, not just a support function.

About the Role

As a Staff IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end. You’ll design and implement processes, tools, and governance that keep our internal services reliable, auditable, and efficient, enabling engineering teams to focus on high-impact work while maintaining strong operational controls in a regulated environment.

You’ll Be Responsible For

• Continuing to build and own Nubank's ITSM practice, defining and implementing core ITIL v4 processes: incident, problem, change, service request, and knowledge management.
• Establishing a service catalog with clearly defined SLAs and OLAs aligned with internal stakeholder expectations.
• Owning the end-to-end ITSM toolchain (Jira Service Management or equivalent): configuration, workflow design, form logic, SLA rules, and integrations with adjacent systems.
• Identifying and closing automation gaps — routing, escalation, notifications, and reporting — partnering with engineering teams to reduce manual toil across operations.
• Defining and tracking operational KPIs (MTTR, SLA compliance, first-contact resolution, change success rate) and building regular reporting cadences for leadership and stakeholders.
• Establishing a Change Advisory Board (CAB) with structured documentation and approval workflows.
• Supporting audit and compliance requirements with structured evidence of IT operational controls, essential in a regulated financial environment.
• Driving ITSM adoption across the organization, creating runbooks, training materials, and documentation that embed service management culture at scale.

We Are Looking For a Person Who Has

Mandatory qualifications

• 7+ years of experience in IT service management, IT operations, or a related discipline.
• Deep ITIL v4 expertise; ITIL 4 Foundation or Managing Professional certification strongly preferred.
• Proven track record of building ITSM practices from scratch or significantly transforming an existing function.
• Hands-on experience owning and configuring ITSM tooling end-to-end (Jira Service Management, ServiceNow, or equivalent) — not just using it, but designing it.
• Ability to work cross-functionally in a fast-paced, engineering-led environment, with strong influence-without-authority skills.
• Strong written and verbal communication, including the ability to present to senior leadership.

Nice-to-have qualifications

• Experience in fintech, high-growth tech, or other regulated industries.
• Familiarity with adjacent frameworks: COBIT, ISO 20000, or SRE principles.
• Experience partnering with Security and/or Platform Engineering teams.
• Fluent English.

What We Offer

• Greenfield, high-visibility scope: you’ll define what “good” ITSM looks like at Nubank’s scale — from zero.
• Direct exposure to senior leadership across IT and Engineering.
• A culture that values ownership and getting foundations right, without bureaucracy for its own sake.

Our Benefits – Brazil

• Chance of earning equity at Nubank
• Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo – Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

(For hybrid roles, commuting-related benefits such as Vale-Transporte and gym partnerships remain applicable.)

Work Model for This Role

Hybrid – 2–3 times per week in the office.
Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit  https://building.nubank.com/nu-hybrid-work-model/.

Explore how we build technology at Nubank:

• building.nubank.com.br
• youtube.com/@building.nubank
• Our stories on Spotify

Diversity & Inclusion

At Nubank, we want to be sure that we’re building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That’s why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company, while ensuring none of them represent a barrier when recruiting fantastic talent.

How to Apply

If you’re excited about building a robust IT Service Management foundation that enables Nubank to scale with reliability and speed, we’d love to hear from you. Apply now and help us shape the future of financial services in Latin America.

What is the role?

As a Senior Software Engineer II, you will be responsible for automating repetitive tasks, streamlining the software development lifecycle, and optimizing deployment processes to enable faster and more reliable software releases. You will analyze existing engineering processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement. With guild insights you will collaborate with engineering teams to design and implement process improvements, optimize code review processes, and implement continuous integration and delivery best practices.

In this position, you will work remotely with Teachable’s Brazil and US-based teams. We are hiring talented engineers in Brazil. 

In this role, you'll:

• Partner with engineers on the pod and throughout the organization to build high-quality, scalable products
• Create and maintain technical documentation, guidelines, and best practices to ensure knowledge sharing and promote consistent development standards across the organization
• Develop and deliver training programs to onboard new engineers and help them become productive quickly. Provide ongoing training and support to engineers on new technologies, tools, and best practices
• Act as a mentor and provide technical guidance and support to other engineers. Help troubleshoot technical issues, review code, and provide feedback to improve the overall quality of software development
• Constantly “leave it better than how you found it” mentality and are willing to work in and improve legacy code that you did not originally write. 
• Stay up to date with industry trends, new technologies, and best practices in software engineering. Evaluate and recommend new tools, frameworks, and methodologies that can enhance our engineering processes and capabilities

What You’ll Bring:

• 5+ years of hands-on experience building and supporting production web applications
• Experience utilizing tools such as Docker, Kubernetes, AWS, and Terraform
• Proficiency writing software used in a production environment
• Experience working on a platform with multiple services
• Excitement and motivation to expand your skillset and take on difficult challenges
• Team player mentality: highly collaborative, documentation-focused and recognizing how to balance asynchronous communications and virtual meetings
• A passion for solving complex technical problems in both new and legacy codebases
• A mindset of leaving the codebase better than how you found it
• Experience collaborating with multiple team members with varying experience levels to design and implement technical projects
• Ability to work and problem-solve independently
• A humble, collaborative, customer-focused, and highly curious approach to problem-solving
• Advanced English Proficiency

Nice to have:

• DevOps or SRE experience
• Proficiency in using Golang and Ruby in a production environment
• Experience on an engineering enablement or platform team or experience contributing engineering-wide initiatives

Sobre a vaga e missão do cargo 

Como Cloud Analyst II | DevOps | SRE, você integrará nossa equipe de infraestrutura especializada na sustentação de ambientes críticos de streaming de dados, trabalhando com tecnologias como Kafka, Amazon SQS e SNS.
Nossa missão é em assegurar a excelência operacional dos ambientes de streaming de dados, promovendo alta disponibilidade, performance otimizada e uma cultura de reliability engineering que suporte o crescimento e evolução da plataforma.

No seu dia a dia, você vai:

• Sustentação e monitoramento: Garantir a disponibilidade e performance dos sistemas de mensageria, identificando proativamente oportunidades de otimização;
• Automação e CI/CD: Desenvolver e implementar pipelines automatizados para otimizar processos operacionais e deployments;
• Gestão de infraestrutura cloud: Administrar e otimizar recursos em nuvem, assegurando escalabilidade e eficiência de custos;
• Resolução de incidentes e sustentação: Realizar troubleshooting avançado em colaboração com equipes de banco de dados e desenvolvimento;
• Melhoria contínua: Propor e implementar melhorias nos processos de observabilidade e reliability dos sistemas.

O que buscamos 

Obrigatórios:

• Vivência em Cloud AWS;
• Vivência em ambientes Kubernets/Microserviços;
• Experiência em práticas DevOps;
• Conhecimentos em Terraform;
• Noções de estruturas e uso de Blueprints;
• Vivência com  GitLab;
• Noções de Observabilidade;
• Noções de banco de dados (relacionais/não relacionais);
• Noções de estruturas de Datalake;
• Vivência em sustentação;
• Noções de Segurança da Informação;
• Conhecimento em Python.

Desejáveis:

• Experiência e uso de Terraform;
• Experiência com manutenção e criação de Blueprints;
• Conhecimento Observabilidade com New Relic e/ou Grafana;
• Conhecimento de banco de dados (relacionais/não relacionais);
• Vivência em estruturas de Datalake;
• Vivência em ambientes SOX e PCI;
• Experiência com desenvolvimento Python e IA;
• Conhecimento em Kafka

Benefícios 

• Vale-alimentação e Vale-refeição
• Plano de saúde e odontológico
• Seguro de vida
• DayOff de Aniversário
• Baby On Board e Sala de Amamentação
• Licença parental estendida
• Auxílio-creche/babá e/ou auxílio para filhos com deficiência
• Wellhub e Grupo de Corrida Inter
• Espaço CARE4U (Belo Horizonte): serviços de autocuidado com valores exclusivos, área de descompressão, jogos e minicampo de golfe
• Vantagens no nosso SuperApp, como Duo Gourmet
• Cartão Prime Inter
• Programas de treinamento e capacitação internos

Etapas do Processo Seletivo

• Triagem de currículos;
• Screening (abordagem inicial para alinhamento de expectativas sobre a vaga);
• Assessments;
• Entrevista com Time de Talent; 
• Teste técnico (quando necessário);
• Entrevista com a liderança;
• Proposta de Contratação (Offer);