About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Learn more at  https://international.nubank.com.br/careers/.

About the Team

The IT team is the operational backbone of Nubank’s internal infrastructure. As the company scales, we’re building the service management foundations that let engineering teams move faster with more confidence — turning IT operations into a strategic advantage, not just a support function.

About the Role

As a Staff IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end. You’ll design and implement processes, tools, and governance that keep our internal services reliable, auditable, and efficient, enabling engineering teams to focus on high-impact work while maintaining strong operational controls in a regulated environment.

You’ll Be Responsible For

• Continuing to build and own Nubank's ITSM practice, defining and implementing core ITIL v4 processes: incident, problem, change, service request, and knowledge management.
• Establishing a service catalog with clearly defined SLAs and OLAs aligned with internal stakeholder expectations.
• Owning the end-to-end ITSM toolchain (Jira Service Management or equivalent): configuration, workflow design, form logic, SLA rules, and integrations with adjacent systems.
• Identifying and closing automation gaps — routing, escalation, notifications, and reporting — partnering with engineering teams to reduce manual toil across operations.
• Defining and tracking operational KPIs (MTTR, SLA compliance, first-contact resolution, change success rate) and building regular reporting cadences for leadership and stakeholders.
• Establishing a Change Advisory Board (CAB) with structured documentation and approval workflows.
• Supporting audit and compliance requirements with structured evidence of IT operational controls, essential in a regulated financial environment.
• Driving ITSM adoption across the organization, creating runbooks, training materials, and documentation that embed service management culture at scale.

We Are Looking For a Person Who Has

Mandatory qualifications

• 7+ years of experience in IT service management, IT operations, or a related discipline.
• Deep ITIL v4 expertise; ITIL 4 Foundation or Managing Professional certification strongly preferred.
• Proven track record of building ITSM practices from scratch or significantly transforming an existing function.
• Hands-on experience owning and configuring ITSM tooling end-to-end (Jira Service Management, ServiceNow, or equivalent) — not just using it, but designing it.
• Ability to work cross-functionally in a fast-paced, engineering-led environment, with strong influence-without-authority skills.
• Strong written and verbal communication, including the ability to present to senior leadership.

Nice-to-have qualifications

• Experience in fintech, high-growth tech, or other regulated industries.
• Familiarity with adjacent frameworks: COBIT, ISO 20000, or SRE principles.
• Experience partnering with Security and/or Platform Engineering teams.
• Fluent English.

What We Offer

• Greenfield, high-visibility scope: you’ll define what “good” ITSM looks like at Nubank’s scale — from zero.
• Direct exposure to senior leadership across IT and Engineering.
• A culture that values ownership and getting foundations right, without bureaucracy for its own sake.

Our Benefits – Brazil

• Chance of earning equity at Nubank
• Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo – Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

(For hybrid roles, commuting-related benefits such as Vale-Transporte and gym partnerships remain applicable.)

Work Model for This Role

Hybrid – 2–3 times per week in the office.
Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit  https://building.nubank.com/nu-hybrid-work-model/.

Explore how we build technology at Nubank:

• building.nubank.com.br
• youtube.com/@building.nubank
• Our stories on Spotify

Diversity & Inclusion

At Nubank, we want to be sure that we’re building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That’s why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company, while ensuring none of them represent a barrier when recruiting fantastic talent.

How to Apply

If you’re excited about building a robust IT Service Management foundation that enables Nubank to scale with reliability and speed, we’d love to hear from you. Apply now and help us shape the future of financial services in Latin America.

Nossa área de Site Reliability Engineering

Suas atividades como CSixer

• Garantir a saúde e resiliência da infraestrutura do produto em que estiver inserido;
• Apoiar na construção de métrica, indicadores e dashboards para monitoramento do ambiente;
• Identificar oportunidades de finops;
• Apoiar as demandas de time para criação de novas infraestrutura, escalar infra já existentes, sempre com olhar para novos produtos e novas tecnologias ou melhorias nos produtos já existentes;
• Garantir a saúde do banco de dados junto ao DBRE;
• Garantir a segurança das aplicações atuando nas vulnerabilidades do ambiente;
• Saber lidar com pressão para momentos de Troubleshoot em tempo de incidentes é fundamental.

Requisitos e experiência

• Ter experiência com AWS, Kubernetes, TerraForm, foco em automação (Rundeck), Python e Ansible;
• Ter bons conhecimento em CI/CD, DEVOPS, Shell, PowerShell;
• Conhecer os Sistemas Operacionais Windows e Linux;
• Ter vivência com monitoração (Grafana, zabbix, Prometheus);
• Ter conhecimentos em banco de dados:  oracle, postgres, redis e mongodb.

• Vale-Refeição;
• Vale-Alimentação;
• Plano de saúde e odontológico;
• Auxílio-Creche;
• Seguro de Vida;
• WellHub | TotalPass;
• Conexa | Psicologia Viva - Terapia online sem custo;
• Carbon Academy;
• Cartão C6 Carbon;
• Carbon Spa - Salão de beleza localizado em nosso escritório;
• Carbon Care - Ambulatório localizado em nosso escritório;
• Quick Massage;
• Sala de amamentação;
• Empresa Cidadã - Prorrogação do prazo da licença-maternidade e licença-paternidade;
• Bicicletário;
• Vestiário;
• Van corporativa;
• Espaço de convivência - Videogame, mesa de sinuca, playball, churrasqueira, chopeira, lanchonete, diversos locais de descanso, redes, cesta de basquete e horta colaborativa e orgânica.

What are we looking for?

We are seeking a highly skilled and experienced Senior DevOps/Cloud Engineer/SRE with 7+ years of experience to become an integral part of our dynamic DevOps platform team. In this role, you will be instrumental in supporting cutting-edge AI SaaS and PaaS solutions.

Please note: This position may require participation in an on-call support rotation in the future.

Requirements

Technical Skills:

• Education: A Bachelor's degree in Computer Science or a related field, or equivalent education and experience equating to the US equivalent of a bachelor’s degree.
• SDLC & CI/CD: 5+ years of experience with Software Development Lifecycle (SDLC) methodologies and CI/CD technologies, including hands-on expertise with at least two different CI/CD ecosystems. Optional: We also value experience with MLOps practices and their integration into CI/CD pipelines.
• Software Engineering: 3+ years of experience as a Software Engineer, with a preference for backend development experience. Nice to have: Experience with Temporal workflows.
• Networking & Operating Systems: Strong knowledge of networking principles and robust experience with Operating System concepts, backed by 5+ years of hands-on Linux administration.
• Cloud Platforms: 5+ years of in-depth experience with AWS (highly preferred) and/or GCP. Highly desired to have certifications in AWS or GCP.
• Infrastructure as Code (IaC): 5+ years of experience with IaC tools, primarily Terraform.
• Kubernetes: 5+ years of experience managing Kubernetes clusters, including practical experience with at least one cloud-managed service (e.g., EKS, GKE, AKS).
• Database Management: Strong experience with PostgreSQL.
• Troubleshooting: Proven ability to effectively troubleshoot issues across code, cloud infrastructure, networks, and operating systems.
• AI-Specific Technologies (Preferred): Given our focus on AI solutions, experience with MLOps, Nvidia NIM and relevant Nvidia certifications would be a significant asset.

Observability: 5+ years of experience working with observability tools, and defining

Essential Non-Technical Skills:

• Requirements Elicitation: Ability to effectively gather and understand project requirements.
• Collaboration & Resilience: A highly collaborative team player with a resilient and proactive mindset.
• Organizational & Communication Skills: Self-organized with the ability to structure discussions effectively, ensuring focus and clarity.
• Documentation: Meticulous and thorough in creating clear, comprehensive documentation.
• Problem Solving: Adept at breaking down complex problems into manageable sub-tasks and defining actionable next steps.
• Language: English proficiency is mandatory.

#LI-Remote

#LI-DC1

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

As a Senior Platform Engineer, you will own and evolve the foundational platform services that power critical business workflows across the client's engineering organization. You will work inside a Platform team supporting hundreds of engineers and leading the design and delivery of high-reliability distributed systems — spanning communications delivery infrastructure (Email, SMS), workflow orchestration, and observability. In this role, you collaborate closely with SRE, DevEx, and product engineering teams to raise the bar on   reliability, developer experience, and operational excellence across shared infrastructure. This is a high-ownership role where you shape not just the code but the practices and standards the broader engineering organization builds on.

Responsibilities and Duties

• Design, implement, and maintain shared platform services including Email and SMS delivery pipelines, distributed workflow orchestration, and supporting cloud infrastructure;
  
• Drive infrastructure modernization efforts — migrating legacy architectures to resilient, observable workflow platforms;
  
• Instrument services with customer-centric observability (metrics, monitors, dashboards);
  
• Author and execute implementation plans spanning multiple repositories and teams, defining rollout, rollback, and decommissioning procedures;
  
• Collaborate with SRE and Infra teams for the initiatives’ goal achievement, platform reliability and operational standards;
  
• Contribute to cross-team RFC reviews, architecture discussions, and standards that shape how shared services are built;
  
• Leverage AI-assisted development tools and evaluate LLM-backed internal tooling to reduce toil and improve engineering workflows;
  
• Create and maintain runbooks, architecture docs, and technical guides — you document as you build;
  
• Mentor engineers on distributed systems patterns, workflow engine design, and observability best practices.
  
   

Essential Skills

• Back-end engineering experience in Go or Ruby, with a polyglot mindset and comfort picking up new languages;
  
• Hands-on experience with distributed workflow systems such as Temporal, AWS Step Functions, or similar orchestration platforms;
  
• Experience designing observability pipelines — metrics, monitors, and alerting — using Datadog, CloudWatch, or equivalent;
  
• Solid understanding of asynchronous messaging patterns (SQS, Kafka, RabbitMQ) and modernization trade-offs;
  
• Experience with AWS and Infrastructure as Code (Terraform), managing queues, compute, and storage resources;
  
• Demonstrated ability to design safe, gradual rollout strategies using feature flags with well-defined rollback criteria;
  
• Strong systems thinking — identifying failure modes, analyzing trade-offs, and taking end-to-end ownership of outcomes;
  
• Excellent written communication for proposals, RFCs, and runbooks; strong bias for measurable outcomes in agile teams.
  
  

Highly Desirable Skills

• Experience with Kubernetes service operations, including container orchestration, ingress, and deployment management;
  
• Familiarity with CI/CD systems (GitHub Actions preferred) and improving build and deployment pipelines;
  
• Experience building or integrating AI/LLM capabilities into internal tooling or developer workflows;
  
• Familiarity with LLM proxy infrastructure and AI service reliability patterns;
  
• Background in communications infrastructure — Email/SMS pipelines, webhook processing, or provider integrations;
  
• Prior work on on-call tooling, incident response workflows, or SRE practices in high-availability environments;
  
• Experience with feature management systems (LaunchDarkly, Split, or similar).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

The salary range for this role is $5,000 - $9,500 per month (Gross in USD) 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a technically strong, hands-on Senior Database Reliability Engineer to help design, build, and scale the database platform used across Sezzle’s applications.

This is not a traditional DBA role. This role is for an engineer who can combine deep database knowledge with software engineering, infrastructure engineering, and platform thinking. You will help build the systems, libraries, automation, standards, and guardrails that make database usage across Sezzle reliable, secure, scalable, and easy for developers to adopt correctly.

As a Senior Database Reliability Engineer, you will be responsible for improving how Sezzle applications connect to, migrate, operate, observe, and scale their databases. You will work across application teams, infrastructure, security, and engineering leadership to define patterns that improve database reliability by design — not just by operational response.

You should be comfortable owning problems end-to-end: understanding application behavior, reading code, reviewing database access patterns, building shared tooling, improving connection management, designing migration safety checks, analyzing production performance, and helping developers use databases in safer and more scalable ways.

You should consider yourself a DOer to be a good fit for this role. We are looking for someone who can ship production-quality engineering work, not just advise from the sidelines. With AI tooling and automation, you should be a force multiplier for database reliability, developer productivity, and operational excellence across Sezzle.

Compensation:

For this senior development role, with 6+ years of experience, the compensation range is  $5,000 - $9,500 USD per month. This range acknowledges the extensive expertise, leadership capabilities, and significant contributions expected at this level, offering a competitive salary to reflect the value of advanced skills and experience.

What You'll Do:

• Design, build, and maintain shared database platform components used by Sezzle applications, such as database connection packages, database client libraries, migration tooling, safety checks, query standards, and developer-facing abstractions.
• Establish reliable, scalable patterns for how Sezzle services connect to and interact with relational databases across production, staging, and development environments.
• Partner with backend engineering teams to improve database usage in application code, including connection lifecycle, transaction handling, retries, timeouts, pooling, query patterns, and migration workflows.
• Build automation and internal tooling that makes database operations safer, more repeatable, and less dependent on manual intervention.
• Define and enforce engineering standards for database access, schema design, migrations, indexing, query performance, connection management, and operational readiness.
• Architect and improve database infrastructure across AWS RDS/Aurora MySQL, PostgreSQL, RDS Proxy, read replicas, backups, failover, parameter groups, monitoring, and capacity planning.
• Lead database reliability initiatives that reduce operational risk, improve performance, and help Sezzle scale safely.
• Review application designs and database changes early in the development lifecycle to ensure reliability, scalability, maintainability, and security are built in from the start.
• Build guardrails for database migrations, including automated checks, rollback expectations, schema review workflows, migration observability, and production safety controls.
• Improve developer self-service for database provisioning, access, schema management, local development, testing, and observability.
• Investigate production database issues by combining application telemetry, database metrics, logs, query plans, traces, and cloud infrastructure data.
• Identify and fix systemic database problems, not just symptoms — including bad access patterns, unsafe migrations, inefficient queries, connection storms, lock contention, replication lag, and capacity bottlenecks.
• Create and maintain high-signal dashboards, alerts, SLOs, SLIs, runbooks, and operational readiness checks for database-backed services.
• Drive improvements in database backup validation, restore testing, disaster recovery, failover readiness, and business continuity.
• Work with security and compliance teams to improve database access controls, auditability, encryption, secrets management, least privilege, and PCI/SOC 2 aligned controls.
• Mentor engineers on database design, query performance, safe migrations, operational readiness, and production debugging.
• Use automation and AI tooling where appropriate to improve migration review, query analysis, incident investigation, documentation, and developer productivity.

What We look for: 

• 6+ years of professional software engineering, infrastructure engineering, database engineering, SRE, or platform engineering experience.
• Strong software engineering ability in at least one production programming language such as Go, Python, or TypeScript.
• Proven ability to build production-quality internal tools, libraries, frameworks, services, or platform components used by other engineers.
• Deep hands-on experience with relational databases, especially MySQL and/or PostgreSQL, in high-availability production environments.
• Strong understanding of how application code interacts with databases, including connection pooling, transactions, isolation levels, retries, timeouts, deadlocks, locking, migrations, and query execution.
• Experience designing or improving shared database access patterns, internal database packages, ORM wrappers, migration frameworks, or developer-facing database tooling.
• Hands-on experience with AWS RDS/Aurora, including provisioning, upgrades, replicas, backups, failover, monitoring, parameter tuning, and production troubleshooting.
• Experience with database connection management technologies such as RDS Proxy, PgBouncer, ProxySQL, or application-level pooling.
• Strong ability to analyze database performance using query plans, indexes, slow query logs, wait events, locks, metrics, and application traces.
• Experience designing safe database migration processes for production systems.
• Strong understanding of observability for database-backed applications, including metrics, logs, traces, SLOs, alerting, and incident response.
• Experience with infrastructure-as-code and CI/CD systems such as Terraform, GitLab CI/CD, Kubernetes, Helm, or similar tooling.
• Ability to influence engineering teams through clear design reviews, documentation, technical standards, and practical implementation.
• Ability to operate independently, identify high-impact problems, propose pragmatic solutions, and drive them to completion.
• Bachelor’s degree in Computer Science.

Preferred Knowledge and Skills:

• Experience building platform capabilities for a microservices environment.
• Experience with Golang application development and database access patterns.
• Experience creating database libraries, SDKs, service templates, migration frameworks, or paved-road developer tooling.
• Experience improving database reliability across many services or teams, not just one application.
• Experience with fintech, payments, banking, e-commerce, or other high-volume transactional systems.
• Experience with compliance-sensitive environments such as PCI DSS, SOC 2, or SOX.
• Experience with database access governance, audit logging, secrets management, encryption, IAM authentication, and least-privilege access models.
• Experience with large-scale operational automation for provisioning, patching, failover testing, backup validation, access management, or schema review.
• Experience with distributed systems patterns such as transactional outbox, event-driven architecture, idempotency, queues, eventual consistency, and data consistency tradeoffs.
• Experience with observability tools such as Prometheus, Grafana, Datadog, CloudWatch, Performance Insights, OpenTelemetry, or New Relic.
• Familiarity with Elasticsearch or other supporting data stores.
• Familiarity with AI developer tooling such as Claude Code, Gemini CLI, Codex, Cursor, and using it to be a more productive engineer.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

Sezzle’s Technology Stack:

• Languages: Golang, Typescript, Python
• Frontend: Typescript - React and React Native
• Backend: Golang
• Database: MySQL, Postgres, Elasticsearch
• DevOps & Cloud: AWS, Kubernetes
• Version Control: Git
• CI/CD: Gitlab
• Testing: Developer and AI-driven, focus on automated end-to-end, integration, and unit tests
• Open Source: Sezzle is focused on using open source, and we build what we can before buying!

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#Li-remote #full-time

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.
• Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs.
• Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.
• Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.
• Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams.
• Create executive-level summaries and insights that tie platform usage to business outcomes.
• Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing

Who You Are:

• You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
• You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP) and have hands-on experience with infrastructure or application monitoring.
• You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
• You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes).
• You excel at communicating technical concepts to both technical and non-technical stakeholders, and can adapt your style for individual contributors or exec audiences.
• You’re able to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
• You are comfortable traveling up to 25–30% of the time as needed (via auto, air, or train).
• Previous experience using Datadog or other cloud monitoring tools is a strong plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding program
• Generous global benefits package
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, including Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Why You'll Love This Role: 

We're looking for an experienced ML Ops Engineer to join the ML/AI team at Newsela. This team works on projects ranging from classical Machine Learning to AI / Generative pipelines.  This is a hands-on role. You'll work closely with ML/AI, data and site reliability engineers to take models from prototype to production, build robust data pipelines, and keep our services running smoothly as we continue to scale.

What You'll Be Doing:

• Design and maintain CI/CD pipelines for ML model training, packaging, and deployment across our microservices.
• Manage containerized services on AWS ECS, optimizing for cost, latency, and availability.
• Automate infrastructure provisioning and service configuration with Terraform.
• Work to maintain and scale services that make use of third party LLM providers.
• Build and improve data pipelines that feed models from BigQuery, S3, and DynamoDB into training and inference workflows.
• Instrument services with observability tooling (Datadog, OpenTelemetry, Langfuse) and establish SLOs for model-serving endpoints.
• Collaborate with ML engineers to productionize new models using BentoML, FastAPI, and container-based serving.

About You:

• 2-3 years in ML Ops supporting ML/AI features, systems and workflows with 3-4 years prior experience in DevOps, CloudOps or SRE.
• Strong proficiency in Python.
• Hands-on experience with Docker containerization and container orchestration.
• Solid understanding of CI/CD for ML workflows in an enterprise production environment.
• Experience with Infrastructure as Code, preferably Terraform.
• Familiarity with cloud platforms — specifically AWS (ECS, ECR, S3, DynamoDB, CloudWatch) and GCP (BigQuery, Vertex AI).
• Experience with LLM integration and observability (OpenAI API, Google GenAI, Langfuse tracing).
• Experience building and maintaining data pipelines for ML training and feature engineering
• Familiarity with ML modeling workflows — training, evaluation, experiment tracking (e.g. MLFlow, Weights & Biases), and model versioning
• Experience monitoring and flagging model drift over time.
• Exposure to NLP/NLU models and frameworks such as Hugging Face Transformers, spaCy, or sentence-transformers
• Knowledge of vector databases (LanceDB, FAISS) and embedding-based retrieval systems
• Experience with scaling and maintaining deep learning frameworks (TensorFlow, PyTorch) in production settings
• Familiarity with classical ML libraries (scikit-learn, XGBoost, LightGBM) and model explainability tools (SHAP)
• Working knowledge of ML serving frameworks such as BentoML or similar.
• Comfort working with FastAPI or similar async Python web frameworks.

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Why You'll Love This Role: 

As a Senior Site Reliability Contractor, you will be involved in coding infrastructure automation with Terraform and Github Actions CI/CD. In this role, you will focus on improving our monitoring using Datadog, Sentry, and Cloudwatch. It will be critical to improve and automate our release processes to deploy Newsela services. You will have the opportunity to develop a rapport with a domain of application developers to improve infrastructure and monitoring for Newsela services in their ownership

What You'll Be Doing:

• Be on an on-call rotation to respond to incidents that impact Newsela.com availability and provide support for developers during internal and external incidents 
• Maintain and assist in extending our infrastructure with Terraform, Github Actions CI/CD, Prefect, and AWS services
• Build monitoring that alerts on symptoms rather than outages using Datadog, Sentry and CloudWatch
• Look for ways to turn repeatable manual actions into automations to reduce on-call toil
• Improve operational processes (such as deployments, releases, migrations, etc) to make them run seamlessly with fault tolerance in mind 
• Design, build and maintain core cloud infrastructure on AWS and GCP that enables scaling to support thousands of concurrent users
• Debug production issues across services and levels of the stack 
• Provide infrastructure and architectural planning support as an embedded team member within a domain of Newsela’s application developers 
• Plan the growth of Newsela’s infrastructure 

About You:

• Technical

  • Infrastructure as code: use Terraform and Github CI/CD for automation, containerize our environments (Docker, ECS), and leverage cloud technologies to meet our goals
  • Systems: manage, configure and troubleshoot operating system issues, storage (block and object), networking (VPCs, proxies and CDNs), and administer high-availability datastores (mySQL, Postgres, Neo4J) and Redis clusters
  • Monitoring and instrumentation: implement metrics in Datadog, Sentry, log management and related systems, and Slack/JIRA integrations
  • Engineering practices: availability, reliability and scalability, as well as disaster recovery
  • Work in a variety of languages: Shell, IaC, Python, SQL

  Execution

  • Planning: familiarity with agile methodologies; use epics, issues to drive projects
  • Organization: personal and team workload organization, OKR leadership
  • Management: able to self-organize and accomplish tasks asynchronously

  Collaboration and Communication

  • Leading and contributing to scope and designs for issues, epics, and OKRs
  • Contributing to Newsela architecture diagrams, process diagrams and runbook documentation
  • Completing Root Cause Analysis (RCA) investigations and perform readiness reviews
  • Improving team practices through code reviews, handoffs of work and incidents

  Influence and Maturity

  • Knowledge sharing, mentoring within SRE and developer teams
  • Self-awareness, handling conflict in the team, providing and receiving feedback
  • Maintaining good relationships with other engineering teams at Newsela that help improve the product
  • Accountability: willing to proactively step in and do the right thing while providing candid and constructive feedback
  •  

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits.

Why you’ll love working at Newsela:

• Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. 
• Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
• Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! 
• Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
• Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st).
• Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

The salary range for this role is negotiable, the range being $6,000-$12,500 per month (Gross in USD), based on location and experience level.  

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

Compensation:

For this principal development role, with 12+ years of experience, the compensation range is  $6,000 - $12,500 USD based on location and experience level per month and in gross amount. This range acknowledges the extensive expertise, leadership capabilities, and significant contributions expected at this level, offering a competitive salary to reflect the value of advanced skills and experience

About the Role: 

We are seeking a talented and motivated, best-in-class Principal Engineer for our Data Infrastructure. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

Sezzle is growing; our data generation and consumption is growing with us at an increasing scale. Data is extremely valuable, and we want to empower the business, the engineers, and the rest of the organization to be able to read, write, and analyze large volumes of it quickly and efficiently.

Sezzle is a heavy consumer of MySQL, Postgres, and Redshift, leveraging AWS tooling with Aurora RDS and DMS. We use DBT-based transformations and similar toolkits to populate a rapidly growing data lake that supports multiple data warehouses. It’s scaled well with us so far, and we’re looking to continue improving it, but we also want to step into new tooling and technologies.

What you’ll do: 

• End to end ownership of our database and data warehousing infrastructure, its KPIs and its SLAs, including MySQL, Postgres, CDC capture, and Redshift.
• Lead optimizations in database and query performance.
• ​​Build and maintain tooling to help manage and upgrade our data infrastructure, continually improving with migrations and optimizations.
• Partner with Development to ensure we ship solid queries against a battle-tested schema to meet the needs of our products and business.

• Help Sezzle evolve our data systems beyond the current scale and stack with whatever tooling is necessary to handle processing high volumes of writes and events while performing complex ETL.
• Evaluate and integrate new technologies, guiding the evolution of Sezzle’s data infrastructure.
• Help data engineers and analysts optimize Redshift and warehouse performance, including query tuning, modeling improvements, and cost management.

What We look for: 

• 12+ years of experience in DBA, SRE, or Data Engineering roles, with a strong track record of scaling production-grade systems.
• Deep expertise with MySQL, Postgres, AWS Redshift or similar products, including performance tuning, table design, and workload management.
• Advanced proficiency in SQL.
• Strong hands-on experience with data replication and ETL/ELT frameworks, especially DBT, AWS DMS, or similar tools.
• Strong understanding of data modeling, distributed systems, and warehouse/lake design patterns.
• Ability to work in a fast-paced, collaborative environment with excellent communication and documentation skills.

Preferred Knowledge and Skills:

• Prior experience in high-growth, data-intensive fintech or similar regulated environments.
• Knowledge of lakehouse architectures and modern stacks such as Snowflake, Databricks, Iceberg, or Delta Lake.
• Some background in designing scalable, fault-tolerant data pipelines using modern orchestration tools (Airflow, Dagster, Prefect, etc.) processing anywhere from 100GB to 1 TB of new data a day
• Familiarity with streaming technologies (Kafka, Kinesis, Flink, Spark Streaming).
• High enthusiasm for using AI to be as productive as possible.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

Sezzle’s Technology Stack:

• Languages: Golang, Typescript, Python
• Frontend: Typescript - React and React Native
• Backend: Golang
• Database: MySQL, Postgres, Elasticsearch
• DevOps & Cloud: AWS, Kubernetes
• Version Control: Git
• CI/CD: Gitlab
• Testing: Developer and AI-driven, focus on automated end-to-end, integration, and unit tests
• Open Source: Sezzle is focused on using open source, and we build what we can before buying!

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#Li-remote #full-time

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

We’re looking for a high-autonomy Application Security Engineer to help with full-stack security (edge + cloud + app); both defensive and offensive; of our global PaaS platform.

This is not a “ticket-driven” role. You are someone who:

• Identifies risks before they’re reported
• Prioritizes based on real-world impact
• Takes initiative to protect the platform and our customers

You will contribute to our security roadmap end-to-end, balancing platform availability, customer experience, and data protection across a globally distributed infrastructure.

Responsibilities

• Edge Governance & Traffic Analysis: Own the Cloudflare stack. Monitor traffic patterns to identify threats (DDoS, credential stuffing, scraping) and implement real-time countermeasures. You know how to mitigate a threat without shutting down a "big customer."
  Cloudflare Mastery: You don't just click toggles; you write Cloudflare Workers and custom WAF expressions to intercept sophisticated L7 attacks before they hit our origin.
• Vulnerability Ecosystem (Intigriti): Lead our 3rd-party researcher program. Triage and validate reports, ensuring we reward the first reporter and immediately implement "kills" at the source (e.g., via Cloudflare rules) to stop the noise.
  You are the bridge between external researchers and our internal dev teams. You move fast to validate, reward, and—most importantly—virtual-patch vulnerabilities at the edge while the permanent fix is escalated to the dev team.
• Offensive Strategy & Internal Pen-tests: Proactively identify weaknesses across our systems Design and execute targeted internal penetration tests. Focus on real-world attack paths. You will identify and escalate flawed business logic. Not checkbox testing. Partner with engineering teams to ensure fixes are implemented effectively. You see the gaps in how the product is designed and advocate for systemic fixes. 
• Application & Dependency Security: Monitor and respond to vulnerabilities in application dependencies and frameworks (e.g., reviewing alerts from tools like Dependabot and validating real impact). Evaluate real-world impact of supply chain risks (not all CVEs are equal). Work with engineering teams to prioritize and remediate issues effectively. Improve processes around dependency management and secure development practices
• Incident Response & Global Collaboration: Communicate clearly and effectively under pressure. Coordinate across time zones with SRE, Support, and Product teams. In a crisis, you act decisively but keep the right stakeholders informed. Investigate and respond to cloud-native security signals (e.g., AWS GuardDuty, unusual IAM or network activity)

Qualifications & Experience

• Experience with Cloudflare at scale (WAF, Workers, rate limiting, bot management)
• Experience with AWS security tooling (e.g., GuardDuty, IAM analysis, CloudTrail)
• Familiarity with dependency and supply chain security practices
• Familiarity with bug bounty platforms (e.g., Intigriti, HackerOne)
• Experience with vendor-approved security scanners and integrating them into workflows (e.g., SAST, DAST, dependency scanning)
• Familiarity with compliance automation tools (e.g., Vanta, Drata)
• Compliance Literacy: Knowledge of PCI DSS or SOC II frameworks. You understand how to translate technical security controls into audit-ready evidence.

Details

• Fully remote based in Mexico or Brazil
• Salary depending on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

The position

You'll be joining a team of engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals.

This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences.

Regardless of the specific team, you will be working on building tools, APIs and integrations for one of our products.

Our backend is built with Elixir and Phoenix, with a Postgres database. We use React and Nextjs for our front-end. Gitlab is used as a version control tool, issue tracker and a CI/CD solution. Our applications are hosted on AWS. We fully rely on our CI for deployments and deploy multiple times per day.

What this job can offer you

• Complex and meaningful challenges — solving them will enable people and businesses to live and operate in any country of the world.
• Opportunity to have a significant impact on the business — we are still very early in our journey as a company, and each change you make today is amplified by the company's growth.
• A lot of freedom to organize your work and life — you are not bound to daily standups, recurring meetings or other ceremonies.
• Competitive salary, stock options, flexible paid time off, and a set of perks and benefits.
• A supportive and kind work environment where we would like you to challenge the dogmas and pursue innovation!
• Strong team of experienced engineers who will support and facilitate your professional growth.

What you bring

Must have (professional experience):

• Strong engineering fundamentals and a track record of shipping production systems that are secure, reliable, and scalable.
• Practical experience designing or adopting agentic/automation workflows (or comparable systems) and improving them through iteration.
• Ability to think in systems: define specs clearly, break down plans, instrument verification, and close the loop on quality.
• Postgres (or similar).
• CI/CD (GitLab, Github, Jenkins or similar).

Nice to have

• Kubernetes
• Docker
• AWS
• Nextjs
• React/Vue/Angular

Key Responsibilities

• Lead the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products.
• Actively participate in product work in the team: provide feedback, suggest solutions to the problems. Use technical insights and expertise to suggest product improvements.
• Maintain good understanding of the team’s domain, both from product and engineering sides.
• Provide feedback on code reviews.
• Contribute to the shared codebase.
• Debug and solve technical and business issues.
• Participate in non-team activities, such as support rotations, hiring process, RFC discussions, etc.
• Mentor and provide guidance to other engineers.
• Investigate, propose and participate in implementation of improvements to our platform.
• Implement interfaces with performance, accessibility, and API design in mind.
• Redesign how engineering work ships with autonomous agents as the default execution layer
• Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster.
• Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains.
• Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable.

Practicals

• Reporting line: Engineering Team Leader
• Team: Engineering
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. Interview with our recruiter
2. Interview with an Engineering Leader
3. (async) Code exercise and review
4. Interview with members of the engineering team
5. Bar Raiser Interview
6. Executive Interview with VP of Engineering
7. Offer and Prior employment verification check

Important Information 

Location: São Paulo
Job Mode: Full-time 
Work Mode: In-Person

Job Summary

We are seeking a experienced Support Engineer L3 to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
• Automate manual processes to increase efficiency and reduce risk;
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
• Work closely with the engineering team to drive resolution of client issues;
• Participate in on-call rotations and respond to incidents as needed;
• Continuously improve processes and systems to increase reliability and reduce risk;
• Influence and suggest improvements on roadmap for enhancing Marquee client experience;
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Essential Skills

• Bachelor’s degree in computer science, Information Technology, or related field;
• Experience in L3 support or similar roles;
• Strong proficiency in JAVA programming and application support (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring);
• Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems;
• Proficiency with Linux-based operating system, commands, and utilities;
• Strong ability to debug application issues to identify the underlying root cause;
• Good exposure using AI models in support function;
• Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers;
• Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc);
• Advanced Unix and scripting (shell/perl)
• Advanced experience on using Git, Jenkins

Highly Desirable Skills

• Experience with AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.
• Familiarity with CI/CD pipelines and DevOps practices.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are seeking a Site Reliability Engineer (SRE) to join our engineering team. This role is critical in ensuring the reliability, scalability, and security of our production systems. The ideal candidate will have strong expertise in cloud platforms, automation, observability, and compliance frameworks, with a passion for building resilient infrastructure and tools.

Responsibilities and Duties

• Manage vulnerabilities and implement security measures aligned with NIST and SOC2 compliance standards;
• Lead incident management and change management processes;
• Develop, maintain, and deploy software and tools in production environments;
• Design and manage CI/CD pipelines across Azure and AWS;
• Ensure system observability using telemetry tools such as New Relic and Dynatrace, including monitoring, alerting, and reporting;
• Conduct penetration testing and support security audits;
• Apply SRE best practices to improve system reliability and availability;
• Automate processes and support system administration tasks.
  

Essential Skills

• Strong experience with Kubernetes;
• Hands-on expertise with Azure or AWS, focusing on CI/CD pipeline deployment and maintenance;
• Proficiency in Terraform or Ansible development;
• Experience with code repositories such as GitLab;
• Knowledge of Postgres databases;
• Familiarity with telemetry tools (New Relic, Dynatrace) for monitoring and alerting;
• Experience with security tools and practices, including NIST, SOC2 compliance, and penetration testing;
• Strong troubleshooting, sysadmin, and automation skills;
• Solid knowledge of Site Reliability Engineering (SRE) principles.
  

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: São Paulo
Job Mode: Full-time 
Work Mode: In-Person

Job Summary

We are seeking a highly skilled and experienced Support Engineer to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java, Linux, SQL. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
• Serve as point of escalation for support issues from Marquee Helpdesk (L1);
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
• Automate manual processes to increase efficiency and reduce risk;
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
• Work closely with the engineering team to drive resolution of client issues;
• Participate in on-call rotations and respond to incidents as needed;
• Continuously improve processes and systems to increase reliability and reduce risk;
• Influence and suggest improvements on roadmap for enhancing Marquee client experience;
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Essential Skills

• Experience on SDLC/Devops, LINUX system platforms;
• Good Linux Scripting/Development skills - JAVA, Python (any);
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud;
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins;
• Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution;
• Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any);
• Must be willing to work in rotational shifts.

Highly Desirable Skills

• Having worked in environment supporting 10000+ servers a plus;
• Multiple Application Support Experience a plus;
• ITIL and ITSM experience a plus;
• Global clients facing Support team experience a plus;
• Able to work within a Global team, prior experience a plus;
• Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are seeking a highly skilled and experienced Support Engineer to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java, Linux, SQL. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
• Serve as point of escalation for support issues from Marquee Helpdesk (L1);
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
• Automate manual processes to increase efficiency and reduce risk;
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
• Work closely with the engineering team to drive resolution of client issues;
• Participate in on-call rotations and respond to incidents as needed;
• Continuously improve processes and systems to increase reliability and reduce risk;
• Influence and suggest improvements on roadmap for enhancing Marquee client experience;
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Essential Skills

• Experience on SDLC/Devops, LINUX system platforms;
• Good Linux Scripting/Development skills - JAVA, Python (any);
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud;
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins;
• Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution;
• Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any);
• Must be willing to work in rotational shifts.
  

Highly Desirable Skills

• Having worked in environment supporting 10000+ servers a plus;
• Multiple Application Support Experience a plus;
• ITIL and ITSM experience a plus;
• Global clients facing Support team experience a plus;
• Able to work within a Global team, prior experience a plus;
• Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Engineering at Brex

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

As a Senior Software Engineer, Infrastructure (Release Engineering) at Brex, you will design, build, and operate the core systems that power Brex’s release, observability, and incident management processes. You will partner closely with product, platform, and operations teams to ensure releases are safe, fast, and reliable, and that our infrastructure scales securely as Brex grows.

Where you’ll work

This role will be based in our São Paulo office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week on Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Design, build, and maintain the release infrastructure that powers Brex’s deployment pipelines and incident workflows
• Drive technical strategy and architecture for release and observability systems, making them more scalable, reliable, and secure
• Collaborate with product, engineering, and operations partners to ensure Brex’s releases are safe, predictable, and low-friction
• Identify and deliver improvements to the end-to-end release process (from code merge to production) to reduce risk and cycle time
• Build and evolve tooling for observability and incident response, enabling fast detection, triage, and resolution
• Proactively identify and mitigate risks in our release and infrastructure stack, including performance, reliability, and security concerns
• Define, instrument, and monitor key metrics for release engineering (e.g., deployment frequency, change failure rate, MTTR) and use them to guide improvements
• Partner with other infrastructure and product teams to debug complex production issues and drive long-term fixes
• Contribute to and champion best practices in release engineering, reliability, and operational excellence across the organization
• Mentor other engineers on the team, providing technical guidance and code reviews to elevate the overall quality of our infrastructure
• Stay up-to-date on emerging tools and practices in release engineering, observability, and SRE, and bring relevant ideas into Brex’s stack

Requirements

• 7+ years of professional experience designing, building, and operating backend or infrastructure systems in production
• Strong proficiency in backend programming languages (e.g., Go, Java, Kotlin, or Python) with a focus on reliability and performance
• Hands-on experience with CI/CD and release pipelines (e.g., GitHub Actions, CircleCI, Buildkite, Argo, Spinnaker, Jenkins) including build, test, and deployment automation
• Experience architecting and operating scalable, high-availability distributed systems on cloud platforms (e.g., AWS, GCP, Azure)
• Deep familiarity with containerization and orchestration (e.g., Docker, Kubernetes) and infrastructure-as-code (e.g., Terraform, CloudFormation)
• Experience designing and maintaining observability tooling (metrics, logs, tracing) and integrating it into incident response workflows
• Strong understanding of reliability and SRE practices, including SLIs/SLOs, error budgets, and incident management best practices
• Experience designing and optimizing data storage systems (SQL and/or NoSQL) for operational and observability use cases
• Proven track record of improving release processes (e.g., reducing deployment risk, increasing deployment frequency, automating rollbacks)
• Comfort working cross-functionally with product and other engineering teams to debug complex production issues and ship changes safely
• Strong communication and collaboration skills, including writing clear design docs and driving technical decisions across teams

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Role Summary

We're looking for a Developer Experience Engineer to revolutionize the development experience at Clara by building a self-service platform that automates and simplifies infrastructure, deployments, and operations. You'll be responsible for eliminating friction in the development lifecycle, enabling engineering teams to focus on delivering business value.

Key Responsibilities

Developer Experience & Self-Service Platform

• Design and maintain a developer portal (Backstage.io or similar) as the central hub for resource management
• Build abstractions and APIs that enable developers to provision resources without manual intervention
• Implement self-service workflows for environment creation, configurations, and permissions
• Create reusable templates and blueprints for services, repositories, and pipelines

CI/CD & Automation

• Design, implement, and optimize highly automated CI/CD pipelines
• Reduce build and deployment times through intelligent caching, parallelization, and optimizations
• Implement GitOps and continuous deployment with automated rollback capabilities
• Automate testing (unit, integration, e2e) in pipelines with clear reporting
• Create advanced deployment strategies (blue-green, canary, feature flags)

Ephemeral Environments

• Design and implement ephemeral/preview environment solutions for each PR/branch
• Automate the complete lifecycle: creation, configuration, and cleanup
• Optimize costs through auto-scaling, scheduling, and garbage collection of unused resources
• Integrate ephemeral environments with code review and testing workflows

Observability & Alerting

• Implement intelligent alerting systems with noise reduction and event correlation
• Configure dashboards and SLI/SLO metrics for critical services
• Establish automated runbooks and auto-remediation for common incidents
• Integrate observability (logs, metrics, traces) into the developer portal

Infrastructure as Code & Security

• Maintain and evolve infrastructure as code (Terraform, CloudFormation, etc.)
• Implement automated security controls (policy as code, security scanning)
• Manage secrets, configurations, and access securely and with full auditability
• Apply least privilege and zero-trust principles across all systems

AI/ML Ops Integration

• Explore and implement AI tools for resource optimization and failure prediction
• Automate operational tasks using ML (anomaly detection, capacity planning, incident classification)
• Evaluate and adopt emerging AI Ops tools

Technical Requirements

Must Have

• 5+ years of experience in DevOps/SRE/Platform Engineering
• Mastery of cloud providers (preferably AWS)
• Solid experience with Kubernetes and microservices architectures
• Expertise in CI/CD tools (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
• Proficiency in Infrastructure as Code (Terraform, Pulumi, CloudFormation)
• Experience with containers (Docker, Kubernetes, ECS/EKS)
• Advanced scripting skills (Python, Bash, Go)
• Knowledge of observability tools (Prometheus, Grafana, ELK, Datadog, New Relic)

Nice to Have

• Experience with Backstage.io or similar developer portal platforms
• FinOps knowledge and cloud cost optimization
• Experience in FinTech organizations or highly regulated environments
• Familiarity with AI Ops tools (AIOps platforms, ML-based monitoring)
• Cloud certifications (AWS Solutions Architect, CKA, etc.)
• Experience with service mesh (Istio, Linkerd)
• Compliance and security knowledge (PCI-DSS, SOC2)

Key Skills

• Automation obsession: If something is done twice, it should be automated
• Product mindset: Treat internal platform as a product with "customers" (developers)
• Ability to abstract complexity: Make the complex simple for end users
• Effective communication: Document clearly, create runbooks, and educate teams
• Problem solving: Systems thinking to solve problems at their root
• Continuous improvement mindset: Constantly seek ways to optimize and simplify

What You'll Build

• Self-Service Portal: Unified interface where developers can:
  • Create new services from templates
  • Provision ephemeral environments in seconds
  • Configure alerts and dashboards with clicks
  • Request access and permissions with automated approvals
• Intelligent Pipelines: CI/CD that:
  • Detects changes and runs only relevant tests
  • Auto-deploys to production with quality gates
  • Auto-rollback on failures
  • Provides instant feedback to developers
• On-Demand Environments: System that:
  • Creates complete environments per PR in <5 minutes
  • Sanitized copy of production data
  • Unique URLs for testing and demos
  • Automatic cleanup when PR is closed
• Proactive Observability: Platform that:
  • Alerts only when action is required
  • Automatically suggests root causes
  • Auto-remediation of known issues
  • Customized dashboards per team/service

The Opportunity

This is a senior technical client leadership role that blends deep hands-on ML expertise with strategic advisory and consulting skills. You will be the most experienced ML voice across a diverse and expanding book of customer engagements — from early-stage companies bringing ambitious ML ideas to market, to established enterprises modernizing how they build and operate AI systems on AWS.

You will shape strategy, influence architecture, and leave every team you touch better than you found it. You bring the scientific depth to design and evaluate models rigorously, the engineering depth to architect production ML systems at scale, and the consulting instincts to translate both into business value for customers.

If you have led the hard conversations, shaped the architecture decisions that mattered, and built the things others benchmark against — and you are looking to do that across a growing portfolio of varied and interesting customers — this is the role for you.

What You'll Do

• Lead end-to-end ML assessments across infrastructure, data pipelines, model lifecycle, and organizational readiness — producing recommendations that drive executive decision-making and earn Caylent the next engagement.
• Partner with sales and solutions teams through the proposal and scoping phase, contributing the technical depth needed to shape well-grounded statements of work.
• Serve as the senior technical authority on client engagements — possibly across multiple projects simultaneously — providing architectural guidance, ensuring technical quality from your project team members, and getting hands-on when the engagement demands it, without owning day-to-day implementation responsibilities.
• Own or orchestrate high-quality POCs that give customers confidence before committing to a larger initiative.
• Advise customers on ML operations standards and architecture — covering MLOps pipeline design, model lifecycle management, LLMOps patterns, and production monitoring frameworks — translating operational complexity into decisions and guardrails their teams can own and sustain.
• Shape how Caylent wins its most technically complex opportunities — contributing the architectural thinking and credibility that turns prospects into customers.
• Strengthen the ML practice from the inside — through peer guidance, technical interviews, and contributions to accelerators, reference architectures, and thought leadership content.

What You Bring

The non-negotiables

• 10+ years in machine learning or AI, with a proven track record of leading client-facing engagements in a consulting or advisory capacity.
• Deep, current knowledge of the AWS ML and GenAI ecosystem, with the ability to make and defend architectural decisions across the full ML lifecycle — from data and feature engineering through training, deployment, and monitoring.
• Deep expertise in at least two or three ML domains — whether traditional ML, computer vision, NLP, time series, or others — combined with the judgment to assess, architect, and advise across the broader ML landscape.
• Proven ability to architect and govern production ML systems end-to-end, translating MLOps, LLMOps, and broader AI operations complexity into standards and decisions that engineering teams can execute and executives can act on.
• Deep expertise across foundation model adaptation — fine-tuning (LoRA, QLoRA, PEFT), alignment (RLHF, DPO), inference optimization (quantization, vLLM), and distributed training (DeepSpeed, FSDP) — combined with RAG and agentic system design, including multi-agent architectures, event-driven workflows, MCP integration, and human-in-the-loop patterns on AWS. Technical authority to prescribe the right approach and set architectural standards that teams can execute against.
• Proven ability to operate independently in complex customer environments — navigating ambiguity, aligning stakeholders, and translating ML tradeoffs into business risk and value for both technical and executive audiences.

Strong differentiators

• AWS Certified Machine Learning – Specialty and/or AWS Certified Solutions Architect – Professional.
• Experience shaping practice-level standards, reference architectures, and reusable ML accelerators across multiple engagements.
• Exposure to varied industries and problem types in a consulting or client-facing context.
• Deep fluency in responsible AI practices — model evaluation, bias detection, fairness frameworks, and AI governance — applied in enterprise deployments.
• Hands-on experience designing and deploying SRE agents and AI-driven operations workflows in production — spanning automated incident detection, triage, and remediation — with the ability to integrate across observability platforms and translate AI operations outcomes into measurable business value.

Technical Stack

Our practice spans a broad range of ML domains. Candidates are expected to prescribe — not just recognize — with the judgment to maximize what AWS makes possible and the experience to know how open-source tooling strengthens it.

ML Domains: Classical ML, Computer Vision, NLP, Generative AI & LLMs, AI Agents & Autonomous Systems, Intelligent Document Processing, Video Understanding, Speech & Audio, Time Series & Forecasting, Recommender Systems, Graph ML, Reinforcement Learning, Multimodal AI

AWS ML Platform: SageMaker, SageMaker Pipelines, SageMaker Feature Store, SageMaker Model Registry, SageMaker Clarify, Bedrock (Agents, Knowledge Bases, Guardrails, AgentCore, Model Evaluation)

Multi-provider LLM: Bedrock, Anthropic API, OpenAI API, Google Gemini API, Azure OpenAI — with the judgment to reason across provider tradeoffs in enterprise contexts

AWS AI Services: Rekognition, Comprehend, Transcribe, Textract, Translate, Personalize, Neptune, Kinesis Video Streams, Polly

Data Platform: Apache Spark / PySpark, Apache Kafka, Amazon Kinesis, Apache Iceberg, Delta Lake, Apache Hudi, AWS Glue

Vector Databases: Pinecone, pgvector, Amazon OpenSearch (vector), Weaviate

Frameworks: PyTorch, TensorFlow, JAX, Scikit-learn, XGBoost, HuggingFace (Transformers, PEFT, TRL), LangChain, LlamaIndex, DSPy, Ollama

MLOps & Governance: MLflow, W&B, Airflow / MWAA (data orchestration), Dagster (asset-based pipelines), Kubeflow Pipelines, CI/CD, IaC (CloudFormation, CDK, Terraform), Docker, Kubernetes, ML Governance (lineage, data contracts, audit), Responsible AI / Bias & Fairness

LLM Evaluation & Safety: RAGAS, LLM-as-judge patterns, DeepEval, NeMo Guardrails, Constitutional AI patterns, structured output validation

Inference & Optimization: Triton, vLLM, SGLang, Trainium, Inferentia, Quantization (GPTQ, AWQ, bitsandbytes), SageMaker Neo

Benefits

P-1520

Sr. Technical Escalation Manager

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.

At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s leading data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents. You will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.

The impact you will have here:

• Manage support escalation in partnership with engineering, product management, Customer Success Engineering, Support, Customers, and Partners until resolution.
• Achieve customer satisfaction by ensuring incidents or escalations (and related cases)  are well and fully documented with the timely execution of action items.
• Create and execute a data-driven customer recovery plan for every escalation and incident that is addressed.
• Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes.
• Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management.
• Coordinate all necessary resources to fast-track and resolve new incidents and escalations from customers with a clear and detailed plan.

What are we looking for?

• A minimum of 5 years of experience in customer support, escalation, SRE, or incident management is required.
• Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.
• Experience with a "Distributed big data Computing" environment,  SQL-based databases, as well as data warehousing and ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL.
• Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP are required.
• Experience working cross-functionally with support, engineering, product management, and directly with customers; ability to deeply understand product and customer personas.
• BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field.

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Staff Platform Engineer II, you lead the evolution of our internal developer platform with a strong focus on Developer Experience (DevEx). You operate at the intersection of infrastructure, automation, and software engineering, building scalable platform capabilities that reduce friction and accelerate engineering velocity across the organization.

You treat the internal platform as a product, designing self-service tooling, standardized workflows, and reusable infrastructure patterns that empower teams to ship reliably and securely. You partner closely with Software Engineering, Infrastructure, and Security to ensure that development environments, CI/CD systems, runtime platforms, and cloud abstractions are intuitive, automated, and resilient.

You bring systems-level thinking and a deep understanding of modern cloud-native development practices. Your work directly improves deployment confidence, reduces cognitive load for engineers, and strengthens operational maturity across the company.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Architect and evolve an internal developer platform that standardizes workflows, infrastructure patterns, and deployment processes
• Build self-service capabilities that enable engineers to provision infrastructure, deploy services, and manage environments with minimal friction
• Design and improve CI/CD systems to increase reliability, reduce cycle time, and enhance deployment confidence
• Create reusable infrastructure modules and platform abstractions that reduce duplication and improve consistency across teams
• Define and track developer productivity metrics, identifying opportunities to reduce bottlenecks and operational toil
• Partner with Infrastructure and Security teams to embed secure-by-default patterns and Identity and Access Management (IAM) best practices into platform tooling
• Improve local development environments and testing workflows to streamline onboarding and day-to-day engineering tasks
• Strengthen observability and feedback loops to give engineers actionable insight into system health and performance
• Lead cross-functional platform initiatives that improve engineering velocity and system reliability
• Mentor engineers and influence best practices across the organization through technical leadership and documentation

We think this role is for you if have...

• 8+ years of experience in Platform Engineering, DevOps, Site Reliability Engineering (SRE), or Software Engineering
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience
• Strong experience building and operating systems in cloud environments (i.e., AWS)
• Deep familiarity with CI/CD systems, containerization, and cloud-native architectures
• Experience building internal developer tooling, self-service infrastructure, or platform abstractions
• Proficiency with Infrastructure as Code tools (i.e., Terraform) and automation frameworks
• Strong understanding of distributed systems, observability, and operational reliability
• Experience integrating security and IAM considerations into platform design
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Demonstrated ability to influence architectural decisions across multiple teams without direct authority

What will help you succeed???

• Product mindset applied to internal platform capabilities
• Passion for reducing cognitive load and improving developer happiness
• Strong systems-thinking and ability to simplify complex workflows
• Ability to influence senior engineers and engineering leaders
• Data-driven approach to measuring and improving developer productivity

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $7500 USD per month 💵

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Platform Engineer Lead II, you lead the evolution of our internal developer platform with a strong focus on Developer Experience (DevEx). You operate at the intersection of infrastructure, automation, and software engineering, building scalable platform capabilities that reduce friction and accelerate engineering velocity across the organization.

You treat the internal platform as a product, designing self-service tooling, standardized workflows, and reusable infrastructure patterns that empower teams to ship reliably and securely. You partner closely with Software Engineering, Infrastructure, and Security to ensure that development environments, CI/CD systems, runtime platforms, and cloud abstractions are intuitive, automated, and resilient.

You bring systems-level thinking and a deep understanding of modern cloud-native development practices. Your work directly improves deployment confidence, reduces cognitive load for engineers, and strengthens operational maturity across the company.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Architect and evolve an internal developer platform that standardizes workflows, infrastructure patterns, and deployment processes
• Build self-service capabilities that enable engineers to provision infrastructure, deploy services, and manage environments with minimal friction
• Design and improve CI/CD systems to increase reliability, reduce cycle time, and enhance deployment confidence
• Create reusable infrastructure modules and platform abstractions that reduce duplication and improve consistency across teams
• Define and track developer productivity metrics, identifying opportunities to reduce bottlenecks and operational toil
• Partner with Infrastructure and Security teams to embed secure-by-default patterns and Identity and Access Management (IAM) best practices into platform tooling
• Improve local development environments and testing workflows to streamline onboarding and day-to-day engineering tasks
• Strengthen observability and feedback loops to give engineers actionable insight into system health and performance
• Lead cross-functional platform initiatives that improve engineering velocity and system reliability
• Mentor engineers and influence best practices across the organization through technical leadership and documentation

We think this role is for you if have...

• 8+ years of experience in Platform Engineering, DevOps, Site Reliability Engineering (SRE), or Software Engineering
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience
• Strong experience building and operating systems in cloud environments (i.e., AWS)
• Deep familiarity with CI/CD systems, containerization, and cloud-native architectures
• Experience building internal developer tooling, self-service infrastructure, or platform abstractions
• Proficiency with Infrastructure as Code tools (i.e., Terraform) and automation frameworks
• Strong understanding of distributed systems, observability, and operational reliability
• Experience integrating security and IAM considerations into platform design
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Demonstrated ability to influence architectural decisions across multiple teams without direct authority

What will help you succeed???

• Product mindset applied to internal platform capabilities
• Passion for reducing cognitive load and improving developer happiness
• Strong systems-thinking and ability to simplify complex workflows
• Ability to influence senior engineers and engineering leaders
• Data-driven approach to measuring and improving developer productivity

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $7500 USD per month 💵

Internally we call this position a Staff Devops Engineer II. 

Somos o acelerador que impulsiona o crescimento na Ibero-América, combinando a excelência global em engenharia da EPAM com a experiência regional e a proximidade cultural da NEORIS. Ajudamos as organizações a escalar, modernizar e avançar em sua transformação digital por meio de soluções em Cloud, Data & Analytics, Inteligência Artificial, Cibersegurança, Automação Inteligente, Consultoria Estratégica e Engenharia de Software.

Respaldados por mais de 60.000 profissionais em mais de 55 países e por um sólido modelo Nearshore, conectamos capacidades globais com confiança local para gerar impacto real, crescimento sustentável e resultados de alto valor para nossos clientes.

Acreditamos que a diversidade impulsiona a inovação. Por isso, todas as nossas oportunidades estão abertas para todas as pessoas, independente de gênero, raça, idade, identidade, orientação ou condição. 

Formato de contratação: CLT + Benefícios

Descrição do cargo

Estamos em busca de um(a) Arquiteto(a) de Soluções para atuar no desenho, validação e evolução de arquiteturas corporativas, garantindo alinhamento entre as necessidades do negócio, requisitos técnicos e padrões de governança. Este(a) profissional será responsável por liderar decisões técnicas, apoiar times de desenvolvimento, orientar boas práticas e assegurar a construção de soluções escaláveis, resilientes e seguras. Se você possui essa experiência, deseja compor nosso Banco de Talentos e ser considerado para oportunidades futuras, inscreva-se e mantenha seu perfil atualizado.

Principais Responsabilidades:

Arquitetura & Design de Soluções

• Projetar, documentar e validar arquiteturas de sistemas, microsserviços e integrações corporativas.
• Avaliar requisitos funcionais e não funcionais, garantindo aderência a padrões de qualidade, segurança, disponibilidade e performance.
• Definir e manter padrões de arquitetura, modelos de referência e guias de boas práticas.
• Orientar equipes no uso de padrões de integração, APIs, mensageria, cloud e melhores práticas de engenharia.

Governança & Estratégia

• Atuar como guardião(ã) das diretrizes arquiteturais, contribuindo para evolução tecnológica e redução de dívidas técnicas.
• Realizar análises de impacto, avaliações de solução (Solution Assessment) e Estudos de Viabilidade Técnica.
• Apoiar o roadmap tecnológico, propondo inovações, modernização e otimização de plataformas existentes.
• Participar de comitês de arquitetura e apoiar tomada de decisão executiva.

Liderança Técnica & Suporte aos Times

• Colaborar com Product Owners, Tech Leads, SREs, Engenharia e Negócio para garantir soluções robustas.
• Acompanhar implementações críticas, fornecendo direcionamento técnico durante todo o ciclo de vida.
• Realizar validação de código, alinhamento técnico e revisão de arquitetura com as equipes.
• Facilitar discussões técnicas, promover troca entre times e fomentar boas práticas de engenharia.

Tecnologia & Inovação

• Atuar com arquiteturas baseadas em nuvem (AWS, Azure ou GCP), containers e orquestração
• Avaliar e propor soluções utilizando padrões modernos: APIs REST, GraphQL, filas/eventos, microsserviços, CI/CD, observabilidade.
• Apoiar times na adoção de ferramentas de monitoração, segurança e automação.
• Participar de provas de conceito (POCs) para validar novas tecnologias.

Requisitos

• Ensino superior em Ciência da Computação, Engenharia de Software, Sistemas de Informação ou áreas correlatas.
• Desejável pós-graduação/MBA em Arquitetura de Software, Engenharia de Software, Segurança ou áreas afins.
• Experiência sólida em arquitetura de software, engenharia ou desenvolvimento de sistemas.
• Domínio em arquiteturas distribuídas, microsserviços, padrões de integração e modelagem de dados.
• Conhecimento em tecnologias como Cloud: AWS, Azure ou GCP.
• Containers: Docker, Kubernetes.
• Integração: APIs REST, mensageria (Kafka, RabbitMQ), Webhooks.
• Desenvolvimento: Java, C#, Node.js, Python (um ou mais).
• Observabilidade: Grafana, Prometheus, New Relic, etc.
• Experiência com pipelines CI/CD, DevOps, automações e versionamento.
• Conhecimento de segurança da informação e práticas de arquitetura segura.
• Capacidade de elaboração de documentos técnicos, diagramas (C4 Model, BPMN, UML).

Desejável

• Certificações em arquitetura (AWS Architect, Azure Solutions Architect, TOGAF, etc.).
• Experiência com ambientes híbridos ou de grande complexidade.
• Vivência com automação, SRE, containers e alta disponibilidade.
• Experiência com integrações legadas e modernização de ambientes.

Oferecemos

• Vale Refeição e Vale Alimentação: Benefícios mensais para suas despesas com alimentação, dentro e fora de casa. 
• Previdência Privada: Planejamento de futuro com contribuição complementar à aposentadoria. 
• Plano de Saúde: Cobertura médica de alta qualidade para você e seu dependente legal. 
• Plano Odontológico: Cuidados odontológicos completos, com ampla rede de atendimento. 
• Seguro de Vida: Proteção e segurança para você e seus entes queridos. 
• Aulas de Inglês/Espanhol: Incentivo ao aprendizado de idiomas. 
• Wellhub: Benefícios e descontos em academias e programas de bem-estar. 
• Auxílio Creche: Suporte financeiro para despesas com educação infantil. 
• Neoris Global Campus: Plataforma de desenvolvimento com oportunidades contínuas de aprendizado e crescimento profissional. 

Te convidamos a nos conhecer em http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

#LI-BR1

Teachable is a no-code platform for creators who want to build a more impactful business through courses, coaching, downloadable content, and community. With Teachable, creators can engage their online audiences and get paid—on their own terms. Today, tens of thousands of creators use Teachable to share their knowledge and, to date, have reached more than 46 million students around the world.

Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!

What is the role?

As a Software Engineer II (Analyst), you will be responsible for automating repetitive tasks, streamlining the software development lifecycle, and optimizing deployment processes to enable faster and more reliable software releases. You will analyze existing engineering processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement. With guild insights you will collaborate with engineering teams to design and implement process improvements, optimize code review processes, and implement continuous integration and delivery best practices.

We are hiring talented engineers in Sao Paulo, SP - Brazil. 

You'll be working on a team of U.S. and Brazil-based technologists. This contract is CLT and paid in $BRL. 

What You'll Bring:

• 2+ years of hands-on experience building and supporting production web applications
• Experience utilizing tools such as Docker, Kubernetes, AWS, and Terraform
• Proficiency writing software used in a production environment
• Experience working on a platform with multiple services
• Excitement and motivation to expand your skillset and take on difficult challenges
• Team player mentality: highly collaborative, documentation-focused and recognizing how to balance asynchronous communications and virtual meetings
• A passion for solving complex technical problems in both new and legacy codebases
• A mindset of leaving the codebase better than how you found it
• Experience collaborating with multiple team members with varying experience levels to design and implement technical projects
• Ability to work and problem-solve independently
• A humble, collaborative, customer-focused, and highly curious approach to problem-solving

Nice to have:

• DevOps or SRE experience
• Proficiency in using Golang and Ruby in a production environment
• Experience on an engineering enablement or platform team or experience contributing engineering-wide initiatives

Additional Details:

At Teachable, we are committed to providing fair and competitive pay (using market data to inform our pay bands), rewarding high performance, and ensuring all employees have the opportunity and ability to impact Teachable’s overall company value. Base salaries will be reviewed at regular intervals throughout the year, typically following performance review cycles currently conducted annually or in conjunction with a promotion.

About Us

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world. Nubank was listed on the NYSE in 2021 and was recently named one of Time Magazine's 100 Most Influential Companies. For more information, visit www.nu.com.br.

About the Role

NuPay is a primary pillar in Nubank’s mission to revolutionize BNPL (Buy Now, Pay Later) solutions, creating a seamless bridge between customers and merchants. By stripping away the friction of traditional e-commerce checkouts, we are building an ecosystem where secure, instant payments are accessible across all channels—from online carts to physical stores via digital wallets.

You will join the NuPay team as a technical anchor, driving the evolution of a payments stack that balances massive scale with ironclad reliability. This role is about more than just moving bits; it’s about architecting the financial infrastructure that millions of people and businesses rely on to grow, ensuring every transaction is a bridge of trust between Nubank and our partners.

As a senior technical leader, you will oversee the technical direction of our payment features, navigating the complexities of authorization and settlement while mentoring the next generation of engineers. You will sit at the intersection of product innovation and platform stability, ensuring our checkout experience remains the gold standard for Latin American fintech.

Responsibilities

• Architect scalable systems for the NuPay domain, ensuring seamless and robust integration with our global internal payment platforms.

• Lead technical design for core payment lifecycles—including authorization, capture, settlement, and reconciliation—while balancing performance with security.

• Scale the payments platform to maintain high availability during extreme traffic surges, such as Black Friday or major retail events.

• Partner with Product Managers to iterate on the checkout journey, optimizing for high conversion and low churn while maintaining a world-class NPS.

• Define engineering standards for architecture, observability, and security, influencing multiple squads to uphold a high quality bar.

• Collaborate with Risk and Finance teams to engineer solutions that satisfy complex regulatory requirements without compromising the user experience.

Required Qualifications

• Track record of technical leadership in architecting complex, distributed software environments at scale.

• Deep expertise in high-availability systems, with demonstrated ability to perform rigorous trade-off analysis for long-term scalability.

• Background in high-criticality FinTech, specifically within Payments or Core Banking environments governed by strict SLAs.

• Evidence of delivering high-throughput systems using modern engineering practices, including automated testing, observability, and safe rollout strategies.

• Experience mentoring senior engineers, fostering a culture of technical excellence and shared ownership across organizational boundaries.

Nice to Have

• Experience with acquiring, sub-acquiring, or payment gateway architecture.

• Previous involvement with e-commerce or marketplace platforms managing proprietary payment stacks.

Location & Work Model

This role is based in São Paulo or Campinas, Brazil or Toronto, Canada or Buenos Aires, Argentina on a Hybrid model.

Diversity & Inclusion / Equal Opportunity

At Nubank, we believe that diversity is essential to building the best products and services. We are committed to creating a welcoming work environment that respects and values diversity in all its forms, and we encourage people from all backgrounds to apply. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For information on how we handle your data, please see our Candidate Privacy Notice on our careers site.

ABOUT THE ROLE

We’re looking for a Senior Technical Product Manager to lead key initiatives within our Cloud & SRE organization. This role is critical to defining the long-term vision of our Core Infrastructure Platform, elevating reliability, efficiency, and Developer Experience (DevEx). You will work at the intersection of engineering, leadership, and product to transform complex infrastructure challenges into scalable solutions that directly impact cost-per-order and customer trust.

WHAT YOU WILL DO

• Define and evolve the strategic vision for our Core Platform, expanding the management of critical resources such as RDS, SQS, and Serverless applications;
• Lead the vision for Safe Releases, integrating CI/CD, Feature Flags, and AI/ML for predictive analytics, anomaly detection, and automated orchestration;
• Drive the adoption of AI/ML to improve the software development lifecycle, focusing on automated setup (Golden Paths), documentation, and testing;
• Define and implement a "System Maturity" model to help engineering teams prioritize non-functional initiatives (security, reliability, and efficiency) based on data-driven health metrics;
• Redefine the FinOps solution vision to provide visibility into efficiency opportunities and reduce the infrastructure cost-per-order across the company;
• Collaborate with Customer Excellence teams to translate internal observability metrics into external health dashboards, improving transparency and trust;
• Actively participate in the Incident Lifecycle Program, using incidents as a source of truth to identify reliability gaps and roadmap opportunities;
• Conduct ongoing discovery to understand developer pain points through interviews, ceremony participation, and collaboration with technical leads;
• Shield engineering teams from unplanned demands, lead Quarterly Business Reviews (QBRs), and align the roadmap with executive leadership.

WHO YOU ARE

• Degree in Software Engineering, Computer Science, or a related field;
• Previous hands-on experience as a Software Engineer is essential to understand our internal users' challenges;
• Strong track record as a Technical Product Manager in platform/infrastructure teams, with deep knowledge of Cloud, SRE, or DevOps environments;
• Strong ability to connect technical KPIs (MTTR, availability, latency) with business outcomes;
• Experience with FinOps, observability tools (e.g., Datadog, Grafana), and a strong interest in applying AI to improve engineering workflows;
• Experience in stakeholder management, with the ability to navigate complex technical discussions and executive alignments;
• Fluent English.

ABOUT VTEX 

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.

BENEFITS 

• Annual profit-sharing program and equity eligibility
• Health, dental, and life insurance with national coverage provided by VTEX
• Annual budget for professional development in Tech
• Language development incentive program (English, Spanish, Portuguese)
• Flexible meal allowance
• Extended parental leaves
• Child-care assistance
• Flexible work schedule and remote-first culture
• Financial assistance to build your work-from-home setup
• Wellness program
• Free shipping on 1000+ VTEX stores

The Community You Will Join:

We are looking for a Senior Software Engineer to join our Site Reliability Engineering team. As a Senior Software Engineer in Production SRE, you will be responsible for developing and maintaining the tools and systems that enable our engineering teams to operate our services reliably and at scale. You will work closely with our SREs and other engineering teams to ensure our services are properly instrumented and able to scale with our growing business.

The Difference You Will Make:

In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services' reliability and improving how the company manages incidents broadly. By collaborating closely with other engineering teams you will help establish a culture of reliability throughout the organization by providing a comprehensive incident management platform that is being used for instrumentation, operability, and around incidents. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and growth, ensuring that our services remain resilient as our business continues to expand.

Additionally, as an essential part of this role, you will serve as an active member of the Production SRE team, responding to and managing high severity incidents. Your vast technical experience and leadership skills will be invaluable as you step into the role of Incident Commander during these critical events. You will guide cross-functional teams during crisis situations and ensure timely resolution, minimizing the impact on our customers and business. This aspect of your work will require not just strong technical acumen, but also excellent communication and coordination skills, resilience under pressure, and a firm commitment to our culture of blamelessness and continuous learning.

A Typical Day: 

• Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting.
• Collaborate with other engineering teams to ensure services are designed with reliability in mind, and provide guidance on the appropriate use of tooling and automation.
• Identify opportunities to improve the reliability, scalability, and efficiency of our services and drive their implementation.
• Work with infrastructure engineers to understand the challenges they face in operating our services and develop tools and systems to help them manage these challenges.
• Participate in incident response and post-mortems to identify and address systemic issues.
• Continuously evaluate new technologies and industry best practices to improve our SRE tooling and incident response procedures.
• Gain and maintain an intimate understanding of how the critical parts of the site work (services, infrastructure, product, tools, and processes)
• Lead high-urgency incidents and mentor less-experienced engineers in effectively handling incidents.

Your Expertise:

• Bachelor's degree in Computer Science or related field.
• 5+ years of experience in software engineering or SRE roles, with a focus on large scale distributed systems.
• Strong coding skills in at least one programming language, such as Java, Python, or Go.
• Experience with distributed systems and service-oriented architectures.
• Experience with cloud computing platforms such as AWS or Google Cloud Platform.
• Strong conviction in software development best practices, including version control, automated testing, and continuous integration and delivery.
• Experience with containerization technologies such as Docker and Kubernetes.
• Excellent problem-solving and analytical skills, with a strong attention to detail.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong communication and interpersonal skills.
• Fluent in English (Professional Level)

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Requisitos:

• +8 anos de experiência profissional nas áreas de DevOps, Engenharia de Software, SRE ou Infraestrutura;
• Experiência comprovada com ferramentas de automação como GitHub Actions, Harness ou ambas;
• Conhecimento sólido em integração e entrega contínua (CI/CD), versionamento com Git, e processos de release;
• Familiaridade com ambientes de nuvem (AWS, GCP, Azure) e orquestração de containers (Kubernetes, Docker);
• Experiência com scripts de automação (Shell, Python, Bash, etc.) e ferramentas de IaC como Terraform, CloudFormation ou similares;
• Excelente capacidade de análise, resolução de problemas e comunicação interpessoal;
• Graduação em TI ou áreas correlatas;
• Inglês intermediário/avançado (possivel atuação com time internacional).

Principais Atividades:

• Projetar, implementar e manter pipelines de integração e entrega contínua (CI/CD), utilizando GitHub Actions, Harness ou ambas as ferramentas;
• Trabalhar em estreita colaboração com equipes de desenvolvimento, segurança e operações para garantir processos de entrega ágeis, seguros e eficientes;
• Automatizar fluxos de trabalho de build, teste, release e deploy em múltiplos ambientes (dev, staging, produção);
• Gerenciar e otimizar ambientes de execução em nuvem (AWS, Azure, GCP), containers (Docker, Kubernetes) e infraestrutura como código (IaC);
• Monitorar e melhorar continuamente a confiabilidade, escalabilidade e desempenho dos pipelines e sistemas;
• Apoiar a cultura DevOps dentro da organização, promovendo boas práticas, colaboração e melhoria contínua.

Por que a Capco:

Na Capco, promovemos uma cultura inclusiva. Valorizamos a diversidade em todas as suas expressões. Pensamos, em conjunto, sempre em ações diversas de inclusão e de responsabilidade social através de comitês internos geridos pela nossa comunidade, como os grupo de Mulheres, Pessoas Com Deficiência, Pessoas Negras, LGBTQIAPN+, Parentalidade, Gerações, entre outros. Juntar-se à Capco significa ingressar em uma organização comprometida com um ambiente de trabalho inclusivo onde você é incentivado a #BeYourselfAtWork (Ser Você Mesmo no Trabalho). Celebramos a individualidade e reconhecemos que a diversidade e a inclusão, em todas as formas, são fundamentais para o sucesso. Acreditamos que todos trazem algo diferente, por isso adoraríamos saber o que o torna diferente! #LifeAtCapco
Juntar-se à Capco significa ingressar em uma organização comprometida com um ambiente de trabalho inclusivo onde você é incentivado a #BeYourselfAtWork (Ser Você Mesmo no Trabalho). Celebramos a individualidade e reconhecemos que a diversidade e a inclusão, em todas as formas, são fundamentais para o sucesso. Acreditamos que todos trazem algo diferente, por isso adoraríamos saber o que o torna diferente!

Próximos Passos:

O objetivo da Capco é conduzir um processo flexível e alinhado às necessidades de cada oportunidade e talento.

• Etapa 1: Entrevista comportamental.
• Etapa 2: Entrevista técnica.
• Etapa 3: Conversa com time de Projeto/ Delivery.
• Etapa 4: Conversa com cliente.
• Etapa 5: Proposta ou feedback.

As etapas do nosso processo seletivo descritas são essenciais para garantir uma avaliação completa e assertiva. Contudo, elas podem ser ajustadas dependendo da senioridade do(a) candidato(a), da área de atuação e do formato do projeto.