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About Thoughtworks

#LI-Onsite

The Role… 

The Head Chef is responsible for leading and inspiring the kitchen team to deliver exceptional culinary experiences while driving operational and financial performance in Soho House Bangkok. Acting as a key leader within the business, this role oversees all aspects of kitchen management including menu development, food quality, cost control, and team leadership.

As the driving force behind the food offering, the Head Chef creates seasonal, innovative, and relevant menus that enhance member satisfaction and retention. Working closely with the Executive Chef and senior leadership team, this role ensures efficient kitchen operations, strong supplier partnerships, and full compliance with health, safety, and hygiene standards.

Why work with us…
Soho House offers a competitive compensation package along with a range of global benefits and perks. Whether you’re seeking a new challenge or looking to grow within your profession, we provide the support and development opportunities to help you progress in your career.

• Career Development opportunities across a global organisation
  • Soho Impact – our commitment to sustainability, community, and social impact
  • Learning & Development programmes to support your growth
  • Cookhouse & House Tonic – access to food and beverage perks
  • Regular team events and social activities
  • Birthday leave to celebrate your special day

Key duties…

Your normal responsibilities and duties shall include but are not limited to:

Culinary Leadership & Menu Development

• Lead the creation of seasonal, innovative menus aligned with Soho House standards and member expectations
• Ensure consistency, quality, and presentation across all dishes
• Develop and maintain a recipe and dish bible for the kitchen team
• Stay current with global culinary trends and bring fresh ideas to the food offering

Kitchen Operations & Team Management

• Lead, train, and develop a high-performing kitchen brigade, including interns and apprentices
• Foster a positive, disciplined, and creative kitchen culture aligned with The Soho Way
• Oversee daily kitchen operations, ensuring efficiency and high standards at all times
• Manage rotas, staffing levels, and productivity to control labour costs
• Act as the main point of contact for kitchen-related matters and problem-solving

Financial Management & Cost Control

• Maintain food cost and wage margins in line with budget and financial targets
• Prepare and present food costings for all menu changes
• Control waste, stock levels, and inventory to maximise profitability
• Identify opportunities to improve financial performance across the kitchen

Supplier & Stock Management

• Build and maintain strong relationships with local suppliers to source high-quality seasonal ingredients
• Oversee procurement, stock control, storage, and inventory processes
• Ensure accurate receipt and monitoring of all goods

Health, Safety & Compliance

• Ensure full compliance with HACCP and all food safety standards
• Maintain high levels of hygiene, food labelling, and temperature control
• Ensure all team members are trained in health and safety procedures
• Monitor and maintain kitchen equipment, reporting any issues promptly

Commercial Support & Collaboration

• Work closely with the Executive Chef and management team to drive member satisfaction and retention
• Support menu tastings, feedback processes, and continuous improvement initiatives
• Ensure front-of-house teams are fully knowledgeable about menu offerings
• Act on feedback, including mystery diner reports, with clear action plans

Measures of Success

• Achievement of financial targets including food revenue, cost of sales, and EBITDA contribution
• Consistent delivery of high-quality, innovative dishes aligned with brand standards
• Effective control of food costs, waste, and kitchen profitability
• High levels of member satisfaction and retention
• Strong team engagement, development, and retention
• Full compliance with health, safety, and hygiene standards

What we are looking for...

• 5–8 years’ experience in a high-volume, high-profile kitchen, ideally in a similar role
• A creative and innovative culinary leader with strong operational expertise
• Proven ability to lead, inspire, and develop a high-performing team
• Strong financial acumen including food cost control and inventory management
• Excellent knowledge of food safety, hygiene, and HACCP standards
• Strong organisational skills and ability to perform under pressure
• Thai Native with Fluent in English; additional languages are a plus
• Relevant culinary qualifications preferred

Role:  GenAI Comms Strategist

Location:  Bangakok, Thailand

About the role: 

The Comms Strategist is a central, autonomous role in the Beauty AI Studio. You'll move between cultural analysis, strategic direction, and copy execution — using generative AI not just as a production tool, but as a core part of how you think, build, and deliver.

Based in Thailand in a hybrid office-based environment, you'll own client briefs end-to-end across three markets: from decoding local beauty culture and shaping strategy, to co-creating content with AI and refining it to Unilever's brand and quality standards. The role requires the ability to hold multiple market contexts simultaneously — understanding what makes a beauty consumer in Thailand distinct — while maintaining consistent brand integrity across Dove, TRESemmé, Pond's, Simple, and the broader Unilever Beauty & Wellbeing portfolio. You'll work closely with creative, data, and production teams, and collaborate directly with Unilever clients on local vernacular and market-specific language needs.

What you will be doing: 

• Decode beauty and wellness culture across Thailand — micro-trends, rituals, subcultures, and platform aesthetics — and translate observations into market-specific strategic insight and creative opportunity for Dove, TRESemmé, Pond's, Simple, and other Unilever Beauty & Wellbeing brands
• Conduct AI-powered cultural, consumer, and competitive analysis across all three markets to inform strategy and content direction
• Develop social strategies for Dove, TRESemmé, Pond's, Simple, and other Unilever Beauty & Wellbeing brands across the TH market — defining platform approach, content pillars, audience targeting, and channel-specific creative direction
• Craft brand and campaign strategies grounded in real beauty behaviours, local platform dynamics, and market-specific audience expectations
• Use generative AI tools to co-create social scripts, campaign narratives, brand stories, and content ideas — refining outputs to meet each brand's tone of voice and the expectations of TH audiences
• Build multi-layered messaging frameworks and content systems that flex across brands, markets, and platforms without losing coherence or brand integrity
• Collaborate directly with Unilever clients on vernacular requirements, ensuring content feels locally authentic and culturally resonant in each market
• Design and deploy AI workflows — including agent chaining — to produce content calendars, performance variants, and market-tailored tone modulations across all three markets
• Lead day-to-day strategic and copy development with clarity, rigour, and consistent quality control
• Present ideas, insights, and AI-enhanced work to Unilever stakeholders across markets with authority and confidence
• Collaborate with creative, data, and production teams to deliver cohesive, high-quality outputs
• Continuously prototype new AI workflows, test emerging tools, and bring new capabilities into the team's practice
• Ensure responsible, ethical application of AI across all deliverables, with consistent human oversight

What you need to be great in this role: 

Strategy and cultural intelligence:

• Proven ability to develop social-first strategy and copy for beauty, wellness, or personal care brands — experience with Unilever brands such as Dove, TRESemmé, Pond's, or Simple, or broader FMCG beauty experience, is an advantage
• Experience working across multiple markets, with the ability to identify and interpret local beauty trends, consumer behaviours, and platform dynamics in the Thailand market.
• Experience crafting brand narratives, campaign frameworks, and content systems for diverse, multi-market beauty audiences
• Confidence presenting strategy and creative work to clients and senior stakeholders, including cross-market teams

Beauty and copy craft:

• Deep familiarity with beauty language — texture, ritual, transformation, sensory detail — and the ability to write with precision for diverse audiences across different cultural and market contexts
• Ability to shift tone across platforms, formats, markets, and brand identities — from Dove's inclusive warmth to the performance-led energy of TRESemmé — while maintaining quality and brand integrity
• Experience collaborating with clients or local market teams on vernacular, localisation, and culturally specific language needs
• Strong editorial judgement and rigorous quality control when refining AI-generated content
• English fluency is essential

Platform and performance:

• Expert knowledge of social platforms: formats, tone, algorithm behaviour, creator dynamics — with awareness of how these vary across the TH markets
• Experience using AI tools for cultural, consumer, and competitive analysis
• Familiarity with data interpretation and performance optimisation in a social content context

Gen AI & Agentic Thinking:

• Advanced proficiency with generative AI tools for writing, ideation, insight generation, and content production
• Experience designing AI-assisted workflows — including agent chaining — for multi-step content and strategy tasks
• Ability to design, document, and share reusable prompts, workflows, and templates
• Experience guiding others on effective AI tool usage within a creative or strategy context
• Agentic approach to complex, multi-step and multi-market challenges: systematic, goal-oriented, and adaptable
• Critical understanding of AI capabilities and limitations, with rigorous human oversight applied throughout

Req ID: 17491

#LI-RO1 #LI-Hybrid

Capco, a Wipro company, is a global technology and management consultancy specialising in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organisations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

Role Summary

The Solution Architect plays a critical role in designing and delivering scalable, secure, and high-performing technology solutions that align with business objectives and enterprise architecture standards. This role focuses on translating business and technical requirements into end-to-end solution designs while ensuring architectural consistency, operational efficiency, and long-term sustainability.

What You’ll Do

• Design end-to-end solution architectures aligned with business, technology, and enterprise objectives
• Translate business requirements into scalable and maintainable technical solutions
• Produce architecture deliverables including solution diagrams, integration flows, technical specifications, and architecture decision documents
• Define and apply architectural patterns, standards, and best practices across projects and platforms
• Collaborate with business, product, engineering, and infrastructure teams throughout the delivery lifecycle
• Design solutions across cloud, on-premise, and hybrid environments
• Define integration approaches using REST APIs, messaging platforms, and middleware technologies
• Ensure solutions meet non-functional requirements including security, performance, scalability, availability, and reliability
• Support technical governance, architecture reviews, and solution approvals
• Provide technical leadership and guidance to engineering and delivery teams
• Identify technical risks, dependencies, and constraints, and recommend mitigation approaches
• Contribute to continuous improvement of architecture standards, frameworks, and delivery processes
• Support Agile delivery teams through backlog refinement, solution clarification, and implementation guidance

What We’re Looking For

• Bachelor’s or master’s degree in Computer Science, Information Technology, Engineering, or a related field
• 7–10+ years of experience in software engineering, system design, or IT architecture
• 3–5+ years of experience in a Solution Architect, Technical Architect, or equivalent role
• Strong experience designing enterprise-grade applications and distributed systems
• Solid understanding of architectural patterns, system integration, and modern application design principles
• Experience producing architecture artifacts such as solution diagrams, architecture blueprints, and technical documentation
• Strong knowledge of cloud platforms, on-premise infrastructure, and hybrid environments
• Experience with REST APIs, messaging systems, and integration middleware technologies
• Strong understanding of non-functional requirements including security, scalability, availability, and performance
• Experience designing solutions aligned with enterprise security and compliance standards
• Excellent communication and stakeholder management skills across technical and non-technical audiences
• Experience working within Agile/Scrum delivery environments

Additional Skills & Experience

• TOGAF or equivalent architecture certification preferred
• Experience within Financial Services, Banking, Insurance, Telecommunications, E-commerce, or Enterprise Technology environments
• Familiarity with DevOps, CI/CD pipelines, and modern engineering practices
• Knowledge of microservices, event-driven architecture, and containerization technologies
• Experience working with architecture governance frameworks and technology roadmaps
• Ability to work independently while collaborating effectively across cross-functional teams
• Proactive, organized, and able to manage multiple priorities in fast-paced environments
• Availability to work onsite 5 days per week in Sathorn, Bangkok

Why Join CAPCO

• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer:

• • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • An agile, diverse, entrepreneurial, inclusive, meritocratic culture

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

#LI-PW1 #LI-Hybrid

Role:  GenAI Account Executive

Location:  Bangkok, Thailand

About the role: 

Account Executive, you'll support the Account Director in managing and coordinating project delivery at a local market level within Unilever's Beauty category, while overseeing the flow of creative work between local clients and centralised hub teams.

This is a dual-function role — part client relationship management, part project coordination — requiring someone equally comfortable in a client conversation and a production schedule. You'll bring clarity to briefs, rigour to timelines, and accountability to delivery across beauty campaigns that span social, digital, and video formats.

You'll be responsible for the day-to-day health of your projects: tracking progress, consolidating feedback, managing expectations, overseeing quality control, and ensuring nothing is lost between local markets and hub-based creative teams.

What you will be doing: 

Client & Account Management

• Serve as the primary day-to-day contact for local market Unilever Beauty stakeholders, delivering responsive, proactive client service across the beauty portfolio
• Build trusted client relationships, translating Beauty category objectives into clear, actionable briefs that set the studio up for success
• Support the Account Director in managing broader account relationships, attending client meetings and ensuring actions are captured and followed through
• Develop a genuine understanding of the Beauty category — consumer trends, platform behaviour, and content formats that resonate with beauty audiences
• Identify and flag opportunities to improve client service, workflow, or output quality

Project Coordination & Delivery

• Coordinate end-to-end project delivery at a local market level, owning timelines, deliverable tracking, and stakeholder alignment across Beauty campaigns
• Act as the central liaison between local market Beauty clients and hub-based creative teams — ensuring briefs are clear, feedback is consolidated, and creative outputs meet local market requirements
• Manage project timing plans across multiple concurrent workstreams, proactively identifying risks or delays and escalating to the Account Director
• Partner with studio and production teams to sequence workloads and maintain delivery momentum across beauty content pipelines
• Keep all project documentation — briefs, status reports, feedback loops — accurate, current, and accessible to all relevant stakeholders
• Support the Account Director in reporting on project status across the local Beauty market portfolio
• Ensuring the work delivered is of the highest standard by managing robust quality control protocols. 

Financial Management

• Support accurate and timely billing, tracking project finances and reporting revenue to the Account Director
• Develop working knowledge of project profitability; flag financial risks early
• Raise and track purchase orders; support invoice management in line with studio processes

Content & Channel Awareness

• Develop a strong working understanding of social media platforms, digital content formats, and production requirements relevant to Unilever's Beauty category
• Support the development and coordination of content strategies across relevant platforms, including online reputation management (ORM) activity suited to beauty brand environments
• Stay curious about beauty consumer culture, platform trends, and emerging content formats that could strengthen campaign delivery

What you need to be great in this role: 

• Experience in an account management, project management, or client-facing production role — agency, in-house, or client-side
• Exposure to beauty, personal care, or FMCG brand environments — understanding of the category, its consumers, and its content demands
• Confidence managing multiple projects simultaneously with strong organisational skills and meticulous attention to detail
• Clear, proactive communication with clients and internal teams; able to manage expectations and keep diverse stakeholders aligned
• Ability to work effectively across time zones and coordinate with hub-based creative teams in a multi-market environment
• Solid understanding of content production workflows — from brief to delivery — across digital, social, and video formats relevant to beauty
• Familiarity with project management tools and production tracking systems
• Commercial awareness: understanding of billing processes, project budgets, and profitability
• Experience working within or alongside in-house studio environments is beneficial

Gen AI & Agentic Thinking

• Growing proficiency with Gen AI tools relevant to account management and content workflows
• Curiosity about how AI can improve project coordination, brief quality, and delivery efficiency
• Willingness to build prompting skills and develop AI-assisted ways of working

Agentic mindset: ability to break down complex, multi-market delivery challenges into clear, manageable steps and find efficient paths forward

Req ID: 17199

#LI-Hybrid #LI-JQ1

Role:  GenAI Account Director

Location:  Bangkok, Thailand

About the role: 

The Account Director is a senior professional who develops and manages accounts, builds and delivers business, and takes accountability for the human and financial performance of the team. Broadly similar in scope to a Director, this role typically handles smaller accounts — bringing the same strategic authority and commercial rigour at a more focused scale. You may serve as the most senior level of oversight on certain accounts, and will oversee either multiple accounts or the studio's largest strategic client relationships.

You'll provide daily programme management and team member guidance — owning the client relationship at senior stakeholder level, and serving as a primary and authoritative communicator on large strategic accounts. You'll provide excellent strategic and tactical counsel — analysing challenges, developing programmes, and overseeing the delivery of a high-quality, profitable service. You'll be equally focused on growing revenue from existing clients and identifying opportunities with new ones, while managing budgets, billing, and all financial performance requirements for your accounts.
Leading a team of 4–10 people, you'll be responsible for hiring, developing, and motivating the people in your charge — fostering a culture of collaboration, creative excellence, and continuous AI adoption across Beauty AI Studio (BAIS).

What you will be doing: 

Client & Account Leadership

• Own senior client relationships across Unilever Beauty & Wellbeing — serving as the primary and most senior communicator on large strategic accounts, and acting as the trusted strategic partner and escalation point for executive-level stakeholders.
• Oversee multiple accounts or the studio's largest client accounts — providing daily programme management and ensuring consistent delivery quality and commercial performance across the portfolio.
• Provide strategic and tactical counsel to clients: analysing business challenges, identifying opportunities, and developing programmes that deliver measurable impact.
• Lead strategic planning across accounts — defining objectives, shaping creative direction, and ensuring AI-powered solutions are integrated effectively into client programmes.
• Guide clients through AI implementation — building confidence, managing change, and demonstrating the value of generative AI within beauty and FMCG creative workflows.
• Drive business development from both existing and new clients — identifying growth opportunities, leading proposals, and converting strategic conversations into commercial outcomes.
• Oversee multi-channel campaign delivery across social, digital, video, and retail media — ensuring every output meets the creative and quality standards the category demands.

Commercial & Financial Management

• Take full accountability for account-level P&L — managing budgets, billing, revenue forecasting, and financial performance reporting.
• Manage budgets, billing, and all financial performance requirements across your account portfolio with accuracy and commercial rigour.
• Identify and act on opportunities to improve account profitability — optimising resource allocation, managing scope, and mitigating financial risk.
• Report on commercial performance to senior OLIVER leadership, with clarity on revenue, margin, and growth trajectory.

Team Leadership & Development

• Lead, manage, and develop a team of 4–10 people — including hiring, onboarding, performance management, and career development.
• Provide day-to-day guidance to team members — supporting delivery, managing workloads, and maintaining team motivation and wellbeing alongside output excellence.
• Foster a high-performing, collaborative team culture that balances creative ambition with commercial accountability.
• Mentor and develop account management talent within the team, building capability in client service, strategic thinking, and AI-assisted workflows.
• Set standards for responsible, effective use of generative AI tools within client work and internal processes, and embed adoption across the team.

Project & Studio Oversight

• Oversee end-to-end project delivery across the account portfolio — ensuring timelines, quality standards, and profitability targets are met consistently.
• Manage resource allocation across the team, sequencing workloads to maintain delivery momentum without compromising output quality.
• Develop and maintain rigorous project documentation, status reporting, and risk management practices across all active workstreams.
• Work closely with creative, production, and data teams to ensure cohesive, integrated delivery across all client programmes.

What you need to be great in this role: 

Client Leadership and Strategic Thinking

• Proven track record of leading senior client relationships and growing accounts within beauty, wellness, FMCG, or adjacent sectors.
• Experience serving as the primary and most senior point of contact on large, complex strategic accounts — with the presence and authority this demands.
• Experience overseeing multiple accounts or holding senior oversight responsibility on the largest and most complex client accounts within a studio or agency.
• Experience providing strategic and tactical counsel to senior clients — developing programmes, solving complex business challenges, and delivering measurable outcomes.
• Confidence operating at executive stakeholder level — presenting with authority, managing expectations, and building long-term client trust.
• Experience driving business development from both existing and new clients, including leading pitches and commercial proposals.
• Deep understanding of the beauty and personal care category — its consumers, content demands, platform dynamics, and competitive landscape.

Commercial and Financial Acumen

• Demonstrable experience managing account-level P&L — including revenue forecasting, budget management, billing, and profitability optimisation.
• Track record of delivering commercial growth through strong account stewardship and proactive opportunity identification.
• Experience managing budgets, billing processes, and financial performance requirements across a portfolio of accounts.
• Confidence in commercial negotiation and scope management.

Team Leadership and People Development

• Experience leading, managing, and developing teams of 4–10 people, including hiring and performance management.
• Ability to build and sustain high-performing, motivated teams in fast-paced, multi-disciplinary studio environments.
• Track record of developing talent and building capability within account management functions.
• Experience providing daily guidance to team members across both delivery and professional development.

Channel and Production Knowledge

• Strong working knowledge of social, digital, video, and retail media channels — and the content production workflows that support them.
• Experience overseeing integrated campaign delivery across multiple channels and markets simultaneously.
• Familiarity with AI-powered creative production and the ability to guide clients through its practical application.

Gen AI & Agentic Thinking

• Experience establishing AI quality standards and governance frameworks for a team — ensuring responsible, effective adoption across client work and internal processes.
• Ability to integrate AI across team workflows and client deliverables, with a clear understanding of where AI enhances output and where human judgement must lead.
• Experience guiding clients through AI implementation — building understanding, managing change, and demonstrating commercial value.
• Agentic leadership: a systematic, goal-oriented approach to complex business challenges — breaking problems into components, identifying optimal paths forward, and executing with clarity and adaptability.
• Guides team members in responsible AI adoption; mentors on critical evaluation of AI outputs before sharing with clients or stakeholders.
• Understanding of emerging Gen AI capabilities relevant to beauty, FMCG, and content production — with the curiosity to stay ahead and bring new thinking into the studio.

Req ID: 17198

#LI-Hybrid  

#LI-EP1

Our OutSystems practice delivers enterprise-grade, mission-critical applications for public sector and large enterprise clients. You will work closely with senior architects and consulting leaders who focus on scalability, performance, and governance, not just low-code development.

In parallel, SimplifyNext runs a strong AI and automation practice, enabling our OutSystems teams to design and deliver AI-augmented and agent-enabled workflows. If you are looking to go beyond routine application builds and work on platforms that operate at scale, this is your opportunity.

What You’ll Do

You will design and build enterprise-grade applications on OutSystems O11, including Reactive Web and Mobile solutions, taking strong technical ownership across the delivery lifecycle. This role involves translating business and functional requirements into robust technical designs, applying sound architectural and modular design principles to ensure scalability, performance, and long-term maintainability.

In this role, you will work on integrations with enterprise platforms and systems using REST / SOAP APIs, authentication mechanisms, and event-driven patterns where applicable. You will contribute to the design and implementation of CI/CD pipelines and application lifecycle management, supporting disciplined environment management, automated deployments, and reliable releases across development, test, and production environments.

You will also have opportunities to work alongside SimplifyNext’s AI and automation practice, contributing to the design and delivery of AI-augmented and intelligent workflows, such as decision support, document processing, or agent-enabled user interactions, where appropriate. Throughout delivery, you will collaborate closely with architects, stakeholders, and delivery leaders, optimise application performance, uphold coding standards and security best practices, and support production readiness and continuous improvement within the OutSystems practice.

What We’re Looking For

We are looking for engineers with a strong ownership mindset, who take responsibility for the quality and sustainability of the solutions they build. You should be able to think architecturally, making sound design decisions rather than focusing only on screen-level implementation. This role requires comfort in balancing delivery speed with quality, security, and governance. Clear communication and the ability to work effectively with architects, stakeholders, and delivery teams are essential.

Required Experience & Skills

• 7+ years of development experience with at least 4 years in OutSystems development.
• Solid understanding of application architecture, modular design, and performance optimization.
• Agile / Scrum delivery experience.
• OutSystems Professional or Expert Developer Certification (preferred, but not mandatory).
• Exposure to cloud platforms such as Azure or AWS is a plus.

Why Join Us

• Competitive salary and performance bonus
• Certification sponsorship with structured training and mentorship
• Work on large-scale, high-impact platforms, not cookie-cutter apps
• Strong engineering-led culture with senior architects and delivery leaders
• Exposure to enterprise automation, AI-enabled workflows, and platform modernisation
• Clear growth path toward Technical Lead and Architect roles, with flexibility to evolve into functional or delivery leadership roles.
• Opportunity to shape how OutSystems is delivered at scale across the ASEAN region.

 
Senior Operations Specialist (Driver Engagement) based in Bangkok, Thailand, responsible for delivering a consistently high-quality experience for customers and partners by strengthening operational standards, improving driver and fleet quality, and driving engagement across the marketplace.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
  You will be responsible for leading initiatives that enhance driver and fleet engagement while ensuring high operational standards across all touchpoints. This includes developing scalable processes and frameworks to improve quality, monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement, and driving continuous improvement 

• Drive initiatives to deliver a consistently high-quality experience for customers and partners by setting and upholding operational standards across all key touchpoints.
• Develop scalable frameworks and processes to manage and improve fleet and driver quality, while monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement.
• Identify local bottlenecks and opportunities, designing and implementing effective solutions in collaboration with central and local teams.
• Build and manage strong relationships with fleet partners to ensure alignment on business goals, performance targets, and long-term success.
• Collaborate cross-functionally with Product, Support, Legal, and Marketing to localize and implement strategic projects that support growth and sustainability.
• Foster a culture of operational excellence by supporting internal teams and partners, taking on varied operational challenges with a startup mindset, and mentoring junior team members as needed.

 
 

• You have 5+ years of relevant experience in operations, consulting, mobility, or similar fast-paced environments.
• You’re highly analytical, with a data-driven approach to problem-solving and decision-making.
• You’re detail-oriented and have a strong sense of ownership – you don’t wait to be told what to do.
• You’re a clear and confident communicator, fluent in English and Thai.
• You’re comfortable managing and engaging multiple stakeholders while adapting priorities in a dynamic environment

 Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

Get to Know the Department:

Agoda’s Global Affairs Team works on key projects to advance the organization’s critical goals on legislative and policy work, stakeholder engagement, and sustainability. Our projects guarantee Agoda continues to play a positive role in leading the industry towards the future, where sustainable travel is the norm and where customers can travel more freely. Working with Global Affairs will offer the opportunity to network, learn, and gain valuable skills at the intersection of government affairs, sustainability, and technology. You will work on aligning Agoda’s strengths with government priorities to make real positive change around the world. Through these high-priority and innovative projects, you will impact the business and the communities we operate in on a global scale.

The Opportunity:

Government Affairs at Agoda harnesses the power of travel as a global force for good. We pioneer the partnerships that build a more connected world, building key relationships with governments to unlock the economic and social power of travel. Our team of experts in public policy, international relations, and communications collaborates with officials to champion tourism as a powerful driver for growth and development. By uniting strategic vision with technical expertise, we create scalable solutions that empower more people to see the world for less. 

As Coordinator, Government Affairs you’ll play a key role in supporting the operational and strategic delivery of our team’s initiatives. Reporting to the Senior Manager of Strategic Engagement, you’ll help ensure our government-facing events and day-to-day operations run smoothly, enabling the team to work efficiently and make an impact.  

*This role is 1-year contract, based in Bangkok

What You'll Do

Operational Support 

• Assist with routine tasks such as invoice processing, vendor documentation, document filing and meeting scheduling.  

• Maintain and update databases of government, industry and institutional contacts across key markets 

• Track team activities, maintain record and support reporting and planning.  

• Coordinate between internal teams (e.g Finance, Legal, Brand) to ensure smooth operations.  

Event & Engagement Coordination 

• Support planning and logistics for government-facing events, including major sponsorships, official visits and other events.  

• Prepare materials, manage guest lists, coordinate with vendors and support on-site execution to a professional standard.  

• Handling practical arrangements such as venues, catering, travel, contracts and payments. 

Team and Process Support  

• Help develop through coordination, briefing materials, presentations and responses to government requests, ensuring communications are all aligned.  

• Provide logistical support for internal meetings, trainings and team off-sites (e.g; agendas, notes, follow ups) 

• Document and help improve team processes, ensuring events and processes can be repeated and efficient as possible.  

Required Qualifications:

• Up to 2 years’ experience in coordination, administration, events, public affairs support, or similar roles (Preferred); internships or student leadership experience are welcome.   

• Strong organization and time-management skills, with attention to detail and the ability to handle multiple tasks in parallel.   

• Good written and verbal communication skills in English; additional Asian language(s) are a plus.   

• Comfort working with productivity and AI tools and willingness to learn basic tracking and database tools.   

• Professionalism, high integrity, reliability, and cultural sensitivity when supporting engagements with governments and senior stakeholders.   

• A proactive, “can-do” attitude, with readiness to handle hands-on operational and logistical tasks in a fast-paced, international environment. 

#Bangkok

More about the role:

Senior Associate / Associate are responsible for day-to-day servicing of clients, handling of accounts assigned to them, and initiating and implementing PR activities outlined in a communications program to Burson’s standards.

What you'll do:

Account Management

• Day-to-day management of allocated accounts according to agreed program and scope of work

• Fully familiarize oneself with client’s business and the related industry, client contacts, and clients' internal communications procedures and processes

• Fully familiarize oneself with Burson client servicing standards, client report and budget procedures

• Prepare all contact reports on client meetings and timely submission of such reports to clients

• Prepare monthly activity reports detailing all activities carried out for the month for the client in question

• Ensure that all written materials to be submitted to client are accurate, error-free, well written in English or Thai and approved by a manager or director in charge of that account

• Brief third parties e.g. KOLs and influencers, collateral designers, photographers, event companies etc. fully and clearly on clients’ requirements and preferences

• Build and develop relationships with the media, KOLs and influencers

•  Experience in working and managing influencer and online campaigns.

   

Creative / Strategic Inputs

• Contribute creative and strategic inputs for client’s PR program, proposals and at client meetings

• Provide strategic counsel and advice to clients

• Proactively alert clients or the team leader on issues and events that will have an impact on client business or PR program.

• Advice and alert the team leader to emerging client issues e.g., budget, personnel etc.

• Contribute to business development pitches particularly in research and intelligence gathering

• Experience in IT or Sustainability or Consumer Goods or Automotive field is a plus.

Business Development

• Provide business development leads if you come across them

• Identify and develop new business opportunities from existing clients

   

• Contribute in business development pitches and undertake research or intelligence gathering work

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