Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts, focusing on our internal knowledge base.

As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.

We also welcome applications from all countries in the Wolt South region; Albania, Azerbaijan, Cyprus, Georgia, Malta and Kazakhstan!

Essential Duties and Responsibilities

Team Leadership and Management:

• Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.
• Scheduling of part-time team members in our internal scheduling tool.

Strategic Content Management:

• Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.
• Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.
• Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.
• Identify and implement improvement needs for our internal knowledge base

Project Implementation and Rollout:

• Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.
• Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.
• Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.

Stakeholder Collaboration:

• Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.
• Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.

Skills and Competencies

• Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.
• Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.
• Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.
• Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.
• Analytical & Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.
• Ownership & Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.
• Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. 

As our new Retail Account Manager you’ll manage and develop a portfolio of retail partners, focusing on building strong relationships, using data to drive performance, and delivering results for Wolt, our partners, and our customers.

What you’ll be doing

Day-to-day in this role you’ll:

• Develop and foster partner relationships with your portfolio of key accounts
• Conduct quarterly business reviews with partners to deepen relationships, review performance, and develop forward-looking strategies
• Determine the needs and wants of merchants, prioritize them by impact on the business, and co-create solutions
• Strategically introduce and execute on new Wolt product opportunities to broaden partnerships and increase partner revenue streams
• Drive revenue growth of Wolt and partners in your portfolio by improving venue performance through a data-based approach
• Act as a key communicator between our operations, support, marketing, and partners
• Work closely with the marketing team to plan and execute promotional campaigns that increase user acquisition and retention, drive our growth, and support partner performance
• Manage Ads sales
• Understanding of retail operations to enhance performance and identify growth opportunities
• Bring structure and hands-on contribution in a still-developing environment

Our humble expectations

• 3 to 5 years of success in account management or B2B sales with clear commercial impact.
• Strong relationship builder with excellent interpersonal skills
• Analytical mindset with experience using tools like Looker
• Basic understanding of system integrations and digital solutions
• High ownership and a team-first attitude. You manage your pipeline and seek guidance only on new or more complex work.
• Fluent in Azerbaijani, English and Russian
• CRM and sales experience are a plus

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 

We are looking for full-time (40h/week) Support Associates to join our Support team in Baku!

What you'll be doing:

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• This is a shift-based role, which means you’re going to work on morning, day, evening and even night shifts as our Customer Support operates 24/7 (some examples of the full-time shifts: morning - 06:00-15:00; 08:00-17:00, day - 12:00-21:00, evening - 18:00-03:00, night: - 21:00-06:00).
• You are fluent in Azerbaijan & Russian, and able to work in English.
• You are able to work directly from the office.

What you’ll get by joining us

• Medical insurance
• 30 days of vacation - per year.
• Indexed vacation/annual leave payment
• Wolt credits cashback benefit
• Employee assistance program
• Wolt-wide training programs
• Yearly team budgets
• Fruits and drinks at the office

The position is full-time with 40h/week. We have a few steps in the hiring process for this position. First, we will take a look at your motivation and skills based on your resume and the responses you leave to our questions below when submitting the application. Please take a moment to properly answer the questions - if you're successful in this step you'll then be invited to the interview with our hiring team. 

We will be arranging a mandatory introduction training during the first two weeks of your starting. The training will set place at our office from 9.00 to 18.00 each work day.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team and look for a full-time position, then click below to apply and get the conversation going!

We are looking for a solutions-driven Operations Team Lead to support our ride-hailing operations team in Sumqayit, Azerbaijan.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will be mainly involved in Driver Growth projects for our operations in Sumqayit, while also actively contributing to other relevant strategic areas, such as Riders, Fleets, Branding, etc.

Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

• Monitoring daily KPIs and performance of local operational processes, with a focus on strong operational execution and results.
• Analysing data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers.
• Identifying trends, risks and improvement opportunities on a local level that may impact the business or the team
• Collaborating with the Operations Manager on city and countrywide projects.
• Welcoming and onboarding driver partners - you will be the first person they meet, ensuring their training, profile creation, and keeping their documents up to date. You will play a key role in their success from day one.
• Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our drivers & partners, through the stages of drivers acquisition, conversion and activation.

•  You have a data-driven mindset, you approach problems methodically & have 2-3 years of experience in an analytical position.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Azerbaijani.
• You are skilled in data analysis using tools like Excel/Google Sheets.
• You have a strong motivation to solve problems creatively and efficiently.
• You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.