Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners utilize Geotab products by diagnosing and resolving complex hardware and software-related issues. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist your key area of responsibility will be providing technical expertise on database setup, device troubleshooting, and portal configuration while delivering product training to resellers. You will be responsible for the implementation of technical solutions via phone, chat, and email, as well as managing the return/exchange process and escalating severe concerns to management. You will also need to provide regular support for global strategic initiatives to ensure the security and confidentiality of customer data. You will need to work closely with Geotab’s internal departments, partners, and sales representatives, as well as communicate with external customers to resolve complaints.

To be successful in this role you will be a strong team player with excellent interpersonal skills and the ability to clearly communicate technical concepts in both Italian and English. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Manage, develop and deliver product service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.
• Report escalating and severe concerns/issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.

What you'll bring to the role:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Support Team Leader who will be responsible for cultivating and mentoring a high-performing team of Technical Specialists, ensuring world-class support across the Geotab ecosystem while driving operational excellence and continuous improvement. If you love coaching teams, solving complex technical challenges, and leading through change — we would love to hear from you!

What you'll do:

As a Customer Support Team Leader your key area of responsibility will be people development, technical subject matter expertise, and operational strategy. You will be responsible for leading structured one-on-one coaching sessions, monitoring team performance against SLAs through data-driven reporting, and serving as the senior point of contact for complex technical escalations. You will also need to champion global alignment across regions, spearhead the adoption of AI-augmented support tools, and translate raw performance data into clear, actionable insights for leadership. You will need to work closely with Customer Success, Field Services, Solutions Engineering, the Global Support Team, and Sales to deliver a seamless customer experience.

To be successful in this role you will be an accountability-driven coach who balances empathy with a firm commitment to excellence, leveraging frameworks such as the GROW model to align individual growth with departmental goals. In addition, the successful candidate will have strong operational data literacy, demonstrated change management experience, and the technical depth to act as a strategic bridge between support teams and product engineering.

How you'll make an impact:

• High-Impact Performance Coaching: Lead the end-to-end performance cycle by conducting regular, structured one-on-one sessions. Provide consistent, constructive feedback to align individual outputs with departmental goals, fostering a culture of transparency and continuous improvement.
• Capability & Knowledge Assurance: Accountable for the team's mastery of the Geotab ecosystem (MyGeotab, GO devices, and OEM integrations). Identify knowledge gaps through quality audits and performance data, implementing targeted strategies — such as technical workshops or peer-mentoring — to ensure the team can navigate evolving technical challenges.
• Accountability & Culture: Monitor individual performance metrics and behaviours. Proactively address underperformance through formal and informal coaching frameworks, ensuring every team member understands their direct impact on the broader customer experience and operational SLAs.
• Global Standardisation: Collaborate with international counterparts to ensure global operational delivery excellence. Share best practices and maintain alignment on support standards to provide a seamless customer experience across all geographic regions.
• AI-Augmented Workflows: Spearhead the integration and adoption of emerging AI tools within the support workflow. Focus on leveraging technology to improve response accuracy, speed, and internal efficiency, keeping Geotab at the forefront of technical support trends.
• Continuous Improvement: Proactively identify and implement new ways of working to streamline workflows and reduce friction. Act as a change agent, leading the team through the adoption of new processes and technologies with minimal disruption.
• Data-Driven Oversight: Monitor and analyse team performance against Service Level Agreements (SLAs). Build and maintain detailed reports and dashboards to track key metrics, ensuring the team remains on target.
• Strategic Representation: Act as the primary representative for the team, distilling complex operational data and technical insights into clear, actionable reports for leadership and broader business divisions.
• Security & Compliance Governance: Ensure the team strictly adheres to data protection protocols, user authentication standards, and security clearance requirements to maintain the integrity of the Geotab platform.
• Escalation Management: Serve as the senior point of contact for complex technical or customer service escalations, ensuring professional, timely, and definitive resolutions for high-priority issues.
• Installer Stakeholder Management: Manage relationships with installer stakeholders as key customers. Ensure they receive the high-level technical support and documentation required for successful hardware and software deployments.
• Product Advocacy: Provide expert-level guidance on the Geotab product suite, acting as a bridge between the support team and product engineering to advocate for product improvements based on customer feedback trends.

What you'll bring to this role:

• An equivalent combination of education (e.g., Computer Science, IT, or Business Management) and/or significant work experience in a related field is required.
• Minimum of 3–5 years in a technical support or engineering-led environment, ideally within the telematics or SaaS industry, with at least 2–3 years of experience in a formal team leader/supervisory role, with a proven track record of managing direct reports and hitting operational targets.
• Expert knowledge of performance management frameworks and coaching methodologies (such as the GROW model); ability to lead technical teams, manage performance, and drive engagement in a fast-paced environment.
• Highly proficient in operational analysis, with the ability to build and interpret reports using tools such as Salesforce, Google BigQuery, or similar BI platforms to drive decision-making.
• Demonstrated experience in leading teams through process changes and the adoption of new technologies, including AI-driven solutions and automated workflows.
• Exceptional presentation and interpersonal skills, with the ability to build bridges across different time zones and communicate complex technical data to non-technical stakeholders.
• A focus on building cross-functional relationships and maintaining global alignment to achieve unified business goals.
• Proficiency in Google Workspace; Salesforce and Jira are an advantage.

Network Operations Engineer I

As a Network Operations Engineer at Sony Interactive Entertainment, you will help operate and evolve a global, high-capacity backbone network connecting data centers, studios, cloud platforms and core production infrastructure that power PlayStation experiences.

This role is suited to early-career engineers with 1–2 years of hands-on experience who are looking to build deeper expertise in large-scale networking. As a junior engineer you will have the opportunity to learn from the best to grow your skill set, with plenty of opportunities to provide feedback on architecture, automation, operations, or any other areas that interest you.

Core Responsibilities

• Operate and support a global production network, including incident response, change execution, maintenance, and assisting with deployments and continuous network improvements.
• Troubleshoot connectivity issues across backbone, data centre, and cloud environments
• Monitor network performance using telemetry and analysis tools (e.g. sFlow, IPFIX) and assist in identifying and resolving issues
• Contribute to operational procedures, documentation, and runbooks
• Participate in regional shifts to ensure 24-hour network coverage within a follow the sun model
• Participate in an on-call rotation during weekends (up to 12-hour per day)

 Required Skills & Experience

• 1–2 years of relevant hands-on experience in network operations, engineering, or a related field
• Solid understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, subnetting)
• Practical exposure to routing protocols (e.g. OSPF, IS-IS, or BGP concepts)
• Experience working with network devices (routers, switches) in a production environment
• Ability to troubleshoot issues methodically and communicate findings clearly
• Familiarity with version control systems (e.g. Git)
• Proven ability to work effectively within a team environment

Desirable Skills

• Exposure to technologies such as MPLS, BGP, IPv6, or VPN services
• Experience with Linux systems or scripting (Python or similar)
• Exposure to network monitoring, telemetry, or observability tools

This role offers the opportunity to work on real production infrastructure while continuing to grow technical depth in a collaborative and highly experienced engineering team.

The Role…

At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists and duties
• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
• Complete all check out reports at the end of each shift and have it double checked and signed by management
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide option
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Assist runners and bussers when possible with expo and service bar tickets to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Technical Information and Content Specialist (Contract, On site) 

Location: Adelaide, South Australia 

About Sony Interactive Entertainment 

Sony Interactive Entertainment (SIE) is at the forefront of innovation in the gaming industry, powering PlayStation experiences for millions of players worldwide. The Technical Operations team is responsible for the infrastructure and tools used throughout the organisation to deliver amazing customer experiences. 

Join the Technical Operations Team, where you’ll help build and document the backbone that keeps PlayStation running seamlessly. You’ll collaborate with brilliant engineers, global teams and creative thinkers to make complex systems clear, usable and future-ready. 

If you have a passion for technology, clarity and storytelling, and you thrive at the intersection of technical depth and communication, this is your chance to make your mark at one of the most iconic brands in the world. 

Responsibilities 

• Assist with the organisation, upkeep, and creation of internal technical documentation relating to areas such as data centres, internet networks, cloud and on-premises compute/virtualisation platforms, and project management. 

• Organize existing documentation – Discover, review and organize existing documentation. Edit and streamline, identify gaps, lead efforts to ensure accuracy and consistency of documentation across the division. 

• Collaborate with key stakeholders, global cross-functional teams , and internal business users to define, support, guide, and maintain documentation standards and requirements. 

• Translate complex systems into clear, accessible “how-to” guides for a wide range of technical audiences. 

• Provide proactive guidance and support to engineers by writing or assisting with writing internal technical documents, standard operating procedures and other software, systems or network related documentation. 

• Draw and maintain technical diagrams to support operational documentation. 

• Review and maintain various document and presentation templates. 

Skills and Knowledge 

• BS/BA in Technical Communication, English, Computer Science, or equivalent preferred. 

• 3+ years of relevant experience in a Technical Documentation or related role, in addition to an IT, network, software development or related field. 

• Strong general technical skills. 

• Experienced with using Atlassian Confluence and Jira. 

• Comfortable with using, interpreting, and documenting terminal commands in Unix-like operating systems, software code in code repositories like GitHub and GitLab, and network infrastructure configuration. 

• Strong knowledge and technical understanding of internet networks, data centres, cloud and on-premises infrastructure, and other related areas. 

• Experience in designing visual assets such as workflow charts, diagrams, banners, images and presentations. 

• Meticulous, with a sharp eye for consistency, grammatical errors and ambiguities. 

• High competency with written and spoken English. 

• Excellent communication and presentation skills – facilitate collaborative and instructional sessions, provide strong clear guidance and support. 

• Curious, eager to learn, and not afraid to ask questions. 

• Proficient in taking and organizing notes; ready to answer questions on-demand. 

Additional attributes 

• Experience working alongside global operations teams across different time-zones and countries. 

• Familiarity and/or competency in languages other than English, such as Japanese. 

• Professional experience as a Business Systems Analyst 
• Familiarity or experience in graphical design, using applications such as Adobe Photoshop or Illustrator. 

About the Role

Sony Interactive Entertainment’s Global Network Engineering Team (NetTeam) designs, manages, and supports global IP networks that underpin our world-class gaming and corporate services, including:

• PlayStation Plus Game Streaming (Cloud Gaming subscription service)
• SIE Backbone Services (SBS) including SIE Global Corporate Network (SGCN) inter-office, Data Center, VPN (Layer 2/3), Cloud (AWS DX, others), and Internet connectivity for SIE offices worldwide
• Static content delivery services for game downloads and PlayStation Network (PSN) updates.  

With the NetTeam’s ongoing growth, we are looking for a highly experienced Principal Network Planner to become part of NetTeam. This presents an outstanding opportunity to direct and manage global planning and sourcing activities, impact network strategies, and guarantee the best possible player experience and corporate network performance.

This is an exciting opportunity to work with one of the most respected gaming brands in the world. You’ll contribute to the backbone that powers PlayStation’s global gaming experiences, driving innovation and delivering outstanding network performance for millions of players worldwide!

Primary Purpose

The Principal Network Planner will act as NetTeam’s lead for sourcing, negotiating and contracting network capacity for our global IP networks in the key areas of:

• Edge connectivity (peering, IP transit, IXs)
• Telecommunication circuits (dark fiber, wavelengths)
• Colocation facilities
• Content delivery networks

Key Responsibilities

Vendor Management & Strategy

• User your extensive global network to engage executive leaders within our vendor community to actively manage relationships, drive deliverables, and lead negotiations on commercial terms and service agreements
• Influence network connectivity strategies and build future sourcing initiatives
• Represent NetTeam at industry forums and maintain strong market knowledge
• Manage vendor commercial agreements and performance

Technical Leadership & Development

• Provide expert mentorship on global network builds, IP/VPN, BGP, and data planning.
• Represent NetTeam in technical discussions with collaborators and cross-functional teams
• Drive decisions to improve reliability, scalability, and performance
• Innovate processes, metrics, and workflows to optimize global network initiatives
• Deliver low-latency, highly reliable services to our customers

Capacity Planning & Continuous Improvement

• Assess network capacity trends, forecast future needs, and model growth or failure scenarios
• Develop regional and service-specific roadmaps aligned with business requirements
• Design and then secure services to establish points of presence (PoPs) in new countries or expand services in established regions
• Continuously optimise cost, service levels, and operational efficiency

Key Relationships

• Internal: Network Engineering, Data Center Sourcing, SIE Business Intelligence, global SIE WAN/LAN/IT groups
• External: International vendors, hyperscalers, telecom providers, industry peers

Minimum Requirements

Education & Qualifications:

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering, or equivalent experience

Experience & Skills

• 25+ years in hyperscaler, telecom, cloud, or internet exchange environments
• Proven track record in network engineering, architecture, or strategic sourcing
• Experience managing multiple international vendors and high-spend portfolios (>$80M/year)

Proficiencies

• Expert knowledge of network engineering principles, scalability, performance, and cost management
• Experience with forecasting, demand planning, and participation in global network standards
• Strong problem-solving skills in complex and ambiguous environments
• Personal drive, resilience, creativity, collaboration, integrity, and excellence
• Outstanding communication skills, able to influence teams and collaborators at all levels
• Mentorship experience for junior and senior network planners and engineers
• Ability to lead across multiple organizational layers

Other Requirements

• Willingness to travel internationally
• Flexibility to work outside standard hours to coordinate with global suppliers

The role…

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House, a Barback is responsible for assisting the bartenders in providing quality service to all guests who come to Soho House. As a Barback, you will create efficiency behind the bar by ensuring all items are stocked and easily accessible for quick access and delivery to guest. A Barback, is responsible for cleaning the bar, preparing garnishes, ensuring the bar is well stocked with napkins, ice, straws, glassware, garnishes, and all other necessities, and taking on other duties to support Bartenders and ensure that the bar operates smoothly.

A successful Barback, is knowledgeable about menu items, attentive and focused on providing the best possible service in a fast-paced environment. A Soho House Barback is an integral part of what keeps our bars running smoothly and if you have great intuition and a passion for all thing’s beverage, this could be the position for you!

Main Duties

• Upkeep of bar and support of the bar staff to ensure all guests receive a positive and memorable experience
• Assist bartenders and management team in maintaining the bars presentation and approachability for guests
• Stock bar(s) with alcoholic beverages including spirts, liquor, wine, beer, garnishes, and drink mixes
• Stock bar(s) with non-alcoholic beverages including soda, juices, and carbon dioxide at bars
• Stock liquor room with all supplies including liquor, beer, wine, dry goods, soda, etc
• Maintain cleanliness of liquor rooms, beer coolers, and bars including sweeping, mopping, trash removal, etc
• Ensure all member, guest and private events/functions are set up for anticipated volume and forecasted business levels; including stocking alcoholic and non-alcoholic beverages and paper products
• Replenish paper goods (i.e., cups, napkins, etc.) at bars
• Help with inventory and advise on areas that require replenishment through purchase orders
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• 1+ year working in F&B operation or eager to learn and passionate to deliver results
• Ability to understand and follow written and verbal instructions
• Detail oriented and thrive in fast-paced environment
• Basic verbal communication skills.
• Ability to multitask and work and works well under pressure

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

About us

Woolpert is a global leader in Architecture, Engineering, and Geospatial (AEG), with a deep rooted and growing presence across Australia, building on our rich heritage as AAM. We are recognised as a Top 100 Global Design and Geospatial firm, Woolpert delivers leading-edge solutions in aerial mapping, surveying, and digital solutions for some of Asia-Pacific’s largest resources, infrastructure and environmental projects.

The ’Woolpack’ fosters a culture of innovation, inclusion, and ownership—exemplified by our celebrated Principal Program, which offers all employees, regardless of role or employment type, the opportunity to become company owners and share in the company’s growing success. This program rewards leadership, high performance, and initiative, and is a cornerstone of Woolpert’s commitment to empowering its people and expanding diverse leadership.

The opportunity with us as a permanent full time Consultant (Advisory Geospatial)

We are looking for a Consultant (Advisory Geospatial) to join our high performing Strategic & Advisory team. Reporting to the Vice President & Director of Advisory & Innovation, Woolpert Asia Pacific & Middle East, you will be delivering strategic geospatial advisory and consulting services to clients across government, infrastructure, utilities, environment, and private sector markets. This role can be based in any of our offices across Australia - Melbourne, Sydney, Adelaide, Perth, or Brisbane; or New Zealand.

You will be:

• Providing and delivering geospatial insights to support various advisory projects across geography, geospatial analysis, and GIS technologies.
• Collaborate closely with Woolpert’s Geospatial Advisory and Innovation team to successfully deliver proposals and projects on time and within budget.
• Partner with senior leaders across research organisations, NGOs, and government agencies—locally and internationally—to provide trusted advice on geospatial strategy, policy, roadmaps, and program delivery.
• Interpret data from a variety of disciplines and use your knowledge and understanding to develop and deliver client-focused solutions, with the opportunity to generate improved solutions to complex problems and resolving complaints using creativity, reasoning, and experience.

We’re looking for someone who has:

• Undergraduate degree in a Spatial Information or Spatial Science discipline such as GIS, Surveying, Computer Engineering, Civil Engineering, Applied Science, Geography etc.
• 2-5 years of experience working in a strategic advisory/consulting focus role within the spatial information sector.
• Excellent communication skills, both written and verbal, with the ability to explain complex geospatial concepts to non-technical stakeholders, and experienced in developing, managing and delivering projects.
• Strong knowledge of geospatial concepts, theories, and techniques, with proficiency in using GIS software (e.g., ArcGIS, QGIS) and geospatial databases.
• Familiarity with geospatial data formats, such as shapefiles, GeoTIFF, and KML and good understanding of spatial analysis, including spatial statistics, network analysis, and geoprocessing.

Desirable qualification:

• Bachelor's or Master's degree in Geography, Geomatics, GIS, Environmental Sciences, or a related field.
• Relevant professional certifications or industry affiliations.

Woolpert Benefit:

• Want to earn long-term rewards that reflect your impact? Woolpert’s Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success.
• Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company.
• Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income.
• Thinking of advancing your studies? Woolpack members wanting to continue their formal education with role related courses have access to reimbursements and study leave options to assist with their studies.
• Need flexibility with where you work? Subject to operational requirements Woolpert offer flexible work arrangements.
• Looking after your wellbeing? Woolpert employees and their immediate family members have access to our confidential Employee Assistance Program, along with our discounted voluntary corporate health insurance through Bupa.

#LI-Hybrid

We value diversity and inclusion at Woolpert and are committed to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from First Nations peoples.

As this is a full-time role, this role requires individuals with Full Working Rights in Australia. Only shortlisted candidates will be contacted.

If you believe you might be a good fit and would like to join our Woolpack, click on the APPLY NOW button to submit your application. If you don’t meet all the preferred qualifications for this position, we encourage you to still apply!

About us (Woolpert)

Woolpert is a global leader in Architecture, Engineering and Geospatial (AEG), with a longstanding and expanding presence across Australia. Building on our rich heritage as AAM, we deliver cutting edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects – standing and expanding presence across Australia. Building on our rich heritage as AAM, we deliver cutting‑edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects.

Our culture—known as the Woolpack—is built on innovation, inclusion, and ownership. Through our Principal Program, every team member could become a company owner and share in our collective success. Woolpert has proudly been certified as a Great Place to Work® for the ninth time.

The opportunity with us as the Support Consultant

Woolpert’s Digital Delivery Team is looking for a Support Consultant! You may choose to be based in our Brisbane, Perth, Melbourne, Sydney or Adelaide office for this hybrid role.

Reporting to the Project & Support Manager, the role gives you the opportunity work with customers to resolve technical support cases raised through our geospatial help desk.

As a Support Consultant at Woolpert, you will:

• Be a trusted point of contact for our customers, resolve first and second level software support requests with confidence and care.
• Manage customer phone calls and e-mails through our Helpdesk system and liaising with internal staff to triage and resolve technical support issues.
• Investigate, troubleshoot, and resolve software issues across our geospatial platforms, including VertiGIS Geocortex and Esri ArcGIS.
• Providing regular reporting on support KPIs.

We’re looking for someone who has:

• Tertiary qualifications or equivalent in IT, computer science, software engineering or geomatics.
• Hands‑on experience supporting Microsoft‑based environments, including Windows OS, Active Directory, and common desktop or server applications.
• A solid understanding of core networking concepts such as IP addressing, DNS, firewalls, and basic diagnostics.
• Experience identifying and diagnosing issues in web‑based applications, including understanding how HTTP/HTTPS requests, responses, and authentication flows work.
• Excellent communication skills and the ability to collaborate effectively with customers and internal stakeholders at all levels.

The team does consider the below desirable experience, so do let us know if you have any of the following!

• Exposure to reading or writing code in any language, with an understanding of logic, variables, and error handling.
• Experience with scripting or automation (e.g. batch files or PowerShell) to support repeatable tasks or diagnostics.
• Familiarity with GIS and/or CAD applications, particularly Esri ArcGIS and VertiGIS, or a strong interest in developing skills in spatial technologies.
• Knowledge of corporate or cloud networking environments, including on‑premises to cloud connectivity and common security controls.

Desirable qualifications are:

• Current Driver’s licence 
• Current passport 

Woolpert Benefits

• Want to earn long-term rewards that reflect your impact? Woolpert’s Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success.
• Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company.
• Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income.
• Thinking of advancing your studies? Woolpack members wanting to continue their formal education with role related courses have access to reimbursements and study leave options to assist with their studies.
• Need flexibility with where you work? Subject to operational requirements Woolpert offer flexible work arrangements.
• Looking after your wellbeing? Woolpert employees and their immediate family members have access to our confidential Employee Assistance Program, along with our discounted voluntary corporate health insurance through Bupa.

#LI-Hybrid #LI-PM1

We value diversity and inclusion at Woolpert and are committed to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from First Nations peoples.

As this is a full-time role, this role requires individuals with Full Working Rights in Australia. Successful candidate is required to go through a National Police Background Check (covered by Woolpert), and only shortlisted candidates will be contacted.

If you believe you might be a good fit and would like to join our Woolpack, click on the APPLY NOW button to submit your application. If you don’t meet all the preferred experience for this position, we encourage you to still apply!

About the Position

This role reports to the Head of Solutions. The main responsibility is to lead, manage, and operate the Pre-sales activities for Energy Exemplar's in the ASEAN region.

The Solutions Lead is responsible for developing and implementing strategies that aim to drive business growth and innovation in the region. To achieve this, they work closely with both internal and external stakeholders to plan and implement processes supporting service delivery and product innovation.

Primary Responsibilities

The following list is provided to set an expectation of the ‘core’ responsibilities of the role, but is not intended to be an exhaustive list that covers all tasks that may be required on a day-to-day basis. As a rapidly growing business, it should be expected that the role and associated tasks are likely to evolve over time and that there will be situations where tasks not listed below will need to be undertaken to support region and business growth initiatives.

• Develop and execute ASEAN GTM strategy and account plan for all existing and new accounts, execution including marketing support activities, pre-sales demos, professional service delivery. It is expected that the plan should support the ASEAN Sales team in the coordination and allocation of resources to achieve business objectives

• Lead a high-performance Solutions team in ASEAN, comprising Energy and Data Analysts.
• Build an environment that supports true innovation, thought leadership and best practice sharing.
• Provide leadership and coaching to the Solutions team based on knowledge of industry and vertical market trends, regional business economics and strategic issues.
• Engage with high-level customer and partner decision makers to understand customer business issues and bring the right resources to develop, propose and implement sound technical solutions.
• Collaborate with key stakeholders from across the business to support the end-to-end process from sales through to delivery, ensuring robust processes and procedures are in place for seamless delivery of Energy Exemplar’s services.
• Maintain strong relationships with key customers to facilitate the ongoing flow of information concerning current and new solution needs, product development initiatives and market conditions that impact solution and product development.

Candidate Requirements & Qualifications

• 8+ years of experience with Energy Modeling and Power Market Analysis
• 2+ years of team and people management experience
• Minimum of 3+ years’ experience working in Utility, TSO with PLEXOS or similar simulation software tool
• Demonstrated experience in building fundamental energy models including Electricity Markets, Gas Systems, Renewable Energy, and emerging technologies like Hydrogen and Ammonia
• Strong delivery record on projects in the areas of net-zero, decarbonization and solutions for new energy technologies in APAC context
• Excellent spoken and written communication skills
• Ability to communicate in multiple languages is beneficial
• High level of emotional intelligence
• Ability to communicate complex subject matter in an easy-to-understand manner
• Strong commercial awareness
• Top-down approach to problem solving with ability to see the big picture
• Strong interpersonal presence and skills with demonstrated ability to build rapport
• Strong listening and presentation skills
• Ability to multi-task, prioritise and manage time effectively
• Self-driven, results-orientated with a position outlook and focus on quality
• Sense of urgency for individual, team and region goal achievement