• Lead, coach, mentor, and manage a team of BDRs/cold callers.
• Monitor daily activity levels, including calls, emails, and other outbound prospecting efforts.
• Ensure BDRs consistently follow approved sales processes, scripts, and best practices.
• Track team performance against key metrics such as calls made, conversations held, appointments booked, and conversion rates.
• Conduct regular call monitoring, quality reviews, and coaching sessions.
• Motivate the team to achieve individual and team targets.
• Identify performance gaps and implement performance improvement plans where necessary.
• Assist with the recruitment, onboarding, and training of new BDRs.
• Prepare regular reports on team performance and provide recommendations for improvement.
• Collaborate with management to optimize outreach strategies and operational processes.

Requirements

• Minimum of 5 years of experience in outbound sales, business development, lead generation, or a call center environment.
• At least 3 years of experience leading or supervising a team.
• Proven track record of achieving appointment-setting or sales targets.
• Strong coaching, leadership, and people management skills.
• Excellent verbal and written English communication skills.
• Strong organizational skills with the ability to monitor multiple performance metrics.
• Proficient in CRM systems and Microsoft Office or Google Workspace.

Advantageous Experience/Skills:

• Experience in the travel industry is an advantage but not required.