Position Overview

The Programme Lead is accountable for end-to-end planning, coordination and delivery of the content operations programme. The role owns the integrated roadmap across DX content workstreams, ensuring all activity is aligned to fixed website and vehicle launch dates while maintaining delivery quality, governance discipline and cross-functional control.

Key Responsibilities:

• Own the overall content programme plan and maintain the integrated roadmap across UX, content, configurator, development and market activity.
• Manage delivery against fixed website and vehicle launch milestones, ensuring all workstreams remain on track.
• Run programme governance routines, including RAID management, status reporting, dependency tracking and escalation management.
• Maintain the master launch calendar covering website launches, vehicle launches and key readiness milestones.
• Define and oversee cut-over plans, launch sequencing and hypercare arrangements for each major release.
• Coordinate cross-stream and cross-market activity in the run-up to launch dates, ensuring clear ownership and timely execution.
• Lead readiness assessments and go/no-go decision forums, ensuring risks, blockers and mitigations are clearly understood.
• Work closely with functional leads to resolve issues, manage interdependencies and protect delivery quality.
• Drive post-launch review activity and embed lessons learned into future launch planning.

Requirements:

• Strong programme leadership experience in large, cross-functional digital or content operations environments.
• Proven ability to manage integrated plans across multiple workstreams with fixed delivery dates.
• Strong governance capability, including RAID management, decision tracking and executive reporting.
• Experience supporting website launches and product or vehicle launch cycles.
• Experience working in multi-market or international delivery environments.
• Knowledge of content operations, localisation or market engagement models.
• Experience coordinating complex launches, releases or transformation milestones involving multiple stakeholders.
• Excellent stakeholder management skills, with the ability to influence senior leaders, delivery teams and market representatives.
• Strong organisational skills with the ability to balance strategic oversight and operational detail.
• Sound judgement in risk assessment, issue resolution and go/no-go decision support.
• Clear communication skills, both written and verbal, with the ability to drive alignment across distributed teams.

Desirable skills:

• Experience working across digital content, UX and product configuration programmes.
• Familiarity with hypercare planning, cut-over management and launch readiness frameworks.

Benefits: 

On top of a competitive salary, you can expect a whole load of perks:

·      25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

·      Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.

·      Pension Scheme – helping you save towards your retirement home in the sun!

·      Corporate Medical Cash Plan – claim back the cost of your medical treatments.

·      Smart Working Options – spend up to 40% of your working week from home.

·      So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

·      Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.

·      Cycle to Work Scheme – save on the cost of biking to work.

·      Monthly Employee Awards - Employee of the Month programme with £250 bonus

·      Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!

·      Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

·      Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.

·      Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

 
We Value Diversity

 We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.