This role is for one of the Weekday's clients

Salary range: Rs 3000000 - Rs 4000000 (ie INR 30-40 LPA)

Experience: 4+ yrs

Location: Gurgaon, Haryana, India

Job Type: Full-Time

We are looking for an experienced Operations Manager to oversee and optimize end-to-end business operations across multiple restaurant outlets. This role is responsible for ensuring operational excellence, delivering exceptional customer experiences, maintaining quality and compliance standards, and driving business performance. The ideal candidate will lead cross-functional teams, streamline operational processes, and implement best practices that enhance efficiency, profitability, and service consistency while supporting business growth.

Requirements

Key Responsibilities

• Oversee daily operations across multiple outlets to ensure smooth and efficient business performance.
• Drive operational excellence by implementing standardized processes, SOPs, and quality control measures.
• Monitor key operational metrics, identify improvement opportunities, and implement corrective actions.
• Lead, mentor, and manage outlet managers and operational teams to achieve performance goals.
• Ensure exceptional customer service by maintaining high standards of hospitality and guest satisfaction.
• Coordinate with procurement, supply chain, kitchen, and support teams to ensure uninterrupted operations.
• Manage inventory levels, vendor relationships, and operational costs while minimizing wastage.
• Ensure compliance with food safety regulations, hygiene standards, statutory requirements, and company policies.
• Analyze business performance through regular MIS reports, operational dashboards, and performance reviews.
• Plan workforce requirements, monitor productivity, and support employee training and development initiatives.
• Drive process improvement initiatives to enhance efficiency, profitability, and overall customer experience.
• Collaborate with leadership teams to support business expansion, new outlet launches, and operational projects.

What Makes You a Great Fit

• Proven experience in operations management within the restaurant, hospitality, food service, or retail industry.
• Strong understanding of multi-unit operations, process optimization, and business performance management.
• Demonstrated ability to lead large teams while fostering accountability, collaboration, and high performance.
• Excellent knowledge of customer service standards, operational compliance, and quality management practices.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Experience in inventory management, vendor coordination, cost control, and operational planning.
• Proficiency in preparing operational reports, MIS dashboards, and performance analysis.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to thrive in a fast-paced, customer-focused environment while managing multiple priorities effectively.
• A proactive mindset with a strong focus on continuous improvement, operational excellence, and delivering measurable business results.