Jobs Companies Xcellink Pte Ltd OpenText ECM Functional Consultant

About this OpenText ECM Functional Consultant role at Xcellink Pte Ltd

Xcellink Pte Ltd · Singapore, Singapore, Singapore

Responsibilities:

  • Lead the end-to-end functional design and delivery of OpenText Enterprise Content Management (ECM) solutions, ensuring compliance with project scope, timelines, and quality standards.
  • Facilitate client workshops to elicit detailed business requirements, process flows, and functional needs.
  • Translate business requirements into clear functional specifications, use cases, and solution designs.
  • Configure and customize OpenText modules (e.g., Content Server, Extended ECM, Documentum) including metadata models, workflows, permissions, and integrations.
  • Design and implement document lifecycle management, access controls, and retention policies in alignment with regulatory and security requirements.
  • Conduct functional testing, user acceptance testing (UAT) support, and solution validation to ensure system functionality meets business objectives.
  • Provide advanced troubleshooting and performance optimization for OpenText solutions, working closely with technical teams on defect resolution and system enhancements.
  • Prepare functional documentation, training materials, and operational guides for business users and administrators.
  • Mentor and guide junior consultants, assigning tasks and monitoring progress in functional workstreams.
  • Coordinate with project managers, technical leads, and stakeholders to ensure smooth project delivery and issue resolution.
  • Stay current on OpenText product updates, security compliance requirements, and ECM best practices, advising clients on potential improvements.

Requirements

  • Proven experience as a Functional Consultant in OpenText ECM solutions.
  • Strong understanding of ECM concepts, workflows, metadata management, and integration patterns.
  • Experience with client engagement, requirements gathering, and solution documentation.
  • Ability to work on projects requiring Security Cat 2 clearance in Singapore.
  • Strong problem-solving skills and ability to manage multiple priorities.
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About Xcellink Pte Ltd

The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.

Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity and scale that we care about at Xcellink. Even for a single professional resource or a short term project, as long as it is mission-critical and strategic to our clients’ success, we make it our prerogative to offer our best solutions and services available.

Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.

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