Marketplace Manager

Based: High Wycombe with hybrid working available

Term: Permanent, full time

Salary: £30000 - £40000 pa + excellent benefits

Role Overview

The Marketplace Manager is responsible for overseeing day‑to‑day operational performance across our third‑party marketplaces. Reporting to the Head of eCommerce, this role ensures that listings, order flows, fulfilment processes, and channel performance are optimised to deliver a seamless customer experience and strong commercial results.

Initially focusing on Reverb, eBay, and Amazon Seller Central, the Marketplace Manager will also play a strategic role in scoping, onboarding, and scaling additional marketplaces as the business expands its multichannel footprint.

Key Responsibilities:

Marketplace Management

• Own the operational performance of our 3PM channels (Reverb, eBay, Amazon Seller Central)
• Maintain accurate product listings, pricing, content, and stock availability
• Monitor marketplace compliance, ensuring all policies and service-level requirements are met
• Optimise marketplace workflows, identifying opportunities to automate and improve processes
• Analyse marketplace performance and provide regular reporting to the Head of eCommerce
• Work closely with marketplace CSMs to drive commercial opportunities
• Working closely with our Key Account teams, effectively manage Amazon Seller Central (3P) development alongside Amazon Vendor Central (1P) selling

Marketplace Operations

• Support smooth end-to-end D2C order flow, from purchase through fulfilment
• Work closely with Operations and Customer Support teams to resolve issues and improve SLAs
• Identify friction points across customer journeys and implement operational improvements

Expansion & Enablement

• Evaluate new marketplace opportunities and provide recommendations
• Lead the operational setup of new channels, including integrations, listings, and workflow design
• Develop scalable processes and documentation to support future growth

Cross‑Functional Collaboration

• Collaborate with Marketing, Operations, D2C and Customer Support to ensure consistency of product content across all 3PM channels
• Work with Finance on marketplace fees, reporting accuracy, and reconciliation
• Support Marketing and Operations with demand planning and fulfilment efficiency

Key Skills & Experience Required:

• Proven experience managing online marketplace operations (e.g., Amazon, eBay, Reverb, Walmart, Mercado Libre, TMall)
• Experience managing Amazon 3P selling, alongside 1P selling
• Strong understanding of D2C eCommerce processes, fulfilment workflows, and digital trading
• Analytical mindset with the ability to interpret data and drive decision‑making
• Excellent organisational and project management skills
• Experience implementing new platforms, tools, or channels is a plus

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, TiMax and OutBoard. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including four Queen's Awards for Enterprise and the AIM Company of the Year Award 2021.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free breakfast/lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.