We are seeking an IT Operations & Systems Administrator to provide hands-on support for day-to-day IT operations, Microsoft 365 administration, endpoint management, and service desk activities. Working closely with the IT Manager, this role will ensure reliable IT services, maintain accurate documentation and asset records, support cybersecurity and compliance initiatives, and drive continuous improvements in IT processes and user support.

• Provide first-line IT support for users, devices, applications, and access requests.
• Administer Microsoft 365 services, including user accounts, permissions, Exchange Online, Teams, SharePoint, and OneDrive.
• Manage identity and access processes, including onboarding, offboarding, MFA, and permission reviews.
• Troubleshoot and maintain endpoints, software, hardware, and connectivity issues while tracking assets and licences.
• Manage and resolve support requests through Jira Service Management or similar ITSM platforms.
• Maintain accurate IT documentation, records, knowledge articles, and standard operating procedures.
• Support vendor coordination, incident and change management, cybersecurity, compliance, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Cyber Security, or a related field is preferred, with 5+ years of experience in IT support, systems administration, or IT operations.
• Strong experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and licence management.
• Proficiency with Microsoft Entra ID, MFA, access control, onboarding/offboarding, and user lifecycle management.
• Hands-on experience with Jira Service Management or similar ITSM platforms, as well as Windows endpoint support and troubleshooting.
• Knowledge of endpoint management, software deployment, patching, asset administration, and IT operational best practices.
• Exposure to Microsoft security tools, cybersecurity controls, ISO 27001, and general networking concepts is advantageous.
• Excellent communication, organisation, and stakeholder management skills, with a proactive and detail-oriented approach to IT support.

Benefits

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home 
• Monday to Friday 7:30 AM to 4:30 AM AEST/AEDT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success 

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. 

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.  

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. 

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.