· Support installation, configuration, and maintenance of infrastructure agents across Linux and Windows

environments ensuring standardization and security compliance

· Perform system administration tasks including OS-level configuration, patching, hardening, and agent lifecycle

management

· Deploy and manage enterprise tools such as monitoring agents, endpoint management solutions, backup

agents, and security tools (e.g., SIEM, EDR)

· Ensure compliance with SAMA, NCA, PDPL, and NDMO cybersecurity and data protection requirements

during installation and configuration activities

· Execute Infrastructure operations aligned with ITIL processes including Incident, Problem, and Change

Management ensuring proper documentation and approvals

· Monitor system health, performance, and availability through enterprise monitoring tools and proactively

remediate infrastructure issues

· Assist in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities including testing, failover

validation, and recovery execution

· Collaborate with vendors and internal teams for troubleshooting, upgrades, and deployment of infrastructure

components

· Maintain accurate operational documentation including configuration baselines, deployment procedures, and

knowledge base articles

· Perform root cause analysis (RCA) for infrastructure incidents and implement preventive measures

· Support automation initiatives using scripting (e.g., PowerShell, Bash) to enhance efficiency and reduce

manual effort

· Ensure secure configurations and adherence to baseline standards including patching, vulnerability

remediation, and access controls

Requirements

· Bachelor’s degree in Information Technology, Computer Science, or related field

· 4–8 years of experience in infrastructure administration or system administration within enterprise environments,

preferably in banking

· Hands-on experience with Linux and Windows OS including installation, configuration, and troubleshooting

· Experience in deploying and managing infrastructure agents such as monitoring, backup, patching, and endpoint

security tools

· Familiarity with regulatory frameworks including SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO standards · Exposure to ITIL framework and operational processes including Incident, Problem, and Change Management · Experience in supporting Disaster Recovery and Business Continuity operations · Basic experience working with vendors and managing support cases · Knowledge of virtualization platforms, cloud environments, or enterprise infrastructure tools is preferred · Experience in production support environments with defined SLAs and KPIs.