Jobs Companies Xcellink Pte Ltd DC Support Specialist

About this DC Support Specialist role at Xcellink Pte Ltd

Xcellink Pte Ltd · Singapore, South West, Singapore

We are in search of talented and aspiring DC Support Specialist to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations.

Requirements

  • Prepare shift schedule for Operations Team;
  • Handle team resource management (leave management, attendance management, roster planning, etc.);
  • Conduct interviews and selection of potential candidates for Operations team;
  • Conduct training programs for new operators;
  • Be the escalation point for DC Level 1 Service Operations team;
  • Monitor the sufficiency and operability for daily operation tasks;
  • Generate daily, weekly and monthly operation reports;
  • Generate and present monthly performance reports of the Operations team;
  • Initiate service improvement plans for the Operations team; and
  • Any other tasks as assigned by your Supervisor/Manager.
  • Qualifications that are relevant in IT support, Data Centre
  • 5 years of Data Centre Experience
  • 3 years in Team Lead role or relevant experience
  • Good customer care and communication skills.

Benefits

  • Opportunities for professional development and career growth
  • Collaborative and supportive work environment

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About Xcellink Pte Ltd

The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.

Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity and scale that we care about at Xcellink. Even for a single professional resource or a short term project, as long as it is mission-critical and strategic to our clients’ success, we make it our prerogative to offer our best solutions and services available.

Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.

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