About this Customer Success Manager, Customer Delivery & Success role at Inovalon
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions. We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination.
This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes. Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets.
What You'll Do
Build Trusted Customer Relationships
- Serve as the primary point of contact for assigned customer accounts.
- Develop strong relationships with customer stakeholders across business and technical functions.
- Understand customer goals and help align our solutions to their evolving needs.
- Lead regular customer meetings, business reviews, and strategic discussions.
Drive Customer Success
- Monitor customer health and engagement.
- Identify risks and opportunities to improve customer experience.
- Support customers throughout their lifecycle, from onboarding through ongoing utilization.
- Partner with customers to ensure they achieve value from their investment.
Coordinate Successful Delivery
- Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.
- Communicate timelines, milestones, and changes effectively.
- Proactively identify and address risks that may impact customer outcomes.
- Ensure customers remain informed and supported throughout delivery processes.
Manage Issues and Escalations
- Coordinate resolution efforts for customer concerns and operational issues.
- Serve as a customer advocate within the organization.
- Drive clear communication and accountability during issue resolution activities.
Qualifications
Required
- 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
- Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.
- Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred
- Experience supporting enterprise customers.
- Familiarity with healthcare data delivery workflows and data operations processes.
- Experience working with technical teams and translating complex topics for customers.
- Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau.
What Makes Someone Successful in This Role
- Builds trust quickly and maintains strong customer relationships.
- Thrives in collaborative, cross-functional environments.
- Communicates effectively during both routine operations and challenging situations.
- Balances strategic thinking with attention to detail.
- Maintains a strong customer-first mindset while driving accountability internally.
Why Join Us
You'll play a critical role in helping healthcare organizations maximize value from some of the industry's most important data assets. This role offers the opportunity to work closely with customers, influence outcomes across multiple teams, and make a meaningful impact on customer success and retention.
Inovalon Offers a Competitive Salary and Benefits Package
In addition to the base compensation, this position may be eligible for performance-based incentives.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
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