About this Customer Care Executive - Call Centre - Vikhroli role at Rentokil Initial
About the Role:
● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
● Needs to achieve monthly sales collection targets
Requirements
Key Result Areas:
● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
● Ensure to maintain CRM quality standards in each customer communication.
● Adhere to the benchmark & SOP prescribed in the training.
● To Provide accurate information to all callers & resolve queries raised during the calls
Competencies (Skills essential to the role):
● Attentiveness.
● Excellent telephone skills
● Clear communication skills
● Ability to use positive language.
● Time management skills and Good Typing speed
● Good interpersonal skills and ability to work with internal & external team
● Data Analysis
Educational Qualification / Other Requirement:
● Graduation
● Liking for Telesales
Role Type / Key working relationships:
● Individual Contributor
● Internal team
● External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
