About this Customer Development Executive - Bangalore Central role at Rentokil Initial
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
● Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.
● The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Focus on client retention, renewals & price increase & up-selling
● Compliant Management - To identify & resolve customer complaints within the specific timelines
● Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
● To provide recommendations & suggestions to the branch for the improvement
● Conduct regular reviews & terminate the non-revival accounts
● SPOC for Branch Renewals
● Total concentration on Renewal business only
● Sole Responsible
● On-time CCM/SQS/SQA
● Timely Terminations
● Coordination between Customers & Operations
● Increase in Branch New Sales as Branch CSEs can focus only on New sales
● Reduction in Outstanding
● Lead Generation
Key Result Areas:
● Advance renewal follow-up and objection handling (with operational support).
● Send renewal letters with PI and perform regular updates in the renewal portal.
● Enter OCC data, ensure timely terminations, and follow up on outstanding items.
● Focus on productivity and renewal percentage improvement through effective customer
reviews.
● Ensure comprehensive process implementation and renewal portal usage.
● Aim for increased branch new sales.
Competencies (Skills essential to the role):
● Clear communication skills.
● Attentiveness.
● Ability to use positive language.
● Time management skills
● Data Analysis
Requirements
Educational Qualification / Other Requirement:
● Any Bachelor’s degree
Role Type / Key working relationships:
● Individual Contributor
● Internal team
● External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
