About this Coordinator, Rights Management - The Orchard role at Sony Music Global Job Board
About The Orchard
The Orchard is a leading global music distributor and Artist & Label services company operating in 50+ markets worldwide. The Orchard empowers creators and businesses to grow and adapt in the dynamic global music industry. We specialize in being artist focused, blending industry expertise and technology, leveraging data to drive success, and providing streamlined digital and physical distribution solutions. The Orchard’s comprehensive artist & label services offerings include marketing, sync licensing, premium video services, transparent data analysis, advertising, rights management, radio promotion, D2C, and more.
The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.
Reporting to the Associate Director, Rights Management, the Coordinator, Rights Management will be responsible for quickly resolving rights issues pertaining to client content while providing high-level internal and external support. Specifically, they will work to resolve ownership conflicts and other rights-related issues on YouTube and other audio fingerprinting platforms.
What You'll Do:
- Office- first role, in office 4 days a week.
- Research and resolve rights-related issues, such as ownership conflicts, 3rd party claims, and user disputes.
- Provide an extraordinary level of support internally and externally to ensure that rights-related issues are resolved immediately.
- Maintain strong knowledge of proprietary platform technology (YouTube, Meta, TikTok, SoundCloud), along with the processes that pertain to it.
- Review, update, and audit content maintained in YouTube’s CMS and The Orchard’s proprietary tools with a high level of detail, speed, and accuracy, all based on strict deadlines.
- Work closely with team members and management, communicating issues and roadblocks pertaining to department projects and procedures.
- Additional duties and responsibilities as assigned.
Who You Are:
- Experience in data entry, customer service, or legal fields
- Proficiency in Microsoft Excel and Google Docs
- Well-organized and attentive to detail
- Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously
- Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities
- Fluency in additional languages preferred, but not required
- Experience working in a CMS (such as YouTube CMS, Facebook Rights Manager, or SoundCloud Deck) and customer service software (such as Zendesk) is a bonus, but not required
- Experience with data analysis platforms (e.g. Looker) a bonus, but not required
- Basic knowledge of copyright and current popular music landscape
What We Give You:
- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
- Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in your professional growth and development enabling you to thrive in our vibrant community.
- The space to accelerate progress, positively disrupt, and create what happens next
- Time off for a winter recess
The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.
