About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
RESPONSIBILITIES:
Provide administrative support to key account managers
Create and maintain support documents for client requests
Assist in the preparation of presentations, reports, and proposals for client meetings
Support the onboarding process for new clients
Keep databases up to date with accurate information
Generate monthly client reports and ensure their accuracy
Identify and rectify any program errors or inconsistencies
Collaborate with the team to streamline processes and improve efficiency
Manage invoices, ensuring timely processing and accuracy
Respond to client queries promptly and professionally
Escalate complex or unresolved queries to the appropriate key account manager for further assistance
QUALIFICATIONS/ REQUIREMENTS:
Previous strong experience in client services, administrative support, or a similar role is an advantage
Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus
Flexibility to adapt to changing priorities and business needs
Advanced proficiency in Excel and Adobe
Knowledge of Canva
Strong organizational and time management skills
Excellent attention to detail
Ability to work effectively in a fast-paced environment
Strong communication and interpersonal skills
Proactive attitude and willingness to learn
Passionate about wellbeing
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
The benefits available to those located in the UAE or MENA. will be consistent with UAE or MENA law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.
