About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island. In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

Requirements

About The Role

Your success in this role will be achieved through excellent interpersonal skills, proactive customer focus and consistently willing to go above and beyond for our guests. You’ll have experience as a tour guide and or host within the Tourism sector.

This position will require long periods of time on your feet. The successful applicant will require flexibility with their working hours, including weekends and public holidays.

It is Desirable That You Have:

• Current Senior First Aid
• Police Clearance Certificate
• Willing to obtain an Approved Bar Manager Certificate.

Key responsibilities will include:

• Greeting guests joining our cruises and/or bus tours.
• Provide knowledgeable commentary and quality guest interaction whilst on-board all cruises and tours.
• Deliver quality and immersive river commentary and Discover Rottnest Bus Tours.
• Engage guests with knowledge about the history, culture, geography, flora, and fauna of Rottnest Island.
• Work with the team to provide feedback and product development opportunities to ensure that we are always delivering high quality products.
• Administrative duties, including guest transfers, enquiries and upselling of products
• Providing an educating and engaging commentary of Rottnest Island as well as that for any wildlife sighted
• Maintaining product knowledge and actively upselling merchandise/experiences
• Any other reasonable directions as required

Benefits

What We Offer

• Generous discounts on Journey Beyond travel and experiences

• An attractive salary and positive work environment

• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise

Apply now. Join us!