As an Assistant F&B Manager at Mount Nelson, A Belmond Hotel, you are part of a team that brings guest experiences to life through immersive, unique experiences. In this role, you will master the art of delivering exceptional service to the guest as well as your team. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Supervise, co-ordinate and direct the prompt, cordial and efficient service of food and beverages to ensure that service standards are maintained.
• Ensure the highest standards of service excellence and quality in the food and beverage department.
• Assist in the day-to-day logistics of food and beverage service and to increase productivity and reduce costs.
• Assist with updating and implementing departmental Standard Operating Procedures.
• To assist with the implementation of formal training plans and to conduct on-the-job training sessions for all employees on a regular basis.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Responsible for relevant reporting deadlines, payroll & rosters.
• Monitoring and controlling of various operating equipment, standards and inventories.
• Monitoring and controlling food and beverage costs and variances.
• Ensure that regular departmental meetings are held and that all company information is frequently shared throughout the department.
• Must ensure that duties are carried out in accordance with Leading Quality Assessment (LQA) standards.
• Assist in all F&B outlets as and when required.
• Responsible for the development and maintenance of all department control procedures.
• Oversee and complete monthly stock takes within the department.
• General administrative duties when required.
• Consistent monitoring of food and beverage quality.
• Ensure that all the operational standards set for all processes are followed and adhered to.
• Ensure through regular monitoring of guest feedback, queries and complaints for delivering prompt, efficient and accurate service.
• Address any grievance and counselling issues among the department.
• In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained at their agreed levels and the correct profit margins are achieved.
• Work with all F&B Outlet Managers and keep them informed of F&B issues as they arise.
• Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest complaints, compliments and suggestions.

Requirements

What You Bring:

• Must have 3-5 years F&B management experience in a luxury hotel environment.
• A motivated individual with good communication and interpersonal skills.
• Budget preparation and administrative control experience.
• Exceptional leadership abilities with great attention to detail.
• Strong analytical and project management skills.
• Innovative/creative (problem solving skills), conceptual and analytical skills.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs  

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.