We are partnering with a privately held services business to find a Director of Workforce Performance. The company supports a large frontline workforce across multiple client sites and is looking for a leader who can improve consistency, accountability, and performance across the employee base.

This role is ideal for someone who understands how to lead through managers, improve workforce standards, and create practical systems that support service quality. The position combines people leadership, performance management, analytics, and cross-functional partnership.

The Director of Workforce Performance will help strengthen workforce productivity, employee accountability, retention, and frontline leadership effectiveness across the organization.

Key Responsibilities

• Develop and implement workforce performance standards across multiple service locations
• Partner with managers to improve attendance, productivity, service quality, and retention
• Monitor workforce trends and identify areas requiring coaching or corrective action
• Support consistent performance review, recognition, and accountability practices
• Work with HR and operations teams on staffing, onboarding, training, and employee relations
• Review labor productivity, overtime, turnover, and service performance data
• Build practical reporting tools for leadership visibility and decision-making
• Support a culture of professionalism, safety, consistency, and high performance

Requirements

Required Qualifications

• Proven experience improving workforce performance in a frontline, hourly, or distributed team environment
• Strong understanding of employee accountability, labor productivity, and performance standards
• Experience working closely with operations, HR, and field leadership teams
• Ability to interpret workforce data and translate findings into practical action plans
• Strong coaching skills with the ability to influence managers and supervisors
• Experience supporting large teams across multiple locations or client sites
• Excellent communication, organization, and problem-solving skills
• Background in security services, facilities services, logistics, hospitality, or similar service environments

Preferred Qualifications

• Bachelor’s degree in Business, Human Resources, Operations Management, or a related field
• Experience with workforce management systems or performance reporting tools
• Experience supporting organizational growth, change, or standardization initiatives

Benefits

Base salary: $100,000 to $120,000 depending on experience

Performance bonus: up to 15% based on individual and company performance

401(k)

Healthcare coverage

Paid time off

Partially paid parental leave

Training and development support

Relocation assistance may be available for the right candidate

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

To learn more about the firm and about our candidate services - please visit

Florida Executive Search, Recruiters, and Headhunters

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.