We are looking for an Operations Manager to oversee business processes, improve operational efficiency, and support cross-functional execution across the organization. This role is suited to a hands-on professional who can identify inefficiencies, bring structure to day-to-day operations, and work closely with leadership to deliver consistent business performance. You will play a key role in improving workflows, reporting, vendor coordination, and internal service delivery. This is a fully on-site position based in central Paris.

Nous recherchons un Operations Manager pour superviser les processus opérationnels, améliorer l’efficacité interne et soutenir l’exécution transversale dans l’organisation. Ce poste convient à un professionnel opérationnel capable d’identifier les inefficacités, d’apporter de la structure aux activités quotidiennes et de travailler étroitement avec la direction pour garantir une performance constante. Vous jouerez un rôle clé dans l’amélioration des flux de travail, du reporting, de la coordination des fournisseurs et de la qualité de service interne. Ce poste est basé à Paris, en présentiel.

Key Responsibilities

• Manage daily operational processes across internal teams, ensuring work is coordinated, documented, and delivered efficiently
• Review existing workflows and identify opportunities to simplify, standardize, or automate recurring activities
• Partner with leadership to track operational priorities, project timelines, risks, and business performance indicators
• Coordinate with finance, HR, legal, IT, and administrative teams to support smooth cross-functional execution
• Develop and maintain operating procedures, process maps, reporting templates, and internal documentation
• Monitor vendor performance, supplier processes, and service-level expectations
• Support budgeting, resource planning, and operational reporting activities where required
• Lead process improvement initiatives to reduce delays, errors, and manual work
• Prepare operational reports, dashboards, and updates for senior stakeholders
• Support internal governance, meeting cadence, and follow-up on key business actions

Responsabilités principales

• Gérer les processus opérationnels quotidiens des équipes internes, en veillant à ce que les activités soient coordonnées, documentées et réalisées efficacement
• Analyser les flux de travail existants et identifier les opportunités de simplification, de standardisation ou d’automatisation des activités récurrentes
• Collaborer avec la direction pour suivre les priorités opérationnelles, les calendriers de projets, les risques et les indicateurs de performance
• Coordonner les interactions entre les équipes finance, RH, juridique, IT et administration afin de garantir une exécution transversale fluide
• Développer et maintenir les procédures opérationnelles, les cartographies de processus, les modèles de reporting et la documentation interne
• Suivre la performance des fournisseurs, les processus de prestation et les attentes en matière de niveau de service
• Soutenir les activités de budgétisation, de planification des ressources et de reporting opérationnel selon les besoins
• Diriger les initiatives d’amélioration des processus afin de réduire les retards, les erreurs et les tâches manuelles
• Préparer des rapports opérationnels, tableaux de bord et mises à jour pour les parties prenantes seniors
• Soutenir la gouvernance interne, le rythme des réunions et le suivi des actions clés de l’entreprise

Requirements

• Degree in Business Administration, Operations Management, Management, Finance, or a related discipline
• Fluent in English and French, written and verbal
• Strong experience in operations management, business management, process improvement, or cross-functional project coordination
• Proven ability to improve processes and bring structure to complex operating environments
• Strong analytical skills with the ability to interpret data, track performance, and present recommendations
• Comfortable working with senior stakeholders and multiple business functions
• High proficiency with Microsoft Office, workflow tools, reporting systems, and business platforms
• Strong organizational skills with excellent follow-through and attention to detail

Preferred Qualifications

• Experience in a regulated, international, or multi-entity business environment
• Exposure to operational risk, vendor management, or internal control processes
• Experience implementing new systems, workflows, or reporting tools
• Project management certification or Lean Six Sigma training advantageous
• Prior experience supporting executive leadership or business transformation initiatives

Exigences

• Diplôme en administration des affaires, gestion des opérations, management, finance ou domaine connexe
• Maîtrise du français et de l’anglais, à l’écrit comme à l’oral
• Solide expérience en gestion des opérations, management d’entreprise, amélioration des processus ou coordination de projets transverses
• Capacité démontrée à améliorer les processus et à structurer des environnements opérationnels complexes
• Solides compétences analytiques, avec la capacité d’interpréter les données, de suivre la performance et de présenter des recommandations
• Aisance dans la collaboration avec des parties prenantes seniors et plusieurs fonctions internes
• Bonne maîtrise de Microsoft Office, des outils de workflow, des systèmes de reporting et des plateformes business
• Solides compétences organisationnelles, avec un excellent suivi et une forte attention aux détails

Qualifications souhaitées

• Expérience dans un environnement réglementé, international ou multi-entités
• Exposition au risque opérationnel, à la gestion des fournisseurs ou aux processus de contrôle interne
• Expérience dans la mise en place de nouveaux systèmes, flux de travail ou outils de reporting
• Certification en gestion de projet ou formation Lean Six Sigma appréciée
• Expérience préalable dans le soutien à la direction ou à des initiatives de transformation business

Benefits

• Base Salary: €60,000 to €85,000 gross per annum, commensurate with experience
• Leave: 25 days paid annual leave in line with French statutory entitlements, plus RTT days applicable to the role
• Location: Paris, France, on-site

Avantages

• Salaire de base : 60 000 € à 85 000 € brut par an, selon l’expérience
• Congés : 25 jours de congés payés conformément aux dispositions légales françaises, plus jours de RTT applicables au poste
• Localisation : Paris, France, en présentiel

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Keller Executive Search: Recruitment and Headhunting Paris

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