Our client is a respected, mission-driven nonprofit that supports individuals and families affected across the greater Los Angeles area. They are a small, close team, and every role has a direct hand in the help the organization provides.

They are hiring a Bilingual Programs Manager to lead the direct services that reach the community. The work centers on three areas: an 800 Helpline, programs for individuals and families, and community education. Many programs are delivered in both Spanish and English, so this role is bilingual. You will report to the Executive Director and work closely with the board's Program Committee to set and carry out the yearly plan for programs and services.

You will manage, plan, run, and improve these programs, supervise staff and volunteers, track results, and find new ways to reach people, including online.

Run the 800 Helpline (information and referral)

• Manage the Helpline and set clear protocols so callers across the region get fast, useful help.
• Direct the team that handles incoming calls, completes intake, assesses needs, and shares information by phone, email, and mail.
• Refer callers to programs and community services, and provide case management and follow-up where possible.
• Oversee the Emergency Assistance Program and the Safety Resource Program (pillboxes and ID bracelets).
• Coordinate with the national office, which manages the shared database and referral protocols, to keep data, quality, and ideas flowing both ways.
• Partner with the Spanish Program Specialist to keep materials current and right for a diverse community.

Lead community education

• Plan and deliver First Aid trainings in schools and organizations.
• Coordinate the Brain Exhibit to teach students about brain health and seizure first aid.
• Grow the program's reach by recruiting, training, and managing parents, advocates, and professionals to deliver education themselves.

Lead patient and family education

• Partner with centers and community organizations to run educational programs across the region, with a focus on underserved areas.
• Build new partnerships and keep strong ties with current partners so people get the latest information and treatments.
• Provide one-on-one education and advocacy, run sessions for the newly diagnosed, and bring in speakers on self-advocacy.

Manage supportive care programs

• Plan, run, and evaluate social, recreational, educational, and therapeutic programs.
• Programs may include Family Weekend Camp, Family Days and social outings, Summer Camp, Adult Social and Retreat events, art therapy sessions, Kids Crew events, and monthly support groups.
• Make sure every program meets the organization's standards, even when other staff help run them.

Support the wider team and mission

• Help the Executive Director guide other program staff.
• Serve as an ambassador in the community and take part in most organizational activities.
• Deliver programs in virtual formats and keep resources easy to find online.
• Work with the Development team on grant requests and reports, and help maintain donor relationships.
• Support teammates across awareness, advocacy, and signature events, since these areas overlap.

Requirements

Essential

• Fluent in Spanish and English, both written and spoken.
• Bachelor's degree and at least 5 years of experience in program development and management.
• A valid driver's license and reliable transportation for regular travel across the region.
• Strong attention to detail and the ability to manage several projects on different timelines.
• Excellent written, spoken, and interpersonal communication.
• Comfort working with a wide range of people, including clients of varying abilities and from diverse backgrounds.
• The ability to lead diverse teams that include staff, community organizations, and corporate partners.
• Strong skills in Microsoft Office and in working with databases.
• Willingness to work occasional evenings and weekends, and to make rare trips within the U.S.
• The ability to represent the organization in a professional and ethical way.

Preferred

• Experience serving people and families.
• On-the-job training is provided.
• Familiarity with the organization's mission and the ability to speak to it.

Reports to: Executive Director

Travel: Regular regional travel. Business mileage reimbursed at the standard rate

Benefits

• Salary of $65,000 to $80,000 per annum
• Hybrid work schedule
• 11 paid holidays per year
• 2 personal days per year
• Medical, dental, vision, and life insurance
• 403(b) retirement plan
• Paid office parking

Haldren is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Haldren emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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Equal Employment Opportunity and Non-Discrimination Policy 

Equal Employment Opportunity Statement: Both Haldren and our clients are Equal Opportunity Employers. For all positions, whether with Haldren or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. 

Commitment to Diversity: Haldren and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. 

Reasonable Accommodations: Both Haldren and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. 

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. 

Compliance with Laws: Both Haldren and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Workplace Harassment: Both Haldren and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 

E-Verify Participation: Haldren and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. 

Privacy and Pay Equity: 

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.haldren.com. 

• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. 

• Both Haldren and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. 

State-Specific Information: 

• Rhode Island: We do not request or require salary history from applicants. 

• Connecticut: We provide wage range information upon request or before discussing compensation. 

• New Jersey: We do not inquire about salary history unless voluntarily disclosed. 

Veteran Status: Both Haldren and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. 

Use of Artificial Intelligence in Recruitment 

Haldren and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. 

Genetic Information: In accordance with federal and state laws, both Haldren and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. 

Local Laws: Both Haldren and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. 

Note: This job posting may be for a position with Haldren or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.