We are partnering with a privately held services business to find a General Manager for its Commercial Services Division. The company serves a diverse portfolio of commercial and institutional clients and is seeking a leader who can take broad ownership of divisional performance.

This role is suited to a commercially minded operator who can balance client satisfaction, team leadership, financial discipline, and service quality. The General Manager will have meaningful influence over division growth, process improvement, and leadership development.

The successful candidate will bring a strong sense of ownership, practical decision-making, and the ability to lead a large service-oriented team through a period of continued growth.

Key Responsibilities

• Take ownership of divisional performance across people, clients, financials, and service standards
• Lead managers and supervisors responsible for frontline service delivery
• Monitor budget performance, labor costs, billing accuracy, and contract profitability
• Maintain strong relationships with key commercial and institutional clients
• Support business development efforts through proposals, renewals, and client presentations
• Improve operating processes, reporting, accountability, and cross-functional coordination
• Oversee new account launches, client transitions, and service escalations
• Build a high-performance leadership culture across the division

Requirements

Required Qualifications

• Proven experience leading a commercial services division, region, or large operating unit
• Strong P&L, budget, labor cost, and contract performance experience
• Experience managing multi-site teams in a service-based environment
• Strong client relationship management and retention experience
• Ability to lead managers, supervisors, and frontline teams through growth and change
• Strong financial, analytical, and operational decision-making skills
• Excellent communication and executive presence
• Background in security services, facilities services, property services, or similar commercial services

Preferred Qualifications

• Bachelor’s degree in Business Management, Operations, Finance, or a related field
• Experience managing teams of 50 or more
• Experience leading a business unit through expansion, restructuring, or performance improvement

Benefits

Base salary: $110,000 to $130,000 depending on experience

Performance bonus: up to 15% based on individual and company performance

401(k)

Healthcare coverage

Paid time off

Partially paid parental leave

Relocation assistance may be available for the right candidate

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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Equal Employment Opportunity and Non-Discrimination Policy

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Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
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Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
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Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.