- Allocate manpower effectively to meet project and operational needs.
- Prioritize, coordinate, and reschedule tasks in response to changing deadlines.
- Provide daily technical guidance and support to technicians, ensuring high standards of workmanship.
- Supervise service teams in the installation, maintenance, and repair of air-conditioning systems.
- Review and inspect work carried out by technicians to ensure quality and accuracy before and after completion.
- Execute and activate backup support during emergencies or breakdowns after office hours.
- Attend site surveys, tender briefings, and meetings with owners or main contractors.
- Collaborate closely with cross-departments to ensure timely customer order fulfillment and smooth service operations.
- Monitor efficiency of the current team and implement improvements to enhance performance and service quality.
- Provide technical advice and coordination support for service-related issues and customer breakdown cases.
- Ensure all works comply with company standards, procedures, safety, and health policies.

This role requires strong leadership, technical expertise, and effective communication skills to manage service teams, maintain high standards, and ensure operational excellence in air-conditioning system services. The candidate must be proactive in problem-solving, responsive to emergencies, and committed to continuous improvement and compliance with safety regulations.