Job Description Summary 

Provides a range of operational and analytical support and/or performs transactions and/or other processing activities within a well-defined functional area. The expected outcome of this program is to provide introductory experience in a professional setting. After successful completion of this program, occupants should be equipped with skills and experiences that contribute to the completion of their studies and prepare them to build a career in their chosen discipline. 

KEY ACCOUNTABILITIES 

CUSTOMER 

• Support successful execution of relevant reporting, operational requests, and relevant transactional requests for the business unit and/or client 

• Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data 

• Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area 

• Assist with various initiatives, as assigned 

For Technology Solutions Programs: 

• Assist teams with designing and building software, applications, etc. according to business requirements, UX designs, and architectural guidelines, and ensure that high-quality products 

SHAREHOLDER 

• Prioritize and manage own workload to meet SLA requirements for service and productivity 

• Consistently exercise discretion in managing information and all matters of confidentiality; escalates issues where appropriate 

• Access systems, understand and apply system capabilities, ensure information is completed timely and accurately 

• Update and contribute to the preparation of procedural documents in support of day-to-day operations 

• Escalate non-standard or high risk activities as deemed appropriate 

• Follow internal and industry regulations and operating practices in completing and recording transactions 

• Be knowledgeable and/or aware of industry developments 

• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others 

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary 

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite 

EMPLOYEE / TEAM 

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest 

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit 

• Participate in personal performance management and development activities, including cross training within own team 

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities 

• Contribute to a fair, positive and equitable environment that supports a diverse workforce 

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally 

BREADTH & DEPTH 

• Works autonomously and performs multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions 

• Transactions and activities require expert knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk 

• Gathers and analyzes data to identify and solve complex problems, escalates as required 

• Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines. 

• Generally interacts with internal customers / partners for functions performed and/or external customers 

• May provide process / policy guidance to others (e.g. within team, internal partners) 

• Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required 

• Process subject matter expert in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments 

• Requires advanced knowledge of the business unit / operational functions as well as regulatory issues/ requirements for jurisdictions supported 

EXPERIENCE & EDUCATION 

• Current enrollment in a relevant post-secondary program 

• 1+ years related experience