Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Working as part of the Supply Chain Team, you will monitor, consolidate and challenge the Valeo Supply Chain performance of a defined Customer portfolio and region.

In this defined Customer portfolio, you’ll be considered as our Customer Expert with an extensive understanding of Customer needs, rules and expectations.

You will be developing and optimizing measurement of our performance and work with the various functions to achieve improved Customer service.

You will also provide analytical & data support to the dedicated area of the Sales, Marketing or Supply Chain Teams and their Customers, including Customer Portal management (eg.PO)

The role will also include internal and external communication as well as leading gatherings at appropriate Valeo or Customer management level.

You will use, promote and participate in the improvement of Valeo Tools in order to investigate, problem solve, record and train yourself and others.

Finally you will also be involved in Supply Chain projects, manage and enhance all aspects of your Customer Service base.

1. Provide best in class Customer Service to the Customer

• Ensure quick and qualitative Customer response to improve Customer satisfaction.
• Customize KPI management based on Customer’s priorities: Customer Service Rate, Past dues, Customer backorders, lost sales, claims and escalation requests...
• Identify top offenders based on Customer’s KPI.
• Collect and challenge Valeo action plans from entities in deviation for a quick resolution.
• Ensure the data reliability, action plans consistency and robustness.
• Build, deploy and follow up the Customer’s Supply Chain roadmap considering applicable Valeo Supply Chain standards.

2. Become our Customer Expert

• Gather and share Customer’s latest rules linked to Supply Chain
• Relay to the Valeo network Customer’s essential Supply Chain information as premises closing calendars or new logistics projects if any.
• Build, promote, follow and ensure training/certifications of Valeo counterparts on Customer’s tools, standards and expectations.

3. Provide optimal analytical and data support

• Consolidate and ensure accuracy of the forecast and delivery performance metrics (Customer/Valeo view).
• Publish periodic statements to Valeo management with qualitative and quantitative comments on deviations/offenders versus Customer’s targets.
• Consolidate and alert on penalty risks or invoiced penalties from the Customer
• Maintain and update customer‐related data in the customer portals, including pricing information, document uploads and downloads, and the timely distribution of these documents to relevant Valeo sites.

4. Handle internal/external Communication and gatherings

• Maintain up-to-date Valeo Customer Service contacts directory for selected Customer.
• Build good working relationships cross-functionally with internal and external Customers.
• Represent Valeo when meeting with Customers in order to identify actions to improve our performance and to optimize the flows.
• Prepare and perform Valeo’s presentation to support the periodic reviews with Customers.
• Visit the Customer/Valeo Sites when needed.
• Support sites on dispute processes if any.
• Share with network concerned results on improvements achieved and lessons learned.

5. Operational / Customer Satisfaction Excellence applying Valeo Tools and standards

• Drive implementation and application of Valeo standards.
• Ensure availability of process documentation with process flows & works instructions.

6. Participate on Supply Chain Projects

• Drive continuous improvement of your Customer Service base and Valeo internal systems and processes.
• Realize benchmarking within the Customer Service Network in coordination with your Management.
• Take part in and possibly lead Supply Chain and Customer projects as appropriate.

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Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com