About the Role

We're seeking a compassionate, organized Patient Liaison to join a growing Hormone Optimization and Wellness practice — one built around helping patients feel like themselves again, whether that means restoring energy, balancing hormones, or reaching a healthier weight in a way that actually lasts.

This isn't a traditional receptionist role. It's a relationship role. You'll be the steady, encouraging voice patients hear throughout their treatment journey — checking in, answering questions, and helping them stay on track toward the results they came for. If you love the idea of genuinely supporting people through a wellness journey (not just booking their next appointment), this is built for you.

What You'll Do

Patient Follow-Up & Education (Primary Focus)

• Proactively reach out to patients throughout their treatment journey to check progress and encourage compliance
• Discuss treatment plans clearly and confidently using approved scripts
• Answer common patient questions using Top 10 FAQs
• Support patients in staying engaged and consistent with their wellness goals

Appointment Coordination & Outbound Calls

• Make outbound calls to schedule, confirm, and follow up on appointments
• Coordinate patient recall and re-engagement outreach as needed
• Keep patient records and communications organized in Booker and Weave

Administrative Support

• Maintain accurate documentation of patient interactions and follow-ups
• Support the broader front-office team with day-to-day administrative tasks as needed

Requirements

Required Qualifications

• 2+ years of experience as a Medical Receptionist, Patient Coordinator/Liaison, Medical Concierge, or Customer Success representative
• Excellent English communication skills and a warm, confident phone presence
• Experience making outbound patient calls and managing follow-up
• Comfortable discussing treatment plans using approved scripts
• Strong organizational and multitasking skills; able to work independently in a remote setting

Preferred Qualifications

• Background in Hormone Optimization, Functional Medicine, MedSpa, Concierge, or Integrative Medicine
• Experience with MedSpa EMR platforms or Weave
• Sales, retention, or relationship-management experience
• Experience with patient recall campaigns or working toward compliance goals

Benefits

Why This Role

You'll be a genuine part of patients' wellness journeys — not just scheduling appointments, but helping people stay motivated and supported as they work toward feeling better, month after month. It's relationship-driven work with real, visible impact.