We are seeking a highly skilled and motivated Bilingual Medical Assistant to join our remote healthcare team. This is a dual front-office and back-office position that requires strong clinical knowledge, exceptional communication skills, and the ability to provide outstanding patient support in a virtual environment.

The ideal candidate is fluent in both English and Spanish, has extensive experience using athenahealth (athenaOne), and is comfortable managing a high volume of patient interactions while working independently from home.

This role requires someone who can confidently balance administrative responsibilities with clinical support, including patient triage, prescription refill requests, referral coordination, appointment scheduling, insurance verification, and documentation within the EMR.

Please note: Experience with athenahealth (athenaOne) and bilingual English/Spanish fluency are mandatory requirements for this position.

Requirements

What We're Looking For

We're looking for a compassionate, dependable, and detail-oriented Medical Assistant who thrives in a remote environment and is passionate about delivering exceptional patient care. The ideal candidate is proactive, highly organized, comfortable managing multiple priorities, and confident supporting both administrative and clinical operations. If you have strong athenahealth experience, bilingual communication skills, and enjoy working as part of a collaborative healthcare team, we'd love to hear from you.

Required Qualifications

• athenahealth (athenaOne) EMR experience – REQUIRED (no exceptions).
• Fluent English and Spanish – REQUIRED.
• Minimum 2 years of Medical Assistant experience supporting U.S.-based healthcare providers.
• Experience performing both front-office and back-office Medical Assistant duties.
• Strong knowledge of medical terminology, clinical workflows, prescription refill processes, and referral coordination.
• Experience verifying insurance eligibility and patient benefits.
• Ability to appropriately answer clinical questions within Medical Assistant scope of practice.
• Excellent verbal and written communication skills.
• Outstanding customer service and phone etiquette.
• Strong organizational, multitasking, and time-management skills.

• Ability to work independently in a fast-paced remote environment while maintaining accuracy and professionalism.

Key Responsibilities

Front Office Responsibilities

• Answer and manage high-volume inbound patient calls in both English and Spanish.
• Schedule, confirm, reschedule, and cancel appointments using athenahealth.
• Verify insurance eligibility and collect patient demographics and intake information.
• Route calls appropriately to providers, nurses, and other departments.
• Educate patients on appointment preparation, office policies, and general practice information.
• Deliver exceptional customer service during every patient interaction.

Back Office & Clinical Support

• Triage patient calls and respond to clinical questions within Medical Assistant scope of practice under provider supervision.
• Process prescription refill requests through athenahealth for provider review and approval.
• Coordinate referrals with specialists, imaging centers, and ancillary facilities.
• Follow up with patients regarding laboratory results, imaging studies, and provider care instructions.
• Document patient interactions, telephone encounters, and clinical communications accurately within athenahealth.
• Send and respond to secure patient portal messages.
• Assist providers with prior authorization requests and referral coordination.
• Maintain complete, accurate, and HIPAA-compliant clinical documentation.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM EST.