We Are:

We are a global collective of innovators, applying “the New” every day to improve the way the world works and lives. “New” is not simply staying ahead of the curve—it’s redefining it. We operate at the intersection of the impossible and the transformative, turning bold ideas into meaningful outcomes where they matter most.

Join us to help clients unlock hidden value and deliver innovative, impactful solutions. With access to cutting-edge tools, continuous learning opportunities, and a global network of diverse talent, we drive success through a modern business architecture that challenges conventional practices. Our expertise spans more than 40 industries across 120+ countries, impacting millions of lives every day.

You Are:

An experienced UKG HR Lead with a strong track record of delivery, a passion for continuous learning, and a drive to grow and scale our Technology & Operations (T&O) UKG business. You bring deep functional expertise, leadership capability, and a proactive mindset to support both clients and internal teams.

The Work:

As a UKG HR Lead & Escalation Manager, you will partner closely with cross-functional teams to help clients fully realize the value of their workforce management investment. You will play a key role in guiding operations, improving processes, and ensuring governance and compliance across client environments.

Your responsibilities will include:

• Supporting and enabling team members to deliver high-quality solutions

• Leading the rollout of new processes and identifying opportunities to improve existing workflows

• Conducting audits to drive efficiency, accuracy, and compliance 

• Maintaining governance standards and facilitating administrative oversight

Job Responsibilities:

Functional Knowledge:

• Strong experience with HR processes

• Escalation Management:

• Ability to support all aspects of configuration, implementation, enhancement, and escalations

Documentation & Training:

• Develop comprehensive functional and technical documentation, including training materials and implementation plans

Data Analysis & Communication:

• Analyze complex data sets and present insights in a clear, compelling manner to stakeholders

Thought Leadership:

• Drive continuous improvement by developing new processes, methodologies, and tools based on practical experience and best practices

Team Development:

• Provide mentorship and knowledge transfer to consulting teams 

Governance & Compliance:

• Lead escalation governance meetings and ensure all reporting and compliance requirements are met

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s What You Need:

• Minimum of 3 years of hands-on experience with UKG Ready HR Core and Value Add Modules (Performance, Compensation, Benefits, People Analytics, ACA, and Learning)
• Minimum of 3 years of advanced experience in U.S. HR compliance, including federal regulations and best practices
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Bonus Points If:

• You have team lead experience
• You have experience working with offshore teammates
• You have UKG Ready Certifications
• You have led customer escalations

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/20/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $70,350 to $196,000
Colorado $63,800 to $169,300
Connecticut $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maine $54,400 to $144,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York $66,300 to $196,000
New Jersey $68,000 to $196,000
Ohio $59,100 to $156,800
Virginia $59,100 to $180,300
Washington $80,200 to $180,300

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.