Job Description Summary

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands!

The position requires a customer centric, diligent, hard-working individual with proven experience in Customer Service environment and knowledge of T&E processes and solutions to drive outstanding customer service and operational efficiency.

The role acts as an Operational Subject Matter Expert to deliver the daily operation, month end activities and customer support.

Key Responsibilities:

• Support a strong control environment, follows-up on audit issues and supports implementing correcting measures.
• Develop root-cause analysis to improve the level of service, quality and effectiveness of the operation in close collaboration with line manager and peers. This position is measured by T&E KPIs (FRA Compliance % expense reports, end to end and approval cycle time avg days).
• Ownership and maintenance of the T&E system & tools (SAP, NAVAN, CONCUR, Citi manager).
• Support system transition and is responsible for knowledge transfer and knowledge retention within T&E scope. Coordinate the global strategy within the team and drive GPO conversation and strategy.
• Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, trainings, FAQs, etc.

Qualifications:

•  A degree in Business Administration, Accounting, Finance.
• 2-3 years’ experience in Travel & Expense, Accounts Payable, Shared Services or Finance.
• 2-3 years of T&E end to end process (mandatory).
• Spanish, English, Portugues (advance written and spoken).
• Experience in MS suite, excel advance, SAP, NAVAN, Appzen, Citi Manager and CONCUR environment (mandatory requirements).
• In-depth knowledge of T&E processes and system solutions.
• Demonstrated ability to work effectively in a multi-national, matrix organization.
• Proactive, detail oriented, professional attitude, reliable, customer service orientation, professional attitude, reliable.

Why Sandoz?

Generic and biosimilar medicines are the backbone of the global pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024. Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high-quality, affordable medicines in a sustainable way. Our open and collaborative culture is powered by talented and ambitious colleagues in an agile and collegial environment with impactful, flexible, and hybrid careers—where diversity is welcomed and personal growth is supported.

Commitment To Diversity And Inclusion

We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients.

Skills Desired