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The opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT Site Delivery Manager for Ludvika who will provide overall service delivery to the site to drive value and business growth to the business.

As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.

This role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.

The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

How you’ll make an impact

• Manage and lead the Site IT team, ensuring proper staffing, skills, and organization.
• Act as the main point of contact for IT suppliers and CDC teams on IT-related matters.
• Ensure effective ticket management, including triage and escalation processes.
• Provide onsite IT infrastructure support and delivery, including project management for IT builds.
• Maintain governance, IT security, and cybersecurity operations, including first response to incidents.
• Gather and manage business requirements and ensure access to necessary applications.
• Oversee IT budget planning, cost control, and network connectivity, including machine integration.
• Coordinate applications, vendors, and support the development and motivation of team members.

Your background

• Bachelor’s degree in Computer Science/Engineering or 10+ years in Information Systems.
• At least 4 years of experience in an IT management role.
• Strong communication skills in English and good proficiency in Swedish.
• Proven experience (2+ years) managing complex global IT projects.
• Background in process management, continuous improvement, and business process optimization.
• Understanding of manufacturing operations, change management, and cross-functional collaboration.
• Experience with complex stakeholder environments and strong knowledge of IT policies and end-to-end business processes.
• Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi-shift factory environment.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy, both in Sweden and globally
• Mentor support during onboarding
• Various trainings and education supporting employee development
• A diverse company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• Additional benefits may apply to this specific role

More about us

Are you ready for an exciting new challenge? Does the above description sound like you? Don’t delay – apply today! Due to summer vacation the screening process will start in the beginning of August

Recruiting Manager David Garcia-Bayon , [email protected] will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Håkan Blomquist, +46 107-38 31 52; Unionen: Olle Ruzicka, +46 107-38 31 44; Ledarna: Frank Hollstedt, +46 107-38 70 42. All other questions can be directed to Talent Acquisition Partner Magnus Rönnholm, [email protected].

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.