ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

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Basic Responsibilities

• Knowledge & Documentation Management

  • Maintain and update divisional Standard Operating Procedures (SOPs) and Salesforce Knowledge Base to ensure accuracy and accessibility.

  • Track and manage training follow-up documentation to reinforce learning retention.

  • Collaborate with subject matter experts to ensure that content is clear, current, and aligned with best practices.

• Training Facilitation & Implementation

  • Support and lead live and virtual training sessions for advisors.

  • Assist in rolling out new training initiatives and reinforcing key learning objectives across teams.

• Content Development & Editing

  • Edit and update training materials, including slide decks, videos, and job aids.

  • Utilize tools such as Canva, Adobe, and video editing software to create engaging, digestible content.

  • Maintain a structured repository of training resources for easy employee access.

• Training Logistics & Follow-Up

  • Track training attendance, send session reminders, and coordinate follow-up communications.

  • Administer post-training assessments and compile evaluation data to support ability to measure training effectiveness.

  • Assist in scheduling training sessions and coordinating logistics for team development programs.

• Quality Assurance Management

  • Curate a library of call recordings and case studies for training purposes.

  • Leverage AI-powered Quality Assurance (QA) data to identify advisor performance trends and specific soft skill gaps.

  • Review applicant files after entry into the database for accuracy and data integrity 

Essential Duties

Other duties may be assigned. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Demonstrates the ability to communicate complex information clearly and concisely in both written and verbal formats.

• Training Specialists will gain a strong understanding of both the University’s value proposition and the audience ACU Dallas drives student growth. He/she must maintain expertise in the programs at the University and will be truly passionate about the program and students. 

• The candidate will be proficient in the use of the Internet and is detail-oriented. Our top contender will need to have strong analytical and critical thinking skills, as well as be driven and self-motivated.

• Exhibits strong interpersonal skills with the ability to work independently and collaboratively.

• Demonstrates personal and professional integrity.

• Can work well in a team environment and will be able to perform as an effective teammate within the Admissions department and in cross-functional teams.

• Has knowledge of the academic and business workings of a higher education institution.

• Displays public support and pride in company initiatives, assist others in seeing the positive aspects of a new initiative, and is seen by other members of the team as a positive influence.

• Assists with additional work duties or responsibilities as evident or required.

• Performs other duties as assigned or apparent.

Professional Development Requirements

• Skills

  • Possess some knowledge of the higher education market and industry

  • Must be student and advisor-oriented and have the ability to perform multiple tasks efficiently and effectively

  • Must be self-motivated and be able to work effectively in a team environment

  • Ability to rapidly learn new technology platforms. Strong proficiency in Salesforce, Google Suite, Zoom platforms, and content creation tools (Canva, Adobe, etc.).

  • Ability to communicate complex information clearly and concisely in both written and verbal formats.

  • Experience with virtual training facilitation and project management is a plus.

  • High attention to detail with the ability to organize and manage multiple projects simultaneously.

  • Strong interpersonal skills with the ability to work independently and collaboratively.

• Training Modules Required

  • New Advisor Training

  • Technology Tools Training (including CRM system)

  • Others as development needs dictate

Qualifications:

Professional

• Bachelor’s degree required (preferred fields: Education, Business, Organizational Development, Communications, or related).

• 2+ years of experience in training, instructional design, or knowledge management, preferably in higher education, corporate training (sales/relationship management), or adult learning.

Personal

• Be highly organized, tech-savvy, and adept at translating institutional knowledge into clear, accessible training resources.

• Ability to organize and manage multiple projects simultaneously.

• Strong interpersonal skills. 

• A desire for meaningful work and mission orientation.

Physical Demands

• Work is performed in an office environment; must have the ability to sit for long periods of time (6-8 hours).

• Must be able to use a telephone or headset equipment and able to perform work at a computer

• May be required to the manual operation of general office equipment.

• Limited travel may be required – locations vary and some overnight travel may be necessary.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.