Job Summary:

Responsible for education of staff within Revenue Cycle departments across the organization.

Job Responsibilities:

• Delivers Epic training programs for Revenue Cycle end users utilizing established curriculum and training materials.
• Conducts classroom, virtual, and individual training sessions regarding Epic system functionality, departmental workflows, and related software applications.
• Utilizes adult learning principles to educate and support new and existing staff.
• Administers knowledge assessments, competency evaluations, and hands-on training exercises.
• Provides ongoing support and assistance to end users regarding standard Epic workflows and system functionality.
• Provides in-person, telephone, and remote support to reinforce established workflows and operational processes.
• Assists in maintaining training documentation, learning materials, schedules, and educational resources.
• Participates in Epic education team meetings, training initiatives, and departmental activities.
• Assists with routine reporting, system reviews, and other assigned departmental activities.
• Collaborates with internal stakeholders to support training delivery and user adoption efforts.
• Utilizes Epic and HealthStream reports to identify knowledge gaps for users and identifies team members in need of coaching and proactively ensures that the applications are being used efficiently and effectively.
• Participates in instructional design, team building, and problem-solving programs for Epic application end-users to ensure knowledge and proficient understanding to enhance the overall Revenue Cycle operations.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.
• Works under general supervision.
• Must be able to work in a stressful environment and take appropriate action.

Position Requirements:

Work Experience

• A minimum of 2 years' relevant experience required

Education

• Associate's degree or higher or Diploma in related field required upon hire.   

Additional Education Information

• A combination of education, training and experience may be considered in lieu of degree.

Licensure/Certification/Registration

• No licensure/certification/registration required

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.  Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. 
• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Office Environment)

Standing: Occasionally

Walking: Occasionally

Sitting: Frequently

Lifting 0-25 lbs.: Rarely

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Rarely

Carrying 25-75 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Rarely

Pushing/Pulling over 75 lbs.: Rarely

Climbing: Rarely

Bending/Stooping: Rarely

Kneeling: Rarely

Crouching/Crawling: Rarely

Reaching: Occasionally

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Rarely

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure:

Risk Level: No-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.