Job Summary

Directs clinics' activities and resources to ensure alignment with organizational goals.

As a Manager at Owensboro Health, you lead daily operations and team performance within your assigned unit or department. You champion our Safety Culture and foster continuous improvement and Target Zero performance. You are responsible for implementing policies, managing workflows, and supporting staff development. You play a critical role in advancing patient safety, reducing harm, achieving departmental goals and promoting a just culture through hands-on leadership and proactive problem-solving.

Job Responsibilities

• Responsible for oversight of clinics operations including work activities and schedules.

• Collaborates and participates in provider recruitment and retention.

• Ensures provisions of safe, high-quality patient care by the staff.

• Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.

• Ensures all business functions are operative and all processes are effectively and efficiently in place.

• Reviews processes and makes recommendations for improvement.

• Develops and implements goals, plans, and standards for clinic/program operations consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.

• Operates within the context of an established budget. Makes recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines.

• Collaborates with system team members with evaluation and implementation of new projects and strategies aligning with organizational and strategic initiatives.

• Travels to clinics to evaluate and assist with operations.

• Maintains and negotiates clinics expenses and provides billing oversight.

• Facilitates/participates in monthly clinic management meetings.

• Builds relationships and communicates effectively with all levels of team members.

• Manages and evaluates clinics' operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.

• Establishes strategic plans for fiscal and operational outcomes.

• Understands Medicare and Medicaid regulations and other compliance and regulatory issues in outpatient clinic and lab billing.

• Collaborates with system entities and providers related to program marketing, referral management, and growth of practices and programs.

Leadership Responsibilities:

• Performance Management - Accountable for the performance and results of the team applying knowledge of key business drivers and the factors that maximize departmental performance.

• Team Building and Development – Builds and fosters a positive team culture, identifying individual strengths and providing opportunities for growth. Develops departmental plans, to address department and organizational priorities.

• Resource Management – Effectively allocates resources, manages budgets, and optimizes team productivity.

• Decision Making - Identifies and solves complex, operational and organizational problems leveraging the appropriate resources within or outside the department.

• Communication – Clearly communicates goals, expectations, and updates the team using active listening and promoting open communication channels.

• Conflict Resolution - Identifies and addresses conflicts within the team, facilitating constructive dialogue, and finding solutions to disagreements. 

• Change Management - Leads and adapts to organizational changes, communicating effectively during transitions, and engages the team in the process.

• Leadership Development – Actively engages in the Leadership Development Program by enrolling in the program within the first 6 months of employment and completing the program within the first 2 years of employment.  

• Workforce Safety Statement - Prioritizes the physical and psychological safety of the workforce as a foundational element of high-reliability care. Ensure goals are established with effective monitoring and reporting to improve workforce safety and wellbeing. Promotes safe staffing, supports resilience, and ensures that every team member has the tools, training, and environment needed to perform at their best.

Skills and Attributes:

• Decisive decision making

• Change management

• Effective communication skills

• Problem solving

• Leadership and delegation

• Budget management

Position Requirements:

Work Experience

• A minimum of 4 years' relevant experience required

 Education

• Bachelor's degree or higher in Business Administration, Healthcare Administration, or a related field as determined by the organization required upon hire         

Licensure/Certification/Registration

• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Additional Education Information

• A combination of education, training and experience may be considered in lieu of degree.

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.  Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. 

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Office Environment)

Standing: Occasionally

Walking: Occasionally

Sitting: Frequently

Lifting 0-25 lbs.: Rarely

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Rarely

Carrying 25-75 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Rarely

Pushing/Pulling over 75 lbs.: Rarely

Climbing: Rarely

Bending/Stooping: Rarely

Kneeling: Rarely

Crouching/Crawling: Rarely

Reaching: Occasionally

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Rarely

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure: 

Risk Level:  Low-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.