ROLE OVERVIEW

The Trade & Compliance Specialist processes Move Order Requests (MORs) raised from the client's and third-party warehouses across multiple locations and ensures that every shipment's commercial and trade documentation is in place and compliant with shipping practice. The role carries the deep trade-compliance expertise behind the operation — managing customs clearance, ATA Carnets, dangerous goods, brokerage performance and emerging-markets shipping research — on a 24x5 hybrid model that combines onsite presence with remote processing.

Day to day, the specialist reviews and approves commercial invoices, manages location codes within the client's commercial-invoice tooling, resolves inbound shipments stuck at customs, and produces the monthly compliance reporting and audit tracking the service requires — all in line with the logistics & compliance handbook. The role partners with Order Management, logistics and the client's compliance point of contact, escalating regulatory questions where a ruling is needed.

KEY RESPONSIBILITIES

1.  Move Order Request (MOR) Processing

• Manage and process Move Order Requests (MORs) and supply-chain portal requests from initial receipt through to confirmed delivery by the carrier

• Review Order Form entries in the relevant order systems for correct entities, Incoterms and shipment details, and update order status for non-inventory shipments via the client's ticketing system.

• Track and update fulfillment statuses for non-inventory shipments within the enterprise ticketing and order-tracking tools.

• Monitor backlogs to proactively flag delayed shipments, identify transit issues early, and initiate swift corrective actions. 

2.  Trade Documentation & Compliance

• Review and ensure all commercial documents connected with MORs are present and compliant with shipping practice, creating manual trade documents where needed.

• Review and approve commercial invoices generated for the various order types.

• Process, coordinate, and manage ATA Carnets globally to facilitate temporary cross-border movements of corporate hardware and demonstration equipment. 

• Draft manual trade and customs clearance documents when automated system pipelines face data errors or exceptions. 

• Conduct proactive regulatory research into shipping laws, import/export restrictions, and tax liabilities for new or expanding global delivery locations. 

3.  Customs & Dangerous Goods

• Act as the primary escalation point to coordinate, troubleshoot, and resolve international inbound shipments blocked or held at global customs borders

• Govern and approve the shipment of hazardous or restricted commodities (specifically lithium-ion batteries) globally, providing strict packaging, safety labeling, and carrier declaration guidance

• Maintain strict database accuracy by managing location-code data and regional entity mappings within the commercial-invoice tooling. 

4.  Brokerage, Reporting & Continuous Compliance

• Compile brokerage performance metrics, track transportation costs, and maintain a country-by-country compliance audit ledger to support internal audits. Maintain brokerage performance reports and manage transportation cost and performance reporting as requested.

• Generate and present monthly reports — tickets and bugs resolved, average resolution and acknowledgment times, logistics-documentation updates, and the country-compliance audit tracker.

• Assist the compliance manager in developing and maintaining transportation programs across regions, and provide location-code management within the client's commercial-invoice tool.

• Comply with the processes, procedures and instructions set out in the logistics & compliance handbook, and identify and escalate system performance issues to the local support team.

PERFORMANCE & SERVICE LEVELS

Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.

• Ticket Response by Priority: respond within 1 hour for P0 (urgent/high), 3 hours for P1 (normal), and 6 hours for P2/P3/P4 (low), across all regional tickets and bugs in scope.

• Assignment Accuracy: maintain correct HS codes, ECCN designations and Certificates of Origin on ≥99% of in-scope hardware shipments.

• Customs Compliance: keep 100% of shipments compliant with the client's policy and customs law, evidenced through the audit tracker.

• Reporting Cadence: deliver monthly performance and compliance reports on time, with the country-compliance audit tracker kept current.

TOOLS & SYSTEMS

• ERP Platforms: SAP (specifically Procure-to-Pay, Materials Management, and Trade Processing modules).

• Global Logistics & Order Tools: Enterprise order-management systems, global carrier booking consoles (FedEx, DHL, freight forwarders), and warehouse portal interfaces.

• Compliance & Invoicing Tooling: Automatic commercial-invoice generators, centralized location-code registries, and compliance database trackers. 

REQUIRED SKILLS & EXPERIENCE

Mandatory

• 3–7+ years of experience in international trade, customs compliance, global logistics, or cross-border supply-chain operations. 

• Expert-level command of global import/export regulations, Harmonized System (HS) classifications, ECCN codes, Incoterms (DDP vs. DAP), and Importer/Exporter of Record (IOR/EOR) liabilities. 

• Proven experience reviewing commercial invoices and creating compliant international trade paperwork across EMEA, APAC, LATAM, and AMER regions. 

• Hands-on experience interpreting transport regulations for dangerous goods and hazardous cargos (specifically IATA/ADR battery compliance. 

• Commercial-invoice review and trade-documentation experience across multiple jurisdictions.

• Clear English communication and audit-ready documentation discipline.

Preferred

• Licensed customs-broker exposure or formal customs training.

• Dangerous Goods (IATA / IMDG) certification.

• Experience using SAP Trade/Logistics modules, international shipping portals, and automated commercial-invoice generators. 

• Emerging-markets trade experience and familiarity with global order-management and trade systems.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law