Client & Stakeholder Communication

• Serve as the primary point of contact for clients through CLP, ensuring clear, timely communication.

• Manage client expectations and provide updates on project progress, risks, and deliverables.

• Communicate creative details, tool issues, and workflow concerns to internal teams and clients.

Project Ownership & Execution

• Act as Project Owner, overseeing end‑to‑end execution of assigned projects.

• Create and maintain project schedules, ensuring alignment with client deadlines and internal capacity.

• Monitor and manage project milestones to ensure timely delivery.

Project Tracking & Systems Management

• Track project status across Iyuno and Netflix platforms, including Grand Bazaar, Backlot, and CLP.

• Manage delivery rejections in Backlot and coordinate asset QC resolutions.

• Maintain accurate project documentation and status reports.

Guideline & Documentation Management

• Update internal guidelines, manuals, and documentation based on changes in Netflix Partner Help Center or other client communications.

• Ensure teams are informed of workflow updates and new requirements.

Financial & Administrative Responsibilities

• Handle client invoicing, including submitting final bids in Grand Bazaar and RTIs in Atlas.

• Manage client purchase orders and ensure alignment with project scope and billing.

• Provide input for client reporting and internal financial tracking.

Risk Management & Escalation

• Identify project risks and escalate issues to Team Leads and Production as needed.

• Support problem‑solving efforts to maintain project quality and timelines.

Reporting & Approvals

• Prepare and deliver project status reports for internal and client review.

• Manage client cost approvals and ensure proper documentation.