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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Telecom Expense Management (TEM) – Financial Management, Contracts & Cost Modeling Consultant provides technical, financial, and commercial governance across enterprise telecom infrastructure and carrier services. This role applies knowledge of voice, data, mobility, internet, transport, unified communications, and managed network services to develop forecasts and cost models, validate carrier pricing, manage contract obligations, and align telecom spend with active services and approved solutions. The consultant analyzes carrier invoices, service inventory, circuit records, customer service records, service orders, usage, contracts, and TEM data to identify financial risk, billing leakage, cost optimization opportunities, and commercial issues. The position partners with Network Engineering, Telecom Service Delivery, Mobility, TEM operations, Procurement, Legal, Accounts Payable, Finance, and carrier teams to support service lifecycle decisions, sourcing activities, network modernization, contract compliance, and audit-ready financial controls.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Delivers on technology operations for an assigned area, working independently with limited supervision to achieve operational targets for performance, availability, security, and financial management of critical systems and infrastructure in line with established strategies. Supports enterprise telecom infrastructure and carrier services across voice, data, mobility, internet, transport, unified communications, and managed network services, including telecom spend governance, carrier contracts, and cost management.

2. Contributes to the development and maintenance of technology standards, runbooks, and governance patterns, applying them consistently and providing guidance to reduce risk, support compliance, and improve how the job area operates. Supports telecom financial controls through validation and reconciliation of invoices, service inventory, carrier pricing, contract obligations, rate compliance, accruals, and financial reporting.

3. Leads large or complex initiatives within the job area by planning, designing, and implementing technology solutions and operational improvements, delegating work to lower-level technical professionals and reviewing their deliverables. Initiatives may include telecom forecasting and budgeting, carrier transitions, contract renewals, sourcing activities, service migrations, and network modernization efforts.

4. Demonstrates innovative influence by evaluating and piloting emerging technologies, automation, and optimization techniques, and implementing changes that deliver measurable improvements in efficiency, reliability, supportability, or financial controls. Applies automation and optimization to telecom invoice, inventory, contract, cost, and service-data reconciliation processes.

5. Provides day-to-day technical guidance, coaching, and training to other engineers and technical professionals, including design reviews, troubleshooting support, and sharing best practices and patterns. Develops and supports standard operating procedures, job aids, templates, validation rules, reconciliation routines, dashboards, exception reporting, and training materials related to telecom financial management, cost modeling, contracts, and data-management processes.

6. Translates job-area and senior leadership objectives into practical technical plans and roadmaps for the assigned scope, offering informed recommendations that help shape goals and contribute to new or enhanced products and services. Develops telecom forecasts, cost models, business cases, total-cost-of-ownership analyses, and scenario and sensitivity analyses to support carrier, infrastructure, and commercial decisions.

7. Monitors and analyzes operational metrics, logs, and observability data for owned services, using insights to identify issues and drive continuous improvement initiatives with major impact on job-area results. Analyzes telecom spend, service inventory, billing, pricing, usage, contract, and carrier data to identify cost savings, cost avoidance, billing leakage, financial exposure, and infrastructure optimization opportunities.

8. Serves as a key technical contact for vendors, partners, and adjacent teams on assigned solutions or services, providing input on design and product choices and ensuring they fit operational, architectural, financial, and commercial requirements. Partners with Network Engineering, Telecom Service Delivery, Mobility, TEM operations, Procurement, Legal, Accounts Payable, Finance, and carrier teams to support service lifecycle, sourcing, contract, and commercial decisions.

9. May lead high-priority incident response by identifying issues, triaging, coordinating restoration efforts, and minimizing business impact while driving effective post-incident reviews. Addresses telecom service, inventory, billing, pricing, provisioning, usage, carrier, and contract-related discrepancies that may create financial or operational risk.

10. Diagnoses and resolves recurring problems, collaborating across teams to implement permanent fixes and strengthen overall system reliability. Reviews carrier proposals, service orders, customer service records, circuit inventories, billing account structures, pricing schedules, rate cards, contract terms, and service-location data to identify and resolve technical, financial, commercial, or data-quality issues.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work-related experience.
2. Minimum of 7 years of progressive experience in technology operations.
3. Deep expertise in IT infrastructure, cloud technologies, security, compliance, and risk management.
4. Proven track record in technology governance, strategic planning, and operational excellence.

Preferred Qualifications
1. Experience supporting large-scale enterprise telecom environments with multiple carriers, billing accounts, service locations, circuits, technologies, and cost centers.
2. Experience with carrier negotiations, deal analysis, network transformation business cases, cost allocation models, and multi-business-unit cost governance.
3. Experience using TEM invoices, inventory, dispute, service delivery, contract, and carrier data to support financial decisions.
4. Experience designing automated financial controls, reconciliation routines, dashboards, exception reporting, or executive reporting.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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