About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

About the Role

We are looking for a driven and collaborative Technical Project Manager to lead cross-functional initiatives across our engineering and product organizations. You will own program delivery end-to-end, partnering with engineering leads, product managers, designers, and business stakeholders to keep complex, multi-team efforts aligned and on track.

This is a high-impact, highly visible role for someone who brings both technical credibility and sharp organizational instincts. You will be expected to set the standard for how we plan, execute, and communicate across programs.

What You’ll Do

Program & Delivery Management

• Own end-to-end delivery of cross-functional technical programs, from scoping and planning through launch and post-launch review
• Drive planning ceremonies, sprint reviews, retrospectives, and program-level syncs using Agile/Scrum practices
• Maintain clear, up-to-date project tracking in Jira; ensure Confluence documentation is structured, accessible, and current
• Proactively identify scope creep, blockers, and dependencies and resolve them before they become risks
• Define and track success metrics and milestones; own reporting cadences to leadership

Stakeholder & Cross-functional Alignment

• Serve as the connective tissue between engineering, product, design, data, and customer facing teams
• Build and maintain stakeholder communication plans, including status updates, escalation paths, and decision logs
• Facilitate trade-off discussions and drive decisions when teams are misaligned or resources are constrained
• Partner with engineering managers and product leads to balance technical debt, velocity, and roadmap commitments

Process & Continuous Improvement

• Champion and continuously refine Agile delivery processes across teams of varying maturity
• Lead post-mortems and retrospectives; translate learnings into actionable process improvements
• Contribute to the broader TPM practice by developing templates, playbooks, and shared tooling

What You Bring

Required

• 5+ years of experience in technical project or program management in a software or technology environment
• Proven track record delivering complex, cross-functional programs involving multiple engineering teams
• Strong command of Agile/Scrum methodologies; able to adapt practices to team context
• Hands-on experience with Jira (board configuration, epics, sprints, reporting) and Confluence
• Ability to deeply understand technical concepts and credibly engage with engineers on architecture, dependencies, and risk
• Excellent written and verbal communication; able to tailor messaging from IC-level to executive
• Uses AI tools (e.g. Cursor, Copilot, Claude) to improve personal productivity — drafting communications, synthesizing documentation, unblocking workflows

Nice to Have

• PMP, PMI-ACP, CSM, or equivalent certification
• Familiarity with LLM-based product development, including prompt engineering workflows, RAG pipelines, or fine-tuning processes
• Experience working in a high-growth or rapidly scaling software organization
• Familiarity with CI/CD pipelines, cloud infrastructure, or API-based system architectures
• Experience building or maturing a TPM function from the ground up

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.